Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture,...
Our extensive research of Global 2000 organizations reveal that less than 30% of enterprises have seen tangible value from emerging technologies across their cloud, AI (artificial intelligence), analytics, edge computing,...
70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services The benefits of digital services are all about being faster, cheaper, and more profitable—and the work-from-anywhere (WFA) economy...
“This databook presents results of the groundbreaking HfS Research/Sourcing Change survey on the implication of change mangement for sourcing success. The survey is based on the perceptions of 96 buyers and 141 providers.
NorthgateArinso’s HR and payroll outsourcing roots stem back to its days as a UK payroll service provider called Rebus Human Resources Services. Northgate Information Solutions acquired Rebus in 2004. HfS debates its HRO future.Published: April 25, 2011
Service providers are ramping up their expertise to offer smart grid related offerings as part of an end to end solution to utilities clients. HfS presents a competitive service provider mapping for the utilities vertical.Published: April 21, 2011
HfS believes the market for finance and accounting business process outsourcing (F&A BPO) services is poised for a new phase of growth. In this report, we present an unprecedented industry view analysing 788 live F&A engagements.Published: April 19, 2011
The HfS PriceIndicator™ shares HfS Research’s latest thoughts on how to approach, develop and benchmark your BPO pricing strategy for Finance and Accounting, Procurement and Human Resources functions.Published: April 18, 2011
“It’s time for next practices, not best practices. How can we move outsourcing beyond a cost savings vehicle?” In this coverage of our heated webinar, 4 providers and 4 buyers lock heads and debate the burning outsourcing issues.”Published: April 8, 2011
The benefits of managing an integrated global HR operation increase exponentially in today’s markets.There is often no better platform to base HR data than at the payroll level – we explore key payroll considerations.Published: March 16, 2011