Research

Highlight Reports

HFS Highlight: HCL’s DRYiCE software progresses toward the OneOffice

HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions

Highlight Reports

HFS Highlight: IBM looks to ace digital fan experience at the US Open

The second wave of digital transformation in Media will be driven by experiences.

Points of View

Are North American enterprises missing the process intelligence party? Don’t be fashionably late.

Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!

Points of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

Highlight Reports

HFS Highlight: Accenture’s customer engagement acquisition strategy is aimed at OneOffice dominance in a virtual world

Creative Drive and N3 are the latest additions to Accenture’s CX portfolio

Points of View

Five ways the pandemic is forever changing integrated automation

HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.

Highlight Reports

HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from process streamlining to automating

In Another Monday, Hyland has found the opportunity to break out from the content management mold.

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