Research
This primary research based report reveals the experiences and expectations of a selection of today’s most experienced enterprise Finance and Accounting BPO buyers which have achieved innovation with a major provider.
Published: January 10, 2010HfS shares buyer and provider observations about sole source deals along with practical suggestions: while they usually do create value, the single source process is no less painful than a competitive transaction.
Published: January 10, 2010HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on outsourcing negotiation issues that will help clients earn a fair deal.
Published: January 10, 2010CSC has struck out in a new direction towards a long-term position as a ‘service integrator” and laying out a cloud strategy that goes beyond the usual hype. We analyze their plans for thriving in the new IT services ecosystem.
Published: January 10, 2010This report investigates the global insurance BPO market and today’s providers capabilities to empower insurers by integrating and transforming processes, tools, technology, as well as risk strategies.
Published: January 9, 2010This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable recommendations for improving their BPO innovation agendas.
Published: January 7, 2010HfS reveals clients’ desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment which misses out on gleaning best practices across industries.
Published: January 7, 2010