A collection of the latest views from the HFS analyst team on artificial intelligence.
April 30, 2026AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
April 29, 2026Only 22% of enterprises authorize domain or broad AI agent autonomy; accountability, not capability, is the scaling barrier.
April 29, 2026The merger offers end-to-end control to power the shift to outcome-based contracts.
April 28, 202646% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.
Horizons Report
April 30, 2026AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
Market Impact Report
April 29, 2026Only 22% of enterprises authorize domain or broad AI agent autonomy; accountability, not capability, is the scaling barrier.
Highlight Report
April 29, 2026The merger offers end-to-end control to power the shift to outcome-based contracts.
Point of View
April 28, 202646% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.
Point of View
April 27, 2026CIOs must decide who owns the AI control plane as Oracle, Microsoft, and SAP compete to orchestrate enterprise execution.
Point of View
April 27, 2026Effort-based AMS contracts are obsolete; CIOs need a 4P framework to capture value in the $1.5T Services-as-Software era.
Horizons Report
April 23, 2026Only 21% of enterprises generate new revenue from data and AI, per HFS Horizons 2026 evaluation of 40 providers.
Point of View
April 22, 2026Oracle's AI is outpacing CIO operating models; HFS's Services-as-Software™ playbook closes the AI velocity gap before renewal.
Market Impact Report
April 21, 2026Scaling agents is easy; scaling autonomy demands structural redesign across the enterprise.
Challengers' Code
April 17, 2026Opus is embracing the Services-as-Software™ model to challenge the status quo.
Highlight Report
April 17, 2026Rackspace is seeking to become your governed runtime for enterprise AI, focused on regulated and latency-sensitive sectors.
Point of View
April 15, 2026BFSI CIOs must focus on redesigning decision rights, workflow ownership, evaluation, and controls to scale AI.
Point of View
April 15, 2026Reclaim your firm's intelligence with a new sovereign AI enterprise stack.
Challengers' Code
April 15, 2026CIOs are questioning if traditional services result in business outcome, creating demand for AI-native specialists such as iOPEX.
Hot Tech
April 13, 2026Hazel AI is an agentic modernization platform taking an HFS Services-as-Software approach to data platform and ERP modernizations.
Point of View
April 13, 2026Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.
Highlight Report
April 09, 2026At its US AR Day, Infosys presented a newly packaged AI-First Value Framework as the solution to operationalizing AI.
Market Impact Report
April 08, 2026Enterprises say humans are in the loop, but few are actually at the helm when decisions matter most.
Point of View
April 06, 2026Enterprises control data but not AI systems, creating a hidden dependency that becomes a governance and security risk as AI scales.
Highlight Report
April 03, 2026Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
