A compilation of HFS analyst insights on GenAI and the Generative Enterprise, highlighting the potential of Large Language Models (LLMs) such as ChatGPT and GPT-4 to revolutionize business by generating new ideas, reshaping work processes, and disrupting outdated business models.
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
July 22, 2026India's GCCs score 61.9 on the inaugural HFS Generative GCC Index, where ownership now outweighs headcount.
July 21, 2026Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.
July 15, 2026Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
More from the GenAI Leadership Series: Phil Fersht caught up with Exponential View Founder Azeem Azhar to discuss how enthusiastic he is about the global focus on AI, where AI is heading, and why. Listen in now
Highlight Report
March 30, 2026Faculty AI and DLB Associates give Accenture a full-stack AI play, but assembly alone won't close the AI ambition-to-impact gap.
Hot Tech
March 25, 2026OrbitShift uses agentic AI to turn fragmented market signals into structured pipeline execution across the full deal lifecycle.
Highlight Report
March 25, 2026MWC 2026: telcos chase sovereignty, scale agentic AI via orchestration and outcome KPIs, and push AI-RAN into networks.
Highlight Report
March 24, 2026OpenClaw shows the way ahead for cutting margin-sapping complexity by decoupling growth from headcount.
Point of View
March 18, 2026Enterprise leaders must prepare now for the HR-quake of AGI, and the prospect of business units run with one human at the helm.
Horizons Report
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
Point of View
March 17, 2026Health plan CIOs must strategically choose the right SaS enabler to deliver CAPS functions as the CAPS market consolidates.
Market Impact Report
March 17, 2026Only 21% of C-suite leaders can prove AI is delivering measurable value, even as 87% invest faster than they can demonstrate ROI.
Highlight Report
March 16, 2026GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.
Highlight Report
March 10, 2026When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.
Market Impact Report
March 06, 2026Enterprises scaling agentic AI will find why 22% face emergent behaviors and 18% hit auditability gaps without a formal agent OS.
Take 5 Report
February 12, 2026A survey of 100 UK&I leaders finds most firms lack the culture and talent to scale vibe coding without open governance.
Highlight Report
February 12, 2026Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.
Point of View
February 03, 2026Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
Challenger Series
January 28, 2026Quantiphi earns the HFS Challenger accolade for combining agentic AI platforms with outcome-based commercial models.
Highlight Report
January 27, 2026Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
Point of View
January 20, 2026GenAI is a powerful amplifier for marketers, but humans must be at the helm to create drive differentiation through creativity.
Take 5 Report
January 15, 2026A survey of 122 Global 2000 leaders finds AI stalls in core operations because enterprises lack the industry context to scale it.
Point of View
January 14, 2026Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
Highlight Report
January 06, 2026Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
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