Our insurance coverage has consistently pointed out that traditional insurance carriers have a customer experience (CX) problem. The industry faces a multitude of challenges, central among them being the fact that customers don’t feel connected to their carriers, have low brand loyalty, and, in effect, have created a highly competitive landscape. Meanwhile, insurtechs are continually entering the market with new products and services that intrinsically place CX at the heart of their strategies. Life.io, a New Jersey-based insurtech, is focusing all its efforts on helping life and annuity carriers on this challenging but much-needed journey toward better CX.
August 01, 2025 Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
July 31, 2025 Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
July 25, 2025 TTHL are shifting their focus toward operational efficiency and customer value, with innovation taking a slightly lower priority.
July 25, 2025 Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
July 23, 2025 The future of fan engagement is about activating the right insights in the right format at the right moment.
July 22, 2025 Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.
July 16, 2025 Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
July 11, 2025 Cognizant commits to faster customer outcomes through vibe coding, industrialized AI, and multi-agent orchestration.
July 11, 2025 That opportunity is going begging.
July 09, 2025 The fastest five service providers share common traits: AI-first, domain-deep, US-centric, and proprietary AI platforms.
July 03, 2025 Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
July 03, 2025 Forget governance models. Focus on social determinants of health to drive real impact and better health outcomes.
June 30, 2025 In the current period of macroeconomic and policy unpredictability, enterprises should move beyond tactical cost savings.
June 30, 2025 The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.
June 24, 2025 VoC and VoP feedback shows you must sharpen your GTM story, co-innovation roadmap, and strategic vision to boost cybersecurity.
June 19, 2025 Harness interoperability, resilience, and adaptability to outperform your competitors.
June 16, 2025 AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025 The energy and utilities industry must leverage ecosystem partnerships to deploy Agentic AI and E&U transition.
June 12, 2025 AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 10, 2025 Genpact bets on Business Data Services to operationalize AI and drive real enterprise outcomes.
June 09, 2025 Leaders across business, politics, and society must find new ways of communicating beyond GDP, growth, and traditional economics.
June 09, 2025 Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.
June 09, 2025 Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.
June 05, 2025 Agentic is charging hard and fast at enterprise leaders – and they worry that support for its responsible adoption is lagging.
June 04, 2025 Harmoni.AI brings together AI-powered service delivery platforms, technology accelerators, and industry frameworks.
June 03, 2025 Writer has built a robust trust foundation reflecting where enterprise AI is heading.
June 03, 2025 Most health systems retain data for 7–10+ yrs, yet 90% goes unused in care, raising risks from unused, over-retained patient data.
May 30, 2025 In the 1st of 4 parts, the task-based agentic AI is seen to address specific transactions.
May 28, 2025 Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
May 28, 2025 In an era where emotional equity is one of the rarest assets, the inability to amplify that connection is a missed opportunity.
May 26, 2025 Pharma's need a revolutionary CIO agenda to power their growth that is facing multi-factor pressures.
May 22, 2025 HDS aligns Azure with sector needs, blending engineering depth across key industries.
May 22, 2025 Process and data debts remain supply chain and procurement’s most significant operational liabilities.
May 19, 2025 Cloud is now the operating system for AI transformation. Enterprises must rethink strategy, sourcing, and governance.
May 14, 2025 AI is the new attack surface—secure it with layered defenses, governance controls, and enterprise-wide accountability.
May 14, 2025 AI engineering pushes past the limits of traditional software development exposing an observability gap.
May 01, 2025 Retail and consumer goods leaders are facing a fragmented future—and must choose where to play.
May 01, 2025 BFSI and healthcare sectors are driving Q4 2024 growth for ‘Fastest Five’ , but enterprise buyers should be cautious.
April 30, 2025 Birlasoft, a challenger in the Azure space, bets on growth with AI, industry-focused solutions, and enterprise modernization.
April 28, 2025 AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 28, 2025 The PoV urges manufacturers to adopt emerging technologies for resilient supply chains and competitiveness amid global volatility.
April 28, 2025 There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.
April 24, 2025 Sportian was built by the sports sector, for the sports sector.
April 22, 2025 Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025 GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
April 21, 2025 Enterprises must look beyond short-term ROI and avoid knee-jerk budget cuts in response to daily market disruptions.
April 17, 2025 As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.
April 17, 2025 Uncertainty continues to impact TWILCTH revenue, but there are green shoots in North America that a slowing Europe offset.
April 17, 2025 Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.
April 16, 2025 Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.
April 16, 2025 Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
April 15, 2025 HFS Supply Chain Singularity framework—a vision for transforming supply chains into intelligent, integrated, and autonomous systems.
April 14, 2025 Crusty, old RFPs are dead, and sales teams are celebrating the technology that has defeated procurement’s dreaded go-to tool.
April 11, 2025 Service providers are engaging more deeply with the clients and partners to navigate complexity and enhance efficiency.
April 10, 2025 RCG faces price-sensitive yet principle-driven buyers—CIOs need bold, multifaceted agendas to stay ahead.
April 10, 2025 Strategic partnerships and integrated ecosystem are key to delivering value combining tech and domain expertise.
April 04, 2025 Service providers are enabling clients navigate complexity, unlock growth, and deliver differentiated products.
April 04, 2025 The opportunity to create significant competitive differentiation through AI is available today but will diminish over time.
April 03, 2025 Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
April 02, 2025 HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
April 02, 2025 The future of pharma GBS must address enterprise strategic priorities instead of a being a task level cost manager.
April 01, 2025 A broader market shift is underway, with enterprises increasingly integrating AI directly into their core data platforms.
March 27, 2025 The health system CIO agenda will be critical for business viability, future proofing, and transforming care delivery.
March 27, 2025 Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.
March 27, 2025 Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
March 21, 2025 India must build a homegrown, affordable healthcare system—leaving the US's failed value-based care for local needs for the win.
March 19, 2025 ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.
March 12, 2025 Fictiv illustrates how technology-led manufacturing platforms are reshaping the global supply chain landscape.
March 10, 2025 What applies to GenAI applies to any transformation effort, including sustainability.
March 06, 2025 Look at the UN Sustainable Development Goals: All 17 relate to health.
March 03, 2025 Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.
March 03, 2025 The energy sector is not seen as either high-tech or sustainable.
March 03, 2025 HFS Research, in partnership with Infosys, recently hosted a roundtable of senior energy industry decision-makers.
February 27, 2025 Workday tackles AI agent sprawl with its Agent System of Record, ensuring governance, security, and lifecycle management for digital workers.
February 27, 2025 Combining tech capabilities and attitude to address health outcomes will yield positive results.
February 26, 2025 Firms that fail to recognize the hardware-software interdependence in supply chains will remain stuck in a cycle of partial automation.
February 24, 2025 IT service providers can help healthcare clients achieve sustainability, boost efficiency, cut costs, and accelerate digital transformation.
February 20, 2025 Low-code was the precursor to prompt-based coding, and the lessons in this report are crucial for DevOps teams using both these solutions.
February 10, 2025 Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.
February 06, 2025 KPMG announced a new Head of Ecosystems as Services-as-Software shifts legacy opportunistic partnerships towards intentional ecosystems.
January 30, 2025 A guide for enterprise leaders on moving GenAI initiatives from endless pilots to successful organization-wide implementation and value creation.
January 30, 2025 While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.
January 29, 2025 Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.
January 29, 2025 Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and
January 23, 2025 Snowflake is making audacious strides to cement itself as the undisputed titan of the cloud data platform arena.
January 22, 2025 HFS sets forth a framework for manufacturers that unlocks ROI by leveraging agility, digital threads, and intelligent operations.
January 21, 2025 Enterprise digital teams should focus on quality engineering, innovative testing, and training to be efficient with high quality.
January 21, 2025 The fastest five blend domain and technology expertise with mid-tier agility, establishing themselves as a compelling choice.
January 16, 2025 The impending AI-powered paradigm will redefine how shoppers interact with e-commerce platforms.
January 15, 2025 Global aging trend drives demand for innovative elderly care solutions.
January 14, 2025 ASD affects 1 in 36 US children, with costs projected to hit $461B by 2025.
January 10, 2025 Empowering leaders to enhance fan engagements, strengthen connections, and create highly personalized, immersive experiences.
January 02, 2025 AI's leap to 'superintelligence' is inevitable. The tech will reach maturity, but are enterprises prepared to harness it?
December 27, 2024 ISO 42001, the new international standard for managing artificial intelligence (AI), is rapidly gaining traction as a benchmark for ethical and responsible AI
December 19, 2024 The technology sector produces (only?) 2-3% of global emissions, including hardware and chip manufacturing.
December 18, 2024 Zensar gains edge in life sciences with BridgeView, spanning R&D to commercialization solutions.
December 18, 2024 India's digital boom, PLI push, and talent hub status make it a top global destination for TMT investments.
December 17, 2024 PE firms consolidate for scale and efficiency, aiding healthcare but raising concerns about balancing profits and patient-centered care.
December 16, 2024 HFS' Purpose-based Performance model helps BCM firms ensure their innovation and tech investments are aligned with purpose.
December 13, 2024 America is getting older and sicker with growing shortage of clinicians; technology will be the only salvation to manage this perfect storm.
December 12, 2024 Persistent's SASVA offers enterprise solutions that cut through the noise of big tech's generic capabilities.
December 12, 2024 Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024
December 09, 2024 Businesses can’t stop sustainability. But they can be a part of how that change happens.
December 06, 2024 Vendor consolidation continues to impact TWILTCH providers’ financial performance but overall, the industry is improving.
December 04, 2024 CAP platforms shift from monolithic to modular, like Infosys Helix, helping payers modernize, mitigate risks, and address key challenges.
December 04, 2024 Hell hath no fury like departments of half-checked-out corporate bureaucrats colluding to strangle all projects from getting done.
December 02, 2024 AADA Quadfecta success hinges on modernizing fragmented data, adopting dynamic ecosystems, and upskilling for data-driven outcomes.
December 02, 2024 The future isn’t simply competition—it’s convergence; the market is rapidly moving toward end-to-end data platforms.
December 02, 2024 I was privileged to chair a discussion at the Ukrainian Pavilion at COP29.
November 26, 2024 Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.
November 26, 2024 Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.
November 25, 2024 Food Retailers must strategically adapt to remain relevant in an increasingly health-centric market.
November 22, 2024 TCS wants you to embrace change—balanced with the need for enterprise resilience.
November 21, 2024 Firstsource is helping clients embrace the agentic AI opportunity.
November 18, 2024 Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.
November 12, 2024 HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.
November 11, 2024 As technology investments drive more fan engagement and, subsequently, more revenue, all major sports franchises will follow suit.
November 11, 2024 Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.
November 05, 2024 Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.
November 04, 2024 CIOs can use AI to overcome complex SDLC efforts, BrillioOne.ai is an example of a services as a software solution.
November 04, 2024 GenAI transforms enterprise functions, enabling more agile workflows while thriving in well-established operational frameworks.
November 04, 2024 Every business model should include engaging with schools and the entire education system as a core strategic initiative.
October 24, 2024 GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.
October 15, 2024 Value-based care is a insurance construct being force fitted into care delivery that 60 years of experimentation has shown, it does not work. It is time to move
October 15, 2024 A leader’s success or failure hinges on relationships, and employees are deeply aware of this.
October 15, 2024 Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.
October 11, 2024 Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.
October 04, 2024 TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
October 03, 2024 Hitachi Digital Services and One Third have jointly developed a solution that cuts produce wastage by 25%.
September 30, 2024 Despite the industry slowdown, the “Fastest Six” continue to double down on strategic investments, particularly GenAI.
September 27, 2024 Health plans continue to escalate their costs while diluting the value proposition; employers must replace health plans and start a new alternate journey.
September 24, 2024 The great enterprise experiment with GenAI is over. Firms are moving away from ad-hoc tests and back to proper planning.
September 20, 2024 Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'
September 18, 2024 The outcomes delivered by 6 of US’s largest healthcare companies are terrible and they need to account for it.
September 12, 2024 The quadruple aim of care improves health outcomes, reduces costs, enhances patient experience, and addresses equity.
August 28, 2024 Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
August 23, 2024 To create sustainable value from M&As, financial services firms must adopt an integrated end-to-end approach.
August 19, 2024 A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.
August 09, 2024 Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.
August 08, 2024 E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
August 05, 2024 Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.
July 30, 2024 Financial pressures on health systems and hospitals are accelerating their adoption of AI-enabled offshoring that has come of age.
July 26, 2024 Infosys is progressing from internal trend scouting to externalizing innovation.
July 26, 2024 UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation
July 23, 2024 How new-gen leaders in GBS are pulling away from the pack.
July 23, 2024 The new labor draft bill in the Indian state of Karnataka, currently on hold, could impact IT investments.
July 23, 2024 We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.
July 12, 2024 TWILTCH continue to face another quarter of slowdown in growth in Q1 2024 due to uncertain macroeconomic environment.
July 11, 2024 BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.
July 11, 2024 The fastest five service providers revenue growth is slowing but they bet on emerging technologies to remain relevant.
July 09, 2024 Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.
July 08, 2024 FCCI chooses Cognizant to bring its E&S program to life
June 24, 2024 GenAI can elevate software development, but organizations must consider governance, security, and talent before starting the journey.
June 21, 2024 Efforts to limit medical debt in credit reporting will not address people hurting and the greed intrinsic to our healthcare system.
June 20, 2024 Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.
June 20, 2024 The urgency to address health equity has never been greater and incorporating it with the triple aim is a must.
June 14, 2024 Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
June 12, 2024 The possibilities of GenAI are immense and this practical playbook will help guide life sciences leaders realize its potential.
June 10, 2024 The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.
June 07, 2024 Choose your LLM for its fit with your business goals and use cases and take control of your digital destiny. Business first - tech second.
June 05, 2024 Manufacturers must prioritize integration of data and technology and focus on sustainability to get ahead.
June 03, 2024 HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.
May 31, 2024 Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek
May 22, 2024 At Google Cloud Next, Google showcased a host of capabilities integrating AI into its products, including chip investments, new agents, and LLM (large language
May 15, 2024 EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market
May 06, 2024 It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.
April 29, 2024 Explore the AWM industry's top GenAI case studies and use cases.
April 29, 2024 The strategies and drivers of the fastest-five service providers' impressive 2023 revenue growth.
April 24, 2024 How do you solve specific business problems with GenAI? Turn to vertical specialists. Here are 10 shaping the HFS Generative Enterprise™.
April 19, 2024 Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving
April 18, 2024 Cognizant is driving healthcare-as-a-horizontal to address the needs of non-native health enterprises.
April 13, 2024 The ABDM triggers healthcare mergers, boosting tech integration in India.
April 05, 2024 Ecosystems have increasingly become a force multiplier to help enterprises accelerate value creation.
April 03, 2024 Explore GenAI's role in shaping EX: excitement meets fear. Navigate privacy, data, and cultural shifts for a human-centric workplace.
April 03, 2024 Technology and service penetration for primary care and rehabilitation services is behind the curve and needs immediate attention.
April 01, 2024 2023 acquisitions provide valuable insight into the technology and consulting sectors' current priorities and future directions.
April 01, 2024 The pivotal shift from global to generative business services.
March 28, 2024 The HFS Generative Enterprise™ Ecosystem maps leading players across AI applications and infrastructure
March 14, 2024 Leaders must reframe enterprise operations through the lens of the new workplace paradigm: human-AI collaboration.
March 12, 2024 HFS interviewed two BFS firms working with Capgemini and AWS to better understand the relationship between modernization initiatives and cloud transformation
March 11, 2024 Celonis’ object-centric platform enables real-time, data-backed decision-making.
March 11, 2024 Cigna's exit from the Medicare business to focus on services suggests the risk business may not be commercially viable anymore.
March 11, 2024 GenAI can accelerate value realization from vertically integrated healthcare enterprises and help bridge the payer-provider disconnect.
March 07, 2024 RTO mandates expose a growing rift between employees and employers, underscoring control issues over genuine collaboration.
March 06, 2024 EY aids Kean University in data-driven well-being approach; reflects shift in prioritizing holistic wellness for institutions.
March 05, 2024 In an uncertain regulatory landscape for AI, it is time to prepare an internal roadmap to operationalize compliance frameworks.
March 04, 2024 Cigniti is striving to outgrow its image as a quality engineering company to become a digital engineering provider.
February 27, 2024 To progress with GenAI, we have to address the integration and governance issues operations leaders face.
February 26, 2024 Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.
February 23, 2024 KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.
February 21, 2024 Healthcare can leverage GenAI to address the payer-provider disconnect and maximize the value of vertically integrated healthcare enterprises.
February 20, 2024 Revenue per employee indicates the efficiency of resource deployment; in a high-tech world, it should be tracking higher.
February 15, 2024 Bringing two decades of acquisitions under one roof with a new focus on digital transformation deals.
February 14, 2024 Complexities in our operations are hindering CX + EX.
February 13, 2024 The AI continuum offers the opportunity to sustainably and positively impact the triple aim of care; leverage it optimally and boldly.
February 08, 2024 Accenture's investment in ConcentricLife helps it take the pole position for agency services.
February 07, 2024 Quality assurance is pivoting toward quality engineering to become an integral part of the software development life cycle.
February 06, 2024 Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.
February 06, 2024 Delivering Agile with a blend of products and services for midmarket clients.
February 01, 2024 Nearly two-thirds of firms don’t have complete governance frameworks for low-code development, impeding EX and CX improvement!
January 17, 2024 Managed services must move beyond legacy labor arbitrage and embrace innovative outcome-based models to unlock new sources of value.
January 17, 2024 Businesses embracing low-code development can outperform reluctant counterparts stuck in old development models.
January 15, 2024 Healthcare enterprises can leverage GenAI and price data exposed by transparency rules to impact the triple aim of care.
January 15, 2024 HFS CEO Phil Fersht connects with Celonis Co-CEO Alex Rinke to explore the link between GenAI and process intelligence.
January 15, 2024 Mid-tier service providers continue to beat the market average revenue growth despite challenging macroeconomic conditions.
January 11, 2024 The collaboration integrates supply chain planning, data, procurement, and order fulfillment with logistics management capabilities.
January 02, 2024 A look at how Innova Solutions performed in the HFS Horizons: Life Science Service Providers, 2023
December 20, 2023 Our interview with Felix Langenbach, CFO of LVMH Japan, explains the significance of customer experience in the luxury goods industry.
December 19, 2023 F&A will experience a significant impact from GenAI in the next few years, and the finance function will gradually adapt to it.
December 18, 2023 Q3 2023 quarterly results show a further slowdown in revenue growth, but large deals drive optimism for some IT service providers.
December 15, 2023 Technology and business leaders must recognize quantum computing's key role in planning for future compute needs.
December 14, 2023 We explore which skills organizations will demand more as they strive to capture value from GenAI.
December 14, 2023 Early innovators share their plans for investment across the GenAI ecosystem.
December 12, 2023 This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
December 12, 2023 In this month’s CI report, we’ll cover technology, insurance, life sciences, and more.
December 05, 2023 How is this study different? Discover lessons learned that make this a must-read series.
December 04, 2023 Virtusa’s WisMO 2.0 promises to be a comprehensive command center solution to help enterprises combat supply chain challenges.
December 01, 2023 Early adopters rank the overall impact of GenAI over the next few years against other technologies throughout history.
December 01, 2023 An exclusive cohort of early enterprise adopters identify the obstacles most likely to impact your GenAI deployment.
November 30, 2023 Service providers and advisory firms must bring partners, domain knowledge, and tools to aid customers’ data modernization journeys.
November 20, 2023 Getting to know Akkodis is time well-spent for savvy buyers seeking skills at the intersection of digital, IT, engineering, and talent.
November 20, 2023 In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.
November 15, 2023 The HFS Horizons: Life Science Service Providers, 2023 report examines the role of service providers in the life sciences industry.
November 14, 2023 HFS attends the Infosys Americas Confluence event and offers a spotlight on the opportunities and challenges facing Infosys.
November 13, 2023 Life and pensions are rife for digital transformation. Enterprises should make their transformation aspirations a reality.
November 07, 2023 Diversity and a framework combining connectivity, content, collaboration, and commerce deliver for Cognizant's CMT clients.
October 31, 2023 TechM stays grounded as it experiments with GenAI to help its clients with real, impactful solutions.
October 25, 2023 Genpact helps a leading bank manage its sponsor business, supporting US-based payment companies with a 360-degree sponsor program.
October 19, 2023 Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
October 17, 2023 Low-code brings visual software development, allows co-creation and speed to market, and speeds software delivery by up to 85%.
October 16, 2023 Why do we still use software development methodologies that waste time delivering impact? New tools can deliver real outcomes.
October 13, 2023 Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.
October 11, 2023 TCS is harnessing open banking effectively to help users of the Housemate app better manage their money.
October 11, 2023 Administrative burdens constrain clinicians from practicing at the top of their license; technology can remediate the situation.
October 03, 2023 Wipro's Medadvantage360 meets the needs of our seniors through technology, ensuring they get the care they need when they need it.
September 29, 2023 Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.
September 26, 2023 Microsoft Fabric and Sonata’s Lightning Build are attempting to ease the challenges of data for the enterprise.
September 21, 2023 WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.
September 21, 2023 Mid-tier IT companies are the fastest-growing service providers amid a continued economic slowdown.
September 19, 2023 HCLTech hosted its first BFSI analyst event. Here are HFS' top takeaways for enterprises in the year of the digital dichotomy.
September 18, 2023 In this month’s CI report, we’ll cover technology, sustainability, banking and financial services, cybersecurity, and more.
September 12, 2023 Rightpoint’s Total Experience approach binds CX, EX, and PX, connecting experience dots across the customer lifecycle.
September 11, 2023 HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.
September 11, 2023 IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
September 05, 2023 GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
August 25, 2023 Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
August 21, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, healthcare and more.
August 18, 2023 Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.
August 18, 2023 A 360° view of the health consumer will sustainably improve all attributes of the triple aim of care and keep us healthy, longer.
August 15, 2023 GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
August 10, 2023 eva is almost equivalent to a human associate in some dimensions with add-on benefits.
August 09, 2023 Cognizant has launched a new business group, Cognizant Ocean, to help ocean industries
August 08, 2023 Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.
August 04, 2023 Healthcare vertical integration must embrace the industry cloud to mitigate the risks of point solutions.
August 03, 2023 HCLTech’s DNA in infrastructure and deep expertise led State Farm to select it to help achieve its IT goals.
July 28, 2023 This engagement exemplifies why it is vital for enterprises to deliver a consistent and unified user experience.
July 18, 2023 To transform the enterprise work paradigm, work must shift to better outcomes for health consumers and healthcare enterprises.
July 13, 2023 Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.
July 11, 2023 With investments in IT, many of the larger players maintained higher growth while mid-tier providers’ growth slowed in Q1 2023.
July 06, 2023 Cognizant's Boehringer Ingelheim and Horizon wins reflects their performance, experience, and healthcare ecosystem capabilities.
June 30, 2023 NewgenONE IDP goes beyond simple data extraction and focuses on how data helps in gaining business intelligence.
June 29, 2023 Outsource RevOps to providers that understand the nuances of the platform economy if you want to maximize your chances of success.
June 28, 2023 Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.
June 27, 2023 Despite the hype, automating across the software development lifecycle takes more than a splash of generative AI.
June 22, 2023 Digital capabilities to address health outcomes through experience and engagement delivers real value to health consumers.
June 20, 2023 The latest quarterly (Q1 2023) results show a continued decline in revenue growth of TWILTCH service providers.
June 06, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, healthcare, insurance and more.
June 01, 2023 Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.
May 31, 2023 Coforge recently partnered with InsurNode to develop an on-demand insurance platform that leverages blockchain.
May 29, 2023 Infosys personalized medicine solution has all the components needed to help pharma scale personalized medicine.
May 24, 2023 Highlights from dynamic discussions in NYC with enterprise and industry leaders on the road to the Generative Enterprise.
May 19, 2023 Sonata’s acquisition of Quant aims to fuel its growth in the US-based BFSI and HLS industries.
May 16, 2023 Our research is informed by a recent survey with 150 payment providers.
May 15, 2023 Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
May 13, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, consumer products, healthcare, insurance and more.
May 11, 2023 Consumer expectations and emerging technologies are driving a rapid evolution in payments and demanding payment providers to modernize.
May 10, 2023 Accenture’s recent acquisition of Bionest brings niche skills that will help pharma develop strategies for complex treatments.
May 08, 2023 Core banking modernization no longer exclusively means rip and replace; it increasingly means componentize, complement, and extend.
April 28, 2023 Here comes HCLTech with the launch of a customer-proven platform to help enterprises succeed in the new paradigm of the metaverse.
April 28, 2023 Enterprises looking for a partner with a nearshore presence in Europe should take a close look at Lisbon and Hitachi Vantara.
April 24, 2023 Deloitte is adopting a distinctive approach to broaden its procurement proposition to drive innovation and growth.
April 24, 2023 This report dives into how employee experience is defining the digital workplace.
April 21, 2023 Integrating sustainability into organizational functions and activities will proliferate meaningful impacts.
April 20, 2023 Cognizant has acquired Mobica, an IoT software engineering service, providing enterprises with end-to-end IoT solutions.
April 14, 2023 Hexaware has leapfrogged life sciences capabilities by stitching together capabilities from Mobiquity and HighPoint Solutions.
April 14, 2023 State Farm reorganized its core IT infrastructure to keep up with digital shifts.
April 12, 2023 TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.
April 11, 2023 Building partnerships beyond the business with an experience-first focus is imperative for modern marketers.
April 06, 2023 Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.
April 04, 2023 Leverage the excitement of ChatGPT to craft a practical roadmap of embedding GAI to drive disruptive innovation.
April 04, 2023 NTT is experimenting with photonics to enhance healthcare delivery through the next generation of the internet.
March 24, 2023 Over 70% of CPG firms are building a DTC business model to increase sales, drive customer loyalty, and increase profitability.
March 22, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability and life sciences.
March 17, 2023 Build, buy, and compose is becoming the innovation mantra for BFS firms. Virtusa's OIP helps banks safely include fintechs.
March 17, 2023 Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.
March 10, 2023 Acquisitions bring platform capabilities as well as two new insurtechs to Tech Mahindra’s insurance practice
March 10, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, banking and financial services, healthcare, and life sciences.
March 07, 2023 Accenture puts $100m where its metaverse mouth is, taking strategic investments in a range of metaverse-enabling tech vendors.
March 02, 2023 The media industry must treat the climate and sustainability emergency… like an emergency.
February 16, 2023 The ABDM launched by the Indian government in September 2021 intends to make healthcare more accessible and affordable.
February 16, 2023 Pharma spin-offs must explore partnerships with suppliers to address opportunities for process reengineering and transformation.
February 09, 2023 Syniti drives business outcomes through data quality solutions.
February 08, 2023 ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.
February 06, 2023 Automated lifecycle management will enhance patient engagement, enabling efficient operations and greater cost savings.
January 31, 2023 Which of the top 16 IT and business services providers were the best employers in the world?
January 31, 2023 Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.
January 30, 2023 In a world of conflict, crisis and downturn, C-suites need to win the talent war by empowering staff to shape the future.
January 24, 2023 BASE acquisition by Infosys has reinforced its capabilities to aid life science to get value from cloud and emerging tech.
January 18, 2023 Deploying post-quantum cryptography will not be without risks. Enterprises must start developing well-thought-out roadmaps now.
January 17, 2023 Service providers remain aligned with commercial insurance that is declining while not investing in growth segments.
January 11, 2023 Strategic outsourcing leveraging core competencies addresses critical challenges, ensures both Atos and Siemens Healthineers win.
January 05, 2023 It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.
January 04, 2023 We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.
January 03, 2023 HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.
January 03, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, energy and utilities, financial services, healthcare and life media
December 21, 2022 There is a generational opportunity to improve health & care for employees if CHRO's and CFO's can collaborate and innovate.
December 21, 2022 HFS is cutting through the market noise around ChatGPT by providing our initial views
December 20, 2022 EY seems to firmly believe that collaborating with partners is necessary for helping its customers leverage the power of data.
December 20, 2022 How a global chemicals company and EY built and implemented a circularity measurement process.
December 12, 2022 Healthcare providers must put “prevention” at the centre of their ransomware defense strategy.
December 08, 2022 The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.
December 08, 2022 HGS Healthcare has been rebranded Sagility to bring a tech-and-services-led challenge to healthcare incumbents.
December 01, 2022 BFSI M&A is getting some play with Capgemini after digesting Altran. Its latest is capital markets' focused Quorsus.
November 29, 2022 DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
November 28, 2022 On October 10, 2022, World Mental Health Day, the Indian government launched the T-MANAS initiative.
November 17, 2022 BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.
November 17, 2022 At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.
November 15, 2022 How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?
November 04, 2022 Maintaining agility, being open to alternative ideas, and staying curious are the difference between success and calamity.
November 01, 2022 Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?
October 31, 2022 Service providers with no chief medical officer in their leadership ranks put their growth at risk.
October 24, 2022 HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
October 24, 2022 Industry lines are blurring, creating new opportunities, but industry-specific expertise will always be relevant.
October 22, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, energy and utilities, financial services, healthcare and life media
October 21, 2022 In this POV, we expand on India's home healthcare market and what it means for service providers.
October 20, 2022 Leaders know – adopt DevSecOps across the enterprise if you want to embed security by design.
October 18, 2022 Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.
October 17, 2022 The future of services must be built on shared purpose to maximize value and drive real change.
October 13, 2022 Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.
October 13, 2022 Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
October 07, 2022 Machine learning is proving to be a game changer when it comes to boosting the effectiveness of cybersecurity operations.
September 22, 2022 IBM Consulting acquires Dialexa to enhance digital design services.
September 20, 2022 In conjunction with KPMG, HFS looks at the drivers of low code in Europe and how daring leaders can succeed.
September 19, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, financial services, healthcare, media and entertainment, and other.
September 14, 2022 BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.
September 13, 2022 Healthcare businesses based on historical performances will be immune to recessions and continue to be on a growth trajectory.
September 02, 2022 UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.
August 25, 2022 Traditional banks can equal digital rivals’ tech and customer focus, and they can win by playing their scale advantage.
August 25, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, cybersecurity, financial services, healthcare, industry 4.0 and
August 19, 2022 Collaborating across the ecosystem creates customer loyalty in difficult moments.
August 19, 2022 Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.
August 11, 2022 HFS analysts recently attended the London and New York stops of Celonis’ World Tour. There was one clear takeaway.
August 10, 2022 The future of global business services is data-driven.
August 10, 2022 Operationalizing cloud native transformation must become a boardroom priority. We explain why.
August 03, 2022 To help envision and articulate the outcomes for cloud native transformation, we have identified six vectors.
July 28, 2022 Learn from the journey of Network Rail to apply an AI-mindset rather than just looking through the automation lens
July 25, 2022 Mindzie adds training platform to its low-code process mining platform and color-coded process maps.
July 21, 2022 Leaders from US health plans, health systems and life sciences discuss leveraging the healthcare ecosystem to personalize care.
July 15, 2022 Learn how Salesforce's continued focus on customer-centricity can maximize your Salesforce investments.
June 29, 2022 EY’s holistic approach to the future of retail.
June 23, 2022 Web3 comes charging toward us with a host of baffling buzzwords and cryptic acronyms. This A-Z decodes the ones that count.
June 22, 2022 HCL goes deep on Avaloq - first an enhanced partnership and now its acquisition of Confinale.
June 13, 2022 The implications of overturning of Roe v Wade will be most egregious against the triple aim of care.
June 10, 2022 Enterprises find themselves with a dilemma: invest in upskilling and training existing talent or roll the dice with the open market.
June 09, 2022 Tech Mahindra is organizing its blockchain competency to encompass metaverse, Web3, and NFTs, as well as blockchain solutions.
June 03, 2022 Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.
June 02, 2022 Price transparency is here but impacts will show up gradually across the healthcare ecosystem and affect stakeholders differently.
May 26, 2022 Pega has been ordered to pay damages for misappropriating Appian trade secrets. Will you still want them in your ecosystem?
May 17, 2022 All significant cybersecurity investments in 2022 point towards strengthening Zero Trust security posture and visibility.
May 05, 2022 The Mindtree–Cope partnership will be able to better connect value based care the dots and take holistic solutions to market.
May 05, 2022 Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.
April 25, 2022 UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
April 05, 2022 How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.
April 05, 2022 Telehealth enablement like RPM can do more than monitor patients and alert clinicians. It can be the default pre-triage approach.
March 24, 2022 The impact of social determinants of health on healthcare has been inconsistent due to it lacking in fairness, equity, and empathy.
March 24, 2022 Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
March 22, 2022 Service provider’s capabilities have matured in the LS industry to potentially drive disruption and redefine their go-to-market.
March 14, 2022 EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.
March 10, 2022 SaaS may be the most important investment an insurance firm can make in modernizing systems.
February 28, 2022 Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
February 17, 2022 Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.
February 15, 2022 Six enablers you should demand as you select the software to build out your OneEcosystem
February 11, 2022 In our recent survey, executives from the Life science industry agree they have major plans for investing in 5G adoption.
February 08, 2022 2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.
February 01, 2022 Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals
January 28, 2022 Expect a scramble for supply chain capability across consulting, technology, and services firms.
January 14, 2022 The continued maturation of digital health for primary care will disrupting health insurance in the US
January 06, 2022 Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.
January 05, 2022 The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.
December 21, 2021 Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
December 20, 2021 Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.
December 20, 2021 Technology leaders must be on guard as end-to-end management of privileged access is too critical to be left to manual processing
December 17, 2021 The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
December 17, 2021 We examine how HCL MVision framework enables transformation for its manufacturing clients.
December 09, 2021 We map political affiliation of US states against their population’s activity levels, nutritional choices, obesity & Covid deaths.
December 07, 2021 This report is our assessment of life sciences service providers by execution, innovation, OneOffice™ alignment, and client feedback.
December 06, 2021 Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
November 11, 2021 The highlight describes the rationale for Cognizant's acquisition of TQS
November 09, 2021 WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
November 04, 2021 Digital-first and human-centered design is the foundation of differentiated CX
November 03, 2021 Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?
November 02, 2021 Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.
October 29, 2021 Healthcare delivery models are going through a renaissance, reversing their current delivery paradigm and outsourcing more.
October 20, 2021 Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?
October 07, 2021 TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.
October 05, 2021 Social determinants of health are critical to bending the current trajectory of the triple aim with high costs and poor outcomes.
September 15, 2021 We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
September 10, 2021 Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
September 08, 2021 AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
September 03, 2021 BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.
September 03, 2021 Competitive intelligence platform that focuses on the life sciences could be worth its weight in gold if used smartly.
August 30, 2021 BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
August 27, 2021 A monthly rollup of merger and acquisition activity.
August 27, 2021 Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.
August 25, 2021 HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.
August 25, 2021 Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.
August 24, 2021 How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
August 24, 2021 How Bayer and Deutsche Post are aligning people, process, and change to make automation native.
August 23, 2021 Breaking down barriers between the front, middle, and back office is a foundation for navigating transformation.
August 23, 2021 A comprehensive view of global healthcare industry trends and their impact on IT and BPS and technology change agents.
August 16, 2021 At our Digital Symposium, HFS CEO Phil Fersht joined Tiger Tyagarajan, President and CEO of Genpact, for a candid Digi-side Chat.
August 16, 2021 Digi-side Chat on Unselfish Leadership with Jesus Mantas, Senior Managing Partner, IBM.
August 13, 2021 There are no good reasons or excuses left. It’s time to call out diversity as company-wide priority and make it non-negotiable.
August 12, 2021 We outline the Diversity discussion of HFS Chief Marketing Officer Nischala Murthy Kaushik at the HFS Digital Symposium.
August 05, 2021 Salesforce adds to its enterprise portfolio with an RPA provider of its own.
August 03, 2021 HFS OneOffice Pulse in healthcare focuses on demand changes we anticipate for technology and business services.
July 30, 2021 TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.
July 29, 2021 The time is now to replace analog work methods with the OneOffice mindset & work culture.
July 27, 2021 Everyone’s ideal work-life balance and working from home experience is different.
July 27, 2021 Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
July 27, 2021 The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.
July 23, 2021 C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
July 09, 2021 Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
July 08, 2021 Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.
July 07, 2021 Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.
June 30, 2021 A digital health framework that helps organize our thinking about this vast market segment.
June 21, 2021 Perspectives from HFS, EXL, and a selection of its Life Business clients on the data-driven future of the industry.
June 18, 2021 This point of view explores the impact of 5G on the industrial sector along with leading use cases.
June 17, 2021 Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
June 16, 2021 Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.
June 16, 2021 NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.
June 14, 2021 Low-code business process automation platform provider almost triples its headcount in six months.
June 14, 2021 Enterprises are keen to improve the customer experience, employee experience and supplier experience in business services.
June 09, 2021 Leaders in the travel and hospitality sectors are poised to face unknown demands.
June 03, 2021 Quantum computing is coming of age in the enterprise, with 86% of May 2021 HFS Pulse survey respondents active.
June 03, 2021 Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.
June 03, 2021 AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market
June 03, 2021 Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the
June 02, 2021 As IoT-based projects in enterprises have begun expediting projects from the pilot phase to achieve their digital transformation goals, HFS believes now is the
May 28, 2021 How Premier set up a unique digital customer experience that came to the rescue in a crisis
May 26, 2021 Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination
May 26, 2021 HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is
May 21, 2021 A monthly rollup of merger and acquisition activity
May 21, 2021 Atos announced the acquisition of Processia as it aims to strengthen its digital engineering and manufacturing capabilities to support client manufacturing
May 18, 2021 IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market
May 14, 2021 This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to
May 10, 2021 Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.
April 28, 2021 Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.
April 27, 2021 Infosys has marked sustainability services for rapid growth
April 23, 2021 Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential
April 23, 2021 Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.
April 23, 2021 The TMT industry is a springboard for horizontal cross-industry solutions.
April 23, 2021 5G is no longer about getting ahead of the curve—but there’s still an opportunity to be a trailblazer while much of the industry catches up.
April 14, 2021 Learn how Infosys helped Siemens Mobility to achieve a digital transformation
April 12, 2021 A monthly rollup of merger and acquisition activity
April 09, 2021 70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services
April 07, 2021 Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a
March 30, 2021 Nest is a platform for Atos to become a global force in L&P BPO
March 26, 2021 The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
March 26, 2021 As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree
March 26, 2021 Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
March 19, 2021 Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint
March 16, 2021 Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI
March 10, 2021 In January 2021, TCS launched the Autoscape solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for to
February 25, 2021 Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond "fix-and-survive" to compete in the economy
February 24, 2021 COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.
February 22, 2021 It’s not quite a first-mover advantage—but Atos and IBM are among the early big names in the sustainability solutions space.
February 22, 2021 We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.
February 19, 2021 Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation
February 19, 2021 In February 2021, Capgemini, SharpEnd and The Drum launched a new retail innovation store, CornerShop. It's an innovative brick-and-mortar store based out of of
February 17, 2021 With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
February 16, 2021 HCL recently launched the 1PLMCloud solution to help manufacturing firms transform their computer-aided design (CAD) and product lifecycle management (PLM) into
February 12, 2021 The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and
February 10, 2021 To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.
February 09, 2021 A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
February 02, 2021 Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -
January 19, 2021 In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements
January 12, 2021 HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are
January 11, 2021 Understanding the criticality of choosing the right IT service provider as a partner, in combination with its focus on slashing cost, Daimler has partnered with
January 05, 2021 As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
January 05, 2021 Accenture is making sustainability native to everything—internally and with clients—and is redefining how it measures impact. Enterprises and governments
December 10, 2020 This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.
December 04, 2020 HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
November 25, 2020 HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
November 24, 2020 What is Cognizant's strategy to revitalize, survive and thrive in the pandemic economy? To understand demand-side perspectives on the future of business and and
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 17, 2020 Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
November 17, 2020 While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
November 13, 2020 HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
November 13, 2020 Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
November 09, 2020 In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
November 04, 2020 Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
November 03, 2020 Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of
November 02, 2020 Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
October 27, 2020 HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime
October 23, 2020 Focus on the power of AND for Triple-A success, whatever the business setting
October 21, 2020 This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.
October 19, 2020 Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this
October 07, 2020 Concentrix aims to endure as a WAH leader
September 17, 2020 Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders
September 16, 2020 HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event
September 15, 2020 Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.
August 21, 2020 This highlight discusses about Bosch GuardMe, a lone worker protection solution.
August 03, 2020 How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
July 30, 2020 Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
July 08, 2020 Accenture’s recent Q2 2020 earnings give service providers the opportunity to understand the state of the market after the initial shock of COVID-19.
July 02, 2020 This report explores how Capgemini is leveraging emerging technologies for client business transformation
July 01, 2020 This report explores Capgemini's focus on APAC region
June 26, 2020 This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management
June 26, 2020 A comprehensive view of global retail and CPG trends and their impact on IT and business process services and technology change agents
June 19, 2020 HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
June 12, 2020 A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents
June 10, 2020 Have AR and VR reached the level of maturity that businesses need to consider them as new sources of disruption on their markets?
June 05, 2020 This report explores how PLM Systems augments Accenture's Industry 4.0 capabilities
June 05, 2020 After a 29% revenue increase in 2019, SD Worx has continued its growth and innovation strategy in 2020 to leverage a full suite of cloud, outsourcing, and data
June 01, 2020 This POV highlights the importance of integration software and how Wipro Appirio is using MuleSoft to help clients.
May 29, 2020 In this report, we explore that how this partnership will benefit the industrial manufacturing clients of Persistent in Europe
May 27, 2020 Find out how Luxoft and DXC have managed to support their clients change their working patterns in response to the conditions that the Covid-19 pandemic has
May 26, 2020 Since acquiring Domino from IBM, HCL has been working to revive the platform, making it one for enterprise clients to keep on their radar.
May 26, 2020 Furloughs and lay-offs definitely stress employees, but employees working remotely have witnessed a unique problem from mid-level managers during this pandemic.
May 22, 2020 This month (May 2020), Microsoft announced that customers and partners can also start using Azure Quantum primer.
May 21, 2020 Key trends from HFS Top 10 report on the top data science and machine learning platforms, with insights for enterprise IT leaders
May 14, 2020 In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and
May 13, 2020 In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.
May 12, 2020 Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.
May 07, 2020 As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.
May 06, 2020 Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a
April 30, 2020 Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 21, 2020 This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.
April 17, 2020 Consumer-driven medical devices are taking the industry by storm
April 17, 2020 For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.
April 16, 2020 Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
April 16, 2020 Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.
April 14, 2020 Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.
April 08, 2020 We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their
April 06, 2020 From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace
April 06, 2020 Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for
April 03, 2020 Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its
April 02, 2020 This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.
April 01, 2020 Infosys and its banking client’s “Juniper” solution could simplify cloud data integration for the entire banking industry
April 01, 2020 The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,
March 31, 2020 Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.
March 30, 2020 With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many
March 27, 2020 Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve
March 27, 2020 COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.
March 23, 2020 In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.
March 19, 2020 We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape
March 18, 2020 Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and
March 17, 2020 Will Wipro be the next 'experience agency' to watch?
March 16, 2020 HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
March 13, 2020 Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.
March 11, 2020 When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this
March 09, 2020 As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
February 28, 2020 The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are
February 25, 2020 In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
February 24, 2020 The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
February 20, 2020 Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.
February 17, 2020 Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
February 10, 2020 Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
January 24, 2020 A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective
January 21, 2020 Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages
January 17, 2020 HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
January 10, 2020 HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
January 08, 2020 For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking
January 07, 2020 Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
December 23, 2019 It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.
December 18, 2019 HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the
November 29, 2019 This report analyzes and rates 14 service providers serving the Life Sciences industry across innovation, execution, and voice of the customer criteria.
November 21, 2019 As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.
November 12, 2019 Use AR, VR, and MR technologies to make your physical operation environments more efficient and create meaningful, immersive experiences
November 08, 2019 SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward.
November 07, 2019 With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.
November 05, 2019 SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. the
November 03, 2019 At a recent event, HCL brought two major clients in to talk us through their digital journey.
October 18, 2019 Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
October 03, 2019 HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
October 01, 2019 A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
September 30, 2019 Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
September 25, 2019 Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
September 23, 2019 The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.
September 23, 2019 For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a to
September 19, 2019 Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part
September 05, 2019 Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.
August 29, 2019 Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else
August 19, 2019 Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.
August 19, 2019 Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.
August 16, 2019 Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market
August 15, 2019 Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
August 06, 2019 The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
August 01, 2019 This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer
July 29, 2019 This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of
July 26, 2019 As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.
July 18, 2019 The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.
July 17, 2019 Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.
July 16, 2019 Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.
July 03, 2019 HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.
July 03, 2019 The ever-accelerating evolution of technology means new waves of talent are in constant demand. However, enterprise talent strategies haven’t changed
July 03, 2019 Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
June 25, 2019 With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open.
June 24, 2019 RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS
June 17, 2019 Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
June 17, 2019 We have a serious issue with the provenance of pharmaceuticals and driving provenance by partnering with blockchain disruptors could be the solution.
June 17, 2019 Cybersecurity doesn’t immediately spring to mind when you think of 3D printing but enterprise hoping to adopt must make security a priority.
June 14, 2019 HFS’ recent coverage outlines how important it is for insurance carriers to explore new consumer and business ecosystems to serve new customer needs. We found
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
June 04, 2019 As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
May 31, 2019 HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and
May 16, 2019 Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are
May 15, 2019 Biometric security solutions are evolving, and in many cases, they are becoming commonplace—security executives must examine the growing market for solutions
May 14, 2019 Collaboration tools and platforms are very much in vogue, and even Facebook is getting in on the act in a big way. But in some cases, increased collaboration
May 14, 2019 Blockchain can provide physicians with ready access to patients’ electronic health information.
May 14, 2019 Poor data plagues the process manufacturing industry. Drive the adoption of AI and analytics by combining synthetic data with workforce experience.
May 14, 2019 This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
May 07, 2019 To put it simply, there are three main types of high-performance computers that fall into the quantum computer world - this POV looks at the differences between
April 26, 2019 Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.
April 25, 2019 Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to
April 25, 2019 Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug
April 24, 2019 The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.
April 09, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 03, 2019 The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.
April 01, 2019 Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.
March 29, 2019 How to make the most of your innovation center visit.
March 26, 2019 With the social and economic impact of environmental causes becoming so critical, you must embrace blockchain to stay in the game.
March 19, 2019 Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data to
March 06, 2019 A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
March 06, 2019 Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these
February 19, 2019 Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital OneOffice principles
February 15, 2019 The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.
February 08, 2019 HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy
January 23, 2019 With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
December 06, 2018 Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.
November 27, 2018 In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to
November 13, 2018 The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
November 12, 2018 Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.
October 30, 2018 HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.
October 26, 2018 This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.
October 22, 2018 We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
October 11, 2018 Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
October 01, 2018 HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.
August 31, 2018 As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.
August 27, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the
August 20, 2018 HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users
August 14, 2018 This report examines the market performance of the TWITCH providers to dig deeper into some of the dynamics at play.
August 13, 2018 AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
July 26, 2018 A comprehensive analysis to find the possible reasons for this slowdown based on our 2017 ER&D captive data.
July 25, 2018 In the fast-moving digital world, enterprises must shift their approach to technology to a smart lifecycle management model.
July 10, 2018 An interview with Tim Pullen, Chief Financial Officer of Arm Limited
July 05, 2018 The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
July 04, 2018 Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’
June 25, 2018 Emerging technologies are bringing about a reckoning for a long-complacent industry
June 18, 2018 Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services
June 13, 2018 Voice of the Customer: Automotive Engineering Services
June 07, 2018 How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition
June 05, 2018 Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
May 28, 2018 Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
May 21, 2018 This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
May 04, 2018 Analysis of analytics services, with an emphasis on the smart analytics sub-set of the HfS Triple-A Trifecta of intelligent automation technologies.
April 25, 2018 Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
April 17, 2018 ‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
March 28, 2018 This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
March 26, 2018 In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.
March 07, 2018 As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
February 26, 2018 This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 26, 2018 This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 26, 2018 This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 19, 2018 How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.
February 09, 2018 Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
February 07, 2018 This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 06, 2018 How Can Product Companies Leverage Engineering Service Providers in Ensuring Digital Accessibility?
February 02, 2018 This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
February 01, 2018 How building a digital foundation is essential to the success of the modern insurance company.
January 31, 2018 Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
January 30, 2018 This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 26, 2018 This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 26, 2018 This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 24, 2018 This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 24, 2018 This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 24, 2018 A number of the main predictions of drivers for investment in cyber security services in 2018.
January 19, 2018 Our top level predictions for IT Services growth for 2018 and beyond.
January 17, 2018 The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.
January 17, 2018 Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 12, 2018 We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
December 20, 2017 Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?
December 20, 2017 This report analyses and evaluates key digital consultancy service providers operating in the healthcare and life sciences industry.
December 15, 2017 How DXC's ENVISION incorporates drawing into digital transformation and other business challenges.
November 30, 2017 How sustainable are the high valuations now being attached to RPA providers?
November 28, 2017 Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
November 22, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Healthcare industry.
November 20, 2017 RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
November 16, 2017 "Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
November 09, 2017 HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
October 27, 2017 EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice
October 23, 2017 This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.
October 20, 2017 Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
October 12, 2017 This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.
October 10, 2017 A comprehensive view of the services capabilities of a Service Provider
September 29, 2017 Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
September 07, 2017 Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
August 31, 2017 The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
August 28, 2017 This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
August 25, 2017 In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and
June 30, 2017 RPA helps to side step upgrade issues - enabling back office efficiency without downtime.
April 20, 2017 The inaugural Utility Operations Blueprint covers IT, BPO and Engineering Services in the utility industry, trends, market activity and 14 service providers.
February 17, 2017 Product Lifecycle Management (PLM) is a growing market for digital manufacturing and selection of PLM software is very important. Thus the trend of different is
January 11, 2017 In this PoV, we discuss the top strategies adopted by the PLM service providers to expand their PLM business, their key differentiators and the major changes to
November 28, 2016 Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.
November 17, 2016 This HfS Blueprint Report looks at the innovation and execution capabilities of 13 PLM service providers in detail.
October 18, 2016 This PoV covers details of Building Information Modeling (BIM), including different dimensions of BIM software.
October 17, 2016 This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
September 29, 2016 This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
September 19, 2016 A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
August 26, 2016 This PoV provide an analysis based on our monthly outsourcing deals research studies to identify trends in Energy & Utilities.
July 11, 2016 HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.
June 29, 2016 Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities
June 07, 2016 HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.
May 31, 2016 The road to the Cloud is not going to be smooth for many enterprises. HCL shows how it provides an interim step for Volvo.
April 01, 2016 A look at how a hospital is teaming its doctors and technologists with NTT DATA’s data scientists and technology to get better clinical results.
April 01, 2016 HCL steps up its acquisition game by acquiring Geometric to augment engineering capabilities and jump to third in the HfS Engineering Services Top 20.
March 30, 2016 Key considerations and advice for service buyers seeking a provider to help implement a social customer experience strategy.
March 18, 2016 HfS came across a solution targeted to enable employees to easily set up and coordinate corporate-sanctioned programs for employee engagement.
March 15, 2016 The WNS acquisition of Value Edge Services brings in a talent and tools to help support market intelligence for R&D and Commercial Services.
March 11, 2016 The Sykes acquisition of ClearLink adds digital marketing and sales generation to its portfolio poses integration and talent alignment challenges.
February 24, 2016 The Truven acquisition includes research scientists who have industry specializations that can help turn data into insight, and relevant action.
February 15, 2016 The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
February 12, 2016 The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.
February 12, 2016 Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
February 10, 2016 February 5th 2016 was the worst day ever for SaaS companies, erasing $28 billion in market cap. LinkedIn lost 43% of its value.
February 10, 2016 For HfS, individual stock fluctuations don’t matter much but we are interested in what this means for the market.
February 08, 2016 HeyWire is plugging a gap in multi-channel strategy by enabling two-way texting and integration with the contact center.
February 08, 2016 The Silicon Valley giants have huge energy needs. How do these companies make sure they have enough energy supply to keep their operations running? Google bets
January 11, 2016 Recent acquisition of NaviNet by NantHealth makes sense in showing how the health care industry can deliver on the “Triple Aim.”
December 16, 2015 Boomerang moves into Accenture Consulting because of its strong connections and depth in the Life Sciences industry.
December 15, 2015 A closer look at investments software product engineering service providers are making to help ISVs on the As-a-Service journey.
December 11, 2015 In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
December 10, 2015 HfS shares how Privacy Analytics is looking to make it easier and less risky to share and analyze health care data.
November 29, 2015 Deploying product management approaches and investing in shared intellectual property is the path to early IoT differentiation and success.
November 20, 2015 MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.
November 16, 2015 Services buyers are making progress toward modernizing their utilities operations and collaborating with service providers to make the shift.
October 09, 2015 HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its
September 25, 2015 HfS recently caught up with IBM's Dr. Dorai to get some insight on the concept of "actionable insight" and its importance in bringing enterprises into the
September 23, 2015 All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and
September 21, 2015 A follow on to our previous soundbite leading into Dreamforce '15 and what we are looking for, this time we capture some of the key things we found at this
September 17, 2015 Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of
September 15, 2015 BPaaS needs a reinvention for insurance—expanding the scope of services, the technical architectures and the business imperatives beyond cost savings to speed
September 09, 2015 Dreamforce '15 promises to be a bigger extravaganza than ever before, so HfS has decided to focus our time there researching 4 key trends that are important to
September 03, 2015 30 million exposed users are just the beginning of a nasty Ashley Madison saga touching on the very nature of cybersecurity, the risk of corporate and the value
August 31, 2015 The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process
August 26, 2015 Xerox adds capability for population health, care management & consumer engagement with RSA Medical. Is it also rethinking for an As-a-Service approach
July 31, 2015 The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to
July 27, 2015 It’s time to move on from this old chestnut and forget the “Uber” case for a while. Please.
July 06, 2015 For Salesforce to be successful in bringing to life its full vision for digital marketing it needs customers and partners to also embrace a revolutionary way of
June 19, 2015 The journey into the As-a-Service Economy is a risky one with many bumps to be hit on the road ahead. Organizations not only run the risk of being disrupted
June 19, 2015 Approximately 3 in 4 pharma & healthcare participants rank “Intelligent Data”—realtime applied analytics models, techniques, & insights from big having
May 27, 2015 The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by
May 19, 2015 As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.
May 01, 2015 In this report, we present the findings from surveying a representative group of 35 insurance BPO decision makers on how they are moving insurance into the
April 30, 2015 ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --
April 24, 2015 The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.
April 20, 2015 For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding
April 15, 2015 HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
April 10, 2015 HGS took a majority stake in Colibrium, a move to become a partner in the transition payers are undergoing to become B2C businesses in healthcare.
April 09, 2015 In the market for product engineering services, we are observing six key changes in "the world we live in" which are acting as catalysts in the adoption of the
March 27, 2015 Cognizant celebrated its 20 year anniversary by hitting $10 billion in revenues. HfS takes a look at how the company is reinventing itself for future growth in
March 26, 2015 Is our 2015 prediction of big engineering services acquisition by top 6 India-centric service providers potentially happening?
March 25, 2015 Robotic Process Automation won't deliver on its potential if it's deployed as a tailored point solutions. RPA needs a broad cross-client infrastructure first
March 24, 2015 As we see five signals of evolution of engineering services from niche to mainstream, we plan to evaluate top 30 engineering services providers on their and
March 18, 2015 As impressive as the HR, time, pay, benefits, compliance, and talent capabilities are in its solution to date, Ceridian’s RelatedMatters acquisition raises to
March 09, 2015 To remain relevant to evolving client needs, BPO service providers must be investing in creating a strong CTO position and empowering that role with the budgets
February 24, 2015 EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance
January 28, 2015 Enterprise buyers/clients of sourcing: some guidance here on how, when, and why to get on the path to the "as-a-service" economy.
December 03, 2014 The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.
November 25, 2014 A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
November 24, 2014 EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
August 14, 2014 There are a range of marketing processes that tie into digital enabled customer lifestyle journey that we believe are ripe for service providers to take on.
July 25, 2014 Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of
May 21, 2014 Excerpts of our conversation with CMO Axis’ Founder & Director, Vinod Harith, discussing the implications of digital change, challenges and opportunities for
May 17, 2014 Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers
April 29, 2014 Genpact's acquisition of Pharmalink Consulting brings them into an emerging potentially multi-billion market for BPO.
April 16, 2014 In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.
March 11, 2014 The adoption of digital processes and technologies is speeding the growth of Marketing BPO as a unique segment of the marketplace.
February 20, 2014 IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into
February 14, 2014 HfS comments on the recently published Federal Reserve Board and OCC guidance on the use of outsourcing providers, and specifically on the implications for all
February 04, 2014 In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
December 16, 2013 Kronos customers report its software helps deliver management effectiveness, employee retention and engagement, and company competitive advantage, with multiple
August 06, 2013 In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.
April 18, 2013 Sweeping industry reform, regulations, increasing data availability, and a newfound need for operational efficiency are driving healthcare buyers to get smart
April 04, 2013 The durable medical equipment (DME) industry is rapidly changing due to increased regulation. In this RapidInsight, we examine the challenges for the DME as as
March 01, 2013 Mature analytics solutions can strongly impact member management, operations and risk, provider relationship management and care management.
October 24, 2012 This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
October 24, 2012 This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
September 05, 2012 HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order
August 30, 2012 EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
August 22, 2012 On August 14, PwC announced its intent to acquire social media strategy firm Ant’s Eye View (AEV).
November 16, 2011 A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to
August 30, 2011 The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future
July 17, 2011 Organizations have yet to benefit from one integrated global business services framework for managing outsourcing and shared services. This report, co-authored
January 26, 2011 This HfS Market Landscape evaluates the growing global LPO market - the core trends and dynamics, and examines the services provider landscape.
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