The volume of customer interactions is growing exponentially while customer expectations continue to evolve. Many companies, particularly those in high growth mode due to pandemic-induced consumer behavior changes, struggle to simultaneously manage customer inquiry volume and ensure a consistent experience. The Ada conversational AI (artificial intelligence) platform helps companies address customer experience (CX) at scale through automation. Ada’s automated CX framework helped its clients power more than one billion interactions last year.
August 01, 2025 Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
July 31, 2025 Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
July 30, 2025 When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.
July 24, 2025 An assessment of the leading service providers in cybersecurity resilience and innovation.
July 22, 2025 Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.
July 16, 2025 Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
July 11, 2025 ITCMAARS is a phygital platform designed by ITC to overhaul how Indian agriculture functions.
July 09, 2025 Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
July 03, 2025 Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
July 01, 2025 Coforge stands out by scaling enterprise AI through execution, not hype—focusing on real impact over flashy GenAI promises.
June 30, 2025 Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.
June 30, 2025 In the current period of macroeconomic and policy unpredictability, enterprises should move beyond tactical cost savings.
June 30, 2025 With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
June 26, 2025 A pragmatic deep dive into the AI endeavors of the North American consumer goods sector.
June 25, 2025 Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
June 24, 2025 $1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.
June 24, 2025 How should the non-bank mortgage industry prepare for the inevitable transformation it will bring? A mortgage industry discussion.
June 20, 2025 Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 19, 2025 Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
June 19, 2025 Harness interoperability, resilience, and adaptability to outperform your competitors.
June 19, 2025 Enterprises must govern Agentic AI differently from AI agents or risk invisible security, compliance, and control failures.
June 16, 2025 AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025 FP&A is evolving from reporting to real-time decisions driven by clean data, business context, and cross-functional talent.
June 13, 2025 As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025 HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.
June 12, 2025 AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 09, 2025 Leaders across business, politics, and society must find new ways of communicating beyond GDP, growth, and traditional economics.
June 09, 2025 Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.
June 09, 2025 Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.
June 04, 2025 Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 03, 2025 Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
June 02, 2025 Centific redefines enterprise AI with smaller, specialized models built for real-world environments, efficiency, and trust.
June 02, 2025 Kognitos is more than an automation platform—it’s a rethink of the programming paradigm.
May 30, 2025 This PoV explores how enterprise R&D must adapt for the SDVs era, digital innovation, and new mobility business models.
May 30, 2025 T&H enterprise leaders are widening the lens from short-term ROI to resilience, talent access, and transformation support.
May 28, 2025 Despite AI hype and investment, enterprises are held back by legacy tech, rigid structures, and poor data—not the algorithms.
May 28, 2025 With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.
May 27, 2025 This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.
May 20, 2025 Before regulation hampers AI’s positive potential due to a lack of corporate responsibility...
May 19, 2025 If that was ever an opportunity to differentiate, it’s now.
May 19, 2025 CFOs treating talent as infrastructure are turning transformation into business impact.
May 15, 2025 SAP emphasizes cloud, AI, and ecosystem-wide connectivity as the recipe for resilience.
May 14, 2025 Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
May 12, 2025 Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
May 12, 2025 Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.
May 06, 2025 Benefits complexity is rising. Choosing the right admin partner means balancing coverage and service tech.
May 06, 2025 By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.
May 06, 2025 US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.
May 02, 2025 Global services must shift from scale to outcomes—rewiring models, mindsets, and metrics for purpose-led value.
April 30, 2025 Birlasoft, a challenger in the Azure space, bets on growth with AI, industry-focused solutions, and enterprise modernization.
April 29, 2025 Cloud and analytics remain indispensable—but they need to be wired into new AI-driven engines of value.
April 29, 2025 Leaders must revamp AI training to be adaptive that blends artistic and scientific talent.
April 29, 2025 The PoV explains emerging technologies that manufacturers should not miss in this disruptive era.
April 29, 2025 This report explores how DHL leveraged a technology-led BPaaS model alongside Wipro to accelerate transformation.
April 28, 2025 AI is transforming cyber defense—enabling faster detection, smarter response, and a shift from reactive to anticipatory security.
April 28, 2025 AI and cybersecurity are no longer separate — their convergence defines the future of enterprise risk and resilience.
April 28, 2025 The PoV urges manufacturers to adopt emerging technologies for resilient supply chains and competitiveness amid global volatility.
April 28, 2025 There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.
April 25, 2025 Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.
April 25, 2025 Tariffs are killing the offshore model, IT industry must reinvent or risk irrelevance.
April 24, 2025 Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.
April 24, 2025 HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.
April 21, 2025 Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.
April 17, 2025 Uncertainty continues to impact TWILCTH revenue, but there are green shoots in North America that a slowing Europe offset.
April 17, 2025 Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.
April 16, 2025 Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.
April 15, 2025 HFS Supply Chain Singularity framework—a vision for transforming supply chains into intelligent, integrated, and autonomous systems.
April 11, 2025 BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.
April 10, 2025 RCG faces price-sensitive yet principle-driven buyers—CIOs need bold, multifaceted agendas to stay ahead.
April 08, 2025 Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
April 08, 2025 GenAI should enhance, not replace, the elements of sports media that create an emotional connection.
April 04, 2025 The opportunity to create significant competitive differentiation through AI is available today but will diminish over time.
April 03, 2025 Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.
April 03, 2025 Trade wars and protectionism are accelerating the shift from offshore talent to Services-as-Software (SaS), redefining enterprise service delivery.
April 02, 2025 HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
April 01, 2025 A broader market shift is underway, with enterprises increasingly integrating AI directly into their core data platforms.
March 28, 2025 Ascendion has fully integrated sister company Collabera Digital, in a move to compete in AI-led engineering outside North America.
March 27, 2025 Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
March 21, 2025 India must build a homegrown, affordable healthcare system—leaving the US's failed value-based care for local needs for the win.
March 19, 2025 The mid-office has emerged as the battleground for building adaptable supply chains.
March 19, 2025 CTOs must come to grips with another new kid on the AI block—Model Context Protocols.
March 19, 2025 Enterprises are betting on AI, but 45% of employees resist it. AI adoption demands workforce readiness—tech alone won't solve the gap.
March 19, 2025 ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.
March 19, 2025 In the sports industry, the product is the player, and leaders must protect their athletes at all costs.
March 19, 2025 Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.
March 17, 2025 The long-term direction of the energy transition and broader sustainability has not changed.
March 12, 2025 Fictiv illustrates how technology-led manufacturing platforms are reshaping the global supply chain landscape.
March 11, 2025 Inflection AI's new 'mixture-of-experts' model offers a path to high-performing, cost effective, enterprise scale AI.
March 11, 2025 As consumption shifts, AI-driven media strategies, data-backed fan engagement, and new revenue models are redefining the industry.
March 07, 2025 Trust, leadership coaching, employee upskilling, and collaborative future-state envisioning form the foundation for sustainable AI development.
March 06, 2025 The POV describes IBM's quantum plans and strategies post its partnership with Yonsei University in S. Korea.
March 06, 2025 Look at the UN Sustainable Development Goals: All 17 relate to health.
March 06, 2025 DataArt, a provider of app development, data analytics, and cloud migration, has steadily gained recognition in the IT services industry.
March 03, 2025 Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.
March 03, 2025 This POV covers macro-economic conditions and uncertainties that IT service providers must navigate.
March 03, 2025 The energy sector is not seen as either high-tech or sustainable.
March 03, 2025 Retailers are leveraging AI-driven pricing to improve margin efficiency, demand forecasting, and omnichannel pricing.
February 27, 2025 UST’s Retail GenAI Platform provides a blueprint for expanding beyond isolated experiments to align AI with overarching business imperatives.
February 26, 2025 AI-driven automation, regional supply chain resilience, and net-zero acceleration are survival mandates for chemical firms.
February 20, 2025 GBS moves from efficiency driver to trusted growth enabler.
February 11, 2025 The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.
February 10, 2025 Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.
February 07, 2025 The AI blitz is forcing software vendors and service providers to cannibalize revenues, testing their friendship.
February 04, 2025 DeepSeek upends Silicon Valley's dominance. What does it mean for enterprises and the future development of AI models?
February 03, 2025 The care delivery delivery landscape is rapidly consolidating and will have significant impact on consumer health.
January 30, 2025 GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.
January 30, 2025 While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.
January 29, 2025 Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.
January 29, 2025 TrueFoundry simplifies MLOps with a system to combat the issues keeping CTOs awake at night.
January 29, 2025 Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and
January 29, 2025 Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.
January 23, 2025 Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.
January 23, 2025 Harmonization technology and process are key to bring agility in the financial close process.
January 21, 2025 Enterprise digital teams should focus on quality engineering, innovative testing, and training to be efficient with high quality.
January 21, 2025 Finance leaders must rethink financial reporting by automating reconciliations, centralizing data, and embedding compliance to enable real-time insights.
January 21, 2025 Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.
January 17, 2025 The $19 billion supply chain sector is experiencing unprecedented challenges and opportunities.
January 16, 2025 Anticipated growth of generative AI (GenAI) adoption reflects enterprises’ strategic pivot to leveraging AI for smarter, faster, and more adaptive supply
January 15, 2025 Global aging trend drives demand for innovative elderly care solutions.
January 14, 2025 Transform your enterprise with process intelligence and GenAI—redefining agility, driving innovation, and setting new benchmarks for excellence.
January 13, 2025 Tech giants continue to consolidate ESG and sustainability capabilities.
January 10, 2025 Companies that align Gen AI projects with realistic expectations and incremental milestones report greater satisfaction levels.
January 08, 2025 HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.
January 02, 2025 AI's leap to 'superintelligence' is inevitable. The tech will reach maturity, but are enterprises prepared to harness it?
December 31, 2024 Transforming finance: shifting from routine transactions to strategic impact with technology, talent, and data-driven insights.
December 27, 2024 ISO 42001, the new international standard for managing artificial intelligence (AI), is rapidly gaining traction as a benchmark for ethical and responsible AI
December 20, 2024 Shifting to open-source AI seems like a genius move but comes with hidden costs, operational headaches, and legal minefields.
December 19, 2024 The technology sector produces (only?) 2-3% of global emissions, including hardware and chip manufacturing.
December 12, 2024 Persistent's SASVA offers enterprise solutions that cut through the noise of big tech's generic capabilities.
December 11, 2024 Manufacturers need a tailored, multi-layered cybersecurity approach in OT, securing against APTs and evolving cyber threats.
December 04, 2024 CAP platforms shift from monolithic to modular, like Infosys Helix, helping payers modernize, mitigate risks, and address key challenges.
December 03, 2024 Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.
December 02, 2024 AADA Quadfecta success hinges on modernizing fragmented data, adopting dynamic ecosystems, and upskilling for data-driven outcomes.
December 02, 2024 The future isn’t simply competition—it’s convergence; the market is rapidly moving toward end-to-end data platforms.
November 29, 2024 L&T Technology Services’ acquisition of Intelliswift will enable enterprises to benefit from its enhanced capabilities.
November 29, 2024 Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the
November 26, 2024 Top priorities for THL firms include new business models, ESP and data.
November 26, 2024 From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.
November 26, 2024 The world can’t wait until COP30. But many are, including in the private sector.
November 26, 2024 Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.
November 25, 2024 LLMs that learn and adapt could evolve dynamically alongside the businesses they support.
November 25, 2024 CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.
November 25, 2024 Food Retailers must strategically adapt to remain relevant in an increasingly health-centric market.
November 22, 2024 GenAI has hit escape velocity, with its influence cutting across industries.
November 22, 2024 The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
November 22, 2024 TCS wants you to embrace change—balanced with the need for enterprise resilience.
November 21, 2024 Firstsource is helping clients embrace the agentic AI opportunity.
November 20, 2024 GenAI plus customer data platforms highlight the potential power of “and”
November 20, 2024 Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
November 19, 2024 Retail pharmacies must find ways not to succumb to the dog-eat-dog world of retail, rather emulate winning retailers to serve their local communities.
November 19, 2024 Senior energy industry leaders must step up their collaboration with innovation teams.
November 18, 2024 Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.
November 15, 2024 Rumors of the death of Inflection AI have been greatly exaggerated.
November 11, 2024 GenAI transformation isn’t only enhancing marketing—it’s redefining it.
November 11, 2024 As technology investments drive more fan engagement and, subsequently, more revenue, all major sports franchises will follow suit.
November 07, 2024 IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.
November 05, 2024 Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.
November 05, 2024 Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.
November 04, 2024 CIOs can use AI to overcome complex SDLC efforts, BrillioOne.ai is an example of a services as a software solution.
November 04, 2024 GenAI transforms enterprise functions, enabling more agile workflows while thriving in well-established operational frameworks.
November 04, 2024 Every business model should include engaging with schools and the entire education system as a core strategic initiative.
October 30, 2024 The near future for sustainability is uncertain, but the long term is not.
October 30, 2024 Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.
October 29, 2024 A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.
October 24, 2024 GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.
October 23, 2024 HFS attended Amdocs analyst event to learn how it is leveraging its solutions to address opportunities in new markets.
October 23, 2024 Prior authorizations are notorious for reducing access to care by complex approval cycles, but the right tech can help overcome.
October 21, 2024 A look at how UST performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Coforge performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how DataArt performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Impetus performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Mphasis performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Sonata Software performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Virtusa performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Wipro performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how WNS performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Akkodis performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Deloitte performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how LTIMindtree performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Publicis Sapient performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how PwC performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Sutherland performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Tech Mahindra performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Teleperformance performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Tiger Analytics performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Accenture performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Cognizant performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Eviden performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how EXL performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how EY performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how IBM performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Infosys performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how KPMG performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how TCS performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.
October 21, 2024 Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.
October 18, 2024 Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.
October 15, 2024 Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.
October 15, 2024 Don’t wait to find your business frantically reacting to catch up.
October 15, 2024 Phil Fersht, CEO and Chief Analyst at HFS Research, talks to Cognizant CEO Ravi Kumar.
October 11, 2024 Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.
October 09, 2024 The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive
October 04, 2024 TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
October 04, 2024 Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.
September 30, 2024 Despite the industry slowdown, the “Fastest Six” continue to double down on strategic investments, particularly GenAI.
September 25, 2024 Infosys acquires in-tech to enhance its capabilities in the mobility space and localize operations in the European market.
September 18, 2024 The outcomes delivered by 6 of US’s largest healthcare companies are terrible and they need to account for it.
September 16, 2024 The term "supply chain" is a misnomer that no longer reflects the multi-tiered and interconnected reality of 2024 supply networks.
September 12, 2024 GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
September 12, 2024 CFOs spend a quarter of their time on RCM—better outsourced—none on care innovation.
September 10, 2024 Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
September 10, 2024 Fisent specializes in automating complex, repetitive tasks within enterprises with applied generative AI (GenAI) process automation.
August 21, 2024 Banks must select their approach carefully to ensure continuously evolving systems.
August 19, 2024 A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.
August 09, 2024 HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.
August 08, 2024 E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
August 08, 2024 Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.
August 05, 2024 Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.
July 30, 2024 Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.
July 26, 2024 UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation
July 23, 2024 How new-gen leaders in GBS are pulling away from the pack.
July 23, 2024 The new labor draft bill in the Indian state of Karnataka, currently on hold, could impact IT investments.
July 22, 2024 Enterprises looking to scale GenAI need to address their debts, utilise COEs and address sustainability and liability.
July 11, 2024 BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.
July 09, 2024 Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.
June 27, 2024 ESG is expected to become an integral part of financial and accounting reporting requiring CFOs to prioritize the ESG agenda.
June 20, 2024 Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.
June 14, 2024 Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.
June 14, 2024 Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
June 10, 2024 The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.
June 07, 2024 Tech Mahindra’s advisory arm aims to transform CX and managed services
June 07, 2024 Choose your LLM for its fit with your business goals and use cases and take control of your digital destiny. Business first - tech second.
June 06, 2024 GenAI could be a game-changer in building the autonomous supply chains of the future.
June 05, 2024 Manufacturers must prioritize integration of data and technology and focus on sustainability to get ahead.
June 03, 2024 The customer experience function is not reaping the benefits of GenAI.
May 31, 2024 Understanding how your business can exploit human-like cognition with Generative AI is a new business fundamental
May 22, 2024 HFS Horizons: High-Tech Services, 2024 assesses how well service providers are helping their clients embrace holistic enterprise transformation through services
May 15, 2024 EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market
May 15, 2024 EY and Dell Technologies (Dell) are carving a new path by offering CIOs their Edge Lab initiative to address the growing need to optimize workloads across cloud
May 07, 2024 Most enterprises guide their teams not to pass off the work of GenAI as their own. But how should you police this?
May 06, 2024 It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.
April 30, 2024 Randstad Digital is poised to make its mark in the digital transformation landscape.
April 24, 2024 How do you solve specific business problems with GenAI? Turn to vertical specialists. Here are 10 shaping the HFS Generative Enterprise™.
April 18, 2024 Cognizant is driving healthcare-as-a-horizontal to address the needs of non-native health enterprises.
April 17, 2024 Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.
April 12, 2024 Infosys Topaz spearheads the shift toward an AI-driven future, enhancing innovation and client solutions with its AI-first paradigm.
April 10, 2024 EY employs AI for enhanced employee experience, fostering growth, and productivity.
April 10, 2024 HFS’ Pulse data is here! Our state-of-the-market summary shows 2024 as the year of AI-led technology arbitrage with a lumpy spending rebound.
March 26, 2024 The Hot Tech Digest presents a curated selection of innovative startups that have captured the attention of analysts at HFS.
March 18, 2024 HFS caught up with Gil Perez of Deutsche Bank and Sean O’Donnell of Publicis Sapient to discuss how AI can drive real value.
March 06, 2024 EY aids Kean University in data-driven well-being approach; reflects shift in prioritizing holistic wellness for institutions.
February 28, 2024 Enterprises must address their data foundation to enable successful GenAI deployments.
February 27, 2024 The latest GenAI breakthroughs from Google and OpenAI free enterprises to use data for decision making on a whole new scale.
February 23, 2024 KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.
February 23, 2024 Our snackable AI glossary adds to your understanding of what stands behind the new tech shorthand you need to know.
February 22, 2024 Tackling the digital dichotomy through self-funded innovation.
February 21, 2024 If you want a piece of the AI action, get some help to overcome the fears paralyzing C-suite decision making.
February 15, 2024 Industry cloud was a marketing narrative putting lipstick on a pig until OptaFi began emulating success at Sentara Healthcare.
February 08, 2024 Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.
February 08, 2024 HFS' focus on the Hot Tech shaping the future of work spots three waves of start-ups enterprise leaders must learn and embrace.
February 01, 2024 Nearly two-thirds of firms don’t have complete governance frameworks for low-code development, impeding EX and CX improvement!
January 31, 2024 Emerging generative AI (GenAI) capabilities threaten the value of proprietary data. What does this mean for your data strategy?
January 31, 2024 Infosys acquires InSemi to bring semiconductor design services to industry, IoT, and GenAI solutions that drive business outcomes.
January 25, 2024 Independent PCPs are core to America’s healthcare and community well-being; supporting them must be a national health priority.
January 17, 2024 Managed services must move beyond legacy labor arbitrage and embrace innovative outcome-based models to unlock new sources of value.
January 17, 2024 Businesses embracing low-code development can outperform reluctant counterparts stuck in old development models.
January 16, 2024 Problem solving, adaptability, and critical thinking are the most essential skills that GenAI pioneers feel workers are lacking.
January 15, 2024 Healthcare enterprises can leverage GenAI and price data exposed by transparency rules to impact the triple aim of care.
January 15, 2024 HFS CEO Phil Fersht connects with Celonis Co-CEO Alex Rinke to explore the link between GenAI and process intelligence.
December 21, 2023 Using natural language queries in cloud applications will improve productivity and reduce response time for solving issues.
December 19, 2023 F&A will experience a significant impact from GenAI in the next few years, and the finance function will gradually adapt to it.
December 18, 2023 Tech Mahindra's new CEO, Mohit Joshi, discusses his strategic vision with HFS CEO and Chief Analyst Phil Fersht.
December 18, 2023 Understanding tunneling, entanglement, and superposition is vital for using quantum computing to solve problems and create value.
December 15, 2023 Technology and business leaders must recognize quantum computing's key role in planning for future compute needs.
December 14, 2023 Our cohort of experts suggests that GenAI may finally fix a productivity paradox.
December 14, 2023 We explore which skills organizations will demand more as they strive to capture value from GenAI.
December 12, 2023 This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
December 11, 2023 In a roundtable co-hosted by RRD, HFS brought together legal, business, and technology leaders to understand how these firms are embracing GenAI.
December 05, 2023 We explore what early innovators have learned about how generative AI will reshape enterprise value.
December 04, 2023 Infosys delivers data-driven insights for players and fans of the ATP Tour to improve the quality of the sport.
November 30, 2023 Service providers and advisory firms must bring partners, domain knowledge, and tools to aid customers’ data modernization journeys.
November 21, 2023 Verizon Business and HCLTech's $2.1B partnership transforms network services globally, emphasizing the value of partnerships in telecom.
November 10, 2023 SIDBI recognized blockchain's ability to drive trust throughout ecosystems and turned to Infosys to make it a reality.
October 26, 2023 HCLTech Advantage Analytics leverages cloud data services for real-time content search, simplifying data consumption for decision making.
October 25, 2023 UST’s acquisition of MobileComm will boost its attractiveness to technology buyers in cloud and wireless telecommunications firms.
October 19, 2023 Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
October 17, 2023 Low-code brings visual software development, allows co-creation and speed to market, and speeds software delivery by up to 85%.
October 16, 2023 Why do we still use software development methodologies that waste time delivering impact? New tools can deliver real outcomes.
October 13, 2023 Growth of medical tourism in India is incumbent upon collaboration between tech providers and healthcare providers.
October 13, 2023 Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.
October 03, 2023 Supply chains are recovering and becoming more networked and value-based.
September 26, 2023 Microsoft Fabric and Sonata’s Lightning Build are attempting to ease the challenges of data for the enterprise.
September 22, 2023 DataSwitch delivers an enterprise-grade, no-code, self-serviceable platform for data modernization and data engineering.
September 19, 2023 HCLTech hosted its first BFSI analyst event. Here are HFS' top takeaways for enterprises in the year of the digital dichotomy.
September 11, 2023 HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.
September 06, 2023 HFS connected with Tech Mahindra and its client GEODIS to learn why enterprises should consider it for process intelligence.
September 01, 2023 Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.
August 25, 2023 Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
August 15, 2023 GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
August 11, 2023 Valuable insight is going to waste in call centers. IBM found a fix with generative AI.
August 08, 2023 Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.
August 07, 2023 Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.
July 18, 2023 Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?
July 17, 2023 Clinion is keen to serve the growing demand for eClinical solutions that monitor and collect data in clinical trials.
July 14, 2023 Wipro is combining new industry cloud solutions with deep domain expertise to help banks embrace ‘digital’.
July 13, 2023 This Horizons report delivers our 2023 assessment of 21 travel, hospitality, and logistics industry service providers.
July 10, 2023 With everyone discussing long-term effects, generative AI is already providing immediate benefits for low hanging use cases.
June 20, 2023 The latest quarterly (Q1 2023) results show a continued decline in revenue growth of TWILTCH service providers.
June 16, 2023 GBS leaders need to focus on value-based outcomes and rebrand as a strategic partner to drive organizational strategic objectives.
June 14, 2023 This mid-size service provider fosters a culture of connectivity and empathy to reshape business and work.
June 01, 2023 Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.
June 01, 2023 LTI’s engineering pedigree and Mindtree’s digital background make LTIMindtree a solid managed services provider to win big work.
May 26, 2023 HFS interview with Ian Barkin on how he sees the process intelligence space evolving.
May 24, 2023 The enterprise’s trust in data is high, perhaps unrealistically high. Learn about the reasons and action items.
May 05, 2023 Clients tend to work with ServiceNow pure-plays because “they are not GSIs”.
April 28, 2023 Enterprises looking for a partner with a nearshore presence in Europe should take a close look at Lisbon and Hitachi Vantara.
April 24, 2023 This report dives into how employee experience is defining the digital workplace.
April 20, 2023 Cognizant has acquired Mobica, an IoT software engineering service, providing enterprises with end-to-end IoT solutions.
April 06, 2023 Enterprises expand their use of ServiceNow beyond ITSM but succeed if they work with a suitable service partner in the new space.
April 06, 2023 Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.
April 04, 2023 Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.
March 31, 2023 Optum and LHC Group’s integration shows the power of vertical integration in healthcare.
March 27, 2023 To deliver speed-to-value when deploying Intelligent Document Processing, AYR is offering a refreshing 2-2-4 approach.
March 27, 2023 SAP was barely mentioned at PWC's SAP hackathon. Good
March 17, 2023 Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.
March 10, 2023 Acquisitions bring platform capabilities as well as two new insurtechs to Tech Mahindra’s insurance practice
March 02, 2023 Wipro’s EMaaS platform is a solution addressing state and commercial health plans’ current needs.
February 09, 2023 Syniti drives business outcomes through data quality solutions.
February 07, 2023 A more effective collaboration between IT Operations teams and automation can reduce the risks of cloud-native transformations
February 06, 2023 Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.
February 01, 2023 Investment in IoT technology tops the energy and utilities industry radars going into 2023
February 01, 2023 Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience
January 23, 2023 In December 2022, Salesforce led a Series B funding round, which totaled $10.3 million, in process mining specialist Apromore.
January 19, 2023 Content-centric integrated technology can simplify information flows and unleash the potential of OneOffice™.
January 17, 2023 A real-time content moderation strategy has become a prerequisite for every online platform.
January 04, 2023 We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.
January 04, 2023 Organizations need visibility into software systems as much as they need it into their supply chains.
December 20, 2022 How a global chemicals company and EY built and implemented a circularity measurement process.
December 19, 2022 We connected with Atom’s first employee to learn how the digital-native has consistently posted profits since June 2021
December 13, 2022 CISOs or cybersecurity leaders must build a coherent location strategy in their plans - Ireland and Israel have a lot to offer.
December 09, 2022 Tech Mahindra doubles down on working from home as a distinct delivery strategy
December 08, 2022 The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.
December 07, 2022 Low code adoption is booming and has become a technology of high interest for businesses and software development teams.
December 02, 2022 New AI regulations in the US and Europe mean HR leaders need to understand how they deploy AI - and quickly.
November 29, 2022 Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
November 21, 2022 A disastrous UN summit would have been better.
November 17, 2022 BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.
November 04, 2022 Maintaining agility, being open to alternative ideas, and staying curious are the difference between success and calamity.
November 02, 2022 SaaS vendors must build ecosystem-driven security integration capabilities.
October 31, 2022 When all roads lead to data, and business is about driving value through data, will the CDO Chief Do-it-all Officers?
October 26, 2022 Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.
October 24, 2022 HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
October 13, 2022 Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.
September 27, 2022 HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.
September 14, 2022 Lessons learned that could help make your transformation faster and more effective.
August 19, 2022 Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.
August 19, 2022 We discuss NICE’s latest offering and how NICE believes enterprises must take a data-driven approach to their processes.
August 16, 2022 AntWorks’ cognitive machine learning (ML) IDP solution, CMR+ is now available on the Pega Marketplace. Here we analyze the impact.
August 11, 2022 Our systems are not good enough to address sustainability. Too many firms use this as an excuse for not moving first.
August 10, 2022 This partnership is another example of how Celonis pulls partnership levers to deliver value for clients through collaboration.
August 03, 2022 To help envision and articulate the outcomes for cloud native transformation, we have identified six vectors.
August 01, 2022 Single-source dependencies can be a nightmare – energy and utilities companies learn an important lesson from the pandemic.
July 28, 2022 In Web3, everyone has the same access to data. Advantage resides in the power of your AI.
July 28, 2022 Learn from the journey of Network Rail to apply an AI-mindset rather than just looking through the automation lens
July 22, 2022 A look at EY's angle on the managed services market opportunity.
July 21, 2022 CIOs must build collaborative ecosystems to tackle today’s complexity, according to Tui Airline CIO Isabelle Droll.
July 14, 2022 PwC acquires ACTS to address a gap in its banking and financial services and Microsoft Azure for Financial Services capabilities.
July 07, 2022 Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.
July 05, 2022 Seventh and final part of our series - 'Saas choices of OneOffice leaders' - covering cloud database and data management.
June 23, 2022 Web3 comes charging toward us with a host of baffling buzzwords and cryptic acronyms. This A-Z decodes the ones that count.
June 15, 2022 Financial services firms must collaborate throughout their ecosystems to fix the global sustainability context.
June 13, 2022 The implications of overturning of Roe v Wade will be most egregious against the triple aim of care.
June 02, 2022 Price transparency is here but impacts will show up gradually across the healthcare ecosystem and affect stakeholders differently.
May 31, 2022 This market scan focuses on providers that hold the most promise for influencing the triple aim of care.
May 13, 2022 Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.
May 05, 2022 Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.
April 26, 2022 Organizations must adapt their operational strategies to become cloud native.
April 11, 2022 HFS' research agenda for IT services is all about operationalizing the OneOffice.
April 01, 2022 Few international firms are untouched by the war in Ukraine. How should leaders respond when business gets this personal?
April 01, 2022 TTL executives face data security, fragmented landscape systems, and a lack of centralized data to meet their strategic objectives.
March 31, 2022 Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
March 17, 2022 The uncontrolled deployment of new IT initiatives has led to poor security practices, resulting in increased security incidents.
March 16, 2022 We cover four imperatives that the future finance leaders should consider to stay relevant.
March 11, 2022 The cross-functional needs of data science, and predictive modeling, are driving a revolution in data governance.
March 10, 2022 SaaS may be the most important investment an insurance firm can make in modernizing systems.
March 10, 2022 EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.
February 24, 2022 Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.
February 15, 2022 Six enablers you should demand as you select the software to build out your OneEcosystem
February 14, 2022 A monthly rollup of merger and acquisition activity.
February 14, 2022 Insight into emerging players through our new Hot SaaS program and the Hot SaaS 100
February 10, 2022 As the world is going through a digital revolution, let's also see how this change will impact the finance function talent pool.
February 01, 2022 Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals
January 28, 2022 Expect a scramble for supply chain capability across consulting, technology, and services firms.
January 12, 2022 Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.
January 10, 2022 Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.
December 21, 2021 Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
December 20, 2021 Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.
December 17, 2021 We examine how HCL MVision framework enables transformation for its manufacturing clients.
December 16, 2021 The HFS take on Wipro’s renewed strategy with its new-ish CEO and Managing Director, Thierry Delaporte.
December 10, 2021 Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.
December 09, 2021 Is the Great Resignation spurring a BFS insourcing trend? Read on to learn why HFS thinks not.
December 08, 2021 HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.
December 07, 2021 HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
November 10, 2021 A monthly rollup of merger and acquisition activity.
November 09, 2021 WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
November 01, 2021 We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
October 19, 2021 Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.
September 08, 2021 AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
August 25, 2021 HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.
August 25, 2021 Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.
August 24, 2021 The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.
August 24, 2021 The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.
August 23, 2021 Helping retailers accelerate their digitalization amid disruption.
August 23, 2021 The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.
August 23, 2021 It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.
August 19, 2021 Digital transformation fails for three key reasons—culture, talent, and process debt.
August 19, 2021 How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
August 17, 2021 At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.
August 12, 2021 HFS looks at Amazon's AWS and how it blends innovation with a strong partner program to continue to be a market leader.
August 11, 2021 Panel discussion to discuss some of the key future aspects of the outsourcing industry.
August 10, 2021 HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.
July 27, 2021 The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.
July 14, 2021 Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
July 12, 2021 Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.
July 12, 2021 Capgemini has released its Financial Services TechnoVision framework externally for the first time.
July 09, 2021 Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
June 28, 2021 Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
June 22, 2021 Over the next 2 years, more than 90% of energy enterprises expect sustainability to drive their emerging technology adoption.
June 21, 2021 Perspectives from HFS, EXL, and a selection of its Life Business clients on the data-driven future of the industry.
June 18, 2021 A monthly rollup of merger and acquisition activity
June 17, 2021 HFS assesses the progress of Digitate's ignio IT-led automation approach.
June 16, 2021 User data points to cloud benefits sought by organizations.
June 14, 2021 Low-code business process automation platform provider almost triples its headcount in six months.
June 11, 2021 Accenture is consistently expanding its cloud capabilities in the European market.
June 03, 2021 Migrating to the Cloud (and becoming Cloud Native) is a hot topic within every enterprise. Here responses from over 800 technology and business executives 60%
May 21, 2021 We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile
May 21, 2021 Atos announced the acquisition of Processia as it aims to strengthen its digital engineering and manufacturing capabilities to support client manufacturing
May 10, 2021 Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.
May 05, 2021 Boomi – the leading integration Platform-as-a-Service (IPaaS) provider is setting new customer records amid rumors the business may be sold off by owner Dell.
April 29, 2021 Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
April 27, 2021 Digital fluency is required to reap the benefits of emerging technology
March 31, 2021 Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data
March 26, 2021 Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
March 19, 2021 Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint
March 17, 2021 Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.
March 16, 2021 TCS launches Clever Energy, enterprise-level energy and emission management system.
March 12, 2021 For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of
March 10, 2021 In January 2021, TCS launched the Autoscape solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for to
February 24, 2021 COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.
February 23, 2021 Covid accelerates OneOffice interdisciplinary culture of data-fuelled, real-time adaptability
February 23, 2021 Accenture published its Technology Vision 2021 report and included an analyst briefing and discussing why is has shifted from more technology-centric to HFS its
February 19, 2021 Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation
February 17, 2021 With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
February 11, 2021 The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
February 11, 2021 Talent is the top enabler of the HFS OneOffice drive toward true digital transformation. Fifty percent (50%) of high-performing Global 2000 companies are and to
February 10, 2021 Ever a core cog in the global core banking and payments ecosystem, IBM announced its acquisition of Expertus Technologies, a Montreal-based fintech and existing
January 29, 2021 ASR and NLU are the building blocks for intelligent self-service in the public sector
January 29, 2021 In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
January 28, 2021 The adoption of cloud solutions can create significant business outcomes for organizations. However, these changes require new contracts and agreements with and
January 27, 2021 The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for
January 26, 2021 Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
January 19, 2021 In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements
January 11, 2021 Understanding the criticality of choosing the right IT service provider as a partner, in combination with its focus on slashing cost, Daimler has partnered with
January 06, 2021 This highlight discusses the latest big transformation deal that Wipro has signed with Metro AG.
December 03, 2020 400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 17, 2020 Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.
November 13, 2020 Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
November 13, 2020 Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors
November 12, 2020 HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services
November 02, 2020 Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
October 23, 2020 Focus on the power of AND for Triple-A success, whatever the business setting
October 16, 2020 HFS recently attended Mphasis’ Virtual Analyst and Advisor Day to check how this dynamic mid-tier growth firm has been faring during this cruddy year.
October 07, 2020 Concentrix aims to endure as a WAH leader
October 07, 2020 HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions
October 02, 2020 Creative Drive and N3 are the latest additions to Accenture's CX portfolio
September 28, 2020 HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
September 10, 2020 An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
August 28, 2020 Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
August 19, 2020 This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
August 03, 2020 How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
July 30, 2020 What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.
July 08, 2020 Accenture’s recent Q2 2020 earnings give service providers the opportunity to understand the state of the market after the initial shock of COVID-19.
July 06, 2020 “We offer three kinds of service—good, cheap, and fast—but you can only pick two.” Shifting testing into the heart of an agile development project takes
July 02, 2020 Thinking about security in terms of keeping the bad actors out is no longer enough. Assume they can get in and think about how you will stop them when they do.
July 01, 2020 Infosys clients looking towards SAP S/4HANA migration should take note of the provider’s latest partnership with process mining unicorn Celonis.
June 19, 2020 HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
June 15, 2020 In this report we cover procure-to-pay process collaboration between DXC and Tradeshift
June 15, 2020 With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that
June 12, 2020 Highlights DXC's focus on autonomous driving technology and its recent acquisition of CMORE Automotive
May 28, 2020 Find out how Byte Prophecy augments Accenture's data analytics and AI capabilities
May 26, 2020 Since acquiring Domino from IBM, HCL has been working to revive the platform, making it one for enterprise clients to keep on their radar.
May 26, 2020 EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.
May 22, 2020 Recent HFS Research anticipates a spike in cloud investments as enterprises try to handle accessibility challenges with core systems.This article focuses on
May 21, 2020 In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
May 19, 2020 Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.
May 14, 2020 The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.
May 07, 2020 The IBM GBS story to scale WFH post Covid-19
May 04, 2020 Mars, Inc shares its response to today’s paradigm shock
May 04, 2020 Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies
May 01, 2020 Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 29, 2020 Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
April 28, 2020 Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
April 27, 2020 Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 27, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 24, 2020 In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
April 17, 2020 Consumer-driven medical devices are taking the industry by storm
April 16, 2020 Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
April 16, 2020 Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.
April 16, 2020 With so many aspects to consider- technology, politics, talent, environmental constraints, etc.- F&A BPO buyers must take a holistic approach when it comes to
April 09, 2020 This PoV acts as guidelines for enterprises making decisions about diversifying their manufacturing operations from China.
April 09, 2020 The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business
April 08, 2020 We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their
April 08, 2020 In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.
April 03, 2020 Times of crisis must drive a new digitally optimized customer service model
March 31, 2020 Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.
March 31, 2020 The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,
March 30, 2020 With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many
March 27, 2020 As we all adjust to the new abnormal, this is the time for the digital workforce to shine.
March 27, 2020 COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.
March 27, 2020 Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike
March 23, 2020 In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.
March 18, 2020 In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
March 12, 2020 We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.
March 11, 2020 When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this
February 26, 2020 Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
February 26, 2020 Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.
February 24, 2020 The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.
February 17, 2020 Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
February 14, 2020 Create intelligent interactions by using a human-first approach to designing digital associates.
February 11, 2020 In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.
February 04, 2020 2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
January 30, 2020 This report evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.
January 10, 2020 A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.
January 09, 2020 Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
January 08, 2020 For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking
December 31, 2019 3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.
December 31, 2019 Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.
December 23, 2019 Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses
December 23, 2019 Embrace industrial innovation while it’s booming via partners and providers, or realize too late that you can’t transform quickly enough to catch up.
December 13, 2019 When we think of major cloud players - the same three or four firms make the list. But new firms like OVH are starting to gain ground in the market.
December 10, 2019 How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business
December 05, 2019 HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
December 05, 2019 Alibaba Cloud may be a regional player now, but the firm is investing heavily to take the battle to the major cloud giants. We examine why CIOs must include in
November 21, 2019 As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.
November 20, 2019 With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as
November 11, 2019 Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.
October 18, 2019 Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
September 25, 2019 This HFS Enterprise AI Services Top 10 Report examines the part service providers are playing in the rapidly growing AI landscape.
September 19, 2019 2D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.
September 11, 2019 How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
September 10, 2019 How a leading sportswear company partnered to evolve its omnichannel platform from back to front
August 19, 2019 With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”
August 16, 2019 Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market
August 16, 2019 As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for
August 15, 2019 Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
August 09, 2019 BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
August 06, 2019 The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
July 26, 2019 Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual
July 18, 2019 The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
July 18, 2019 The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.
July 17, 2019 For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate
July 16, 2019 Process industries keep falling behind on the road to Industry 4.0 - agile transformations are tough, but they must find a unique path.
July 16, 2019 UK utility execs are split between cost-leadership, their customers, and sustainability; they must choose now, as "auto-switching" sweeps the market.
July 05, 2019 Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.
July 03, 2019 HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.
July 03, 2019 IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.
June 17, 2019 Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
May 31, 2019 HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and
May 13, 2019 After a sobering review, it’s clear that security leaders must put the groundwork in now if they want to weather the impending Brexit talent crisis.
May 02, 2019 Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving particular Quantum new
April 26, 2019 The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the
April 25, 2019 This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.
April 25, 2019 Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug
April 10, 2019 Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?
April 09, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 03, 2019 The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.
March 26, 2019 With the social and economic impact of environmental causes becoming so critical, you must embrace blockchain to stay in the game.
March 25, 2019 This report examines why enterprise leaders need to build a better understanding of digital outcomes to make sense of changing business models.
March 20, 2019 High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.
March 19, 2019 HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day
March 06, 2019 A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
March 06, 2019 Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these
March 01, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
February 28, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
December 14, 2018 HFS Top 10 Assessment of leading Application Development and Management service providers
December 10, 2018 Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
December 06, 2018 Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.
November 27, 2018 This POV looks why healthcare leaders should investigate robotic process automation (RPA), which battles complexity, digitizes broken workflows, reduces costs,
November 27, 2018 In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to
November 21, 2018 It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.
October 30, 2018 HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.
October 22, 2018 We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
October 02, 2018 Mobility is fast emerging as a fundamental insurtech capability. How should carriers rethink their distribution channels and product mix for it?
September 27, 2018 Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
August 31, 2018 As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.
August 10, 2018 A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)
July 05, 2018 The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
June 28, 2018 Energy blockchain is the red-hot topic everyone is talking about, but what can it do for the energy transition?
June 27, 2018 This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
June 25, 2018 Industry 4.0: The shift from mass production to mass customization
June 19, 2018 HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.
June 15, 2018 Clear communication will help your enterprise survive in the GDPR age.
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
June 13, 2018 Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
June 13, 2018 Voice of the Customer: Automotive Engineering Services
June 07, 2018 How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition
June 05, 2018 Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
May 29, 2018 Fintechs aren’t disruptive anymore, they’re the new face of finance
May 28, 2018 Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
May 11, 2018 Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
April 30, 2018 Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
April 25, 2018 Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
April 25, 2018 The 2018 Automotive Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
April 17, 2018 ‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
April 12, 2018 8 suggestions to consider before engaging with a Service Provider on an IoT project
March 23, 2018 This Blueprint takes a detailed look into the ServiceNow Services practices of major providers.
February 09, 2018 Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
February 09, 2018 This report outlines client buying behavior and preferences in the aerospace engineering services market.
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 17, 2018 The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.
January 12, 2018 We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
January 12, 2018 This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.
January 09, 2018 Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements
January 02, 2018 This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
November 20, 2017 Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 20, 2017 RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
November 16, 2017 "Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
November 15, 2017 The top strategies adopted by the Industry 4.0 service providers to expand their businesses.
November 14, 2017 This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.
November 08, 2017 This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.
October 27, 2017 Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
October 17, 2017 Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.
October 03, 2017 Lessons from the Chicago Summit in cultivating a OneOffice culture
September 29, 2017 This report depicts the journey toward data-centric models with a view to drive business outcomes
September 29, 2017 This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
September 29, 2017 Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
September 26, 2017 A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.
September 26, 2017 This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
September 07, 2017 Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
September 05, 2017 A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
August 31, 2017 The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
August 24, 2017 The 2017 Application Testing Services Blueprint analyzes how service providers are supporting the journey toward Digital Transformation
July 28, 2017 The first in a series of IT Services Blueprints, this reports assesses a providers operating in the infrastructure and enterprise cloud space.
February 22, 2017 The 2017 RPA provider Blueprint Snapshot evaluates the leading RPA provider and provides an assessment of the market dynamics.
January 02, 2017 HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.
December 13, 2016 This RPA Premier League Table captures the shift toward transformational projects.
October 12, 2016 The inaugural Intelligent Automation Blueprint assesses 24 leading service providers on their capabilities.
August 03, 2016 This document provides HfS Research market sizing and forecast for the Americas IT Services and BPO Market from 2016 to 2020.
July 28, 2016 This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.
June 15, 2016 In this second of the series, HfS zeros in on what is inhibiting the adoption of outsourced or hybrid shared service HR.
June 07, 2016 HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.
June 07, 2016 This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.
May 23, 2016 Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.
May 13, 2016 HfS recently attended Cielo's analyst and client summit in Milwaukee.
May 02, 2016 SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
April 27, 2016 Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?
April 26, 2016 Is there a way to meaningfully, and financially, measure the ROI of #CX-related expenditures?
April 22, 2016 With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
April 21, 2016 Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.
March 28, 2016 We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.
March 24, 2016 Automic’s Business Automation platform is addressing challenges typically not yet part of the Intelligent Automation discussion.
March 11, 2016 In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.
March 08, 2016 The 2016 Conference didn’t disappoint, with plenty of glitzy cyber tech and a few lingering questions about the future of digital trust and cyber security.
February 18, 2016 Legacy BPO built around FTEs and systems designed with "average performance" are doomed to fail. So BPO has to change now.
February 15, 2016 The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
February 08, 2016 The Silicon Valley giants have huge energy needs. How do these companies make sure they have enough energy supply to keep their operations running? Google bets
February 08, 2016 IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.
February 02, 2016 A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.
January 25, 2016 By facilitating the transfer of unstructured data to structured workflows, ServiceNow’s offerings are targeting critical intersections of the ideals of the
January 13, 2016 The financial implications of the shift to the As-a-Service Economy will increasingly become a topic in discussions with shareholders and financial analysts.
December 16, 2015 HfS recently met with the leadership of Rage Frameworks to see where its approach fits on the Continuum of Intelligent Automation.
December 14, 2015 IBM hacks the market with its App Exchange, highlighting the increasing value of data-centric, and enterprise-wide, approaches to digital trust.
December 11, 2015 In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
November 30, 2015 We highlight how a simple yet powerful dataset of household consumption pattern can help design your next engagement model with the clients.
November 20, 2015 MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.
November 12, 2015 Dealing with 21st century cyber risks requires a detailed plan of action and buy in from the C-suite to the consumer.
October 27, 2015 Despite great progress over the past few years, the overall cyber security market is far from mature and needs a general resetting of expectations between and
October 22, 2015 AWS and Accenture announced the formation of a new business group aimed at helping clients move their business to the cloud.
September 29, 2015 HfS examines the strategic changes IBM has made to its GTS business.
September 23, 2015 All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and
September 18, 2015 The testing community needs to find its voice about being integrated into evolving organizational principles such as SSC and GBS or provide a distinctive and to
September 09, 2015 The strategic moves of Chinese telecom firms validate the predictions in our recent Engineering Services Blueprint of growth in engineering services from our on
September 03, 2015 Lest the world think, as they may, that HfS is an unalloyed booster of the As-a-Service Economy, we offer a caution for your consideration.
July 30, 2015 Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.
July 14, 2015 Testing providers need to proactively engage with clients on the fundamental shift that the emerging As-a-Service Economy represents. The testing community has
June 29, 2015 BPO and IT managed security providers (MSPs) must offer security solutions that enable enterprise and brand outcomes, directly reinforcing and improving the and
June 04, 2015 Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
May 20, 2015 Accenture’s acquisition of the Javelin group complements its vision of positioning itself as an end-to-end digital partner for this next wave of growth for
April 23, 2015 HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.
April 10, 2015 Atos is a service provider who is bringing core strengths of an agile and open culture together with a willingness to make big bets to the "As-a-Service as it
March 20, 2015 Digital appears to be a significant opportunity in Asia-Pacific but surprisingly it is not on the radar screens of many regional service providers.
March 09, 2015 Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
March 09, 2015 To remain relevant to evolving client needs, BPO service providers must be investing in creating a strong CTO position and empowering that role with the budgets
December 09, 2014 In the face of a changing market, Luxoft provides us with a model for how to operate a next generation IT services firm. In doing so, it sheds light on how the
August 06, 2014 Wipro recently announced its latest win in the Canadian IT services and infrastructure market - a $1.1 Billion strategic alliance with Alberta-based ATCO Ltd.
May 12, 2014 As marketing drove new business growth by addressing the customer experience, HR needs to actively design new workforce service models focused on the employee
December 18, 2013 In order for clients and service providers to move to the world of "progressive outsourcing", the skills and capabilities of solution architects need to change.
September 24, 2013 IBM, a leading developer of cognitive computing technologies is continuing to evolve IBM Watson by enabling it to enter into the self service segment of CEM and
June 10, 2013 HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to law firms
May 14, 2013 Reports from our large community suggest that executives are deeply troubled by low rates of change adoption.
February 27, 2013 This report highlights a successfully evolving partnership between a major US-based bank and a leading service provider, Genpact.
February 05, 2013 HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.
October 19, 2012 This document introduces the Provider Capability Blueprint, our methodology to evaluate service provider marketplaces.
August 30, 2012 WNS is a mid-tier service provider based in India, but they may be one of the best-kept secrets in the BPO market today.
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