Explore our latest research, analysis, and thought leadership.
August 15, 2017An Executive Viewpoint POV focused on the key takeaways from a roundtable discussion with business executives discussing their digital ambitions
August 09, 2017This PoV discusses the seven factors behind the dramatic cryptocurrency volatility in 2017
August 08, 2017HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.
August 03, 2017This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance
August 01, 2017This report outlines client buying behavior and preferences in the Microsoft Dynamics services market.
July 31, 2017A massive push to promote battery storage in the United Kingdom, public policy changes, and legacy utilities struggling to hold on to customers.
July 28, 2017The first in a series of IT Services Blueprints, this reports assesses a providers operating in the infrastructure and enterprise cloud space.
July 28, 2017What is Industry 4.0? When somebody says they have Industry 4.0 solutions, ask them whether their solutions have these four characteristics.
July 26, 2017This POV offers a practical framework for highlighting the cost of job candidates opting out of the process and a way to reduce associated costs.
July 21, 2017While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.
July 19, 2017How one company found a way to improve efficiency and user experience at the same time.
July 19, 2017This POV highlights the importance of creating a data foundation for their organization.
July 14, 2017A report analyzing the market performances of the current top 25 high value IT services providers.
July 14, 2017This is the HfS list of top 50 BPO providers by revenue.
July 13, 2017Seven reasons why enterprises should look outside their existing service provider base for IoT
July 07, 2017This POV examines the challenges for customers being serviced by a global payroll delivery model, and provides ways to mitigate risks and challenges.
July 07, 2017These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
July 06, 2017Customer experience pros share tips for redesigning digitally driven front-office outcomes
July 05, 2017Ransomware is getting the most attention today. But application security is a much more pressing concern than ransomware. This PoV explains why.
July 03, 2017The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.
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