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What are the biggest trends in 
insurance?
Which service providers support 
banks?
What are the five most critical 
things banking executives are 
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What acquisitions have service 
providers made to support their 
banking businesses?
What are insurance carriers 
struggling with?

More HFS Banking and Insurance Research

Point of View

Service providers shouldn’t put all their eggs in the BFS basket

Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.

Point of View

Insurers must leverage change agents to offer live-time insurance

The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.

Point of View

Funding is flooding into insurtech startups—use them to drive innovation

For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate

Point of View

Effective innovation hubs must make a clear link between cool tech and solving business problems

HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.

Point of View

How MetLife used transparency and inclusion to drive intelligent automation success

RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS

Point of View

Look to BenefitsPlace as an example of an emerging hyperconnected ecosystem for insurance

HFS’ recent coverage outlines how important it is for insurance carriers to explore new consumer and business ecosystems to serve new customer needs. We found

Point of View

TCS is the “Walmart of IT services,” but it needs to reach beyond its comfort IT clients to truly the

TCS is quietly emerging as the “Walmart of IT services” with the depth and breadth to win and deliver any deal it wants. Its investments in innovation have

Point of View

How a smart combination of Blockchain and IoT can improve your workplace safety and lower insurance costs

Improve worker safety, eliminate compensation payouts, and slash insurance costs through a combination IoT & Blockchain.

Point of View

Blockchain can provide physicians with ready access to patients’ electronic health information

Blockchain can provide physicians with ready access to patients’ electronic health information.

Point of View

Future-proof your core insurance platforms by preparing for hyperconnected ecosystems

Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug

Point of View

Verticalized AI in a Box Use Cases Hold the Key to Fast, Competitive AI

Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to

Point of View

Airlines must connect front-to-back offices to achieve customer-centric baggage management

Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.

Point of View

Traditional banks: risk losing your customers if you can’t offer them better access

High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.

Point of View

Process industries’ digital needs must be treated separately from discrete manufacturing

Process industries have been historically lumped in with general manufacturing when it comes to Industry 4.0 - it's time to change that.

Point of View

Cox’s exit and failure to manage Christchurch images expose our massive AI data privacy problem

Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data to

Point of View

Mphasis Clients: Exploit their growth plans to match your OneOffice ambitions

Mphasis focused its strategic goals and improved its financial performance in recent years - now it’s time for clients to get more bang for their buck

Competitive Intelligence

OneOffice Vendor Assessment – Genpact

An enterprise-focused analysis of Genpact that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.

Point of View

Avoid Garbage in, Garbage out: AI Leaders Must Focus on Business Outcomes, not Algos

With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.

Point of View

How the NHS Could Save $650m Using RPA to Combat Complexity, Save Money, and Bring Admin Staff Back from

This POV looks why healthcare leaders should investigate robotic process automation (RPA), which battles complexity, digitizes broken workflows, reduces costs,

Point of View

AIB Embraced RPA to Drive Its Digital Transformation Agenda

This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.

Point of View

Medopad and Babylon Health: Start-ups Help Patients Become Smarter and More Forward-Looking with Their

We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.

Point of View

Mobility Is Essential to Stay Ahead of Your Insurance Market, but You Must Go Beyond the App

Mobility is fast emerging as a fundamental insurtech capability. How should carriers rethink their distribution channels and product mix for it?

Point of View

Visual Data Labeling Is Crucial To Your Computer Vision Project

As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.

Point of View

Utilities Are Fighting a Battle for Survival

Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.

Point of View

Infographic: Make Digital Your Core Strength – Insurance drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

Point of View

Making Blockchains Real with EY’s Paul Brody

The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for

Point of View

Are you ready to move your digital transformation into a higher gear?

The next wave of digital will require faster, better controlled operations. Change gear before your competitors.

Point of View

Insurers: Don’t ignore insurtechs unless you want to be the next Blockbuster

Emerging technologies are bringing about a reckoning for a long-complacent industry

Point of View

HfS Industry Health Dashboard: Insurance Operations Services

A refreshed analysis of the business process and IT services market for the insurance industry vertical

Point of View

Prioritize communication to survive the data rights paradox

Clear communication will help your enterprise survive in the GDPR age.

Competitive Intelligence

A Buyers’ Guide to Tieto

HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers.

Point of View

How Insurance carriers must embrace insurtech to win on customer experience

Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.

Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

Top 10 Report

HfS Industry Blueprint: Insurance Operations Services 2018

A refreshed analysis of the business process and IT services market for the insurance industry vertical

Point of View

HfS Industry Health Dashboard: Banking and Financial Services

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

Top 10 Report

HfS Industry Blueprint: Banking and Financial Services Operations 2018

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

Point of View

Industry Impact – The Manufacturing Operations Value Chain

This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Industry Impact – The Healthcare Sector Value Chain

This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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