Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
January 21, 2026Redesigning the operating model of insurers with digital labor at the core.
November 25, 2025Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Competitive Intelligence
July 01, 2022A look at how EY performed in the HFS Top 10 for Insurance Services in 2022.
Point of View
July 01, 2022Health plans are rushing to incorporate social determinants of health (SDoH) and spend material amounts to augment care management.
Point of View
May 04, 2022The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.
Market Analysis
March 11, 2022A monthly rollup of merger and acquisition activity.
Point of View
March 10, 2022SaaS may be the most important investment an insurance firm can make in modernizing systems.
Highlight Report
March 10, 2022EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.
Top 10 Report
March 02, 2022A comprehensive assessment of the services providers delivering insurance services.
Top 10 Report
March 02, 2022A comprehensive assessment of the services providers delivering insurance services.
Data Viewpoint
March 02, 2022It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.
Point of View
February 28, 2022Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
Point of View
February 25, 2022Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.
Data Viewpoint
February 01, 2022Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals
Point of View
January 14, 2022The continued maturation of digital health for primary care will disrupting health insurance in the US
Data Viewpoint
December 20, 2021The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.
Point of View
December 16, 2021The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.
Data Viewpoint
December 09, 2021Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.
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