Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
August 17, 2026 Orange Business is recasting trust as an operating model built on control points, not a slogan.
August 17, 2026 AI reliability has become the missing link between deploying AI and trusting it to deliver business outcomes.
August 17, 2026 Over 50% of manufacturers say data, not AI models, is what blocks industrial AI from scaling past pilots.
August 14, 2026 A look at how Mphasis performed in the HFS Horizons: Customer Experience Services, 2026.
August 14, 2026 A look at how Accenture performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 Payers that shift left to prevention and wellness can cut medical loss ratio by 3.3 points and lift margin by 1.6 points in three years.
August 13, 2026 A look at how Ibex performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how Wipro performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how TTEC performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how TP performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how Movate performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how Deloitte performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how Concentrix performed in the HFS Horizons: Customer Experience Services, 2026.
August 12, 2026 A look at how Amdocs performed in the HFS Horizons: Customer Experience Services, 2026.
August 12, 2026 A look at how Tech Mahindra performed in the HFS Horizons: Customer Experience Services, 2026.
August 12, 2026 A look at how TCS performed in the HFS Horizons: Customer Experience Services, 2026.
August 12, 2026 A look at how KPMG performed in the HFS Horizons: Customer Experience Services, 2026.
August 12, 2026 A look at how Genpact performed in the HFS Horizons: Customer Experience Services, 2026.
August 12, 2026 See how 17 providers rank as F&A shifts from labor-led delivery to software-like finance services in 2026.
August 12, 2026 A look at how Capgemini performed in the HFS Horizons: Customer Experience Services, 2026.
August 10, 2026 83% of supply chains are buying AI and only 13% have deployed it; the fix is the operating model, not the technology.
August 04, 2026 A survey of 105 business leaders reveals how mobility, industrial, and energy firms are adopting physical AI.
August 03, 2026 Modernization is what makes enterprise AI tick, but it has to be prioritized as such rather than a cost-takeout exercise.
July 31, 2026 Reset the GCC you already run before scaling it: 52% of GCC activity is now brownfield and 62% is AI-centric.
July 29, 2026 Manufacturers can cut new product failure risk by partnering with specialist engineering firms with deep industry expertise.
July 29, 2026 Industrial enterprises are consolidating engineering, digital, and operations under one lifecycle accountability model.
July 28, 2026 The real sovereign AI question for CIOs is control over what agents do, not where the data sits.
July 22, 2026 India's GCCs score 61.9 on the inaugural HFS Generative GCC Index, where ownership now outweighs headcount.
July 22, 2026 This case study shows how The AA and EXL built an activation layer to move insurer claims AI from pilots to production.
July 21, 2026 New HFS and Movate research on why enterprises can deploy AI in 2026 but few can price, orchestrate, or grow with it.
July 21, 2026 Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.
July 17, 2026 How non-bank lenders can close the gap between AI activity and measurable P&L impact with a self-funded model.
July 15, 2026 Why buying AI-led services on labor-era contracts misprices risk, and five sourcing moves CPOs should make now.
July 15, 2026 Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
July 13, 2026 How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
July 09, 2026 Revature unifies recruitment, skills mapping, and deployment on one platform to help enterprises build AI-ready talent.
July 08, 2026 Zime's AI engine turns your best sellers' behaviors into scoreable guidance so every rep can sell like a five-year veteran.
July 07, 2026 Document operations, not extraction, is where ops leaders recover cost, cycle time, and margin on document work.
July 06, 2026 Most CX buyers want outcome-based pricing, yet only 5% have contracts built to pay for results.
July 06, 2026 59% of enterprises run agents for under 5% of revenue today, but expect 15% or more within two years.
July 02, 2026 Why health plans must shift left to prevention, using AI for faster prior auth and cost transparency.
June 30, 2026 How Black Box's IntelliPact links IT performance to business outcomes and ends the watermelon effect for good.
June 29, 2026 Health plan CIOs are moving AI from automating cost controls to managing population risk that improves MLR.
June 29, 2026 Enterprise AI portfolios are stuck at task level because context is fragmented, unowned, and unfunded across Fortune 1000 firms.
June 27, 2026 A look at how Sutherland performed in the HFS Horizons: HCP Service Providers, 2026.
June 27, 2026 A look at how SoftServe performed in the HFS Horizons: HCP Service Providers, 2026.
June 27, 2026 A look at how Publicis performed in the HFS Horizons: HCP Service Providers, 2026.
June 27, 2026 A look at how Inovalon performed in the HFS Horizons: HCP Service Providers, 2026.
June 27, 2026 A look at how Infinite Computer Solutions performed in the HFS Horizons: HCP Service Providers, 2026.
June 27, 2026 A look at how EXL performed in the HFS Horizons: HCP Service Providers, 2026.
June 27, 2026 A look at how Capgemini performed in the HFS Horizons: HCP Service Providers, 2026.
June 26, 2026 A look at how Kyndryl performed in the HFS Horizons: HCP Service Providers, 2026.
June 26, 2026 A look at how Hitachi Digital Services performed in the HFS Horizons: HCP Service Providers, 2026.
June 26, 2026 A look at how EY performed in the HFS Horizons: HCP Service Providers, 2026.
June 26, 2026 A look at how Accenture performed in the HFS Horizons: HCP Service Providers, 2026.
June 25, 2026 P&C insurers hire claims TPAs on cost but fire them on outcomes, and fixing how you buy closes the gap.
June 25, 2026 Databricks' Data + AI Summit got the enterprise AI diagnosis right, but its breadth is a reason to govern vendor dependency.
June 25, 2026 Sovereign AI has moved from policy debate to procurement clause: five stress tests to apply before signing.
June 23, 2026 US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.
June 22, 2026 GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.
June 22, 2026 An HFS and EY analysis of why scaling agentic AI means tackling five interdependent friction areas together.
June 19, 2026 Infosys's $459M Optimum Healthcare IT deal buys provider-market credibility, not yet the win.
June 18, 2026 How Lenovo's FIFA World Cup 2026 build gives CIOs a blueprint for running AI in production at scale.
June 18, 2026 Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.
June 18, 2026 Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.
June 18, 2026 AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.
June 17, 2026 A comparison of 50 healthcare provider service partners on their readiness to scale agentic AI and outcome-based delivery.
June 17, 2026 Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.
June 17, 2026 How humanizetech.ai automates SAP delivery from design to go-live, easing the specialist bottleneck that stalls programs.
June 17, 2026 Aerospace and defense leaders face a 17,000-aircraft backlog they cannot deliver; execution, not demand, defines the next phase.
June 16, 2026 Cursor's enterprise pivot gives tech leaders the leverage to set the terms with AI-native software engineering vendors.
June 15, 2026 HFS Research and Genpact study finds four enterprise debts trap $18 trillion and block AI value.
June 10, 2026 Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.
June 10, 2026 Why CIOs must separate proven AI in SAP delivery from AI claims in production ERP, and what to demand of providers.
June 10, 2026 Self-pay is the new margin lever for healthcare providers facing steep public funding cuts in 2026.
June 10, 2026 As agentic AI matures, efficiency gains plateau while intelligence value compounds; see which KPIs to track now.
June 08, 2026 A look at how Birlasoft performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
June 08, 2026 A look at how YASH Technologies performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
June 08, 2026 A look at how Tech Mahindra performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
June 08, 2026 A look at how PwC performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
June 08, 2026 A look at how IBM performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
June 08, 2026 A look at how Accenture performed in the HFS Horizons: SAP S/4HANA Transformation Services, 2026.
June 08, 2026 How CIOs can scale AI into production and close the velocity gap separating frontrunners from the rest.
June 05, 2026 Sun Pharma's $11.75B Organon deal offers any pharma CIO a 90-day playbook for cross-border integration.
June 05, 2026 How CISOs can rebuild cybersecurity into VulnOps to safely deploy agentic AI at enterprise scale.
May 31, 2026 LTM's Analyst Day reveals a Services-as-Software pivot and BlueVerse Credits pricing model for AI-era buyers.
May 30, 2026 GCCs stall on AI productivity because FTE economics punish it. Here’s how to rewire authority, talent, and rewards.
May 29, 2026 Google I/O 2026 brings Services-as-Software forward by 12 to 18 months, making it a 2026 procurement call for CIOs and CTOs.
May 28, 2026 How service providers are turning SAP S/4HANA migrations into measurable business outcomes for the Global 2000.
May 27, 2026 The Infosys-Alcaraz deal is a Topaz proving ground for enterprise AI buyers, not just a tennis sponsorship.
May 26, 2026 FCC leaders must move from rules-based monitoring to intelligence-led, AI-native models to fight today's financial crime.
May 22, 2026 Aokah brings services-as-software to GCC setup, replacing weeks of consulting with AI-led decisions.
May 22, 2026 Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.
May 17, 2026 At the HFS Roundtable in April, leaders agreed that health plan margins won't recover from bolt-on AI, and SAS rewires delivery.
May 15, 2026 EmTech 2026 showed that enterprise AI's next phase will be won at the operating layer, not the foundation model.
May 15, 2026 Engineering leaders who use AI to automate tasks and redesign workflows will introduce better products faster.
May 15, 2026 Why agentic AI alone won't make your supply chain always-on, and what CSCOs must rewire to close the gap.
May 13, 2026 Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.
May 11, 2026 Inside the Hiscox–Sutherland carrier playbook for turning AI into a sustainable competitive moat in commercial insurance.
May 09, 2026 Accenture's Reinvention Services replaces capability-led delivery with seven C-suite personas and outcome-based pricing.
May 08, 2026 Canva quietly evolved from design tool to AI platform; here’s what CMOs need to know before the next AI platform decision.
May 07, 2026 Stop funding your food and agri AI partner's learning curve and start demanding the domain expertise you need.
May 07, 2026 A look at how Ema performed in the HFS Horizons: Agentic Technology, 2026.
May 05, 2026 A 4-stage playbook for mid-tier Indian hospital CEOs to grow international medical tourism through journey orchestration.
May 05, 2026 Execution intelligence gives transformation leaders real-time visibility to close the change management gap stalling AI ROI.
May 04, 2026 Digital sovereignty is now a CPO supply chain risk: four pillars to map exposure and five contract moves before the next renewal.
May 01, 2026 How agentic AI moves enterprises from cost obsession to outcome value, with tokenomics replacing per-seat pricing.
May 01, 2026 HFS Research, in partnership with AOP, surveys 73 procurement executives across 9 industries. Roughly 25% of procurement functions hold a consistent strategic
April 30, 2026 AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
April 29, 2026 Agentic AI stalls not on technology but on accountability, measurement, workforce clarity, and process readiness.
April 29, 2026 The merger offers end-to-end control to power the shift to outcome-based contracts.
April 27, 2026 CIOs must decide who owns the AI control plane as Oracle, Microsoft, and SAP compete to orchestrate enterprise execution.
April 27, 2026 Effort-based AMS contracts are obsolete; CIOs need a 4P framework to capture value in the $1.5T Services-as-Software era.
April 22, 2026 Oracle's AI is outpacing CIO operating models; HFS's Services-as-Software™ playbook closes the AI velocity gap before renewal.
April 21, 2026 Scaling agentic AI fails when decision rights, data access, and accountability are not redesigned alongside it.
April 17, 2026 Banking and payments leaders learn how domain-native engineering and AI can replace legacy delivery models.
April 17, 2026 Rackspace is seeking to become your governed runtime for enterprise AI, focused on regulated and latency-sensitive sectors.
April 15, 2026 Reclaim your firm's intelligence with a new sovereign AI enterprise stack.
April 15, 2026 Learn how iOPEX runs operations as software to deliver structural cost decline and measurable business outcomes.
April 14, 2026 CAGNY confirmed what numbers have been signaling for several quarters, growth will not return automatically once inflation eases.
April 13, 2026 Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.
April 09, 2026 At its US AR Day, Infosys presented a newly packaged AI-First Value Framework as the solution to operationalizing AI.
April 08, 2026 AI is making enterprise decisions, but only 14% of organizations have designed the human governance needed to own them.
April 06, 2026 Enterprises control data but not AI systems, creating a hidden dependency that becomes a governance and security risk as AI scales.
April 03, 2026 Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.
April 03, 2026 CoreStack’s acquisition of BetterCloud is all about creating an agentic governance OS that works across apps, data and workflows.
March 31, 2026 Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.
March 26, 2026 Movate evolves its strategic direction for enterprise AI adoption.
March 25, 2026 OrbitShift uses agentic AI to turn fragmented market signals into structured pipeline execution across the full deal lifecycle.
March 25, 2026 MWC 2026: telcos chase sovereignty, scale agentic AI via orchestration and outcome KPIs, and push AI-RAN into networks.
March 24, 2026 OpenClaw shows the way ahead for cutting margin-sapping complexity by decoupling growth from headcount.
March 24, 2026 How 17 service providers are delivering AI-ready, sovereign, and autonomous next-gen IT infrastructure.
March 24, 2026 Senior enterprise leaders learn why governance confidence, not intent, is the real barrier to scaling AI safely beyond pilots.
March 23, 2026 Consumer goods supply chain leaders use this navigator to surface hidden costs, rationalize complexity, and prevent relapse.
March 23, 2026 CTOs are consolidating toward partners that can unify engineering, digital, and AI across the product lifecycle.
March 23, 2026 SaaS vendors innovate fast, but slow GSI partners trap enterprises in tech debt. Assess their influence on the product roadmap.
March 18, 2026 Enterprise leaders must prepare now for the HR-quake of AGI, and the prospect of business units run with one human at the helm.
March 18, 2026 IBM’s HR transformation shows how CHROs can rebuild the operating model first and lead the shift to the agentic enterprise.
March 18, 2026 Salesforce revamps partner program to drive outcomes, pushing partners beyond deal closure to real value delivery.
March 18, 2026 An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
March 17, 2026 Health plan CIOs must strategically choose the right SaS enabler to deliver CAPS functions as the CAPS market consolidates.
March 17, 2026 Only 21% of C-suite leaders can prove AI is delivering measurable value, even as 87% invest faster than they can demonstrate ROI.
March 16, 2026 Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.
March 13, 2026 Health system CIOs get a 17-solution AI roadmap to fight revenue cuts, clinician shortages, and margin pressure.
March 13, 2026 Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.
March 11, 2026 GenAI creates but Agentic AI acts. Don't confuse the two.
March 10, 2026 When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.
March 10, 2026 HFS and Sutherland convened insurance GCC leaders for a roundtable to move the conversation from GCC rah-rah to grounded realism.
March 09, 2026 Who actually wires AI into your live systems, governs it in production, and makes it keep working?
March 06, 2026 Enterprises scaling agentic AI will find why 22% face emergent behaviors and 18% hit auditability gaps without a formal agent OS.
March 05, 2026 Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.
March 05, 2026 Telco leaders explain how agentic AI shifts the operating model from siloed automation to cross-domain orchestration.
February 27, 2026 IGT Solutions wins the HFS Challenger accolade by industrializing AI-first CX at scale across travel and beyond.
February 24, 2026 Enterprise AI Execution is the missing link between data and governed action, and here’s why Celonis is positioned to provide it.
February 24, 2026 At the Hitachi Cyber Summit 2026, the firm articulated its efforts to go all-in on securing the convergence of IT and OT.
February 24, 2026 How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
February 23, 2026 Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.
February 19, 2026 Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.
February 19, 2026 We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
February 19, 2026 Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
February 17, 2026 Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.
February 17, 2026 This piece delves into the findings of our Blockchain Horizon and discusses the trends that the study uncovered.
February 16, 2026 Health plans have no reason to continue to maintain multiple CAPS; leverage Services-as-Software to source for outcomes.
February 16, 2026 European Union (EU) enterprises will find India-based GCC decisions easier to approve, faster to staff, and simpler to run.
February 13, 2026 EY has reframed the Blue Yonder adoption journey as a business-led transformation, not an IT-led implementation.
February 13, 2026 This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
February 12, 2026 A survey of 100 UK&I leaders finds most firms lack the culture and talent to scale vibe coding without open governance.
February 12, 2026 Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.
February 05, 2026 Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.
February 04, 2026 Hitachi has to prove that the merger of GlobalLogic and HDS can be executed without destroying what makes them valuable.
February 04, 2026 CIOs learn how Quinnox's Services-as-Software model rewires AMS delivery for faster resolution and measurable throughput gains.
February 03, 2026 We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
February 03, 2026 Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
February 03, 2026 A survey of 101 US enterprise leaders reveals that only 15% have AI at run-state, yet 60% expect 30%+ BPO productivity gains.
February 02, 2026 CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
January 28, 2026 Quantiphi earns the HFS Challenger accolade for combining agentic AI platforms with outcome-based commercial models.
January 27, 2026 Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
January 21, 2026 Redesigning the operating model of insurers with digital labor at the core.
January 20, 2026 GenAI is a powerful amplifier for marketers, but humans must be at the helm to create drive differentiation through creativity.
January 19, 2026 HFS Research and Infosys recently convened a closed-door banking roundtable to explore the friction with AI.
January 15, 2026 Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
January 15, 2026 A survey of 122 Global 2000 leaders finds AI stalls in core operations because enterprises lack the industry context to scale it.
January 14, 2026 Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
January 06, 2026 Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
January 05, 2026 HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
January 05, 2026 Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
January 05, 2026 Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.
December 24, 2025 For AI to deliver enterprise-level outcomes, rebuild your operating model on a modern Services-as-Software™ (SaS) foundation.
December 23, 2025 EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.
December 23, 2025 Perpetuuiti converts business continuity and disaster recovery from manual scripts into automated, AI-led software execution.
December 22, 2025 Enterprises trust SI execution but want proof of innovation impact and clearer, business-led go-to-market.
December 22, 2025 Recent Quantum developments suggest that the shift from theory to enterprise value may be closer than many CIOs expect.
December 17, 2025 Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.
December 17, 2025 Cut the chaos of supervising AI models, context, and autonomous decisions with our framework for safe and productive use of LLMs.
December 12, 2025 Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
December 12, 2025 A survey of 123 Global 2000 CIOs finds enterprises spend up to 7x more on services than software, compounding tech debt.
December 10, 2025 Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
December 10, 2025 Physical AI is your best bet to turning infrastructure into a revenue engine.
December 10, 2025 Enterprise leaders learn why outdated ServiceNow service models stall ROI and how agentic AI fixes the delivery model.
December 09, 2025 This deal creates a data fabric for CIOs and transformation leaders juggling hybrid cloud, AI roadmaps, and Kafka sprawl.
December 09, 2025 Firstsource helped a media giant transform CX with digital-first touchless journeys, cutting costs and boosting customer loyalty.
December 05, 2025 AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.
December 05, 2025 A call for CFOs to redesign finance for AI-native speed, accuracy, and trust before legacy models turn it into a bottleneck.
December 04, 2025 HFS analysts connected with Tomas Kunzmann, Chief Executive Officer, and Pieter Viljoen, Chief Data Officer of Allianz Partners.
December 03, 2025 The future of payments lies in moving value, not just money, and orchestrating this ecosystem is where the success lies.
December 03, 2025 Health plans not addressing health is the ultimate fraud perpetuated on the American public - but now is the chance to fix it.
December 03, 2025 This report assesses the 14 global sourcing and procurement vendors capabilities for the enterprises to choose for the partner.
December 03, 2025 Enterprises must rewire for Human+Machine delivery or risk falling behind in the Services-as-Software™ era.
December 03, 2025 CTOs scaling AI agents will find out why actor-based architecture cuts multi-day runs to 15 minutes at a fraction of the cost.
December 02, 2025 Without codified knowledge and shared visibility, you can lose up to 10% of value annually due to fragmented data and decisions.
December 01, 2025 A guide for CIOs to shift from cloud projects to cloud products and build a continuously modernized, AI-ready cloud.
November 25, 2025 HCLTech’s Analyst Day, the company demonstrated transformation from a diverse portfolio into a unified Services-as-Software model.
November 25, 2025 Movate believe it has developed a roadmap that will drive enterprises towards production with Agentforce.
November 25, 2025 Quality today is about engineering trust at scale, not just finding defects.
November 25, 2025 Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
November 24, 2025 Veltris shows how Vertical AI embedded in micro-industry workflows drives real revenue outcomes, not just pilots.
November 24, 2025 GBS reflects the enterprise value chain and is unique in able to help life sciences address their unprecedented revenue headwinds.
November 21, 2025 This POV describes how enterprises must take part in creating India's semiconductor supply chain.
November 20, 2025 Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025 Treat process intelligence as the AI context fabric. If you can’t trace a dollar to a process change, your AI isn’t intelligent.
November 20, 2025 WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025 Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
November 19, 2025 Kissflow ringfences citizen development, allowing CIOs to scale innovation and control chaos
November 19, 2025 CrewAI runs 400 million agents monthly across a claimed 60% of Fortune 500 companies, delivering 80-90% efficiency gains.
November 19, 2025 A comparison of 20 supply chain service providers across three horizons of AI-driven, resilient, interoperable supply networks.
November 19, 2025 You’re either accelerating your transitions or becoming irrelevant.
November 18, 2025 Most enterprise attempts at offsetting fail.
November 18, 2025 While life sciences providers have earned strong trust from enterprise and partners, they must now prove impact, not just intent.
November 18, 2025 Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.
November 18, 2025 How to escape the code-heavy models that perpetuate an outdated ecosystem and inflate tech debt.
November 17, 2025 Life sciences enterprises expect partners to co-own innovation, not just deliver services, by investing in IP and real outcomes.
November 17, 2025 The HFS Horizons: Life Sciences Service Providers, 2025 highlights the industry revenue headwinds and the limitations of suppliers.
November 14, 2025 AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
November 14, 2025 Mid-markets have endured disadvantages, smaller budgets and teams, and lower margins. But the AI era has shifted the landscape.
November 14, 2025 Agentic AI is collapsing enterprise silos, turning decades of supply chain interoperability dreams into operational reality.
November 13, 2025 An assessment of the leading service providers delivering enterprise blockchain.
November 13, 2025 T&H service providers are performing well in delivering efficiency and cost impact.
November 13, 2025 T&H industry has spent the last few years rebuilding operations and restoring traveler confidence.
November 12, 2025 Senior BFSI industry leaders must set red lines or watch policymakers, markets, and public opinion impose them instead.
November 12, 2025 Automation solves today’s problems but GenAI-driven reinvention defines tomorrow’s mortgage leaders.
November 12, 2025 Data chart from “HFS Horizons: Intelligent Supply Chain Services, 2025” shows where the money is flowing.
November 12, 2025 More than 70% enterprises are investing in planning and supplier management.
November 11, 2025 Consulting’s future is AI-powered, orchestrated, and outcome-based, not effort-driven.
November 11, 2025 Six challenges for semiconductor enterprise clients in 2025.
November 10, 2025 IBM’s acquisition of Cognitus signals a pivot from the old services-led model toward IP-first SAP transformations.
November 06, 2025 This DVP mentions the advantages of stablecoins over CBDCs even with the respective challenges of both CBDCs and stablecoins.
November 06, 2025 HFS Horizons: Life Sciences Service Providers, 2025
November 06, 2025 Data is driving digital sovereignty, which is critical for a company's leadership to understand and manage global risks.
November 06, 2025 Mortgage operations simply can’t scale on people alone; technology is the real lever to offset brutal margin pressure.
November 05, 2025 How procurement leaders can escape AI pilot purgatory and deliver faster, smarter, operational impact at scale.
October 31, 2025 Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.
October 31, 2025 Transitions are the new foundation of enterprise agility where value, trust, and transformation are built or broken.
October 30, 2025 AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
October 28, 2025 Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
October 27, 2025 This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 24, 2025 Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.
October 24, 2025 GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 24, 2025 This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 17, 2025 GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025 This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 17, 2025 Co-innovation is no longer optional so build outcome based ecosystem or fall behind.
October 17, 2025 The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 16, 2025 Bank CXOs must measure enterprise debt rigorously.
October 15, 2025 Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.
October 15, 2025 Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 15, 2025 Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
October 14, 2025 Enterprises need Workday partners that drive AI-led, experience-driven transformation tied to business outcomes.
October 13, 2025 Enterprise tech leaders are stuck with bloated development cycle when what they need is speed, and a clear path to value.
October 13, 2025 TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.
October 10, 2025 Enterprises are sending clear signals: investments are shifting to consolidation and efficiency-led transformation.
October 09, 2025 Lidd AI helps Latin American enterprises escape AI pilot purgatory with a 90-minute discovery tool and iterative delivery sprints.
October 09, 2025 Our Horizons evaluation encompassed 15 service providers, drawing insights from 40 lenders and partners that contract with them.
October 06, 2025 The payer market is toast and if you have investments like platforms in there, it is time to bail.
October 03, 2025 Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.
October 03, 2025 Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.
October 01, 2025 Agentic AI is key to life sciences to help manage their revenue decline realities of the future.
October 01, 2025 The expense of the new $100k H-1B visa fee slams the labor arbitrage door on employing US-based foreign talent.
October 01, 2025 AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
September 30, 2025 Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.
September 30, 2025 The fastest five service providers demonstrate organic and inorganic AI investments to help enterprises realize their AI ambitions.
September 29, 2025 Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.
September 26, 2025 The need to embed cybersecurity into strategic decision-making has never been more urgent.
September 25, 2025 Rankings of 21 semiconductor service providers driving chip innovation across the value chain.
September 22, 2025 To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.
September 19, 2025 Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
September 19, 2025 Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.
September 17, 2025 Accenture’s IAMConcepts deal signals that access and sovereignty now define enterprise cybersecurity.
September 16, 2025 This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
September 15, 2025 HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.
September 12, 2025 Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.
September 11, 2025 With trillions in revenues at risk, life sciences must adopt a radically different approach to protect and grow.
September 09, 2025 The journey toward an AI-empowered, agile enterprise is challenging but underway in organizations across sectors.
September 05, 2025 AI is accelerating shadow IT as business users build concepts into apps. IT needs representation. FDE may be the answer.
September 05, 2025 AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
September 05, 2025 Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
September 04, 2025 Your screens could become a separate revenue generating engine through solutions like Wipro VisionEdge.
September 03, 2025 This report sheds light on how client risks and demands drive innovation in the evolving cybersecurity landscape.
September 02, 2025 Global firms link with universities to drive commercial tech. Indian leaders risk lagging in AI hardware and semiconductors.
September 02, 2025 Enterprises subscribe to the notion of "AI as a catalyst to reimagine the business" stall in experimentation instead of scaling.
September 02, 2025 A successful pivot from traditional IDP to agentic-driven workflow automation.
August 29, 2025 Enterprises must reduce custom builds and focus on business outcomes and speed. TCS Crystallus helps with pre-built accelerators.
August 27, 2025 For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 26, 2025 Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
August 26, 2025 Altimetrik helps enterprises cut through complexity and build the foundational capabilities.
August 25, 2025 BBB upending healthcare, shift in demographics, and out of control increases should motivate employers to embrace new models.
August 25, 2025 Empowering deskless workers with digital tools, culture, and AI by placing them at the center of enterprise transformation.
August 25, 2025 Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
August 25, 2025 A look into the implications of the Wipro-Harman deal for enterprises and the broader market.
August 18, 2025 Mortgage lenders are outsourcing for convenience and cost optimization, not resilience. This model must change.
August 18, 2025 Hurtling toward an agents-everywhere free-for-all? WRITER's Action Agent promises a fix - with caveats.
August 08, 2025 The BBB will disrupt US healthcare and put supplier consolidation on steriods unless they can reinvent their value proposition.
August 08, 2025 This report serves as a critical call to action for CIOs in the banking sector.
August 07, 2025 The realities of winning in data and AI: Lessons from the front line.
August 07, 2025 Finance transformation won’t scale on vision alone. It needs resilient foundations and reimagined talent.
August 06, 2025 AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
August 06, 2025 Fourteen service providers ranked on how well they help enterprises modernize digital marketing and sales with AI and design.
August 04, 2025 The biggest barrier to AI success is the weight of legacy systems and outdated processes.
August 04, 2025 Cybersecurity is an enabler for E&U, not a constraint.
August 04, 2025 WRITER provides a full-stack platform for enterprises to build, activate, and supervise custom AI agents.
August 01, 2025 Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
July 31, 2025 Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
July 30, 2025 An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
July 25, 2025 TTHL are shifting their focus toward operational efficiency and customer value, with innovation taking a slightly lower priority.
July 25, 2025 Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
July 24, 2025 An assessment of the leading service providers in cybersecurity resilience and innovation.
July 23, 2025 The future of fan engagement is about activating the right insights in the right format at the right moment.
July 22, 2025 Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.
July 16, 2025 THL leaders must continue focusing on pragmatic modernization while addressing the need to balance core with edge.
July 16, 2025 Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
July 16, 2025 A practical guide to deploying AI employees and scaling agentic transformation for measurable impact across enterprise functions.
July 14, 2025 Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
July 14, 2025 Clinical agentic is our only path to bridge the huge and growing divide between demand for care and shrinking supply of clinicians.
July 11, 2025 ITCMAARS is a phygital platform designed by ITC to overhaul how Indian agriculture functions.
July 11, 2025 Eclypses secures enterprise data at the application layer using quantum-safe, token-based encryption.
July 11, 2025 That opportunity is going begging.
July 09, 2025 The fastest five service providers share common traits: AI-first, domain-deep, US-centric, and proprietary AI platforms.
July 09, 2025 Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
July 08, 2025 Decades of technical and process debt mean static and semi-flexible workflows deliver limited outcomes in today’s world.
July 03, 2025 Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
July 03, 2025 Forget governance models. Focus on social determinants of health to drive real impact and better health outcomes.
June 30, 2025 Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.
June 30, 2025 HFS take on Accenture's bold announcement of Reinvention Services.
June 30, 2025 In the current period of macroeconomic and policy unpredictability, enterprises should move beyond tactical cost savings.
June 30, 2025 With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
June 30, 2025 The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.
June 26, 2025 A pragmatic deep dive into the AI endeavors of the North American consumer goods sector.
June 25, 2025 Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
June 24, 2025 $1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.
June 24, 2025 How should the non-bank mortgage industry prepare for the inevitable transformation it will bring? A mortgage industry discussion.
June 23, 2025 The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.
June 20, 2025 Doctor shortage combined with diluting their time by administrative process can be mitigated by multi-agentic AI.
June 20, 2025 Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 19, 2025 You can’t scale AI on fragmented ops. Celonis puts process intelligence at the heart of enterprise transformation.
June 19, 2025 Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
June 19, 2025 Harness interoperability, resilience, and adaptability to outperform your competitors.
June 19, 2025 Enterprises must govern Agentic AI differently from AI agents or risk invisible security, compliance, and control failures.
June 18, 2025 UM and PA's are admin processes tend to delay care causing harm to patients, AI is the best approach to mitigate the dangers.
June 16, 2025 AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 16, 2025 Mindcorp.ai automates high-value knowledge work with 10,000+ AI agents, cutting a four-week Kearney analysis to one day.
June 13, 2025 Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 13, 2025 FP&A is evolving from reporting to real-time decisions driven by clean data, business context, and cross-functional talent.
June 13, 2025 As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 13, 2025 The energy and utilities industry must leverage ecosystem partnerships to deploy Agentic AI and E&U transition.
June 12, 2025 AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 12, 2025 Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 11, 2025 Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 10, 2025 Genpact bets on Business Data Services to operationalize AI and drive real enterprise outcomes.
June 10, 2025 The E&U market for consulting, technology, and broad business services from IT to engineering is growing.
June 10, 2025 AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
June 10, 2025 If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.
June 09, 2025 Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.
June 09, 2025 Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.
June 06, 2025 Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
June 06, 2025 A playbook for IT leaders: Generative AI (GenAI) has the power to revolutionize industries, but scaling it is no walk in the park.
June 05, 2025 Agentic is charging hard and fast at enterprise leaders – and they worry that support for its responsible adoption is lagging.
June 04, 2025 Harmoni.AI brings together AI-powered service delivery platforms, technology accelerators, and industry frameworks.
June 04, 2025 Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 04, 2025 RCPG leaders must select partners based on their proof of future-ready innovation capabilities.
June 03, 2025 Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
June 03, 2025 Writer has built a robust trust foundation reflecting where enterprise AI is heading.
June 03, 2025 Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
June 03, 2025 AidenAI helps enterprises cut digital transformation costs by 60% and time-to-market by 55% with its agentic AiDAP platform.
June 03, 2025 Most health systems retain data for 7–10+ yrs, yet 90% goes unused in care, raising risks from unused, over-retained patient data.
June 02, 2025 Kognitos replaces black-box RPA and GenAI tools with plain English, deterministic automation that enterprises can trust and audit.
June 02, 2025 Vibe coding is a glimpse into the future of software development, but one that demands careful oversight and proper planning.
May 30, 2025 In the 1st of 4 parts, the task-based agentic AI is seen to address specific transactions.
May 30, 2025 This PoV explores how enterprise R&D must adapt for the SDVs era, digital innovation, and new mobility business models.
May 28, 2025 Despite AI hype and investment, enterprises are held back by legacy tech, rigid structures, and poor data—not the algorithms.
May 28, 2025 This article talks about customer and partner experience of IT service providers in the E&U industry.
May 28, 2025 No industry has figured out its talent transition, but energy’s turbulence offers a mirror to other sectors.
May 28, 2025 With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.
May 28, 2025 Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
May 28, 2025 Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.
May 28, 2025 In an era where emotional equity is one of the rarest assets, the inability to amplify that connection is a missed opportunity.
May 27, 2025 This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.
May 27, 2025 Apple’s India pivot highlights concentration risks—enterprises must diversify supply chains and act fast to secure resilience.
May 26, 2025 Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025 The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
May 26, 2025 Pharma's need a revolutionary CIO agenda to power their growth that is facing multi-factor pressures.
May 23, 2025 It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
May 23, 2025 Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.
May 23, 2025 An ambitious vision of a unified ‘supply chain operating system’ connecting planning, execution, and partners end-to-end.
May 22, 2025 HDS aligns Azure with sector needs, blending engineering depth across key industries.
May 22, 2025 Process and data debts remain supply chain and procurement’s most significant operational liabilities.
May 22, 2025 The highlight explores HDS' HARC for AI platform that offers real-time visibility, predictive insights, and cost management.
May 22, 2025 Enterprise leaders have cozily operated within a stable social contract for decades. AI is breaking it.
May 21, 2025 In our latest research, clients rated providers poorly on IP development, R&D investment, and effective fintech collaboration.
May 21, 2025 Service providers are falling short on commercial banking-specific IP and scalable talent.
May 21, 2025 Clarifies what CISOs must deliver to boards, what they shouldn’t own, and how to align accountability with authority.
May 20, 2025 Before regulation hampers AI’s positive potential due to a lack of corporate responsibility...
May 19, 2025 If that was ever an opportunity to differentiate, it’s now.
May 19, 2025 CFOs treating talent as infrastructure are turning transformation into business impact.
May 19, 2025 Cloud is now the operating system for AI transformation. Enterprises must rethink strategy, sourcing, and governance.
May 16, 2025 Reimagine GCCs as innovation powerhouses—not cost sinks.
May 15, 2025 SAP emphasizes cloud, AI, and ecosystem-wide connectivity as the recipe for resilience.
May 14, 2025 AI is the new attack surface—secure it with layered defenses, governance controls, and enterprise-wide accountability.
May 14, 2025 A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
May 14, 2025 Tinkerers stall. Orchestrators win by scaling agentic AI fast with secure platforms, real governance, and enterprise control.
May 14, 2025 AI engineering pushes past the limits of traditional software development exposing an observability gap.
May 14, 2025 Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
May 12, 2025 Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
May 12, 2025 Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.
May 08, 2025 AI is your escape from technical debt—not because it makes legacy cheaper, but because it gives you the tools to tear it down.
May 07, 2025 This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.
May 06, 2025 By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.
May 06, 2025 US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.
May 05, 2025 Self-insured healthcare is transforming fast, creating a $600B market across five cost–wellness employer archetypes.
May 02, 2025 Global services must shift from scale to outcomes—rewiring models, mindsets, and metrics for purpose-led value.
May 01, 2025 Retail and consumer goods leaders are facing a fragmented future—and must choose where to play.
April 30, 2025 Birlasoft, a challenger in the Azure space, bets on growth with AI, industry-focused solutions, and enterprise modernization.
April 29, 2025 Cloud and analytics remain indispensable—but they need to be wired into new AI-driven engines of value.
April 29, 2025 Leaders must revamp AI training to be adaptive that blends artistic and scientific talent.
April 29, 2025 CerebrixOS enables enterprises and service providers to transition from traditional people-driven models to AI-driven, scalable, and secure data and agentic
April 29, 2025 The PoV explains emerging technologies that manufacturers should not miss in this disruptive era.
April 29, 2025 This report explores how DHL leveraged a technology-led BPaaS model alongside Wipro to accelerate transformation.
April 28, 2025 AI is transforming cyber defense—enabling faster detection, smarter response, and a shift from reactive to anticipatory security.
April 28, 2025 AI and cybersecurity are no longer separate — their convergence defines the future of enterprise risk and resilience.
April 28, 2025 AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 28, 2025 The PoV urges manufacturers to adopt emerging technologies for resilient supply chains and competitiveness amid global volatility.
April 28, 2025 There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.
April 25, 2025 90% of outsourcing spend now aligns to HFS’ eight strategic domains, with just four accounting for over half.
April 25, 2025 Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.
April 25, 2025 Tariffs are killing the offshore model, IT industry must reinvent or risk irrelevance.
April 24, 2025 Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.
April 24, 2025 HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.
April 24, 2025 Sportian was built by the sports sector, for the sports sector.
April 23, 2025 An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.
April 22, 2025 Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 22, 2025 Healthcare is at a critical junction, with IoT improving outcomes, reducing costs, enhancing patient experience, and equity.
April 22, 2025 The public sector doesn’t need to eliminate outsourcing, but rather ensure it delivers clear, people-first outcomes.
April 21, 2025 GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
April 21, 2025 Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.
April 21, 2025 Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.
April 17, 2025 As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.
April 17, 2025 Uncertainty continues to impact TWILCTH revenue, but there are green shoots in North America that a slowing Europe offset.
April 17, 2025 Orion by Innova Solutions helps GCCs scale innovation & align with parent goals through tailored support and ecosystem integration.
April 17, 2025 Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.
April 16, 2025 India’s healthcare is under pressure, tariffs and AI disruption demand urgent, proactive action.
April 16, 2025 Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.
April 16, 2025 Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
April 15, 2025 BFS firms must treat tariff turmoil like past crises—only a fast, focused, flexible response will safeguard tech and resilience.
April 15, 2025 HFS Supply Chain Singularity framework—a vision for transforming supply chains into intelligent, integrated, and autonomous systems.
April 14, 2025 AI and protectionism are rewriting tech delivery—enterprises must rewire IT models for speed, resilience, and real outcomes.
April 11, 2025 Trump tariff's are going to make healthcare cost not just unaffordable but impossible to access.
April 11, 2025 Service providers are engaging more deeply with the clients and partners to navigate complexity and enhance efficiency.
April 11, 2025 BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.
April 10, 2025 RCG faces price-sensitive yet principle-driven buyers—CIOs need bold, multifaceted agendas to stay ahead.
April 10, 2025 Strategic partnerships and integrated ecosystem are key to delivering value combining tech and domain expertise.
April 10, 2025 Use our frameworks to decide on suitable use cases for agentic AI, and to map your route to widespread adoption.
April 09, 2025 Appian tackles process debt with a unified platform for scalable, governed automation and AI readiness.
April 08, 2025 GenAI should enhance, not replace, the elements of sports media that create an emotional connection.
April 08, 2025 BFS firms are stuck in AI productivity. Our roundtable, in collaboration with Infosys, reveals how to unlock AI-first growth.
April 04, 2025 Service providers are enabling clients navigate complexity, unlock growth, and deliver differentiated products.
April 04, 2025 The opportunity to create significant competitive differentiation through AI is available today but will diminish over time.
April 03, 2025 Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
April 03, 2025 Trade wars and protectionism are accelerating the shift from offshore talent to Services-as-Software (SaS), redefining enterprise service delivery.
April 02, 2025 HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
April 02, 2025 Pilots aren’t enough. At a Coforge-HFS roundtable, execs called for real structural change to scale GenAI and agentic AI.
April 02, 2025 The future of pharma GBS must address enterprise strategic priorities instead of a being a task level cost manager.
April 02, 2025 Sports organizations must shift their mindset to lean on service providers for what they’re actually good at—digital transformation.
April 01, 2025 A broader market shift is underway, with enterprises increasingly integrating AI directly into their core data platforms.
March 28, 2025 Penske & Hitachi Digital integrate AI-powered Proactive Diagnostics & Guided Repair to transform fleet operations.
March 28, 2025 Ascendion has fully integrated sister company Collabera Digital, in a move to compete in AI-led engineering outside North America.
March 28, 2025 The telecom industry must take its opportunity in decarbonization, supply chain responsibility, and social impact.
March 28, 2025 The energy and utilities industry needs new clarity from its CIOs.
March 27, 2025 The health system CIO agenda will be critical for business viability, future proofing, and transforming care delivery.
March 27, 2025 Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.
March 27, 2025 Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
March 26, 2025 NVIDIA’s GTC25 laid foundations for compute power to trigger a new wave of digital reshoring. It’s time to reshore intelligence.
March 25, 2025 Coca-Cola Bottlers Japan wants to enhance uptime, optimize operational costs, and shift the equipment business to profit-making.
March 25, 2025 HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.
March 19, 2025 The mid-office has emerged as the battleground for building adaptable supply chains.
March 19, 2025 CTOs must come to grips with another new kid on the AI block—Model Context Protocols.
March 19, 2025 Enterprises are betting on AI, but 45% of employees resist it. AI adoption demands workforce readiness—tech alone won't solve the gap.
March 19, 2025 ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.
March 19, 2025 In the sports industry, the product is the player, and leaders must protect their athletes at all costs.
March 19, 2025 Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.
March 17, 2025 The long-term direction of the energy transition and broader sustainability has not changed.
March 17, 2025 IBM’s move to acquire DataStax is a bold bet on the value of fixing a big enterprise AI bottle neck: unstructured data.
March 13, 2025 WNS now holds a powerful card, but its success will be measured by how well it enables enterprises to operationalize analytics.
March 13, 2025 Persona-led AI solutions that address urgent and specific needs of C-suite leaders promise to break through stalled adoption to inspire enterprise-wide AI
March 13, 2025 Sports teams and leagues must meet fans where they are and match content distribution with demands.
March 12, 2025 Fictiv illustrates how technology-led manufacturing platforms are reshaping the global supply chain landscape.
March 11, 2025 Inflection AI's new 'mixture-of-experts' model offers a path to high-performing, cost effective, enterprise scale AI.
March 11, 2025 Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.
March 11, 2025 The European Union recently released its anticipated “streamlining” of sustainability regulations.
March 11, 2025 Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.
March 11, 2025 As consumption shifts, AI-driven media strategies, data-backed fan engagement, and new revenue models are redefining the industry.
March 10, 2025 What applies to GenAI applies to any transformation effort, including sustainability.
March 07, 2025 The health plan CIO agenda must be aligned to the business of risk instead of playing with old technologies.
March 07, 2025 Trust, leadership coaching, employee upskilling, and collaborative future-state envisioning form the foundation for sustainable AI development.
March 06, 2025 Look at the UN Sustainable Development Goals: All 17 relate to health.
March 06, 2025 DataArt, a provider of app development, data analytics, and cloud migration, has steadily gained recognition in the IT services industry.
March 03, 2025 Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.
March 03, 2025 This POV covers macro-economic conditions and uncertainties that IT service providers must navigate.
March 03, 2025 HFS Research, in partnership with Infosys, recently hosted a roundtable of senior energy industry decision-makers.
March 03, 2025 Artificial intelligence is reshaping product development by improving cost, quality, and sustainability.
March 03, 2025 Integrate the wealth of data, analytics, and baselining that ESG reporting efforts generate.
March 03, 2025 Amid AI buzz, enterprise IT leaders must prepare for the quantum revolution, Microsoft's Majorana 1 chip is a breakthrough.
March 03, 2025 Retailers are leveraging AI-driven pricing to improve margin efficiency, demand forecasting, and omnichannel pricing.
February 27, 2025 UST’s Retail GenAI Platform provides a blueprint for expanding beyond isolated experiments to align AI with overarching business imperatives.
February 27, 2025 Workday tackles AI agent sprawl with its Agent System of Record, ensuring governance, security, and lifecycle management for digital workers.
February 27, 2025 Enterprises must maximize GCC potential by shifting from an 'us vs. them' mindset to collaboration and co-innovation with service providers.
February 27, 2025 Combining tech capabilities and attitude to address health outcomes will yield positive results.
February 26, 2025 AI-driven automation, regional supply chain resilience, and net-zero acceleration are survival mandates for chemical firms.
February 26, 2025 Firms that fail to recognize the hardware-software interdependence in supply chains will remain stuck in a cycle of partial automation.
February 21, 2025 Karnataka thrives on ambition, leading in IT, GCCs & AI, but sustaining growth needs investment in infrastructure, talent, and policy.
February 20, 2025 Low-code was the precursor to prompt-based coding, and the lessons in this report are crucial for DevOps teams using both these solutions.
February 20, 2025 GBS moves from efficiency driver to trusted growth enabler.
February 19, 2025 An assessment of telecom service providers, addressing the why, what, how, and so what.
February 12, 2025 HFS OneOffice Hot Tech: Lyzr – Enabling scalable, governable AI agents for enterprises with built-in compliance, cost control, and flexibility.
February 12, 2025 The HFS Framework for telecoms to navigate challenges and succeed.
February 11, 2025 The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.
February 11, 2025 Tomorrow’s Golf League (TGL) is proving that AI and immersive technology can transform a sport and an entire industry.
February 10, 2025 Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.
February 10, 2025 Further refinements are essential to realize Databricks' vision of a unified, Al-driven future.
February 04, 2025 DeepSeek upends Silicon Valley's dominance. What does it mean for enterprises and the future development of AI models?
February 04, 2025 Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.
February 03, 2025 The care delivery delivery landscape is rapidly consolidating and will have significant impact on consumer health.
January 30, 2025 A guide for enterprise leaders on moving GenAI initiatives from endless pilots to successful organization-wide implementation and value creation.
January 30, 2025 This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
January 30, 2025 GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.
January 30, 2025 While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.
January 29, 2025 There is a win-win path to address health equity and power economic growth.
January 29, 2025 Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.
January 29, 2025 TrueFoundry simplifies MLOps with a system to combat the issues keeping CTOs awake at night.
January 29, 2025 Off the cuff analyst observations on market trends captured during an internal HFS discussion.
January 29, 2025 Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.
January 24, 2025 OpenAI and Microsoft make a land grab for your use of agentic AI with autonomous agents embedded in the enterprise stack.
January 23, 2025 Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.
January 23, 2025 Harmonization technology and process are key to bring agility in the financial close process.
January 23, 2025 Snowflake is making audacious strides to cement itself as the undisputed titan of the cloud data platform arena.
January 22, 2025 The question for CFOs is no longer whether to adopt AI—it’s how to manage the flood of AI-generated decisions coming their way.
January 22, 2025 2025 sees the first mandated wave of CSRD reports: the EU’s Corporate Sustainability Reporting Directive.
January 22, 2025 HFS sets forth a framework for manufacturers that unlocks ROI by leveraging agility, digital threads, and intelligent operations.
January 21, 2025 Enterprise digital teams should focus on quality engineering, innovative testing, and training to be efficient with high quality.
January 21, 2025 Finance leaders must rethink financial reporting by automating reconciliations, centralizing data, and embedding compliance to enable real-time insights.
January 21, 2025 Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.
January 21, 2025 The fastest five blend domain and technology expertise with mid-tier agility, establishing themselves as a compelling choice.
January 20, 2025 The HFS Research Sustainability Framework.
January 17, 2025 The $19 billion supply chain sector is experiencing unprecedented challenges and opportunities.
January 17, 2025 Customer experience has become a critical battleground and also a competitive advantage for THL leaders.
January 17, 2025 Will business leaders go beyond the big names to maximize their sustainable impact and business value?
January 16, 2025 The impending AI-powered paradigm will redefine how shoppers interact with e-commerce platforms.
January 16, 2025 Anticipated growth of generative AI (GenAI) adoption reflects enterprises’ strategic pivot to leveraging AI for smarter, faster, and more adaptive supply
January 15, 2025 This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
January 15, 2025 Global aging trend drives demand for innovative elderly care solutions.
January 14, 2025 Oracle and Cerner are not a fit, time and performance have validate its time to maybe call it quits.
January 14, 2025 Transform your enterprise with process intelligence and GenAI—redefining agility, driving innovation, and setting new benchmarks for excellence.
January 14, 2025 ASD affects 1 in 36 US children, with costs projected to hit $461B by 2025.
January 13, 2025 Tech giants continue to consolidate ESG and sustainability capabilities.
January 10, 2025 Companies that align Gen AI projects with realistic expectations and incremental milestones report greater satisfaction levels.
January 10, 2025 Empowering leaders to enhance fan engagements, strengthen connections, and create highly personalized, immersive experiences.
January 08, 2025 HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.
January 02, 2025 AI's leap to 'superintelligence' is inevitable. The tech will reach maturity, but are enterprises prepared to harness it?
December 31, 2024 Transforming finance: shifting from routine transactions to strategic impact with technology, talent, and data-driven insights.
December 27, 2024 ISO 42001, the new international standard for managing artificial intelligence (AI), is rapidly gaining traction as a benchmark for ethical and responsible AI
December 19, 2024 The technology sector produces (only?) 2-3% of global emissions, including hardware and chip manufacturing.
December 18, 2024 India's digital boom, PLI push, and talent hub status make it a top global destination for TMT investments.
December 17, 2024 PE firms consolidate for scale and efficiency, aiding healthcare but raising concerns about balancing profits and patient-centered care.
December 17, 2024 US health insurers face declining margins. Aging populations, rising costs, and workforce shortages demand a redefined approach to value.
December 16, 2024 HFS' Purpose-based Performance model helps BCM firms ensure their innovation and tech investments are aligned with purpose.
December 13, 2024 America is getting older and sicker with growing shortage of clinicians; technology will be the only salvation to manage this perfect storm.
December 12, 2024 Persistent's SASVA offers enterprise solutions that cut through the noise of big tech's generic capabilities.
December 12, 2024 Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024
December 11, 2024 Manufacturers need a tailored, multi-layered cybersecurity approach in OT, securing against APTs and evolving cyber threats.
December 11, 2024 This report assesses how well service providers are helping their commercial banking clients embrace innovation and realize value across three distinct
December 09, 2024 Businesses can’t stop sustainability. But they can be a part of how that change happens.
December 06, 2024 Vendor consolidation continues to impact TWILTCH providers’ financial performance but overall, the industry is improving.
December 03, 2024 The sweeping impacts Project 2025 will have on the telecommunications industry.
December 03, 2024 Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.
December 03, 2024 Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.
December 02, 2024 Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.
December 02, 2024 The future isn’t simply competition—it’s convergence; the market is rapidly moving toward end-to-end data platforms.
November 29, 2024 EY empowers CPOs with innovative procurement, tax, and sustainability solutions, driving efficiency and maximizing business value.
November 29, 2024 L&T Technology Services’ acquisition of Intelliswift will enable enterprises to benefit from its enhanced capabilities.
November 29, 2024 Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the
November 26, 2024 Top priorities for THL firms include new business models, ESP and data.
November 26, 2024 From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.
November 26, 2024 The world can’t wait until COP30. But many are, including in the private sector.
November 26, 2024 Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.
November 26, 2024 Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.
November 25, 2024 LLMs that learn and adapt could evolve dynamically alongside the businesses they support.
November 25, 2024 CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.
November 25, 2024 Food Retailers must strategically adapt to remain relevant in an increasingly health-centric market.
November 22, 2024 GenAI has hit escape velocity, with its influence cutting across industries.
November 22, 2024 The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
November 22, 2024 TCS wants you to embrace change—balanced with the need for enterprise resilience.
November 21, 2024 Firstsource is helping clients embrace the agentic AI opportunity.
November 20, 2024 GenAI plus customer data platforms highlight the potential power of “and”
November 20, 2024 An assessment of healthcare payer service service providers, addressing the why, what, how, and so what.
November 20, 2024 Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
November 19, 2024 Retail pharmacies must find ways not to succumb to the dog-eat-dog world of retail, rather emulate winning retailers to serve their local communities.
November 19, 2024 Senior energy industry leaders must step up their collaboration with innovation teams.
November 15, 2024 Rumors of the death of Inflection AI have been greatly exaggerated.
November 13, 2024 The report provides an in-depth assessment of sustainability service providers.
November 13, 2024 A roundtable discussion of Retail and CPG enterprise executives.
November 12, 2024 HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.
November 11, 2024 GenAI transformation isn’t only enhancing marketing—it’s redefining it.
November 11, 2024 Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.
November 07, 2024 As formal DEI programs fade, embedding inclusive practices into core business operations becomes crucial for sustainable growth.
November 05, 2024 Enterprise leaders must prioritize ESG in procurement to remain competitive and leverage diverse suppliers for sustainability.
November 05, 2024 Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.
November 05, 2024 Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.
November 04, 2024 GenAI transforms enterprise functions, enabling more agile workflows while thriving in well-established operational frameworks.
November 04, 2024 Every business model should include engaging with schools and the entire education system as a core strategic initiative.
October 30, 2024 The near future for sustainability is uncertain, but the long term is not.
October 30, 2024 Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.
October 29, 2024 The HFS Horizons: Azure Ecosystem Services, 2024 report examines service providers’ role in the evolving Azure landscape.
October 29, 2024 The release of imbedded AI capabilities by software providers provides a potentially better path to deploy GenAI capabilities.
October 28, 2024 Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
October 24, 2024 GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.
October 24, 2024 At a recent HFS roundtable with TCS in NYC, CFOs discussed their excitement over AI’s potential alongside adoption hurdles.
October 23, 2024 Understand ISO 42001 and how to leverage it to ensure your AI initiatives are innovative, responsible, and sustainable.
October 23, 2024 HFS attended Amdocs analyst event to learn how it is leveraging its solutions to address opportunities in new markets.
October 22, 2024 HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.
October 22, 2024 Genpact positions itself as the AI orchestrator, embedding AI into core business operations for real-world transformation.
October 21, 2024 IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.
October 21, 2024 Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.
October 15, 2024 Value-based care is a insurance construct being force fitted into care delivery that 60 years of experimentation has shown, it does not work. It is time to move
October 15, 2024 Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.
October 15, 2024 Don’t wait to find your business frantically reacting to catch up.
October 15, 2024 Phil Fersht, CEO and Chief Analyst at HFS Research, talks to Cognizant CEO Ravi Kumar.
October 11, 2024 The greenlash—perceived opposition to sustainability initiatives—is, at most, a greenhush.
October 10, 2024 The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.
October 04, 2024 TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
October 04, 2024 Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.
October 03, 2024 Hitachi Digital Services and One Third have jointly developed a solution that cuts produce wastage by 25%.
October 02, 2024 The evolution of IoT services in the age of the Generative Enterprise™.
September 27, 2024 By rethinking burnout, healthcare can turn this challenge into a catalyst for innovative, systemic change.
September 27, 2024 Health plans continue to escalate their costs while diluting the value proposition; employers must replace health plans and start a new alternate journey.
September 27, 2024 At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
September 27, 2024 TWILTCH providers must convince clients to embrace technology arbitrage and jump to the new S-curve of value creation.
September 26, 2024 Accenture's 'Semicon 2024' highlighted the opportunity India's semiconductor ecosystem has and the challenges it must overcome.
September 25, 2024 Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
September 25, 2024 Infosys acquires in-tech to enhance its capabilities in the mobility space and localize operations in the European market.
September 24, 2024 The great enterprise experiment with GenAI is over. Firms are moving away from ad-hoc tests and back to proper planning.
September 23, 2024 The US Fed finally cuts rates. HFS Research evaluates what it means for the IT services industry.
September 20, 2024 Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'
September 20, 2024 HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.
September 18, 2024 The outcomes delivered by 6 of US’s largest healthcare companies are terrible and they need to account for it.
September 16, 2024 The term "supply chain" is a misnomer that no longer reflects the multi-tiered and interconnected reality of 2024 supply networks.
September 16, 2024 AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
September 12, 2024 GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
September 12, 2024 Learn from the automation journey of C TWO client BNP Paribas.
September 11, 2024 Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.
September 10, 2024 Fisent specializes in automating complex, repetitive tasks within enterprises with applied generative AI (GenAI) process automation.
September 02, 2024 Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.
August 28, 2024 Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
August 26, 2024 The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
August 21, 2024 Banks must select their approach carefully to ensure continuously evolving systems.
August 20, 2024 Hard-earned insights from GenAI trailblazers reveal the real-world challenges, triumphs, and strategies to guide successful AI adoption.
August 19, 2024 A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.
August 19, 2024 HFS, with Tech Mahindra, recently hosted a roundtable session to discuss the importance of dreaming and doing for GenAI success.
August 19, 2024 Helio stands out for its structured approach, workforce upskilling initiatives, and strategic cloud partnerships.
August 09, 2024 HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.
August 09, 2024 Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.
August 08, 2024 E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
August 08, 2024 Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.
August 08, 2024 Service providers should leverage infrastructure to offer better patient experiences and operational efficiencies.
August 02, 2024 AI maturity is low and evenly distributed across industries. But leaders mustn't take comfort from being part of a slow-moving herd.
August 01, 2024 a21.ai is using SLMs to create lower cost GenAI solutions to deliver quick ROIs.
August 01, 2024 IBM and Denmark's largest energy company partnered to develop a demand-side flexibility solution for Copenhagen to balance renewable energy sources.
August 01, 2024 The idea that cost reductions related to operations, administration, drugs, etc. will decrease the overall cost of care is false.
July 26, 2024 Infosys is progressing from internal trend scouting to externalizing innovation.
July 26, 2024 UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation
July 24, 2024 The HFS HCP Horizons study highlights the increasing reliance on service providers for cloud needs and cybersecurity.
July 23, 2024 How new-gen leaders in GBS are pulling away from the pack.
July 23, 2024 DEI is at a crossroads—organizations must either revitalize their efforts or risk abandoning these essential values entirely.
July 23, 2024 The new labor draft bill in the Indian state of Karnataka, currently on hold, could impact IT investments.
July 22, 2024 Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.
July 22, 2024 Enterprises looking to scale GenAI need to address their debts, utilise COEs and address sustainability and liability.
July 19, 2024 New tech firms are applying AI and GenAI to rip up the way services get done.
July 18, 2024 If data is so precious, why are we failing to make meaningful progress?
July 16, 2024 The TMT landscape demands navigating new opportunities and challenges. Success hinges on two pillars: innovation and optimization.
July 12, 2024 TWILTCH continue to face another quarter of slowdown in growth in Q1 2024 due to uncertain macroeconomic environment.
July 12, 2024 TrueFoundry offers a self-hosted cloud-agnostic platform that enables enterprises to build and scale their Gen AI use cases.
July 11, 2024 BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.
July 11, 2024 The fastest five service providers revenue growth is slowing but they bet on emerging technologies to remain relevant.
July 10, 2024 Leading LLM firm responds to enterprise GenAI concerns with software licensing. But it won't suit those still dabbling with POCs.
July 09, 2024 Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.
July 08, 2024 FCCI chooses Cognizant to bring its E&S program to life
July 02, 2024 The report explores the myriad ways banks are driving core modernization with the help of their service provider partners.
June 27, 2024 ESG is expected to become an integral part of financial and accounting reporting requiring CFOs to prioritize the ESG agenda.
June 27, 2024 A deep-dive on ChatGPT-4o's new focus on enterprise needs
June 27, 2024 Hitachi and Jacobs Solutions Inc. are transforming water management practices with AIenabled solutions.
June 24, 2024 The rise of autonomous procurement platforms is driving the transition towards Generative Enterprise.
June 21, 2024 Efforts to limit medical debt in credit reporting will not address people hurting and the greed intrinsic to our healthcare system.
June 20, 2024 Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.
June 19, 2024 Many enterprise leaders are demanding more for the same from their service providers. But can we have our cake AND eat it?
June 18, 2024 This report talks about the procurement orchestration and the role of ORO labs platform.
June 17, 2024 A need-based intervention can help optimize dwindling clinical resources, improve health outcomes, and reduce costs.
June 14, 2024 Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.
June 14, 2024 Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
June 13, 2024 Industry Cloud must be aligned to Cloud Native Transformation
June 12, 2024 The possibilities of GenAI are immense and this practical playbook will help guide life sciences leaders realize its potential.
June 10, 2024 The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.
June 07, 2024 Choose your LLM for its fit with your business goals and use cases and take control of your digital destiny. Business first - tech second.
June 06, 2024 GenAI could be a game-changer in building the autonomous supply chains of the future.
June 05, 2024 Manufacturers must prioritize integration of data and technology and focus on sustainability to get ahead.
June 05, 2024 An assessment of healthcare providers (HCP) service providers, addressing the why, what, how, and so what
June 03, 2024 HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.
June 03, 2024 The customer experience function is not reaping the benefits of GenAI.
May 31, 2024 Understanding how your business can exploit human-like cognition with Generative AI is a new business fundamental
May 30, 2024 This report assesses how well service providers are helping their supply chain clients embrace innovation and realize value
May 23, 2024 Ecosystem development and collaboration will be key to unlocking new sources of value
May 22, 2024 At Google Cloud Next, Google showcased a host of capabilities integrating AI into its products, including chip investments, new agents, and LLM (large language
May 21, 2024 Companies building high- risk AI systems must act swiftly to meet new regulatory demands. The clock is ticking, and the hard work starts now.
May 15, 2024 EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market
May 15, 2024 EY and Dell Technologies (Dell) are carving a new path by offering CIOs their Edge Lab initiative to address the growing need to optimize workloads across cloud
May 06, 2024 It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.
April 29, 2024 Explore the AWM industry's top GenAI case studies and use cases.
April 24, 2024 How do you solve specific business problems with GenAI? Turn to vertical specialists. Here are 10 shaping the HFS Generative Enterprise™.
April 23, 2024 Stark differences emerge between internally delivered services and third-party-delivered managed services.
April 19, 2024 Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving
April 17, 2024 Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.
April 13, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for BFS are here—a year of AI-led technology arbitrage and lumpy spending rebound.
April 13, 2024 The ABDM triggers healthcare mergers, boosting tech integration in India.
April 12, 2024 Infosys Topaz spearheads the shift toward an AI-driven future, enhancing innovation and client solutions with its AI-first paradigm.
April 12, 2024 Health plans are transitioning away from health insurance to being service providers.
April 10, 2024 EY employs AI for enhanced employee experience, fostering growth, and productivity.
April 09, 2024 When operationalizing GenAI, beware of the hype and stay focused on the fundamentals
April 05, 2024 Ecosystems have increasingly become a force multiplier to help enterprises accelerate value creation.
April 04, 2024 When enterprise leaders face the kind of paradigm shift GenAI represents, they need suppliers that have tested the waters.
April 01, 2024 2023 acquisitions provide valuable insight into the technology and consulting sectors' current priorities and future directions.
April 01, 2024 The pivotal shift from global to generative business services.
March 28, 2024 The HFS Generative Enterprise™ Ecosystem maps leading players across AI applications and infrastructure
March 22, 2024 As the demand for semiconductors increase, geopolitics will play a crucial role in shaping the semiconductor supply chain.
March 20, 2024 All the factors for market adoption are converging; it’s time for enterprises to include managed services in their delivery mix.
March 19, 2024 HCLTech recognizes the need for transformation in the E&U industry and has rebuilt its focus to grab new opportunities.
March 15, 2024 As we launch the 2024 Horizons report for core banking modernization service providers, we examine a modern core for integrating AI.
March 15, 2024 The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.
March 11, 2024 Celonis’ object-centric platform enables real-time, data-backed decision-making.
March 11, 2024 GenAI can accelerate value realization from vertically integrated healthcare enterprises and help bridge the payer-provider disconnect.
March 11, 2024 Service providers should curate a high-quality ecosystem providing the right expertise to deliver value and benefit to AWM firms.
March 07, 2024 RTO mandates expose a growing rift between employees and employers, underscoring control issues over genuine collaboration.
March 06, 2024 EY aids Kean University in data-driven well-being approach; reflects shift in prioritizing holistic wellness for institutions.
March 05, 2024 Sutherland has formed a partnership with FORVIS to explore OneEcosystem™ propositions.
March 05, 2024 In an uncertain regulatory landscape for AI, it is time to prepare an internal roadmap to operationalize compliance frameworks.
March 04, 2024 IT firms mandate a return to office, but trust may help win the war for talent.
February 28, 2024 Enterprises must address their data foundation to enable successful GenAI deployments.
February 27, 2024 To progress with GenAI, we have to address the integration and governance issues operations leaders face.
February 26, 2024 Insights from leaders navigating the GenAI revolution reveal its transformative potential and the need for realistic expectations.
February 26, 2024 Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.
February 23, 2024 Our snackable AI glossary adds to your understanding of what stands behind the new tech shorthand you need to know.
February 22, 2024 Tackling the digital dichotomy through self-funded innovation.
February 21, 2024 If you want a piece of the AI action, get some help to overcome the fears paralyzing C-suite decision making.
February 21, 2024 Against the market trend of consolidation, iconica aims to scale out a collective of ServiceNow pure plays
February 21, 2024 Healthcare can leverage GenAI to address the payer-provider disconnect and maximize the value of vertically integrated healthcare enterprises.
February 20, 2024 Revenue per employee indicates the efficiency of resource deployment; in a high-tech world, it should be tracking higher.
February 16, 2024 Digitalization and modernization have yet to deliver full value for the manufacturing industry.
February 15, 2024 Angst with hyperscaler contracts is high; addressing vendor lock-in issues and making data transition exits seamless will help.
February 15, 2024 Bringing two decades of acquisitions under one roof with a new focus on digital transformation deals.
February 13, 2024 The AI continuum offers the opportunity to sustainably and positively impact the triple aim of care; leverage it optimally and boldly.
February 09, 2024 Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.
February 08, 2024 Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.
February 08, 2024 Accenture's investment in ConcentricLife helps it take the pole position for agency services.
February 08, 2024 HFS' focus on the Hot Tech shaping the future of work spots three waves of start-ups enterprise leaders must learn and embrace.
February 07, 2024 NTT DATA is acting to radically overhaul its global go-to-market to make a $30 billion global IT services provider.
February 07, 2024 Quality assurance is pivoting toward quality engineering to become an integral part of the software development life cycle.
February 06, 2024 Delivering Agile with a blend of products and services for midmarket clients.
February 01, 2024 A shift in consumer buying is reshaping the retail and consumer packaged goods (RCPG) business landscape.
January 31, 2024 IBM’s Q4 results reveal progress across all segments, built on a commitment to innovation and meeting customers’ needs.
January 31, 2024 Emerging generative AI (GenAI) capabilities threaten the value of proprietary data. What does this mean for your data strategy?
January 31, 2024 Infosys acquires InSemi to bring semiconductor design services to industry, IoT, and GenAI solutions that drive business outcomes.
January 31, 2024 The nerve center integrates multiple SAP and third-party systems to connect end-to-end supply chains.
January 17, 2024 Faced with a chip shortage and dependency on suppliers, hyperscalers have launched chips of their own.
January 17, 2024 Managed services must move beyond legacy labor arbitrage and embrace innovative outcome-based models to unlock new sources of value.
January 16, 2024 Problem solving, adaptability, and critical thinking are the most essential skills that GenAI pioneers feel workers are lacking.
January 15, 2024 Healthcare enterprises can leverage GenAI and price data exposed by transparency rules to impact the triple aim of care.
December 21, 2023 Using natural language queries in cloud applications will improve productivity and reduce response time for solving issues.
December 20, 2023 Our interview with Felix Langenbach, CFO of LVMH Japan, explains the significance of customer experience in the luxury goods industry.
December 19, 2023 F&A will experience a significant impact from GenAI in the next few years, and the finance function will gradually adapt to it.
December 18, 2023 Tech Mahindra's new CEO, Mohit Joshi, discusses his strategic vision with HFS CEO and Chief Analyst Phil Fersht.
December 18, 2023 Understanding tunneling, entanglement, and superposition is vital for using quantum computing to solve problems and create value.
December 18, 2023 Q3 2023 quarterly results show a further slowdown in revenue growth, but large deals drive optimism for some IT service providers.
December 15, 2023 Technology and business leaders must recognize quantum computing's key role in planning for future compute needs.
December 14, 2023 Our cohort of experts suggests that GenAI may finally fix a productivity paradox.
December 14, 2023 We explore which skills organizations will demand more as they strive to capture value from GenAI.
December 14, 2023 Early innovators predict which functions will be impacted most by GenAI.
December 13, 2023 Picking the right partner is as important as picking the right battles if you want to win with transformation.
December 12, 2023 The HFS take on how Soroco’s flagship product Scout uses AI to find and fix hidden pains impacting how enterprises get work done.
December 12, 2023 This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
December 11, 2023 Hybrid cloud is not just about leveraging a hybrid of public and private cloud; it must driven by a hybrid of IT and business stakeholders.
December 11, 2023 In a roundtable co-hosted by RRD, HFS brought together legal, business, and technology leaders to understand how these firms are embracing GenAI.
December 05, 2023 We explore what early innovators have learned about how generative AI will reshape enterprise value.
December 05, 2023 Ascendion CEO Karthik Krishnamurthy shares the hard lessons that can help us all unlock value with GenAI.
December 05, 2023 Mphasis' CEO addresses GenAI's transformational promise amidst challenges in data privacy, talent, tech, and ethics.
December 05, 2023 How is this study different? Discover lessons learned that make this a must-read series.
December 04, 2023 Infosys delivers data-driven insights for players and fans of the ATP Tour to improve the quality of the sport.
December 01, 2023 Genpact’s first AI innovation center opened in London, reinforcing the firm’s efforts to rethink workflows and unlock personalization.
December 01, 2023 We discuss balancing GenAI enthusiasm with delivery concerns.
December 01, 2023 An exclusive cohort of early enterprise adopters identify the obstacles most likely to impact your GenAI deployment.
November 21, 2023 Verizon Business and HCLTech's $2.1B partnership transforms network services globally, emphasizing the value of partnerships in telecom.
November 20, 2023 Getting to know Akkodis is time well-spent for savvy buyers seeking skills at the intersection of digital, IT, engineering, and talent.
November 16, 2023 Voice of the customer feedback in the HFS Horizons: F&A Service Providers, 2023 study shows clients still prioritize cost savings.
November 14, 2023 HFS attends the Infosys Americas Confluence event and offers a spotlight on the opportunities and challenges facing Infosys.
November 10, 2023 SIDBI recognized blockchain's ability to drive trust throughout ecosystems and turned to Infosys to make it a reality.
November 10, 2023 Google Cloud is pushing the boat out to allay enterprise fears that GenAI represents another way for hyperscalers to exert control.
November 09, 2023 IBM and Microsoft transition from rivals to partners, fostering innovation and addressing customer needs through a OneEcosystem™ approach.
November 03, 2023 With its strategic acquisition, Amdocs aims to become a dominant force in this booming industry.
October 31, 2023 TechM stays grounded as it experiments with GenAI to help its clients with real, impactful solutions.
October 25, 2023 UST’s acquisition of MobileComm will boost its attractiveness to technology buyers in cloud and wireless telecommunications firms.
October 19, 2023 Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
October 17, 2023 Low-code brings visual software development, allows co-creation and speed to market, and speeds software delivery by up to 85%.
October 16, 2023 Why do we still use software development methodologies that waste time delivering impact? New tools can deliver real outcomes.
October 13, 2023 Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.
October 12, 2023 The metaverse may still be stuck in the starting blocks, but post-hype may be the right time to revisit your strategy.
October 11, 2023 TCS is harnessing open banking effectively to help users of the Housemate app better manage their money.
October 11, 2023 Administrative burdens constrain clinicians from practicing at the top of their license; technology can remediate the situation.
October 05, 2023 Cloud is becoming a business discussion. Thus, organizations need to define and align their business and technology objectives rather than stay lost in
October 03, 2023 Wipro's Medadvantage360 meets the needs of our seniors through technology, ensuring they get the care they need when they need it.
October 03, 2023 Supply chains are recovering and becoming more networked and value-based.
October 03, 2023 Capgemini’s Connected Enterprise creates an intelligent ecosystem to deliver enhanced business outcomes.
September 29, 2023 Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.
September 29, 2023 WNS aims to solve finance leaders' data analysis struggle with its Financial Intelligence-in-a-Box suite.
September 27, 2023 Skilled talent is important in bridging the enterprise data gap that decelerates the journey to digital command centers.
September 26, 2023 Capgemini has cracked the problem of making digital currency work offline in a pilot with ANZ Bank in Australia.
September 22, 2023 DataSwitch delivers an enterprise-grade, no-code, self-serviceable platform for data modernization and data engineering.
September 21, 2023 WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.
September 21, 2023 Mid-tier IT companies are the fastest-growing service providers amid a continued economic slowdown.
September 20, 2023 Service providers have faced talent shortages; however, as attrition moderated, hiring and headcount growth slowed.
September 19, 2023 Enterprises need to push to move from basic process insights to predictive insights.
September 19, 2023 HCLTech hosted its first BFSI analyst event. Here are HFS' top takeaways for enterprises in the year of the digital dichotomy.
September 18, 2023 If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.
September 18, 2023 In this month’s CI report, we’ll cover technology, sustainability, banking and financial services, cybersecurity, and more.
September 14, 2023 Infosys secures €1.5B deal with Liberty Global, highlighting AI capabilities, cost savings, and telecom expertise.
September 12, 2023 Rightpoint’s Total Experience approach binds CX, EX, and PX, connecting experience dots across the customer lifecycle.
September 11, 2023 IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
September 06, 2023 HFS connected with Tech Mahindra and its client GEODIS to learn why enterprises should consider it for process intelligence.
September 01, 2023 Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.
August 30, 2023 When it comes to large language models, leaders should avoid hitching their wagons to any one approach.
August 26, 2023 40% of BFS firms say the funding and selection of full-services firms rests with the C-suite and senior business executives.
August 22, 2023 Prior authorization is a dangerous business practice that does nothing but put people who need care at risk.
August 21, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, healthcare and more.
August 18, 2023 Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.
August 15, 2023 GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
August 14, 2023 HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.
August 11, 2023 Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.
August 10, 2023 eva is almost equivalent to a human associate in some dimensions with add-on benefits.
August 09, 2023 Genpact is taking a data-driven approach enabling CFOs to balance growth and profitability.
August 09, 2023 When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.
August 08, 2023 Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.
August 07, 2023 Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.
August 04, 2023 Enterprises must not only eliminate security vulnerabilities in their organization, but also in their partners and suppliers.
August 04, 2023 Healthcare vertical integration must embrace the industry cloud to mitigate the risks of point solutions.
August 03, 2023 Private 5G-as-a-service will suit enterprises that prefer to outsource both the capital risk and the need to recruit 5G experts.
July 20, 2023 Generative AI’s (GenAI) promise of a $7 trillion prize has prompted a gold rush among service providers as they hurry to organize and claim a piece of the a
July 19, 2023 HFS’ latest IT services investment data for banks is in! Check out what makes the cut and why.
July 18, 2023 To transform the enterprise work paradigm, work must shift to better outcomes for health consumers and healthcare enterprises.
July 18, 2023 Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?
July 18, 2023 Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.
July 17, 2023 Clinion is keen to serve the growing demand for eClinical solutions that monitor and collect data in clinical trials.
July 13, 2023 In the GenAI frenzy, Krista’s AI iPaaS solution aims to orchestrate enterprise AI with security and governance at the forefront.
July 11, 2023 With investments in IT, many of the larger players maintained higher growth while mid-tier providers’ growth slowed in Q1 2023.
July 10, 2023 With everyone discussing long-term effects, generative AI is already providing immediate benefits for low hanging use cases.
July 06, 2023 Cognizant's Boehringer Ingelheim and Horizon wins reflects their performance, experience, and healthcare ecosystem capabilities.
July 05, 2023 Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.
June 29, 2023 Generative AI will empower hyper-personalization efforts across the entire enterprise value chain.
June 29, 2023 Outsource RevOps to providers that understand the nuances of the platform economy if you want to maximize your chances of success.
June 28, 2023 Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.
June 27, 2023 Despite the hype, automating across the software development lifecycle takes more than a splash of generative AI.
June 27, 2023 HFS surveyed 150 asset and wealth management leaders to understand the future of this changing sector.
June 26, 2023 RCPG firms should make strategic technology investments with a coherent focus on business outcomes.
June 22, 2023 Here are business services investment priorities and recommendations for banks during the wait-and-see economy.
June 20, 2023 To propel its next growth phase, UiPath must center its narrative around the demands of the Generative Enterprise™.
June 20, 2023 The latest quarterly (Q1 2023) results show a continued decline in revenue growth of TWILTCH service providers.
June 16, 2023 GBS leaders need to focus on value-based outcomes and rebrand as a strategic partner to drive organizational strategic objectives.
June 16, 2023 IT-related budgets have taken a massive nosedive in one year. HFS breaks down the impact and recommended actions.
June 14, 2023 This mid-size service provider fosters a culture of connectivity and empathy to reshape business and work.
June 08, 2023 Today’s unpredictable world will need leaders to create different plans and be flexible and relevant to customers and employees.
June 08, 2023 Bain & Company is partnering with, and investing in, former HFS Hot Vendor Ashling Partners to help enterprises scale automation.
June 01, 2023 Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.
May 31, 2023 Coforge recently partnered with InsurNode to develop an on-demand insurance platform that leverages blockchain.
May 31, 2023 Coforge joins the growing gaggle of mid-tier IT and business services providers to cross the $1 billion annual revenue mark.
May 29, 2023 Infosys personalized medicine solution has all the components needed to help pharma scale personalized medicine.
May 26, 2023 HFS interview with Ian Barkin on how he sees the process intelligence space evolving.
May 25, 2023 Cognizant’s decade-long relationship did not secure the win—its end-to-end proven capabilities did.
May 20, 2023 5G provides faster speeds, lower latency, and tighter security, increasing device density and enhancing enterprise applications.
May 19, 2023 EY is industrializing its blockchains, backing its bet that blockchains will do for ecosystems what ERP did for enterprises.
May 19, 2023 Moving the needle on sustainability demands transparency, measurability, and traceability across global ecosystems.
May 19, 2023 UST HealthProof acquired a leading provider of technology-enabled solutions for government-sponsored health plans.
May 16, 2023 Our research is informed by a recent survey with 150 payment providers.
May 15, 2023 Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
May 13, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, consumer products, healthcare, insurance and more.
May 13, 2023 HFS' research agenda supporting the CIO Agenda.
May 12, 2023 Enterprises need to take advantage of available technology, operating model, or service delivery levers to drive transformation.
May 12, 2023 Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.
May 12, 2023 TCS augmented its service portfolio, enabling CFOs to become change agents and transformation partners.
May 11, 2023 Consumer expectations and emerging technologies are driving a rapid evolution in payments and demanding payment providers to modernize.
May 10, 2023 Without purpose and empathy, old-school management will be left behind.
May 10, 2023 Here's what HFS has in store for BFSI industry coverage in 2023.
May 09, 2023 Large organizational transformations demand reliable partnerships between an enterprise's technology, and services providers.
May 09, 2023 Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.
May 09, 2023 Accenture has made industrial clusters a cornerstone of its sustainability and energy transition efforts.
May 09, 2023 HFS Research, in partnership with Infosys, surveyed 150 payment providers across North America and Europe.
May 08, 2023 Core banking modernization no longer exclusively means rip and replace; it increasingly means componentize, complement, and extend.
May 05, 2023 Banks should consider the value service providers deliver via ecosystems to benefit from their execution & innovation capabilities.
May 02, 2023 BlackLine is charting a broader vision of operational financial management and starting to deliver on it with Accounting Studio.
April 28, 2023 Here comes HCLTech with the launch of a customer-proven platform to help enterprises succeed in the new paradigm of the metaverse.
April 28, 2023 Enterprises looking for a partner with a nearshore presence in Europe should take a close look at Lisbon and Hitachi Vantara.
April 24, 2023 Cognizant has bought the benefits of a product-centric mindset. Now it must work to scale that benefit within.
April 24, 2023 This report dives into how employee experience is defining the digital workplace.
April 21, 2023 Integrating sustainability into organizational functions and activities will proliferate meaningful impacts.
April 20, 2023 Cognizant has acquired Mobica, an IoT software engineering service, providing enterprises with end-to-end IoT solutions.
April 19, 2023 Kalyan Kumar shares his view on what changed recently and leaders' expectations during the challenging macroeconomic situation.
April 14, 2023 State Farm reorganized its core IT infrastructure to keep up with digital shifts.
April 13, 2023 Creating an autonomous enterprise is a when-not an if. Clearly, leadership is trying to configure the right solutions to get there.
April 13, 2023 Ravi Kumar shares his vision for how services industry leaders can help shape the workforce of the future.
April 12, 2023 TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.
April 11, 2023 Building partnerships beyond the business with an experience-first focus is imperative for modern marketers.
April 10, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, BFSI, cybersecurity, healthcare and others.
April 07, 2023 IDP vendor Botminds has wasted no time finding a real-world business use for generative AI.
April 06, 2023 Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.
April 06, 2023 Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.
April 04, 2023 Leverage the excitement of ChatGPT to craft a practical roadmap of embedding GAI to drive disruptive innovation.
March 31, 2023 There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.
March 31, 2023 Optum and LHC Group’s integration shows the power of vertical integration in healthcare.
March 30, 2023 HFS and Infosys BPM co-hosted a digital roundtable with a diverse mix of 16 global procurement executives.
March 30, 2023 Banking as a Service (BaaS) is transforming how enterprises consume and deliver banking services.
March 29, 2023 Enterprise leaders should be mindful that delaying S/4H migration will impact different organizational factors unfavorably.
March 27, 2023 HGS acquired TekLink to help amplify the data-led capabilities it offers to enterprises.
March 22, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability and life sciences.
March 22, 2023 Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.
March 22, 2023 What are Atos' strategic options after several unsolicited bids?
March 17, 2023 Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.
March 17, 2023 How Xerox is leveraging Workato to realize its ambition to create autonomous processes.
March 17, 2023 Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.
March 16, 2023 Fujitsu is setting up a Web3 platform that can crack one of the toughest challenges of HFS’ new-value generating OneEcosystem™.
March 16, 2023 Interoperability is not a data problem, rather human health challenge as systems continue to resist sharing data meaningfully.
March 15, 2023 Enterprise leaders must address a few common challenges to capture full value from their cloud native transformation Investments.
March 15, 2023 100% of enterprises say they will up spend on metaverse services over the next two years. Low code also immune from cuts.
March 13, 2023 Using positions of influence to align organizations and systems with the global sustainability context.
March 09, 2023 Those suffering metaverse hesitancy should follow the money, prioritizing better EX and CX, and enhanced data with digital twins.
March 07, 2023 Enterprise leaders now recognize the need to expand BPO services to include end-to-end processes and enterprise-wide data flows.
March 07, 2023 Enterprise leaders seek ways to maximize their data’s value to find new sources of value and create insights for decision-making
March 03, 2023 Complex processes need scalable decision engines that can easily cut through complexity, and Rainbird delivers on its promise.
March 02, 2023 The media industry must treat the climate and sustainability emergency… like an emergency.
March 02, 2023 Wipro’s EMaaS platform is a solution addressing state and commercial health plans’ current needs.
March 02, 2023 Publicis Sapient’s metaverse pipeline is bearing fruit, evidence that CMOs are increasingly ready to dive into the metaverse.
March 02, 2023 CIOs and data officers must look beyond their organizations toward their wider ecosystem for new sources of value.
February 28, 2023 This report assesses 21 service providers in terms of the value they provide to their retail banking clients.
February 27, 2023 We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.
February 16, 2023 Pharma spin-offs must explore partnerships with suppliers to address opportunities for process reengineering and transformation.
February 16, 2023 TCS is one of few professional service providers adopting Agile practices within business process operations (BPO).
February 13, 2023 An ecosystem of partners could coalesce around one major oil and gas firm that discloses its imperfect transition plan.
February 09, 2023 Syniti drives business outcomes through data quality solutions.
February 08, 2023 ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.
February 07, 2023 A more effective collaboration between IT Operations teams and automation can reduce the risks of cloud-native transformations
February 07, 2023 Sustainability is embedding itself throughout systems, organization, and the services sector
February 06, 2023 Automated lifecycle management will enhance patient engagement, enabling efficient operations and greater cost savings.
February 06, 2023 Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.
February 01, 2023 Investment in IoT technology tops the energy and utilities industry radars going into 2023
February 01, 2023 Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience
February 01, 2023 Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.
January 31, 2023 Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.
January 30, 2023 In a world of conflict, crisis and downturn, C-suites need to win the talent war by empowering staff to shape the future.
January 25, 2023 IT services deal renegotiation does not always mean concerns; it might be a preference.
January 23, 2023 In December 2022, Salesforce led a Series B funding round, which totaled $10.3 million, in process mining specialist Apromore.
January 20, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, finance and accounting, healthcare and other.
January 18, 2023 Deploying post-quantum cryptography will not be without risks. Enterprises must start developing well-thought-out roadmaps now.
January 17, 2023 Service providers remain aligned with commercial insurance that is declining while not investing in growth segments.
January 12, 2023 Organizations can gain valuable insights from domain-specific finance automation over and above benefits of speed and efficiency.
January 11, 2023 Organizations are increasing their consumption of managed security services but they must take that exercise very seriously.
January 11, 2023 Metaverse enthusiasts must go beyond vanity projects to avoid indefinite postponement by recession-wary CFOs.
January 10, 2023 Finance leaders need to make a cultural shift and the HFS DRT highlights some of the key changes required to become data-driven.
January 09, 2023 Many are reporting the end of enterprise blockchain as early projects continue to wind down - but it's not...
January 05, 2023 Enterprises' willing to spend on IT midst of tough macroeconomic conditions, what are the rationale behind and why it's crucial.
January 05, 2023 It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.
January 05, 2023 Kyndryl launches Consult to drive business value for its customers.
January 04, 2023 We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.
January 04, 2023 Organizations need visibility into software systems as much as they need it into their supply chains.
January 03, 2023 Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.
January 03, 2023 HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.
December 21, 2022 There is a generational opportunity to improve health & care for employees if CHRO's and CFO's can collaborate and innovate.
December 21, 2022 HFS is cutting through the market noise around ChatGPT by providing our initial views
December 20, 2022 Service providers must pay attention to the enterprise's preferences to remain relevant.
December 20, 2022 EY seems to firmly believe that collaborating with partners is necessary for helping its customers leverage the power of data.
December 20, 2022 How a global chemicals company and EY built and implemented a circularity measurement process.
December 12, 2022 Finance leaders are on different phases of the data-driven journey and this DVP throws light on the various stages.
December 12, 2022 Healthcare providers must put “prevention” at the centre of their ransomware defense strategy.
December 09, 2022 The sustainability services ecosystem is merging as demand soars.
December 09, 2022 Tech Mahindra doubles down on working from home as a distinct delivery strategy
December 09, 2022 Our recent Pulse study of 602 leaders across Global 2000 enterprises underscored that digital is not an exotic future state.
December 08, 2022 The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.
December 08, 2022 A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.
December 07, 2022 Low code adoption is booming and has become a technology of high interest for businesses and software development teams.
December 05, 2022 But soaring growth is global.
December 05, 2022 OneSource Virtual sells its Workday professional and managed services business to Cognizant.
December 05, 2022 Enterprises leaders control IT spendings, but cloud remain crucial.
December 02, 2022 BFS has historically led the pack for blockchain investment, but we're starting to see other industries ramp up their spend.
December 02, 2022 Services firms hold an immense opportunity and responsibility for sustainability.
December 01, 2022 Focusing its automation on AI and unstructured data differentiates Automation Hero from RPA.
November 30, 2022 Service providers are rapidly changing the way they talk and position their capabilities to include management and technology consulting offering a one stop for
November 29, 2022 DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.
November 29, 2022 CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.
November 29, 2022 Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
November 28, 2022 Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.
November 21, 2022 A disastrous UN summit would have been better.
November 18, 2022 No technology has realized its full sustainability potential.
November 17, 2022 At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.
November 17, 2022 The not-so-little secret of the metaverse is that manufacturing can and should be one of its earliest and most lucrative adopters.
November 15, 2022 How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?
November 15, 2022 The results of HFS’ Pulse study for 1H 2022 tell us a lot about the technology trend across the healthcare provider segment.
November 10, 2022 Policymaking and the public will not move quickly enough to address climate change or any of the global sustainability context.
November 04, 2022 RCPG companies need a load more sustainability leadership for strategies to cascade throughout organizations and value chains.
November 04, 2022 Maintaining agility, being open to alternative ideas, and staying curious are the difference between success and calamity.
November 03, 2022 Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.
November 03, 2022 The inaugural HFS Horizons: Cloud Native Transformation, 2022 report examines the capabilities of 20 leading providers.
November 02, 2022 SaaS vendors must build ecosystem-driven security integration capabilities.
November 02, 2022 Balance both the physical and virtual worlds for brand experience.
November 01, 2022 Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?
November 01, 2022 Strategic transformation partnerships in financial services are evolving from effort to performance to shared purpose in real time.
November 01, 2022 Workday has launched its Industry Accelerator Program with four initial partners: Accenture. Deloitte, KPMG and PwC.
October 31, 2022 Service providers with no chief medical officer in their leadership ranks put their growth at risk.
October 31, 2022 This panel at the HFS Super Summit explored the talent war, how we may be entering a “tech-ade,” and the macroeconomic environment.
October 27, 2022 Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.
October 27, 2022 FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.
October 27, 2022 Enterprises need to be much more intentional about their innovation needs.
October 25, 2022 Elena engages Accenture's Group Chief Executive, Operations Yusuf Tayob on why people are essential to operational change.
October 25, 2022 As capital markets modernize their applications and technologies, the compounding power of AND is key.
October 21, 2022 In this POV, we expand on India's home healthcare market and what it means for service providers.
October 20, 2022 Leaders know – adopt DevSecOps across the enterprise if you want to embed security by design.
October 20, 2022 SaaS brings speed, better UX, scale, and choice. However, less than 40% of Global 2000 get the value they expect. What gives?
October 18, 2022 Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.
October 17, 2022 The future of services must be built on shared purpose to maximize value and drive real change.
October 13, 2022 Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.
October 13, 2022 Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
October 13, 2022 Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.
October 13, 2022 As the CISO evolves from a technical to a business leader, it’s high time to decouple the role from the wider IT organization.
October 12, 2022 EY paves the way for splitting its audit and consulting businesses, but will it be remembered as a trailblazer or a guinea pig?
October 12, 2022 Metaverse, the new kid on the block is buzz with excitement. So we picked the brains of some experts at the HFS Super Summit 2022.
October 11, 2022 How we got in such a process mess that we no longer know how work gets done in our organizations.
October 07, 2022 Our data shows that enterprises are beginning to favor public blockchains – and we are keen to discovery why.
October 07, 2022 Machine learning is proving to be a game changer when it comes to boosting the effectiveness of cybersecurity operations.
October 05, 2022 Creating new digital experiences for employees and customers.
September 23, 2022 Cloud transformation should be about agility and velocity—not cost.
September 20, 2022 We interviewed capital markets firms about their top priorities - data and cloud came out on top.
September 20, 2022 In conjunction with KPMG, HFS looks at the drivers of low code in Europe and how daring leaders can succeed.
September 17, 2022 A look at how HCL performed in the HFS Top 10 for Sustainability Services, 2022.
September 14, 2022 Lessons learned that could help make your transformation faster and more effective.
September 14, 2022 BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.
September 13, 2022 Healthcare businesses based on historical performances will be immune to recessions and continue to be on a growth trajectory.
September 12, 2022 Apromore has added predictive process monitoring to its platform with a “citizen”-friendly coding-and-data-scientist-free approach.
September 07, 2022 CEOs and CTOs/CIOs broadly agree on investment on Web3/metaverse, - but not on the building blocks to get them there.
September 07, 2022 Beware expensive consultants wielding flashy new slideware touting “cutting-edge knowledge” on something called “metaverse”.
September 06, 2022 This report highlights the data-driven finance journey of enterprises and the role of 'finance' in this journey.
September 02, 2022 UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.
September 01, 2022 Ad-happy media giants could trigger an exodus to the metaverse - forcing enterprises to rethink their relationship with data.
August 31, 2022 UiPath’s acquisition of Re:infer broadens immediate access to communications mining and automation for customer teams.
August 29, 2022 Low code is changing how companies are planning to develop, modernize, and transform. But be wary of false steps.
August 25, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, cybersecurity, financial services, healthcare, industry 4.0 and
August 23, 2022 RPA’s success and longevity over the next decade will hinge on it becoming part of the enterprise digital transformation agenda.
August 19, 2022 The near-term arrival of Web3 relies on breakthroughs in quantum computing. But quantum is a double-edged sword.
August 19, 2022 Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.
August 16, 2022 AntWorks’ cognitive machine learning (ML) IDP solution, CMR+ is now available on the Pega Marketplace. Here we analyze the impact.
August 12, 2022 No code software test automation platform Leapwork doubled its headcount and customer count in the last year.
August 11, 2022 HFS analysts recently attended the London and New York stops of Celonis’ World Tour. There was one clear takeaway.
August 10, 2022 The future of global business services is data-driven.
August 10, 2022 Operationalizing cloud native transformation must become a boardroom priority. We explain why.
August 03, 2022 To help envision and articulate the outcomes for cloud native transformation, we have identified six vectors.
August 01, 2022 Single-source dependencies can be a nightmare – energy and utilities companies learn an important lesson from the pandemic.
July 28, 2022 In Web3, everyone has the same access to data. Advantage resides in the power of your AI.
July 28, 2022 Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.
July 28, 2022 Enterprises are facing considerable challenges that, if not addressed effectively, may negatively impact their security posture.
July 28, 2022 Learn from the journey of Network Rail to apply an AI-mindset rather than just looking through the automation lens
July 26, 2022 Big tech and enterprises are coming together to agree on standards for the metaverse.
July 22, 2022 Emerging tech is helping increase the speed, reliability, and accuracy of information flow.
July 21, 2022 Major energy firms cannot be allowed to define the coming decades due to their absence.
July 21, 2022 Leaders from US health plans, health systems and life sciences discuss leveraging the healthcare ecosystem to personalize care.
July 21, 2022 CIOs must build collaborative ecosystems to tackle today’s complexity, according to Tui Airline CIO Isabelle Droll.
July 20, 2022 We need focused collaboration. Everyone must be involved. The major ecosystem players must use their positions to lead.
July 20, 2022 While cybersecurity remains an irrefutable priority for energy and utilities companies, they must not ignore smart analytics.
July 18, 2022 Everyone is focused on the double whammy of employee attrition, and wage inflation. But that misses the real low-wage emergency.
July 15, 2022 PwC outlines its SAP services differentiator and approaches for a successful S/4HANA migration.
July 15, 2022 Learn how Salesforce's continued focus on customer-centricity can maximize your Salesforce investments.
July 14, 2022 PwC acquires ACTS to address a gap in its banking and financial services and Microsoft Azure for Financial Services capabilities.
July 11, 2022 Regulations and legacy weigh heavily on innovation at big banks. Here's how to level the innovation playing field.
July 06, 2022 Wipro’s Rizing acquisition complements its SAP services offering while cementing Wipro’s competitive position in the SAP market.
June 15, 2022 Financial services firms must collaborate throughout their ecosystems to fix the global sustainability context.
June 14, 2022 Travel, Hospitality, and Logistics was drastically impacted due to the COVID-19 pandemic. This has opened doors for a massive shift to Travel, Hospitality, and
June 14, 2022 What it will take to make Web3 real, what could derail it, and what is the near-term impact on your business?
June 13, 2022 Managed services are becoming more sophisticated and commercial models must follow suit.
June 13, 2022 The implications of overturning of Roe v Wade will be most egregious against the triple aim of care.
June 10, 2022 Enterprises find themselves with a dilemma: invest in upskilling and training existing talent or roll the dice with the open market.
June 09, 2022 Tech Mahindra is organizing its blockchain competency to encompass metaverse, Web3, and NFTs, as well as blockchain solutions.
June 09, 2022 Synergy delivered with QX acquisition of Chazey and the combine entity competitive position against larger services providers.
June 09, 2022 LTI's initial hostile takeover of Mindtree happened in 2019, but both entities were deliberately kept separate. Where do things stand now?
June 07, 2022 There’s still a sizable gap between the global sustainability context and the state of transition planning across ecosystems.
June 02, 2022 Price transparency is here but impacts will show up gradually across the healthcare ecosystem and affect stakeholders differently.
May 26, 2022 Pega has been ordered to pay damages for misappropriating Appian trade secrets. Will you still want them in your ecosystem?
May 25, 2022 SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.
May 17, 2022 All significant cybersecurity investments in 2022 point towards strengthening Zero Trust security posture and visibility.
May 13, 2022 Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.
May 05, 2022 Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.
May 04, 2022 Here we highlight the mismatch of SaaS expectations between SaaS software vendors and customers.
April 29, 2022 Our latest Cybersecurity Pulse study shows that the majority of enterprises are most concerned with three cyber threats.
April 29, 2022 How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.
April 29, 2022 Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.
April 28, 2022 The average global attrition rate, now at 23.7%, saw a sharp rise vs. the same quarter in 2020 and 2019.
April 26, 2022 Workflow and decision-automation platform Camunda is updating with the intent to become your enterprise-wide process orchestrator.
April 26, 2022 Organizations must adapt their operational strategies to become cloud native.
April 25, 2022 UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
April 25, 2022 An article on how Sainsbury's managed its sustainability initiatives, procurement, and used culture in its transition.
April 19, 2022 Which business operations SaaS are OneOffice leaders more likely to be getting value from?
April 15, 2022 You must focus on how SaaS can change your business, rather than focus on the technical functionality of the SaaS solution.
April 14, 2022 Enterprises must work with service providers to receive long-term business value from their SaaS investments.
April 14, 2022 IBM packaged its SAP services offering to simplify enterprises' S/4HANA migration journey and meet the market demand.
April 05, 2022 How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.
April 05, 2022 Being comfortable with the SAP legacy platform may limit revenue growth, and advantage over S/4HANA migrated organizations.
April 04, 2022 TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.
April 01, 2022 Highlights the key emerging technologies in which industrial manufacturers plan to invest in the near-term.
April 01, 2022 TTL executives face data security, fragmented landscape systems, and a lack of centralized data to meet their strategic objectives.
April 01, 2022 On the back of COP26 there’s a growing consensus of the why, what, and how of sustainability. But then come the next challenges.
April 01, 2022 Starting today, we are converting all our research deliverables to NFTs. We genuinely believe that writing research reports is an art form.
March 31, 2022 Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.
March 31, 2022 We take a look across geographies at how industrial manufacturers will change their expected IT budgets in 2022.
March 24, 2022 Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
March 16, 2022 We cover four imperatives that the future finance leaders should consider to stay relevant.
March 14, 2022 EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.
March 11, 2022 The cross-functional needs of data science, and predictive modeling, are driving a revolution in data governance.
March 11, 2022 A monthly rollup of merger and acquisition activity.
March 11, 2022 To survive the next 30+ years where sustainability dominates agendas, organizations must align transition plans.
March 10, 2022 This PoV is a guide for enterprise leaders to evaluate and benchmark service providers’ performance in IoT engagements.
March 09, 2022 This Data Viewpoint looks at the major business strategies that industrial manufacturers are going to pursue in the near term.
March 09, 2022 This Data Viewpoint examines a trend we’ve seen in the data over the past three years — the tenure of deals is getting shorter.
March 02, 2022 It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.
February 28, 2022 The talent crisis threatens to derail growth. Accenture and Salesforce have come together to build a unique, specific solution.
February 28, 2022 CTOs must engage their technical service partners and telecom providers prepare for 5G technology on their cloud strategies.
February 25, 2022 Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.
February 24, 2022 Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.
February 23, 2022 A comprehensive assessment of the services providers delivering SAP S/4HANA services.
February 17, 2022 Investment in outsourcing is focused on preparing the way for more work to be automated in processes running in the cloud.
February 17, 2022 How Arbonne pivoted to working from home during an intense growth phase
February 16, 2022 In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.
February 15, 2022 Six enablers you should demand as you select the software to build out your OneEcosystem
February 15, 2022 This DVP highlights the importance of a change mindset in the path to achieving the required digital fluency and transformation.
February 14, 2022 Insight into emerging players through our new Hot SaaS program and the Hot SaaS 100
February 14, 2022 The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem
February 11, 2022 ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.
February 10, 2022 This Data Viewpoint explores the key selection criteria for IoT service providers.
February 08, 2022 An assessment of the formidable challengers providing application modernization services.
February 08, 2022 An assessment of the leading services providers providing application modernization services.
February 08, 2022 2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.
January 31, 2022 An assessment of the leading services providers to the retail and consumer packaged goods industries.
January 28, 2022 Expect a scramble for supply chain capability across consulting, technology, and services firms.
January 18, 2022 Organizations need to build roadmaps that align to the global context of sustainability: net-zero and the UN Goals.
January 18, 2022 We asked providers in our Utilities Top 10, 2022 report to assess the change in demand for services across the utilities industry.
January 18, 2022 600 business leaders confirm SaaS is changing the way companies approach outsourcing needs and making better employee experiences.
January 18, 2022 The importance of sustainability across various ESG factors shot up in the second half of 2021.
January 14, 2022 COP26 marked a shift from ambition to action. But less than 20% of organizations have the transition plan they need
January 12, 2022 SME’s can consider mid-tier and niche services providers for their ERP migration; We discussed briefly on this.
January 06, 2022 Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.
January 05, 2022 The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.
January 05, 2022 Demand is increasing across the energy services value chain: It’s fastest across upstream, refining, and retail and marketing.
December 21, 2021 Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
December 20, 2021 Technology leaders must be on guard as end-to-end management of privileged access is too critical to be left to manual processing
December 17, 2021 One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
December 17, 2021 The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
December 17, 2021 We examine how HCL MVision framework enables transformation for its manufacturing clients.
December 17, 2021 Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
December 17, 2021 S/4H clients are demanding beyond implementation excellence. We brought out few core client expectations for SP consideration.
December 15, 2021 To understand blockchain adoption in the public sector, we connected with Infosys and The State of Rhode Island.
December 14, 2021 IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.
December 14, 2021 Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?
December 13, 2021 Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.
December 10, 2021 Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.
December 09, 2021 Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.
December 09, 2021 We map political affiliation of US states against their population’s activity levels, nutritional choices, obesity & Covid deaths.
December 09, 2021 Is the Great Resignation spurring a BFS insourcing trend? Read on to learn why HFS thinks not.
December 08, 2021 HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.
December 07, 2021 HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
December 06, 2021 Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.
December 02, 2021 The market for RPA requirements is shifting toward ISV ecosystems
December 01, 2021 Building/sourcing data management teams will help retailers overcome their data security and governance issues
November 30, 2021 The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
November 23, 2021 Security-as-a-Service is moving the responsibility for managing security risks and controls from enterprises to service providers
November 23, 2021 The state of sustainability across consulting, technology, and managed services.
November 22, 2021 GBS is still relevant, but its role is changing to meet the demands of enterprises.
November 22, 2021 An assessment of the energy industry and its leading service and tech providers across execution, innovation, and client feedback.
November 18, 2021 HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.
November 18, 2021 Speed, investment, training, collaboration, and partnerships make up the five factors driving the adoption of low-code and no-code.
November 11, 2021 Managed services are an essential part of the healthcare ecosystem, to alleviate the non-clinical functional burdens.
November 09, 2021 WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
November 05, 2021 As the latest wave of earnings announcements is hitting the news, we take a look at the performance of the early announcers
November 04, 2021 Operations leaders are exploring the potential for gig to augment their workforce.
November 04, 2021 Digital-first and human-centered design is the foundation of differentiated CX
November 03, 2021 Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?
November 02, 2021 Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.
October 20, 2021 Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?
October 19, 2021 Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.
October 18, 2021 Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.
October 12, 2021 Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.
October 08, 2021 Enterprise leaders need to keep their automation providers focused on what they do best.
October 08, 2021 This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
October 07, 2021 TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.
September 16, 2021 How XpertRule's clients are improving CX and EX in tandem.
September 16, 2021 Distribution of IT budget by industrial manufacturers from North America, Europe, and APAC
September 15, 2021 We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
September 13, 2021 Blockchain funding reached a record high in the first half of 2021—and we're keen to understand why.
September 10, 2021 Core Admin System (CAPS) are way past their expiry but we have AI & cloud to help replace them fast...so giddy up health plans!
September 03, 2021 Wipro puts money into Cloud Services with FullStride initiative.
September 03, 2021 AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too
August 30, 2021 BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
August 27, 2021 Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.
August 25, 2021 HFS’ Phil Fersht delivers keynote address featuring just-released HFS Pulse data directly from the Global 2000.
August 25, 2021 HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.
August 25, 2021 Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.
August 24, 2021 How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
August 23, 2021 Helping retailers accelerate their digitalization amid disruption.
August 23, 2021 A comprehensive view of global healthcare industry trends and their impact on IT and BPS and technology change agents.
August 23, 2021 The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.
August 23, 2021 It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.
August 19, 2021 Digital transformation fails for three key reasons—culture, talent, and process debt.
August 19, 2021 How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
August 17, 2021 At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.
August 17, 2021 Coforge pivoted fast and pivoted right, right from the early days of the pandemic.
August 16, 2021 At our Digital Symposium, HFS CEO Phil Fersht joined Tiger Tyagarajan, President and CEO of Genpact, for a candid Digi-side Chat.
August 13, 2021 There are no good reasons or excuses left. It’s time to call out diversity as company-wide priority and make it non-negotiable.
August 13, 2021 An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.
August 12, 2021 HFS looks at Amazon's AWS and how it blends innovation with a strong partner program to continue to be a market leader.
August 11, 2021 Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
August 10, 2021 HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.
August 05, 2021 Salesforce adds to its enterprise portfolio with an RPA provider of its own.
August 03, 2021 HFS OneOffice Pulse in healthcare focuses on demand changes we anticipate for technology and business services.
August 02, 2021 A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.
July 29, 2021 The time is now to replace analog work methods with the OneOffice mindset & work culture.
July 28, 2021 Sustainability has the highest adoption of emerging technologies, followed by Sales & Marketing and Aftermarket Services.
July 27, 2021 Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
July 27, 2021 The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.
July 27, 2021 Around 67% of manufacturing firms survey expect that their IT budget will increase up to 10%.
July 22, 2021 HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.
July 21, 2021 Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.
July 19, 2021 IBM acquires private firm BoxBoat to boost Kubernetes and Application Containerization services.
July 19, 2021 Enterprises and providers must combine tech, services, and ecosystems to reach net-zero and broader sustainability goals.
July 15, 2021 Health services company Cigna is setting the pace for automation use at a strategic scale.
July 14, 2021 Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
July 13, 2021 Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.
July 12, 2021 Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.
July 09, 2021 Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
July 08, 2021 Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.
July 07, 2021 Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.
July 06, 2021 Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.
July 01, 2021 Sustainability teams have better things to worry about than spreadsheets and manual data gathering.
June 30, 2021 A digital health framework that helps organize our thinking about this vast market segment.
June 28, 2021 Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
June 28, 2021 One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.
June 28, 2021 Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.
June 25, 2021 Graph database business Neo4j has taken the largest Series F investment in database history - landing $325m.
June 24, 2021 Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.
June 23, 2021 Master your data, plan your route to decarbonization, and improve your CSR on all fronts.
June 23, 2021 When everyone is playing the same song, go deep on happy customers.
June 22, 2021 Over the next 2 years, more than 90% of energy enterprises expect sustainability to drive their emerging technology adoption.
June 22, 2021 HGS is doubling up on "win-win" with its cognitive cloud contact center.
June 22, 2021 Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.
June 21, 2021 The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.
June 18, 2021 Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
June 18, 2021 Roboyo becomes the world’s biggest intelligent automation professional services company with its acquisition of AKOA.
June 17, 2021 HFS assesses the progress of Digitate's ignio IT-led automation approach.
June 17, 2021 Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
June 16, 2021 Business critical applications are migrating to the cloud. Microsoft Azure takes an early lead as platform of choice.
June 16, 2021 Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.
June 16, 2021 NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.
June 14, 2021 Q2 2020 saw a shift in providers we include in the fastest five.
June 14, 2021 NA & Asia-Pac are learning fast from process intelligence pilots – now they’ve both opened a scale gap on Europe.
June 14, 2021 Low-code business process automation platform provider almost triples its headcount in six months.
June 11, 2021 Accenture is consistently expanding its cloud capabilities in the European market.
June 09, 2021 Leaders in the travel and hospitality sectors are poised to face unknown demands.
June 09, 2021 Mars-mission business process automation firm lands $100m to go further.
June 03, 2021 Executives based in North America are moving fastest from pilots to scale with an eye placed firmly on the promised benefits.
June 03, 2021 Over 70% of 801 global 2000 companies expect to increase their stake in emerging tech, but it's not without its challenges.
June 03, 2021 AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market
June 03, 2021 Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the
June 02, 2021 Become an ecosystem leader by conquering your data, road-mapping toward sustainability goals, and pulling others along.
June 02, 2021 As IoT-based projects in enterprises have begun expediting projects from the pilot phase to achieve their digital transformation goals, HFS believes now is the
June 01, 2021 Our mapping study will provide definition, understanding, and recommendations, for the sustainability services ecosystem
May 28, 2021 How Premier set up a unique digital customer experience that came to the rescue in a crisis
May 28, 2021 Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.
May 28, 2021 Redwood Software, an IT and business automation provider, has announced a $380million strategic investment from private equity fund Turn/River Capital to drive
May 27, 2021 Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.
May 26, 2021 Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination
May 26, 2021 HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is
May 21, 2021 We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile
May 21, 2021 Atos announced the acquisition of Processia as it aims to strengthen its digital engineering and manufacturing capabilities to support client manufacturing
May 21, 2021 KPMG is moving one step closer to a holistic sustainability services offering with it’s Climate Accounting Infrastructure.
May 18, 2021 IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market
May 17, 2021 Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.
May 14, 2021 Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last
May 11, 2021 A cloud-enabled AI start-up ,with a crowd-sourced two-million-strong distributed workforce and a timely solution to tackle content moderation in social media, D
May 11, 2021 IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management
May 10, 2021 Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.
May 05, 2021 Boomi – the leading integration Platform-as-a-Service (IPaaS) provider is setting new customer records amid rumors the business may be sold off by owner Dell.
April 30, 2021 A comprehensive view of the global travel, hospitality, and logistics industry trends and their impact on IT and business process services and technology change
April 29, 2021 Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
April 29, 2021 Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave
April 28, 2021 Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.
April 28, 2021 Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.
April 27, 2021 Infosys has marked sustainability services for rapid growth
April 23, 2021 The ability to drive the seamless interplay between business and technology - is recognised as the most urgent business skill to ramp up in today’s rush-to in
April 23, 2021 In January 2021, Sanofi, Capgemini, Generali, and Orange joined hands to build a joint venture for developing patient-centric healthcare solutions that can be
April 22, 2021 The TMT market is expanding, converging, and becoming hyper-specialized.
April 20, 2021 The HFS take on sustaining Mphasis’ success with its growth CEO, Nitin Rakesh
April 16, 2021 We can’t vaccinate our planet when things get really bad—we must cure it ahead of time.
April 16, 2021 TRAI has created a regulation mandating a blockchain solution aimed at combatting spam calls in India’s telecoms industry, and it’s a great example of at
April 14, 2021 Learn how Infosys helped Siemens Mobility to achieve a digital transformation
April 14, 2021 Given the unsolved and unanticipated problems across the retail industry caused by the pandemic, TCS offers a cognitive supply chain solution as part of its and
April 07, 2021 Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a
March 31, 2021 Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data
March 26, 2021 The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
March 26, 2021 As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree
March 26, 2021 Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
March 23, 2021 This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.
March 19, 2021 WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.
March 18, 2021 Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.
March 17, 2021 Sustainability must become native to businesses and government policy. Service providers are the keys to this.
March 16, 2021 Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI
March 16, 2021 TCS launches Clever Energy, enterprise-level energy and emission management system.
March 15, 2021 Salesforce is building out the next major building blocks to offer an ecosystem for the future of work while launching a full-frontal attack on ServiceNow
March 12, 2021 For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of
March 10, 2021 Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco
March 03, 2021 How Teleperformance's security and data privacy expertise is defending against and preventing cyber attacks
March 01, 2021 OneOffice emerging tech companies with serious ambitions must act now to update their roadmaps and set even greater goals to take advantage of a hot investor It
February 26, 2021 As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and
February 25, 2021 Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond "fix-and-survive" to compete in the economy
February 24, 2021 COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.
February 22, 2021 It’s not quite a first-mover advantage—but Atos and IBM are among the early big names in the sustainability solutions space.
February 22, 2021 We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.
February 17, 2021 With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
February 16, 2021 HCL recently launched the 1PLMCloud solution to help manufacturing firms transform their computer-aided design (CAD) and product lifecycle management (PLM) into
February 12, 2021 The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and
February 12, 2021 HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA
February 11, 2021 The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
February 11, 2021 Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards
February 11, 2021 Talent is the top enabler of the HFS OneOffice drive toward true digital transformation. Fifty percent (50%) of high-performing Global 2000 companies are and to
February 10, 2021 To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.
February 09, 2021 A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
February 04, 2021 There's a growing ecosystem of services and technology providers making sustainability native internally and for customers.
February 03, 2021 Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
February 01, 2021 Ditch the CRM focus and embrace an omnichannel strategy
January 29, 2021 ASR and NLU are the building blocks for intelligent self-service in the public sector
January 28, 2021 Critical factors that we often overlook during IT service engagements.
January 27, 2021 The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for
January 26, 2021 Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
January 12, 2021 HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are
January 11, 2021 Understanding the criticality of choosing the right IT service provider as a partner, in combination with its focus on slashing cost, Daimler has partnered with
January 05, 2021 As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
January 05, 2021 Accenture is making sustainability native to everything—internally and with clients—and is redefining how it measures impact. Enterprises and governments
December 22, 2020 Musings from HFS’ F&A Digital Roundtable
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
December 22, 2020 Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.
December 17, 2020 There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
December 15, 2020 EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.
December 11, 2020 Blockchain has been on an upward trajectory for many years, but the COVID-19 outbreak threatened to change that – our recent survey with KPMG International
December 10, 2020 Explore how different industry players are using 3D printing for their business landscape and how service providers should prepare themselves for 3D printing
December 09, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
December 08, 2020 In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
November 30, 2020 Atos announced a restructuring of its cloud go-to-market. Learn how this fits into a secular in the market.
November 24, 2020 What is Cognizant's strategy to revitalize, survive and thrive in the pandemic economy? To understand demand-side perspectives on the future of business and and
November 20, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
November 20, 2020 The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.
November 17, 2020 Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.
November 17, 2020 While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
November 16, 2020 Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.
November 13, 2020 HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
November 13, 2020 Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
November 13, 2020 Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors
November 12, 2020 HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services
November 12, 2020 Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
November 09, 2020 In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
November 05, 2020 Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM
November 03, 2020 Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of
November 02, 2020 Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
October 26, 2020 In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.
October 23, 2020 Focus on the power of AND for Triple-A success, whatever the business setting
October 21, 2020 This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.
October 16, 2020 HFS recently attended Mphasis’ Virtual Analyst and Advisor Day to check how this dynamic mid-tier growth firm has been faring during this cruddy year.
October 12, 2020 The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
October 09, 2020 KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)
October 07, 2020 Concentrix aims to endure as a WAH leader
October 07, 2020 HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions
October 06, 2020 The second wave of digital transformation in Media will be driven by experiences.
October 05, 2020 Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
October 05, 2020 Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
September 24, 2020 In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
September 23, 2020 Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
September 22, 2020 Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
September 17, 2020 Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders
September 16, 2020 HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event
September 14, 2020 Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.
September 10, 2020 An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
August 25, 2020 This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
August 19, 2020 This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
August 03, 2020 Persistent Systems and IBM forge a closer partnership to help enterprise clients meet their cloud ambitions.
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
July 30, 2020 With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver new
July 30, 2020 To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
July 30, 2020 Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
July 30, 2020 While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.
July 30, 2020 What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.
July 29, 2020 HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
July 10, 2020 Atos recently announced intentions to acquire Paladion - helping the firm move into the competitive detection and response market.
July 09, 2020 In July 2020, Accenture finalised the acquisition of Gekko - adding another 100 professionals to the firms growing ranks in France and Benelux.
July 09, 2020 Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
July 08, 2020 Accenture’s recent Q2 2020 earnings give service providers the opportunity to understand the state of the market after the initial shock of COVID-19.
July 07, 2020 Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
July 02, 2020 Thinking about security in terms of keeping the bad actors out is no longer enough. Assume they can get in and think about how you will stop them when they do.
July 01, 2020 Infosys clients looking towards SAP S/4HANA migration should take note of the provider’s latest partnership with process mining unicorn Celonis.
June 26, 2020 In this report, we examine how configuration errors are at the root of many of the major cyber breaches.
June 25, 2020 In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
June 24, 2020 In this report, we dive into how the recent partnership between HCL and Google is set to shake up ecommerce.
June 22, 2020 This report includes the smart mobility future roadmap of NTT DATA and TOYOTA Connected through the partnership
June 19, 2020 HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
June 18, 2020 This highlight tells about the strategic partnership of Atos with Groupe PSA to build its new integrated SAP S/4 HANA Platform
June 15, 2020 With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that
June 12, 2020 Highlights DXC's focus on autonomous driving technology and its recent acquisition of CMORE Automotive
June 12, 2020 In the 2020 HFS Agile Software Development Top 10 Report, we analyze the capabilities and vision of the leading service providers in agile development.
June 11, 2020 This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.
June 10, 2020 Trust is the key ingredient for a successful partnership with a service provider when looking to move blockchain projects beyond the POC stage.
June 10, 2020 Have AR and VR reached the level of maturity that businesses need to consider them as new sources of disruption on their markets?
June 08, 2020 "Digital Brain" SCM solution helps retail and CPG companies become more intelligent and dynamic
June 05, 2020 After a 29% revenue increase in 2019, SD Worx has continued its growth and innovation strategy in 2020 to leverage a full suite of cloud, outsourcing, and data
June 02, 2020 How five companies are using digital associates to create better experiences for stakeholders
June 01, 2020 This POV highlights the importance of integration software and how Wipro Appirio is using MuleSoft to help clients.
June 01, 2020 This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.
May 27, 2020 In this report, we examine how CSS Corp managed to move 100% of its workforce to work-from-home at the onset of the Covid-19 pandemic
May 27, 2020 Find out how Luxoft and DXC have managed to support their clients change their working patterns in response to the conditions that the Covid-19 pandemic has
May 26, 2020 Since acquiring Domino from IBM, HCL has been working to revive the platform, making it one for enterprise clients to keep on their radar.
May 26, 2020 Furloughs and lay-offs definitely stress employees, but employees working remotely have witnessed a unique problem from mid-level managers during this pandemic.
May 26, 2020 EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.
May 22, 2020 Recent HFS Research anticipates a spike in cloud investments as enterprises try to handle accessibility challenges with core systems.This article focuses on
May 21, 2020 Key trends from HFS Top 10 report on the top data science and machine learning platforms, with insights for enterprise IT leaders
May 21, 2020 In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
May 19, 2020 Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.
May 15, 2020 In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could
May 15, 2020 In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.
May 14, 2020 The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.
May 14, 2020 In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and
May 13, 2020 In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this
May 13, 2020 In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.
May 11, 2020 If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp
May 08, 2020 Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).
May 07, 2020 HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and
May 07, 2020 The IBM GBS story to scale WFH post Covid-19
May 07, 2020 Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges
May 06, 2020 We dive into the thoughts of enterprise leaders at EY’s 2020 Blockchain Summit, which show how you can convince your C-suite of blockchain’s worth.
May 04, 2020 Mars, Inc shares its response to today’s paradigm shock
May 01, 2020 Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 30, 2020 In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
April 30, 2020 Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 30, 2020 Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 29, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 29, 2020 Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
April 29, 2020 Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
April 29, 2020 The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.
April 28, 2020 Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
April 28, 2020 This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.
April 28, 2020 This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service their
April 28, 2020 Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.
April 27, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 27, 2020 COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 22, 2020 Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
April 22, 2020 It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.
April 21, 2020 This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
April 17, 2020 Consumer-driven medical devices are taking the industry by storm
April 17, 2020 The automotive industry is one of the most competitive markets, this report examines how forming collaborative partnerships are helping some firm's emerge as
April 17, 2020 For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.
April 16, 2020 Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.
April 16, 2020 With so many aspects to consider- technology, politics, talent, environmental constraints, etc.- F&A BPO buyers must take a holistic approach when it comes to
April 14, 2020 Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.
April 14, 2020 IBM/Cisco and TCS are leading the way with free access to their remote access platforms to assist schools with remote learning as families are stuck at home due
April 09, 2020 This PoV acts as guidelines for enterprises making decisions about diversifying their manufacturing operations from China.
April 09, 2020 This PoV provides guidelines for both manufacturers and service providers to use for formulating a continuity plan.
April 09, 2020 The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business
April 08, 2020 We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their
April 08, 2020 In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.
April 07, 2020 Covid-19 took the world, and the outsourcing industry by surprise - in future, business continuity plans must be more far reaching
April 03, 2020 Times of crisis must drive a new digitally optimized customer service model
April 02, 2020 This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.
April 01, 2020 Infosys and its banking client’s “Juniper” solution could simplify cloud data integration for the entire banking industry
April 01, 2020 The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,
March 31, 2020 Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.
March 31, 2020 The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,
March 31, 2020 In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the
March 30, 2020 With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many
March 27, 2020 As we all adjust to the new abnormal, this is the time for the digital workforce to shine.
March 27, 2020 Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve
March 27, 2020 Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike
March 26, 2020 Providers must ensure their investment in blockchain isn’t cut significantly through this uncertain time or they risk being left playing catch-up
March 26, 2020 Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.
March 25, 2020 We are exploring the likely impact of COVID-19 crisis on quantum computing.
March 25, 2020 Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain
March 24, 2020 Service providers to the oil and gas sector have already been shifting to outcome-based models.
March 23, 2020 In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.
March 23, 2020 Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams
March 23, 2020 Recommend ways for manufacturers to handle a crisis like COVID-19 for their manufacturing supply chain.
March 20, 2020 Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.
March 19, 2020 We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape
March 19, 2020 This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.
March 19, 2020 BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.
March 18, 2020 This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall
March 18, 2020 With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps
March 18, 2020 Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and
March 18, 2020 In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
March 17, 2020 Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.
March 13, 2020 Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.
March 12, 2020 We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.
March 11, 2020 We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.
March 11, 2020 In this report we examine how finding the right partner with the talent and experience can drive real success.
March 09, 2020 In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery
March 09, 2020 As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
March 06, 2020 Smart executives are already building out their ecosystem of sustainability experts and partners in preparation for COP26.
March 06, 2020 The 2020s present an extraordinary opportunity to prepare for the future of work and to drive it with a diverse, inclusive, and ever-evolving workforce. In this
March 05, 2020 As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
March 05, 2020 5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of
March 02, 2020 HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
February 28, 2020 In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.
February 27, 2020 Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
February 27, 2020 A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
February 26, 2020 Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
February 26, 2020 Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.
February 26, 2020 In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.
February 25, 2020 In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
February 24, 2020 The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
February 21, 2020 The 2020 HFS Top 10 Digital Workplace Design Services report examines the role service providers play in the highly competitive market.
February 20, 2020 Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.
February 20, 2020 Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.
February 19, 2020 What you need to know about the opportunity (and risk) involved in this hot marketing services area
February 19, 2020 Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
February 18, 2020 There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.
February 17, 2020 Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
February 17, 2020 Unless you have been living in a cave, it will have become clear that Accenture has been leading CISOs on a feeding frenzy through its multiple security
February 14, 2020 Unisys recently announced the sale of it's federal services business - we take a look at how this risky strategy might unleash a new Unisys on to the market.
February 14, 2020 Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.
February 14, 2020 Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
February 11, 2020 ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the
February 10, 2020 Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
February 05, 2020 TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
February 05, 2020 Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.
February 04, 2020 Over the past 18 months we have talked at length with enterprise buyers about the trials and tribulations of ServiceNow implementations. One this is at the of
February 04, 2020 2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
February 03, 2020 In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.
January 21, 2020 Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages
January 21, 2020 Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change
January 20, 2020 You might think that Unisys was an out-of-date, irrelevant dinosaur with nothing new to offer—but think again! This solution is innovative and leading-edge, a
January 20, 2020 HFS, with support from Capgemini, explores the power of the digitally augmented workforce
January 16, 2020 HFS looks at maturity in cloud computing. Which industries are betting big, the choice between containers and serverless, and where multi-cloud fits in.
January 14, 2020 Stakeholders must put their differences aside and come together if they hope to solve cross-border trade issues.
January 13, 2020 Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
January 13, 2020 The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
January 10, 2020 A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.
January 10, 2020 HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
January 09, 2020 Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
January 08, 2020 At a recent analyst event, we discovered how Unisys' strategy is paying off and helping the firm move back to stable growth.
January 07, 2020 Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
January 06, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.
January 02, 2020 You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.
December 31, 2019 3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.
December 31, 2019 Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.
December 23, 2019 The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.
December 23, 2019 Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses
December 23, 2019 Embrace industrial innovation while it’s booming via partners and providers, or realize too late that you can’t transform quickly enough to catch up.
December 16, 2019 The service provider community has a clear opportunity to bring its expertise and resources to help CEOs drive sustainable initiatives
December 11, 2019 This POV provides recommendations to enterprises to achieve a successful SAP SuccessFactors deployment.
December 10, 2019 How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business
December 05, 2019 HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
December 05, 2019 If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.
December 05, 2019 One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.
December 05, 2019 Alibaba Cloud may be a regional player now, but the firm is investing heavily to take the battle to the major cloud giants. We examine why CIOs must include in
December 04, 2019 Biometrics will play a vital role in Cybersecurity – just look at the recent appointment of Leidos to handle a project with the UK Home office
December 04, 2019 This PoV explains pointers that manufacturers should keep in mind for Industry 4.0 success and provides an example of how TCS is enabling a large Indian to the
November 25, 2019 We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next
November 21, 2019 Sourcing talent is getting harder for enterprises and service providers alike. We examine how Wipro Topcoder clients are benefiting from it's unique
November 21, 2019 As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.
November 20, 2019 With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as
November 20, 2019 Cognitive technology must be brought into holistic industrial strategies – it’s getting attention, but no priority, and investments are confused.
November 19, 2019 The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A to
November 12, 2019 The UN have lauded Infosys for their internal sustainability and CSR initiatives, but there's no mention of sustainability services for their clients.
November 11, 2019 Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.
November 08, 2019 SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward.
November 07, 2019 With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.
November 07, 2019 Part 1/2: As we enter the third era of sustainability services, providers must reach across their functions to match sustainability’s breadth & depth.
November 06, 2019 The 2019 HFS Top 10 ServiceNow Services report examines the role service providers play in the highly competitive ServiceNow Services market.
November 05, 2019 Google is ramping up to take on competitors in hyperscale cloud. We examine how this sleeping giant is adding weapons to its arsenal to win the cloud wars.
November 05, 2019 SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. the
November 04, 2019 Wipro has developed a unique approach to bringing digital services to clients, but enterprise leaders must shift mindsets to make the most of them.
November 03, 2019 At a recent event, HCL brought two major clients in to talk us through their digital journey.
November 01, 2019 This report examines the new capabilities and potential Hexaware's acquisition of Mobiquity and what this means for current and future clients.
October 23, 2019 The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
October 18, 2019 As we well know, Accenture is not afraid to make a few acquisitions to bolster its armory and it has once again demonstrated this buying power with the of BCT
October 18, 2019 Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
October 16, 2019 Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft
October 04, 2019 This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.
October 03, 2019 HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
October 02, 2019 Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.
October 01, 2019 A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
September 30, 2019 Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
September 30, 2019 HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech
September 27, 2019 Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection
September 25, 2019 Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
September 24, 2019 Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
September 24, 2019 Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
September 23, 2019 The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.
September 20, 2019 As the number and variety of cybersecurity challenges continue grow for the modern enterprise, so does the understanding that security is a top priority, of
September 19, 2019 Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part
September 19, 2019 2D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.
September 17, 2019 Industry leaders must look to secure their enterprises from multiple cyber threats on a constant basis. Remote workers are an easy target for cybercriminals
September 17, 2019 Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the
September 16, 2019 In this PoV, we discuss how 3D printing is influencing the manufacturing industry and how the manufacturers can accelerate their 3D printing journey
September 16, 2019 The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices
September 06, 2019 Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to
September 06, 2019 With ransomware’s lethality continuing to grow, industry leaders must look to themselves as part of the problem.
September 02, 2019 HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
August 30, 2019 This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.
August 29, 2019 Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else
August 19, 2019 With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”
August 19, 2019 Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.
August 16, 2019 After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the
August 16, 2019 Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market
August 16, 2019 As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for
August 11, 2019 We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI
August 09, 2019 Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.
August 06, 2019 The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
July 29, 2019 In HFS’ Manufacturing Top10, sustainability is providers' least mature offering. Clients must push for it to be a competence before it’s too late.
July 29, 2019 Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.
July 29, 2019 This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of
July 26, 2019 As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.
July 26, 2019 Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual
July 26, 2019 This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.
July 18, 2019 The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
July 18, 2019 Find the cybersecurity vendor that allows your IoT teams to focus on business-critical activity, or innovation might just grind to a halt.
July 18, 2019 With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical
July 18, 2019 The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.
July 18, 2019 Is Alibaba Cloud the rising star of the hyperscale cloud market? This report digs deeper.
July 17, 2019 For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate
July 17, 2019 Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.
July 16, 2019 UK utility execs are split between cost-leadership, their customers, and sustainability; they must choose now, as "auto-switching" sweeps the market.
July 16, 2019 The Industry 4.0 market is looking for a new champion, does Capgemini's acquisition of Altran put it in the running?
July 05, 2019 Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.
July 03, 2019 The ever-accelerating evolution of technology means new waves of talent are in constant demand. However, enterprise talent strategies haven’t changed
July 03, 2019 IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.
July 03, 2019 Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
July 01, 2019 HFS Research talks with Chris Caldwell, President of Concentrix Corporation, about the combination of two contact center titans and its implications on the
June 27, 2019 This PoV defines the Industry 4.0 value chain that demarcates the boundary of the people, process, and technology, enabling manufacturers to successfully 4.0 to
June 25, 2019 As consumers demand new sustainable standards, Blockchain is opening up supply chains - facilitating transparency, traceability, and value for workers.
June 25, 2019 With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open.
June 24, 2019 Genpact is evolving its digital offerings - this report examines how the firm's current BPO clients can leverage the firms growing offerings.
June 17, 2019 Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
June 17, 2019 We have a serious issue with the provenance of pharmaceuticals and driving provenance by partnering with blockchain disruptors could be the solution.
June 17, 2019 Cybersecurity doesn’t immediately spring to mind when you think of 3D printing but enterprise hoping to adopt must make security a priority.
June 04, 2019 As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
June 03, 2019 An enterprise-focused analysis of WNS that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.
May 31, 2019 HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and
May 23, 2019 Ingrain sustainability in top-level strategy to capture part of the $12 trillion on offer – partnerships can be an accelerating first step.
May 20, 2019 Physical security is a key concern for any organisation, but are you spending enough to secure yourself? HFS data has revealed that many organisations physical
May 16, 2019 Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are
May 14, 2019 Collaboration tools and platforms are very much in vogue, and even Facebook is getting in on the act in a big way. But in some cases, increased collaboration
May 14, 2019 Blockchain can provide physicians with ready access to patients’ electronic health information.
May 14, 2019 Poor data plagues the process manufacturing industry. Drive the adoption of AI and analytics by combining synthetic data with workforce experience.
May 14, 2019 This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
May 13, 2019 After a sobering review, it’s clear that security leaders must put the groundwork in now if they want to weather the impending Brexit talent crisis.
May 02, 2019 Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving particular Quantum new
April 26, 2019 The cybersecurity space is a complex yet predictable headline generator for mainstream media. Enterprises are pushing their cybersecurity harder than ever to as
April 26, 2019 Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.
April 26, 2019 The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the
April 25, 2019 This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.
April 25, 2019 Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to
April 25, 2019 Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug
April 24, 2019 The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL
April 18, 2019 The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.
April 18, 2019 This report examines the future of Mexico as a major sourcing destination.
April 10, 2019 As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.
April 10, 2019 This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.
April 09, 2019 HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper
April 09, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 05, 2019 The engineering talent management issues faced by telecommunication clients and how service providers can step up in this space to mitigate them.
April 05, 2019 Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to
April 03, 2019 Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.
April 03, 2019 The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.
April 01, 2019 Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.
March 28, 2019 AWS has continued to grow exponentially, growing to become one of the most valuable IT Services firms in the world. But is going all-in-with-AWS as risk free as
March 27, 2019 Manufacturers must streamline the hype if they ever hope to reach the promised land of Industry 4.0.
March 26, 2019 With the social and economic impact of environmental causes becoming so critical, you must embrace blockchain to stay in the game.
March 25, 2019 This report examines why enterprise leaders need to build a better understanding of digital outcomes to make sense of changing business models.
March 25, 2019 The building blocks of AI and the multi-dimensional capabilities required to take enterprises toward the institutionalization of ML and other AI approaches.
March 20, 2019 High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.
March 19, 2019 HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day
March 19, 2019 Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data to
March 06, 2019 A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
March 06, 2019 Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these
March 01, 2019 At the recently concluded IBM Think in SFO, we spent significant time with IBM GBS Leadership and its clients to understand their go-to-market strategy. We the
March 01, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
February 20, 2019 Earlier this month, Kofax closed its acquisition of Nuance Document Imaging (NDI) at a price tag of $400 million. It also entered a definitive agreement to Top
February 15, 2019 An enterprise-focused analysis of Genpact that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
February 14, 2019 In late 2018, Atos acquired Syntel, and now both firms have ambitious plans for how they will deliver value to clients - we examine what the potential benefits
February 05, 2019 With no-deal Brexit increasing in likelihood, we examine the potential data crisis that a lack of GDPR compliance could bring
January 31, 2019 An enterprise-focused analysis of Concentrix that highlights it’s business strategy, key financials, contracts, clients, strengths, and weaknesses.
January 24, 2019 This report analyzes and rates 13 service providers serving the High-Tech industry across innovation, execution, and voice of the customer criteria.
January 23, 2019 With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
January 22, 2019 This report analyses publicly announced ITMS and BPO contracts in Q3 2018 by region, service types, key verticals, main vendors and digital services.
December 28, 2018 HFS OneOffice Vendor Assessments are the comprehensive summary of service providers' capabilities, strategies, strengths, weaknesses and financial performance.
December 22, 2018 In the face of digital disruption, organizations across industries are re-thinking how they operate and interact to support the customer experience better.
December 20, 2018 HFS Top 10 Assessment of leading Digital Technology Strategy and Consulting service providers
December 10, 2018 Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
December 06, 2018 Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.
November 22, 2018 As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.
November 14, 2018 HFS Research had a candid conversation with Rakesh Jain about the future of GE Transportation and his experience with GE.
November 12, 2018 Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.
November 05, 2018 Confusing terminology stops organizations unlocking the full potential of AI. HFS clears things up.
October 22, 2018 We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
October 22, 2018 In this POV, we discuss six key growth levers these service providers are using to achieve their billion-dollar dreams.
October 11, 2018 Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
October 01, 2018 HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.
September 27, 2018 Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
September 20, 2018 This report presents a service provider Top 10 and profiles for the Workday financials services market.
September 13, 2018 Through tracking recent Cloud migration deals, HFS is able to paint a picture of the major drivers for enterprises moving to the cloud.
September 11, 2018 AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.
September 10, 2018 Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
September 04, 2018 Cognitive assistants have become a crucial element of the digital business operations ecosystem.
August 31, 2018 As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.
August 31, 2018 Enterprises are showing increased appetite for the cloud, but some are still holding back due to security concerns. This report examines why.
August 30, 2018 This report is a continuation of the top 25 IT services market analysis, examining the major changes in the industry.
August 23, 2018 Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.
August 22, 2018 We're all quick to talk about amazonification, but at the expense of focusing on the more impactful trend of sharing. This report digs into how sharing in our
August 14, 2018 This report examines the market performance of the TWITCH providers to dig deeper into some of the dynamics at play.
August 13, 2018 AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
July 31, 2018 Some of our latest survey research shows that although operations managers and C-Suite executives still demand cost savings, they increasingly need operations a
July 27, 2018 This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.
July 18, 2018 The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for
July 11, 2018 This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers.
July 11, 2018 This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares.
July 10, 2018 HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.
July 10, 2018 An interview with Tim Pullen, Chief Financial Officer of Arm Limited
July 05, 2018 The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
July 04, 2018 In the hyperscale cloud space, it's a four horse race. But who out of Google, AWS, Microsoft and IBM is the best fit for your digital strategy
July 04, 2018 The health of the utility sector quantified, based on recent research
June 28, 2018 Energy blockchain is the red-hot topic everyone is talking about, but what can it do for the energy transition?
June 28, 2018 HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.
June 28, 2018 The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation
June 27, 2018 This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
June 25, 2018 Industry 4.0: The shift from mass production to mass customization
June 25, 2018 Emerging technologies are bringing about a reckoning for a long-complacent industry
June 20, 2018 Capturing the dulcet voice of the buyer to help the ServiceNow ecosystem drive better results
June 19, 2018 The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 15, 2018 Clear communication will help your enterprise survive in the GDPR age.
June 14, 2018 A quick guide to answer the question ‘Who will win this cloud war?’
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
June 13, 2018 Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
June 13, 2018 Voice of the Customer: Automotive Engineering Services
June 07, 2018 How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition
June 07, 2018 Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
June 05, 2018 Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
May 31, 2018 Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
May 29, 2018 Fintechs aren’t disruptive anymore, they’re the new face of finance
May 28, 2018 Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
May 21, 2018 This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
May 21, 2018 A final poll of global preparedness before the legislation begins
May 09, 2018 Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
May 04, 2018 Analysis of analytics services, with an emphasis on the smart analytics sub-set of the HfS Triple-A Trifecta of intelligent automation technologies.
April 30, 2018 Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
April 26, 2018 …or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
April 25, 2018 Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
April 18, 2018 Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
April 17, 2018 ‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
April 12, 2018 8 suggestions to consider before engaging with a Service Provider on an IoT project
April 09, 2018 A review of the Internet of Things services capabilities of 27 leading Service Providers
March 30, 2018 The role of customer engagement service providers has never been more important or more complicated.
March 28, 2018 A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.
March 28, 2018 This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
March 26, 2018 In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.
March 23, 2018 This Blueprint takes a detailed look into the ServiceNow Services practices of major providers.
March 07, 2018 As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
March 07, 2018 This report contains a detailed study of digital outsourcing deals for the year 2017
February 26, 2018 This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 19, 2018 How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.
February 09, 2018 A comprehensive view of Dell's Outsourcing Services Capabilities
February 09, 2018 Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
February 09, 2018 This report outlines client buying behavior and preferences in the aerospace engineering services market.
February 01, 2018 How building a digital foundation is essential to the success of the modern insurance company.
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 31, 2018 Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
January 26, 2018 This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 24, 2018 A number of the main predictions of drivers for investment in cyber security services in 2018.
January 24, 2018 Through knowledge capture and self-remediation across business and IT functions, Arago adds a new quality to the discussions in Intelligent Automation
January 23, 2018 A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
January 19, 2018 Our top level predictions for IT Services growth for 2018 and beyond.
January 17, 2018 The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.
January 17, 2018 Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 12, 2018 This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.
January 09, 2018 Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements
January 04, 2018 A comprehensive view of Service Provider's Outsourcing Services Capabilities
January 04, 2018 A comprehensive view of EXL Services capabilities
January 02, 2018 This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
December 28, 2017 Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
December 22, 2017 A comprehensive view of Service Provider's IT Services and Business Process Outsourcing Capabilities
December 21, 2017 How procurement buyers experience a market that’s evolving toward more business-outcome focused, flexible, collaborative services.
December 20, 2017 Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?
December 19, 2017 This report analyses and evaluates key digital consultancy service providers operating in the travel and hospitality industry.
December 18, 2017 This report analyses and evaluates key digital consultancy service providers operating in the public sector.
December 18, 2017 This report analyses and evaluates key digital consultancy service providers operating in the insurance industry.
December 18, 2017 The 2017 Aerospace Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.
December 13, 2017 This report analyses and evaluates key digital consultancy service providers operating in the banking and financial services industry.
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 12, 2017 A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
December 08, 2017 An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
December 05, 2017 A comprehensive view of Service Provider IT Services and Business Process Outsourcing Capabilities
November 30, 2017 How sustainable are the high valuations now being attached to RPA providers?
November 30, 2017 Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.
November 29, 2017 A comprehensive view of Service Provider Outsourcing Capabilities Arvato Bertesmann
November 28, 2017 Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
November 28, 2017 As buyers remain confused about AI, narratives need to leverage clearer segmentations
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Manufacturing industry.
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.
November 20, 2017 Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 20, 2017 RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
November 17, 2017 This Blueprint snapshot analyses and evaluates key IT Service providers operating in the Energy vertical.
November 16, 2017 "Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
November 15, 2017 The top strategies adopted by the Industry 4.0 service providers to expand their businesses.
November 14, 2017 This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.
November 08, 2017 This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.
November 03, 2017 The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.
October 27, 2017 A unique business process management provider can raise the bar when it comes to Digital Operations
October 26, 2017 As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company
October 23, 2017 This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.
October 20, 2017 A comprehensive view of the services capabilities of service provider NTT DATA
October 20, 2017 Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
October 18, 2017 This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.
October 17, 2017 Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.
October 12, 2017 This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.
October 06, 2017 This report dives into the trends impacting the digital consulting market uncovered during the Digital Technology Strategy and Consulting Blueprint.
October 06, 2017 The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
October 05, 2017 This Blueprint report report analyses and assesses 18 providers operating across the IT Services market.
September 29, 2017 This report depicts the journey toward data-centric models with a view to drive business outcomes
September 29, 2017 In this PoV, we discuss the top strategies adopted by the embedded and semiconductor service providers to expand their business
September 28, 2017 This report outlines energy operations services clients’ experiences and preferences based on interviews with oil and gas executives
September 28, 2017 How can clients of oil and gas operation services better leverage their third-party providers to get their operations to the next level?
September 28, 2017 Examining the key market trends in the Salesforce Services market.
September 26, 2017 A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.
September 26, 2017 This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
September 19, 2017 How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.
September 14, 2017 Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
September 13, 2017 An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.
September 07, 2017 This Blueprint report analyses and assesses 19 providers operating in the competitive application development and management services market.
September 05, 2017 A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
August 31, 2017 RPA Is Helping In The Race Against The Clock To Deliver Accurate Insights
August 30, 2017 An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 30, 2017 Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers
August 28, 2017 The 2017 Embedded and Semiconductor Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.
August 28, 2017 This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
August 24, 2017 The 2017 Application Testing Services Blueprint analyzes how service providers are supporting the journey toward Digital Transformation
August 15, 2017 An Executive Viewpoint POV focused on the key takeaways from a roundtable discussion with business executives discussing their digital ambitions
August 09, 2017 The HfS Buyers' Guide offers a view on the services capabilities of Concentrix
July 31, 2017 A massive push to promote battery storage in the United Kingdom, public policy changes, and legacy utilities struggling to hold on to customers.
July 28, 2017 The first in a series of IT Services Blueprints, this reports assesses a providers operating in the infrastructure and enterprise cloud space.
July 28, 2017 What is Industry 4.0? When somebody says they have Industry 4.0 solutions, ask them whether their solutions have these four characteristics.
July 21, 2017 While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.
July 10, 2017 The HfS Buyers' Guide offers a view of the services capabilities of DXC Technology
July 07, 2017 These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
July 03, 2017 The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.
July 03, 2017 Business across the globe are struggling to attract the best and brightest talent. Find out how this trend is playing out in the services industry.
June 30, 2017 This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.
May 19, 2017 A buyer focused view of services capabilities of Accenture.
April 20, 2017 The inaugural Utility Operations Blueprint covers IT, BPO and Engineering Services in the utility industry, trends, market activity and 14 service providers.
April 11, 2017 In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities
April 04, 2017 This Blueprint Market Guide presents research-based insights and recommendations to both manufacturers and service providers, specifically in regards to 4.0
February 28, 2017 This POV outlines the trends and emerging opportunities for Workday service providers to develop services and solutions tailored for particular industry
February 24, 2017 This Blueprint Market Guide presents research-based insights and recommendations to both HCM software customers -- and vendors, specifically in regards to HCM
February 03, 2017 HfS recently published the HfS Blueprint Report: Salesforce Services 2017, in which we profiled twelve service providers and spoke to client references. Here we
February 03, 2017 HfS recently published the HfS Blueprint Report: Salesforce Services 2017, in which we profiled twelve service providers and spoke to client references. Here we
January 20, 2017 For the 2017 HfS Salesforce Services Blueprint Report we analyze the capabilities and vision of 12 Salesforce services partners.
January 12, 2017 We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to
January 02, 2017 HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.
December 23, 2016 For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the
December 22, 2016 This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.
December 15, 2016 As we complete the 2017 Salesforce Services Blueprint Report, we share the top demands for clients in this market.
December 13, 2016 This RPA Premier League Table captures the shift toward transformational projects.
October 20, 2016 This Blueprint Report covers current trends, forward-looking market activity and analysis of 18 service providers deploying IoT work.
October 13, 2016 This PoV outlines key recommendations for Workday Service Providers.
September 29, 2016 This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
September 15, 2016 This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.
August 26, 2016 Can the HR function act a catalyst to drive innovation from digital services in organizations?
August 11, 2016 Unisys leverages digital trust in its efforts to get its mojo back.
August 03, 2016 This document provides HfS Research market sizing and forecast for the Americas IT Services and BPO Market from 2016 to 2020.
July 28, 2016 This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.
July 07, 2016 Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
July 05, 2016 HfS has launched our 2016 Workday Services Blueprint report. Here we highlights five emerging trends from the research.
June 29, 2016 This is the HfS list of top 50 BPO providers by revenue.
June 15, 2016 HfS takes an in-depth look at what the LinkedIn acquisition by Microsoft means for the HR market.
June 07, 2016 This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.
June 03, 2016 While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
June 03, 2016 From a business strategy perspective, the art of reaching a more ‘digital' state is to break down rigid silos and allow real time information and data.
May 31, 2016 Successful SaaS service providers need to demonstrate genuine capability backed by strategic commitment and investment in their chosen SaaS platform.
May 31, 2016 Following on from the publication of the HR Operations in the As-a-Service Blueprint, HfS launched the first in a series of pieces on this topic.
May 26, 2016 The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.
May 25, 2016 Jidoka is adding a distinctive Spanish voice to the discussions on RPA.
May 23, 2016 Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.
May 16, 2016 HfS looks at the implications for process delivery of Automation Anywhere's BotFarms announcement.
May 16, 2016 The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
May 10, 2016 ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.
May 02, 2016 SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
April 27, 2016 SaaS service providers need to align with the HfS ideals of the As-a-Service economy to remain competitive. This POV outlines the opportunities.
April 27, 2016 Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?
April 27, 2016 Delving into the shape of cyber security, the industries at risk, and the one thing every CISO should be concerned about in 2016.
April 26, 2016 Can automation and the use of software robots dramatically transform customer-facing CX initiatives?
April 22, 2016 With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
April 21, 2016 Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.
April 18, 2016 We asked service providers how aggressively their organization is taking measures to generate more digitally aligned F&A engagements.
April 12, 2016 Atos wants to be the orchestrator for innovation to accelerate clients’ journey toward the As-a-Service Economy.
April 05, 2016 Facebook messenger could become the next linchpin in enterprise omnichannel communication.
April 01, 2016 The pool of Salesforce services partners is a little smaller after IBM acquires pure-play Bluewolf. We examine the logic for the deal and what it needs to
March 31, 2016 HfS looks at the IUEC 2016 in Madrid. Theme? "Digital, digital, digital, disruption, disruption, disruption, transformation and cyber security."
March 29, 2016 Our SAP SuccessFactors Services Blueprint profiled thirteen of the leading service providers. Here we outline ten key recommendations for providers.
March 28, 2016 We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.
March 24, 2016 HfS went to Austin for SXSW Interactive 2016 to catch a perspective on the emerging As-a-Service Economy.
March 14, 2016 HfS sets out the five golden rules IT executives must follow to increase their relevance and value to their organizations.
March 11, 2016 In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.
March 11, 2016 The Sykes acquisition of ClearLink adds digital marketing and sales generation to its portfolio poses integration and talent alignment challenges.
March 09, 2016 TCS's ignio platform has evolved since its launch in June 2015 and is focusing on incident resolution. This Soundbite looks at that evolution.
March 02, 2016 PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security
February 29, 2016 Many complex IT projects continue to require large-scale manual work. Cutover is a SaaS platform that focuses on those activities.
February 25, 2016 Just like the broader notion of Intelligent Automation, Test Automation is evolving toward cognitive computing and artificial intelligence.
February 12, 2016 Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
February 10, 2016 LinkedIn remains a major player in the global HR market as the largest community of online professionals and online jobs board.
February 10, 2016 For HfS, individual stock fluctuations don’t matter much but we are interested in what this means for the market.
February 10, 2016 February 5th 2016 was the worst day ever for SaaS companies, erasing $28 billion in market cap. LinkedIn lost 43% of its value.
February 08, 2016 The Silicon Valley giants have huge energy needs. How do these companies make sure they have enough energy supply to keep their operations running? Google bets
February 08, 2016 IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.
February 02, 2016 HfS has launched the SuccessFactors Services Blueprint. We highlight emerging trends based on our conversations with service providers and clients.
January 27, 2016 Real-time translation platform Geofluent brings automated multi-lingual, multi-channel support to the contact center.
January 25, 2016 IBM has announced the acquisition of Ustream, a cloud-based video streaming service, for broadcast and enterprise clients for an undisclosed sum.
January 21, 2016 Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
January 21, 2016 HfS Research will undertake a market leading Blueprint report into the changing shape of the HR market.
January 15, 2016 Now is the time for HR professionals to proactively address the onset of automation.
January 08, 2016 Consolidation in the Workday services market continues, with HR expert Mercer acquiring Workday specialist CPSG.
January 05, 2016 Recent acquisitions of European Salesforce services partners by Accenture and Capgemini show the race to expand geo coverage and drive to scale is on.
January 05, 2016 WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.
December 23, 2015 Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
December 23, 2015 In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing
December 18, 2015 Despite a noticeable shift in maturation of Intelligent Automation there is a scarcity of case studies and reference material.
December 15, 2015 A closer look at investments software product engineering service providers are making to help ISVs on the As-a-Service journey.
December 15, 2015 Workday service providers have been busy expanding their capabilities and scale throughout 2015.
December 14, 2015 LiveOps Cloud Platform and Agent Services have split up, allowing each to solidify the brands independently, and to re-focus resources and investments.
December 11, 2015 In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
December 11, 2015 Chris Piazza, Warner Bros. EFS, and Marty Borcharding, Capgemini, share how talent features in successful shared services and outsourcing.
December 07, 2015 In 2016 RPA vendors and service providers will focus on the creation of “bot stores” to support the pending viral availability of process “bots."
December 07, 2015 Dell’s pending acquisition of RSA (via EMC) and the IPO of SecureWorks could position it as a market leader in both security and digital trust.
December 03, 2015 HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
November 30, 2015 We highlight how a simple yet powerful dataset of household consumption pattern can help design your next engagement model with the clients.
November 29, 2015 The agreement commits the service providers to deploy compute, storage and backup public cloud services from eight data center locations.
November 25, 2015 HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.
November 23, 2015 In this session of the #CFOexchange, we sat down with an all-star crew to discuss the importance, and value, of analytics to the CFO.
November 20, 2015 MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.
November 20, 2015 WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.
November 12, 2015 Dealing with 21st century cyber risks requires a detailed plan of action and buy in from the C-suite to the consumer.
November 11, 2015 The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
November 10, 2015 By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become
November 09, 2015 HfS examines the implications of Dell's acquisition of EMC on the services market. Focusing on the likely success of Dell as a hybrid cloud provider.
November 05, 2015 This is the first part in a series of three soundbites focused on the evolution of Maintenance, Repair and Operations (MRO) outsourcing in the As-a-Service
November 05, 2015 HfS recently published the Salesforce Services Blueprint, in which we outlined market trends and profiled thirteen of the leading service providers. Here we the
November 03, 2015 IBM is in the Winner’s Circle of the Blueprint on IoT Services from their portfolio of IoT tools & platforms and end-to-end managed services. The acquisition
October 30, 2015 Contrary to popular belief, there are increasing opportunities for service providers in the Software-As-a-Service market. Those who can make their services and
October 27, 2015 Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a
September 29, 2015 HfS examines the strategic changes IBM has made to its GTS business.
September 23, 2015 All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and
September 23, 2015 HfS Research suggests that the Ideals of the As-a-Service Economy provide a fresh opportunity for utilities to optimize their cost to serve.
September 09, 2015 The strategic moves of Chinese telecom firms validate the predictions in our recent Engineering Services Blueprint of growth in engineering services from our on
September 08, 2015 The 2015 HfS Healthcare Payer Operations Blueprint Report covers current trends and forward-looking market activity, and analysis of 15 service providers.
September 04, 2015 HfS believes that the time is ripe for utilities to embrace analytics – having fast and relevant access to meaningful insights can have a significant impact
September 04, 2015 Research for our forthcoming Salesforce Services Blueprint has identified what service providers need to do in order to meet new emerging customer demands.
September 04, 2015 HfS explores the shared services and sourcing journey to Government-As-a-Service: on-demand access to government employees & citizens. It requires bold moves to
September 03, 2015 30 million exposed users are just the beginning of a nasty Ashley Madison saga touching on the very nature of cybersecurity, the risk of corporate and the value
August 27, 2015 Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,
August 20, 2015 Since being taken private in late 2013, Dell has been a business in transition, while the market and consumers seek to answer a very fundamental question: Who
August 13, 2015 In healthcare, service providers are quickly moving into partnerships and acquisitions, realizing that the big data problem is too complex to solve alone.
August 07, 2015 The development of Procurement As-a-Service demands that service providers reevaluate core tenets of their offering strategy. HfS recommend 8 specific areas for
July 30, 2015 Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.
July 27, 2015 It’s time to move on from this old chestnut and forget the “Uber” case for a while. Please.
July 24, 2015 A conversation with Abid Ali Neemuchwala, Group President and COO of Wipro, recorded at our As-a-Service Working Summit, on the risks, opportunities, and of
July 24, 2015 Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the
July 14, 2015 Testing providers need to proactively engage with clients on the fundamental shift that the emerging As-a-Service Economy represents. The testing community has
July 10, 2015 In this report, HfS explores the shift in sourcing to working smarter through more simplified, intelligent operations, what we call the As-a-Service Economy.
July 06, 2015 For Salesforce to be successful in bringing to life its full vision for digital marketing it needs customers and partners to also embrace a revolutionary way of
July 01, 2015 HfS recently visited Luxoft's development center in Kiev and got an inside view into what is driving the company’s success.
June 29, 2015 In this PoV we look at how process automation and artificial intelligence are core technologies in bringing about the realization of the 8 Ideals of the
June 26, 2015 We look at how industry uncertainty is one of the major driving forces behind the adoption of engineering services outsourcing.
June 19, 2015 Approximately 3 in 4 pharma & healthcare participants rank “Intelligent Data”—realtime applied analytics models, techniques, & insights from big having
June 08, 2015 KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth
June 04, 2015 Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
June 02, 2015 This webinar replay looks at how to align your IT service provider relationship to meet today's new demands.
May 27, 2015 The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by
May 26, 2015 Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in of more
May 22, 2015 In the world of Silicon Valley, the Unicorn is a great thing these days, but in IT/BPO Services being a Unicorn today looks more like a curse than a boon.
May 20, 2015 Accenture’s acquisition of the Javelin group complements its vision of positioning itself as an end-to-end digital partner for this next wave of growth for
May 19, 2015 As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.
May 07, 2015 It’s hard to acquire and retain specialized consulting resources but with demand for people skilled in the new As-a-Service platforms outstripping the in the
May 05, 2015 The signs of change are encouraging at Infosys but we'll soon want to see examples and employee testimonials from the middle layers as to how new and renew are
May 04, 2015 IoT is emerging as a hot area of focus in 2015 yet given the breadth of technologies and use cases around it, predefined roadmaps for adoption may resulted in
April 30, 2015 ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --
April 20, 2015 For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding
April 17, 2015 Tech Mahindra's engineering services partnership with Comverse is a significant industry event as it demonstrates the value proposition of a third party model.
April 15, 2015 HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
April 10, 2015 Atos is a service provider who is bringing core strengths of an agile and open culture together with a willingness to make big bets to the "As-a-Service as it
April 09, 2015 In the market for product engineering services, we are observing six key changes in "the world we live in" which are acting as catalysts in the adoption of the
March 31, 2015 The 2015 HfS Enterprise Analytics Services Blueprint Report is a refresh on our November 2013 report. We discuss buyer challenges, market trends, for service 19
March 20, 2015 Digital appears to be a significant opportunity in Asia-Pacific but surprisingly it is not on the radar screens of many regional service providers.
March 20, 2015 After shipments begin in late April, we anticipate marketing departments across the G2000 will see their summers impacted by urgent requests to build out a on
March 18, 2015 As impressive as the HR, time, pay, benefits, compliance, and talent capabilities are in its solution to date, Ceridian’s RelatedMatters acquisition raises to
March 09, 2015 To remain relevant to evolving client needs, BPO service providers must be investing in creating a strong CTO position and empowering that role with the budgets
March 09, 2015 Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
March 04, 2015 Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and and IoT
March 02, 2015 The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven and that
February 26, 2015 Becoming a Digital company is one of the top priorities for the senior leadership of most companies today yet the term is vague at best. This report explores of
February 25, 2015 This POV describes a relationship framework that can be used to assess service provider relationships. The framework was developed by Dr. John C. Henderson in a
January 30, 2015 In spite of all the interest in adopting a GBS model, and receiving the associated benefits, a number of impediments continue to slow organizations down.
December 23, 2014 Our research with CPG companies and their analytics service providers reveal opportunities for growth in marketing and supply chain analytics mandates. We our
December 04, 2014 In the maelstrom of the digitization of business and transition to the As-a-Service Economy, there is a concept potentially the calm eye in the storm of facing
November 12, 2014 HfS just met with a reinvigorated leadership team at CSC who are building on the momentum of a recent financial turnaround. CSC unveiled a vision that could put
September 30, 2014 Big results demand big bets and this year’s Volvo Ocean Race is no exception. An all-female team will face grueling conditions but with help from Accenture a
August 28, 2014 This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not
August 04, 2014 The retail operations marketplace has the potential to incorporate several external value drivers towards progressive operations delivery.
May 30, 2014 Outsourcing... has any business activity been so brutalized in recent years?
April 08, 2014 The Moneyball analogy “Never use payroll as an excuse” is spot on with increasing workforce regulatory issues at play.
February 03, 2014 Workday says its new UI and single code line offer streamlined usability and updates for workers and application owners, but questions exist if companies on can
January 19, 2014 For years, I’ve heard the expression “Buyer Beware,” but what about the seller? When should sellers, or service providers, beware?
January 06, 2014 Ultimate Software announced its latest software with better global capabilities and usability but the news it is entering into managed services is the bigger to
December 18, 2013 Brand India has arrived in IT services and the Indian-centric majors are poised to dominate more than ever in 2014. Let’s examine the landscape and which we
December 13, 2013 A relatively new offering from Genpact is pushing the bounds of what benefits an enterprise can expect from social media.
December 12, 2013 Wipro BPO's acquisition of Opus CMC extends their mortgage services offering to include loan portfolio due diligence and risk management.
October 17, 2013 This document examines TCS' Q3 2013 (calendar) results.
October 07, 2013 The interest in and demand for robotic automation is growing quickly. One year after our initial study we look at how it has progressed and the areas of in all
July 30, 2013 The US DoD is learning a tough lesson from its “contractor” on the lam Edward Snowden, but it’s a timely opportunity for all organizations that use third
July 26, 2013 In this document, we discuss Guatemala’s BPO sector in brief and elaborate on Capgemini’s current progress and future plans for BPO delivery in the country.
July 24, 2013 How does Oracle’s Exalytics 3-4 upgrade help customers remain loyal to Oracle?
June 11, 2013 HfS recently visited SunGard, the financial services technology business services provider, for an executive briefing on the firm’s services capabilities. The
May 17, 2013 Slides from the May 16, 2013 HfS webinar featuring Phil Fersht of HfS, Henric Häggquist of Microsoft, John Haworth of Cigna, and Anoop Sagoo of Accenture.
April 18, 2013 Sweeping industry reform, regulations, increasing data availability, and a newfound need for operational efficiency are driving healthcare buyers to get smart
April 15, 2013 Results from the HfS Research Global IT Trends Survey – Part Seven
March 29, 2013 Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.
March 29, 2013 HfS’ State of Outsourcing 2013 Study, conducted with the support of KPMG covers 1355 major enterprise and supplier industry stakeholders.
March 26, 2013 This document introduces HfS Research’s strategic customer experience management (CEM) framework that enables analysis of opportunities for enterprises to CEM
March 10, 2013 IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
February 24, 2013 This report highlights the path that a large footwear retailer in the US took to modernize its marketing by working with Infosys on a new marketing optimization
February 20, 2013 This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of
February 15, 2013 We examine the IT Services and BPO Market from 2013 to 2017. Our primary method is a supply side model that builds market dimensions by estimating revenues from
February 06, 2013 This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the
December 21, 2012 In this RapidInsight™, we look at the trends in this area, specifically the top five reasons many financial companies have chosen to retain captives and the
December 21, 2012 What are the seismic shifts in the evolving global finance sourcing landscape? HfS Research explored those grinding tectonic plates in its eye-opening September
December 11, 2012 In 2007, the mortgage market began to spiral out of control. Delinquency rates more than doubled, and as a result, primary and secondary market activity came to
November 19, 2012 As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A
November 01, 2012 After its acquisition of EDS in 2008, HP struggled to find its place in the BPO market. Since that time, HP has regrouped, and its outsourcing services are the
October 10, 2012 We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
September 21, 2012 Accenture has very effectively evolved its 20-year-old BPO business to become a market leader in terms of market share and vision. Its sophisticated and BPO the
September 19, 2012 In a blog post, Twitter signaled it has made significant changes to its API that have the potential to considerably harm and diminish the function of clients
September 12, 2012 EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown
August 30, 2012 EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
August 27, 2012 IBM’s acquisition of Kenexa places it in pole position as a Recruiting BPO services provider. The big question now is whether it will next acquire a cloud or
August 15, 2012 In this RAPIDInsight, HfS Research examines the specific challenges facing brokerage companies and how these firms are leveraging outsourcing service providers
July 19, 2012 Multiple provider governance should deliver three things: that your providers are aligned to the business, that flawless service delivery marshals them together
March 04, 2012 HfS Research views IBM's Security Services group as offering a heft, breadth and depth of capability, reputation, and global footprint that few rivals in the
February 05, 2012 We explore the reasons for partnering in the cloud services world, examines the challenges that both buyers and providers face, and outline for services and how
January 31, 2012 In this report, we look at a few pressing legal and contractual risks that cloud services can introduce, be it the IT infrastructure underlying cloud services,
November 16, 2011 A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to
October 31, 2011 Although undergoing change, retailers' essence is still inventory and demand management, supply chain optimization, and meeting margins. To them, outsourcing to
October 31, 2011 Instead of fixing things first, you outsourced your junky processes almost completely intact. Now in the (hopefully) capable hands of your lower cost service
October 30, 2011 The analysis of responses of 1538 IT-BPO Buyers, Providers and Advisors received over July-August 2011 have proven that the initial goal of outsourcing, to out
September 30, 2011 Corporates are exploring smarter ways of working, growth opportunities in new markets, and ways to manage capital-intensive heterogeneous infrastructures. We to
August 30, 2011 The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future
August 12, 2011 Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and
May 24, 2011 Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and
May 13, 2011 Oil and gas companies face challenges: declining production, rising consumption, and low reserves. With a focus on cost savings, there are opportunities for to
February 06, 2011 The switch to digital is forcing marketing into running itself like a proper business process. As CMOs change channels, they’re seeing this imperative emerge,
January 26, 2011 This HfS Market Landscape evaluates the growing global LPO market - the core trends and dynamics, and examines the services provider landscape.
January 08, 2011 Chief procurement officers may have the toughest corporate job in the world. Their internal stakeholders are a raucous group who require everything from and to
January 01, 2011 When Spend Matters and HfS Research decided to jointly study procurement BPO, our first observation was simple: what’s gone wrong in a market that should have
January 10, 2010 CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We
January 06, 2010 Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious HfS
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