While the pandemic accelerated work-from-home and crowdsourcing trends, these models have been maturing for decades. One early mover from long before lockdowns forced remote contact centers is Working Solutions, an onshore, completely “virtual” contact center BPO provider. The private company’s remote workforce includes sales, customer care, and technical experts providing multichannel customer experience (CX) services, analytics, and back-office support.
July 11, 2025 ITCMAARS is a phygital platform designed by ITC to overhaul how Indian agriculture functions.
July 11, 2025 Cognizant commits to faster customer outcomes through vibe coding, industrialized AI, and multi-agent orchestration.
June 30, 2025 HFS take on Accenture's bold announcement of Reinvention Services.
June 13, 2025 Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 09, 2025 Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.
May 28, 2025 Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.
May 19, 2025 Cloud is now the operating system for AI transformation. Enterprises must rethink strategy, sourcing, and governance.
May 12, 2025 Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
April 28, 2025 There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.
April 16, 2025 Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.
April 10, 2025 Strategic partnerships and integrated ecosystem are key to delivering value combining tech and domain expertise.
April 08, 2025 Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
April 02, 2025 HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
March 27, 2025 Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
March 13, 2025 Persona-led AI solutions that address urgent and specific needs of C-suite leaders promise to break through stalled adoption to inspire enterprise-wide AI
March 06, 2025 The POV describes IBM's quantum plans and strategies post its partnership with Yonsei University in S. Korea.
March 06, 2025 DataArt, a provider of app development, data analytics, and cloud migration, has steadily gained recognition in the IT services industry.
February 27, 2025 Combining tech capabilities and attitude to address health outcomes will yield positive results.
February 20, 2025 GBS moves from efficiency driver to trusted growth enabler.
February 10, 2025 Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.
January 30, 2025 While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.
January 29, 2025 Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.
January 23, 2025 Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.
January 23, 2025 Harmonization technology and process are key to bring agility in the financial close process.
January 21, 2025 Finance leaders must rethink financial reporting by automating reconciliations, centralizing data, and embedding compliance to enable real-time insights.
January 21, 2025 Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.
December 27, 2024 ISO 42001, the new international standard for managing artificial intelligence (AI), is rapidly gaining traction as a benchmark for ethical and responsible AI
December 19, 2024 The technology sector produces (only?) 2-3% of global emissions, including hardware and chip manufacturing.
December 12, 2024 Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024
December 03, 2024 The sweeping impacts Project 2025 will have on the telecommunications industry.
December 03, 2024 Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.
December 03, 2024 Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.
November 29, 2024 L&T Technology Services’ acquisition of Intelliswift will enable enterprises to benefit from its enhanced capabilities.
November 26, 2024 From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.
November 26, 2024 Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.
November 22, 2024 The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
November 21, 2024 Firstsource is helping clients embrace the agentic AI opportunity.
November 20, 2024 Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
November 19, 2024 Retail pharmacies must find ways not to succumb to the dog-eat-dog world of retail, rather emulate winning retailers to serve their local communities.
November 18, 2024 Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.
November 13, 2024 A roundtable discussion of Retail and CPG enterprise executives.
November 11, 2024 Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.
November 07, 2024 IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.
November 05, 2024 Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.
October 30, 2024 Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.
October 21, 2024 Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.
October 15, 2024 A leader’s success or failure hinges on relationships, and employees are deeply aware of this.
October 04, 2024 TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
October 04, 2024 Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.
October 03, 2024 Leveraging the right partner can foster synergies and enable a strategic purpose-led engagement.
September 27, 2024 By rethinking burnout, healthcare can turn this challenge into a catalyst for innovative, systemic change.
September 26, 2024 Accenture's 'Semicon 2024' highlighted the opportunity India's semiconductor ecosystem has and the challenges it must overcome.
September 25, 2024 Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
September 24, 2024 The great enterprise experiment with GenAI is over. Firms are moving away from ad-hoc tests and back to proper planning.
September 10, 2024 Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
August 26, 2024 HFS Research's overview of the OneEcosystem Governance process.
August 09, 2024 Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.
August 08, 2024 Service providers should leverage infrastructure to offer better patient experiences and operational efficiencies.
August 01, 2024 a21.ai is using SLMs to create lower cost GenAI solutions to deliver quick ROIs.
July 23, 2024 How new-gen leaders in GBS are pulling away from the pack.
July 23, 2024 We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.
July 22, 2024 Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.
July 19, 2024 New tech firms are applying AI and GenAI to rip up the way services get done.
June 20, 2024 Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.
June 18, 2024 This report talks about the procurement orchestration and the role of ORO labs platform.
June 14, 2024 Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.
June 14, 2024 Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
June 03, 2024 The customer experience function is not reaping the benefits of GenAI.
May 31, 2024 Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek
April 29, 2024 Explore the AWM industry's top GenAI case studies and use cases.
April 17, 2024 Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.
April 09, 2024 When operationalizing GenAI, beware of the hype and stay focused on the fundamentals
April 04, 2024 When enterprise leaders face the kind of paradigm shift GenAI represents, they need suppliers that have tested the waters.
April 01, 2024 2023 acquisitions provide valuable insight into the technology and consulting sectors' current priorities and future directions.
March 22, 2024 As the demand for semiconductors increase, geopolitics will play a crucial role in shaping the semiconductor supply chain.
March 04, 2024 IT firms mandate a return to office, but trust may help win the war for talent.
February 27, 2024 The latest GenAI breakthroughs from Google and OpenAI free enterprises to use data for decision making on a whole new scale.
February 26, 2024 Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.
February 23, 2024 KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.
February 21, 2024 If you want a piece of the AI action, get some help to overcome the fears paralyzing C-suite decision making.
February 15, 2024 Angst with hyperscaler contracts is high; addressing vendor lock-in issues and making data transition exits seamless will help.
February 06, 2024 Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.
February 06, 2024 500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.
February 01, 2024 Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.
January 31, 2024 Mphasis and WorkFusion have inked a unique partnership that can bring AI benefits to BFSI enterprises.
January 11, 2024 The collaboration integrates supply chain planning, data, procurement, and order fulfillment with logistics management capabilities.
December 21, 2023 Using natural language queries in cloud applications will improve productivity and reduce response time for solving issues.
December 20, 2023 Our interview with Felix Langenbach, CFO of LVMH Japan, explains the significance of customer experience in the luxury goods industry.
December 19, 2023 F&A will experience a significant impact from GenAI in the next few years, and the finance function will gradually adapt to it.
December 15, 2023 Technology and business leaders must recognize quantum computing's key role in planning for future compute needs.
December 14, 2023 Our cohort of experts suggests that GenAI may finally fix a productivity paradox.
December 11, 2023 In a roundtable co-hosted by RRD, HFS brought together legal, business, and technology leaders to understand how these firms are embracing GenAI.
December 04, 2023 Virtusa’s WisMO 2.0 promises to be a comprehensive command center solution to help enterprises combat supply chain challenges.
November 27, 2023 To achieve sustainability goals, organizations must operationalize roadmaps and move the conversation away from boardrooms.
November 14, 2023 HFS attends the Infosys Americas Confluence event and offers a spotlight on the opportunities and challenges facing Infosys.
November 07, 2023 Diversity and a framework combining connectivity, content, collaboration, and commerce deliver for Cognizant's CMT clients.
November 03, 2023 With its strategic acquisition, Amdocs aims to become a dominant force in this booming industry.
October 25, 2023 UST’s acquisition of MobileComm will boost its attractiveness to technology buyers in cloud and wireless telecommunications firms.
October 17, 2023 Low-code brings visual software development, allows co-creation and speed to market, and speeds software delivery by up to 85%.
October 16, 2023 Why do we still use software development methodologies that waste time delivering impact? New tools can deliver real outcomes.
October 12, 2023 The metaverse may still be stuck in the starting blocks, but post-hype may be the right time to revisit your strategy.
October 05, 2023 A berry brand recognized it must embrace digital transformation to maintain its top spot in the market.
September 29, 2023 WNS aims to solve finance leaders' data analysis struggle with its Financial Intelligence-in-a-Box suite.
September 20, 2023 HFS surveyed 500 business and IT leaders to share how they overcame challenges and delivered outcomes while modernizing their data.
September 18, 2023 If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.
September 06, 2023 HFS connected with Tech Mahindra and its client GEODIS to learn why enterprises should consider it for process intelligence.
September 05, 2023 GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
August 30, 2023 When it comes to large language models, leaders should avoid hitching their wagons to any one approach.
August 18, 2023 Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.
August 11, 2023 Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.
August 09, 2023 Genpact is taking a data-driven approach enabling CFOs to balance growth and profitability.
August 09, 2023 When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.
August 07, 2023 Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.
July 07, 2023 SHL is on a quest to tackle technical debt with its TalentCentral platform by partnering with Virtusa for a managed services engagement.
June 29, 2023 Outsource RevOps to providers that understand the nuances of the platform economy if you want to maximize your chances of success.
June 29, 2023 Aarca Research is an example of an innovative and proprietary preventive healthcare technology solution.
June 22, 2023 Digital capabilities to address health outcomes through experience and engagement delivers real value to health consumers.
June 14, 2023 This mid-size service provider fosters a culture of connectivity and empathy to reshape business and work.
June 09, 2023 Tech Mahindra has launched a new F&A solution called AceFin, designed to address the multiple priorities of CFOs.
June 01, 2023 Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.
May 15, 2023 Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
May 05, 2023 Platform businesses have become an irresistible customer segment for IT and business process services (BPS) providers.
April 14, 2023 Adopt an autonomous mindset and move from effort to purpose.
April 12, 2023 Enterprises wishing to thrive in the market must have an open mind and be willing to collaborate and co-create.
April 06, 2023 Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.
April 04, 2023 Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.
March 27, 2023 To deliver speed-to-value when deploying Intelligent Document Processing, AYR is offering a refreshing 2-2-4 approach.
March 24, 2023 Over 70% of CPG firms are building a DTC business model to increase sales, drive customer loyalty, and increase profitability.
March 17, 2023 Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.
March 17, 2023 How Xerox is leveraging Workato to realize its ambition to create autonomous processes.
March 17, 2023 Build, buy, and compose is becoming the innovation mantra for BFS firms. Virtusa's OIP helps banks safely include fintechs.
March 16, 2023 Fujitsu is setting up a Web3 platform that can crack one of the toughest challenges of HFS’ new-value generating OneEcosystem™.
March 10, 2023 Acquisitions bring platform capabilities as well as two new insurtechs to Tech Mahindra’s insurance practice
March 07, 2023 Accenture puts $100m where its metaverse mouth is, taking strategic investments in a range of metaverse-enabling tech vendors.
February 09, 2023 Syniti drives business outcomes through data quality solutions.
February 08, 2023 ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.
January 19, 2023 Content-centric integrated technology can simplify information flows and unleash the potential of OneOffice™.
January 11, 2023 Strategic outsourcing leveraging core competencies addresses critical challenges, ensures both Atos and Siemens Healthineers win.
January 11, 2023 Metaverse enthusiasts must go beyond vanity projects to avoid indefinite postponement by recession-wary CFOs.
January 10, 2023 Finance leaders need to make a cultural shift and the HFS DRT highlights some of the key changes required to become data-driven.
January 06, 2023 Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.
December 14, 2022 This market scan of 42 Intelligent Document Processing vendors identifies which covers which industries, functions, and use cases.
December 12, 2022 Healthcare providers must put “prevention” at the centre of their ransomware defense strategy.
December 08, 2022 The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.
November 30, 2022 Service providers are rapidly changing the way they talk and position their capabilities to include management and technology consulting offering a one stop for
November 29, 2022 DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.
November 29, 2022 Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.
November 28, 2022 On October 10, 2022, World Mental Health Day, the Indian government launched the T-MANAS initiative.
November 28, 2022 IBM Consulting global analyst event underscores the importance of AWS and Red Hat on its growth opportunities.
November 15, 2022 How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?
November 11, 2022 There’s a glaring sustainability opportunity. But we need organizations to get over the commercial excuse.
November 03, 2022 Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.
October 27, 2022 Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.
October 27, 2022 FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.
October 26, 2022 Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.
October 24, 2022 HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
October 18, 2022 Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.
October 17, 2022 Accenture’s M&A machine goes deep in Latin America. Read more about its latest here.
October 13, 2022 Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.
October 11, 2022 How we got in such a process mess that we no longer know how work gets done in our organizations.
September 22, 2022 IBM Consulting acquires Dialexa to enhance digital design services.
September 20, 2022 In conjunction with KPMG, HFS looks at the drivers of low code in Europe and how daring leaders can succeed.
September 14, 2022 Lessons learned that could help make your transformation faster and more effective.
September 02, 2022 UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.
September 02, 2022 MuleSoft RPA is now integrated and available as part of the wider Salesforce platform.
September 01, 2022 Metaverse mania is leading service providers to re-label established capabilities in the name of the latest fashion.
August 31, 2022 UiPath’s acquisition of Re:infer broadens immediate access to communications mining and automation for customer teams.
August 29, 2022 Low code is changing how companies are planning to develop, modernize, and transform. But be wary of false steps.
August 25, 2022 This report discusses the business case of the CFO office of a leading global beverage company.
August 19, 2022 We discuss NICE’s latest offering and how NICE believes enterprises must take a data-driven approach to their processes.
August 10, 2022 The future of global business services is data-driven.
August 10, 2022 Operationalizing cloud native transformation must become a boardroom priority. We explain why.
August 03, 2022 To help envision and articulate the outcomes for cloud native transformation, we have identified six vectors.
July 28, 2022 Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.
July 22, 2022 A look at EY's angle on the managed services market opportunity.
July 21, 2022 CIOs must build collaborative ecosystems to tackle today’s complexity, according to Tui Airline CIO Isabelle Droll.
July 20, 2022 We need focused collaboration. Everyone must be involved. The major ecosystem players must use their positions to lead.
July 15, 2022 PwC outlines its SAP services differentiator and approaches for a successful S/4HANA migration.
July 07, 2022 Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.
July 06, 2022 Wipro’s Rizing acquisition complements its SAP services offering while cementing Wipro’s competitive position in the SAP market.
June 29, 2022 Unisys leadership outlines how its structuring itself for success in 2022 and beyond.
June 29, 2022 EY’s holistic approach to the future of retail.
June 22, 2022 HCL goes deep on Avaloq - first an enhanced partnership and now its acquisition of Confinale.
June 15, 2022 Financial services firms must collaborate throughout their ecosystems to fix the global sustainability context.
June 14, 2022 What it will take to make Web3 real, what could derail it, and what is the near-term impact on your business?
June 10, 2022 Enterprises find themselves with a dilemma: invest in upskilling and training existing talent or roll the dice with the open market.
June 09, 2022 Tech Mahindra is organizing its blockchain competency to encompass metaverse, Web3, and NFTs, as well as blockchain solutions.
May 10, 2022 What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.
May 05, 2022 Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.
May 03, 2022 Learn the choices of OneOffice enterprise leaders vs. those made by tactical laggards. Part 4—productivity/collaboration SaaS.
April 29, 2022 How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.
April 26, 2022 Workflow and decision-automation platform Camunda is updating with the intent to become your enterprise-wide process orchestrator.
April 26, 2022 Organizations must adapt their operational strategies to become cloud native.
April 25, 2022 As part SaaS XXV, we identified choices made by OneOffice enterprise leaders. The focus this time is on software development.
April 25, 2022 UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
April 11, 2022 In this first in a series on the SaaS choices of OneOffice leaders, we focus on cloud partners.
April 11, 2022 HFS' research agenda for IT services is all about operationalizing the OneOffice.
April 05, 2022 We connected with Celonis and IBM to understand their flagship partnership and how they help clients transform business execution.
March 24, 2022 Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
March 16, 2022 We cover four imperatives that the future finance leaders should consider to stay relevant.
March 14, 2022 EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.
March 11, 2022 A monthly rollup of merger and acquisition activity.
March 11, 2022 There is no topic more important than talent - how to attract it, cultivate it, and keep it.
March 11, 2022 Skan believes their approach to collecting data sets them apart from their peers.
February 28, 2022 Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
January 28, 2022 SaaS vendors must be able to show how customers can deploy integrate data with SaaS at scale to meet business and customer needs.
January 28, 2022 Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.
January 12, 2022 SME’s can consider mid-tier and niche services providers for their ERP migration; We discussed briefly on this.
December 21, 2021 Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
December 17, 2021 Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
December 14, 2021 IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.
December 14, 2021 Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?
December 08, 2021 HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.
December 07, 2021 HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
December 06, 2021 Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
December 06, 2021 Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.
November 18, 2021 HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.
November 11, 2021 The highlight describes the rationale for Cognizant's acquisition of TQS
November 09, 2021 WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
November 04, 2021 Digital-first and human-centered design is the foundation of differentiated CX
November 01, 2021 We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
October 29, 2021 As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.
October 29, 2021 Healthcare delivery models are going through a renaissance, reversing their current delivery paradigm and outsourcing more.
October 12, 2021 Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.
September 29, 2021 BFS enterprises need to add “ecosystem orchestrator” to their shortlist of key capabilities for IT and business services partners.
September 16, 2021 How XpertRule's clients are improving CX and EX in tandem.
August 24, 2021 The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.
August 24, 2021 How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
August 23, 2021 Helping retailers accelerate their digitalization amid disruption.
August 23, 2021 The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.
August 19, 2021 How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
August 12, 2021 We outline the Diversity discussion of HFS Chief Marketing Officer Nischala Murthy Kaushik at the HFS Digital Symposium.
August 12, 2021 HFS looks at Amazon's AWS and how it blends innovation with a strong partner program to continue to be a market leader.
August 11, 2021 Panel discussion to discuss some of the key future aspects of the outsourcing industry.
July 21, 2021 TCS plans to launch manufacturing and process plant operations solution in September 2021 on a joint GTM with Microsoft.
July 15, 2021 Health services company Cigna is setting the pace for automation use at a strategic scale.
July 14, 2021 Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
July 13, 2021 Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.
July 02, 2021 Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.
June 28, 2021 One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.
June 24, 2021 Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.
June 22, 2021 HGS is doubling up on "win-win" with its cognitive cloud contact center.
June 22, 2021 Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.
June 18, 2021 This point of view explores the impact of 5G on the industrial sector along with leading use cases.
June 18, 2021 Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
June 16, 2021 Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.
June 16, 2021 Digital initiatives will drive positive impact on financial KPIs for supply chain, operations and procurement organizations.
June 09, 2021 Mars-mission business process automation firm lands $100m to go further.
June 02, 2021 As IoT-based projects in enterprises have begun expediting projects from the pilot phase to achieve their digital transformation goals, HFS believes now is the
June 01, 2021 Our mapping study will provide definition, understanding, and recommendations, for the sustainability services ecosystem
May 28, 2021 Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.
May 21, 2021 We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile
May 21, 2021 KPMG is moving one step closer to a holistic sustainability services offering with it’s Climate Accounting Infrastructure.
May 21, 2021 A review of Optum's new managed services offering exclusively for the healthcare industry.
May 17, 2021 Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.
May 14, 2021 Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last
April 29, 2021 Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
April 19, 2021 IT leaders can side-step costly challenges in cloud adoption if they maintain a OneOffice Mindset within a structured, innovation-focused journey to cloud - and
April 07, 2021 Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a
April 01, 2021 HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups
March 30, 2021 Nest is a platform for Atos to become a global force in L&P BPO
March 26, 2021 The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
March 19, 2021 WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.
March 18, 2021 A monthly rollup of merger and acquisition activity
March 16, 2021 Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI
March 10, 2021 Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco
February 22, 2021 IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner
February 22, 2021 We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.
February 16, 2021 HCL recently launched the 1PLMCloud solution to help manufacturing firms transform their computer-aided design (CAD) and product lifecycle management (PLM) into
January 27, 2021 The low down on process debt, digital natives, and automation in the cloud!
January 26, 2021 Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
January 19, 2021 In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements
January 12, 2021 HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are
December 09, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
November 24, 2020 We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.
November 17, 2020 Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
November 17, 2020 Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.
November 16, 2020 Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.
November 13, 2020 Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
November 05, 2020 Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM
November 04, 2020 Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
October 12, 2020 The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
October 09, 2020 KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)
October 07, 2020 Concentrix aims to endure as a WAH leader
October 07, 2020 HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions
September 25, 2020 In Another Monday, Hyland has found the opportunity to break out from the content management mold.
September 16, 2020 HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event
August 21, 2020 This highlight discusses about Bosch GuardMe, a lone worker protection solution.
August 03, 2020 Persistent Systems and IBM forge a closer partnership to help enterprise clients meet their cloud ambitions.
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
July 30, 2020 With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver new
July 30, 2020 Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
July 13, 2020 This report explains how Infosys is enabling BCP planning for its manufacturing clients.
July 10, 2020 Atos recently announced intentions to acquire Paladion - helping the firm move into the competitive detection and response market.
July 07, 2020 Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
July 02, 2020 This report explores how Capgemini is leveraging emerging technologies for client business transformation
July 01, 2020 This report explores Capgemini's focus on APAC region
June 26, 2020 In this report, we examine how configuration errors are at the root of many of the major cyber breaches.
June 25, 2020 In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
June 24, 2020 In this report, we dive into how the recent partnership between HCL and Google is set to shake up ecommerce.
June 17, 2020 The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a
June 16, 2020 Current economic uncertainty has created an opportunity for enterprises to partner with leading service providers with more flexible pricing models.
June 15, 2020 With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that
June 10, 2020 Trust is the key ingredient for a successful partnership with a service provider when looking to move blockchain projects beyond the POC stage.
June 05, 2020 This report explores how PLM Systems augments Accenture's Industry 4.0 capabilities
June 05, 2020 After a 29% revenue increase in 2019, SD Worx has continued its growth and innovation strategy in 2020 to leverage a full suite of cloud, outsourcing, and data
June 02, 2020 How five companies are using digital associates to create better experiences for stakeholders
June 01, 2020 This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.
May 27, 2020 Cognizant continues to make significant investments in 2020 – with a bold move to gain stronger talent base
May 27, 2020 In this report, we examine how CSS Corp managed to move 100% of its workforce to work-from-home at the onset of the Covid-19 pandemic
May 27, 2020 Find out how Luxoft and DXC have managed to support their clients change their working patterns in response to the conditions that the Covid-19 pandemic has
May 22, 2020 Recent HFS Research anticipates a spike in cloud investments as enterprises try to handle accessibility challenges with core systems.This article focuses on
May 15, 2020 In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.
May 14, 2020 The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.
May 07, 2020 As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.
May 07, 2020 Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges
May 01, 2020 Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 30, 2020 Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 29, 2020 Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
April 27, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 27, 2020 COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 22, 2020 Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
April 17, 2020 The automotive industry is one of the most competitive markets, this report examines how forming collaborative partnerships are helping some firm's emerge as
April 17, 2020 For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.
April 14, 2020 IBM/Cisco and TCS are leading the way with free access to their remote access platforms to assist schools with remote learning as families are stuck at home due
April 09, 2020 The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business
April 06, 2020 Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for
April 02, 2020 Cognizant brings in more brains and brawn with the recent acquisition of Contino.
March 31, 2020 In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the
March 30, 2020 With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many
March 27, 2020 As we all adjust to the new abnormal, this is the time for the digital workforce to shine.
March 23, 2020 In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.
March 23, 2020 Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams
March 18, 2020 In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
March 11, 2020 We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.
March 06, 2020 Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.
March 06, 2020 Smart executives are already building out their ecosystem of sustainability experts and partners in preparation for COP26.
March 06, 2020 Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood
February 28, 2020 In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.
February 25, 2020 In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
February 24, 2020 The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
February 20, 2020 Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side
February 05, 2020 Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.
January 20, 2020 HFS, with support from Capgemini, explores the power of the digitally augmented workforce
January 13, 2020 Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
January 10, 2020 HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
January 08, 2020 At a recent analyst event, we discovered how Unisys' strategy is paying off and helping the firm move back to stable growth.
November 21, 2019 Sourcing talent is getting harder for enterprises and service providers alike. We examine how Wipro Topcoder clients are benefiting from it's unique
November 11, 2019 Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.
November 03, 2019 At a recent event, HCL brought two major clients in to talk us through their digital journey.
November 01, 2019 This report examines the new capabilities and potential Hexaware's acquisition of Mobiquity and what this means for current and future clients.
October 18, 2019 Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
October 02, 2019 Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.
October 01, 2019 A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
October 01, 2019 In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.
September 30, 2019 HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech
September 24, 2019 Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
September 24, 2019 Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
September 17, 2019 Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the
August 19, 2019 Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.
August 16, 2019 As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for
August 09, 2019 BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
August 09, 2019 Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.
August 06, 2019 The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
July 18, 2019 The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
July 18, 2019 With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical
July 16, 2019 Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.
July 05, 2019 Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.
June 28, 2019 HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with
June 24, 2019 Genpact is evolving its digital offerings - this report examines how the firm's current BPO clients can leverage the firms growing offerings.
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
May 16, 2019 Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are
May 15, 2019 Biometric security solutions are evolving, and in many cases, they are becoming commonplace—security executives must examine the growing market for solutions
May 15, 2019 Improve worker safety, eliminate compensation payouts, and slash insurance costs through a combination IoT & Blockchain.
May 14, 2019 This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
May 01, 2019 Very few enterprises are actively taking steps to address their talent shortages. Capture the value on offer in academia by taking a proactive step.
May 01, 2019 WNS and its clients describe “co-creating” on the path to transformation.
April 26, 2019 The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the
April 25, 2019 Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to
April 18, 2019 The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.
April 18, 2019 This report examines the future of Mexico as a major sourcing destination.
April 09, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 01, 2019 Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.
March 29, 2019 How to make the most of your innovation center visit.
March 06, 2019 A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
February 28, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
February 20, 2019 Earlier this month, Kofax closed its acquisition of Nuance Document Imaging (NDI) at a price tag of $400 million. It also entered a definitive agreement to Top
February 15, 2019 An enterprise-focused analysis of DXC Technology that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
February 08, 2019 HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy
February 05, 2019 With no-deal Brexit increasing in likelihood, we examine the potential data crisis that a lack of GDPR compliance could bring
January 23, 2019 With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
December 10, 2018 Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
October 22, 2018 We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
October 11, 2018 The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
September 27, 2018 Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
September 04, 2018 Cognitive assistants have become a crucial element of the digital business operations ecosystem.
August 31, 2018 As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.
July 18, 2018 The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for
June 28, 2018 The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation
June 27, 2018 This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
June 20, 2018 Capturing the dulcet voice of the buyer to help the ServiceNow ecosystem drive better results
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
June 13, 2018 Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
June 13, 2018 Voice of the Customer: Automotive Engineering Services
April 26, 2018 …or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
March 28, 2018 A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.
March 28, 2018 This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
March 07, 2018 As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
March 01, 2018 The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of the game. This PoV focuses on the top 5.
February 19, 2018 How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.
February 09, 2018 This report outlines client buying behavior and preferences in the aerospace engineering services market.
February 01, 2018 How building a digital foundation is essential to the success of the modern insurance company.
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 24, 2018 A number of the main predictions of drivers for investment in cyber security services in 2018.
January 23, 2018 A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
January 09, 2018 Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements
January 02, 2018 This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 12, 2017 A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
November 28, 2017 As buyers remain confused about AI, narratives need to leverage clearer segmentations
November 20, 2017 Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 16, 2017 "Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
November 16, 2017 Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.
November 14, 2017 This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.
November 09, 2017 HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
November 08, 2017 This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.
November 03, 2017 Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
October 31, 2017 Recreating the employee experience to enable change and growth.
October 27, 2017 This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.
October 27, 2017 A unique business process management provider can raise the bar when it comes to Digital Operations
October 06, 2017 This report dives into the trends impacting the digital consulting market uncovered during the Digital Technology Strategy and Consulting Blueprint.
September 29, 2017 A buyer focused view of services capabilities of Genpact
September 26, 2017 A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.
September 26, 2017 This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
September 13, 2017 An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.
September 05, 2017 A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
August 30, 2017 Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers
August 28, 2017 This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
August 18, 2017 The Energy Operations Blueprint covers IT, BPO and Engineering Services in the oil and gas industry, trends, market activity and 13 service providers.
July 21, 2017 While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.
April 28, 2017 While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)
March 09, 2017 An analysis of how Design Thinking principles and methods are being integrated into Operations and Outsourcing.
June 14, 2016 NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
May 23, 2016 Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.
May 09, 2016 The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
April 01, 2016 The pool of Salesforce services partners is a little smaller after IBM acquires pure-play Bluewolf. We examine the logic for the deal and what it needs to
January 21, 2016 Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
December 23, 2015 In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing
December 16, 2015 Boomerang moves into Accenture Consulting because of its strong connections and depth in the Life Sciences industry.
December 11, 2015 In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
December 07, 2015 Dell’s pending acquisition of RSA (via EMC) and the IPO of SecureWorks could position it as a market leader in both security and digital trust.
November 25, 2015 HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.
November 16, 2015 Services buyers are making progress toward modernizing their utilities operations and collaborating with service providers to make the shift.
October 14, 2015 An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how
September 17, 2015 Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of
September 09, 2015 Dreamforce '15 promises to be a bigger extravaganza than ever before, so HfS has decided to focus our time there researching 4 key trends that are important to
September 04, 2015 Research for our forthcoming Salesforce Services Blueprint has identified what service providers need to do in order to meet new emerging customer demands.
August 27, 2015 Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,
August 14, 2015 A conversation with Jennifer Barry McGrath, Global Industry and Influencer Engagement for Concentrix, on the value of vertical expertise and ecosystems to in
August 12, 2015 Dan McCue, SVP of F&A BPO, Sutherland Global Services, shares his thoughts on what it takes to be nimble, agile, and a true partner that enables enterprise in
July 17, 2015 A conversation with Jesus Mantas, General Manager of IBM Global Process Services, recorded at our As-a-Service Working Summit, on the impact of personalization
June 29, 2015 HfS Research shows that 67% of healthcare & pharma executives will use "business cloud" if the solution that gives them speed to value. A number of service are
June 29, 2015 BPO and IT managed security providers (MSPs) must offer security solutions that enable enterprise and brand outcomes, directly reinforcing and improving the and
June 19, 2015 The journey into the As-a-Service Economy is a risky one with many bumps to be hit on the road ahead. Organizations not only run the risk of being disrupted
June 12, 2015 The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.
June 08, 2015 KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth
May 06, 2015 HfS believes Design Thinking will become an integral capability for service providers in the As-a-Service Economy who are looking to make fundamental changes to
April 24, 2015 Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage in
April 23, 2015 HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.
April 20, 2015 For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding
March 30, 2015 No one single software can run all operations so a commitment by Ultimate Software and NetSuite to maintain all existing and future integrations including at no
March 20, 2015 Digital appears to be a significant opportunity in Asia-Pacific but surprisingly it is not on the radar screens of many regional service providers.
March 09, 2015 Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
February 24, 2015 EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance
March 05, 2014 The worker and what motivates her has not been adequately acknowledged nor addressed in much of the modern workplace. HfS employee experience research offers to
December 31, 2013 To help bust on-going economic and workplace malaise, HfS conducted survey research of nearly 5,000 people working worldwide to help businesses understand what
August 10, 2012 By working with Centro, a mid-size ad agency was able to master digital media operations and offer comprehensive solutions to their clients, gaining >50% and -
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