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More HFS Artificial Intelligence Research

Highlight Report

Stop scaling with people and demand services that act like software

AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.

Point of View

Make finance the AI brain or risk running your business blind

A call for CFOs to redesign finance for AI-native speed, accuracy, and trust before legacy models turn it into a bottleneck.

Point of View

Otera helps Allianz Partners use AI to target a €300M profit increase by 2027

HFS analysts connected with Tomas Kunzmann, Chief Executive Officer, and Pieter Viljoen, Chief Data Officer of Allianz Partners.

Market Impact Report

The Human+Machine era will reward orchestrators, not integrators

Enterprises must rewire for Human+Machine delivery or risk falling behind in the Services-as-Software™ era.

Hot Tech

HFS Services-as-Software™ Hot Tech: Autonomy.Computer

Autonomy.Computer rethinks agentic architecture to deliver viable scale without blowing up cost, complexity and risk.

Point of View

Telecom COOs: Cut field ops costs by 30% with agentic or watch your competitors do it first

Telco COOs must team up with their CTOs and partners to deliver AI driven field services outcomes.

Market Vision Paper

CISOs, reshape your response to AI-shifted threats with NIST CSF 2.0

AI growth hinges on how effectively organizations strengthen their security, governance, and control over data.

Point of View

Run your cloud services as software to stop scaling technical debt

A guide for CIOs to shift from cloud projects to cloud products and build a continuously modernized, AI-ready cloud.

Highlight Report

Stop tool shopping for AI, readiness isn’t a purchase

HCLTech’s Analyst Day, the company demonstrated transformation from a diverse portfolio into a unified Services-as-Software model.

Highlight Report

With Agentforce ready, enterprises must step up to find a new breed of partner

Movate believe it has developed a roadmap that will drive enterprises towards production with Agentforce.

Highlight Report

Build trust at scale by making quality predictive, not reactive

Quality today is about engineering trust at scale, not just finding defects.

Challengers Code

Vertical AI is a real win as Veltris lifts growth for micro-industries

Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.

Point of View

Enterprise buyers must co-create India’s chip supply chain or lose control of their AI future

This POV describes how enterprises must take part in creating India's semiconductor supply chain.

Point of View

CIOs must rethink GCCs beyond cost arbitrage to innovate, orchestrated by AI

Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.

Highlight Report

Close your speed–trust gap or miss the AI innovation wave

WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.

Point of View

Don’t wait for 2030: Reinvent your workforce or lose the AI race

Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.

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Our Artificial Intelligence Practice Leaders

Tom Reuner,
Executive Research Leader

Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.

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David Cushman,
Executive Research Leader

David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.

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