If there is one lesson we will eventually take from COVID-19, it’s the paranoia that government and business leaders now live with: the constant fear that a crisis like this...
Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture,...
Our extensive research of Global 2000 organizations reveal that less than 30% of enterprises have seen tangible value from emerging technologies across their cloud, AI (artificial intelligence), analytics, edge computing,...
70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services The benefits of digital services are all about being faster, cheaper, and more profitable—and the work-from-anywhere (WFA) economy...
Nest is a platform for Atos to become a global force in L&P BPOPublished: March 30, 2021
The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful Automation Anywhere–Google match-up, potentially, deliver exactly that.Published: March 26, 2021
Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.Published: March 26, 2021
Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcarePublished: March 24, 2021
This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.Published: March 23, 2021
Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprintPublished: March 19, 2021