Modern enterprises face considerable challenges, including boosting customer experience, improving processes, and developing roadmaps for the implementation of modern digital technologies. Avo Consulting, set up in 2016, aims to help enterprise clients by shrinking the technology gap and enabling employees to be happier and more human, largely by enabling them to focus on higher value work. The firm has expanded beyond its robotic process automation beginnings adding conversation AI and virtual assistants, data analytics, and AI and low code application development into its portfolio to deliver services to a growing client portfolio.
August 04, 2025 The biggest barrier to AI success is the weight of legacy systems and outdated processes.
June 10, 2025 AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
May 27, 2025 This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.
May 12, 2025 Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
March 07, 2025 Trust, leadership coaching, employee upskilling, and collaborative future-state envisioning form the foundation for sustainable AI development.
March 03, 2025 Artificial intelligence is reshaping product development by improving cost, quality, and sustainability.
February 07, 2025 The AI blitz is forcing software vendors and service providers to cannibalize revenues, testing their friendship.
January 17, 2025 Customer experience has become a critical battleground and also a competitive advantage for THL leaders.
December 03, 2024 The sweeping impacts Project 2025 will have on the telecommunications industry.
November 07, 2024 As formal DEI programs fade, embedding inclusive practices into core business operations becomes crucial for sustainable growth.
October 30, 2024 Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.
September 10, 2024 Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
July 29, 2024 Today’s leaders must shift from simply focusing on spend analysis to advanced intelligence solutions that aggregate more data.
June 14, 2024 Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
May 15, 2024 EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market
February 07, 2024 NTT DATA is acting to radically overhaul its global go-to-market to make a $30 billion global IT services provider.
December 11, 2023 In a roundtable co-hosted by RRD, HFS brought together legal, business, and technology leaders to understand how these firms are embracing GenAI.
December 01, 2023 HFS explores GenAI progress at a UK bank supported by IBM and an existing AI baseline.
November 16, 2023 For T&H leaders, WNS TRAVOGUE’s end-to-end offerings across the value chain could help implement customer-centric strategies.
September 11, 2023 IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
September 01, 2023 Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.
August 15, 2023 Capgemini acquired Japanese firm BTC to enhance its APAC strategy.
June 28, 2023 Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.
June 14, 2023 This mid-size service provider fosters a culture of connectivity and empathy to reshape business and work.
May 15, 2023 Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
April 24, 2023 Cognizant has bought the benefits of a product-centric mindset. Now it must work to scale that benefit within.
December 15, 2022 Phil Fersht, CEO and Chief Analyst at HFS, talks to Jesus Mantas, Global Managing Partner at IBM Consulting.
December 05, 2022 But soaring growth is global.
November 30, 2022 Service providers are rapidly changing the way they talk and position their capabilities to include management and technology consulting offering a one stop for
November 30, 2022 How is the post-Kyndryl reality shaping up for IBM Consulting? HFS sums it up as focus, client depth, and ecosystems.
November 21, 2022 A disastrous UN summit would have been better.
November 11, 2022 There’s a glaring sustainability opportunity. But we need organizations to get over the commercial excuse.
November 10, 2022 Policymaking and the public will not move quickly enough to address climate change or any of the global sustainability context.
October 12, 2022 EY paves the way for splitting its audit and consulting businesses, but will it be remembered as a trailblazer or a guinea pig?
August 11, 2022 Our systems are not good enough to address sustainability. Too many firms use this as an excuse for not moving first.
July 20, 2022 We need focused collaboration. Everyone must be involved. The major ecosystem players must use their positions to lead.
June 29, 2022 Unisys leadership outlines how its structuring itself for success in 2022 and beyond.
June 22, 2022 HCL goes deep on Avaloq - first an enhanced partnership and now its acquisition of Confinale.
June 15, 2022 This month’s competitive intelligence report looks at technology, sustainability, financial services, healthcare, and other market news and announcements.
April 26, 2022 Organizations must adapt their operational strategies to become cloud native.
April 14, 2022 IBM packaged its SAP services offering to simplify enterprises' S/4HANA migration journey and meet the market demand.
March 11, 2022 To survive the next 30+ years where sustainability dominates agendas, organizations must align transition plans.
December 21, 2021 Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
December 06, 2021 Buyer data shows input-based pricing models are being replaced by output-based models for new applications development deals.
November 23, 2021 The state of sustainability across consulting, technology, and managed services.
November 09, 2021 Sustainability literacy needs to develop at all levels in organizations and on both sides of the tech and services contract.
August 24, 2021 HGS healthcare bold divestiture will allow it to focus its attention on its consumer experience (CX) and digital services.
August 23, 2021 It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.
August 12, 2021 HFS looks at Amazon's AWS and how it blends innovation with a strong partner program to continue to be a market leader.
July 13, 2021 Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.
May 21, 2021 KPMG is moving one step closer to a holistic sustainability services offering with it’s Climate Accounting Infrastructure.
April 20, 2021 Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.
March 19, 2021 Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint
March 10, 2021 Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco
January 29, 2021 In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
December 10, 2020 This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.
October 27, 2020 HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime
May 07, 2020 As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.
March 09, 2020 In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery
February 20, 2020 Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.
February 19, 2020 What you need to know about the opportunity (and risk) involved in this hot marketing services area
February 05, 2020 Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.
November 05, 2019 Google is ramping up to take on competitors in hyperscale cloud. We examine how this sleeping giant is adding weapons to its arsenal to win the cloud wars.
September 23, 2019 The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.
September 16, 2019 This POV outlines the benefits of Persistent Systems’ acquisition of Youperience in June 2019 to enhance its Salesforce services capabilities.
August 11, 2019 We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI
August 09, 2019 BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
August 06, 2019 The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
July 03, 2019 Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
April 26, 2019 Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.
April 18, 2019 You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report
March 28, 2019 AWS has continued to grow exponentially, growing to become one of the most valuable IT Services firms in the world. But is going all-in-with-AWS as risk free as
March 06, 2019 A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
June 13, 2018 Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
April 30, 2018 Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
April 12, 2018 8 suggestions to consider before engaging with a Service Provider on an IoT project
January 24, 2018 A number of the main predictions of drivers for investment in cyber security services in 2018.
January 09, 2018 Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 12, 2017 A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
September 14, 2017 Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
August 25, 2017 This Blueprint report report analyses and assesses 21 providers operating in the complex Digital Technology Strategy and Consultancy.
April 28, 2017 While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)
May 23, 2016 Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.
May 09, 2016 The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
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