Explore our latest research, analysis, and thought leadership.
December 08, 2017How the travel and hospitality industry is gearing up to support digital customer experience
December 08, 2017An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
November 30, 2017How sustainable are the high valuations now being attached to RPA providers?
November 30, 2017This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 13 providers.
November 30, 2017Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.
November 28, 2017Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
November 28, 2017As buyers remain confused about AI, narratives need to leverage clearer segmentations
November 23, 2017This report analyses and evaluates key IT service providers operating in the Telecom industry.
November 23, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the public sector.
November 23, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Travel, Transport, and Logistics verticals.
November 23, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Utilities industry.
November 23, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Manufacturing industry.
November 23, 2017We explored a new approach in which a mid- size ER&D provider collaborated with a university R&D center to solve clients’ complex ER&D needs
November 23, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.
November 22, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Healthcare industry.
November 21, 2017How enterprises can align with a shared vision of creating a better customer experience
November 20, 2017Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 20, 2017RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
November 17, 2017The report analyzes the blockchain ecosystem and the relative adoption across industries and use cases. It focuses on capabilities of 21 providers
November 17, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.
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