A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
August 06, 2025AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
Market Impact Report
August 06, 2025AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
Point of View
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
Point of View
August 01, 2025Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
Highlight Report
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
Highlight Report
July 30, 2025When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.
Point of View
July 25, 2025Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
Highlight Report
July 23, 2025The future of fan engagement is about activating the right insights in the right format at the right moment.
Data Viewpoint
July 22, 2025Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.
Highlight Report
July 16, 2025Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
Market Vision Paper
July 16, 2025A practical guide to deploying AI employees and scaling agentic transformation for measurable impact across enterprise functions.
Point of View
July 14, 2025Clinical agentic is our only path to bridge the huge and growing divide between demand for care and shrinking supply of clinicians.
Highlight Report
July 11, 2025Cognizant commits to faster customer outcomes through vibe coding, industrialized AI, and multi-agent orchestration.
Market Impact Report
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
July 08, 2025Decades of technical and process debt mean static and semi-flexible workflows deliver limited outcomes in today’s world.
Point of View
June 30, 2025Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.
Highlight Report
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
Point of View
June 30, 2025With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
Market Impact Report
June 26, 2025A pragmatic deep dive into the AI endeavors of the North American consumer goods sector.
Point of View
June 25, 2025Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
Point of View
June 24, 2025$1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.
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