HFS on Digital Engineering Services

A collection of the latest views from the HFS analyst team on digital engineering services.

More HFS Engineering Services Research

Highlight Report

Treat infrastructure as the AI control plane or watch transformation stall

Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.

Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

Point of View

EU enterprise leaders must use the new trade deal to scale GCCs in India

European Union (EU) enterprises will find India-based GCC decisions easier to approve, faster to staff, and simpler to run.

Highlight Report

CxOs: Force Hitachi to prove GlobalLogic and HDS actually work as one partner

Hitachi has to prove that the merger of GlobalLogic and HDS can be executed without destroying what makes them valuable.

Challengers' Code

Tear up your Tier-1 playbook: How Quinnox is rewiring enterprise service delivery

Rethinking AMS performance: A challenger model for faster resolution and leaner operations.

Point of View

Legacy modernization is a competitiveness issue, and CIOs must own the fix

CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.

Take 5 Report

Business and process owners: Operationalize context for scalable, enterprise-grade AI

AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.

Highlight Report

HCLTech’s silicon stack investments show why ER&D must “shift left” to thrive

Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.

Point of View

CIOs must pay for outcomes, not hours, on modernization programs

Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.

Point of View

AI is now the force behind legacy modernization; embrace it or stay stuck

Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.

Highlight Report

EdgeVerve wants you to stop layering tools and start orchestrating outcomes

EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.

Challenger Series

HFS Challenger: Argano

HFS has launched the Challenger Series to identify, evaluate, and highlight leading Tier 2 providers in the IT services space.

Point of View

Fix legacy operating models before they block your AI ambitions

Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.

Take 5 Report

Escape the code-heavy models inflating tech debt

New research from HFS and Unqork serves as a wake-up call for CIOs and CTOs bleeding budget on integration and managed services.

Market Vision Paper

Reinvent your ServiceNow service model with agentic AI

More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.

Highlight Report

Stop scaling with people and demand services that act like software

AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.

Challenger Series

HFS Challenger: QBurst

HFS has launched the Challenger Series to identify, evaluate, and highlight leading Tier 2 providers in the IT services space.

Market Impact Report

The Human+Machine era will reward orchestrators, not integrators

Enterprises must rewire for Human+Machine delivery or risk falling behind in the Services-as-Software™ era.

Highlight Report

Build trust at scale by making quality predictive, not reactive

Quality today is about engineering trust at scale, not just finding defects.

Point of View

Don’t wait for 2030: Reinvent your workforce or lose the AI race

Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.

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