Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Market Impact Report

Stop buying AI like labor

Why buying AI-led services on labor-era contracts misprices risk, and five sourcing moves CPOs should make now.

Read More
Point of View

The headcount era is fading as the pivot to Services-as-Software™ continues

Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.

Read More
Point of View

Media leaders can explore the next growth wave of agentic AI to reclaim control

How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.

Read More
Hot Tech

HFS Services-as-Software™ Hot Tech: Revature

Revature unifies recruitment, skills mapping, and deployment on one platform to help enterprises build AI-ready talent.

Read More
Hot Tech

HFS Services-as-Software™ Hot Tech: Zime

Zime's AI engine turns your best sellers' behaviors into scoreable guidance so every rep can sell like a five-year veteran.

Read More
Highlight Report

Ops leaders need to stop optimizing document processing and start fixing workflows

Document operations, not extraction, is where ops leaders recover cost, cycle time, and margin on document work.

Read More
Data Viewpoint

CX buyers want outcome-based pricing, yet their contracts still pay for effort

Most CX buyers want outcome-based pricing, yet only 5% have contracts built to pay for results.

Read More
Take 5 Report

With 71% targeting agent-readiness, build your engine before the storefront

59% of enterprises run agents for under 5% of revenue today, but expect 15% or more within two years.

Read More
Highlight Report

Health plans must shift left to win for their members in the age of AI

Why health plans must shift left to prevention, using AI for faster prior auth and cost transparency.

Read More
Challengers' Code

Crush the watermelon effect with Black Box IntelliPact® model

How Black Box's IntelliPact links IT performance to business outcomes and ends the watermelon effect for good.

Read More
Enterprise Asset

Operational Playbook: AI must move from automating cost controls to improving MLR and protecting margins

Health plan CIOs are moving AI from automating cost controls to managing population risk that improves MLR.

Read More
Take 5 Report

Fund the context layer and close the 2.5x AI ambition gap

Enterprise AI portfolios are stuck at task level because context is fragmented, unowned, and unfunded across Fortune 1000 firms.

Read More
1 2 335

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

    Contact Ask HFS AI Support