Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
December 12, 2023This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 23, 2025The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.
June 09, 2025Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Point of View
November 22, 2018As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.
Competitive Intelligence
November 07, 2018A buyer-focused view of a service provider
Top 10 Report
November 07, 2018See the Top 10 blockchain platforms, ranked based on discussions with power users and analysis of 550 blockchain engagements across industries and across the
Point of View
October 11, 2018Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
Point of View
October 11, 2018The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
Point of View
September 27, 2018Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
Point of View
September 11, 2018AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.
Point of View
September 04, 2018Cognitive assistants have become a crucial element of the digital business operations ecosystem.
Point of View
August 23, 2018Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.
Top 10 Report
August 16, 2018This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.
Point of View
August 13, 2018AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Top 10 Report
August 01, 2018The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
Point of View
July 27, 2018This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.
Point of View
July 18, 2018The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for
Point of View
July 10, 2018An interview with Tim Pullen, Chief Financial Officer of Arm Limited
Top 10 Report
July 04, 2018The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms
Point of View
July 04, 2018Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’
Point of View
June 28, 2018Energy blockchain is the red-hot topic everyone is talking about, but what can it do for the energy transition?
Top 10 Report
June 28, 2018The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation
Point of View
June 27, 2018This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
Point of View
June 25, 2018Industry 4.0: The shift from mass production to mass customization
Point of View
June 25, 2018Emerging technologies are bringing about a reckoning for a long-complacent industry
Point of View
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
May 31, 2018Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
Point of View
May 29, 2018Fintechs aren’t disruptive anymore, they’re the new face of finance
Point of View
May 28, 2018Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Point of View
May 11, 2018Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
Point of View
May 09, 2018Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
Point of View
April 25, 2018Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
Point of View
April 24, 2018When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers
Top 10 Report
April 20, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
Point of View
April 18, 2018Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
Point of View
April 17, 2018‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
Point of View
April 12, 20188 suggestions to consider before engaging with a Service Provider on an IoT project
Top 10 Report
April 09, 2018A review of the Internet of Things services capabilities of 27 leading Service Providers
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Top 10 Report
March 16, 2018This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.
Point of View
March 07, 2018As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
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