Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Utilities Are Fighting a Battle for Survival

Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.

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Point of View

Infographic: Make Digital Your Core Strength – Healthcare drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

Accelerate Outcomes with IP-Driven Business Models

How can enterprises partner with engineering service providers in implementing IP driven business models? Learn the details in this report.

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Point of View

Your Success Is Dependent on Immersing Yourself in the Sharing Economy

We're all quick to talk about amazonification, but at the expense of focusing on the more impactful trend of sharing. This report digs into how sharing in our

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Point of View

Persistently Coding: Phil Fersht talks to Anand Deshpande, Founder and CEO of Persistent Systems

Phil and Anand talk about Software 4.0 and the future of programming talent.

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Point of View

Why AWS’ Techie Focus May Make Cloud Harder for Your Boardroom to Digest

AWS has grown exponentially in the hypercloud space, but is its focus on a technical audience an issue for IT executives pitching the value of the cloud?

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Point of View

Infographic: Make Digital Your Core Strength – Banking drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Top 10 Report

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users

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Point of View

The HFS Engineering Services Top 50

In this study, we analyze the structure of the engineering services industry and provide a list of the top 50 engineering service providers.

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Top 10 Report

HFS Top 10 Cognitive Assistant Service Providers

This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.

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Point of View

HCL Hurdles Wipro into 4th Place – but for How Long with the Alight Deal?

This report examines the market performance of the TWITCH providers to dig deeper into some of the dynamics at play.

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Point of View

AI in HR Is a Matter of How, Not If

AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.

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Point of View

The HFS FORA Summit: Cambridge 2018 – The State of Digital Operations

A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)

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Point of View

Infographic: Make Digital Your Core Strength – APAC drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

Solve Engineering Challenges to Avoid Autonomous Technologies Winter

Twenty-four engineering challenges in autonomous technologies in the automotive, manufacturing, and mining sectors.

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Point of View

Infographic: Make Digital Your Core Strength – Insurance drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

FORA Leadership Insights: Steve McCrystal, VP GBS of AstraZeneca

AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the recent HFS FORA Summit and the AstraZeneca executive for its

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Point of View

Infographic: Make Digital Your Core Strength – Europe drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Top 10 Report

HFS Blueprint Report: Software Product Engineering Services

The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.

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Point of View

Stakeholders’ Digital Agendas Are Shaping the BPO Top 50

Some of our latest survey research shows that although operations managers and C-Suite executives still demand cost savings, they increasingly need operations a

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