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More HFS Banking and Insurance Research

Point of View

BFSI firms must update their approach in order to measure and manage climate change risk

BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.

Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

Point of View

When you think of Redwood software, don’t think “RPA”; think “finance automation” instead

Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood

Point of View

Finance leaders must adopt these five key AI transformation levers

In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.

Point of View

If you want success with machine learning-enabled analytics, don’t boil the ocean!

Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale

Point of View

As challenger banks’ profits fail to match their growth, incumbents must continue to invest in digital

Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.

Point of View

Oil and gas giants: establish trust to get over your data constraints—and drive growth, efficiency, and

Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.

Point of View

A fireside chat with Mohit Joshi: Introspection and understanding why clients pick their partners are the

Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

Point of View

Insurance clients need their service providers to step up their IoT partnerships

Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.

Point of View

The Ants are different, even compelling, but can they drive a genuine integrated automation proposition

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

Point of View

Ditch the diesel: How to go ‘Straight to digital’ at a pace that works for you

A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective

Point of View

HSBC is pioneering blockchain in financial services—don’t find yourself playing catchup!

Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change

Market Analysis

IT and BPO outsourcing contract renewal analysis—2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

Point of View

Drone adopters must choose between providers’ “mature” offerings and co-developing solutions for

Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.

Top 10 Report

HFS Top 10 Insurance Services 2019

This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.

Point of View

Are your IT systems working against you? BFS firms must address creaking IT as it comes under the

Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses

Point of View

Insurers must not underestimate the need to secure the data they collect through IoT

If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.

Point of View

To competitively scale future IoT projects, you must build a baseline 5G capability—before it booms

One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.

Point of View

Ten years after, ten years onward: HFS Research Agenda 2020

We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next

Point of View

Industrial IoT cybersecurity rests on integrating digitally native and legacy devices (and people)

As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.

Point of View

In the early days of enterprise AR and VR, look to your peers’ pioneering use cases to set your own

Use AR, VR, and MR technologies to make your physical operation environments more efficient and create meaningful, immersive experiences

Point of View

Leverage IoT to bring humanity back to healthcare

With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.

Point of View

Providers must unlock all their capabilities to play in the sustainability services game

Part 1/2: As we enter the third era of sustainability services, providers must reach across their functions to match sustainability’s breadth & depth.

Point of View

Insurance customers must evaluate SE2 for both innovation and execution with its new investments

SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. the

Point of View

Mphasis is the IT services industry’s hidden gem – Enterprise leaders must not skip past

It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and

Point of View

Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

Point of View

Insurers must embrace the IoT predict-and-prevent model and grow profit margins

Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.

Point of View

Insurers: Explore blockchain to cut crippling claim administration costs

Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.

Point of View

Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech

Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

Point of View

Patient Data is valuable and vulnerable – the healthcare industry must prepare or risk catastrophic

Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part

Point of View

Industry adoption of RPA is more nuanced than you think—see if you’re in line with your industry or

Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.

Point of View

If banks want to improve ROI on digital transformation, they need to stop prioritizing efficiency

This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.

Top 10 Report

HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry.

Point of View

Providers must build a bespoke toolset and strategy to save the modern banking industry

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market

Point of View

A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk

We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI

Point of View

Disruption picks up pace in financial services—drive innovation or risk irrelevance

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

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