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Top 10 Report

Utilities Services Top 10, 2022

An assessment of the utilities industry and its leading business and technology service providers.

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Data Viewpoint

Don’t let antiquated partnerships become the most dangerous legacy in BFS enterprises

If BFS firms want to get real about transformation and results, they need to prioritize innovation when selecting their partners.

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Data Viewpoint

Process mining and discovery leads the way as enterprises seek better ways of working

Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.

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Highlight Report

Oracle indulges in a copycat transaction in a desperate bid to enter healthcare

Oracle’s acquisition of Cerner is a poor deployment of enormous capital without any accretive value to itself.

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Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

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Point of View

Welcome to OneEcosystem™, where connected Customer, Employee, and Partner Experiences create new of

The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.

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Data Viewpoint

Focus on balancing competing demands for a successful energy transition

Demand is increasing across the energy services value chain: It’s fastest across upstream, refining, and retail and marketing.

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Point of View

The Great Resignation: Can our industry survive the great talent dearth?

Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?

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Data Viewpoint

The BFSI industry gets proactive with its ransomware defense strategy

The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.

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Data Viewpoint

You need shared accountability and tailored engagement to foster a cybersecurity culture

Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.

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Data Viewpoint

End-to-end management of privileged access is too critical to be left to manual processing

Technology leaders must be on guard as end-to-end management of privileged access is too critical to be left to manual processing

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Data Viewpoint

Many enterprises still at early stages of the OneOffice™ Data Cycle

Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.

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