Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Top 10 Report

HFS Top 10 Healthcare Sector Service Providers 2020

This healthcare services report examines the role service providers play in the dynamic healthcare industry.

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Highlight Report

HFS Highlight: EXL looks to differentiate within its industry domains with an ambitious data-led approach

EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.

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Point of View

Is AI just a load of fake news, or the real deal?

There have been decades of hype in AI, but where there has been myth, there has also been reality. Test your knowledge of the truth vs. hype with industry Chief

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Point of View

Don’t write blockchain off! COVID-19 slowed spending—but didn’t stop it!

Blockchain has been on an upward trajectory for many years, but the COVID-19 outbreak threatened to change that – our recent survey with KPMG International

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Point of View

Re-inventing Finance as an integral part of the Digital OneOffice

Research report surveying 250 finance executives on the 10 Critical Success Factors to bring finance out of its back-office relegation

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Top 10 Report

HFS Top 10 Finance and Accounting Outsourcing (FAO) Service Providers

This HFS Top 10 report expands on our analysis of finance and accounting outsourcing service providers.

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Point of View

Realign the 3D printing services portfolio to post-pandemic trends

Explore how different industry players are using 3D printing for their business landscape and how service providers should prepare themselves for 3D printing

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Point of View

Save the food chain, save the world

This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.

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Point of View

The rise of attended automation: how to get it right

As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.

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Point of View

Bringing people together early is the key to success for distributed ledger technologies

We recently spoke with several industry veterans to understand the struggles enterprises face when moving their blockchain projects into production.

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Point of View

Automation should be native to your organization to achieve digital nirvana

In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital

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Highlight Report

HFS Highlight: IBM lays down the quantum computing industry roadmap

Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.

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Point of View

HFS Vision 2025: The New Dawn to Become a OneOffice Organization

HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,

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Point of View

Skills Driving the OneOffice Organization: The future of work is here.

“It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have

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Point of View

Nowhere to Hide: Embracing the Most Seismic Technological and Business Change in our Lifetime

400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality

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Highlight Report

HFS Highlight: Atos OneCloud announcement is putting culture, people, and processes at the heart of the

Atos announced a restructuring of its cloud go-to-market. Learn how this fits into a secular in the market.

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Point of View

Look for “Bot-able” Processes to Drive Enterprise-wide Automation

HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.

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Market Vision Paper

Cognizant’s Ambition to Engineer the Modern Enterprise

What is Cognizant's strategy to revitalize, survive and thrive in the pandemic economy? To understand demand-side perspectives on the future of business and and

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Highlight Report

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

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