A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
March 16, 2026India’s startup ecosystem is evolving from services delivery to building enterprise platforms aligned with the SaS shift.
March 16, 2026GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.
March 11, 2026GenAI creates but Agentic AI acts. Don't confuse the two.
Point of View
March 16, 2026India’s startup ecosystem is evolving from services delivery to building enterprise platforms aligned with the SaS shift.
Point of View
March 16, 2026Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.
Highlight Report
March 16, 2026GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.
Operational Playbook
March 13, 2026US hospitals are at risk of closure due extreme financial distress. Their CIOs can alleviate challenges by smartly enabling AI.
Highlight Report
March 13, 2026Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.
Highlight Report
March 11, 2026UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.
Point of View
March 11, 2026GenAI creates but Agentic AI acts. Don't confuse the two.
Point of View
March 11, 2026Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Highlight Report
March 10, 2026When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.
Point of View
March 09, 2026Who actually wires AI into your live systems, governs it in production, and makes it keep working?
Highlight Report
March 06, 2026Genpact FOCUS 2026 shifts from point automation to agentic ops in core controls, requiring operating model redesign to scale now.
Market Impact Report
March 06, 2026The era of theorizing is over. Act now to deliberately design an agent OS that can scale autonomy with control.
Point of View
March 05, 2026Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.
Market Impact Report
March 05, 2026Learn about how Telcos are becoming Agentic and the KPIs needed to align efforts and measuer success.
Challenger Series
February 27, 2026IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.
Highlight Report
February 24, 2026How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
Highlight Report
February 24, 2026As CTOs innovate, regulatory requirements are becoming a bottleneck, needing non-traditional approaches to plug the velocity gap.
Highlight Report
February 23, 2026Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.
Highlight Report
February 19, 2026Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.
Point of View
February 19, 2026We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
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