A collection of the latest views from the HFS analyst team on sourcing & procurement.
June 20, 2024HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Highlight Report
February 22, 2021IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner
Highlight Report
February 19, 2021In February 2021, Capgemini, SharpEnd and The Drum launched a new retail innovation store, CornerShop. It's an innovative brick-and-mortar store based out of of
Highlight Report
February 11, 2021The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
Point of View
February 09, 2021A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
Point of View
February 03, 2021Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
Highlight Report
February 02, 2021Until now, we lacked clarity on the detail of how to engineer the move from the idyll of a strategist’s vision of digital transformation to a visceral, living
Highlight Report
February 01, 2021Ditch the CRM focus and embrace an omnichannel strategy
Highlight Report
January 29, 2021ASR and NLU are the building blocks for intelligent self-service in the public sector
Point of View
January 29, 2021The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
Point of View
December 22, 2020The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
Highlight Report
December 07, 2020HFS' take of the acquistion of Slack by Salesforce
Point of View
December 04, 2020HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
Point of View
December 03, 2020400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
Market Analysis
November 20, 2020This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
Point of View
November 19, 202020 enterprise leaders share their strategies for transforming CX and EX in a virtual world
Highlight Report
November 13, 2020Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
Point of View
November 11, 2020Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
Highlight Report
October 07, 2020Concentrix aims to endure as a WAH leader
Highlight Report
October 06, 2020The second wave of digital transformation in Media will be driven by experiences.
Highlight Report
October 02, 2020Creative Drive and N3 are the latest additions to Accenture's CX portfolio
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