A collection of the latest views of the HFS analyst team on automation and process intelligence.
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
April 29, 2026Only 22% of enterprises authorize domain or broad AI agent autonomy; accountability, not capability, is the scaling barrier.
April 29, 2026The merger offers end-to-end control to power the shift to outcome-based contracts.
April 28, 202646% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.
Market Impact Report
April 29, 2026Only 22% of enterprises authorize domain or broad AI agent autonomy; accountability, not capability, is the scaling barrier.
Highlight Report
April 29, 2026The merger offers end-to-end control to power the shift to outcome-based contracts.
Point of View
April 28, 202646% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.
Challengers' Code
April 17, 2026Opus is embracing the Services-as-Software™ model to challenge the status quo.
Point of View
April 13, 2026Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.
Market Impact Report
April 08, 2026Enterprises say humans are in the loop, but few are actually at the helm when decisions matter most.
Highlight Report
April 03, 2026Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.
Point of View
March 31, 2026Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.
Competitive Intelligence
March 30, 2026A look at how Accenture performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how HCLTech performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Hitachi Digital Services performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how LTM performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Infosys performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how IBM performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how TCS performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Wipro performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Birlasoft performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Brillio performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Microland performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Mphasis performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
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