HFS on Healthcare

A collection of our latest views and research on Digital Health, Health Economics, Organizational Effectiveness, Consumer Engagement, and the Quadruple Aim of Care.

More HFS Healthcare Research

Point of View

Part 3: Clinical agentic is the next-gen care delivery operating layer—execute it now

Clinical agentic is our only path to bridge the huge and growing divide between demand for care and shrinking supply of clinicians.

Point of View

Stop funding sickness and invest in prevention that pays off

Forget governance models. Focus on social determinants of health to drive real impact and better health outcomes.

Point of View

Embrace empathy, not experience – it’s the only cure for healthcare’s broken economics

The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.

Point of View

Part 2: Accelerate multi-agentic AI adoption to give doctors their day jobs back

Doctor shortage combined with diluting their time by administrative process can be mitigated by multi-agentic AI.

Highlight Report

Health plans must rethink UM: WNS HealthHelp’s AI-driven approach is a path forward

UM and PA's are admin processes tend to delay care causing harm to patients, AI is the best approach to mitigate the dangers.

Data Viewpoint

Data retention poses a lurking threat in healthcare

Most health systems retain data for 7–10+ yrs, yet 90% goes unused in care, raising risks from unused, over-retained patient data.

Point of View

Part 1: Stop waiting for a healthcare workforce miracle—embrace Agentic AI now

In the 1st of 4 parts, the task-based agentic AI is seen to address specific transactions.

Data Viewpoint

Align the benefits admin model to tech, service, and employee needs for real value

Benefits complexity is rising. Choosing the right admin partner means balancing coverage and service tech.

Data Viewpoint

Generational shifts demand a fundamental rethink in our health-benefits strategy

By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.

Data Viewpoint

Healthcare coverage will continue to shift away from traditional payers

US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.

Data Viewpoint

The self-insured market is beginning to realize ~$600 billion in opportunities

Self-insured healthcare is transforming fast, creating a $600B market across five cost–wellness employer archetypes.

Point of View

‘Fastest five’ bets on BFSI and HLS are paying off in Q4 2024

BFSI and healthcare sectors are driving Q4 2024 growth for ‘Fastest Five’ , but enterprise buyers should be cautious.

Point of View

Rehab providers must leverage IoT to improve the quad aim of care

Healthcare is at a critical junction, with IoT improving outcomes, reducing costs, enhancing patient experience, and equity.

Point of View

Tariff turbulence demands India’s urgent shift to healthcare self-reliance

India’s healthcare is under pressure, tariffs and AI disruption demand urgent, proactive action.

Point of View

New tariffs threaten to break health systems while health plans skate by untouched

Trump tariff's are going to make healthcare cost not just unaffordable but impossible to access.

Point of View

Health system CIO agenda holds the keys to disrupting and rebuilding care delivery

The health system CIO agenda will be critical for business viability, future proofing, and transforming care delivery.

Point of View

India must develop a healthcare model by learning from US healthcare failures

India must build a homegrown, affordable healthcare system—leaving the US's failed value-based care for local needs for the win.

Point of View

Championships start with player health—make advanced health tech your MVP

In the sports industry, the product is the player, and leaders must protect their athletes at all costs.

Point of View

Health plan CIOs: Stop fixing IT—focus on the business

The health plan CIO agenda must be aligned to the business of risk instead of playing with old technologies.

Point of View

Healthcare and life sciences will be forced to adapt to sustainability—better the sector leads

Look at the UN Sustainable Development Goals: All 17 relate to health.

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