Albeit a nascent market, Enterprise Artificial Intelligence (AI) is developing strongly. However, organizations struggle to identify the most relevant technology partners for their projects as well as sourcing relevant talent that is scarce, to say the least. CognitiveScale is aiming to accelerate organizations journey towards AI-enabled projects by offering a platform approach that offers pre-trained Machine Learning capabilities as well as curated data sets.
June 30, 2025 With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
June 19, 2025 Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
June 13, 2025 Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
May 30, 2025 In the 1st of 4 parts, the task-based agentic AI is seen to address specific transactions.
April 28, 2025 AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
January 30, 2025 GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.
January 02, 2025 AI's leap to 'superintelligence' is inevitable. The tech will reach maturity, but are enterprises prepared to harness it?
November 05, 2024 Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.
July 26, 2024 UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation
May 31, 2024 Understanding how your business can exploit human-like cognition with Generative AI is a new business fundamental
October 13, 2023 Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.
July 11, 2023 With investments in IT, many of the larger players maintained higher growth while mid-tier providers’ growth slowed in Q1 2023.
June 12, 2023 The merger placed LTIMindtree among the ranks of leading IT vendors, with a reported revenue of $4.2 billion.
May 12, 2023 TCS augmented its service portfolio, enabling CFOs to become change agents and transformation partners.
March 03, 2023 Complex processes need scalable decision engines that can easily cut through complexity, and Rainbird delivers on its promise.
February 08, 2023 ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.
January 19, 2023 Content-centric integrated technology can simplify information flows and unleash the potential of OneOffice™.
January 12, 2023 Organizations can gain valuable insights from domain-specific finance automation over and above benefits of speed and efficiency.
January 03, 2023 HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.
August 10, 2022 Operationalizing cloud native transformation must become a boardroom priority. We explain why.
May 11, 2022 WorkFusion has simplified its approach and may have the droids we’ve been looking for.
September 03, 2021 AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too
August 30, 2021 BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
June 28, 2021 Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.
June 18, 2021 Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
June 17, 2021 HFS assesses the progress of Digitate's ignio IT-led automation approach.
May 17, 2021 Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.
March 26, 2021 The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
March 19, 2021 WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.
March 10, 2021 So—enough with the BS, let’s stop the prop! It’s time to stop hiding behind the short-term value of propping up legacy with RPA or any singular technology
March 10, 2021 In January 2021, TCS launched the Autoscape solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for to
January 11, 2021 Understanding the criticality of choosing the right IT service provider as a partner, in combination with its focus on slashing cost, Daimler has partnered with
November 12, 2020 HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services
September 28, 2020 HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
September 23, 2020 Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
March 09, 2020 As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
February 24, 2020 The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
February 04, 2020 2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
December 05, 2019 HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
November 21, 2019 Sourcing talent is getting harder for enterprises and service providers alike. We examine how Wipro Topcoder clients are benefiting from it's unique
October 23, 2019 The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
October 18, 2019 Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
October 16, 2019 Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft
October 09, 2019 HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy
October 03, 2019 HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
September 11, 2019 How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
September 05, 2019 Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.
August 06, 2019 The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
July 30, 2019 We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation
July 04, 2019 At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
June 28, 2019 HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with
June 17, 2019 Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
May 31, 2019 HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and
April 09, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
March 06, 2019 A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
March 01, 2019 At the recently concluded IBM Think in SFO, we spent significant time with IBM GBS Leadership and its clients to understand their go-to-market strategy. We the
March 01, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
February 28, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
February 20, 2019 Earlier this month, Kofax closed its acquisition of Nuance Document Imaging (NDI) at a price tag of $400 million. It also entered a definitive agreement to Top
December 06, 2018 Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.
October 22, 2018 We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
August 23, 2018 Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.
June 27, 2018 This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
June 19, 2018 The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 07, 2018 Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
May 09, 2018 Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 23, 2018 A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
January 17, 2018 Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 12, 2018 This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.
December 21, 2017 How procurement buyers experience a market that’s evolving toward more business-outcome focused, flexible, collaborative services.
November 30, 2017 How sustainable are the high valuations now being attached to RPA providers?
October 27, 2017 EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice
October 27, 2017 A unique business process management provider can raise the bar when it comes to Digital Operations
September 29, 2017 This report depicts the journey toward data-centric models with a view to drive business outcomes
August 25, 2017 In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and
May 04, 2017 While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.
February 22, 2017 The 2017 RPA provider Blueprint Snapshot evaluates the leading RPA provider and provides an assessment of the market dynamics.
October 12, 2016 The inaugural Intelligent Automation Blueprint assesses 24 leading service providers on their capabilities.
May 25, 2016 Jidoka is adding a distinctive Spanish voice to the discussions on RPA.
May 10, 2016 ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.
March 28, 2016 We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.
March 09, 2016 TCS's ignio platform has evolved since its launch in June 2015 and is focusing on incident resolution. This Soundbite looks at that evolution.
March 01, 2016 By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it
February 08, 2016 IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.
January 18, 2016 Real-time decision engines like IRIS are in focus with fraud and financial crimes growing. How will IBM integrate IRIS’ capabilities with IBM Watson?
December 23, 2015 Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
December 14, 2015 IBM hacks the market with its App Exchange, highlighting the increasing value of data-centric, and enterprise-wide, approaches to digital trust.
December 03, 2015 HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
November 20, 2015 WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.
November 11, 2015 The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
June 04, 2015 Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
April 23, 2015 HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.
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