Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Stop measuring SAP success on IT milestones and demand business outcomes

Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.

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Point of View

CIOs must stop conflating AI in SAP operations with AI in SAP delivery

Why CIOs must separate proven AI in SAP delivery from AI claims in production ERP, and what to demand of providers.

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Point of View

The patient is the new payer, and self-pay must anchor the provider’s survival

Self-pay is the new margin lever for healthcare providers facing steep public funding cuts in 2026.

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Point of View

The real value of agentic AI starts where productivity KPIs stop

As agentic AI matures, efficiency gains plateau while intelligence value compounds; see which KPIs to track now.

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Point of View

Tackle the four debts holding back your AI aspirations

At an HFS roundtable, 20 senior leaders discussed the four debts stalling enterprise AI and why people are the real blocker.

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Data Viewpoint

Skills aren’t blocking agentic AI adoption; operating conditions are 

Service provider teams already have agentic AI skills, but lack the time, tools, and governance to turn them into value.

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Point of View

CIOs can close the gap between AI ambition and enterprise production

How CIOs can scale AI into production and close the velocity gap separating frontrunners from the rest.

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Point of View

Cross-border pharma integration is won or lost in the first 90 days

Sun Pharma's $11.75B Organon deal offers any pharma CIO a 90-day playbook for cross-border integration.

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Highlight Report

Radically reshape your cybersecurity to unlock enterprise AI

How CISOs can rebuild cybersecurity into VulnOps to safely deploy agentic AI at enterprise scale.

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Highlight Report

Strategic Services-as-Software™ partnership is key to unlocking enterprise AI value

LTM's Analyst Day reveals a Services-as-Software pivot and BlueVerse Credits pricing model for AI-era buyers.

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Point of View

Trust your GCC, train your talent, and redesign the FTE economics for real AI value

GCCs stall on AI productivity because FTE economics punish it. Here’s how to rewire authority, talent, and rewards.

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Highlight Report

Reset your AI services strategy: Google just brought Services-as-Software™ closer

Google I/O 2026 brings Services-as-Software forward by 12 to 18 months, making it a 2026 procurement call for CIOs and CTOs.

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Horizons Report

HFS Horizons: SAP S/4HANA Transformation Services, 2026

How service providers are turning SAP S/4HANA migrations into measurable business outcomes for the Global 2000.

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Highlight Report

Infosys-Alcaraz is not just a sponsorship but Infosys Topaz proving ground

The Infosys-Alcaraz deal is a Topaz proving ground for enterprise AI buyers, not just a tennis sponsorship.

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Point of View

Shift FCC from “defensive” to “intelligence-led” to fight growing financial crime

FCC leaders must move from rules-based monitoring to intelligence-led, AI-native models to fight today's financial crime.

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Highlight Report

EY puts reinvention one layer above the platform; CIOs must price accordingly

EY treats model and agent providers as peers to cloud, and CIOs must reprice their platform deals accordingly.

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Hot Tech

HFS Services-as-Software™ Hot Tech: Aokah

Aokah brings services-as-software to GCC setup, replacing weeks of consulting with AI-led decisions.

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Hot Tech

HFS Services-as-Software™ Hot Tech: Ema

Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.

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Point of View

Pick your GCC partner wisely to progress on ‘How to AI’ and increase outcomes

GCC partner choice now decides whether your priorities will be addressed in the next 24 months.

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Point of View

Margins won’t recover until health plans rewire delivery, not just add AI

At the HFS Roundtable in April, leaders agreed that health plan margins won't recover from bolt-on AI, and SAS rewires delivery.

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