Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
July 13, 2026How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
June 18, 2026Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.
May 25, 2026EY treats model and agent providers as peers to cloud, and CIOs must reprice their platform deals accordingly.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Point of View
December 12, 2017A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
Point of View
December 08, 2017An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
Point of View
November 30, 2017How sustainable are the high valuations now being attached to RPA providers?
Top 10 Report
November 30, 2017This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 13 providers.
Point of View
November 30, 2017Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.
Point of View
November 28, 2017As buyers remain confused about AI, narratives need to leverage clearer segmentations
Point of View
November 21, 2017How enterprises can align with a shared vision of creating a better customer experience
Point of View
November 20, 2017RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
Top 10 Report
November 17, 2017The report analyzes the blockchain ecosystem and the relative adoption across industries and use cases. It focuses on capabilities of 21 providers
Point of View
November 15, 2017The top strategies adopted by the Industry 4.0 service providers to expand their businesses.
Point of View
November 09, 2017HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
Point of View
November 03, 2017Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
Point of View
October 27, 2017Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
Point of View
October 27, 2017A unique business process management provider can raise the bar when it comes to Digital Operations
Point of View
October 26, 2017Future-proofing IoT Operations in the As-a-Service Economy
Top 10 Report
October 23, 2017This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.
Point of View
October 20, 2017Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
Point of View
October 18, 2017This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.
Point of View
October 12, 2017The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.
Point of View
September 29, 2017This report depicts the journey toward data-centric models with a view to drive business outcomes
Point of View
September 29, 2017In this PoV, we discuss the top strategies adopted by the embedded and semiconductor service providers to expand their business
Point of View
September 28, 2017How can clients of oil and gas operation services better leverage their third-party providers to get their operations to the next level?
Point of View
September 26, 2017This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
Top 10 Report
September 14, 2017Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
Competitive Intelligence
September 13, 2017The HfS Buyers' Guide offers a one-stop view of the services capabilities of EY
Point of View
August 28, 2017This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
Point of View
August 09, 2017This PoV discusses the seven factors behind the dramatic cryptocurrency volatility in 2017
Point of View
July 19, 2017This POV highlights the importance of creating a data foundation for their organization.
Point of View
June 30, 2017This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.
Point of View
June 06, 2017Questions and Answers To Help Services Buyers Understand Blockchain And It's Potential
Point of View
February 03, 2017Blockchain has the potential to reinvent how business happens. But it's not the best solution for all business transactions. Look at comparative cost and value
Top 10 Report
October 20, 2016This Blueprint Report covers current trends, forward-looking market activity and analysis of 18 service providers deploying IoT work.
Top 10 Report
October 19, 2016This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.
Point of View
October 14, 2016Connecting assets to monitor and gain insights has been incredibly important in energy industries, and now we have entered a new phase.
Point of View
April 26, 2016Properly identifying and assessing vulnerabilities is key to shifting from reactive to proactive strategies and increasing enterprise security maturity.
Point of View
April 21, 2016Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.
Point of View
March 02, 2016PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security
Point of View
February 12, 2016Blockchain technology is rising fast on promotional hype, but can this Bitcoin-enabler actually deliver the digital trust that is being promised?
Point of View
February 08, 2016The Silicon Valley giants have huge energy needs. How do these companies make sure they have enough energy supply to keep their operations running? Google bets
Point of View
January 05, 2016IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.
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