Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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GenAI creates but Agentic AI acts. Don't confuse the two.
Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Point of View
February 13, 2026This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
Take 5 Report
February 12, 2026Move fast to achieve vibe coding productivity gains. More grads and early career technologists hold the key.
Highlight Report
February 12, 2026Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.
Point of View
February 05, 2026Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.
Highlight Report
February 04, 2026ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.
Point of View
February 03, 2026We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
Point of View
February 03, 2026Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
Take 5 Report
February 03, 2026HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
Point of View
February 02, 2026CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
Challenger Series
January 28, 2026The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
Highlight Report
January 27, 2026Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
Point of View
January 15, 2026Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
Take 5 Report
January 15, 2026AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
Point of View
January 14, 2026Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
Highlight Report
January 06, 2026Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
Highlight Report
January 05, 2026HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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