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Horizons Report

HFS Horizons: Agentic Technology, 2026

AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.

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Market Impact Report

Autonomy requires trust in AI

Only 22% of enterprises authorize domain or broad AI agent autonomy; accountability, not capability, is the scaling barrier.

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Highlight Report

Find outcome accountability in HDS and GlobalLogic’s NewCo merger

The merger offers end-to-end control to power the shift to outcome-based contracts.

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Point of View

Build cognitive resilience now, or watch your workforce stop thinking

46% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.

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Point of View

Decide who owns the AI control plane: Oracle, Microsoft, SAP, or you?

CIOs must decide who owns the AI control plane as Oracle, Microsoft, and SAP compete to orchestrate enterprise execution.

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Point of View

Your AMS contract is a museum piece; four metrics replace your SLA dashboard

Effort-based AMS contracts are obsolete; CIOs need a 4P framework to capture value in the $1.5T Services-as-Software era.

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Horizons Report

HFS Horizons: Data Modernization and AI, 2026

Only 21% of enterprises generate new revenue from data and AI, per HFS Horizons 2026 evaluation of 40 providers.

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Point of View

When Oracle’s AI moves faster than your operating model, the bill lands on the CIO

Oracle's AI is outpacing CIO operating models; HFS's Services-as-Software™ playbook closes the AI velocity gap before renewal.

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Market Impact Report

Stop scaling agentic AI on operating models built for control

Scaling agents is easy; scaling autonomy demands structural redesign across the enterprise.

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Highlight Report

UST-Intecrowd aims to close the Workday ownership gap to deliver sustained value

UST’s Intecrowd acquisition signals a shift toward lifecycle ownership and continuous value in Workday services.

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Challengers' Code

Banking and payments firms, update your transformation playbook to be domain-native

Opus is embracing the Services-as-Software™ model to challenge the status quo.

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Highlight Report

Drop the pilots and build runtime for AI in production

Rackspace is seeking to become your governed runtime for enterprise AI, focused on regulated and latency-sensitive sectors.

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