Research

Points of View

Call center worker power is sustaining the in-office model

70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services

Top 10 Reports

HFS TMT (Telecom, Media, and Technology) Service Providers Top 10 2021

An assessment of the TMT market and its leading service providers’ execution, innovation, and enterprise client feedback

Hot Vendors

HFS OneOffice Hot Vendors Q1 2021

We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

Highlight Reports

HFS Highlight: Thirdera aims to create a global ServiceNow pure-play

Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow pure-plays to create a new challenger with global ambitions

Highlight Reports

HFS Highlight: Get ready for IBM Intelligent Workflows powered by Celonis EMS

Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are seeking digital transformation.

Points of View

BFSI firms need to refine their FinTech programs to focus on outcomes rather than partner identification

HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups that often offer bleeding-edge innovation but are not big enough to pass muster with standard risk and sourcing protocols.

Highlight Reports

HFS Highlight: Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences

Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data

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