Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
December 12, 2023This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 23, 2025The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.
June 09, 2025Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Highlight Report
February 12, 2021HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA
Highlight Report
February 11, 2021Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards
Highlight Report
February 10, 2021To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.
Point of View
February 09, 2021A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
Data Viewpoint
February 08, 2021F&A voice of the customer suggests gap in emerging tech impact
Highlight Report
February 04, 2021There's a growing ecosystem of services and technology providers making sustainability native internally and for customers.
Point of View
February 03, 2021Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
Data Viewpoint
February 02, 2021Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -
Data Viewpoint
February 02, 2021Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence
Highlight Report
February 01, 2021Ditch the CRM focus and embrace an omnichannel strategy
Point of View
January 29, 2021The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
Highlight Report
January 29, 2021In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
Point of View
January 27, 2021The low down on process debt, digital natives, and automation in the cloud!
Highlight Report
January 26, 2021Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
Market Analysis
January 22, 2021A monthly rollup of merger and acquisition activity
Highlight Report
January 19, 2021In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements
Point of View
January 12, 2021HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are
Point of View
January 11, 2021Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data.
Highlight Report
January 05, 2021As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
Point of View
December 22, 2020Musings from HFS’ F&A Digital Roundtable
Point of View
December 22, 2020The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
Point of View
December 22, 2020Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.
Highlight Report
December 15, 2020EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.
Point of View
December 11, 2020Blockchain has been on an upward trajectory for many years, but the COVID-19 outbreak threatened to change that – our recent survey with KPMG International
Point of View
December 10, 2020Explore how different industry players are using 3D printing for their business landscape and how service providers should prepare themselves for 3D printing
Point of View
December 10, 2020This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.
Point of View
December 09, 2020As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
Point of View
December 08, 2020We recently spoke with several industry veterans to understand the struggles enterprises face when moving their blockchain projects into production.
Highlight Report
December 07, 2020Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.
Highlight Report
December 07, 2020HFS' take of the acquistion of Slack by Salesforce
Point of View
November 25, 2020HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
Highlight Report
November 24, 2020We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.
Point of View
November 19, 202020 enterprise leaders share their strategies for transforming CX and EX in a virtual world
Top 10 Report
November 18, 2020This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
Highlight Report
November 17, 2020Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
Highlight Report
November 17, 2020Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.
Point of View
November 17, 2020While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
Point of View
November 16, 2020Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.
Highlight Report
November 13, 2020Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
Point of View
November 13, 2020HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
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