A collection of the latest views from the HFS analyst team on sourcing & procurement.
June 20, 2024HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Highlight Report
February 01, 2021Ditch the CRM focus and embrace an omnichannel strategy
Highlight Report
January 29, 2021ASR and NLU are the building blocks for intelligent self-service in the public sector
Point of View
January 29, 2021The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
Point of View
December 22, 2020The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
Highlight Report
December 07, 2020HFS' take of the acquistion of Slack by Salesforce
Point of View
December 04, 2020HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
Point of View
December 03, 2020400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
Market Analysis
November 20, 2020This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
Point of View
November 19, 202020 enterprise leaders share their strategies for transforming CX and EX in a virtual world
Highlight Report
November 13, 2020Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
Point of View
November 11, 2020Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
Highlight Report
October 07, 2020Concentrix aims to endure as a WAH leader
Highlight Report
October 06, 2020The second wave of digital transformation in Media will be driven by experiences.
Highlight Report
October 02, 2020Creative Drive and N3 are the latest additions to Accenture's CX portfolio
Top 10 Report
September 25, 2020This report examines 12 Source to Pay service providers across a defined series of innovation, execution, and voice of the customer criteria.
Highlight Report
September 24, 2020In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
Highlight Report
September 23, 2020Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
Highlight Report
September 14, 2020Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.
Point of View
September 10, 2020An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
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