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Point of View

Financial duress will be the forcing function for purposeful AI in US healthcare

US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.

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Point of View

Turn recurring GCC work into Services-as-Software™, not service queues

GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.

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Point of View

Reducing friction isn’t fiction in agentic deployment

An HFS and EY analysis of why scaling agentic AI means tackling five interdependent friction areas together.

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Highlight Report

FIFA hands Lenovo the keys to reimagine the World Cup

How Lenovo's FIFA World Cup 2026 build gives CIOs a blueprint for running AI in production at scale.

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Point of View

Buy outcomes, not solutions: the enterprise case for intent-native services

Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.

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Point of View

Build your enterprise AI engine with growing Indian GCC talent

Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.

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Hot Tech

HFS Services-as-Software™ Hot Tech: humanizetech.ai

How humanizetech.ai automates SAP delivery from design to go-live, easing the specialist bottleneck that stalls programs.

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Market Impact Report

Execution, not demand, is the defining challenge for A&D enterprises

Aerospace and defense leaders face a 17,000-aircraft backlog they cannot deliver; execution, not demand, defines the next phase.

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Point of View

Stop measuring SAP success on IT milestones and demand business outcomes

Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.

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Point of View

The real value of agentic AI starts where productivity KPIs stop

As agentic AI matures, efficiency gains plateau while intelligence value compounds; see which KPIs to track now.

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Point of View

Tackle the four debts holding back your AI aspirations

At an HFS roundtable, 20 senior leaders discussed the four debts stalling enterprise AI and why people are the real blocker.

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Data Viewpoint

Skills aren’t blocking agentic AI adoption; operating conditions are 

Service provider teams already have agentic AI skills, but lack the time, tools, and governance to turn them into value.

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