Our Emerging Tech team covers a wide range of topics, including 5G, Artificial Intelligence, Analytics, Automation, Blockchain, IoT, Process Intelligence, and Quantum Computing.
December 12, 2023This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
December 03, 2025Autonomy.Computer rethinks agentic architecture to deliver viable scale without blowing up cost, complexity and risk.
November 24, 2025Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
Artificial Intelligence (AI)
Tom Reuner and David Cushman
Analytics
Reetika Fleming
Automation
David Cushman
Blockchain
Sam Duncan and Saurabh Gupta
Internet of Things (IoT)
Tanmoy Mondal and Mayank Madhur
Process Intelligence
Reetika Fleming
Quantum Computing
Ralph Aboujaoude Diaz
Point of View
May 29, 2018Fintechs aren’t disruptive anymore, they’re the new face of finance
Point of View
May 28, 2018Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Point of View
May 11, 2018Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
Point of View
May 09, 2018Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
Point of View
April 25, 2018Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
Point of View
April 24, 2018When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers
Top 10 Report
April 20, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
Point of View
April 18, 2018Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
Point of View
April 17, 2018‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
Point of View
April 12, 20188 suggestions to consider before engaging with a Service Provider on an IoT project
Top 10 Report
April 09, 2018A review of the Internet of Things services capabilities of 27 leading Service Providers
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Top 10 Report
March 16, 2018This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.
Point of View
March 07, 2018As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
Point of View
March 01, 2018The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of the game. This PoV focuses on the top 5.
Point of View
February 26, 2018This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 26, 2018This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 09, 2018Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
Point of View
February 07, 2018This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 02, 2018This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
Point of View
January 31, 2018The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
Point of View
January 31, 2018Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
Point of View
January 30, 2018Deriving excellent customer experience (CX) from their Robotic Process Automation (RPA) investment is the holy grail for enterprises investing in RPA.
Point of View
January 26, 2018This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 26, 2018This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018A number of the main predictions of drivers for investment in cyber security services in 2018.
Point of View
January 23, 2018A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
Point of View
January 19, 2018Automotive firms can take lessons from telecom firms in engaging engineering services providers in overcoming disruptive challenges
Point of View
January 17, 2018Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
Point of View
January 12, 2018We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
Point of View
January 02, 2018This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
Point of View
January 02, 2018IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
Point of View
December 28, 2017Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
Point of View
December 21, 2017This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain
Point of View
December 20, 2017Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?
Point of View
December 12, 2017Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
Point of View
December 12, 2017A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
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