When hoping to fully embrace the digital revolution, enterprises often encounter their complex technology landscape and years— sometimes even decades—of technical and process debt. In response, we have seen countless vendors emerge with offerings that they believe will help enterprises overcome these hurdles, often ranging from process intelligence to workflow orchestration, automation, AI, and everything in between. One such vendor is UltimateSuite, a company aspiring to leverage its task mining and automation capabilities to drive operational excellence for its clients.
June 13, 2025 Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 03, 2025 Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
May 26, 2025 Pharma's need a revolutionary CIO agenda to power their growth that is facing multi-factor pressures.
April 24, 2025 Sportian was built by the sports sector, for the sports sector.
April 17, 2025 Orion by Innova Solutions helps GCCs scale innovation & align with parent goals through tailored support and ecosystem integration.
April 16, 2025 Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
February 20, 2025 GBS moves from efficiency driver to trusted growth enabler.
February 04, 2025 Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.
January 23, 2025 Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.
November 21, 2024 Firstsource is helping clients embrace the agentic AI opportunity.
September 25, 2024 Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
August 19, 2024 HFS, with Tech Mahindra, recently hosted a roundtable session to discuss the importance of dreaming and doing for GenAI success.
June 18, 2024 This report talks about the procurement orchestration and the role of ORO labs platform.
February 22, 2024 Tackling the digital dichotomy through self-funded innovation.
January 08, 2024 ServiceNow’s UltimateSuite acquisition offers a new level of insight. Enterprises, beware of integration-related teething issues.
December 19, 2023 F&A will experience a significant impact from GenAI in the next few years, and the finance function will gradually adapt to it.
December 05, 2023 Ascendion CEO Karthik Krishnamurthy shares the hard lessons that can help us all unlock value with GenAI.
November 16, 2023 For T&H leaders, WNS TRAVOGUE’s end-to-end offerings across the value chain could help implement customer-centric strategies.
November 13, 2023 Life and pensions are rife for digital transformation. Enterprises should make their transformation aspirations a reality.
September 11, 2023 IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
August 09, 2023 When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.
August 08, 2023 Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.
February 10, 2023 A look at how UltimateSuite performed in the HFS Horizons: Process Intelligence Products, 2023.
January 19, 2023 The Big Four are expanding to products. HFS looks at EY's Nexus platform expansion and what's in it for BFSI enterprises.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
November 15, 2022 How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?
August 10, 2022 Operationalizing cloud native transformation must become a boardroom priority. We explain why.
April 05, 2022 Telehealth enablement like RPM can do more than monitor patients and alert clinicians. It can be the default pre-triage approach.
February 08, 2022 2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.
January 31, 2022 Automation heroes do things differently. This Data Viewpoint reveals the difference in how they align data, automation, and cloud.
December 02, 2021 The market for RPA requirements is shifting toward ISV ecosystems
November 01, 2021 We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
October 08, 2021 Enterprise leaders need to keep their automation providers focused on what they do best.
September 08, 2021 AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
August 27, 2021 Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.
August 24, 2021 How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
July 30, 2021 TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.
July 14, 2021 Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
June 02, 2021 Become an ecosystem leader by conquering your data, road-mapping toward sustainability goals, and pulling others along.
March 17, 2021 Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.
February 11, 2021 Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards
January 29, 2021 ASR and NLU are the building blocks for intelligent self-service in the public sector
January 26, 2021 Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
January 11, 2021 Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data.
December 22, 2020 Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.
December 11, 2020 Blockchain has been on an upward trajectory for many years, but the COVID-19 outbreak threatened to change that – our recent survey with KPMG International
November 24, 2020 We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.
November 11, 2020 Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
November 04, 2020 Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
October 12, 2020 The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
August 28, 2020 Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
June 17, 2020 The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a
June 17, 2020 Deloitte’s approach aligns business leaders for maximum impact
June 05, 2020 After a 29% revenue increase in 2019, SD Worx has continued its growth and innovation strategy in 2020 to leverage a full suite of cloud, outsourcing, and data
April 28, 2020 Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 01, 2020 The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,
January 13, 2020 Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
January 13, 2020 The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
December 05, 2019 HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
December 05, 2019 Alibaba Cloud may be a regional player now, but the firm is investing heavily to take the battle to the major cloud giants. We examine why CIOs must include in
November 21, 2019 Sourcing talent is getting harder for enterprises and service providers alike. We examine how Wipro Topcoder clients are benefiting from it's unique
November 08, 2019 Part 2/2: As we enter the third era of sustainability services, providers must develop and draw from an ecosystem that makes up for any shortcomings.
November 01, 2019 This report examines the new capabilities and potential Hexaware's acquisition of Mobiquity and what this means for current and future clients.
September 24, 2019 Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
September 23, 2019 For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a to
September 02, 2019 HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
July 30, 2019 We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation
July 04, 2019 At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
June 14, 2019 Salesforce just announced its acquisition of data visualization software champion Tableau. Here is what HFS is looking out for in the coming months following
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
April 09, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
March 25, 2019 The building blocks of AI and the multi-dimensional capabilities required to take enterprises toward the institutionalization of ML and other AI approaches.
November 27, 2018 In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to
November 21, 2018 It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.
September 04, 2018 Cognitive assistants have become a crucial element of the digital business operations ecosystem.
August 22, 2018 We're all quick to talk about amazonification, but at the expense of focusing on the more impactful trend of sharing. This report digs into how sharing in our
June 28, 2018 HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.
June 27, 2018 This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
June 13, 2018 Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
June 07, 2018 Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
May 21, 2018 This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
March 30, 2018 The role of customer engagement service providers has never been more important or more complicated.
February 01, 2018 How building a digital foundation is essential to the success of the modern insurance company.
October 27, 2017 Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
September 29, 2017 Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
February 12, 2016 Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
December 14, 2015 LiveOps Cloud Platform and Agent Services have split up, allowing each to solidify the brands independently, and to re-focus resources and investments.
November 12, 2015 Dealing with 21st century cyber risks requires a detailed plan of action and buy in from the C-suite to the consumer.
October 30, 2015 Contrary to popular belief, there are increasing opportunities for service providers in the Software-As-a-Service market. Those who can make their services and
March 30, 2015 No one single software can run all operations so a commitment by Ultimate Software and NetSuite to maintain all existing and future integrations including at no
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