Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
July 13, 2026How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
June 18, 2026Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.
May 25, 2026EY treats model and agent providers as peers to cloud, and CIOs must reprice their platform deals accordingly.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Competitive Intelligence
February 10, 2023A look at how ABBYY performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how UiPath performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how Soroco performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how SoftwareAG performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how Pega performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how Nintex performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how Microsoft performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how MEHRWERK performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how IBM performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 10, 2023A look at how Automation Anywhere performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 09, 2023A look at how Appian performed in the HFS Horizons: Process Intelligence Products, 2023.
Competitive Intelligence
February 09, 2023A look at how Celonis performed in the HFS Horizons: Process Intelligence Products, 2023.
Horizons Report
January 31, 2023This report evaluates leading process mining and task mining vendors’ capabilities to help enterprises tackle process debt.
Market Vision Paper
January 16, 2023Advancing AI technologies are poised to shake up the outsourcing world.
Competitive Intelligence
January 02, 2023A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Point of View
December 07, 2022Low code adoption is booming and has become a technology of high interest for businesses and software development teams.
Point of View
October 26, 2022Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.
Point of View
October 12, 2022Metaverse, the new kid on the block is buzz with excitement. So we picked the brains of some experts at the HFS Super Summit 2022.
Point of View
August 29, 2022Low code is changing how companies are planning to develop, modernize, and transform. But be wary of false steps.
Point of View
August 19, 2022Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.
Highlight Report
July 22, 2022A look at EY's angle on the managed services market opportunity.
Data Viewpoint
July 20, 2022While cybersecurity remains an irrefutable priority for energy and utilities companies, they must not ignore smart analytics.
Point of View
December 15, 2021To understand blockchain adoption in the public sector, we connected with Infosys and The State of Rhode Island.
Data Viewpoint
December 09, 2021The debate between public and private blockchain continues, and our research shows a two-horse race for the platform of choice.
Point of View
November 03, 2021Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.
Point of View
November 01, 2021We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
Top 10 Report
October 20, 2021New analysis and ranking of the native automation services capabilities of 12 leading providers.
Highlight Report
October 20, 2021Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.
Highlight Report
October 20, 2021Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?
Data Viewpoint
October 19, 2021Digital transformation is dead. Data shows enterprises need a more evolutionary approach.
Data Viewpoint
October 18, 2021Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.
Point of View
October 12, 2021Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.
Point of View
October 08, 2021Enterprise leaders need to keep their automation providers focused on what they do best.
Market Analysis
October 08, 2021This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
Point of View
October 08, 2021HFS, in partnership with TCS, surveyed 158 C-level executives globally to understand the emergence of "hyperconnected ecosystems."
Point of View
October 07, 2021TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.
Market Analysis
September 28, 2021A monthly rollup of merger and acquisition activity.
Point of View
September 16, 2021How XpertRule's clients are improving CX and EX in tandem.
Point of View
September 15, 2021We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
Data Viewpoint
September 14, 2021Top challenges faced by manufacturing firms for adopting emerging technologies
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