Clear Software wants to help any enterprise that’s invested in a system of record to better leverage their investments through improving and automating how employees use these systems. Founded in 2012 by former Accenture and Deloitte ERP consultants, Clear Software was established in response to enterprise outcry about the sheer complexity and manual work required to execute ERP-enabled business processes such as order to cash (O2C) or procure to pay (P2P) functions like order entry or raising purchases orders. Clear’s approach is to create intuitive user interfaces for executing business processes and then enabling process execution through data integration and automation.
July 25, 2025 Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
June 30, 2025 Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.
June 30, 2025 In the current period of macroeconomic and policy unpredictability, enterprises should move beyond tactical cost savings.
June 30, 2025 With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
June 25, 2025 Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
June 17, 2025 The HFS 2025 voice of the SI partners survey reveals which tech vendors enable their ecosystem to truly drive enterprise value.
June 16, 2025 AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 12, 2025 HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.
June 10, 2025 Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
June 03, 2025 Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
May 30, 2025 This PoV explores how enterprise R&D must adapt for the SDVs era, digital innovation, and new mobility business models.
May 28, 2025 With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.
May 20, 2025 Before regulation hampers AI’s positive potential due to a lack of corporate responsibility...
May 14, 2025 AI is the new attack surface—secure it with layered defenses, governance controls, and enterprise-wide accountability.
May 12, 2025 Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
May 12, 2025 Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.
May 02, 2025 Global services must shift from scale to outcomes—rewiring models, mindsets, and metrics for purpose-led value.
April 28, 2025 AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025 Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 17, 2025 As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.
April 10, 2025 Use our frameworks to decide on suitable use cases for agentic AI, and to map your route to widespread adoption.
April 08, 2025 Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
April 08, 2025 BFS firms are stuck in AI productivity. Our roundtable, in collaboration with Infosys, reveals how to unlock AI-first growth.
April 03, 2025 Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.
April 03, 2025 Trade wars and protectionism are accelerating the shift from offshore talent to Services-as-Software (SaS), redefining enterprise service delivery.
March 28, 2025 The energy and utilities industry needs new clarity from its CIOs.
March 27, 2025 Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
March 26, 2025 NVIDIA’s GTC25 laid foundations for compute power to trigger a new wave of digital reshoring. It’s time to reshore intelligence.
March 25, 2025 HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.
March 24, 2025 AI is transitioning from an experimental capability to a standardized commercial functionality within technology stacks.
March 19, 2025 ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.
March 06, 2025 The POV describes IBM's quantum plans and strategies post its partnership with Yonsei University in S. Korea.
March 06, 2025 DataArt, a provider of app development, data analytics, and cloud migration, has steadily gained recognition in the IT services industry.
March 03, 2025 Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.
March 03, 2025 Artificial intelligence is reshaping product development by improving cost, quality, and sustainability.
February 27, 2025 Enterprises must maximize GCC potential by shifting from an 'us vs. them' mindset to collaboration and co-innovation with service providers.
February 07, 2025 The AI blitz is forcing software vendors and service providers to cannibalize revenues, testing their friendship.
February 04, 2025 DeepSeek upends Silicon Valley's dominance. What does it mean for enterprises and the future development of AI models?
January 29, 2025 Off the cuff analyst observations on market trends captured during an internal HFS discussion.
January 29, 2025 Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.
December 12, 2024 Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024
December 11, 2024 Manufacturers need a tailored, multi-layered cybersecurity approach in OT, securing against APTs and evolving cyber threats.
December 04, 2024 Hell hath no fury like departments of half-checked-out corporate bureaucrats colluding to strangle all projects from getting done.
December 03, 2024 The sweeping impacts Project 2025 will have on the telecommunications industry.
December 02, 2024 Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.
November 21, 2024 Firstsource is helping clients embrace the agentic AI opportunity.
November 20, 2024 Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
November 12, 2024 HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.
November 11, 2024 GenAI transformation isn’t only enhancing marketing—it’s redefining it.
November 07, 2024 IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.
October 29, 2024 The release of imbedded AI capabilities by software providers provides a potentially better path to deploy GenAI capabilities.
October 23, 2024 HFS attended Amdocs analyst event to learn how it is leveraging its solutions to address opportunities in new markets.
October 21, 2024 IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.
September 27, 2024 At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
September 25, 2024 Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
September 12, 2024 GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
August 28, 2024 Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
August 19, 2024 A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.
August 09, 2024 Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.
June 24, 2024 GenAI can elevate software development, but organizations must consider governance, security, and talent before starting the journey.
June 14, 2024 Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
June 06, 2024 For this major project, the U.S. Automotive Association brought in Capgemini, its longtime technology partner.
June 03, 2024 HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.
May 15, 2024 EY and Dell Technologies (Dell) are carving a new path by offering CIOs their Edge Lab initiative to address the growing need to optimize workloads across cloud
April 17, 2024 Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.
March 20, 2024 All the factors for market adoption are converging; it’s time for enterprises to include managed services in their delivery mix.
February 09, 2024 Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.
February 06, 2024 Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.
January 31, 2024 IBM’s Q4 results reveal progress across all segments, built on a commitment to innovation and meeting customers’ needs.
January 09, 2024 BlackLine is focused on closing the data gap to establish the right foundation for GenAI.
December 12, 2023 This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
December 05, 2023 Ascendion CEO Karthik Krishnamurthy shares the hard lessons that can help us all unlock value with GenAI.
October 12, 2023 The metaverse may still be stuck in the starting blocks, but post-hype may be the right time to revisit your strategy.
October 12, 2023 In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.
September 19, 2023 HCLTech hosted its first BFSI analyst event. Here are HFS' top takeaways for enterprises in the year of the digital dichotomy.
September 11, 2023 HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.
September 05, 2023 GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
August 25, 2023 Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
August 15, 2023 GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
August 14, 2023 HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.
August 07, 2023 Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.
July 19, 2023 HFS’ latest IT services investment data for banks is in! Check out what makes the cut and why.
July 18, 2023 Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?
June 06, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, healthcare, insurance and more.
June 01, 2023 Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.
May 15, 2023 Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
May 12, 2023 Enterprises need to take advantage of available technology, operating model, or service delivery levers to drive transformation.
May 09, 2023 Large organizational transformations demand reliable partnerships between an enterprise's technology, and services providers.
April 24, 2023 This report dives into how employee experience is defining the digital workplace.
April 19, 2023 Kalyan Kumar shares his view on what changed recently and leaders' expectations during the challenging macroeconomic situation.
January 04, 2023 Organizations need visibility into software systems as much as they need it into their supply chains.
January 03, 2023 Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.
December 02, 2022 New AI regulations in the US and Europe mean HR leaders need to understand how they deploy AI - and quickly.
November 29, 2022 DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.
November 29, 2022 Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.
November 28, 2022 IBM Consulting global analyst event underscores the importance of AWS and Red Hat on its growth opportunities.
November 01, 2022 Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?
October 26, 2022 Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.
October 20, 2022 SaaS brings speed, better UX, scale, and choice. However, less than 40% of Global 2000 get the value they expect. What gives?
October 13, 2022 Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.
September 27, 2022 HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.
September 06, 2022 HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.
August 25, 2022 This report discusses the business case of the CFO office of a leading global beverage company.
August 17, 2022 Intercompany transactions have accelerated recently for several reasons. In early 2022, BlackLine acquired FourQ.
August 16, 2022 AntWorks’ cognitive machine learning (ML) IDP solution, CMR+ is now available on the Pega Marketplace. Here we analyze the impact.
August 10, 2022 Operationalizing cloud native transformation must become a boardroom priority. We explain why.
July 22, 2022 A look at EY's angle on the managed services market opportunity.
July 11, 2022 Regulations and legacy weigh heavily on innovation at big banks. Here's how to level the innovation playing field.
July 07, 2022 Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.
July 05, 2022 Seventh and final part of our series - 'Saas choices of OneOffice leaders' - covering cloud database and data management.
June 28, 2022 In this sixth in a series of seven on the SaaS choices of OneOffice leaders, we focus on process intelligence.
June 23, 2022 Unit4 outlines its intent to deliver the OneOffice to midsize enterprises.
June 15, 2022 Financial services firms must collaborate throughout their ecosystems to fix the global sustainability context.
June 13, 2022 Managed services are becoming more sophisticated and commercial models must follow suit.
May 25, 2022 SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.
May 10, 2022 What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.
May 03, 2022 Learn the choices of OneOffice enterprise leaders vs. those made by tactical laggards. Part 4—productivity/collaboration SaaS.
April 29, 2022 Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.
April 26, 2022 Workflow and decision-automation platform Camunda is updating with the intent to become your enterprise-wide process orchestrator.
April 25, 2022 As part SaaS XXV, we identified choices made by OneOffice enterprise leaders. The focus this time is on software development.
April 19, 2022 Which business operations SaaS are OneOffice leaders more likely to be getting value from?
April 15, 2022 You must focus on how SaaS can change your business, rather than focus on the technical functionality of the SaaS solution.
April 14, 2022 Enterprises must work with service providers to receive long-term business value from their SaaS investments.
April 14, 2022 IBM packaged its SAP services offering to simplify enterprises' S/4HANA migration journey and meet the market demand.
April 11, 2022 In this first in a series on the SaaS choices of OneOffice leaders, we focus on cloud partners.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
March 16, 2022 We cover four imperatives that the future finance leaders should consider to stay relevant.
February 15, 2022 Six enablers you should demand as you select the software to build out your OneEcosystem
February 01, 2022 In HFS’s 2H, 2021 Pulse survey of Global 2000 enterprises, it is clear software is crucial to delivering enterprise innovation.
January 18, 2022 A monthly rollup of merger and acquisition activity.
December 21, 2021 Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
December 17, 2021 We examine how HCL MVision framework enables transformation for its manufacturing clients.
December 14, 2021 Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?
December 07, 2021 It’s been a hot year for the HFS OneOffice™ Hot Vendors. The market has been readily validating our picks.
December 02, 2021 The market for RPA requirements is shifting toward ISV ecosystems
November 18, 2021 HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.
November 10, 2021 The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large and complex enterprises ERP system.
November 09, 2021 Sustainability literacy needs to develop at all levels in organizations and on both sides of the tech and services contract.
November 03, 2021 Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.
November 02, 2021 Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.
October 08, 2021 Enterprise leaders need to keep their automation providers focused on what they do best.
September 10, 2021 Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
September 08, 2021 AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
August 30, 2021 BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
August 19, 2021 How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
August 12, 2021 Read the key findings of the Native Automation panel at HFS Symposium 2021.
August 05, 2021 Salesforce adds to its enterprise portfolio with an RPA provider of its own.
July 19, 2021 IBM acquires private firm BoxBoat to boost Kubernetes and Application Containerization services.
July 06, 2021 Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.
June 03, 2021 Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.
June 02, 2021 Become an ecosystem leader by conquering your data, road-mapping toward sustainability goals, and pulling others along.
May 28, 2021 Redwood Software, an IT and business automation provider, has announced a $380million strategic investment from private equity fund Turn/River Capital to drive
May 17, 2021 Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.
April 20, 2021 Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.
March 26, 2021 The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
March 16, 2021 Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI
February 25, 2021 Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond "fix-and-survive" to compete in the economy
February 17, 2021 With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
January 26, 2021 Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
December 09, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
November 17, 2020 Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
November 16, 2020 Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.
November 13, 2020 HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
November 12, 2020 HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services
November 07, 2020 Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
October 02, 2020 Creative Drive and N3 are the latest additions to Accenture's CX portfolio
September 22, 2020 Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
September 16, 2020 HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
July 07, 2020 Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
July 06, 2020 “We offer three kinds of service—good, cheap, and fast—but you can only pick two.” Shifting testing into the heart of an agile development project takes
July 02, 2020 This report explores how Capgemini is leveraging emerging technologies for client business transformation
June 16, 2020 Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),
June 12, 2020 Highlights DXC's focus on autonomous driving technology and its recent acquisition of CMORE Automotive
May 14, 2020 The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.
May 13, 2020 In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this
May 12, 2020 Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.
May 08, 2020 Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).
May 01, 2020 Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 29, 2020 The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 17, 2020 For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.
April 16, 2020 Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
April 01, 2020 AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19
March 26, 2020 Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.
March 12, 2020 We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.
March 02, 2020 Fixed price bids have been the standard practice for the purchase of large software projects for a long time, maybe this is why so many fail?
February 27, 2020 A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
February 25, 2020 In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
February 24, 2020 The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
February 24, 2020 The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
February 14, 2020 Unisys recently announced the sale of it's federal services business - we take a look at how this risky strategy might unleash a new Unisys on to the market.
February 11, 2020 In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.
February 07, 2020 How to strike a balance between people, process and digital technologies to create an augmented workforce at scale
February 05, 2020 TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
January 20, 2020 You might think that Unisys was an out-of-date, irrelevant dinosaur with nothing new to offer—but think again! This solution is innovative and leading-edge, a
January 20, 2020 HFS, with support from Capgemini, explores the power of the digitally augmented workforce
January 16, 2020 HFS looks at maturity in cloud computing. Which industries are betting big, the choice between containers and serverless, and where multi-cloud fits in.
January 13, 2020 Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
January 09, 2020 Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
January 08, 2020 For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking
December 31, 2019 Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.
November 19, 2019 The increasing frequency of state-sponsored cyberthreats is a worrying prospect. The era of cyberwarfare has begun, and enterprises and industry are credible As
November 12, 2019 The UN have lauded Infosys for their internal sustainability and CSR initiatives, but there's no mention of sustainability services for their clients.
October 09, 2019 HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy
September 17, 2019 Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the
August 09, 2019 BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
July 30, 2019 Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
July 18, 2019 With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical
July 17, 2019 For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate
July 16, 2019 Process industries keep falling behind on the road to Industry 4.0 - agile transformations are tough, but they must find a unique path.
July 16, 2019 The Industry 4.0 market is looking for a new champion, does Capgemini's acquisition of Altran put it in the running?
July 04, 2019 At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
June 24, 2019 RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS
June 17, 2019 Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
June 12, 2019 Huawei has become the poster child of an increasingly politicised economic environment. But what can enterprise leaders and service providers learn from this
May 14, 2019 Collaboration tools and platforms are very much in vogue, and even Facebook is getting in on the act in a big way. But in some cases, increased collaboration
May 02, 2019 Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving particular Quantum new
May 01, 2019 WNS and its clients describe “co-creating” on the path to transformation.
April 26, 2019 The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the
April 10, 2019 Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?
April 09, 2019 HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper
March 25, 2019 The building blocks of AI and the multi-dimensional capabilities required to take enterprises toward the institutionalization of ML and other AI approaches.
December 10, 2018 Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
December 06, 2018 Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.
November 05, 2018 Confusing terminology stops organizations unlocking the full potential of AI. HFS clears things up.
October 11, 2018 Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
October 11, 2018 The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
October 01, 2018 HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.
September 13, 2018 Through tracking recent Cloud migration deals, HFS is able to paint a picture of the major drivers for enterprises moving to the cloud.
July 05, 2018 The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
July 04, 2018 In the hyperscale cloud space, it's a four horse race. But who out of Google, AWS, Microsoft and IBM is the best fit for your digital strategy
June 28, 2018 HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.
June 27, 2018 This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
June 25, 2018 Industry 4.0: The shift from mass production to mass customization
June 18, 2018 Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services
June 13, 2018 Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
June 07, 2018 How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition
April 30, 2018 Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
April 18, 2018 Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
March 28, 2018 This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
March 26, 2018 In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 24, 2018 A number of the main predictions of drivers for investment in cyber security services in 2018.
January 02, 2018 IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
November 30, 2017 How sustainable are the high valuations now being attached to RPA providers?
November 30, 2017 Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.
November 20, 2017 Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 20, 2017 RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
November 14, 2017 This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.
November 08, 2017 This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.
October 27, 2017 This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.
October 27, 2017 Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
October 27, 2017 A unique business process management provider can raise the bar when it comes to Digital Operations
October 26, 2017 Future-proofing IoT Operations in the As-a-Service Economy
October 17, 2017 Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.
October 12, 2017 This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.
September 26, 2017 This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
September 07, 2017 Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
September 05, 2017 A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
August 31, 2017 The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
August 25, 2017 In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and
August 03, 2017 This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance
May 10, 2017 Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
October 20, 2016 HCL and IBM extend partnership to manage and build out DevOps and Automation platforms.
June 15, 2016 HfS takes an in-depth look at what the LinkedIn acquisition by Microsoft means for the HR market.
June 03, 2016 While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
May 26, 2016 The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.
May 09, 2016 The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
April 26, 2016 Can automation and the use of software robots dramatically transform customer-facing CX initiatives?
April 21, 2016 Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.
April 12, 2016 Atos wants to be the orchestrator for innovation to accelerate clients’ journey toward the As-a-Service Economy.
March 24, 2016 Automic’s Business Automation platform is addressing challenges typically not yet part of the Intelligent Automation discussion.
February 19, 2016 Security breaches often include physical/human involvement. Software robots may hold a key to removing a human element of insider risk.
January 25, 2016 IBM has announced the acquisition of Ustream, a cloud-based video streaming service, for broadcast and enterprise clients for an undisclosed sum.
January 15, 2016 Now is the time for HR professionals to proactively address the onset of automation.
January 13, 2016 To continue market leadership, Salesforce must replicate in systems of intelligence and engagement the success it's had as an enterprise system of record.
December 14, 2015 LiveOps Cloud Platform and Agent Services have split up, allowing each to solidify the brands independently, and to re-focus resources and investments.
December 11, 2015 In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
December 07, 2015 Dell’s pending acquisition of RSA (via EMC) and the IPO of SecureWorks could position it as a market leader in both security and digital trust.
December 07, 2015 In 2016 RPA vendors and service providers will focus on the creation of “bot stores” to support the pending viral availability of process “bots."
November 11, 2015 The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
October 30, 2015 Contrary to popular belief, there are increasing opportunities for service providers in the Software-As-a-Service market. Those who can make their services and
October 21, 2015 HfS recently attended the Amazon Web Services (AWS) re:invent conference. We examine at the impact cloud and AWS are having on enterprise IT.
August 27, 2015 Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,
June 09, 2015 HP recently outlined their vision for the two publicly traded companies it will be split into this year. For the enterprise side, the message was one that will
April 24, 2015 The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.
March 25, 2015 Robotic Process Automation won't deliver on its potential if it's deployed as a tailored point solutions. RPA needs a broad cross-client infrastructure first
November 06, 2014 The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in
September 08, 2014 Slides from the September 4, 2014 HfS webinar.
March 09, 2014 With IBM’s portfolio shake-up, what are the implications for its BPO service lines?
November 12, 2013 Latest and greatest HR Tech Conference shows HR and IT becoming relevant by evolving into employee service providers. Service vendors adding technology are more
November 01, 2012 After its acquisition of EDS in 2008, HP struggled to find its place in the BPO market. Since that time, HP has regrouped, and its outsourcing services are the
August 27, 2012 IBM’s acquisition of Kenexa places it in pole position as a Recruiting BPO services provider. The big question now is whether it will next acquire a cloud or
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
