A compilation of HFS analyst insights on GenAI and the Generative Enterprise, highlighting the potential of Large Language Models (LLMs) such as ChatGPT and GPT-4 to revolutionize business by generating new ideas, reshaping work processes, and disrupting outdated business models.
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
June 29, 2026Enterprise AI portfolios are stuck at task level because context is fragmented, unowned, and unfunded across Fortune 1000 firms.
June 25, 2026Databricks' Data + AI Summit got the enterprise AI diagnosis right, but its breadth is a reason to govern vendor dependency.
June 25, 2026P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.
More from the GenAI Leadership Series: Phil Fersht caught up with Exponential View Founder Azeem Azhar to discuss how enthusiastic he is about the global focus on AI, where AI is heading, and why. Listen in now
Take 5 Report
June 29, 2026Enterprise AI portfolios are stuck at task level because context is fragmented, unowned, and unfunded across Fortune 1000 firms.
Market Impact Report
June 25, 2026P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.
Point of View
June 22, 2026GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.
Point of View
June 18, 2026Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.
Point of View
June 18, 2026Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.
Point of View
June 18, 2026AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.
Market Impact Report
June 17, 2026Aerospace and defense leaders face a 17,000-aircraft backlog they cannot deliver; execution, not demand, defines the next phase.
Market Impact Report
June 15, 2026HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.
Point of View
June 10, 2026As agentic AI matures, efficiency gains plateau while intelligence value compounds; see which KPIs to track now.
Data Viewpoint
June 09, 2026Service provider teams already have agentic AI skills, but lack the time, tools, and governance to turn them into value.
Point of View
June 08, 2026How CIOs can scale AI into production and close the velocity gap separating frontrunners from the rest.
Highlight Report
June 05, 2026How CISOs can rebuild cybersecurity into VulnOps to safely deploy agentic AI at enterprise scale.
Highlight Report
May 29, 2026Google I/O 2026 brings Services-as-Software forward by 12 to 18 months, making it a 2026 procurement call for CIOs and CTOs.
Highlight Report
May 27, 2026The Infosys-Alcaraz deal is a Topaz proving ground for enterprise AI buyers, not just a tennis sponsorship.
Hot Tech
May 22, 2026Aokah brings services-as-software to GCC setup, replacing weeks of consulting with AI-led decisions.
Hot Tech
May 22, 2026Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
Highlight Report
May 15, 2026EmTech 2026 showed that enterprise AI's next phase will be won at the operating layer, not the foundation model.
Highlight Report
May 15, 2026Engineering leaders who use AI to automate tasks and redesign workflows will introduce better products faster.
Highlight Report
May 13, 2026IBM has the trust and stack to lead the AI-era consulting rebuild, but must sell to the CFO and COO, not just the CIO.
Point of View
May 06, 2026Salesforce's FDE partner network closes the agentic AI scaling gap by tying GSI pay to post-launch outcomes.
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