Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

FORA Leadership Insights: Steve McCrystal, VP GBS of AstraZeneca

AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the recent HFS FORA Summit and the AstraZeneca executive for its

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Point of View

Infographic: Make Digital Your Core Strength – Europe drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Top 10 Report

HFS Blueprint Report: Software Product Engineering Services

The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.

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Point of View

Stakeholders’ Digital Agendas Are Shaping the BPO Top 50

Some of our latest survey research shows that although operations managers and C-Suite executives still demand cost savings, they increasingly need operations a

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Point of View

How to Avoid Your Looming Machine Learning Crisis

Our new research study, covering 153 data science decision makers across the Global 2000, finds enterprises gearing up for ML.

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Point of View

Infographic: Make Digital Your Core Strength – Retail industry drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Point of View

Genpact aims for high-end SCM market with Barkawi, but will it learn from past mistakes?

This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.

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Point of View

India’s ER&D center leadership is slipping and needs urgent attention

A comprehensive analysis to find the possible reasons for this slowdown based on our 2017 ER&D captive data.

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Point of View

Infographic: Make Digital Your Core Strength – North America drill down

HFS researched on nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Point of View

Digital Strategy Needs to Be Enabled with Technology Lifecycle Management

In the fast-moving digital world, enterprises must shift their approach to technology to a smart lifecycle management model.

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Point of View

Making Blockchains Real with EY’s Paul Brody

The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for

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Hot Tech

HFS Hot Vendors: Q2 2018

We profile five short-listed players who have been designated as HFS Hot Vendors based on our rigorous assessment.

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Market Analysis

EMEA Contract Landscape Analysis 2017

This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers.

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Market Analysis

How are companies consuming analytics services? Analytics Contracts Deep Dive Analysis

This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares.

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Point of View

FORA Leadership Insights: The Chip Shop Taking Over Cambridge

An interview with Tim Pullen, Chief Financial Officer of Arm Limited

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Market Analysis

ITMS and BPO Contract Analysis Q1 2018

This report analyses publicly announced ITMS and BPO contracts in 2018 by region, service types, key verticals, and main vendors.

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Point of View

HfS Industry Health Dashboard: Telecommunications Operations

The state of the Telecommunications industry

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Point of View

Are you ready to move your digital transformation into a higher gear?

The next wave of digital will require faster, better controlled operations. Change gear before your competitors.

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Top 10 Report

HfS Industry Blueprint: Telecommunications Operations 2018

The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms

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Point of View

Is blockchain a giant digital joke?

Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’

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