Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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GenAI creates but Agentic AI acts. Don't confuse the two.
Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Highlight Report
March 11, 2026UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.
Point of View
March 11, 2026GenAI creates but Agentic AI acts. Don't confuse the two.
Point of View
March 11, 2026Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Highlight Report
March 10, 2026When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.
Point of View
March 09, 2026Who actually wires AI into your live systems, governs it in production, and makes it keep working?
Highlight Report
March 06, 2026Genpact FOCUS 2026 shifts from point automation to agentic ops in core controls, requiring operating model redesign to scale now.
Market Impact Report
March 06, 2026The era of theorizing is over. Act now to deliberately design an agent OS that can scale autonomy with control.
Point of View
March 05, 2026Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.
Market Impact Report
March 05, 2026Learn about how Telcos are becoming Agentic and the KPIs needed to align efforts and measuer success.
Challenger Series
February 27, 2026IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.
Highlight Report
February 24, 2026How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
Highlight Report
February 24, 2026As CTOs innovate, regulatory requirements are becoming a bottleneck, needing non-traditional approaches to plug the velocity gap.
Highlight Report
February 23, 2026Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.
Highlight Report
February 19, 2026Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.
Point of View
February 19, 2026We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
Point of View
February 19, 2026Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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