Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
September 05, 2025Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
Data Viewpoint
March 02, 2022It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.
Point of View
February 28, 2022Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
Point of View
February 25, 2022Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.
Data Viewpoint
February 01, 2022Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals
Point of View
January 14, 2022The continued maturation of digital health for primary care will disrupting health insurance in the US
Data Viewpoint
December 20, 2021The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.
Point of View
December 16, 2021The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.
Data Viewpoint
December 09, 2021Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.
Highlight Report
November 30, 2021The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
Highlight Report
November 09, 2021WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
Highlight Report
November 03, 2021Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?
Point of View
November 01, 2021We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
Market Analysis
October 08, 2021This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
Point of View
September 10, 2021Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
Data Viewpoint
September 03, 2021BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.
Highlight Report
September 02, 2021Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina
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