HFS Hot Vendor: Live Exchange

Live Exchange profile

  • Lead Author: Melissa O'Brien
  • Product/Service/Hybrid: Service
  • Primary Emerging Tech: Enterprise Ops
  • Secondary Emerging Tech: Not applicable
  • Functional Focus Business: Customer Enagement & CX
  • Functional Focus IT: Not applicable
  • Industry: Not applicable
  • Next Gen Delivery Models: Crowdsourcing
  • HQ Based: NA
  • Published: 2020 Q2
Live Exchange

Crowdsourcing and the gig economy are no longer new business models; they have become a mainstay in today’s business environment. Start-ups and established enterprises alike across industries have sought to replicate the success of Uber and its contemporaries, aimed at leveraging the flexibility and convenience that a central digital platform can provide by seamlessly connecting services to consumers.

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