A collection of the latest views of the HFS analyst team on automation and process intelligence.
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
October 08, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Highlight Report
June 17, 2020The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a
Highlight Report
June 16, 2020Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),
Point of View
November 20, 2019With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as
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