Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
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US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.
GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.
Point of View
June 23, 2026US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.
Point of View
June 22, 2026GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.
Point of View
June 22, 2026An HFS and EY analysis of why scaling agentic AI means tackling five interdependent friction areas together.
Highlight Report
June 18, 2026How Lenovo's FIFA World Cup 2026 build gives CIOs a blueprint for running AI in production at scale.
Point of View
June 18, 2026Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.
Point of View
June 18, 2026Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.
Point of View
June 18, 2026AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.
Point of View
June 17, 2026Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.
Hot Tech
June 17, 2026How humanizetech.ai automates SAP delivery from design to go-live, easing the specialist bottleneck that stalls programs.
Market Impact Report
June 17, 2026Aerospace and defense leaders face a 17,000-aircraft backlog they cannot deliver; execution, not demand, defines the next phase.
Highlight Report
June 16, 2026Cursor's enterprise pivot gives tech leaders the leverage to set the terms with AI-native software engineering vendors.
Market Impact Report
June 15, 2026HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.
Point of View
June 10, 2026Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.
Point of View
June 10, 2026As agentic AI matures, efficiency gains plateau while intelligence value compounds; see which KPIs to track now.
Point of View
June 09, 2026At an HFS roundtable, 20 senior leaders discussed the four debts stalling enterprise AI and why people are the real blocker.
Data Viewpoint
June 09, 2026Service provider teams already have agentic AI skills, but lack the time, tools, and governance to turn them into value.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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