A collection of the latest views of the HFS analyst team on automation and process intelligence.
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 28, 2025Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
Market Impact Report
November 05, 2025How procurement leaders can escape AI pilot purgatory and deliver faster, smarter, operational impact at scale.
Highlight Report
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Highlight Report
October 28, 2025Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
Market Impact Report
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
Highlight Report
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
Point of View
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
Horizons Report
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
Market Impact Report
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Highlight Report
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Market Vision Paper
October 08, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Challenger Series
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
Point of View
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
Highlight Report
September 04, 2025CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
Point of View
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
Point of View
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
Point of View
August 01, 2025Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
Market Impact Report
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
June 25, 2025Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
Point of View
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
Hot Tech
June 03, 2025Hot Tech Profile: AidenAI blends AI+digital services, driving AI-driven automation for modernization & greenfield deployments.
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