WRITER provides a full-stack platform for enterprises to build, activate, and supervise custom AI agents. It provides a unified design environment for business technologists and professional developers to collaborate on building agents. This includes a no-code/lowcode configuration experience for business users and code SDKs, and logic blocks for developers to encourage shared ownership across business and IT.
August 18, 2025 Hurtling toward an agents-everywhere free-for-all? WRITER's Action Agent promises a fix - with caveats.
August 04, 2025 WRITER provides a full-stack platform for enterprises to build, activate, and supervise custom AI agents.
June 24, 2025 $1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.
June 24, 2025 How should the non-bank mortgage industry prepare for the inevitable transformation it will bring? A mortgage industry discussion.
June 13, 2025 Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 03, 2025 Writer has built a robust trust foundation reflecting where enterprise AI is heading.
May 26, 2025 Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 23, 2025 Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.
April 16, 2025 Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
March 11, 2025 Inflection AI's new 'mixture-of-experts' model offers a path to high-performing, cost effective, enterprise scale AI.
January 30, 2025 While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.
January 29, 2025 Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and
January 29, 2025 Off the cuff analyst observations on market trends captured during an internal HFS discussion.
January 08, 2025 HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.
November 25, 2024 LLMs that learn and adapt could evolve dynamically alongside the businesses they support.
November 22, 2024 The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
September 16, 2024 AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
May 07, 2024 Most enterprises guide their teams not to pass off the work of GenAI as their own. But how should you police this?
March 20, 2024 Property and casualty insurers must break free from legacy thinking, drive ecosystem improvements, and embrace transformation.
March 11, 2024 Cigna's exit from the Medicare business to focus on services suggests the risk business may not be commercially viable anymore.
December 14, 2023 We explore which skills organizations will demand more as they strive to capture value from GenAI.
December 14, 2023 Early innovators predict which functions will be impacted most by GenAI.
July 18, 2023 Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.
December 21, 2022 There is a generational opportunity to improve health & care for employees if CHRO's and CFO's can collaborate and innovate.
July 21, 2022 Leaders from US health plans, health systems and life sciences discuss leveraging the healthcare ecosystem to personalize care.
May 19, 2022 HFS interviews the CTO of Recognise Bank, a digital disruptor shaking up traditional SMB lending. It's OneOffice in action!
May 11, 2022 WorkFusion has simplified its approach and may have the droids we’ve been looking for.
February 22, 2021 We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.
April 16, 2020 Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
October 18, 2019 Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
September 30, 2019 Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
September 25, 2019 Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
October 11, 2018 Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
October 11, 2018 The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
June 05, 2018 Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
April 25, 2018 Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
January 25, 2016 In 2013, Analyze Re was born to impact reinsurance decision-making. It has developed a risk-engineering platform to help reinsurers improve their risk pricing.
December 23, 2015 In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing
December 23, 2015 Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
September 15, 2015 Digital transformation is a central element of the evolution of IT and business processes. So HfS is enhancing and expanding our coverage of all things digital
June 15, 2015 An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and
October 21, 2014 The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see
April 10, 2014 Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a
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