A collection of the latest views of the HFS analyst team on automation and process intelligence.
May 28, 2026How service providers are turning SAP S/4HANA migrations into measurable business outcomes for the Global 2000.
July 24, 2026Fragmented AI leaks ROI at handoffs, so OEMs should deploy agentic AI to orchestrate the full product lifecycle.
July 22, 2026India's GCCs score 61.9 on the inaugural HFS Generative GCC Index, where ownership now outweighs headcount.
July 07, 2026Document operations, not extraction, is where ops leaders recover cost, cycle time, and margin on document work.
Point of View
July 31, 2026Reset the GCC you already run before scaling it: 52% of GCC activity is now brownfield and 62% is AI-centric.
Highlight Report
July 24, 2026Fragmented AI leaks ROI at handoffs, so OEMs should deploy agentic AI to orchestrate the full product lifecycle.
Market Impact Report
July 22, 2026India's GCCs score 61.9 on the inaugural HFS Generative GCC Index, where ownership now outweighs headcount.
Highlight Report
July 07, 2026Document operations, not extraction, is where ops leaders recover cost, cycle time, and margin on document work.
Point of View
June 18, 2026Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.
Point of View
June 17, 2026Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.
Market Impact Report
June 15, 2026HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.
Point of View
June 10, 2026Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.
Competitive Intelligence
June 09, 2026A look at how DXC performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Mphasis performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Mindsprint performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how ITC Infotech performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Fujitsu performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Coforge performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Birlasoft performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how YASH Technologies performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Tech Mahindra performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how PwC performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how LTM performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
Competitive Intelligence
June 08, 2026A look at how Hitachi Digital Services performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
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