Stop searching. Start asking.

We've trained a generative AI model, powered by Humata.ai, on recent publications in the banking, financial services and insurance (BFSI) sector.

Go ahead. Ask a question.

Instead of searching around for what you’d like to know, why not just ask? Engaging with our research just got easier. Go ahead, experiment. Ask some questions like the examples below. Could this be the future of interacting with research? Let us know what you think.

Try these:

What are the biggest trends in 
insurance?
Which service providers support 
banks?
What are the five most critical 
things banking executives are 
thinking about?
What acquisitions have service 
providers made to support their 
banking businesses?
What are insurance carriers 
struggling with?

More HFS Banking and Insurance Research

Competitive Intelligence

Mindtree: Insurance Services Capabilities

A look at how Mindtree performed in the HFS Top 10 for Insurance Services in 2022.

Competitive Intelligence

LTI: Insurance Services Capabilities

A look at how LTI performed in the HFS Top 10 for Insurance Services in 2022.

Competitive Intelligence

Sutherland: Insurance Services Capabilities

A look at how Sutherland performed in the HFS Top 10 for Insurance Services in 2022.

Top 10 Report

HFS Top 10: Capital Markets Services, 2022—Leaders

This report ranks the capabilities of the largest service providers and how they are supporting capital markets clients.

Point of View

Big banks can level the innovation playing field

Regulations and legacy weigh heavily on innovation at big banks. Here's how to level the innovation playing field.

Competitive Intelligence

Mphasis: Insurance Services Capabilities

A look at how Mphasis performed in the HFS Top 10 for Insurance Services in 2022.

Competitive Intelligence

Sitel Group®: Insurance Services Capabilities

A look at how Sitel Group® performed in the HFS Top 10 for Insurance Services in 2022.

Competitive Intelligence

EY: Insurance Services Capabilities

A look at how EY performed in the HFS Top 10 for Insurance Services in 2022.

Point of View

Enhanced data analytics must power health plan SDoH and care management solutions

Health plans are rushing to incorporate social determinants of health (SDoH) and spend material amounts to augment care management.

Highlight Report

HCL delves deep into Avaloq with the Confinale acquisition

HCL goes deep on Avaloq - first an enhanced partnership and now its acquisition of Confinale.

Highlight Report

Capgemini invests in end-to-end BFSI transformation capabilities for its clients

Capgemini acquires Chappuis Halder, a consulting player in financial service with depth in investment banking/wealth management.

Point of View

LTIMindtree’s investments in higher-value services could shuffle the TWILTCH deck

LTI's initial hostile takeover of Mindtree happened in 2019, but both entities were deliberately kept separate. Where do things stand now?

Point of View

Recognise Bank harnesses digital flexibility to drive better outcomes for SMBs

HFS interviews the CTO of Recognise Bank, a digital disruptor shaking up traditional SMB lending. It's OneOffice in action!

Highlight Report

Acquiring ARSI, Firstsource adds legal collections to its debt recovery arsenal

Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.

Highlight Report

Why WorkFusion’s launch of an AI-enabled digital workforce might work

WorkFusion has simplified its approach and may have the droids we’ve been looking for.

Point of View

EXL redefining London Market Lloyd’s business around data and AI

The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.

Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

Highlight Report

EXL and Skeps help lenders tackle the buy-now-pay-later market

EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.

Highlight Report

Sourcepoint snags StoneHill ahead of a rise in mortgage regulatory scrutiny

Sourcepoint is set to gain more than just a mortgage platform; it’s an opportunity to access mid-market lenders.

Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

Point of View

For insurance firms, SaaS modernizes fragmented, monolithic technology stacks

SaaS may be the most important investment an insurance firm can make in modernizing systems.

Highlight Report

Clairvoyant broadens EXL’s data engineering and cloud capabilities

EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.

Top 10 Report

Insurance Services Formidable Challengers, 2022

A comprehensive assessment of the services providers delivering insurance services.

Top 10 Report

HFS Top 10: Insurance Services, 2022

A comprehensive assessment of the services providers delivering insurance services.

Data Viewpoint

Enterprises must adopt the right framework to effectively quantify cyber risks

It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.

Point of View

Simplicity and empathy are rewriting CX for the virtual economy

Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.

Point of View

Banks must actively convince clients that ESG is proper and profitable

Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.

Data Viewpoint

Established banks should be much more worried about nimble digital native competitors

BFS enterprises are prioritizing data, CX, and new offerings. Great. But ignoring digital competitors is perilous!

Highlight Report

PwC & Microsoft further cloud-native digital banks with their ecosystem offering

2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.

Data Viewpoint

Whatever the industry, sustainability is not prioritized enough. But there is progress

Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals

Highlight Report

WNS launches FINSIBLE to support high-growth fintechs seeking disruptor success

Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.

Point of View

Digital health primary care is about to disrupt health plans

The continued maturation of digital health for primary care will disrupting health insurance in the US

Data Viewpoint

Don’t let antiquated partnerships become the most dangerous legacy in BFS enterprises

If BFS firms want to get real about transformation and results, they need to prioritize innovation when selecting their partners.

Data Viewpoint

The BFSI industry gets proactive with its ransomware defense strategy

The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.

Point of View

Add digital fluency to make 2022 the year of business transformation

The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.

Data Viewpoint

Health consumers behave very different than retail customers

Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.

Point of View

Banks thinking about insourcing need to think again

Is the Great Resignation spurring a BFS insourcing trend? Read on to learn why HFS thinks not.

Highlight Report

Capgemini’s ace of spades is focused domain expertise, not end-to-end transformation

The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.

Highlight Report

WorkFusion and SS&C combine industry chops to tackle insurers’ straight-through processing challenge

WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation

Highlight Report

Atos needs a new strategic playbook more than it needs a new CEO

Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?

1 7 8 9 16

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]