Explore our latest research, analysis, and thought leadership.
March 13, 2018This report analyses publicly announced ITO and BPO contracts in North America by service types, key verticals, and main vendors
March 07, 2018As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
March 07, 2018This report contains a detailed study of digital outsourcing deals for the year 2017
March 01, 2018The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of the game. This PoV focuses on the top 5.
February 28, 2018The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.
February 26, 2018This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 26, 2018This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 26, 2018This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 19, 2018How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.
February 15, 2018This document presents Heat Maps across 4 SaaS service markets.
February 09, 2018Welcome to the Q3 2017 edition of our quarterly ER&D captive trends analysis.
February 09, 2018Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
February 09, 2018This report outlines client buying behavior and preferences in the aerospace engineering services market.
February 07, 2018This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 07, 2018The HfS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice™.
February 06, 2018How Can Product Companies Leverage Engineering Service Providers in Ensuring Digital Accessibility?
February 02, 2018This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
February 01, 2018How building a digital foundation is essential to the success of the modern insurance company.
January 31, 2018The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 31, 2018Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
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