HFS Hot Vendor: CujoAI

CujoAI profile

  • Lead Author: Elena Christopher
  • Product/Service/Hybrid: Product
  • Primary Emerging Tech: Security
  • Secondary Emerging Tech: IoT
  • Functional Focus Business: Customer Enagement & CX
  • Functional Focus IT: Digital Trust-Cybersecurity
  • Industry: Technology, Media & Telco
  • Next Gen Delivery Models: Not applicable
  • HQ Based: NA
  • Published: 2018 Q4
CujoAI

CUJO AI wants to help network operators bring enterprise-grade network security to consumers to protect their proliferating range of connected devices and things. Founded in 2015, the firm got its start with a smart firewall product sold directly to consumers through big-box retailers. The product, which connected directly to in-home routers, enabled CUJO AI to establish a business in the emerging niche of home network security and, critically, to start collecting data about the threats facing connected consumer devices. This collection and processing of network metadata enabled CUJO AI to train machine learning algorithms focused on ensuring consumer cybersecurity and determining relevant network threats.

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NTT DATA: Enterprise Blockchain Service Capabilities, 2025

A look at how NTT DATA performed in the HFS Horizons: Enterprise Blockchain Services, 2025.

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Competitive Intelligence

UST: Enterprise Blockchain Service Capabilities, 2025

A look at how UST performed in the HFS Horizons: Enterprise Blockchain Services, 2025.

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Highlight Report

Stop tool shopping for AI, readiness isn’t a purchase

HCLTech’s Analyst Day, the company demonstrated transformation from a diverse portfolio into a unified Services-as-Software model.

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Highlight Report

With Agentforce ready, enterprises must step up to find a new breed of partner

Movate believe it has developed a roadmap that will drive enterprises towards production with Agentforce.

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Highlight Report

Build trust at scale by making quality predictive, not reactive

Quality today is about engineering trust at scale, not just finding defects.

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Point of View

Mosaic and WNS: Co-creating smarter and intelligent insurance operations

Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.

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Challengers' Code

Vertical AI is a real win as Veltris lifts growth for micro-industries

Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.

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Point of View

Life sciences CXOs, stop burying GBS in the basement and let it drive revenue

GBS reflects the enterprise value chain and is unique in able to help life sciences address their unprecedented revenue headwinds.

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Point of View

Enterprise buyers must co-create India’s chip supply chain or lose control of their AI future

This POV describes how enterprises must take part in creating India's semiconductor supply chain.

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Competitive Intelligence

HCLTech: Life Sciences Service Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

EY: Life Sciences Service Capabilities, 2025

A look at how EY performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Deloitte: Life Sciences Service Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Accenture: Life Sciences Service Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Brillio: Life Sciences Service Capabilities, 2025

A look at how Brillio performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Wipro: Life Sciences Service Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

TCS: Life Sciences Service Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Infosys: Life Sciences Service Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Emids: Life Sciences Service Capabilities, 2025

A look at how Emids performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Cognizant: Life Sciences Service Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

CitiusTech: Life Sciences Service Capabilities, 2025

A look at how CitiusTech performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Atos: Life Sciences Service Capabilities, 2025

A look at how Atos performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Birlasoft: Life Sciences Service Capabilities, 2025

A look at how Birlasoft performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

SoftServe: Life Sciences Service Capabilities, 2025

A look at how SoftServe performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Publicis Sapient: Life Sciences Service Capabilities, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Optum: Life Sciences Service Capabilities, 2025

A look at how Optum performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

NTT DATA: Life Sciences Service Capabilities, 2025

A look at how NTT DATA performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Mindsprint: Life Sciences Service Capabilities, 2025

A look at how Mindsprint performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

LTIMindtree: Life Sciences Service Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Innova Solutions: Life Sciences Service Capabilities, 2025

A look at how Innova Solutions performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Indegene: Life Sciences Service Capabilities, 2025

A look at how Indegene performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Hitachi Digital Services: Life Sciences Service Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Hexaware: Life Sciences Service Capabilities, 2025

A look at how Hexaware performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Genpact: Life Sciences Service Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

EXL: Life Sciences Service Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

EPAM: Life Sciences Service Capabilities, 2025

A look at how EPAM performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Coforge: Life Sciences Service Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Capgemini: Life Sciences Service Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Altimetrik: Life Sciences Service Capabilities, 2025

A look at how Altimetrik performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Akkodis: Life Sciences Service Capabilities, 2025

A look at how Akkodis performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Tech Mahindra: Life Sciences Service Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

UST: Life Sciences Service Capabilities, 2025

A look at how UST performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Zensar: Life Sciences Service Capabilities, 2025

A look at how Zensar performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

WNS: Life Sciences Service Capabilities, 2025

A look at how WNS performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

WinWire: Life Sciences Service Capabilities, 2025

A look at how WinWire performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Virtusa: Life Sciences Service Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Sonata Software: Life Sciences Service Capabilities, 2025

A look at how Sonata Software performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

PWC: Life Sciences Service Capabilities, 2025

A look at how PWC performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Persistent: Life Sciences Service Capabilities, 2025

A look at how Persistent performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

KPMG: Life Sciences Service Capabilities, 2025

A look at how KPMG performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Competitive Intelligence

Infinite Computer Solutions: Life Sciences Service Capabilities, 2025

A look at how Infinite Computer Solutions performed in the HFS Horizons: Life Sciences Service Providers, 2025

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Point of View

CIOs must rethink GCCs beyond cost arbitrage to innovate, orchestrated by AI

Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.

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Point of View

No AI without PI: Celonis bids to be the context layer powering enterprise AI

Treat process intelligence as the AI context fabric. If you can’t trace a dollar to a process change, your AI isn’t intelligent.

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Highlight Report

Close your speed–trust gap or miss the AI innovation wave

WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.

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Point of View

Don’t wait for 2030: Reinvent your workforce or lose the AI race

Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.

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Highlight Report

CIOs: Reclaim control of citizen development before it turns uncontrollable

Kissflow ringfences citizen development, allowing CIOs to scale innovation and control chaos

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Hot Tech

HFS Services-as-Software™ Hot Tech: CrewAI

CrewAI is reshaping enterprise automation with an AI agent orchestration platform in 60% of the Fortune 500.

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Horizons Report

HFS Horizons: Intelligent Supply Chain Services, 2025

An assessment of the supply chain service providers landscape.

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Point of View

CIOs, vibe coding is rewriting your SDLC—govern it now, or risk losing control

This POV continues about the advancements in Vibe Coding and the potential challenges and benefits it presents.

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Data Viewpoint

Energy and utilities firms are burning time while peers accelerate into 2026

You’re either accelerating your transitions or becoming irrelevant.

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videocast

Unfiltered Stories | Inside the Enterprise Guide to Agentic Business Transformation with Ema

HFS Research and Ema explore how agentic AI is transforming enterprise operations and shaping the future human-plus-AI workforce.

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Point of View

Stop wasting your CSR budget—fund impact, not greenwashing offsets

Most enterprise attempts at offsetting fail.

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Data Viewpoint

Demand business outcomes, not just innovation stories

While life sciences providers have earned strong trust from enterprise and partners, they must now prove impact, not just intent.

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Highlight Report

Stop patching legacy with AI, start regenerating or face code collapse

To avoid the business resilience risk of code collapse, CTOs must lead developers to treat prompts as their source of truth.

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Highlight Report

Stop building blind agents; fix your context problem first

Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.

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Market Vision Paper

Modernization has reached its tipping point: Choose architecture over arbitrage

How to escape the code-heavy models that perpetuate an outdated ecosystem and inflate tech debt.

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Data Viewpoint

Stop selling delivery and start proving innovation in life sciences services

Life sciences enterprises expect partners to co-own innovation, not just deliver services, by investing in IP and real outcomes.

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Highlight Report

Stop assuming your continuity plan will work—prove it

SUSAN shows how AI agents can test, validate, and strengthen continuity long before a real crisis.

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Point of View

Life sciences must find suppliers that can help fill the revenue black hole

The HFS Horizons: Life Sciences Service Providers, 2025 highlights the industry revenue headwinds and the limitations of suppliers.

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Point of View

Wake Up, AWS: Three AI moves Amazon must make now or watch rivals eat its lunch

AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.

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Point of View

Mid-market leaders face a simple choice: Modernize now or risk extinction

Mid-markets have endured disadvantages, smaller budgets and teams, and lower margins. But the AI era has shifted the landscape.

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Point of View

CSCOs face a choice: Interoperate with agentic AI, or risk evaporating

Agentic AI is collapsing enterprise silos, turning decades of supply chain interoperability dreams into operational reality.

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Horizons Report

HFS Horizons: Enterprise Blockchain Services, 2025

An assessment of the leading service providers delivering enterprise blockchain.

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Data Viewpoint

T&H buyers, stop paying for efficiency and start demanding growth

T&H service providers are performing well in delivering efficiency and cost impact.

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Data Viewpoint

T&H industry leaders must demand a close to the innovation gap, and fast

T&H industry has spent the last few years rebuilding operations and restoring traveler confidence.

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Competitive Intelligence

Accenture: Legacy Application Modernization Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Amdocs: Legacy Application Modernization Services Capabilities, 2025

A look at how Amdocs performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Capgemini: Legacy Application Modernization Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Cognizant: Legacy Application Modernization Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

EY: Legacy Application Modernization Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

HCLTech: Legacy Application Modernization Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Hitachi Digital Services: Legacy Application Modernization Services Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

IBM: Legacy Application Modernization Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Infosys: Legacy Application Modernization Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Publicis Sapient: Legacy Application Modernization Services Capabilities, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

TCS: Legacy Application Modernization Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Tech Mahindra: Legacy Application Modernization Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Wipro: Legacy Application Modernization Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Atos: Legacy Application Modernization Services Capabilities, 2025

A look at how Atos performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Ascendion: Legacy Application Modernization Services Capabilities, 2025

A look at how Ascendion performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Coforge: Legacy Application Modernization Services Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Mphasis: Legacy Application Modernization Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Akkodis: Legacy Application Modernization Services Capabilities, 2025

A look at how Akkodis performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Rhino.ai: Legacy Application Modernization Services Capabilities, 2025

A look at how Rhino.ai performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Prodapt: Legacy Application Modernization Services Capabilities, 2025

A look at how Prodapt performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Persistent Systems: Legacy Application Modernization Services Capabilities, 2025

A look at how Persistent Systems performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

NuSummit: Legacy Application Modernization Services Capabilities, 2025

A look at how NuSummit performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

LTIMindtree: Legacy Application Modernization Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Brillio: Legacy Application Modernization Services Capabilities, 2025

A look at how Brillio performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Birlasoft: Legacy Application Modernization Services Capabilities, 2025

A look at how Birlasoft performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Sonata Software: Legacy Application Modernization Services Capabilities, 2025

A look at how Sonata Software performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Unisys: Legacy Application Modernization Services Capabilities, 2025

A look at how Unisys performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Virtusa: Legacy Application Modernization Services Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Unqork: Legacy Application Modernization Services Capabilities, 2025

A look at how Unqork performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Softtek: Legacy Application Modernization Services Capabilities, 2025

A look at how Softtek performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Fujitsu: Legacy Application Modernization Services Capabilities, 2025

A look at how Fujitsu performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Competitive Intelligence

Torry Harris: Legacy Application Modernization Services Capabilities, 2025

A look at how Torry Harris performed in the HFS Horizons: Legacy Application Modernization Services, 2025.

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Point of View

Financial sector transition plans are weak—set red lines before you're forced

Senior BFSI industry leaders must set red lines or watch policymakers, markets, and public opinion impose them instead.

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Data Viewpoint

Mortgage lenders stuck on GenAI automation are missing the next wave of growth

Automation solves today’s problems but GenAI-driven reinvention defines tomorrow’s mortgage leaders.

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Data Viewpoint

The analytics-cloud-GenAI trio is the building foundation for today's supply chains

Data chart from “HFS Horizons: Intelligent Supply Chain Services, 2025” shows where the money is flowing.

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Data Viewpoint

Real‑time planning and supplier synergy determine the winners in today’s supply chain race

More than 70% enterprises are investing in planning and supplier management.

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Market Impact Report

Consulting that delivers, not just recommends

Consulting’s future is AI-powered, orchestrated, and outcome-based, not effort-driven.

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Point of View

Stop spreading your supply chain investments thin, invest in what matters

SC Leaders don’t need new strategy, just focus, these capabilities drive 70% of spend and deliver faster, scalable value.

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Highlight Report

Infosys Confluence sent a wakeup call: your agentic AI won’t scale without redesign

Infosys urges enterprises to redesign governance and process foundations to scale agentic AI responsibly.

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Point of View

Chip leaders, beat these six challenges to survive the next wave of disruption

Six challenges for semiconductor enterprise clients in 2025.

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Highlight Report

Transformation leaders, note IBM–Cognitus’ move to go on offense in SAP delivery

IBM’s acquisition of Cognitus signals a pivot from the old services-led model toward IP-first SAP transformations.

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Data Viewpoint

Don’t wait for CBDCs when you can capture the benefits of stablecoins today

This DVP mentions the advantages of stablecoins over CBDCs even with the respective challenges of both CBDCs and stablecoins.

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Horizons Report

HFS Horizons: Life Sciences Service Providers, 2025

HFS Horizons: Life Sciences Service Providers, 2025

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Point of View

CEOs, ready your battle plan—digital sovereignty is the data and AI battleground

Data is driving digital sovereignty, which is critical for a company's leadership to understand and manage global risks.

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Data Viewpoint

Power mortgage ops with the ADAA Quadfecta; don’t let legacy hold you back

Mortgage operations simply can’t scale on people alone; technology is the real lever to offset brutal margin pressure.

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Market Impact Report

From hype to reality: How procurement can PUT AI TO WORK

How procurement leaders can escape AI pilot purgatory and deliver faster, smarter, operational impact at scale.

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Highlight Report

While GenAI promises falter, WNS InfoTurf.ai makes productivity real

Productivity will decide who owns the AI future and tools like InfoTurf.ai will help you stay on the winning side.

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Market Analysis

The top technology partners for mortgage companies, 2025

Mortgage leaders can use this report as a strategic guide to identify top technology partners.

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videocast

Unfiltered Stories | Hitachi Digital Services primed to address the changing dynamics of life sciences

HFS’s Rohan Kulkarni and Hitachi Digital Services Paul Watson on tackling life sciences’ $1.5T challenge.

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Highlight Report

Scale value by embedding agentic AI in core ops

Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.

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Market Impact Report

Fix the baton pass: Transitions will make or break enterprise models

Transitions are the new foundation of enterprise agility where value, trust, and transformation are built or broken.

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Highlight Report

Stop feeding AI garbage—Antworks’ Insurants helps insurers trust their data

AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.

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Highlight Report

Stop chasing hype, start harnessing hope, and make real headway to succeed with AI

Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.

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Market Impact Report

The future of BPO services is Services-as-Software, turning hours into outcomes

This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.

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Point of View

Sustainability leaders: Sharpen your case or soon be cast as a follower

Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.

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Market Impact Report

Five bold ambitions of future-ready BFSI GCCs

GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.

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Highlight Report

Hitachi Digital Services bets big on Vietnam’s capabilities to drive IT-OT-ET convergence

This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.

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Highlight Report

Don’t write off telcos; Orange Business is showing how to reinvent for real impact

Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.

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Point of View

Automation is fraught with landmines; use physical AI to avoid stepping on them

Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.

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Point of View

Transform telco CX with agentic AI by reimagining customer engagement

The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.

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Horizons Report

HFS Horizons: Legacy Application Modernization Services, 2025

This report assessed 32 service providers serving their clients for legacy application modernization services across globe.

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Competitive Intelligence

Accenture: Services Capabilities for Semiconductor, 2025

A look at how Accenture performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Capgemini: Services Capabilities for Semiconductor, 2025

A look at how Capgemini performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

HCLTech: Services Capabilities for Semiconductor, 2025

A look at how HCLTech performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Infosys: Services Capabilities for Semiconductor, 2025

A look at how Infosys performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

LTTS: Services Capabilities for Semiconductor, 2025

A look at how LTTS performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

TCS: Services Capabilities for Semiconductor, 2025

A look at how TCS performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Tech Mahindra: Services Capabilities for Semiconductor, 2025

A look at how Tech Mahindra performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Wipro: Services Capabilities for Semiconductor, 2025

A look at how Wipro performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

ACL Digital: Services Capabilities for Semiconductor, 2025

A look at how ACL Digital performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Cyient: Services Capabilities for Semiconductor, 2025

A look at how Cyient performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

eInfochips: Services Capabilities for Semiconductor, 2025

A look at how eInfochips performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

GlobalLogic: Services Capabilities for Semiconductor, 2025

A look at how GlobalLogic performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Harman: Services Capabilities for Semiconductor, 2025

A look at how Harman performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

LTI Mindtree: Services Capabilities for Semiconductor, 2025

A look at how LTI Mindtree performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Quest Global: Services Capabilities for Semiconductor, 2025

A look at how Quest Global performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Tata Elxsi: Services Capabilities for Semiconductor, 2025

A look at how Tata Elxsi performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Tessolve: Services Capabilities for Semiconductor, 2025

A look at how Tessolve performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

UST: Services Capabilities for Semiconductor, 2025

A look at how UST performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Mirafra Technologies: Services Capabilities for Semiconductor, 2025

A look at how Mirafra Technologies performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Qualitest: Services Capabilities for Semiconductor, 2025

A look at how Qualitest performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Competitive Intelligence

Sasken: Services Capabilities for Semiconductor, 2025

A look at how Sasken performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.

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Market Vision Paper

Your GBS model is outdated: Fix it, or risk falling behind in the AI economy

GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.

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Point of View

GCCs are not your cost center anymore, demand AI-fueled value instead

This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.

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Highlight Report

Engineering depth alone won’t win, pair it with outcome-based partnerships

Co-innovation is no longer optional so build outcome based ecosystem or fall behind.

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Point of View

Swap your contact centers’ butts in seats for a new CX OS

The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.

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Data Viewpoint

The trajectory of trust shapes revenue, making trust a financial imperative

Pharmas must make “rebuilding trust” a core KPI to turn scientific innovation into sustainable business outcomes.

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Point of View

Bank CXOs, stop the enterprise-debt bleed and plug the drain now

Bank CXOs must measure enterprise debt rigorously.

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Highlight Report

Institutional complexity is killing your growth; here’s how to fight back

Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.

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Data Viewpoint

The telco to newco shift is happening, but success depends on securing the basics

This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.

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Market Impact Report

Turn your collection risks into opportunities with digital precision and empathy

Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.

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Highlight Report

Stop designing chips the old way—use AI for on-time, quality delivery

Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.

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Point of View

Demand more Workday partners and see how they stack up on driving change

Enterprises need Workday partners that drive AI-led, experience-driven transformation tied to business outcomes.

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Highlight Report

Get ROI, not just code, with Ascendion’s one-stop product engineering shop

Enterprise tech leaders are stuck with bloated development cycle when what they need is speed, and a clear path to value.

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Highlight Report

TCS is steadying the ship, but the real battle is scaling AI-led non-linearity

TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.

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Point of View

TWILTCH earnings prove that enterprises are spending, but only on what matters now

Enterprises are sending clear signals: investments are shifting to consolidation and efficiency-led transformation.

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videocast

Unfiltered Stories | Clearing up clean energy with Publicis Sapient

HFS’s Josh Matthews and Publicis Sapient’s Masud Haq: $2T clean vs $1T fossil (IEA); projects up, nuclear + batteries balance the mix.

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Hot Tech

HFS Hot Tech: Lidd AI

Lidd AI helps enterprises escape pilot purgatory by fast-tracking AI from discovery to scale with measurable business impact.

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Point of View

Mortgage leaders, escape the hire–fire trap and rebuild mortgage ops for AI now

Our Horizons evaluation encompassed 15 service providers, drawing insights from 40 lenders and partners that contract with them.

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Point of View

Blockbusters are dead; now’s the time to build AI-powered precision medicine

AI is making precision medicine surge: ~50% of FDA approvals by 2035. Build AI, data, and clinical infrastructure now or lose out.

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Highlight Report

CAPS must adapt to the shifting market, with UST laying out the path

The payer market is toast and if you have investments like platforms in there, it is time to bail.

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Point of View

Stop selling hardware and turn your catalog into software-defined products

Software-defined product is an effective solution for faster new model and feature rollouts, while assuring aftermarket revenue.

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Point of View

US BFS must revamp talent and delivery models to navigate H-1B disruptions

New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.

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Data Viewpoint

Mortgage lenders must tackle legacy tech debt to unlock growth and resilience

Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.

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videocast

Unfiltered Stories | HFS + ICG Partnership: Reimagining MENA

HFS’s Tony Filippone and ICG’s Stephanie Ayoub on turning research into action to drive transformation across Saudi & MENA.

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Point of View

Stop waiting for proof: Services-as-Software™ is driving non-linear growth

Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.

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Point of View

Life sciences must grab the agentic AI lifeline to survive and thrive

Agentic AI is key to life sciences to help manage their revenue decline realities of the future.

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Point of View

Rebuild your operating models as the $100K H-1B visa fee ends talent arbitrage

The expense of the new $100k H-1B visa fee slams the labor arbitrage door on employing US-based foreign talent.

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Highlight Report

CMOs, forget prompt engineering—adopt personality engineering

AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.

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Market Impact Report

Go all-in on 6G to unlock AI’s full potential

Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.

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Point of View

The fastest-five providers bagged large AI-led deals, signaling enterprise confidence

The fastest five service providers demonstrate organic and inorganic AI investments to help enterprises realize their AI ambitions.

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Point of View

Make agentic AI your next competitive edge to unlock new value in manufacturing

Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.

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Point of View

Make cybersecurity a foundation for innovation, growth, and enterprise trust

The need to embed cybersecurity into strategic decision-making has never been more urgent.

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Point of View

Protect your data, IP, and future: Negotiate these five terms in your AI contracts

Use these five clauses now to protect data, IP & liability.

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Horizons Report

HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025

An assessment of the leading service providers in the semiconductor industry.

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Highlight Report

Adapt for AI-powered people or lose the battle for talent

Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.

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Highlight Report

Insurers, stop asking ‘why AI’ and start proving ‘how’

To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.

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Challenger Series

HFS Challenger: Enterprise Minds

Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.

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Data Viewpoint

Data debt can cripple an enterprise, and Agentic AI is the solution

Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.

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Highlight Report

Build your resilience as identity and sovereignty reshape cybersecurity

Accenture’s IAMConcepts deal signals that access and sovereignty now define enterprise cybersecurity.

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Market Impact Report

The Zero Office: Reinventing the banking back office as a growth engine

This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.

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videocast

Unfiltered Stories | From Silos to Synergy: Breaking barriers between business, IT, and AI

HFS’s Saurabh Gupta chats with JTI’s Jay Desai on how business, IT, and cybersecurity are breaking down silos to drive enterprise resilience.

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Market Impact Report

Reinvent L&A for the AI-digital era with the next-gen BPS model

HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.

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Point of View

Stop falling for ‘agentic-washing’ and demand proof before purchase

Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.

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Point of View

Life sciences must think survival by going direct to consumers or lose trillions

With trillions in revenues at risk, life sciences must adopt a radically different approach to protect and grow.

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videocast

Unfiltered Stories | HFS Research and EY: The evolving landscape of commercial banking

HFS’s Saurabh Gupta chats with EY’s Matt Cox on how digital acceleration, AI, and legacy modernization are transforming the future of commercial banking.

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Market Impact Report

Crack the AI scaling wall and redefine business success via Services-as-Software

The journey toward an AI-empowered, agile enterprise is challenging but underway in organizations across sectors.

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Point of View

Embed forward deployment engineers to stop shadow AI killing SDLC

AI is accelerating shadow IT as business users build concepts into apps. IT needs representation. FDE may be the answer.

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Point of View

Enterprises must prepare urgently as AI will flip the tax and audit models soon

AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.

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Highlight Report

Modernize your TPA operations with a scalable, cloud-native blueprint for L&A

Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.

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Point of View

Retail CMOs: Turn screen space into profit with RMNs

Your screens could become a separate revenue generating engine through solutions like Wipro VisionEdge.

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Highlight Report

Bust out of pilot purgatory with proprietary agentic platforms

CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.

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Data Viewpoint

Lead the charge as the cybersecurity ecosystem evolves with business needs

This report sheds light on how client risks and demands drive innovation in the evolving cybersecurity landscape.

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Highlight Report

CAST sharpens software intelligence to unblock modernization, AI, and green code

CAST Software's solutions provide portfolio facts for business executives, and deep dives into codebases for IT leaders.

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Data Viewpoint

Partner with providers to turn design strength into manufacturing advantage

Collaborate with service providers to turn strong designs into manufacturing benefits.

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Data Viewpoint

Stop telling innovation stories—start proving them

Shift from talking about innovation to demonstrating real, measurable results.

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Point of View

Indian enterprises, stop treating academia like a vendor and co-invent with them

Global firms link with universities to drive commercial tech. Indian leaders risk lagging in AI hardware and semiconductors.

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Highlight Report

Forget band-aid fixes-use AI as a catalyst to reimagine the business

Enterprises subscribe to the notion of "AI as a catalyst to reimagine the business" stall in experimentation instead of scaling.

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Hot Tech

HFS Hot Tech: KnowledgeLake

A successful pivot from traditional IDP to agentic-driven workflow automation.

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Data Viewpoint

Rebuild customer trust and align partnerships to drive semiconductor innovation

Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.

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Data Viewpoint

The telecom industry eagerly shifts partnerships, embracing new providers for growth

This DVP explains the trend of telecom clients' dynamics of shifting service provider relations and how it reshapes the industry.

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Highlight Report

ERP leaders must overcome transformation fatigue before chasing new solutions

Enterprises must reduce custom builds and focus on business outcomes and speed. TCS Crystallus helps with pre-built accelerators.

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videocast

Unfiltered Stories | Energy, AI, and talent transitions in E&U with LTIMindtree

HFS’s Josh Matthews chats with LTIMindtree’s Ramesh Kannan on how energy transition, AI, and talent are reshaping the future of utilities.

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Point of View

Make responsible and ethical AI non-negotiable in BFS

For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.

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Point of View

Turn AI compliance into your competitive advantage with the OneOffice data cycle

Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.

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Highlight Report

Enterprises serious about AI need a partner to deliver the AI

Altimetrik helps enterprises cut through complexity and build the foundational capabilities.

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Point of View

Self-insured employers must remake healthcare as the BBB upends the market

BBB upending healthcare, shift in demographics, and out of control increases should motivate employers to embrace new models.

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Market Impact Report

Empowering the deskless workforce: From the edge to the enterprise

Empowering deskless workers with digital tools, culture, and AI by placing them at the center of enterprise transformation.

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Highlight Report

Activate perpetual KYC with agentic AI; Capgemini shows you how to get started

Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.

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Highlight Report

From scale to ecosystems and resilience for ER&D leaders

A look into the implications of the Wipro-Harman deal for enterprises and the broader market.

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Challenger Series

HFS Challenger: Straive

Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.

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Competitive Intelligence

Deloitte: Workday Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Cognizant: Workday Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Accenture: Workday Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

TCS: Workday Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

PwC: Workday Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

KPMG: Workday Services Capabilities, 2025

A look at how KPMG performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

IBM: Workday Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

OneSource Virtual: Workday Services Capabilities, 2025

A look at how OneSource Virtual performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Mercer: Workday Services Capabilities, 2025

A look at how Mercer performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Kainos: Workday Services Capabilities, 2025

A look at how Kainos performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Capgemini: Workday Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Randstad Digital: Workday Services Capabilities, 2025

A look at how Randstad Digital performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Hexaware: Workday Services Capabilities, 2025

A look at how Hexaware performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

DXC Technology: Workday Services Capabilities, 2025

A look at how DXC Technology performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Strada: Workday Services Capabilities, 2025

A look at how Strada performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

Protiviti: Workday Services Capabilities, 2025

A look at how Protiviti performed in the HFS Horizons: Workday Services, 2025.

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Competitive Intelligence

UST: Workday Services Capabilities, 2025

A look at how UST performed in the HFS Horizons: Workday Services, 2025.

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videocast

Unfiltered Stories | What Hitachi Digital Services learned from putting agents in charge

HFS’s David Cushman chats with Hitachi Digital Services CTO Premkumar Balasubramanian on deploying agentic AI at scale and managing its performance.

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Highlight Report

If your infrastructure isn’t built to scale, neither is your banking business

This bank isn't dabbing in transformation. It is betting big on tech and ecosystem partner to power global growth.

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Data Viewpoint

Stop mortgaging your future with labor arbitrage and invest in digital ecosystems

Mortgage lenders are outsourcing for convenience and cost optimization, not resilience. This model must change.

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Competitive Intelligence

Accenture: Digital Marketing and Sales Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Cognizant: Digital Marketing and Sales Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Concentrix: Digital Marketing and Sales Services Capabilities, 2025

A look at how Concentrix performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Genpact: Digital Marketing and Sales Services Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Infosys: Digital Marketing and Sales Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Mphasis: Digital Marketing and Sales Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Tech Mahindra: Digital Marketing and Sales Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Capgemini: Digital Marketing and Sales Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

HGS: Digital Marketing and Sales Services Capabilities, 2025

A look at how HGS performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

IBM: Digital Marketing and Sales Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Publicis Sapient: Digital Marketing and Sales Services Capabilities, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Virtusa: Digital Marketing and Sales Services Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

TCS: Digital Marketing and Sales Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Competitive Intelligence

Wipro: Digital Marketing and Sales Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.

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Highlight Report

Tame autonomous agents before they blow up your costs and controls

Hurtling toward an agents-everywhere free-for-all? WRITER's Action Agent promises a fix - with caveats.

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Horizons Report

HFS Horizons: Workday Services, 2025

Assessing Workday partners’ ability to deliver impact via innovation, AI, and cross-suite, industry-specific transformation.

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Competitive Intelligence

Accenture: Mortgage Reinvention Service Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Cognizant: Mortgage Reinvention Service Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Firstsource: Mortgage Reinvention Service Capabilities, 2025

A look at how Firstsource performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Infosys: Mortgage Reinvention Service Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

TCS: Mortgage Reinvention Service Capabilities, 2025

A look at how TCS performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Capgemini: Mortgage Reinvention Service Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Coforge: Mortgage Reinvention Service Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Deloitte: Mortgage Reinvention Service Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

EY: Mortgage Reinvention Service Capabilities, 2025

A look at how EY performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

HCLTech: Mortgage Reinvention Service Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Sutherland: Mortgage Reinvention Service Capabilities, 2025

A look at how Sutherland performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Wipro: Mortgage Reinvention Service Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

WNS: Mortgage Reinvention Service Capabilities, 2025

A look at how WNS performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Mphasis: Mortgage Reinvention Service Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Competitive Intelligence

Sonata Software: Mortgage Reinvention Service Capabilities, 2025

A look at how Sonata Software performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.

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Point of View

How an InsurTech rethought transactional outsourcing with Chazey Partners

Cheap delivery isn’t enough – enterprises need partners who can deliver smarter operating models and drive genuine transformation.

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videocast

Unfiltered Stories | Blurring the lines: How Mindsprint is driving CPG and Retail purposeful convergence

HFS’s Ashish Chaturvedi chats with Nitesh Mirchandani of Mindsprint on how CPG–retailer convergence is reshaping go-to-market strategies.

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Competitive Intelligence

Accenture: Cybersecurity Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Atos: Cybersecurity Services Capabilities, 2025

A look at how Atos performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Deloitte: Cybersecurity Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

EY: Cybersecurity Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

HCLTech: Cybersecurity Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

IBM: Cybersecurity Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Infosys: Cybersecurity Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

TCS: Cybersecurity Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Wipro: Cybersecurity Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Capgemini: Cybersecurity Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Cognizant: Cybersecurity Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

DXC: Cybersecurity Services Capabilities, 2025

A look at how DXC performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Fujitsu: Cybersecurity Services Capabilities, 2025

A look at how Fujitsu performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Hitachi Cyber: Cybersecurity Services Capabilities, 2025

A look at how Hitachi Cyber performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

LTIMindtree: Cybersecurity Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

NTT DATA: Cybersecurity Services Capabilities, 2025

A look at how NTT DATA performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Orange Cyberdefense: Cybersecurity Services Capabilities, 2025

A look at how Orange Cyberdefense performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Tech Mahindra: Cybersecurity Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Amdocs: Cybersecurity Services Capabilities, 2025

A look at how Amdocs performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Birlasoft: Cybersecurity Services Capabilities, 2025

A look at how Birlasoft performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

CyberProof (a UST Company): Cybersecurity Services Capabilities, 2025

A look at how CyberProof (a UST Company) performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Hexaware: Cybersecurity Services Capabilities, 2025

A look at how Hexaware performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Mphasis: Cybersecurity Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Competitive Intelligence

Unisys: Cybersecurity Services Capabilities, 2025

A look at how Unisys performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.

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Point of View

US healthcare pivot will force traditional suppliers to pack up, unless…

The BBB will disrupt US healthcare and put supplier consolidation on steriods unless they can reinvent their value proposition.

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Point of View

CIOs must act on the back-office legacy before it costs banks more

This report serves as a critical call to action for CIOs in the banking sector.

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videocast

Unfiltered Stories | From POCs to Real Results: AI in Finance with IBM Consulting

HFS's Saurabh Gupta talks with Khalid Siddiqui of IBM Consulting about moving from AI aspiration to enterprise-wide activation.

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Point of View

Data as a product, AI as a catalyst: Winning requires a systemic, hands-on plan

The realities of winning in data and AI: Lessons from the front line.

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Point of View

The modern CFO must build the core before chasing the AI vision

Finance transformation won’t scale on vision alone. It needs resilient foundations and reimagined talent.

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Market Impact Report

Enterprises must embrace AI to reimagine their future, not tinker in the margins

AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.

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Horizons Report

HFS Horizons: Digital Marketing and Sales Services, 2025

An assessment of the Digital Marketing and Sales service providers landscape.

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Point of View

Eliminate data debt to unlock the full power of Agentic AI

The biggest barrier to AI success is the weight of legacy systems and outdated processes.

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Point of View

For E&U, AI and the energy transition cannot scale without core cybersecurity

Cybersecurity is an enabler for E&U, not a constraint.

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videocast

Unfiltered Stories | Engineering the Edge: LTTS bets on AI, Robotics, and Software-Defined Disruption

HFS’s Hansa Iyengar chats with LTTS’s Abhishek Sinha on driving value through deep tech, innovation, and outcome-led models in a fast-changing market.

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Hot Tech

HFS Hot Tech: WRITER

WRITER provides a full-stack platform for enterprises to build, activate, and supervise custom AI agents.

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Point of View

PLM must evolve from storage to an innovation and compliance hub in petrochemicals

Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.

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Highlight Report

Bringing order to AI chaos: Airia aims to be the connective tissue for enterprise AI

Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.

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videocast

Unfiltered Stories | Healthcare buying mindset in the age of AI

HFS’s Rohan Kulkarni joins Exponential AI's Nikhil Mendhi to discuss the gap between healthcare’s AI ambitions and real-world execution.

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Highlight Report

Cognizant launches AI training data services to rugby-tackle data debt

When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.

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Horizons Report

HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025

An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.

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Data Viewpoint

TTHL enterprises reset their investment focus from innovation to value creation

TTHL are shifting their focus toward operational efficiency and customer value, with innovation taking a slightly lower priority.

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Point of View

From supply chains to software, it is time for smartphone OEMs to hit reset

Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.

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Horizons Report

HFS Horizons: Cybersecurity Services, 2025

An assessment of the leading service providers in cybersecurity resilience and innovation.

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Highlight Report

UFC turns to IBM to punch through its data deadlock

The future of fan engagement is about activating the right insights in the right format at the right moment.

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Data Viewpoint

Powering the next wave of cybersecurity with advancements in technology

Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.

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Data Viewpoint

THL leaders are playing it smart by betting on pragmatism over hype

THL leaders must continue focusing on pragmatic modernization while addressing the need to balance core with edge.

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Highlight Report

Mimica brings agentic AI to task mining as firms want value, not just visibility

Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.

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Market Vision Paper

The enterprise guide to agentic business transformation

A practical guide to deploying AI employees and scaling agentic transformation for measurable impact across enterprise functions.

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videocast

Unfiltered Stories | HFS Research discusses how EY’s sector-oriented approach drives Telco outcomes

HFS's Joel Martin chats with EY’s Cedric Foray on the evolving telecom landscape.

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Point of View

Now’s the time for insurers to rebuild, not just report, with IFRS 17

Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.

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Point of View

Part 3: Clinical agentic is the next-gen care delivery operating layer—execute it now

Clinical agentic is our only path to bridge the huge and growing divide between demand for care and shrinking supply of clinicians.

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Highlight Report

India’s agri future needs more than tech, and ITCMAARS shows the path to scale

ITCMAARS is a phygital platform designed by ITC to overhaul how Indian agriculture functions.

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Highlight Report

Get set for faster outcomes as Cognizant ups the ante on AI coding

Cognizant commits to faster customer outcomes through vibe coding, industrialized AI, and multi-agent orchestration.

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Hot Tech

HFS Hot Tech: Eclypses

Eclypses secures enterprise data at the application layer using quantum-safe, token-based encryption.

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Point of View

Public sector procurement must spark the transition sustainability needs

That opportunity is going begging.

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Point of View

Fast-growing mid-tiers offer focused execution in uncertain markets

The fastest five service providers share common traits: AI-first, domain-deep, US-centric, and proprietary AI platforms.

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Market Impact Report

Tariffs lit the fuse for bold enterprises to automate

Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.

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Point of View

Enterprises can realize AI ambition with Camunda’s agentic orchestration

Decades of technical and process debt mean static and semi-flexible workflows deliver limited outcomes in today’s world.

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Point of View

Break out of data limbo with the OneOffice Data Cycle

Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.

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Point of View

Stop funding sickness and invest in prevention that pays off

Forget governance models. Focus on social determinants of health to drive real impact and better health outcomes.

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videocast

Unfiltered Stories | Bosch on outcome-led Engineering and AI-Driven innovation in ER&D services

HFS’s Ashwin Venkatesan speaks with Digant Shah of Bosch on how the company is redefining engineering and R&D in the era of software-driven innovation and AI.

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Point of View

Coforge drives impactful transformations with focused execution intensity

Coforge stands out by scaling enterprise AI through execution, not hype—focusing on real impact over flashy GenAI promises.

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Competitive Intelligence

Telus Health: Employee Benefits Administrators Services Capabilities, 2025

A look at how Telus Health performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

UKG: Employee Benefits Administrators Services Capabilities, 2025

A look at how UKG performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

ADP: Employee Benefits Administrators Services Capabilities, 2025

A look at how ADP performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Alight: Employee Benefits Administrators Services Capabilities, 2025

A look at how Alight performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Benefitfocus: Employee Benefits Administrators Services Capabilities, 2025

A look at how Benefitfocus performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

bswift: Employee Benefits Administrators Services Capabilities, 2025

A look at how bswift performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Businessolver: Employee Benefits Administrators Services Capabilities, 2025

A look at how Businessolver performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Conduent: Employee Benefits Administrators Services Capabilities, 2025

A look at how Conduent performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Dayforce: Employee Benefits Administrators Services Capabilities, 2025

A look at how Dayforce performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Empyrean: Employee Benefits Administrators Services Capabilities, 2025

A look at how Empyrean performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Gusto: Employee Benefits Administrators Services Capabilities, 2025

A look at how Gusto performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Jellyvision: Employee Benefits Administrators Services Capabilities, 2025

A look at how Jellyvision performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Mercer: Employee Benefits Administrators Services Capabilities, 2025

A look at how Mercer performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Paychex: Employee Benefits Administrators Services Capabilities, 2025

A look at how Paychex performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Insperity: Employee Benefits Administrators Services Capabilities, 2025

A look at how Insperity performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

SAP: Employee Benefits Administrators Services Capabilities, 2025

A look at how SAP performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

WTW: Employee Benefits Administrators Services Capabilities, 2025

A look at how WTW performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Maestro: Employee Benefits Administrators Services Capabilities, 2025

A look at how Maestro performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Namely: Employee Benefits Administrators Services Capabilities, 2025

A look at how Namely performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Oracle: Employee Benefits Administrators Services Capabilities, 2025

A look at how Oracle performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

PlanSource: Employee Benefits Administrators Services Capabilities, 2025

A look at how PlanSource performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Trinet: Employee Benefits Administrators Services Capabilities, 2025

A look at how Trinet performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Workday: Employee Benefits Administrators Services Capabilities, 2025

A look at how Workday performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Competitive Intelligence

Infor HCM: Employee Benefits Administrators Services Capabilities, 2025

A look at how Infor HCM performed in the HFS Horizons: Employee Benefits Administrators, 2025.

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Point of View

Enterprises must break legacy contracts to unlock GenAI return on value

Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.

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Highlight Report

Accenture bets big on ‘One Accenture’ with Reinvention Services, but challenges loom

HFS take on Accenture's bold announcement of Reinvention Services.

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Point of View

TWILTCH signals cautious growth, bets big on GenAI to counter global slowdown

In the current period of macroeconomic and policy unpredictability, enterprises should move beyond tactical cost savings.

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Point of View

Ten GenAI disruptions changing how enterprises create and capture value

With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.

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Point of View

Embrace empathy, not experience - it’s the only cure for healthcare’s broken economics

The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.

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Market Impact Report

The 15% Club: How leading consumer goods firms turn AI Pilots into scaled success

A pragmatic deep dive into the AI endeavors of the North American consumer goods sector.

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Point of View

Listen up, telcos: Embrace GenAI to join the newco era

Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.

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Market Analysis

The top technology partners for Cybersecurity Services, 2025

This report covers the top technology partners for cybersecurity across a mix of software, hardware, and cloud providers.

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Competitive Intelligence

Accenture: Service Capabilities for Retail and CPG, 2025

A look at how Accenture performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025

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Competitive Intelligence

Capgemini: Service Capabilities for Retail and CPG, 2025

A look at how Capgemini performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025

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Competitive Intelligence

Cognizant: Service Capabilities for Retail and CPG, 2025

A look at how Cognizant performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025

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Competitive Intelligence

Deloitte: Service Capabilities for Retail and CPG, 2025

A look at how Deloitte performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025

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Competitive Intelligence

HCLTech: Service Capabilities for Retail and CPG, 2025

A look at how HCLTech performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025

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Competitive Intelligence

Infosys: Service Capabilities for Retail and CPG, 2025

A look at how Infosys performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Kyndryl: Service Capabilities for Retail and CPG, 2025

A look at how Kyndryl performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Publicis Sapient: Service Capabilities for Retail and CPG, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

TCS: Service Capabilities for Retail and CPG, 2025

A look at how TCS performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Tech Mahindra: Service Capabilities for Retail and CPG, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Wipro: Service Capabilities for Retail and CPG, 2025

A look at how Wipro performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Coforge: Service Capabilities for Retail and CPG, 2025

A look at how Coforge performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

EY: Service Capabilities for Retail and CPG, 2025

A look at how EY performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

KPMG: Service Capabilities for Retail and CPG, 2025

A look at how KPMG performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

LTIMindtree: Service Capabilities for Retail and CPG, 2025

A look at how LTIMindtree performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

PwC: Service Capabilities for Retail and CPG, 2025

A look at how PwC performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Randstad Digital: Service Capabilities for Retail and CPG, 2025

A look at how Randstad Digital performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Sutherland: Service Capabilities for Retail and CPG, 2025

A look at how Sutherland performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

TP: Service Capabilities for Retail and CPG, 2025

A look at how TP performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

UST: Service Capabilities for Retail and CPG, 2025

A look at how UST performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

WNS: Service Capabilities for Retail and CPG, 2025

A look at how WNS performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Baringa Partners: Service Capabilities for Retail and CPG, 2025

A look at how Baringa Partners performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

HGS: Service Capabilities for Retail and CPG, 2025

A look at how HGS performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

ITC Infotech: Service Capabilities for Retail and CPG, 2025

A look at how ITC Infotech performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Mindsprint: Service Capabilities for Retail and CPG, 2025

A look at how Mindsprint performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

Pomeroy: Service Capabilities for Retail and CPG, 2025

A look at how Pomeroy performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Competitive Intelligence

TTEC: Service Capabilities for Retail and CPG, 2025

A look at how TTEC performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.

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Point of View

$1.5 trillion Services-as-Software market takes off—three swimlanes emerge

$1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.

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Point of View

The old playbook is dead: Now redefine non-bank lending with AI

How should the non-bank mortgage industry prepare for the inevitable transformation it will bring? A mortgage industry discussion.

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Data Viewpoint

Accelerate co-innovation, refine go-to-market roadmap, strengthen execution, build partnerships, and

VoC and VoP feedback shows you must sharpen your GTM story, co-innovation roadmap, and strategic vision to boost cybersecurity.

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Point of View

Focus on industrial waste, not consumers

Industrial waste is an order of magnitude larger than consumer waste.

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Highlight Report

Telecom companies must leverage service providers to shape their future

The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.

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Point of View

Part 2: Accelerate multi-agentic AI adoption to give doctors their day jobs back

Doctor shortage combined with diluting their time by administrative process can be mitigated by multi-agentic AI.

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Highlight Report

Birlasoft helps Knorr-Bremse boost CX with e-commerce transformation

Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.

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Highlight Report

Fix the process, then trust the AI: Celonis’ Bangalore pitch

You can’t scale AI on fragmented ops. Celonis puts process intelligence at the heart of enterprise transformation.

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Point of View

Flat-rate pricing isn’t rational but psychological—that’s why it wins

Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.

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Point of View

Supply chains are cracking—HFS value chain for leaders putting out fires

Harness interoperability, resilience, and adaptability to outperform your competitors.

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Point of View

Mistaking agentic AI for an AI agent will break your cyber governance

Enterprises must govern Agentic AI differently from AI agents or risk invisible security, compliance, and control failures.

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Highlight Report

Health plans must rethink UM: WNS HealthHelp’s AI-driven approach is a path forward

UM and PA's are admin processes tend to delay care causing harm to patients, AI is the best approach to mitigate the dangers.

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videocast

Unfiltered Stories | From Resilience to Growth: Reimagining Commercial Banking with HCLTech

HFS's Saurabh Gupta chats with Deepak Arora of HCLTech about the transformation reshaping commercial banking.

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Market Analysis

Voice of the SI partners survey 2025

The HFS 2025 voice of the SI partners survey reveals which tech vendors enable their ecosystem to truly drive enterprise value.

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Market Vision Paper

Navigating the future: Reimagine, reinvent, and earn relevance

AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.

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Hot Tech

HFS Hot Tech: Mindcorp.ai

Mindcorp.ai is automating—not just assisting—high-value knowledge work through AI-powered agent teams.

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Point of View

Build your Human Premium to win in the age of LLMs

Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.

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Point of View

Rewire FP&A to drive enterprise performance with trusted data and strategic context

FP&A is evolving from reporting to real-time decisions driven by clean data, business context, and cross-functional talent.

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Data Viewpoint

BFS firms are all-in on AI, and it will reshape operations at scale

As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.

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Point of View

Embrace partnerships to drive agentic AI and the E&U transition

The energy and utilities industry must leverage ecosystem partnerships to deploy Agentic AI and E&U transition.

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Point of View

‘Engineering meets AI’ is Hitachi Digital Service’s bold transformation play

HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.

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Point of View

Ditch same-old SaaS and differentiate with Services-as-Software

AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.

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videocast

Unfiltered Stories | Amdocs looks to lead Services-as-Software revolution

HFS's Saurabh Gupta speaks with Gil Rosen, CMO of Amdocs, about Amdocs' bold expansion into IT services through Amdocs Studios.

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Point of View

Half-baked modernization is no longer an option for commercial banks

Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.

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Horizons Report

HFS Horizons: Employee Benefits Administrators, 2025

Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.

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Market Analysis

HFS Pulse—The 2025 outlook for banking and financial services

Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.

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Highlight Report

Genpact detonates the data problem with XponentL

Genpact bets on Business Data Services to operationalize AI and drive real enterprise outcomes.

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Data Viewpoint

Energy and utilities firms spend on services as the sector clarifies its goals

The E&U market for consulting, technology, and broad business services from IT to engineering is growing.

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videocast

Unfiltered Stories | Publicis Sapient: Use a 'Slingshot' to tackle technical debt

HFS’s David Cushman and Publicis Sapient’s Sheldon Monteiro on how a ‘non-conflicted’ approach helps enterprises escape legacy and scale AI faster.

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Point of View

Services-as-Software and psychology biases break services pricing

AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.

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Data Viewpoint

GCC reality check: BFS firms strive for AI-readiness but face structural blind spots

If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.

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Point of View

The science for moving beyond GDP is clear—time to get the communication right

Leaders across business, politics, and society must find new ways of communicating beyond GDP, growth, and traditional economics.

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Challenger Series

HFS Challenger: Infocepts

Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.

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Point of View

Enterprise ER&D must shift from centralized to regionally tuned

Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.

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Point of View

Revol One Financial® and Genpact prove greenfield is a route to rapid innovation

Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.

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Market Impact Report

The seven critical levers for scaling GenAI

A playbook for IT leaders: Generative AI (GenAI) has the power to revolutionize industries, but scaling it is no walk in the park.

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Point of View

Enterprises are wide awake on agentic AI—but need help navigating the chaos

Agentic is charging hard and fast at enterprise leaders – and they worry that support for its responsible adoption is lagging.

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videocast

Fireside Chat | Next-Gen IT: Talent, Trust, and Tech in a Changing Outsourcing World

Fireside Chat featuring Phil Fersht, CEO and Chief Analyst at HFS Research, in conversation with Angan Guha, CEO & MD of Birlasoft.

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Highlight Report

Sonata’s Harmoni.AI is embedding responsibility at the core of enterprise AI

Harmoni.AI brings together AI-powered service delivery platforms, technology accelerators, and industry frameworks.

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Challenger Series

HFS Challenger: Zeta

Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.

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Data Viewpoint

RCPG leaders are seeking innovation prowess from their execution providers

RCPG leaders must select partners based on their proof of future-ready innovation capabilities.

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Point of View

Sutherland calls on insurers to place AI-driven CX at the core of their transformation

Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.

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Highlight Report

Writer’s trust architecture sets a new benchmark for enterprise AI security

Writer has built a robust trust foundation reflecting where enterprise AI is heading.

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Point of View

Culture and skills debt are hidden hindrances to enterprise transformation

Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.

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Hot Tech

HFS Hot Tech: AidenAI

Hot Tech Profile: AidenAI blends AI+digital services, driving AI-driven automation for modernization & greenfield deployments.

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Data Viewpoint

Data retention poses a lurking threat in healthcare

Most health systems retain data for 7–10+ yrs, yet 90% goes unused in care, raising risks from unused, over-retained patient data.

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Highlight Report

Lead with smarter AI, not bigger models: Centific builds for fit

Centific redefines enterprise AI with smaller, specialized models built for real-world environments, efficiency, and trust.

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Hot Tech

HFS OneOffice Hot Tech: Kognitos

Kognitos is more than an automation platform—it’s a rethink of the programming paradigm.

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Competitive Intelligence

EXL: Insurance Services Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

DXC Technology: Insurance Services Capabilities, 2025

A look at how DXC Technology performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Deloitte: Insurance Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Cognizant: Insurance Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Coforge: Insurance Services Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Capgemini: Insurance Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Accenture: Insurance Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

LTIMindtree: Insurance Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

KPMG: Insurance Services Capabilities, 2025

A look at how KPMG performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Infosys: Insurance Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

IBM: Insurance Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Hitachi Digital Services: Insurance Services Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

HCLTech: Insurance Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Genpact: Insurance Services Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

EY: Insurance Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Xceedance: Insurance Services Capabilities, 2025

A look at how Xceedance performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

WNS: Insurance Services Capabilities, 2025

A look at how WNS performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Wipro: Insurance Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Virtusa: Insurance Services Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Tech Mahindra: Insurance Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

TCS: Insurance Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Sutherland: Insurance Services Capabilities, 2025

A look at how Sutherland performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

PwC: Insurance Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Insurance Services, 2025

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Competitive Intelligence

Mphasis: Insurance Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Insurance Services, 2025

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Point of View

Don’t trade speed for stability as vibe coding emerges

Vibe coding is a glimpse into the future of software development, but one that demands careful oversight and proper planning.

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Point of View

Part 1: Stop waiting for a healthcare workforce miracle—embrace Agentic AI now

In the 1st of 4 parts, the task-based agentic AI is seen to address specific transactions.

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Point of View

Enterprises must lead the software-defined auto revolution to drive the future

This PoV explores how enterprise R&D must adapt for the SDVs era, digital innovation, and new mobility business models.

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Data Viewpoint

T&H leaders prioritize resilience and stability in partner selection

T&H enterprise leaders are widening the lens from short-term ROI to resilience, talent access, and transformation support.​

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Horizons Report

HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025

An assessment of the leading consulting, technology, and business services providers in the retail and CPG industry.

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Point of View

AI can’t scale until enterprises dismantle their legacy DNA

Despite AI hype and investment, enterprises are held back by legacy tech, rigid structures, and poor data—not the algorithms.

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Data Viewpoint

IT service providers in E&U are strong on delivery but struggle to scale innovation

This article talks about customer and partner experience of IT service providers in the E&U industry.

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Highlight Report

Plan your talent transition: Energy’s problem is coming for all your industries

No industry has figured out its talent transition, but energy’s turbulence offers a mirror to other sectors.

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Point of View

Salesforce’s $8b Informatica bet—fixing enterprises’ data plumbing to fuel AI

With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.

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videocast

Unfiltered Stories | EY consistently places in Horizon 3 as payer services market leader

HFS’s Rohan Kulkarni and EY’s Kim Dalla Torre discuss keeping health plans financially strong amid global healthcare shifts.

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Point of View

Procurement must break free from its transformation dilemma

Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.

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Highlight Report

Tech Mahindra’s flywheel gains speed with big bets on AI, cloud, and talent

Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.

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Point of View

In times of crisis, sports endure—tech must seize the opportunity

In an era where emotional equity is one of the rarest assets, the inability to amplify that connection is a missed opportunity.

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Point of View

Energy and utilities trends: Enterprises are now infrastructure-heavy AND technology-led

This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.

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Point of View

Apple's India move is a wake-up call for enterprises to de-risk supply chains

Apple’s India pivot highlights concentration risks—enterprises must diversify supply chains and act fast to secure resilience.

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Data Viewpoint

The future of insurance delivery hinges on ecosystem execution

Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.

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Data Viewpoint

Ecosystem partners are losing patience with legacy service delivery

The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.

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Point of View

Pharma growth depends on a reinvented CIO agenda—not just better IT or AI

Pharma's need a revolutionary CIO agenda to power their growth that is facing multi-factor pressures.

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Data Viewpoint

E&U buyers demand innovation, sharper go-to-market, and scalable execution

It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.

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Point of View

Innovate at the edges to rebuild commercial insurance for a riskier world

Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.

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Point of View

Make interoperability your supply chain currency—Blue Yonder burnishes roadmap

An ambitious vision of a unified ‘supply chain operating system’ connecting planning, execution, and partners end-to-end.

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Highlight Report

HDS brings sector specificity and engineering depth to Azure offerings

HDS aligns Azure with sector needs, blending engineering depth across key industries.

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Point of View

Supply chains are drowning in process and data debt, killing profitability

Process and data debts remain supply chain and procurement’s most significant operational liabilities.

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Highlight Report

Hitachi Digital Services launches HARC to improve AI reliability and cost control

The highlight explores HDS' HARC for AI platform that offers real-time visibility, predictive insights, and cost management.

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Point of View

Choose your AI future before it chooses you

Enterprise leaders have cozily operated within a stable social contract for decades. AI is breaking it.

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Data Viewpoint

Commercial banks need innovation partners not execution machines

In our latest research, clients rated providers poorly on IP development, R&D investment, and effective fintech collaboration.

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Data Viewpoint

Gaps in talent, IP, and R&D are derailing commercial banking transformation

Service providers are falling short on commercial banking-specific IP and scalable talent.

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Point of View

Boards keep scapegoating CISOs instead of owning cyber failures

Clarifies what CISOs must deliver to boards, what they shouldn’t own, and how to align accountability with authority.

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Point of View

Business must prove AI can do more good than harm for the environment, society, and economy

Before regulation hampers AI’s positive potential due to a lack of corporate responsibility...

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videocast

Unfiltered Stories | How HCLTech is scaling GenAI for real ROI

HFS's David Cushman chats with Alan Flower of HCLTech on delivering real ROI from Generative AI at scale.

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Point of View

Now is when your responsibility and positive business impact must stand out

If that was ever an opportunity to differentiate, it’s now.

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Point of View

Legacy skill sets are slowing down CFOs aiming to lead real transformation

CFOs treating talent as infrastructure are turning transformation into business impact.

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Point of View

Cloud is no longer plumbing: Why your AI ambitions will fail without a new strategy

Cloud is now the operating system for AI transformation. Enterprises must rethink strategy, sourcing, and governance.

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Point of View

Reimagine GCCs as innovation powerhouses—not cost sinks

Reimagine GCCs as innovation powerhouses—not cost sinks.

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Point of View

SAP injects AI into its supply chain stack, but legacy ERP is still a drag

SAP emphasizes cloud, AI, and ecosystem-wide connectivity as the recipe for resilience.

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videocast

Unfiltered Stories | AI on the Move: Penske and Hitachi Redefine Fleet Management

HFS's Ashwin Venkatesan chats with leaders from Penske and HDS on how AI innovation is transforming fleet management.

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Point of View

Cybersecurity for AI starts now because models are the new attack surface

AI is the new attack surface—secure it with layered defenses, governance controls, and enterprise-wide accountability.

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Horizons Report

HFS Horizons: Insurance Services, 2025

A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.

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Point of View

Orchestrators win: Why tinkering with AI no longer cuts it for enterprises

Tinkerers stall. Orchestrators win by scaling agentic AI fast with secure platforms, real governance, and enterprise control.

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Highlight Report

CIOs must rearchitect observability to keep pace with AI

AI engineering pushes past the limits of traditional software development exposing an observability gap.

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Point of View

How to avoid agentic sticker shock

Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.

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Point of View

Why software companies can add $1.5 trillion to their market by embracing Services-as-Software

Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.

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Point of View

Agentic AI is redefining services—now, enterprises must redesign themselves

Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.

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Market Impact Report

Smash through tech debt: Why AI is the jackhammer

AI is your escape from technical debt—not because it makes legacy cheaper, but because it gives you the tools to tear it down.

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Point of View

Digital dinosaurs: Why chemical manufacturers are losing the e-commerce game

This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.

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Competitive Intelligence

Accenture: Energy and Utilities Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Capgemini: Energy and Utilities Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Cognizant: Energy and Utilities Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

EY: Energy and Utilities Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Hitachi Digital Services: Energy and Utilities Services Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Infosys: Energy and Utilities Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

LTIMindtree: Energy and Utilities Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Publicis Sapient: Energy and Utilities Services Capabilities, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

TCS: Energy and Utilities Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Wipro: Energy and Utilities Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Birlasoft: Energy and Utilities Services Capabilities, 2025

A look at how Birlasoft performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Cyient: Energy and Utilities Services Capabilities, 2025

A look at how Cyient performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Deloitte: Energy and Utilities Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

EXL: Energy and Utilities Services Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

HCLTech: Energy and Utilities Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

IBM: Energy and Utilities Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

KPMG: Energy and Utilities Services Capabilities, 2025

A look at how KPMG performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

PwC: Energy and Utilities Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Schneider Electric: Energy and Utilities Services Capabilities, 2025

A look at how Schneider Electric performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Siemens Energy: Energy and Utilities Services Capabilities, 2025

A look at how Siemens Energy performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Tech Mahindra: Energy and Utilities Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

Fujitsu: Energy and Utilities Services Capabilities, 2025

A look at how Fujitsu performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Competitive Intelligence

NTT Data: Energy and Utilities Services Capabilities, 2025

A look at how NTT Data performed in the HFS Horizons: Energy and Utilities Service Providers, 2025

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Data Viewpoint

Align the benefits admin model to tech, service, and employee needs for real value

Benefits complexity is rising. Choosing the right admin partner means balancing coverage and service tech.

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Data Viewpoint

Generational shifts demand a fundamental rethink in our health-benefits strategy

By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.

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Data Viewpoint

Healthcare coverage will continue to shift away from traditional payers

US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.

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Competitive Intelligence

Accenture: Service Capabilities for Engineering Research and Development, 2025

A look at how Accenture performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Akkodis: Service Capabilities for Engineering Research and Development, 2025

A look at how Akkodis performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Capgemini: Service Capabilities for Engineering Research and Development, 2025

A look at how Capgemini performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Cognizant: Service Capabilities for Engineering Research and Development, 2025

A look at how Cognizant performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Cyient: Service Capabilities for Engineering Research and Development, 2025

A look at how Cyient performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Harman DTS: Service Capabilities for Engineering Research and Development, 2025

A look at how Harman DTS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

HCLTech: Service Capabilities for Engineering Research and Development, 2025

A look at how HCLTech performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Infosys: Service Capabilities for Engineering Research and Development, 2025

A look at how Infosys performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

LTTS: Service Capabilities for Engineering Research and Development, 2025

A look at how LTTS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Tata Elxsi: Service Capabilities for Engineering Research and Development, 2025

A look at how Tata Elxsi performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

TCS: Service Capabilities for Engineering Research and Development, 2025

A look at how TCS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Wipro: Service Capabilities for Engineering Research and Development, 2025

A look at how Wipro performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Tech Mahindra: Service Capabilities for Engineering Research and Development, 2025

A look at how Tech Mahindra performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

ACL Digital | Alten Group: Service Capabilities for Engineering Research and Development, 2025

A look at how ACL Digital | Alten Group performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Bertrandt: Service Capabilities for Engineering Research and Development, 2025

A look at how Bertrandt performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Bosch SDS: Service Capabilities for Engineering Research and Development, 2025

A look at how Bosch SDS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

EDAG: Service Capabilities for Engineering Research and Development, 2025

A look at how EDAG performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

eInfochips: Service Capabilities for Engineering Research and Development, 2025

A look at how eInfochips performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

EPAM: Service Capabilities for Engineering Research and Development, 2025

A look at how EPAM performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Innova Solutions: Service Capabilities for Engineering Research and Development, 2025

A look at how Innova Solutions performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

KPIT: Service Capabilities for Engineering Research and Development, 2025

A look at how KPIT performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Quest Global: Service Capabilities for Engineering Research and Development, 2025

A look at how Quest Global performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

UST: Service Capabilities for Engineering Research and Development, 2025

A look at how UST performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Accion Labs: Service Capabilities for Engineering Research and Development, 2025

A look at how Accion Labs performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Birlasoft: Service Capabilities for Engineering Research and Development, 2025

A look at how Birlasoft performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

CI&T: Service Capabilities for Engineering Research and Development, 2025

A look at how CI&T performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Engineering Industries eXcellence: Service Capabilities for Engineering Research and Development, 2025

A look at how Engineering Industries eXcellence performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Randstad Digital: Service Capabilities for Engineering Research and Development, 2025

A look at how Randstad Digital performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Competitive Intelligence

Softtek: Service Capabilities for Engineering Research and Development, 2025

A look at how Softtek performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

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Data Viewpoint

The self-insured market is beginning to realize ~$600 billion in opportunities

Self-insured healthcare is transforming fast, creating a $600B market across five cost–wellness employer archetypes.

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Point of View

Margins, metrics, and mindsets: Rewiring global services for purpose and impact

Global services must shift from scale to outcomes—rewiring models, mindsets, and metrics for purpose-led value.

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Point of View

Winning in modern commerce is a portfolio play—a 2×2 matrix for RCG investments

Retail and consumer goods leaders are facing a fragmented future—and must choose where to play.

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Point of View

'Fastest five' bets on BFSI and HLS are paying off in Q4 2024

BFSI and healthcare sectors are driving Q4 2024 growth for ‘Fastest Five’ , but enterprise buyers should be cautious.

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Highlight Report

Birlasoft—a challenger brand aspiring for strong growth in the Azure ecosystem

Birlasoft, a challenger in the Azure space, bets on growth with AI, industry-focused solutions, and enterprise modernization.

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Point of View

RCG tech priorities: Cloud still rules, but GenAI is re-drawing the map

Cloud and analytics remain indispensable—but they need to be wired into new AI-driven engines of value.

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Point of View

GenAI success demands employee training that goes beyond certifications

Leaders must revamp AI training to be adaptive that blends artistic and scientific talent.

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Hot Tech

HFS OneOffice Hot Tech: CerebrixOS

CerebrixOS enables enterprises and service providers to transition from traditional people-driven models to AI-driven, scalable, and secure data and agentic

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Point of View

Manufacturers must power their processes with emerging and innovative platforms

The PoV explains emerging technologies that manufacturers should not miss in this disruptive era.

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Point of View

Break the mortgage lending mold as Wipro has with its BPaaS model for Discover Home Loans

This report explores how DHL leveraged a technology-led BPaaS model alongside Wipro to accelerate transformation.

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Point of View

Human-only cyber defense is dead—AI is now the command layer

AI is transforming cyber defense—enabling faster detection, smarter response, and a shift from reactive to anticipatory security.

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Point of View

Cybersecurity can’t survive without AI—and AI can’t scale without security

AI and cybersecurity are no longer separate — their convergence defines the future of enterprise risk and resilience.

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Point of View

Cash in on the four collapsing costs of enterprise transformation

AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.

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Point of View

Automotive CIOs must drive business model reinvention—not just IT transformation

The PoV urges manufacturers to adopt emerging technologies for resilient supply chains and competitiveness amid global volatility.

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Point of View

Use C.O.D.E to manage your AI innovation firehose

There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.

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Highlight Report

Retail and CPG leaders are doubling down—HFS value chain now guides 90% of spend

90% of outsourcing spend now aligns to HFS’ eight strategic domains, with just four accounting for over half.

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Point of View

Scotiabank’s eHome is a blueprint for scalable, tech-driven growth for lending

Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.

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Highlight Report

Tariffs disrupt IT: Think local, agile, and AI-ready for the future

Tariffs are killing the offshore model, IT industry must reinvent or risk irrelevance.

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videocast

Unfiltered Stories | Ascendion: How to time your move on AI—and where to start

HFS's David Cushman and Ascendion's Paul Roehrig explore when to act on enterprise AI, why software is the best starting point, and how AI is redefining work.

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Point of View

Indian GCCs must step up as strategic shock absorbers for enterprise disruption

Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.

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Market Impact Report

Reinventing non-bank mortgage lending journey in the age of AI

HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.

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Highlight Report

Sports organizations can’t build it themselves—partners like Sportian can help

Sportian was built by the sports sector, for the sports sector.

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Horizons Report

HFS Horizons: Energy and Utilities Service Providers, 2025

An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.

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Highlight Report

Canva’s enterprise gambit: From DIY design to content powerhouse

Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.

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Point of View

Rehab providers must leverage IoT to improve the quad aim of care

Healthcare is at a critical junction, with IoT improving outcomes, reducing costs, enhancing patient experience, and equity.

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Point of View

The public sector must take its chance to re-source outsourced capability

The public sector doesn’t need to eliminate outsourcing, but rather ensure it delivers clear, people-first outcomes.

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videocast

Fireside Chat | Leading at an Inflection Point: Venu’s Vision for LTIMindtree

Fireside Chat with Phil Fersht, CEO and Chief Analyst at HFS Research, and Venu Lambu, CEO (Designate) of LTIMindtree.

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Point of View

Protect human expertise before machine imitation takes over

GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.

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Highlight Report

NTT Upgrade reminds leaders to stay on course as the world flip-flops

Enterprises must look beyond short-term ROI and avoid knee-jerk budget cuts in response to daily market disruptions.

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Highlight Report

AI Risk delivers the trust layer enterprises need to scale GenAI safely

AI Risk helps enterprises scale GenAI with GRCC, AI agents, real-time controls, and traction in regulated markets.

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Point of View

Break your operating model before it breaks you

Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.

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Highlight Report

We need to talk about accent bias—the hidden productivity killer

Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.

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Highlight Report

GPT-4.1 is a warning: Own the blueprint, or engineering will get automated without you

As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.

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Point of View

TWILTCH providers must focus on resilience building, not just cost-savings

Uncertainty continues to impact TWILCTH revenue, but there are green shoots in North America that a slowing Europe offset.

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Highlight Report

Innova Solutions’ Orion empowers GCC leaders to articulate their strategic value

Orion by Innova Solutions helps GCCs scale innovation & align with parent goals through tailored support and ecosystem integration.

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Point of View

Relentless chaos will force enterprises into permanent contingency mode

Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.

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Point of View

Procurement’s ESG obsession is a distraction: fix the real problem with technology

Real procurement leaders are ditching ESG box-ticking and using AI to predict risk, verify suppliers, and cut costs.

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Horizons Report

HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

An assessment of ER&D service providers addressing the why, what, how and so what.

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Point of View

Tariff turbulence demands India's urgent shift to healthcare self-reliance

India’s healthcare is under pressure, tariffs and AI disruption demand urgent, proactive action.

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Point of View

Sustainability is not an obligation—it’s a business imperative

Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.

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Highlight Report

Bridge the chasm between business and IT with Writer’s AI HQ

Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.

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Point of View

BFS tech spend faces uncertainty in a flip-flopping trade war

BFS firms must treat tariff turmoil like past crises—only a fast, focused, flexible response will safeguard tech and resilience.

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Point of View

Embrace the HFS Supply Chain Singularity framework amid tariff whiplash

HFS Supply Chain Singularity framework—a vision for transforming supply chains into intelligent, integrated, and autonomous systems.

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videocast

Unfiltered Stories | KPMG's unique perspectives on managed services opportunities

HFS's Don Ryan chats with KPMG’s Ron Walker and Thomas Davies on scaling managed services successfully.

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Point of View

Ditch your RFPs: Sales teams defeat RFPs with GenAI

Crusty, old RFPs are dead, and sales teams are celebrating the technology that has defeated procurement’s dreaded go-to tool.

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Point of View

Stop waiting for certainty—it’s time to rewrite the enterprise IT playbook

AI and protectionism are rewriting tech delivery—enterprises must rewire IT models for speed, resilience, and real outcomes.

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videocast

Unfiltered Stories | Cracking the Code on AI Adoption: Eviden's, an Atos Group Company, perspective on

Eviden's Chetan Manjarekar joins HFS Research to break down the latest trends, challenges, and innovations shaping the generative enterprise.

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Point of View

New tariffs threaten to break health systems while health plans skate by untouched

Trump tariff's are going to make healthcare cost not just unaffordable but impossible to access.

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Data Viewpoint

Customer and partner-centric collaboration is a must for achieving ER&D success

Service providers are engaging more deeply with the clients and partners to navigate complexity and enhance efficiency.

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Point of View

Sustainability forces the financial sector toward technology: adapt and mitigate

BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.

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Point of View

Rewiring retail and CPG: 2025 CIO agenda for resilience, relevance, and reinvention

RCG faces price-sensitive yet principle-driven buyers—CIOs need bold, multifaceted agendas to stay ahead.

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Data Viewpoint

Strategic partnership and co-innovation leading the charge for engineering transformation

Strategic partnerships and integrated ecosystem are key to delivering value combining tech and domain expertise.

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Point of View

Make the case for agentic AI in your enterprise

Use our frameworks to decide on suitable use cases for agentic AI, and to map your route to widespread adoption.

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Highlight Report

Appian bets on process discipline to rescue enterprises drowning in process debt

Appian tackles process debt with a unified platform for scalable, governed automation and AI readiness.

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videocast

Unfiltered Stories | Beyond Bots – Unifying Automation with Universal Orchestration

HFS’s Ashish Chaturvedi joins C TWO CEO Erik Lien to explore key business drivers of intelligent automation orchestration.

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Highlight Report

Hyderabad as a tech hub is scaling the AI ecosystem—enterprises should take notice

Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.

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Point of View

Don’t let GenAI destroy the entertainment spectacle of sports

GenAI should enhance, not replace, the elements of sports media that create an emotional connection.

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Point of View

Sustainability needs transition planning regulation: Business can make it happen

Transition planning is the single most important piece of regulation needed to systemically address sustainability.

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Point of View

BFS is stuck in the AI productivity trap, and it’s time to build for growth

BFS firms are stuck in AI productivity. Our roundtable, in collaboration with Infosys, reveals how to unlock AI-first growth.

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Market Analysis

The top technology partners for Commercial Banks, 2025

This report covers the top technology partners for commercial banks across a mix of software, hardware, and cloud providers.

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Data Viewpoint

Rewiring engineering R&D innovation with advancements in technology

Technology has become a strategic enabler for growth, resilience, and competitive advantage across ER&D services.

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Data Viewpoint

Strategic collaboration driving accelerated innovation across the ER&D value chain

Service providers are enabling clients navigate complexity, unlock growth, and deliver differentiated products.

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Point of View

AI is on the menu, but CPG brands need to change their recipe

The opportunity to create significant competitive differentiation through AI is available today but will diminish over time.

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videocast

Unfiltered Stories | HFS and LTTS on transforming industry with AI & IoT

HFS’s Saurabh Gupta talks with Piyush Jain of L&T Technology Services about the impactful convergence of the physical and digital worlds.

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Highlight Report

Five Sigma aims to disrupt insurance with smarter AI claims tech

Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.

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Highlight Report

Prepare for lower cost, democratized insight—Inflection AI’s agents show the way

Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.

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Point of View

If you can’t move your people, then move code—Services-as-Software is the new trade route

Trade wars and protectionism are accelerating the shift from offshore talent to Services-as-Software (SaS), redefining enterprise service delivery.

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Point of View

HCLTech is supercharging BFSI with service-led platform outsourcing and AI

HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.

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Point of View

AI needs more than pilots—it requires structural change

Pilots aren’t enough. At a Coforge-HFS roundtable, execs called for real structural change to scale GenAI and agentic AI.

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Market Impact Report

Pharma GBS must act like a business executive, not a task operator, to stay relevant

The future of pharma GBS must address enterprise strategic priorities instead of a being a task level cost manager.

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Point of View

Attention sports businesses, see service providers as more than just sponsors

Sports organizations must shift their mindset to lean on service providers for what they’re actually good at—digital transformation.

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videocast

Unfiltered Stories | Inflection AI on the consequences of agentic in the enterprise

HFS's David Cushman joins Inflection AI's Ted Shelton to explore how Agentic is accelerating enterprise AI adoption.

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Highlight Report

Time to connect the data dots: Databricks pushes AI-integrated platform for enterprises

A broader market shift is underway, with enterprises increasingly integrating AI directly into their core data platforms.

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Highlight Report

Driving the future: How AI and Hitachi Digital Services keep Penske’s fleet on the road

Penske & Hitachi Digital integrate AI-powered Proactive Diagnostics & Guided Repair to transform fleet operations.

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Highlight Report

Ascendion’s new era promises AI innovation at scale

Ascendion has fully integrated sister company Collabera Digital, in a move to compete in AI-led engineering outside North America.

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Point of View

Telecoms firms have a clear path to sustainability impact and value

The telecom industry must take its opportunity in decarbonization, supply chain responsibility, and social impact.

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Point of View

The energy CIO agenda: New governance can maximize IT-OT innovation securely

The energy and utilities industry needs new clarity from its CIOs.

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Point of View

Health system CIO agenda holds the keys to disrupting and rebuilding care delivery

The health system CIO agenda will be critical for business viability, future proofing, and transforming care delivery.

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Highlight Report

Ops leaders must embrace DoubleO's agentic-by-default approach

Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.

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Highlight Report

Insurers cannot continue to ignore decades of technical and process debt

Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.

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Highlight Report

NVIDIA’s power play paves the way for firms to reshore into the machine

NVIDIA’s GTC25 laid foundations for compute power to trigger a new wave of digital reshoring. It’s time to reshore intelligence.

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Highlight Report

With AI at the core, Coca-Cola Bottlers Japan leans on Genpact to redesign operations

Coca-Cola Bottlers Japan wants to enhance uptime, optimize operational costs, and shift the equipment business to profit-making.

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Market Impact Report

Why, what, and how financial services firms can be AI-First

HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.

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Highlight Report

Snowflake and Microsoft arm up to make AI enterprise-ready via integrated data platforms

AI is transitioning from an experimental capability to a standardized commercial functionality within technology stacks.

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Highlight Report

AI-powered refresh sharpens WNS Procurement suite’s core offerings

AI refresh powers WNS Procurement’s digital suite. Smarter insights, risk alerts, and value for enterprises navigating disruption.

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Point of View

India must develop a healthcare model by learning from US healthcare failures

India must build a homegrown, affordable healthcare system—leaving the US's failed value-based care for local needs for the win.

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Point of View

Neo Tangent and the future of supply chain orchestration: Rethinking the mid-office

The mid-office has emerged as the battleground for building adaptable supply chains.

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Highlight Report

Come to grips with MCPs to succeed with agentic AI

CTOs must come to grips with another new kid on the AI block—Model Context Protocols.

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Highlight Report

Enterprises need AI-ready talent, but most workforces are not prepared

Enterprises are betting on AI, but 45% of employees resist it. AI adoption demands workforce readiness—tech alone won't solve the gap.

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Point of View

ServiceNow Move(work)s to ‘disrupt the enterprise’ and target agentic operations domination

ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.

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Point of View

Championships start with player health—make advanced health tech your MVP

In the sports industry, the product is the player, and leaders must protect their athletes at all costs.

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Market Impact Report

The next era of commercial insurance: Faster, smarter, and embedded

Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.

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Highlight Report

UK&I firms: Seize your GenAI moment! Cognizant customers show how

Move beyond hype of GenAI into scaled production. Cognizant UK&I customers have cut inefficiencies and unlocked new opportunities.

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Highlight Report

Energy enterprises call for transition planning across sectors

The long-term direction of the energy transition and broader sustainability has not changed.

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Highlight Report

IBM adds DataStax to support your Generative Enterprise foundations

IBM’s move to acquire DataStax is a bold bet on the value of fixing a big enterprise AI bottle neck: unstructured data.

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Highlight Report

Bridging the analytics-BPO divide: How WNS must integrate Kipi.ai for real impact

WNS now holds a powerful card, but its success will be measured by how well it enables enterprises to operationalize analytics.

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Market Vision Paper

Unlock enterprise AI value with persona-led solutions to meet the urgent needs of C-suite execs

Persona-led AI solutions that address urgent and specific needs of C-suite leaders promise to break through stalled adoption to inspire enterprise-wide AI

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Point of View

Traditional broadcasting is dying: Sports media is scrambling to meet consumer demands

Sports teams and leagues must meet fans where they are and match content distribution with demands.

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Data Viewpoint

Commercial banks prioritize improving digital hygiene to reduce costs, improve operations, and elevate

Commercial banks own the high-value relationships, but they must play catch-up on digital hygiene with its retail banking siblings.

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Highlight Report

Platform orchestrators like Fictiv are shaping the collaborative supply chain vision

Fictiv illustrates how technology-led manufacturing platforms are reshaping the global supply chain landscape.

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Highlight Report

Rethink your AI barriers and budgets—capability just got more affordable

Inflection AI's new 'mixture-of-experts' model offers a path to high-performing, cost effective, enterprise scale AI.

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Highlight Report

Infosys’ AI and policy migration solutions target insurance technical and data debt

Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.

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Point of View

Don’t fall into the EU Omnibus trap: Sustainability’s direction hasn’t changed

The European Union recently released its anticipated “streamlining” of sustainability regulations.

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Highlight Report

From compliance to competitive edge: TechM’s ESG differentiator in insurance

Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.

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Highlight Report

National Sports Forum 2025: Sports leaders must reinvent fan engagement, media, and monetization—right

As consumption shifts, AI-driven media strategies, data-backed fan engagement, and new revenue models are redefining the industry.

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Point of View

Sustainability needs organizations to overcome the six "debts"

What applies to GenAI applies to any transformation effort, including sustainability.

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videocast

Unfiltered Stories | The Generative Enterprise: Challenges, Opportunities, and the Road Ahead

HFS Research and Infosys BPM explore Generative AI and the shift to Generative Business Services.

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Point of View

Health plan CIOs: Stop fixing IT—focus on the business

The health plan CIO agenda must be aligned to the business of risk instead of playing with old technologies.

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Highlight Report

KPMG’s AI adoption blueprint: Trust first, leadership next, technology later

Trust, leadership coaching, employee upskilling, and collaborative future-state envisioning form the foundation for sustainable AI development.

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Point of View

IBM increases quantum computing access to Korean firms

The POV describes IBM's quantum plans and strategies post its partnership with Yonsei University in S. Korea.

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Point of View

Healthcare and life sciences will be forced to adapt to sustainability—better the sector leads

Look at the UN Sustainable Development Goals: All 17 relate to health.

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Challenger Series

HFS Challenger: DataArt

DataArt, a provider of app development, data analytics, and cloud migration, has steadily gained recognition in the IT services industry.

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videocast

Unfiltered Stories | From Data to Decisions: WNS and the AADA Quadfecta Revolution

HFS Research explored the key insights from the HFS Horizons AADA Quadfecta study with WNS, a Horizon 3 leader.

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Competitive Intelligence

Accenture: Service Capabilities for Telecom, 2025

A look at how Accenture performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

EY: Service Capabilities for Telecom, 2025

A look at how EY performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

HCLTech: Service Capabilities for Telecom, 2025

A look at how HCLTech performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Infosys: Service Capabilities for Telecom, 2025

A look at how Infosys performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

NTT DATA: Service Capabilities for Telecom, 2025

A look at how NTT DATA performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Tech Mahindra: Service Capabilities for Telecom, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Cognizant: Service Capabilities for Telecom, 2025

A look at how Cognizant performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

IBM: Service Capabilities for Telecom, 2025

A look at how IBM performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Capgemini: Service Capabilities for Telecom, 2025

A look at how Capgemini performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Persistent: Service Capabilities for Telecom, 2025

A look at how Persistent performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Sutherland: Service Capabilities for Telecom, 2025

A look at how Sutherland performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

TCS: Service Capabilities for Telecom, 2025

A look at how TCS performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Virtusa: Service Capabilities for Telecom, 2025

A look at how Virtusa performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Zensar: Service Capabilities for Telecom, 2025

A look at how Zensar performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Encora: Service Capabilities for Telecom, 2025

A look at how Encora performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Infinite Computer Solutions: Service Capabilities for Telecom, 2025

A look at how Infinite Computer Solutions performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Innova Solutions: Service Capabilities for Telecom, 2025

A look at how Innova Solutions performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

KPMG: Service Capabilities for Telecom, 2025

A look at how KPMG performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

UST: Service Capabilities for Telecom, 2025

A look at how UST performed in the HFS Horizons: Telecom Service Providers, 2025

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Competitive Intelligence

Wipro: Service Capabilities for Telecom, 2025

A look at how Wipro performed in the HFS Horizons: Telecom Service Providers, 2025

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Highlight Report

The bold and the bot-iful: Genpact reinvents itself for the Services-as-Software era

Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.

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Point of View

Indian IT at crossroads: Navigating market shifts, AI disruption, and economic uncertainty

This POV covers macro-economic conditions and uncertainties that IT service providers must navigate.

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Point of View

Energy’s talent crisis continues: The sector must change, starting with transparency

The energy sector is not seen as either high-tech or sustainable.

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Point of View

The energy sector’s focus on efficiency gives hope to both AI and decarbonization

HFS Research, in partnership with Infosys, recently hosted a roundtable of senior energy industry decision-makers.

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Point of View

Master your proprietary data for AI to unleash new products and services

Artificial intelligence is reshaping product development by improving cost, quality, and sustainability.

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Point of View

Supply chain teams must bridge the divide with ESG to find circularity’s value

Integrate the wealth of data, analytics, and baselining that ESG reporting efforts generate.

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Highlight Report

Microsoft’s quantum breakthrough is considerable, but will enterprises bite?

Amid AI buzz, enterprise IT leaders must prepare for the quantum revolution, Microsoft's Majorana 1 chip is a breakthrough.

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Point of View

Publicis Sapient and Quicklizard partner to drive AI-driven dynamic pricing in retail

Retailers are leveraging AI-driven pricing to improve margin efficiency, demand forecasting, and omnichannel pricing.

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videocast

Unfiltered Stories | Disrupting IT Services: AI, Challenger Brands, and the Future of Work

HFS's Saurabh Gupta and SLK's CEO Ajay Kumar had an insightful discussion about the industry's future.

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Highlight Report

UST’s Retail GenAI Platform—bringing order to the AI chaos

UST’s Retail GenAI Platform provides a blueprint for expanding beyond isolated experiments to align AI with overarching business imperatives.

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Highlight Report

Workday is stepping up to stop AI agent sprawl

Workday tackles AI agent sprawl with its Agent System of Record, ensuring governance, security, and lifecycle management for digital workers.

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Point of View

GCC leaders—you may have been superheroes, but now it’s time to assemble your Avengers!

Enterprises must maximize GCC potential by shifting from an 'us vs. them' mindset to collaboration and co-innovation with service providers.

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Highlight Report

KPMG must continue delivering health outcomes, not just tech fixes

Combining tech capabilities and attitude to address health outcomes will yield positive results.

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Point of View

Chemical Industry 2025: Adapt or die in the age of sustainability and digital disruption

AI-driven automation, regional supply chain resilience, and net-zero acceleration are survival mandates for chemical firms.

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Highlight Report

A twin-engine formula for autonomous supply chains: Accenture, NVIDIA, and KION lead the way

Firms that fail to recognize the hardware-software interdependence in supply chains will remain stuck in a cycle of partial automation.

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Point of View

Healthcare providers must find new drive for sustainability transformation

IT service providers can help healthcare clients achieve sustainability, boost efficiency, cut costs, and accelerate digital transformation.

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Highlight Report

India’s Karnataka state IT vision: The race to 500 GCCs and a $50 billion future

Karnataka thrives on ambition, leading in IT, GCCs & AI, but sustaining growth needs investment in infrastructure, talent, and policy.

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Market Impact Report

The low-code imperative is crucial to bring speed and agility to software-driven outcomes

Low-code was the precursor to prompt-based coding, and the lessons in this report are crucial for DevOps teams using both these solutions.

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videocast

Unfiltered Stories | Enhance your speed to market with Low-code and AI

HFS's Joel Martin speaks with Infosys's SP Singh about enhancing your speed to market with low-code and AI.

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Point of View

The Next Frontier: Evolving business services into a growth engine

GBS moves from efficiency driver to trusted growth enabler.

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videocast

Fireside Chat | HFS Research and Klarity discuss work process automation

Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht and Klarity’s Founder and CEO Andrew Antos.

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Horizons Report

HFS Horizons: Telecom Service Providers, 2025

An assessment of telecom service providers, addressing the why, what, how, and so what.

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videocast

Unfiltered Stories | Nearshore IT Services: Softtek’s advantage for technology-led change

HFS's Joel Martin speaks with Softtek's Stephanie Moore about how Softtek's nearshore IT services model benefits the company and its clients.

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Competitive Intelligence

McKinsey: Generative Enterprise Services Capabilities, 2025

A look at how McKinsey performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Persistent: Generative Enterprise Services Capabilities, 2025

A look at how Persistent performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

PwC: Generative Enterprise Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

WNS: Generative Enterprise Services Capabilities, 2025

A look at how WNS performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Bain & Company: Generative Enterprise Services Capabilities, 2025

A look at how Bain & Company performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

LTIMindtree: Generative Enterprise Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Mphasis: Generative Enterprise Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Randstad Digital: Generative Enterprise Services Capabilities, 2025

A look at how Randstad Digital performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Sonata Software: Generative Enterprise Services Capabilities, 2025

A look at how Sonata Software performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Sutherland: Generative Enterprise Services Capabilities, 2025

A look at how Sutherland performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

UST: Generative Enterprise Services Capabilities, 2025

A look at how UST performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Brillio: Generative Enterprise Services Capabilities, 2025

A look at how Brillio performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Ciklum: Generative Enterprise Services Capabilities, 2025

A look at how Ciklum performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Coforge: Generative Enterprise Services Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Deloitte: Generative Enterprise Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

EXL: Generative Enterprise Services Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Firstsource: Generative Enterprise Services Capabilities, 2025

A look at how Firstsource performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Hexaware: Generative Enterprise Services Capabilities, 2025

A look at how Hexaware performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Hitachi Digital Services: Generative Enterprise Services Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

IGT Solutions: Generative Enterprise Services Capabilities, 2025

A look at how IGT Solutions performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Movate: Generative Enterprise Services Capabilities, 2025

A look at how Movate performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Virtusa: Generative Enterprise Services Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Wipro: Generative Enterprise Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Infosys: Generative Enterprise Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

KPMG: Generative Enterprise Services Capabilities, 2025

A look at how KPMG performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

NTT DATA: Generative Enterprise Services Capabilities, 2025

A look at how NTT DATA performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Publicis Sapient: Generative Enterprise Services Capabilities, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

TCS: Generative Enterprise Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Birlasoft: Generative Enterprise Services Capabilities, 2025

A look at how Birlasoft performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Tech Mahindra: Generative Enterprise Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Accenture: Generative Enterprise Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Ascendion: Generative Enterprise Services Capabilities, 2025

A look at how Ascendion performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

BCG: Generative Enterprise Services Capabilities, 2025

A look at how BCG performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Capgemini: Generative Enterprise Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Cognizant: Generative Enterprise Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Eviden: Generative Enterprise Services Capabilities, 2025

A look at how Eviden performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

EY: Generative Enterprise Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

Genpact: Generative Enterprise Services Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

HCLTech: Generative Enterprise Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Generative Enterprise Services, 2025

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Competitive Intelligence

IBM: Generative Enterprise Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Generative Enterprise Services, 2025

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Hot Tech

HFS OneOffice Hot Tech: Lyzr

HFS OneOffice Hot Tech: Lyzr – Enabling scalable, governable AI agents for enterprises with built-in compliance, cost control, and flexibility.

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Point of View

The margin-connectivity-churn framework for driving success in the telecom ecosystem

The HFS Framework for telecoms to navigate challenges and succeed.

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Point of View

The financial sector must take ESG initiative: Help clients transition plan

The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.

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Highlight Report

TGL is more than golf—it’s a model for AI-driven business transformation

Tomorrow’s Golf League (TGL) is proving that AI and immersive technology can transform a sport and an entire industry.

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Highlight Report

Akkodis powering A&D growth with engineering expertise

Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.

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Highlight Report

Databricks: Advancing data unification while combating persistent challenges

Further refinements are essential to realize Databricks' vision of a unified, Al-driven future.

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Point of View

Service providers and software firms on a collision course—a test of an age-old friendship

The AI blitz is forcing software vendors and service providers to cannibalize revenues, testing their friendship.

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Highlight Report

Forget opportunistic alliances, the future for services firms is integrated ecosystems

KPMG announced a new Head of Ecosystems as Services-as-Software shifts legacy opportunistic partnerships towards intentional ecosystems.

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Competitive Intelligence

Cognizant: Salesforce Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Accenture: Salesforce Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Deloitte: Salesforce Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

IBM: Salesforce Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Infosys: Salesforce Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Publicis Sapient: Salesforce Services Capabilities, 2025

A look at how Publicis Sapient performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

PwC: Salesforce Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

TCS: Salesforce Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Globant: Salesforce Services Capabilities, 2025

A look at how Globant performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

KPMG: Salesforce Services Capabilities, 2025

A look at how KPMG performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

LTIMindtree: Salesforce Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

NTT DATA: Salesforce Services Capabilities, 2025

A look at how NTT DATA performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Persistent: Salesforce Services Capabilities, 2025

A look at how Persistent performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Virtusa: Salesforce Services Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Dextara Datamatics: Salesforce Services Capabilities, 2025

A look at how Dextara Datamatics performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Movate: Salesforce Services Capabilities, 2025

A look at how Movate performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Mphasis: Salesforce Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Randstad Digital: Salesforce Services Capabilities, 2025

A look at how Randstad Digital performed in the HFS Horizons: Salesforce Service Providers, 2025

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Competitive Intelligence

Tech Mahindra: Salesforce Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Salesforce Service Providers, 2025

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Point of View

DeepSeek upends AI’s power structure, threatens Silicon Valley dominance

DeepSeek upends Silicon Valley's dominance. What does it mean for enterprises and the future development of AI models?

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Market Impact Report

Only 12% of enterprises have cracked the AI maturity code—it’s catch-up time for the rest

Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.

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Market Impact Report

A reimagined operating model will drive successful health system consolidation

The care delivery delivery landscape is rapidly consolidating and will have significant impact on consumer health.

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Market Impact Report

Break free from GenAI pilot purgatory

A guide for enterprise leaders on moving GenAI initiatives from endless pilots to successful organization-wide implementation and value creation.

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Horizons Report

HFS Horizons: Generative Enterprise Services, 2025

This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.

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Point of View

GenAI is reshaping work—don’t let it dull human intelligence

GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.

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Highlight Report

Look beyond the DeepSeek hype—Writer has already blazed that AI trail

While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.

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Point of View

The economic imperative of health equity can transcend the cocktail narrative

There is a win-win path to address health equity and power economic growth.

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Highlight Report

Genpact's AI Gigafactory: Building the factory floor for enterprise AI

Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.

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Highlight Report

TrueFoundry solves MLOps headaches with automated pipelines

TrueFoundry simplifies MLOps with a system to combat the issues keeping CTOs awake at night.

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Challenger Series

HFS Challenger: Xceedance

Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and

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Point of View

January musings on business operations: Trends, challenges, and opportunities from HFS’ analysts

Off the cuff analyst observations on market trends captured during an internal HFS discussion.

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Point of View

Trump's Stargate demands you accelerate your Services-as-Software plans

Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.

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Point of View

Stay in control amid Microsoft and OpenAI’s agentic land grab

OpenAI and Microsoft make a land grab for your use of agentic AI with autonomous agents embedded in the enterprise stack.

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Point of View

Cricket sparks interest overseas, creating a goldmine opportunity for media and tech

Major sports leagues across various categories have proven successful in North America, and now cricket is joining the party.

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Highlight Report

Cognizant breaks through enterprise agentic orchestration barrier

Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.

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Point of View

Transform the finance close process by balancing process and tech

Harmonization technology and process are key to bring agility in the financial close process.

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Highlight Report

Snowflake's bold play: Betting on the future of data dominance

Snowflake is making audacious strides to cement itself as the undisputed titan of the cloud data platform arena.

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videocast

Unfiltered Stories | Don't Ignore Quantum: Learn from Mphasis and Quantum City

HFS's Joel Martin speaks with Dr. Barry Sander & Rohit Kumar Patel about how quantum computing brings new experiences & capabilities to market.

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Point of View

By 2026, CFOs will spend more time analyzing AI decisions than making their own

The question for CFOs is no longer whether to adopt AI—it’s how to manage the flood of AI-generated decisions coming their way.

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Point of View

Make 2025 ‘the year of CSRD… and much more’

2025 sees the first mandated wave of CSRD reports: the EU’s Corporate Sustainability Reporting Directive.

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Point of View

Unlocking manufacturing potential: A framework for intelligent and agile operations

HFS sets forth a framework for manufacturers that unlocks ROI by leveraging agility, digital threads, and intelligent operations.

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Highlight Report

Quality and validation are non-negotiable when unlocking AI’s full potential for businesses

Enterprise digital teams should focus on quality engineering, innovative testing, and training to be efficient with high quality.

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Point of View

Overcoming real-time financial reporting challenges: Turning barriers into breakthroughs

Finance leaders must rethink financial reporting by automating reconciliations, centralizing data, and embedding compliance to enable real-time insights.

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Challenger Series

HFS Challenger: SLK

Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.

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Point of View

‘Fastest five’ service providers reinforcing capabilities amid uncertain times

The fastest five blend domain and technology expertise with mid-tier agility, establishing themselves as a compelling choice.

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Point of View

The systems change we need: There’s still time to lead and futureproof on sustainability

The HFS Research Sustainability Framework.

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Point of View

Gumming up supply chains: US enterprises need to get their act together in 2025

The $19 billion supply chain sector is experiencing unprecedented challenges and opportunities.

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Data Viewpoint

THL leaders demand strategic depth and holistic value from technology and consulting partners

Customer experience has become a critical battleground and also a competitive advantage for THL leaders.

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Highlight Report

Microsoft consolidates ESG tech to widen businesses’ path of least resistance

Will business leaders go beyond the big names to maximize their sustainable impact and business value?

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Point of View

Reimagining e-commerce with AI: the dawn of interactive commerce

The impending AI-powered paradigm will redefine how shoppers interact with e-commerce platforms.

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Data Viewpoint

Agentic AI era begins: GenAI will surpass traditional AI in most supply chains areas

Anticipated growth of generative AI (GenAI) adoption reflects enterprises’ strategic pivot to leveraging AI for smarter, faster, and more adaptive supply

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Horizons Report

HFS Horizons: Salesforce Service Providers, 2025

This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.

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Point of View

Unify IoT platforms to capture the billion-dollar elderly care market

Global aging trend drives demand for innovative elderly care solutions.

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Point of View

Oracle must stop kicking the Cerner can down the road—it’s time to get decisive

Oracle and Cerner are not a fit, time and performance have validate its time to maybe call it quits.

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videocast

Unfiltered Stories | Cognizant creates B2B value for commercial banks

HFS's Elena Christopher discusses findings from the "Best Service Providers for Commercial Banks, 2025" report with the Cognizant team.

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Point of View

Enabling ‘smarter’ enterprises with process intelligence and GenAI

Transform your enterprise with process intelligence and GenAI—redefining agility, driving innovation, and setting new benchmarks for excellence.

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Point of View

Harness IoT solutions to revolutionize autism care

ASD affects 1 in 36 US children, with costs projected to hit $461B by 2025.

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Point of View

ESG and tech sourcing teams must clarify: tech giants, specialists, or both?

Tech giants continue to consolidate ESG and sustainability capabilities.

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Data Viewpoint

Strategic focus and right approach: Keys to driving GenAI adoption in supply chains

Companies that align Gen AI projects with realistic expectations and incremental milestones report greater satisfaction levels.

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videocast

Unfiltered Stories | Pradeep Kondabattini on Hyundai Mobis' ER&D GCC growth journey in India

HFS's Saurabh Gupta talks with Pradeep Kondabattini on Hyundai Mobis' ER&D GCC growth journey in India.

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Highlight Report

Capgemini’s wind visualization technology sets a new benchmark for sports broadcasting

Empowering leaders to enhance fan engagements, strengthen connections, and create highly personalized, immersive experiences.

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Point of View

Insurance carriers must balance profit and progress with purpose to grow in 2025

HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.

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videocast

Unfiltered Stories | Jasmine Ahmed on scaling AI for competitive advantage in GCCs

HFS's Saurabh Gupta talks with Jasmine Ahmed about scaling AI for competitive advantage in GCCs.

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Point of View

Superintelligence will rewrite the rules for enterprise ops, yet most firms are woefully unprepared

AI's leap to 'superintelligence' is inevitable. The tech will reach maturity, but are enterprises prepared to harness it?

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Point of View

Elevate finance by transforming transactional tasks into strategic wins

Transforming finance: shifting from routine transactions to strategic impact with technology, talent, and data-driven insights.

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videocast

Unfiltered Stories | Mohua Sengupta on transforming GCCs into strategic business centers

HFS's Saurabh Gupta talks with Novartis's Mohua Sengupta about the evolution of Global Capability Centers (GCCs).

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Point of View

Set the standard with ISO 42001: Lessons from Cognizant’s trailblazing journey

ISO 42001, the new international standard for managing artificial intelligence (AI), is rapidly gaining traction as a benchmark for ethical and responsible AI

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Point of View

Enterprises must explore AI-powered platforms to transform procurement processes

AI-powered platforms are revolutionizing procurement, driving efficiency, resilience, and strategic value across the sourcing value chain.

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Point of View

Open-source AI: A smart bet or a trap in disguise

Shifting to open-source AI seems like a genius move but comes with hidden costs, operational headaches, and legal minefields.

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Point of View

Stop complaining about AI emissions: Get renewables and think positive outcomes

The technology sector produces (only?) 2-3% of global emissions, including hardware and chip manufacturing.

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Data Viewpoint

GenAI is expected to catalyze the data-driven finance movement

Adoption of GenAI in F&A is set to improve decision-making, productivity, and operational efficiency.

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Highlight Report

Zensar's life sciences acquisition bridges capability gaps to accelerate growth

Zensar gains edge in life sciences with BridgeView, spanning R&D to commercialization solutions.

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Highlight Report

IMC 2024 showcases India as a must-consider for TMT investments

India's digital boom, PLI push, and talent hub status make it a top global destination for TMT investments.

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videocast

Hot Tech | Rethink data security as your APIs are a critical vulnerability

HFS's Joel Martin interviews David Gomes from Eclypses on simplifying data in transit security.

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Point of View

Private equity growth must not undermine patient care in Indian healthcare

PE firms consolidate for scale and efficiency, aiding healthcare but raising concerns about balancing profits and patient-centered care.

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Competitive Intelligence

Accenture: Service Capabilities for Commercial Banks, 2025

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Cognizant: Service Capabilities for Commercial Banks, 2025

A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Deloitte: Service Capabilities for Commercial Banks, 2025

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

EY: Service Capabilities for Commercial Banks, 2025

A look at how EY performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

HCLTech: Service Capabilities for Commercial Banks, 2025

A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Infosys: Service Capabilities for Commercial Banks, 2025

A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

TCS: Service Capabilities for Commercial Banks, 2025

A look at how TCS performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Capgemini: Service Capabilities for Commercial Banks, 2025

A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

IBM: Service Capabilities for Commercial Banks, 2025

A look at how IBM performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

NTT DATA: Service Capabilities for Commercial Banks, 2025

A look at how NTT DATA performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

PwC: Service Capabilities for Commercial Banks, 2025

A look at how PwC performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Genpact: Service Capabilities for Commercial Banks, 2025

A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Wipro: Service Capabilities for Commercial Banks, 2025

A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Publicis Sapient: Service Capabilities for Commercial Banks, 2025

A look at how Publicis Sapient performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Coforge: Service Capabilities for Commercial Banks, 2025

A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Innova Solutions: Service Capabilities for Commercial Banks, 2025

A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

LTIMindtree: Service Capabilities for Commercial Banks, 2025

A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Sonata Software: Service Capabilities for Commercial Banks, 2025

A look at how Sonata Software performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Tech Mahindra: Service Capabilities for Commercial Banks, 2025

A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Virtusa: Service Capabilities for Commercial Banks, 2025

A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

WNS: Service Capabilities for Commercial Banks, 2025

A look at how WNS performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Persistent: Service Capabilities for Commercial Banks, 2025

A look at how Persistent performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Data Viewpoint

Payers need a bold strategy to address declining margins and systemic pressures

US health insurers face declining margins. Aging populations, rising costs, and workforce shortages demand a redefined approach to value.

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Point of View

Purpose-based Performance; innovation must drive purpose in banking and capital markets

HFS' Purpose-based Performance model helps BCM firms ensure their innovation and tech investments are aligned with purpose.

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Data Viewpoint

Employers will drive the next phase of health and care delivery transformation

Self-insured employer plans are transforming U.S. healthcare by controlling costs and improving outcomes, driving rapid care delivery changes.

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Point of View

Embrace technology to address the looming healthcare delivery crisis

America is getting older and sicker with growing shortage of clinicians; technology will be the only salvation to manage this perfect storm.

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Point of View

Should you consider Mphasis Silverline for your Salesforce implementation?

Mphasis acquired Silverline in 2023. A year later, we connect with leadership to see if the acquisition is delivering on its promise.

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Point of View

Banks turn open-banking threats into opportunities through strategic action

Banks must recalibrate their strategies to maintain market dominance in the evolving era of open banking.

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Highlight Report

Persistent's SDLC persona-focus reveals an affordable path to GenAI adoption across the enterprise

Persistent's SASVA offers enterprise solutions that cut through the noise of big tech's generic capabilities.

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Data Viewpoint

Your peers are spending big on sustainability services; providers are building the capability to match

Sustainability services revenue grew by an encouraging 66% over the past two years.

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Highlight Report

Chips, agentic AI, and partners take center stage at AWS re:Invent 2024

Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024

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Data Viewpoint

ESG and sustainability priorities driving enterprise transformation

ESG and sustainability services are undergoing significant growth, supported by their strategic importance.

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Point of View

Manufacturers must have robust cybersecurity as IT-OT convergence gains prominence

Manufacturers need a tailored, multi-layered cybersecurity approach in OT, securing against APTs and evolving cyber threats.

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Horizons Report

HFS Horizons: The Best Service Providers for Commercial Banks, 2025

This report assesses how well service providers are helping their commercial banking clients embrace innovation and realize value across three distinct

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Data Viewpoint

ESG and sustainability emerging as catalysts for differentiation and business growth

ESG and sustainability agendas are shifting from compliance to growth drivers.

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Point of View

Sustainability will be a differentiator in 2025—but businesses must choose

Businesses can’t stop sustainability. But they can be a part of how that change happens.

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Point of View

Q3’24 TWILTCH earnings show improvement as vendor consolidation continues

Vendor consolidation continues to impact TWILTCH providers’ financial performance but overall, the industry is improving.

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videocast

Unfiltered Stories | CitiusTech creates value at the intersection of tech, healthcare, & offshoring

HFS's Rohan Kulkarni and John Squeo at CitiusTech, discuss the findings of the HFS Horizons HCP Service Providers 2024 study.

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Highlight Report

Modularity can optimize core admin functions and deliver better outcomes

CAP platforms shift from monolithic to modular, like Infosys Helix, helping payers modernize, mitigate risks, and address key challenges.

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Point of View

The silent saboteurs: Internal departments of "no" are crippling your company

Hell hath no fury like departments of half-checked-out corporate bureaucrats colluding to strangle all projects from getting done.

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Competitive Intelligence

Accenture: Healthcare Payer Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Cognizant: Healthcare Payer Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Carelon: Healthcare Payer Services Capabilities, 2024

A look at how Carelon performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Innova Solutions: Healthcare Payer Services Capabilities, 2024

A look at how Innova Solutions performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Infosys: Healthcare Payer Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

HCLTech: Healthcare Payer Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

EY: Healthcare Payer Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Evolent Health: Healthcare Payer Services Capabilities, 2024

A look at how Evolent Health performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Eviden | Atos: Healthcare Payer Services Capabilities, 2024

A look at how Eviden | Atos performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Evernorth: Healthcare Payer Services Capabilities, 2024

A look at how Evernorth performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

NTT DATA: Healthcare Payer Services Capabilities, 2024

A look at how NTT DATA performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Inovalon: Healthcare Payer Services Capabilities, 2024

A look at how Inovalon performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Optum: Healthcare Payer Services Capabilities, 2024

A look at how Optum performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

TCS: Healthcare Payer Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

UST: Healthcare Payer Services Capabilities, 2024

A look at how UST performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Wipro: Healthcare Payer Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Brillio: Healthcare Payer Services Capabilities, 2024

A look at how Brillio performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Capgemini: Healthcare Payer Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

CitiusTech: Healthcare Payer Services Capabilities, 2024

A look at how CitiusTech performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Tech Mahindra: Healthcare Payer Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Deloitte: Healthcare Payer Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Emids: Healthcare Payer Services Capabilities, 2024

A look at how Emids performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

EXL: Healthcare Payer Services Capabilities, 2024

A look at how EXL performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Firstsource: Healthcare Payer Services Capabilities, 2024

A look at how Firstsource performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Genpact: Healthcare Payer Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

HTC Global Services: Healthcare Payer Services Capabilities, 2024

A look at how HTC Global Services performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Infinite: Healthcare Payer Services Capabilities, 2024

A look at how Infinite performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

KPMG: Healthcare Payer Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Omega Healthcare: Healthcare Payer Services Capabilities, 2024

A look at how Omega Healthcare performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Persistent: Healthcare Payer Services Capabilities, 2024

A look at how Persistent performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Publicis Sapient: Healthcare Payer Services Capabilities, 2024

A look at how Publicis Sapient performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

PwC: Healthcare Payer Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Sagility: Healthcare Payer Services Capabilities, 2024

A look at how Sagility performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

SoftServe: Healthcare Payer Services Capabilities, 2024

A look at how SoftServe performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Sonata: Healthcare Payer Services Capabilities, 2024

A look at how Sonata performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Smart Data Solutions: Healthcare Payer Services Capabilities, 2024

A look at how Smart Data Solutions performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Sutherland: Healthcare Payer Services Capabilities, 2024

A look at how Sutherland performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Virtusa: Healthcare Payer Services Capabilities, 2024

A look at how Virtusa performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

WNS: Healthcare Payer Services Capabilities, 2024

A look at how WNS performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Zensar: Healthcare Payer Services Capabilities, 2024

A look at how Zensar performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Apexon: Healthcare Payer Services Capabilities, 2024

A look at how Apexon performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Hexaware: Healthcare Payer Services Capabilities, 2024

A look at how Hexaware performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Mphasis: Healthcare Payer Services Capabilities, 2024

A look at how Mphasis performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

Conduent: Healthcare Payer Services Capabilities, 2024

A look at how Conduent performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Competitive Intelligence

LTIMindtree: Healthcare Payer Services Capabilities, 2024

A look at how LTIMindtree performed in the HFS Horizons: Healthcare Payer Service Providers, 2024

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Point of View

Understanding Project 2025’s implications for the telecommunications and technology industry

The sweeping impacts Project 2025 will have on the telecommunications industry.

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Point of View

The nearshore advantage in the age of technology arbitrage

Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.

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videocast

Unfiltered Stories | rhino.ai delivers services-as-software to modernize and build apps

HFS's Joel Martin talks with rhino.ai's Himanshu Arora on how rhino.ai delivers services-as-software to modernize and build apps.

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Highlight Report

Innovation success or failure always comes back to outcome-driven collaboration

Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.

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Point of View

Banks must shed their bad debts to win the modernization battle and achieve the OneOffice vision

Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.

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Data Viewpoint

Build a ‘data spine’ to succeed in your AADA Quadfecta endeavors

AADA Quadfecta success hinges on modernizing fragmented data, adopting dynamic ecosystems, and upskilling for data-driven outcomes.

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Point of View

Data ecosystems: Simplifying enterprise complexity and driving value in a converging market

The future isn’t simply competition—it’s convergence; the market is rapidly moving toward end-to-end data platforms.

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Highlight Report

Ukrainian businesses at COP29 prove the positive outcomes of sustainability

I was privileged to chair a discussion at the Ukrainian Pavilion at COP29.

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Highlight Report

Empowering CPOs through EY’s strategic solutions for procurement, tax, and sustainability

EY empowers CPOs with innovative procurement, tax, and sustainability solutions, driving efficiency and maximizing business value.

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Highlight Report

LTTS enhances product engineering capabilities with Intelliswift acquisition

L&T Technology Services’ acquisition of Intelliswift will enable enterprises to benefit from its enhanced capabilities.

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Point of View

Chemical industry's multi-pronged approach to mitigate supply chain risks

Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the

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Competitive Intelligence

Accenture: Sustainability Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Capgemini: Sustainability Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

ERM: Sustainability Services Capabilities, 2024

A look at how ERM performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

IBM: Sustainability Services Capabilities, 2024

A look at how IBM performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

EY: Sustainability Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Infosys: Sustainability Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

KPMG: Sustainability Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

TCS: Sustainability Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Wipro: Sustainability Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Akkodis: Sustainability Services Capabilities, 2024

A look at how Akkodis performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Cognizant: Sustainability Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Cyient: Sustainability Services Capabilities, 2024

A look at how Cyient performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Deloitte: Sustainability Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

GEP: Sustainability Services Capabilities, 2024

A look at how GEP performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

HCLTech: Sustainability Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Hitachi Digital Services: Sustainability Services Capabilities, 2024

A look at how Hitachi Digital Services performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

LTTS: Sustainability Services Capabilities, 2024

A look at how LTTS performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

PwC: Sustainability Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Arcadis: Sustainability Services Capabilities, 2024

A look at how Arcadis performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

GLYNT.AI: Sustainability Services Capabilities, 2024

A look at how GLYNT.AI performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

LTIMindtree: Sustainability Services Capabilities, 2024

A look at how LTIMindtree performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Mphasis: Sustainability Services Capabilities, 2024

A look at how Mphasis performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

Tech Mahindra: Sustainability Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

UST: Sustainability Services Capabilities, 2024

A look at how UST performed in the HFS Horizons: Sustainability Services, 2024

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Competitive Intelligence

WSP: Sustainability Services Capabilities, 2024

A look at how WSP performed in the HFS Horizons: Sustainability Services, 2024

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videocast

Unfiltered Stories | Using AI and interaction data to light up the dark side of the moon

HFS's Reetika Fleming talks with Soroco's Abhijit Shroff about how interaction data can drive enterprise transformation.

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Data Viewpoint

THL leaders seek strategic enablers for a customer-centric, resilient, and sustainable future

Top priorities for THL firms include new business models, ESP and data.

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Point of View

UK&I leaders say GenAI success depends on the balance between risk and reward

HFS and Cognizant hosted senior executives for a Roundtable in London to discuss if UK&I firms are being bold enough with GenAI.

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Point of View

Business services are shifting: From cost-cutting to AI-driven value

From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.

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Point of View

Low business engagement with COP29 risks a lost year; sustainability needs positive lobbying

The world can’t wait until COP30. But many are, including in the private sector.

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Highlight Report

Understand your organization’s work labyrinth to become better leaders

Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.

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Challenger Series

HFS Challenger: Chazey Partners

Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.

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videocast

Unfiltered Stories | Transforming Legacy Insurance by effectively converging Business and Technology

HFS's Reetika Fleming talks with Sutherland's Vijay Pahuja about their data-driven strategy for transforming legacy insurance systems.

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videocast

Unfiltered Stories | AXA’s Natasha Davydova on why insurance firms' reliance on text, image, and video

HFS's David Cushman speaks with Natasha Davydova, CIO at AXA, about the impact of GenAI on her business.

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Highlight Report

Writer's self-learning LLM highlights new emphasis on cutting the costs of enterprise AI

LLMs that learn and adapt could evolve dynamically alongside the businesses they support.

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Point of View

Breaking the F&A gridlock: Finance leaders confront automation challenges

CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.

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Point of View

The evolving US food retail complexion: Triggered by lifestyle and weight-loss drugs

Food Retailers must strategically adapt to remain relevant in an increasingly health-centric market.

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Highlight Report

The MIT discourse on GenAI: The world isn’t waiting for businesses to catch up

GenAI has hit escape velocity, with its influence cutting across industries.

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Point of View

The death of the dashboard: Prepare for a new era in enterprise intelligence

The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.

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Highlight Report

TCS approach suits firms seeking resilience in an evolving tech landscape

TCS wants you to embrace change—balanced with the need for enterprise resilience.

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videocast

Unfiltered Stories | PepsiCo's Tanu Mukherjee on the role of GCCs as growth engines

HFS's Saurabh Gupta talks with PepsiCo's Tanu Mukherjee on the role of GCCs as growth engines.

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Market Vision Paper

Lean into disruption to shape the generative customer experience

Firstsource is helping clients embrace the agentic AI opportunity.

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Point of View

Don’t let your customer data get away; make customer data platforms the new backbone of CX insights

GenAI plus customer data platforms highlight the potential power of “and”

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Horizons Report

HFS Horizons: Healthcare Payer Service Providers, 2024

An assessment of healthcare payer service service providers, addressing the why, what, how, and so what.

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Highlight Report

Midmarket leaders are the new targets in tech services battle for growth

Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.

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Point of View

Resurrect pharmacies by adopting winning retail strategies to address community healthcare

Retail pharmacies must find ways not to succumb to the dog-eat-dog world of retail, rather emulate winning retailers to serve their local communities.

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Point of View

Energy innovation needs new clarity over the now, next, known, and unknown

Senior energy industry leaders must step up their collaboration with innovation teams.

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Data Viewpoint

The rise of agentic AI: Shaping the future of business strategy

Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.

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Data Viewpoint

India must balance its healthcare financing to lower out-of-pocket expenses

The India Union Health Ministry recently released the National Health Account (NHA) estimates for India 2021-22.

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Highlight Report

Inflection AI bounces back to serve enterprise AI wish list

Rumors of the death of Inflection AI have been greatly exaggerated.

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Point of View

Energy and utilities firms should transition while leading is still an option

HFS Research sets out a new energy and utilities research framework and launches the Horizons study.

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Horizons Report

HFS Horizons: Sustainability Services, 2024

The report provides an in-depth assessment of sustainability service providers.

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Point of View

Focus retail and CPG GenAI investments on the core but leave room for innovation

A roundtable discussion of Retail and CPG enterprise executives.

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videocast

Unfiltered Stories | Tesco Business Solutions' Sumit Mitra discusses GCCs explosive growth and future

HFS's Saurabh Gupta talks with Tesco Business Solutions' Sumit Mitra on GCCs explosive growth and future.

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Market Impact Report

No more trickle-down digital! How to help mid-tier financial services firms grow in a post-SVB world

HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.

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Point of View

GenAI is reshaping sports industry advertising—adapt or get left behind

GenAI transformation isn’t only enhancing marketing—it’s redefining it.

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Point of View

Why sports technologies are poised to grow exponentially

As technology investments drive more fan engagement and, subsequently, more revenue, all major sports franchises will follow suit.

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Highlight Report

Sutherland: The disruptor transforming legacy insurance by converging business and tech

Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.

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Competitive Intelligence

Coforge: Azure Ecosystem™ Services Capabilities, 2024

A look at how Coforge performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Encora: Azure Ecosystem™ Services Capabilities, 2024

A look at how Encora performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Mphasis: Azure Ecosystem™ Services Capabilities, 2024

A look at how Mphasis performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

NTT DATA: Azure Ecosystem™ Services Capabilities, 2024

A look at how NTT DATA performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Sonata Software: Azure Ecosystem™ Services Capabilities, 2024

A look at how Sonata Software performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

UST: Azure Ecosystem™ Services Capabilities, 2024

A look at how UST performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Virtusa: Azure Ecosystem™ Services Capabilities, 2024

A look at how Virtusa performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Infosys: Azure Ecosystem™ Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

TCS: Azure Ecosystem™ Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Brillio: Azure Ecosystem™ Services Capabilities, 2024

A look at how Brillio performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Capgemini: Azure Ecosystem™ Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

KPMG: Azure Ecosystem™ Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

PwC: Azure Ecosystem™ Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Wipro: Azure Ecosystem™ Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Cognizant: Azure Ecosystem™ Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Deloitte: Azure Ecosystem™ Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

EY: Azure Ecosystem™ Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

HCLTech: Azure Ecosystem™ Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

IBM: Azure Ecosystem™ Services Capabilities, 2024

A look at how IBM performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Competitive Intelligence

Avanade: Azure Ecosystem™ Services Capabilities, 2024

A look at how Avanade performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024

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Point of View

Formal DEI programs may be dead—but diversity is more important than ever

As formal DEI programs fade, embedding inclusive practices into core business operations becomes crucial for sustainable growth.

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Highlight Report

IBM Consulting makes a big bet on AI-led agentic services

IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.

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Point of View

Accelerate the ESG impact: Enterprise leaders, embrace supplier diversity now

Enterprise leaders must prioritize ESG in procurement to remain competitive and leverage diverse suppliers for sustainability.

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Highlight Report

Akkodis’ Octofecta strategy: Shaping the future with a bold tech stack

Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.

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Point of View

Assemble the tech you need to shift AI from tool to agent

Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.

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Point of View

BrillioOne.ai breaks the legacy deadlock with AI-driven application modernization

CIOs can use AI to overcome complex SDLC efforts, BrillioOne.ai is an example of a services as a software solution.

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Point of View

Operational integrity is the key to flexible scaling with GenAI

GenAI transforms enterprise functions, enabling more agile workflows while thriving in well-established operational frameworks.

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videocast

Unfiltered Stories | Reinventing IT Services Responsibly: A Chat with NTT DATA CEO Abhijit Dubey

Reinventing IT Services Responsibly: A Conversation Between HFS Research's Saurabh Gupta and NTT DATA's Abhijit Dubey.

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Point of View

To futureproof skills, businesses must engage with the entire education system

Every business model should include engaging with schools and the entire education system as a core strategic initiative.

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videocast

Fireside Chat | HFS and Syniti discuss the importance of data foundations

Fireside Chat featuring, HFS's Phil Fersht and Syniti's Kevin Campbell as they discussed the importance of data foundations.

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Data Viewpoint

The AI arms race: Which LLMs are winning the enterprise battlefield?

We see fierce competition in the LLM space, with some dominant players leading the charge and others pursuing specialized niches.

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Point of View

We know how to solve sustainability: Transition plan and find your critical mass

The near future for sustainability is uncertain, but the long term is not.

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Point of View

Generative Enterprise Services 2024: Our half-term report with lessons for every enterprise leader

Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.

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videocast

Hot Tech | Creating GenAI Agents with SnapLogic

HFS's Joel Martin interviews Manish Rai from SnapLogic about creating GenAI agents using SnapLogic.

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Horizons Report

HFS Horizons: Azure Ecosystem™ Services Providers, 2024

The HFS Horizons: Azure Ecosystem Services, 2024 report examines service providers’ role in the evolving Azure landscape.

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Highlight Report

Reinventing GBS as generative business services

A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.

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Point of View

Quit tinkering with DIY GenAI pilots: Salesforce’s Agentforce showcases the future of software

The release of imbedded AI capabilities by software providers provides a potentially better path to deploy GenAI capabilities.

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Point of View

Procurement leaders must tackle operational hurdles to find new sources of value

Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.

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Point of View

Transforming India’s GCCs: From cost optimizers to innovation powerhouses

GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.

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Point of View

Unlock the power of internal synergy to drive your procurement transformation

Stronger collaboration between procurement and other internal functions boosts compliance, cuts costs, and drives enterprise success.

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Point of View

The Generative CFO: Leading finance into an AI-driven future

At a recent HFS roundtable with TCS in NYC, CFOs discussed their excitement over AI’s potential alongside adoption hurdles.

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videocast

Unfiltered Stories | Don’t be lazy with data when it comes to GenAI

HFS's Don Ryan talks with Syniti's Chris Gorton and Caldic's Lenno Maris about the critical role of data in successfully implementing GenAI.

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Point of View

ISO 42001 is the silver bullet for your AI compliance nightmares

Understand ISO 42001 and how to leverage it to ensure your AI initiatives are innovative, responsible, and sustainable.

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Highlight Report

Amdocs taps into its telco heritage to drive growth in new industries

HFS attended Amdocs analyst event to learn how it is leveraging its solutions to address opportunities in new markets.

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Highlight Report

WNS Consult™ helps streamline and accelerate prior authorizations

Prior authorizations are notorious for reducing access to care by complex approval cycles, but the right tech can help overcome.

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Point of View

GenAI decision matrix for CPG: STOP experimenting and START implementing

HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.

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Highlight Report

Genpact stakes its claim as the AI orchestrator

Genpact positions itself as the AI orchestrator, embedding AI into core business operations for real-world transformation.

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Market Vision Paper

NTT DATA: Responsibly reinventing to lead an era of AI-driven transformation

NTT DATA consolidates global operations with a focus on responsible reinvention.

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Competitive Intelligence

UST: AADA Quadfecta Services Capabilities, 2024

A look at how UST performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Coforge: AADA Quadfecta Services Capabilities, 2024

A look at how Coforge performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

DataArt: AADA Quadfecta Services Capabilities, 2024

A look at how DataArt performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Impetus: AADA Quadfecta Services Capabilities, 2024

A look at how Impetus performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Mphasis: AADA Quadfecta Services Capabilities, 2024

A look at how Mphasis performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Sonata Software: AADA Quadfecta Services Capabilities, 2024

A look at how Sonata Software performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Virtusa: AADA Quadfecta Services Capabilities, 2024

A look at how Virtusa performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Wipro: AADA Quadfecta Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

WNS: AADA Quadfecta Services Capabilities, 2024

A look at how WNS performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Akkodis: AADA Quadfecta Services Capabilities, 2024

A look at how Akkodis performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Deloitte: AADA Quadfecta Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

LTIMindtree: AADA Quadfecta Services Capabilities, 2024

A look at how LTIMindtree performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Publicis Sapient: AADA Quadfecta Services Capabilities, 2024

A look at how Publicis Sapient performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

PwC: AADA Quadfecta Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Sutherland: AADA Quadfecta Services Capabilities, 2024

A look at how Sutherland performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Tech Mahindra: AADA Quadfecta Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Teleperformance: AADA Quadfecta Services Capabilities, 2024

A look at how Teleperformance performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Tiger Analytics: AADA Quadfecta Services Capabilities, 2024

A look at how Tiger Analytics performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Accenture: AADA Quadfecta Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Cognizant: AADA Quadfecta Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Eviden: AADA Quadfecta Services Capabilities, 2024

A look at how Eviden performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

EXL: AADA Quadfecta Services Capabilities, 2024

A look at how EXL performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

EY: AADA Quadfecta Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

IBM: AADA Quadfecta Services Capabilities, 2024

A look at how IBM performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

Infosys: AADA Quadfecta Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

KPMG: AADA Quadfecta Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Competitive Intelligence

TCS: AADA Quadfecta Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024

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Highlight Report

IBM sign-posts more-with-less advantages of AI-led agentic services

IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.

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videocast

Unfiltered Stories | Tech Mahindra: HFS Horizon High-Tech Services Market Leader

Tech M's Harshul Asnani joins HFS's Joel Martin to share how they continues to thrive as a key partner in the technology industry.

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Point of View

Building the ‘broker of the future’: Baldwin’s strategic GenAI deployment with Persistent

Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.

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Data Viewpoint

Enterprises must overcome collaboration challenges for strategic cloud success

Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.

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Data Viewpoint

Strategic management of hyperscaler contracts can prevent buyer’s remorse

Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.

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videocast

Unfiltered Stories | EY's global presence drives its healthcare provider impact and value creation

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Kim Dalla Torre, EY Global Health Sector Leader.

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Market Impact Report

Transforming GBS to generative business services: Tech-led challenges and aspirations

Insights from in-depth discussions with 20 C-suite executives on the evolving business services landscape.

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Point of View

Value-based care is dead—focus on what makes an impact in one generation

Value-based care is a insurance construct being force fitted into care delivery that 60 years of experimentation has shown, it does not work. It is time to move

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Point of View

Stop pretending leadership failures can be fixed with an office

A leader’s success or failure hinges on relationships, and employees are deeply aware of this.

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Market Impact Report

We must seize our GenAI moment and reinvent ourselves

How to become proficient in prioritization, deployment, and risk management challenges to achieve results when adopting generative AI (GenAI).

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Data Viewpoint

It’s time to rebalance India’s healthcare spend by prioritizing preventive care

The Union Health Ministry’s 2021-22 NHA report reveals a noticeable imbalance in India’s healthcare spending, catching my attention.

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Point of View

Prepare for agentic AI to shatter corporate workforces and global economies

Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.

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Point of View

No burning platform? That’s a poor excuse for continually mismanaging change

Don’t wait to find your business frantically reacting to catch up.

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Point of View

Address your enterprise cultural debt first to have a fighting chance of overcoming the rest

Phil Fersht, CEO and Chief Analyst at HFS Research, talks to Cognizant CEO Ravi Kumar.

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videocast

Unfiltered Stories | The story of IBM’s 52-year partnership with SAP

In this edition, Saurabh Gupta talks with IBM's Jason Kelley and Stacy Short and SAP's Christine Rhoads about their 52-year partnership.

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Point of View

Don’t fall for the greenlash—sustainability is still a (literal) burning platform

The greenlash—perceived opposition to sustainability initiatives—is, at most, a greenhush.

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Point of View

Indian GCCs spread their tendrils to lead the next wave of tech innovation

Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.

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Data Viewpoint

The IT services industry is ripe for disruption

Global 2000's technical debt is $1.5-2 trillion, and we've built a $1.5 trillion IT services industry to manage it. The math simply does not add up!

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Point of View

RPA supervisor to IA orchestrator—C TWO advances up the Generative Enterprise S-curve

The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.

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videocast

Unfiltered Stories | RealPage's Isaac Rajkumar on leveraging GCCs for innovation and talent growth

In this edition, HFS's Saurabh Gupta talks with RealPage's Isaac Rajkumar on leveraging GCCs for innovation and talent growth.

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Horizons Report

HFS Horizons: AADA Quadfecta Services for the Generative Enterprise, 2024

The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive

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Highlight Report

IBM and SAP embrace OneEcosystem™ to drive next-level business value

Saurabh Gupta connected with Jason Kelley, Stacy Short, and Christine Rhoads to discuss the latest IBM and SAP partnership.

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Competitive Intelligence

Bosch Service Solutions: IoT Services Capabilities, 2024

A look at how Bosch Service Solutions performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Accenture: IoT Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Capgemini: IoT Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Cognizant: IoT Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Eviden: IoT Services Capabilities, 2024

A look at how Eviden performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

HCLTech: IoT Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Hitachi Digital Services: IoT Services Capabilities, 2024

A look at how Hitachi Digital Services performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

IBM: IoT Services Capabilities, 2024

A look at how IBM performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Infosys: IoT Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

LTTS: IoT Services Capabilities, 2024

A look at how LTTS performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

TCS: IoT Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Cyient: IoT Services Capabilities, 2024

A look at how Cyient performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Deloitte: IoT Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

KPMG: IoT Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

LTIMindtree: IoT Services Capabilities, 2024

A look at how LTIMindtree performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

PwC: IoT Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Tech Mahindra: IoT Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Wipro: IoT Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

DXC Technology: IoT Services Capabilities, 2024

A look at how DXC Technology performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

FPT Software: IoT Services Capabilities, 2024

A look at how FPT Software performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

NTT DATA: IoT Services Capabilities, 2024

A look at how NTT DATA performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

Persistent: IoT Services Capabilities, 2024

A look at how Persistent performed in the HFS Horizons: IoT Service Providers, 2024

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Competitive Intelligence

UST: IoT Services Capabilities, 2024

A look at how UST performed in the HFS Horizons: IoT Service Providers, 2024

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videocast

Unfiltered Stories | Worley's Sandeep Kulkarni on GCCs' Evolution from Cost to Innovation

In this edition, HFS's Saurabh Gupta talks with Worley's Sandeep Kulkarni on GCCs' evolution from cost to innovation.

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Highlight Report

Explore the future of next-gen manufacturing innovations with TCS

TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.

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Highlight Report

AI will soon fix its long list of issues—you must be ready

Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.

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Point of View

The HFS GenAI decision matrix for retailers: Moving beyond POCs

HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.

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Point of View

Lessons from a purpose-driven collaboration between Infosys and a leading oil & gas major

Leveraging the right partner can foster synergies and enable a strategic purpose-led engagement.

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Point of View

Hitachi Digital Services and OneThird are transforming produce supply chains

Hitachi Digital Services and One Third have jointly developed a solution that cuts produce wastage by 25%.

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videocast

Unfiltered Stories | Eastman's Swaroopa Akula on India's GCC's Growth and Innovation

In this edition, HFS's Saurabh Gupta talks with Swaroopa Akula at Eastman Hyderabad about India's GCC's growth and innovation.

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Data Viewpoint

GCC BS Buster: Are GCCs innovation hubs or nothing but rebranded cost centers?

Are you truly creating GCCs that drive enterprise innovation and transformation?

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Horizons Report

HFS Horizons: IoT Service Providers, 2024

The evolution of IoT services in the age of the Generative Enterprise™.

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Point of View

‘Fastest Six’ service providers continue to demonstrate agility and flexibility

Despite the industry slowdown, the “Fastest Six” continue to double down on strategic investments, particularly GenAI.

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videocast

Unfiltered Stories | Data and AI-led CX Transformation, a view from EXL

In the latest episode, HFS's Melissa O'Brien is joined by EXL's Shashank Verma to discuss how CX is transforming in the age of AI.

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Point of View

Tackling physician burnout requires reimagining healthcare

By rethinking burnout, healthcare can turn this challenge into a catalyst for innovative, systemic change.

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Point of View

Fire your health plan to reduce costs and boost employee health

Health plans continue to escalate their costs while diluting the value proposition; employers must replace health plans and start a new alternate journey.

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Highlight Report

With Agentforce, Salesforce brings new opportunities for clients and partners

At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.

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Point of View

TWILTCH providers must embrace tech arbitrage to improve financial performances

TWILTCH providers must convince clients to embrace technology arbitrage and jump to the new S-curve of value creation.

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videocast

Unfiltered Stories | SoftServe creates value through clinical innovations and technology enablement

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with John Andrews at SoftServe.

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Highlight Report

India's semiconductor moment will catapult its capabilities in global supply chains

Accenture's 'Semicon 2024' highlighted the opportunity India's semiconductor ecosystem has and the challenges it must overcome.

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Highlight Report

Infosys cements its stable culture but must deliver on Enterprise AI as its future vision

Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.

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Highlight Report

Infosys at the forefront of next-gen automotive tech with its in-tech acquisition

Infosys acquires in-tech to enhance its capabilities in the mobility space and localize operations in the European market.

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Highlight Report

HDS CEO says the great GenAI experiment is over—it's time to get serious

The great enterprise experiment with GenAI is over. Firms are moving away from ad-hoc tests and back to proper planning.

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videocast

Unfiltered Stories | Exploring the potential & possibilities of GenAI in the consumer goods industry

In this edition, Ashish Chaturvedi talks with CCBSS's Caitlyn Carr & Genpact's Wendy Earon about the current state of GenAI in the consumer goods industry.

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Point of View

The US Fed’s rate cut is promising for the IT services industry, but headwinds continue to blow

The US Fed finally cuts rates. HFS Research evaluates what it means for the IT services industry.

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videocast

Unfiltered Stories | HCLTech: HFS Horizon High-Tech Services Market Leader

In this edition, Joel Martin talks with HCLTech's Abhay Chaturvedi about why HCLTech is a Horizon 3 Market Leader in HFS's Horizon Report on High-Tech services.

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Highlight Report

'Software will eat software' changes the economics of cutting your technical debt

Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'

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Highlight Report

HFS Hot Tech star lands $22.2 million to target the $100 billion insurance data gap

HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.

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Point of View

It’s time to restructure the influence of the six largest US healthcare enterprises

The outcomes delivered by 6 of US’s largest healthcare companies are terrible and they need to account for it.

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videocast

Unfiltered Stories | The Next Horizon for the Travel Industry

In this edition, HFS's Melissa O'Brien in conversation with Hemal Shah at Sutherland about the next horizon for the travel industry.

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Point of View

From supply chains to networks, a disruptive mindset and data readiness are key to success

The term "supply chain" is a misnomer that no longer reflects the multi-tiered and interconnected reality of 2024 supply networks.

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Highlight Report

Unleash the power of happy humans in your AI enterprise—learn from Cognizant’s balancing act

AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.

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Point of View

GenAI isn’t a threat to your job; agentic AI is

GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.

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Point of View

If RPA is dead, how do we manage the inheritance?

Learn from the automation journey of C TWO client BNP Paribas.

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Point of View

Medical IoT for quadruple aim of care—let's embrace it

The quadruple aim of care improves health outcomes, reduces costs, enhances patient experience, and addresses equity.

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Data Viewpoint

Time drain is not just a missed opportunity—it’s a strategic liability in an era of rapid healthcare

CFOs spend a quarter of their time on RCM—better outsourced—none on care innovation.

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Market Impact Report

AI-led Generative Business Services: The future of Global Business Services (GBS)

Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.

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Hot Tech

HFS OneOffice Hot Tech: Klarity

Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.

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Highlight Report

TCS builds Business-in-a-Box to support Xerox’s ‘Reinvention’

Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.

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Hot Tech

HFS OneOffice Hot Tech: Fisent

Fisent specializes in automating complex, repetitive tasks within enterprises with applied generative AI (GenAI) process automation.

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videocast

Fireside Chat | HFS Phil Fersht and Firstsource's Ritesh Idnani Embrace AI in the Service Industry

On this special Fireside Chat, HFS Phil Fersht and Firstsource's Ritesh Idnani Embrace AI in the Service Industry.

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Point of View

Think small to release the targeted power of AI in enterprise operations

Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.

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Market Analysis

HFS Pulse Outlook for Travel, Hospitality and Logistics

HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!

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Market Impact Report

Don’t just “assure” quality after the fact; “engineer” quality into the software development

Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.

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videocast

Fireside Chat | HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI

On this special Fireside Chat, HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI.

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videocast

Unfiltered Stories | Navigating Modern Supply Chain Challenges: Insights from HFS & Neo Tangent

In this edition, HFS's Ashish Chaturvedi discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan at Neo Tangent.

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Point of View

Retail’s make-or-break moment: Embark on the HFS ‘Future of Retail’ framework now

The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.

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Point of View

OneEcosystem™ governance is critical to mine value from your service provider relationships

HFS Research's overview of the OneEcosystem Governance process.

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Highlight Report

Maximize synergy value through integrated M&A in financial services

To create sustainable value from M&As, financial services firms must adopt an integrated end-to-end approach.

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Point of View

Accenture's ANSR acquisition to reshape enterprise innovation and business strategy

Accenture's acquisition of ANSR deepens India's GCC growth, blending innovation with operational agility for enterprises.

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Data Viewpoint

As the Great Resignation abates, service providers must finally dig in on talent development

Attrition rates in global IT and business services declining, prompting firms to focus on upskilling, engagement, and retention.

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Data Viewpoint

Modernize core banking to differentiate and future-proof beyond cost-cutting or UI polish

Banks must select their approach carefully to ensure continuously evolving systems.

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Data Viewpoint

GCCs offer parent enterprises a viable third option for AI talent

Until now you had to build a presence where AI talent gathers or offer remote options. GCCs provide a third option.

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Point of View

Celonis’ Process Intelligence Graph strives to drive OneOffice from thought to reality

Celonis' PI Graph aims to turn OneOffice into reality by seamlessly connecting front, middle, and back offices.

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Market Impact Report

GenAI unplugged: Candid insights from GenAI trailblazers in their own words

Hard-earned insights from GenAI trailblazers reveal the real-world challenges, triumphs, and strategies to guide successful AI adoption.

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Highlight Report

Startups that can kickstart your F&A AI program

The finance AI ecosystem features startups along the entire F&A value chain and aim to transform key processes.

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Point of View

Use our framework to win as a Generative Enterprise™

A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.

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Point of View

Balancing your dreaming and doing is key to enterprise GenAI success

HFS, with Tech Mahindra, recently hosted a roundtable session to discuss the importance of dreaming and doing for GenAI success.

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Point of View

Virtusa seeks its mojo in the crowded GenAI market with Helio

Helio stands out for its structured approach, workforce upskilling initiatives, and strategic cloud partnerships.

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videocast

Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra

In this edition, HFS's Melissa O'Brien in conversation with Bharath Vasudevan at Tech Mahindra on how gig and tech are rocking CX.

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Highlight Report

Hitachi Digital Services brings multiple entry points to help clients with IT/OT convergence

HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.

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Highlight Report

Tailor a digital transformation, as this mid-tier bank did, for best results

Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.

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Point of View

Energy and utilities leaders must adapt to convergence or risk obsolescence

E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.

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Point of View

Invest in your people—or pay more than you need to for AI

Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.

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Point of View

Service providers must capitalize on India's medical tourism boom

Service providers should leverage infrastructure to offer better patient experiences and operational efficiencies.

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videocast

Unfiltered Stories | Pivoting Toward the New Frontier in Travel & Hospitality

HFS's Melissa O'Brien discusses the challenges & future of the travel & hospitality industry with HBX Group's Xabier Zabala & WNS's Jitender Mohan.

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Challenger Series

HFS Challenger: Cybage

Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.

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Data Viewpoint

No safety in being part of a herd moving slowly on AI

AI maturity is low and evenly distributed across industries. But leaders mustn't take comfort from being part of a slow-moving herd.

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Highlight Report

a21.ai heralds the emergence of right-sized GenAI solutions for SMEs

a21.ai is using SLMs to create lower cost GenAI solutions to deliver quick ROIs.

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Highlight Report

IBM collaborates with the City of Copenhagen to balance the energy system

IBM and Denmark's largest energy company partnered to develop a demand-side flexibility solution for Copenhagen to balance renewable energy sources.

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Point of View

Reducing care costs will not translate to lower prices

The idea that cost reductions related to operations, administration, drugs, etc. will decrease the overall cost of care is false.

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videocast

Unfiltered Stories | Innova Solutions enables an ecosystem led value creation for healthcare providers

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Vaibhav Srivastava at Innova Solutions.

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Highlight Report

Healthcare enterprises must focus on specialty-based RCM to improve outcomes

Financial pressures on health systems and hospitals are accelerating their adoption of AI-enabled offshoring that has come of age.

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Highlight Report

Unit4 aims to improve the ERP experience with a new customer success model

Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.

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Point of View

Managing with blinders on: From outdated spend cubes to intelligent insights

Today’s leaders must shift from simply focusing on spend analysis to advanced intelligence solutions that aggregate more data.

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Highlight Report

Operationalized innovation as a strategic lever to tackle the Digital Dichotomy

Infosys is progressing from internal trend scouting to externalizing innovation.

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Highlight Report

Is the afterlife of RPA agentic, as UiPath suggests?

UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation

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Data Viewpoint

Healthcare providers use third-party expertise to enhance cloud and cybersecurity

The HFS HCP Horizons study highlights the increasing reliance on service providers for cloud needs and cybersecurity.

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Point of View

New beginning for global business services value generation

How new-gen leaders in GBS are pulling away from the pack.

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Point of View

DEI is at a crossroads—facing death or revitalization

DEI is at a crossroads—organizations must either revitalize their efforts or risk abandoning these essential values entirely.

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Point of View

Karnataka’s draft reservation bill—a threat to Bangalore’s tech hub status—is on hold

The new labor draft bill in the Indian state of Karnataka, currently on hold, could impact IT investments.

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Point of View

Infusing GenAI into insurance

We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.

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videocast

Unfiltered Stories | Capturing business value from cloud investments

In this edition, Saurabh Gupta, Tom Reuner and Ragu Rajaram discuss how enterprises can move the needle for their transformation journeys.

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Point of View

Health systems must strategically align partnerships to address key challenges

There is a major misalignment between healthcare provider priorities and what they seek sourcing for and needs to be addressed urgently.

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Point of View

Enterprise voices: Make Responsible AI your foundation for GenAI growth

Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.

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videocast

Unfiltered Stories | Responsible AI in the enterprise - at Vodafone (_VOIS)

In this edition we had the opportunity to hear from Lawrence Ampofo, Strategy & Transformation Lead at _VOIS (Vodafone Intelligent Solutions).

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Highlight Report

Enterprises focused on clearing their debts are poised to scale with GenAI

Enterprises looking to scale GenAI need to address their debts, utilise COEs and address sustainability and liability.

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Point of View

New tech is disrupting how enterprises consume services

New tech firms are applying AI and GenAI to rip up the way services get done.

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Highlight Report

Key Takeaways from the HFS Spring Summit—The Great Enterprise Disruption

HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.

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Market Impact Report

Don’t drown in data debt; champion your Data First culture

If data is so precious, why are we failing to make meaningful progress?

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videocast

Unfiltered Stories | Responsible AI in the enterprise - at the Metaverse Institute

In this edition we had the opportunity to hear from Dr. Christina Yan Zhang, CEO of The Metaverse Institute.

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Point of View

The big themes facing the technology, media, and telecoms industry

The TMT landscape demands navigating new opportunities and challenges. Success hinges on two pillars: innovation and optimization.

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videocast

Unfiltered Stories | Only 2% of firms are ready to scale GenAI-enter the Chief Responsible AI Officer

In this edition, HFS Executive Research Leader David Cushman interviews newly appointed Accenture Chief Responsible AI Officer Arnab Chakraborty.

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videocast

Unfiltered Stories | Responsible AI in the enterprise - at Legal & General

In this edition we had the opportunity to hear from Stefana Brown, Group Technology and Data Risk Director at Legal & General.

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Market Vision Paper

Navigating the labyrinth: Neo Tangent's blueprint for collaborative supply chains

The future of supply chains pivots on customer-focused solutions, vendor collaboration, and shared business goals.

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Data Viewpoint

Not even GenAI spend can drive growth for TWILTCH providers

TWILTCH continue to face another quarter of slowdown in growth in Q1 2024 due to uncertain macroeconomic environment.

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Hot Tech

HFS OneOffice Hot Tech: TrueFoundry

TrueFoundry offers a self-hosted cloud-agnostic platform that enables enterprises to build and scale their Gen AI use cases.

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Point of View

BFSI's fast track to GenAI value hinges on resolving five crucial debts

BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.

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Market Impact Report

Stop dreaming and start doing - your practical and urgent guide to winning with GenAI

How to identify if your enterprise is a GenAI Doer or Dreamer; why that matters and how you can change.

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Data Viewpoint

Revenue growth of ‘fastest five’ service providers slows, but investments show promise

The fastest five service providers revenue growth is slowing but they bet on emerging technologies to remain relevant.

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Point of View

Tech adoption and consumer engagement are key to primary care and rehab efficacy

Under adoption of ops-tech by primary care and rehab is limiting their ability to address the needs of their patients.

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Highlight Report

LLM leader shakes GenAI market with enterprise software licensing

Leading LLM firm responds to enterprise GenAI concerns with software licensing. But it won't suit those still dabbling with POCs.

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Competitive Intelligence

Deloitte: Service Capabilities for Core Banking Modernization, 2024

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Accenture: Service Capabilities for Core Banking Modernization, 2024

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

EY: Service Capabilities for Core Banking Modernization, 2024

A look at how EY performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

IBM: Service Capabilities for Core Banking Modernization, 2024

A look at how IBM performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Infosys: Service Capabilities for Core Banking Modernization, 2024

A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

TCS: Service Capabilities for Core Banking Modernization, 2024

A look at how TCS performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Capgemini: Service Capabilities for Core Banking Modernization, 2024

A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Cognizant: Service Capabilities for Core Banking Modernization, 2024

A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

HCLTech: Service Capabilities for Core Banking Modernization, 2024

A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

LTIMindtree: Service Capabilities for Core Banking Modernization, 2024

A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

NTT DATA: Service Capabilities for Core Banking Modernization, 2024

A look at how NTT DATA performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Wipro: Service Capabilities for Core Banking Modernization, 2024

A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Innova Solutions: Service Capabilities for Core Banking Modernization, 2024

A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Mphasis: Service Capabilities for Core Banking Modernization, 2024

A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Persistent: Service Capabilities for Core Banking Modernization, 2024

A look at how Persistent performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Tech Mahindra: Service Capabilities for Core Banking Modernization, 2024

A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

Virtusa: Service Capabilities for Core Banking Modernization, 2024

A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Competitive Intelligence

PwC: Service Capabilities for Core Banking Modernization, 2024

A look at how PwC performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Point of View

Insurers can win the digital battle by overcoming institutional complexities

Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.

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Highlight Report

HCLTech plays on its engineering strength by combining it with AI

HCLTech’ recent APAC Analyst and Advisor event highlighted the company’s take on evolving market trends.

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videocast

Unfiltered Stories | How Sutherland is navigating Retail/CPG clients through tough times

In this edition, HFS's Ashish Chaturvedi speaks with Sutherland's Sanjay Reddy on how Sutherland is navigating Retail/CPG clients through tough times.

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Highlight Report

Cognizant enables FCCI to propel its E&S specialty business

FCCI chooses Cognizant to bring its E&S program to life

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videocast

Unfiltered Stories | Demystifying Industry Cloud

In this edition, HFS's Tom Reuner speaks with Piyush Saxena at HCLTech, and Addy Dubhashi at AWS about demystifying industry cloud.

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Horizons Report

HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

The report explores the myriad ways banks are driving core modernization with the help of their service provider partners.

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Point of View

Reap the benefits of renegotiating your BPO contracts NOW!

Enterprises are in a perfect environment to renegotiate their BPO contracts to leverage emerging technologies and cut costs.

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Competitive Intelligence

Capgemini: Sourcing and Procurement Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

WNS Procurement: Sourcing and Procurement Services Capabilities, 2024

A look at how WNS Procurement performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

GEP: Sourcing and Procurement Services Capabilities, 2024

A look at how GEP performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

Infosys: Sourcing and Procurement Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

Tech Mahindra: Sourcing and Procurement Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

Cognizant: Sourcing and Procurement Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

TCS: Sourcing and Procurement Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

Genpact: Sourcing and Procurement Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

Accenture: Sourcing and Procurement Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

HCLTech: Sourcing and Procurement Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Competitive Intelligence

IBM: Sourcing and Procurement Services Capabilities, 2024

A look at how IBM performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024

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Market Analysis

Resources, Energy and Utilities outlook for 2024

Summary of the Resources, Energy and Utilities HFS pulse data for 2024.

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Hot Tech

HFS OneEcosystem Hot Vendor: Eclypses

Eclypses: A revolution in cryptographic solutions for safeguarding data and information in transit, on-premises, or in the cloud.

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Point of View

CFOs must become sustainability savvy to meet the evolving regulatory landscape

ESG is expected to become an integral part of financial and accounting reporting requiring CFOs to prioritize the ESG agenda.

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Point of View

ChatGPT-4o comes with a new focus on enterprise needs

A deep-dive on ChatGPT-4o's new focus on enterprise needs

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Highlight Report

Hitachi Digital Services and Jacobs transform water management with AI

Hitachi and Jacobs Solutions Inc. are transforming water management practices with AIenabled solutions.

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Fireside Chat | HFS Research Explores Brillio's Journey and Industry Insights

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht speaks with Raj Mamodia, CEO of Brillio.

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Competitive Intelligence

Hexaware: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Hexaware performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Infinite: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Infinite performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

LTIMindtree: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how LTIMindtree performed in the HFS Horizons: HCP Service Providers, 2024

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Sagility: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Sagility performed in the HFS Horizons: HCP Service Providers, 2024

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Sutherland: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Sutherland performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

UST: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how UST performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

NTT DATA: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how NTT DATA performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Persistent: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Persistent performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Publicis Sapient: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Publicis Sapient performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

PwC: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

TechM: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how TechM performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Virtusa: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Virtusa performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

WNS: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how WNS performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Apexon: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Apexon performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

EXL: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how EXL performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Firstsource: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Firstsource performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

SoftServe: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how SoftServe performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

TCS: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Wipro: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Capgemini: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Deloitte: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

EMIDS: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how EMIDS performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Eviden: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Eviden performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Genpact: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

HTC INC: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how HTC INC performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

KPMG: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Accenture: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

CitiusTech: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how CitiusTech performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Cognizant: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

EY: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

HCLTech: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Hitachi Digital Services: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Hitachi Digital Services performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Innova Solutions: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Innova Solutions performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Inovalon: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Inovalon performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Omega Healthcare: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Omega Healthcare performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Optum: Healthcare Provider (HCP) Services Capabilities, 2024

A look at how Optum performed in the HFS Horizons: HCP Service Providers, 2024

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Competitive Intelligence

Hitachi Digital Services: Industry Cloud Services Capabilities, 2024

A look at how Hitachi Digital Services performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Mphasis: Industry Cloud Services Capabilities, 2024

A look at how Mphasis performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Persistent: Industry Cloud Services Capabilities, 2024

A look at how Persistent performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

UST: Industry Cloud Services Capabilities, 2024

A look at how UST performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Deloitte: Industry Cloud Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

EY: Industry Cloud Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

KPMG: Industry Cloud Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

LTIMindtree: Industry Cloud Services Capabilities, 2024

A look at how LTIMindtree performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

PwC: Industry Cloud Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Tech Mahindra: Industry Cloud Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Wipro: Industry Cloud Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Genpact: Industry Cloud Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Accenture: Industry Cloud Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Cognizant: Industry Cloud Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

HCLTech: Industry Cloud Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

IBM: Industry Cloud Services Capabilities, 2024

A look at how IBM performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Publicis Sapient: Industry Cloud Services Capabilities, 2024

A look at how Publicis Sapient performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Infosys: Industry Cloud Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

TCS: Industry Cloud Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

Capgemini: Industry Cloud Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: Industry Cloud Service Providers, 2024

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Competitive Intelligence

EXL: Customer Experience Services Capabilities, 2024

A look at how EXL performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Point of View

Freedom within fences: Autonomous sourcing goes mainstream

The rise of autonomous procurement platforms is driving the transition towards Generative Enterprise.

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videocast

Fireside Chat with Saurabh Gupta and Yash Chauhan - HFS NY Spring Summit 2024

Fireside Chat with HFS's Saurabh Gupta and Neo Tangent's Yash Chauhan - HFS NY Spring Summit 2024

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Point of View

GenAI is building inroads to create better and faster software

GenAI can elevate software development, but organizations must consider governance, security, and talent before starting the journey.

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videocast

Unfiltered Stories | Understanding and executing insurance customer experience transformation

In this edition, HFS's Sam Duncan speaks with Tami Boswell at Aflac and Anshu Biswas at Sutherland about the current state of CX in the insurance industry.

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Point of View

The band-aid to hide a medical debt shame will not last long

Efforts to limit medical debt in credit reporting will not address people hurting and the greed intrinsic to our healthcare system.

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Horizons Report

HFS Horizons: Sourcing and Procurement Service Providers, 2024

HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.

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Point of View

Five ways GenAI disrupts the enterprise

Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.

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Point of View

Four is greater than three: Health equity added to the Triple Aim of Care

The urgency to address health equity has never been greater and incorporating it with the triple aim is a must.

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Highlight Report

How enterprises can have their BPO cake and eat it, too

Many enterprise leaders are demanding more for the same from their service providers. But can we have our cake AND eat it?

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Market Analysis

HFS Pulse Outlook for Retail and CPG

HFS’ 2024 Pulse data and state-of-the-market summary for Retail and CPG are here!

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Market Analysis

HFS Pulse Outlook for Platform Economy

HFS’ 2024 Pulse data and state-of-the-market summary for Platform economy are here!

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videocast

Unfiltered Stories | The true costs of GenAI – and how to counter its threat to the environment

In this edition, HFS's David Cushman challenges Wipro’s global AI head and SVP, Brijesh Singh, on the true costs of using GenAI.

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Highlight Report

Procurement is plagued by convoluted internal processes

This report talks about the procurement orchestration and the role of ORO labs platform.

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Competitive Intelligence

Deloitte: Supply Chain Services Capabilities, 2024

A look at how Deloitte performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Infosys: Supply Chain Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

PwC: Supply Chain Services Capabilities, 2024

A look at how PwC performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Accenture: Supply Chain Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Capgemini: Supply Chain Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

EY: Supply Chain Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Genpact: Supply Chain Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

IBM: Supply Chain Services Capabilities, 2024

A look at how IBM performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

TCS: Supply Chain Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Tech Mahindra: Supply Chain Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Cognizant: Supply Chain Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

GEP: Supply Chain Services Capabilities, 2024

A look at how GEP performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

HCLTech: Supply Chain Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

KPMG: Supply Chain Services Capabilities, 2024

A look at how KPMG performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Bristlecone: Supply Chain Services Capabilities, 2024

A look at how Bristlecone performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Neo Tangent: Supply Chain Services Capabilities, 2024

A look at how Neo Tangent performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

Wipro: Supply Chain Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: Supply Chain Services, 2024

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Competitive Intelligence

WNS: Supply Chain Services Capabilities, 2024

A look at how WNS performed in the HFS Horizons: Supply Chain Services, 2024

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Highlight Report

NTT Research’s innovation can enable a new care delivery paradigm

A need-based intervention can help optimize dwindling clinical resources, improve health outcomes, and reduce costs.

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Point of View

Generative AI eats SaaS

Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.

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Market Analysis

HFS Pulse Outlook for Technology, Media & Telecommunications

Our Pulse series is designed to provide recurring state-of-the-market updates on IT and services trends and investments.

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Point of View

rhino.ai brings genAI and BRDs to automated software development

Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.

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Horizons Report

HFS Horizons: Industry Cloud Service Providers, 2024

Industry Cloud must be aligned to Cloud Native Transformation

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Market Impact Report

GenAI can turbocharge life sciences growth if choices are selective and deliberate

The possibilities of GenAI are immense and this practical playbook will help guide life sciences leaders realize its potential.

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Point of View

AADA Quadfecta can propel the retail singularity dream, but retailers must eliminate debts

The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.

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Highlight Report

Navixus helps clients navigate the reimagined path of customer experience

Tech Mahindra’s advisory arm aims to transform CX and managed services

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videocast

Unfiltered Stories | Moving Beyond the Hype to Create Value from Generative AI

In this edition, Saurabh Gupta at HFS Research sat down with Matt Candy at IBM Consulting, during IBM Think 2024 in Boston.

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Point of View

How to choose the right LLM for your business challenge

Choose your LLM for its fit with your business goals and use cases and take control of your digital destiny. Business first - tech second.

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Highlight Report

Reinvent customer experience through digital transformation — Capgemini shows how and why!

For this major project, the U.S. Automotive Association brought in Capgemini, its longtime technology partner.

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Market Impact Report

Unleashing the power of generative AI to build autonomous supply chains

GenAI could be a game-changer in building the autonomous supply chains of the future.

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Point of View

The big themes facing manufacturers in 2024

Manufacturers must prioritize integration of data and technology and focus on sustainability to get ahead.

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Horizons Report

HFS Horizons: HCP Service Providers, 2024

An assessment of healthcare providers (HCP) service providers, addressing the why, what, how, and so what

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Competitive Intelligence

Virtusa: High-Tech Services Capabilities, 2024

A look at how Virtusa performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Wipro: High-Tech Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

EY: High-Tech Services Capabilities, 2024

A look at how EY performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Sonata: High-Tech Services Capabilities, 2024

A look at how Sonata performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Sutherland: High-Tech Services Capabilities, 2024

A look at how Sutherland performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Tech Mahindra: High-Tech Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Brillio: High-Tech Services Capabilities, 2024

A look at how Brillio performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Cognizant: High-Tech Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

EPAM: High-Tech Services Capabilities, 2024

A look at how EPAM performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Genpact: High-Tech Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Infosys: High-Tech Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Accenture: High-Tech Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Capgemini: High-Tech Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Encora: High-Tech Services Capabilities, 2024

A look at how Encora performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

HCLTech: High-Tech Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

Persistent: High-Tech Services Capabilities, 2024

A look at how Persistent performed in the HFS Horizons: High-Tech Services, 2024

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Competitive Intelligence

TCS: High-Tech Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: High-Tech Services, 2024

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videocast

How Publicis Sapient applies its SPEED approach to Generative Enterprise transformation

Series featuring leaders from Publicis Sapient delving into the transformative impact of each element within their SPEED capabilities in generative enterprise

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Point of View

The new consistent Cognizant looks to move clients from business as usual to AI as usual

HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.

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Point of View

CX leaders find they are in the same GenAI boat—and it's not moving nearly fast enough

The customer experience function is not reaping the benefits of GenAI.

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videocast

Unfiltered Stories | Making GenAI real

In this edition, Saurabh Gupta at HFS Research is in conversation with Manish Goyal at IBM Consulting about GenAI.

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Point of View

How you can exploit LLMs to drive human-like cognition into your business processes

Understanding how your business can exploit human-like cognition with Generative AI is a new business fundamental

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Highlight Report

Wipro brings Duck Creek to mid-tier P&C insurers with Aggne investment

Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek

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videocast

Unfiltered Stories | Driving the Evolution of Financial Crime Compliance: The People and Tech Imperative

In this edition, Elena Christopher at HFS Research is in conversation with Joe McNamara and John Byrne at AML Rightsource about the joint market impact report.

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Horizons Report

HFS Horizons: Supply Chain Services, 2024

This report assesses how well service providers are helping their supply chain clients embrace innovation and realize value

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Market Impact Report

The CFO’s quest in an AI-first world

This report describes the heroic journey of CFOs as they navigate the complexities of an AI-powered world

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Market Impact Report

Pivoting toward the new frontier in travel & hospitality

Ecosystem development and collaboration will be key to unlocking new sources of value

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Market Impact Report

The two-year GenAI countdown

How businesses are scaling GenAI adoption and avoiding the productivity trap

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Horizons Report

HFS Horizons: High-Tech Services, 2024

HFS Horizons: High-Tech Services, 2024 assesses how well service providers are helping their clients embrace holistic enterprise transformation through services

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Highlight Report

AI-first, AI-everywhere at Google Cloud Next

At Google Cloud Next, Google showcased a host of capabilities integrating AI into its products, including chip investments, new agents, and LLM (large language

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Point of View

Emerging regulations will change the global AI landscape

Companies building high- risk AI systems must act swiftly to meet new regulatory demands. The clock is ticking, and the hard work starts now.

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videocast

Fireside Chat | Phil Fersht Talks with Akkodis President Jan Gupta

On this special Fireside Chat, Phil Fersht connects with Jan Gupta to discuss the impact of AI on businesses and the engineering sector.

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Competitive Intelligence

Genpact: Customer Experience Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Infosys: Customer Experience Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Sutherland: Customer Experience Services Capabilities, 2024

A look at how Sutherland performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Tech Mahindra: Customer Experience Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

WNS: Customer Experience Services Capabilities, 2024

A look at how WNS performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Arise: Customer Experience Services Capabilities, 2024

A look at how Arise performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Concentrix: Customer Experience Services Capabilities, 2024

A look at how Concentrix performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Firstsource: Customer Experience Services Capabilities, 2024

A look at how Firstsource performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

HGS: Customer Experience Services Capabilities, 2024

A look at how HGS performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

IGT Solutions : Customer Experience Services Capabilities, 2024

A look at how IGT Solutions performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Movate: Customer Experience Services Capabilities, 2024

A look at how Movate performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

TaskUs: Customer Experience Services Capabilities, 2024

A look at how TaskUs performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Mphasis: Customer Experience Services Capabilities, 2024

A look at how Mphasis performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Atento: Customer Experience Services Capabilities, 2024

A look at how Atento performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Foundever™: Customer Experience Services Capabilities, 2024

A look at how Foundever™ performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

ResultsCX: Customer Experience Services Capabilities, 2024

A look at how ResultsCX performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Teleperformance: Customer Experience Services Capabilities, 2024

A look at how Teleperformance performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

TELUS International: Customer Experience Services Capabilities, 2024

A look at how TELUS International performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Transcom: Customer Experience Services Capabilities, 2024

A look at how Transcom performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Alorica: Customer Experience Services Capabilities, 2024

A look at how Alorica performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

TTEC: Customer Experience Services Capabilities, 2024

A look at how TTEC performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Cognizant: Customer Experience Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Highlight Report

EY navigates new terrain after shelving Project Everest

EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market

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Highlight Report

EY & Dell Technologies provide enterprises with a path to innovation with Edge Cloud

EY and Dell Technologies (Dell) are carving a new path by offering CIOs their Edge Lab initiative to address the growing need to optimize workloads across cloud

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videocast

Unfiltered Stories | GenAI can avoid the blind leading the blind in healthcare

In this edition, Rohan Kulkarni talks with Simone Rodriguez about how GenAI can avoid the blind leading the blind in healthcare.

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Highlight Report

How to police ChatGPT cheats

Most enterprises guide their teams not to pass off the work of GenAI as their own. But how should you police this?

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Point of View

The UK life and annuities market is running to stand still

It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.

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Highlight Report

Randstad Digital drives digital innovation with tech and talent synergy

Randstad Digital is poised to make its mark in the digital transformation landscape.

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videocast

Unfiltered Stories | Indegene a life sciences specialist with deep domain pockets & strong outcomes

In this edition, Rohan Kulkarni talks with Tarun Mathur about Indegene’s performance, commitment to improve, reduce costs, & enhance customer experience.

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Point of View

AWM firms bet on analytics, insights, and customer experience for GenAI impact

Explore the AWM industry's top GenAI case studies and use cases.

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Point of View

The fastest five maintained double-digit revenue growth in 2023 despite slowdown

The strategies and drivers of the fastest-five service providers' impressive 2023 revenue growth.

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videocast

Unfiltered Stories | Charting GenAI in software development

In this edition, Tom Reuner and Aneesh Nathani discusses how GenAI is impacting the software development lifecycle and Quality Assurance.

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Point of View

10 vertical specialists shaping the HFS Generative Enterprise™ ecosystem

How do you solve specific business problems with GenAI? Turn to vertical specialists. Here are 10 shaping the HFS Generative Enterprise™.

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Point of View

Enterprise service delivery preferences are moving towards managed services

Stark differences emerge between internally delivered services and third-party-delivered managed services.

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Highlight Report

Mars transforms shop shelf-space insight with NTT DATA

Computer vision and AI are transforming the insight available from scanning the shelf space in retail stores.

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videocast

Unfiltered Stories | Impact of data preparation for SEC sustainability reporting

In this edition, Nandini Tare is in conversation with Martha Amram to get her insights into the impact of the SEC sustainability regulations.

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Point of View

GenAI breathes new life into IDP but will eventually replace it

Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving

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Highlight Report

Wipro framework tackles F&A leaders’ GenAI fears

Wipro is implementing GenAI capabilities across the F&A value chain to create more visibility in integrating front, middle, and back offices.

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Highlight Report

Cognizant expands its healthcare vertical capabilities horizontally

Cognizant is driving healthcare-as-a-horizontal to address the needs of non-native health enterprises.

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videocast

Unfiltered Stories | KYP.ai sheds light on the shift from process to productivity intelligence

In this edition, Hridika Biswas engages in conversation with Adam Bujak to discover the core mission of KYP.ai & their Productivity 360 platform.

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Point of View

Future-proof finance: Nordic region finance leaders are at the helm of change for the AI revolution

Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.

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videocast

Unfiltered Stories | Mastering cloud for business

In this edition, Saurabh Gupta, Tom Reuner and Varun Bijlani discuss why tangible business value from cloud transformation remains elusive.

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Market Analysis

HFS Pulse—The 2024 outlook for banking and financial services

HFS’ 2024 Pulse data and state-of-the-market summary for BFS are here—a year of AI-led technology arbitrage and lumpy spending rebound.

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Point of View

Service providers must seize the opportunity Indian hospitals are creating

The ABDM triggers healthcare mergers, boosting tech integration in India.

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Highlight Report

Infosys Topaz leads the charge for an AI-first future

Infosys Topaz spearheads the shift toward an AI-driven future, enhancing innovation and client solutions with its AI-first paradigm.

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Data Viewpoint

Health plans are transitioning away from health insurance to being service providers

Health plans are transitioning away from health insurance to being service providers.

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Highlight Report

EX Profile: EY’s data and AI-driven path to enhanced employee experience

EY employs AI for enhanced employee experience, fostering growth, and productivity.

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Market Analysis

HFS Pulse 2024: The rise of AI-led technology arbitrage and the red herring of IT spending rebound

HFS’ Pulse data is here! Our state-of-the-market summary shows 2024 as the year of AI-led technology arbitrage with a lumpy spending rebound.

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videocast

Unfiltered Stories | How Ascendion became a market leader in Generative Enterprise services

In this edition, David Cushman & Ascendion's Dr Paul Roehrig dive into how GenAI is transforming how Ascendion works,

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Point of View

Outcome-centric governance is the key to enterprise adoption of GenAI

When operationalizing GenAI, beware of the hype and stay focused on the fundamentals

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Market Analysis

Remote monitoring as a service (RMaaS)

HFS Research frames remote monitoring as a service (RMaaS) as a category of healthcare solutions and services.

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Highlight Report

Infosys’ life sciences ecosystem powers its domain growth over the next two years

Ecosystems have increasingly become a force multiplier to help enterprises accelerate value creation.

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Market Impact Report

Insurers must confront the reality of their CX and move beyond transactional mindsets

400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.

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Highlight Report

A partnership paradigm: Accenture and Vodafone’s shared services 2.0 strategy

Accenture invested $160M to acquire a minority stake in the Vodafone Group and create a joint commercial shared services entity.

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Point of View

How enterprises stand to gain from Wipro’s commitment to GenAI

When enterprise leaders face the kind of paradigm shift GenAI represents, they need suppliers that have tested the waters.

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Data Viewpoint

The bottom-line benefits of GenAI by industry

Playing the waiting game with GenAI means missing out on value. The biggest benefits accrue to those who move fastest.

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Point of View

GenAI for enriching employee experience: So much excitement! So much fear!

Explore GenAI's role in shaping EX: excitement meets fear. Navigate privacy, data, and cultural shifts for a human-centric workplace.

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Market Impact Report

Primary care and rehab practices must adopt ops-tech and services to stay viable

Technology and service penetration for primary care and rehabilitation services is behind the curve and needs immediate attention.

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Point of View

2023 acquisitions by IT service providers reveal growth through transformation

2023 acquisitions provide valuable insight into the technology and consulting sectors' current priorities and future directions.

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Point of View

GBS organizations of the future are growth enablers and resource wells for innovation

The pivotal shift from global to generative business services.

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Point of View

Ten companies shaping the Generative Enterprise™ Ecosystem

The HFS Generative Enterprise™ Ecosystem maps leading players across AI applications and infrastructure

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videocast

Fireside Chat | Phil Fersht Talks with Accenture's Yusuf Tayob

On this special Fireside Chat, Phil Fersht is in conversation with Yusuf Tayob about the growing interest in GenAI in enterprise-level use cases.

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Hot Tech

Hot Tech Digest - Top tech firms to watch (March 2024)

The Hot Tech Digest presents a curated selection of innovative startups that have captured the attention of analysts at HFS.

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Point of View

Semiconductors—the next frontier of geopolitics

As the demand for semiconductors increase, geopolitics will play a crucial role in shaping the semiconductor supply chain.

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Point of View

A new beginning for managed services—an enterprise perspective

All the factors for market adoption are converging; it’s time for enterprises to include managed services in their delivery mix.

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Highlight Report

P&C insurers must break free from legacy thinking

Property and casualty insurers must break free from legacy thinking, drive ecosystem improvements, and embrace transformation.

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Point of View

HCLTech unveils a bold vision for E&U to converge IT/OT/BT for digital transformation

HCLTech recognizes the need for transformation in the E&U industry and has rebuilt its focus to grab new opportunities.

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Highlight Report

Deutsche Bank partners with Publicis Sapient to further its GenAI agenda

HFS caught up with Gil Perez of Deutsche Bank and Sean O’Donnell of Publicis Sapient to discuss how AI can drive real value.

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videocast

Unfiltered Stories | Hype-busting GenAI in Financial Services

In this edition, HFS’ Elena Christopher discusses how to make a real impact with GenAI in financial services while balancing security and ethics concerns.

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Point of View

For banks to drive the AI imperative, they must modernize core banking now

As we launch the 2024 Horizons report for core banking modernization service providers, we examine a modern core for integrating AI.

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Hot Tech

Hot Tech Digest - Top Tech Firms to Watch

The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.

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Point of View

Rethink enterprise ops as human-AI collaboration to thrive in the modern workplace

Leaders must reframe enterprise operations through the lens of the new workplace paradigm: human-AI collaboration.

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Point of View

Financial services modernization initiatives are the heart of cloud transformation

HFS interviewed two BFS firms working with Capgemini and AWS to better understand the relationship between modernization initiatives and cloud transformation

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Point of View

Celonis’ object-centric approach drives smarter decisions up and down the supply chain

Celonis’ object-centric platform enables real-time, data-backed decision-making.

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Point of View

Cigna bails on Medicare to focus on healthcare services—but it's not for everyone

Cigna's exit from the Medicare business to focus on services suggests the risk business may not be commercially viable anymore.

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Point of View

Energizing consumer engagement and bridging the payer-provider divide with GenAI

GenAI can accelerate value realization from vertically integrated healthcare enterprises and help bridge the payer-provider disconnect.

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Data Viewpoint

The quality of service providers’ partners impacts AWM firms’ ability to create value

Service providers should curate a high-quality ecosystem providing the right expertise to deliver value and benefit to AWM firms.

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Horizons Report

HFS Horizons: Customer Experience Service Providers, 2024

This report assesses how well service providers help clients embrace innovation through customer experience and realize value.

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Point of View

RTO mandates reveal a widening cultural divide between employees and employers

RTO mandates expose a growing rift between employees and employers, underscoring control issues over genuine collaboration.

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Highlight Report

EY delivers data-driven well-being for Kean University

EY aids Kean University in data-driven well-being approach; reflects shift in prioritizing holistic wellness for institutions.

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Highlight Report

Sutherland and FORVIS: A collaborative leap into consult-to-operate finance transformation

Sutherland has formed a partnership with FORVIS to explore OneEcosystem™ propositions.

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Point of View

Regulations for AI in healthcare are near, and they need your attention now

In an uncertain regulatory landscape for AI, it is time to prepare an internal roadmap to operationalize compliance frameworks.

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Highlight Report

Cigniti makes headway into digital engineering via a quality-driven approach

Cigniti is striving to outgrow its image as a quality engineering company to become a digital engineering provider.

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Point of View

IT services firms mandate a return to office…Will it backfire?

IT firms mandate a return to office, but trust may help win the war for talent.

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Highlight Report

Accenture boosts pharmaceutical and biotech with niche offerings

Accenture invests in QuantHealth, an AI-powered clinical trial design company.

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Competitive Intelligence

Accenture: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Accenture performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

Infosys: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Infosys performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

HCLTech: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how HCLTech performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

TCS: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how TCS performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

Capgemini: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Capgemini performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

LTIMindtree: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how LTIMindtree performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

Cognizant: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

Wipro: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Wipro performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

Genpact: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Genpact performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

FPT Software: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how FPT Software performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

Hexaware: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Hexaware performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Competitive Intelligence

Tech Mahindra: Manufacturing Intelligent Operations Services Capabilities, 2024

A look at how Tech Mahindra performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024

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Point of View

Don’t let your GenAI project fail before it begins

Enterprises must address their data foundation to enable successful GenAI deployments.

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Point of View

Google and OpenAI fire the opening salvos of the next AI revolution

The latest GenAI breakthroughs from Google and OpenAI free enterprises to use data for decision making on a whole new scale.

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Point of View

Navigating the operationalization of GenAI

To progress with GenAI, we have to address the integration and governance issues operations leaders face.

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Market Impact Report

Democratizing GenAI: A reality check for business transformation

Insights from leaders navigating the GenAI revolution reveal its transformative potential and the need for realistic expectations.

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Highlight Report

HCLTech helps Banco do Brasil re-invent customer-centricity in the cloud

Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.

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Point of View

Is your process intelligence tech rising to meet the challenges of enterprise scale and complexity?

KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.

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Point of View

The HFS definition of enterprise AI

Our snackable AI glossary adds to your understanding of what stands behind the new tech shorthand you need to know.

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Hot Tech

Hot Tech Digest—January 2024

From Adept and Cohere to Rabbit and Roots

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Challenger Series

HFS Challenger: SoftwareOne

Tackling the digital dichotomy through self-funded innovation.

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videocast

Thought Leadership series on GenAI in partnership with WNS

A series of conversations with business leaders to understand their enthusiasm and concerns as they grapple with the arrival of GenAI.

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Highlight Report

Infosys’ Responsible AI cuts the fears holding the C-suite back

If you want a piece of the AI action, get some help to overcome the fears paralyzing C-suite decision making.

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Highlight Report

iconica adds a cooperative flavor to the ServiceNow ecosystem

Against the market trend of consolidation, iconica aims to scale out a collective of ServiceNow pure plays

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Competitive Intelligence

Softtek: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Softtek performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Mphasis: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Mphasis performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Hexaware: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Hexaware performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Cybage: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Cybage performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Coforge: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Coforge performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Cigniti: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Cigniti performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

LTIMindtree: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how LTIMindtree performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

IBM: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how IBM performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

HCLTech: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how HCLTech performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

EPAM: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how EPAM performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Ascendion: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Ascendion performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Wipro: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Wipro performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

TCS: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how TCS performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Persistent: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Persistent performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Infosys: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Infosys performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Cognizant: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Cognizant performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Capgemini: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Capgemini performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Competitive Intelligence

Accenture: Service Capabilities for Assuring the Generative Enterprise™, 2024

A look at how Accenture performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024

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Market Impact Report

Re-energize health consumer engagement and bridge the payer-provider divide with GenAI

Healthcare can leverage GenAI to address the payer-provider disconnect and maximize the value of vertically integrated healthcare enterprises.

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Data Viewpoint

Efficacy of technology deployment is reflected in an often-missed financial metric: revenue per employee

Revenue per employee indicates the efficiency of resource deployment; in a high-tech world, it should be tracking higher.

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videocast

Unfiltered Stories | Empowering healthcare productivity through the continuum of AI

In this edition,, Saurabh Gupta, Rohan Kulkarni and Shashi Yadiki discuss the challenges and opportunities in the US healthcare industry.

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Horizons Report

HFS Horizons: Manufacturing Intelligent Operations Services, 2024

Digitalization and modernization have yet to deliver full value for the manufacturing industry.

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Point of View

OptaFi delivers on its creation’s promise: real healthcare cloud

Industry cloud was a marketing narrative putting lipstick on a pig until OptaFi began emulating success at Sentara Healthcare.

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Point of View

It’s time to throw open the cloud’s exit doors

Angst with hyperscaler contracts is high; addressing vendor lock-in issues and making data transition exits seamless will help.

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Challenger Series

HFS Challenger: Innova Solutions

Bringing two decades of acquisitions under one roof with a new focus on digital transformation deals.

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Point of View

Use GenAI to make life easier for your employees and customers

Complexities in our operations are hindering CX + EX.

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Point of View

Unlocking healthcare productivity with AI is now a necessity

The AI continuum offers the opportunity to sustainably and positively impact the triple aim of care; leverage it optimally and boldly.

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Point of View

Leaders are excited by GenAI—but first, they must cross the readiness gap

Enterprise leaders see GenAI’s potential but face a readiness gap. There are several challenges to address.

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Highlight Report

Mphasis initiatives offer the promise of a return to growth

Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.

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videocast

Unfiltered Stories | An insider's view of managed services realities and opportunities

In this edition, Don Ryan and Ron Walker explored how companies are operationalizing the use of managed services for strategic advantage.

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Point of View

Unleash the superpower of neurodiversity: A strategic imperative for EX

Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.

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Highlight Report

Accenture invests in creative agency to strengthen its life sciences capabilities

Accenture's investment in ConcentricLife helps it take the pole position for agency services.

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Point of View

Three waves of GenAI "Hot Tech" power the future of work

HFS' focus on the Hot Tech shaping the future of work spots three waves of start-ups enterprise leaders must learn and embrace.

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Highlight Report

In a bid to stay relevant, NTT DATA consolidates its global footprint

NTT DATA is acting to radically overhaul its global go-to-market to make a $30 billion global IT services provider.

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Horizons Report

HFS Horizons: Assuring the Generative Enterprise™, 2024

Quality assurance is pivoting toward quality engineering to become an integral part of the software development life cycle.

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Point of View

GenAI tools deliver a 3x+ impact on software development and app modernization

Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.

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Challenger Series

HFS Challenger: MSRcosmos

Delivering Agile with a blend of products and services for midmarket clients.

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Market Impact Report

Driving the evolution of financial crime compliance: The people and tech imperative

500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.

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Data Viewpoint

64% of organizations are still sorting out how to evolve their governance framework!

Nearly two-thirds of firms don’t have complete governance frameworks for low-code development, impeding EX and CX improvement!

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Highlight Report

Capgemini acquires Exiger’s FCC division to help banks scale fincrime compliance capabilities

Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.

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Hot Tech

HFS OneOffice Hot Vendor: Cogram

Cogram offers an AI-driven solution, streamlining meeting productivity across multiple platforms.

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Data Viewpoint

Lack of awareness and skepticism about low-code creates communication barriers between IT and business

Integrating low-code practices requires establishing tailored awareness and training initiatives.

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Data Viewpoint

Sustainability is critical for driving growth and innovation in RCPG—but more investment is required

A shift in consumer buying is reshaping the retail and consumer packaged goods (RCPG) business landscape.

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Highlight Report

A focus on the future helps IBM deliver growth across all segments

IBM’s Q4 results reveal progress across all segments, built on a commitment to innovation and meeting customers’ needs.

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Point of View

GenAI could destroy the value of proprietary data

Emerging generative AI (GenAI) capabilities threaten the value of proprietary data. What does this mean for your data strategy?

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Highlight Report

Infosys makes bold move acquiring InSemi to bring “chip design as a service” to customers

Infosys acquires InSemi to bring semiconductor design services to industry, IoT, and GenAI solutions that drive business outcomes.

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Highlight Report

Mphasis amps AI-driven fincrime compliance capabilities with unique WorkFusion partnership

Mphasis and WorkFusion have inked a unique partnership that can bring AI benefits to BFSI enterprises.

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Highlight Report

Accenture builds on its SAP expertise and launches the supply chain nerve center

The nerve center integrates multiple SAP and third-party systems to connect end-to-end supply chains.

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Highlight Report

Optum helps independent primary care physicians participate in value-based care

Independent PCPs are core to America’s healthcare and community well-being; supporting them must be a national health priority.

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videocast

Unfiltered Stories | EY renews its position as a life sciences services market leader

In this edition, Rohan Kulkarni talks with Pamela Spence to get a taste of EY's exciting life sciences plans.

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Point of View

GenAI will require a strong cloud backbone, but chip shortages are proving to be a pain

Faced with a chip shortage and dependency on suppliers, hyperscalers have launched chips of their own.

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Point of View

Unlocking the transformative future of managed services

Managed services must move beyond legacy labor arbitrage and embrace innovative outcome-based models to unlock new sources of value.

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Competitive Intelligence

WNS: Service Capabilities for Asset and Wealth Management, 2024

A look at how WNS performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

UST: Service Capabilities for Asset and Wealth Management, 2024

A look at how UST performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Tech Mahindra: Service Capabilities for Asset and Wealth Management, 2024

A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

PwC: Service Capabilities for Asset and Wealth Management, 2024

A look at how PwC performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Mphasis: Service Capabilities for Asset and Wealth Management, 2024

A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Innova Solutions: Service Capabilities for Asset and Wealth Management, 2024

A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Hitachi Digital Services: Service Capabilities for Asset and Wealth Management, 2024

A look at how Hitachi Digital Services performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Genpact: Service Capabilities for Asset and Wealth Management, 2024

A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Virtusa: Service Capabilities for Asset and Wealth Management, 2024

A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

LTIMindtree: Service Capabilities for Asset and Wealth Management, 2024

A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

IBM: Service Capabilities for Asset and Wealth Management, 2024

A look at how IBM performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Deloitte: Service Capabilities for Asset and Wealth Management, 2024

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Cognizant: Service Capabilities for Asset and Wealth Management, 2024

A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Coforge: Service Capabilities for Asset and Wealth Management, 2024

A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Wipro: Service Capabilities for Asset and Wealth Management, 2024

A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

TCS: Service Capabilities for Asset and Wealth Management, 2024

A look at how TCS performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Publicis Sapient: Service Capabilities for Asset and Wealth Management, 2024

A look at how Publicis Sapient performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Infosys: Service Capabilities for Asset and Wealth Management, 2024

A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

HCLTech: Service Capabilities for Asset and Wealth Management, 2024

A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Data Viewpoint

Low-code enables competitive differentiation by accelerating go-to-market capabilities

Businesses embracing low-code development can outperform reluctant counterparts stuck in old development models.

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Competitive Intelligence

EY: Service Capabilities for Asset and Wealth Management, 2024

A look at how EY performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Capgemini: Service Capabilities for Asset and Wealth Management, 2024

A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Competitive Intelligence

Accenture: Service Capabilities for Asset and Wealth Management, 2024

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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Data Viewpoint

New skill set emerges for successful GenAI use

Problem solving, adaptability, and critical thinking are the most essential skills that GenAI pioneers feel workers are lacking.

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Market Analysis

Competitive Intelligence from December 2023

In this month’s CI report, we’ll cover technology and sustainability.

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Point of View

GenAI can put price transparency on steroids and make it actionable for all stakeholders

Healthcare enterprises can leverage GenAI and price data exposed by transparency rules to impact the triple aim of care.

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Highlight Report

Connect GenAI with your data better through process intelligence

HFS CEO Phil Fersht connects with Celonis Co-CEO Alex Rinke to explore the link between GenAI and process intelligence.

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Data Viewpoint

Q3 2023: The “fastest five” service providers’ revenue growth is normalizing, but it continues to

Mid-tier service providers continue to beat the market average revenue growth despite challenging macroeconomic conditions.

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videocast

Unfiltered Stories | CX Transformation: Designing the future you want

In this edition, Melissa O'Brien is in conversation with Juliet Fehr, and Sara Elmsly about the CX transformation.

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Point of View

Capgemini strengthens its supply chain proposition via the Kuehne+Nagel alliance

The collaboration integrates supply chain planning, data, procurement, and order fulfillment with logistics management capabilities.

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Horizons Report

HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

This report assesses how well service providers are helping their asset and wealth management clients embrace innovation and realize value across three distinct

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Highlight Report

BlackLine’s focus on data fundamentals will set you up for GenAI success

BlackLine is focused on closing the data gap to establish the right foundation for GenAI.

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Highlight Report

ServiceNow snaps up UltimateSuite to bake task mining into its offerings

ServiceNow’s UltimateSuite acquisition offers a new level of insight. Enterprises, beware of integration-related teething issues.

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videocast

Unfiltered Stories | Driving CX beyond retail banking

In this edition, Elena talks shop with Sumanta & Doug about how their firms are working together to improve CX for commercial banks.

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videocast

Fireside Chat | Phil Fersht Talks with UnitedHealth Group's Sandeep Dadlani about GenAI

On this special Fireside Chat, Phil Fersht talks with Sandeep Dadlani about GenAI & how it’s impacting the healthcare industry.

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Competitive Intelligence

Accenture: Life Sciences Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

CitiusTech: Life Sciences Services Capabilities, 2023

A look at how CitiusTech performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Cognizant: Life Sciences Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

EY: Life Sciences Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

HCLTech: Life Sciences Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Wipro: Low-Code Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

Softtek: Low-Code Services Capabilities, 2023

A look at how Softtek performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

Globant: Low-Code Services Capabilities, 2023

A look at how Globant performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

TCS: Low-Code Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

Sonata Software: Low-Code Services Capabilities, 2023

A look at how Sonata Software performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

IBM: Low-Code Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

HCLTech: Low-Code Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

Deloitte: Low-Code Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

Coforge: Low-Code Services Capabilities, 2023

A look at how Coforge performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

KPMG: Low-Code Services Capabilities, 2023

A look at how KPMG performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

Infosys: Low-Code Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

EY: Low-Code Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Low-Code Services, 2023

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Competitive Intelligence

UST: Retail and CPG Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Teleperformance: Retail and CPG Services Capabilities, 2023

A look at how Teleperformance performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Sutherland: Retail and CPG Services Capabilities, 2023

A look at how Sutherland performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

LTIMindtree: Retail and CPG Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

EPAM: Retail and CPG Services Capabilities, 2023

A look at how EPAM performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Wipro: Retail and CPG Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Tech Mahindra: Retail and CPG Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

TCS: Retail and CPG Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Publicis Sapient: Retail and CPG Services Capabilities, 2023

A look at how Publicis Sapient performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Infosys: Retail and CPG Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

HCLTech: Retail and CPG Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Deloitte: Retail and CPG Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Cognizant: Retail and CPG Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Capgemini: Retail and CPG Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Indegene: Life Sciences Services Capabilities, 2023

A look at how Indegene performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

TCS: Life Sciences Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Wipro: Life Sciences Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

WNS: Life Sciences Services Capabilities, 2023

A look at how WNS performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Sonata Software: Life Sciences Services Capabilities, 2023

A look at how Sonata Software performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Innova Solutions: Life Sciences Services Capabilities, 2023

A look at how Innova Solutions performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

ITC Infotech: Retail and CPG Services Capabilities, 2023

A look at how ITC Infotech performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Hitachi Digital Services: Life Sciences Services Capabilities, 2023

A look at how Hitachi Digital Services performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Hitachi Digital Services: Retail and CPG Services Capabilities, 2023

A look at how Hitachi Digital Services performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Apexon: Life Sciences Services Capabilities, 2023

A look at how Apexon performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Akkodis: Life Sciences Services Capabilities, 2023

A look at how Akkodis performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

HGS: Retail and CPG Services Capabilities, 2023

A look at how HGS performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Aspire Systems: Retail and CPG Services Capabilities, 2023

A look at how Aspire Systems performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Virtusa: Life Sciences Services Capabilities, 2023

A look at how Virtusa performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

WNS: Retail and CPG Services Capabilities, 2023

A look at how WNS performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Tech Mahindra: Life Sciences Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

SoftServe: Life Sciences Services Capabilities, 2023

A look at how SoftServe performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

PwC: Life Sciences Services Capabilities, 2023

A look at how PwC performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Publicis Sapient: Life Sciences Services Capabilities, 2023

A look at how Publicis Sapient performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Persistent: Life Sciences Services Capabilities, 2023

A look at how Persistent performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Optum: Life Sciences Services Capabilities, 2023

A look at how Optum performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

NTT DATA: Life Sciences Services Capabilities, 2023

A look at how NTT DATA performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

LTIMindtree: Life Sciences Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

KPMG: Life Sciences Services Capabilities, 2023

A look at how KPMG performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Infosys: Life Sciences Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Hexaware: Life Sciences Services Capabilities, 2023

A look at how Hexaware performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Genpact: Life Sciences Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Deloitte: Life Sciences Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Accenture: Retail and CPG Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Capgemini: Life Sciences Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Life Science Service Providers, 2023

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Competitive Intelligence

Zensar: Retail and CPG Services Capabilities, 2023

A look at how Zensar performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Virtusa: Retail and CPG Services Capabilities, 2023

A look at how Virtusa performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Sonata Software: Retail and CPG Services Capabilities, 2023

A look at how Sonata Software performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Point of View

AWS ReInvents cloud service offerings with natural language querying and GenAI

Using natural language queries in cloud applications will improve productivity and reduce response time for solving issues.

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Point of View

CFOs are breaking down silos to drive innovation

Our interview with Felix Langenbach, CFO of LVMH Japan, explains the significance of customer experience in the luxury goods industry.

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videocast

Fireside Chat | Phil Fersht Talks with Publicis Sapient CEO Nigel Vaz about GenAI

On this special Fireside Chat, Phil Fersht talks with Nigel Vaz about his excitement for GenAI & how it has evolved from predictive to creative.

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Point of View

GenAI for finance and accounting: Do we have the right data and use cases?

F&A will experience a significant impact from GenAI in the next few years, and the finance function will gradually adapt to it.

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Highlight Report

Tech Mahindra’s blueprint for growth leans on industry expansion and GenAI

Tech Mahindra's new CEO, Mohit Joshi, discusses his strategic vision with HFS CEO and Chief Analyst Phil Fersht.

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Point of View

These three topics will boost your understanding of the opportunities and perils of quantum computing

Understanding tunneling, entanglement, and superposition is vital for using quantum computing to solve problems and create value.

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Data Viewpoint

Q3 2023: TWILTCH revenue growth hits low single-digits, and some decline, but big deal flow drives

Q3 2023 quarterly results show a further slowdown in revenue growth, but large deals drive optimism for some IT service providers.

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Point of View

Understanding quantum computing is critical to preparing your firm for the next leap

Technology and business leaders must recognize quantum computing's key role in planning for future compute needs.

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Point of View

GenAI can fix the IT productivity paradox

Our cohort of experts suggests that GenAI may finally fix a productivity paradox.

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Point of View

Classics over coding? Skills to power success in the GenAI economy

We explore which skills organizations will demand more as they strive to capture value from GenAI.

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Point of View

IT investment will rebalance toward AI-powered value

Early innovators share their plans for investment across the GenAI ecosystem.

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Point of View

AI will unlock value from every business function

Early innovators predict which functions will be impacted most by GenAI.

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Point of View

Waves of AI value will peak at different times

We explore early innovators’ predictions of the peak impact of GenAI on key business levers.

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Highlight Report

Wipro matches Mitie’s need for pragmatic transformation

Picking the right partner is as important as picking the right battles if you want to win with transformation.

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videocast

Fireside Chat | Phil Fersht Talks with Infinite Computer Solutions Sanjay Govil

On this special Fireside Chat, Phil Fersht is in conversation with Sanjay Govil about his personal and digital business journey.

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Market Vision Paper

Using AI to illuminate “the dark side of the moon”

The HFS take on how Soroco’s flagship product Scout uses AI to find and fix hidden pains impacting how enterprises get work done.

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Horizons Report

HFS Horizons: Low-Code Services, 2023

This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.

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Market Analysis

Competitive Intelligence from November 2023

In this month’s CI report, we’ll cover technology, insurance, life sciences, and more.

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Market Vision Paper

Tangible business value from cloud transformation remains elusive

Hybrid cloud is not just about leveraging a hybrid of public and private cloud; it must driven by a hybrid of IT and business stakeholders.

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Point of View

Professional services navigate the ethical seas of GenAI while discovering new opportunities

In a roundtable co-hosted by RRD, HFS brought together legal, business, and technology leaders to understand how these firms are embracing GenAI.

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Point of View

GenAI will re-shape business economics

We explore how GenAI will re-configure essential business economics, such as costs, revenue, and valuations.

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videocast

HFS Horizons Report | Intelligent Document Processing Products, 2023

On this HFS Videocast, Hridika Biswas, and David Cushman shared some insights from the HFS Horizons​ - Intelligent Document Processing Products, 2023.

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videocast

Unfiltered Stories | Simplicity is the new differentiator

In this edition, Don Ryan is in conversation with Abhishek Shankar to discuss the importance of simplification in the telecom industry.

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Data Viewpoint

Data is nothing without the ability to understand, analyze, and act

Modernizing data must include data’s relevance, trust, and usability to create positive customer engagements.

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videocast

HFS Horizons Report | Retail and CPG Service Providers, 2023

On this HFS Videocast, Ashish Chaturvedi & Krupa KS shared some insights from the HFS Horizons - Retail and CPG ​Service Providers, 2023.

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Horizons Report

HFS Horizons: Retail and CPG Service Providers, 2023

This Horizons report analyzes the leading service providers in enterprise retail and CPG innovation.

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Point of View

Points, waves, and fields: The new physics of work

We explore what early innovators have learned about how generative AI will reshape enterprise value.

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Point of View

How to win the race to become a Generative Enterprise™

Ascendion CEO Karthik Krishnamurthy shares the hard lessons that can help us all unlock value with GenAI.

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Point of View

GenAI is a long-term play, not an instant gratification project

Mphasis' CEO addresses GenAI's transformational promise amidst challenges in data privacy, talent, tech, and ethics.

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Point of View

Introducing your playbook for the GenAI future

How is this study different? Discover lessons learned that make this a must-read series.

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Highlight Report

Virtusa bridges the supply chain visibility gap via WisMO 2.0

Virtusa’s WisMO 2.0 promises to be a comprehensive command center solution to help enterprises combat supply chain challenges.

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Highlight Report

Infosys serves a winner for the ATP Tour

Infosys delivers data-driven insights for players and fans of the ATP Tour to improve the quality of the sport.

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videocast

Fireside Chat | Phil Fersht Talks with Celonis Alexander Rinke about GenAI

On this special Fireside Chat, Phil Fersht talks to Alexander Rinke about the impact of GenAI on the world of process intelligence.

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Highlight Report

Genpact opens its first AI center to help enterprises rethink workflows

Genpact’s first AI innovation center opened in London, reinforcing the firm’s efforts to rethink workflows and unlock personalization.

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Highlight Report

IBM leverages a UK bank’s AI baseline to rapidly build a better chatbot using GenAI

HFS explores GenAI progress at a UK bank supported by IBM and an existing AI baseline.

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Point of View

Going all-in on GenAI brings promise (and peril)

We discuss balancing GenAI enthusiasm with delivery concerns.

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Point of View

GenAI’s impact will surpass every other technology

Early adopters rank the overall impact of GenAI over the next few years against other technologies throughout history.

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Point of View

Expect some turbulence as GenAI takes off

An exclusive cohort of early enterprise adopters identify the obstacles most likely to impact your GenAI deployment.

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Point of View

GenAI success depends on talent, data, cash, and culture

We explore lessons from early innovators about the factors that ensure successful value creation with GenAI.

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videocast

Unfiltered Stories | The Future of Supply Chains – Connected, Networked, and Autonomous

In this edition, Ashish Chaturvedi is in conversation with Sunil Chauhan, and Raja Roy about the future of supply chains.

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Point of View

Data modernization is a digital imperative for enterprises to create business and customer value

Service providers and advisory firms must bring partners, domain knowledge, and tools to aid customers’ data modernization journeys.

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videocast

Fireside Chat | Phil Fersht talks with KPMG’s Cliff Justice about GenAI

On this special Fireside Chat, Phil Fersht connects with Cliff Justice to discuss where GenAI is heading at this moment and why.

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videocast

Unfiltered Stories | P&C Insurance Carriers: Have you revisited your target operating model in the era of

In this edition, HFS' Reetika Fleming is in conversation with Xceedence CEO Arun Balakrishnan on the market dynamics in P&C insurance.

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Highlight Report

ERM operationalizes the roadmap to achieve sustainability goals

To achieve sustainability goals, organizations must operationalize roadmaps and move the conversation away from boardrooms.

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videocast

Unfiltered Stories | Putting GenAI to work fighting financial crime

In this edition, HFS Research discusses Apex Fintech Solutions’ success with GenAI supported by Genpact & Amazon Bedrock.

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Highlight Report

Verizon Business and HCLTech seal $2.1b megadeal to redefine managed network services

Verizon Business and HCLTech's $2.1B partnership transforms network services globally, emphasizing the value of partnerships in telecom.

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Competitive Intelligence

qBotica: Intelligent Document Processing Capabilities, 2023

A look at how qBotica performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Parascript: Intelligent Document Processing Capabilities, 2023

A look at how Parascript performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

KnowledgeLake: Intelligent Document Processing Capabilities, 2023

A look at how KnowledgeLake performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Infinia ML: Intelligent Document Processing Capabilities, 2023

A look at how Infinia ML performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Datamatics: Intelligent Document Processing Capabilities, 2023

A look at how Datamatics performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

WorkFusion: Intelligent Document Processing Capabilities, 2023

A look at how WorkFusion performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

SS&C Blue Prism: Intelligent Document Processing Capabilities, 2023

A look at how SS&C Blue Prism performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Parashift: Intelligent Document Processing Capabilities, 2023

A look at how Parashift performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

OpenBots: Intelligent Document Processing Capabilities, 2023

A look at how OpenBots performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Nividous: Intelligent Document Processing Capabilities, 2023

A look at how Nividous performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Newgen: Intelligent Document Processing Capabilities, 2023

A look at how Newgen performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

LAIYE: Intelligent Document Processing Capabilities, 2023

A look at how LAIYE performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Kofax: Intelligent Document Processing Capabilities, 2023

A look at how Kofax performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

BotMinds: Intelligent Document Processing Capabilities, 2023

A look at how BotMinds performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Appian: Intelligent Document Processing Capabilities, 2023

A look at how Appian performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

UiPath: Intelligent Document Processing Capabilities, 2023

A look at how UiPath performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Rossum: Intelligent Document Processing Capabilities, 2023

A look at how Rossum performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Power Automate: Intelligent Document Processing Capabilities, 2023

A look at how Power Automate performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Pegasystems: Intelligent Document Processing Capabilities, 2023

A look at how Pegasystems performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Hyperscience: Intelligent Document Processing Capabilities, 2023

A look at how Hyperscience performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Google Document AI: Intelligent Document Processing Capabilities, 2023

A look at how Google Document AI performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

AYR.AI: Intelligent Document Processing Capabilities, 2023

A look at how AYR.AI performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Automation Hero: Intelligent Document Processing Capabilities, 2023

A look at how Automation Hero performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

Automation Anywhere: Intelligent Document Processing Capabilities, 2023

A look at how Automation Anywhere performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

AntWorks: Intelligent Document Processing Capabilities, 2023

A look at how AntWorks performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Competitive Intelligence

ABBYY: Intelligent Document Processing Capabilities, 2023

A look at how ABBYY performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.

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Highlight Report

Akkodis’ consolidation accelerates its presence in the digital engineering market

Getting to know Akkodis is time well-spent for savvy buyers seeking skills at the intersection of digital, IT, engineering, and talent.

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Market Analysis

Competitive Intelligence from October 2023

In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.

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videocast

Hot Vendor Firesides | GLYNT's sustainability data-as-a-service could save your relationships

In this edition, David Cushman speaks with Martha Amram on how GLYNT's sustainability data-as-a-service could save your relationships.

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videocast

Unfiltered Stories | Publicis Sapient’s vision for ecosystem value in travel, hospitality and logistics

In this edition, Melissa O'Brien, Jagdish Ghanshani & Nick Shay discuss Publicis Sapient’s vision for ecosystem value in travel, hospitality and logistics

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videocast

HFS Horizons Report | Life Science Service Providers, 2023

On this HFS Videocast, Rohan Kulkarni shares some insights from the HFS Horizons - Life Science Service Providers, 2023.

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Point of View

The recipe for CFOs driving growth and strategy

Our interview with Royal Simmons, CFO at GE Lighting, discusses CFOs fueling business growth for new Horizons in finance.

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videocast

Unfiltered Stories | How Retail and CPG firms are navigating disruption while driving innovation

In this edition, Melissa O'Brien, Tarun Chopra & Tracey Schaefer discuss how Retail & CPG firms are navigating disruption while driving innovation.

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Highlight Report

WNS TRAVOGUE aims to transform the travel experience through its digital suite

For T&H leaders, WNS TRAVOGUE’s end-to-end offerings across the value chain could help implement customer-centric strategies.

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Data Viewpoint

Cost savings is the number-one priority in F&A service providers’ selection criteria

Voice of the customer feedback in the HFS Horizons: F&A Service Providers, 2023 study shows clients still prioritize cost savings.

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Point of View

Functional collaboration, data, and people are essential to drive business value from finance

On CFO priorities, Carolina Romero shares that an organization-wide approach is imperative in driving an end-to-end transformation.

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videocast

Unfiltered Stories | Navigating the cloud-native maze

In this edition, Tom Reuner connects with Sorabh Singhal, to discuss why two-thirds of transformations fail.

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Horizons Report

HFS Horizons: Life Science Service Providers, 2023

The HFS Horizons: Life Science Service Providers, 2023 report examines the role of service providers in the life sciences industry.

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videocast

Fireside Chat | Phil Fersht Talks with Mphasis CEO Nitin Rakesh

On this special Fireside Chat, Phil Fersht connects with Nitin Rakesh to discuss the about GenAI, and its impact on the industry.

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Highlight Report

Confluence spotlights Infosys’ opportunities across GenAI, ecosystems, and change

HFS attends the Infosys Americas Confluence event and offers a spotlight on the opportunities and challenges facing Infosys.

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Highlight Report

TCS unearths transformation opportunities in life and pensions with two big deals

Life and pensions are rife for digital transformation. Enterprises should make their transformation aspirations a reality.

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Point of View

Infosys delivers a trusted financial ecosystem with blockchain for SIDBI

SIDBI recognized blockchain's ability to drive trust throughout ecosystems and turned to Infosys to make it a reality.

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Highlight Report

Google responds to enterprise fears of hyperscaler GenAI control

Google Cloud is pushing the boat out to allay enterprise fears that GenAI represents another way for hyperscalers to exert control.

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Highlight Report

From competitors to collaborators, IBM and Microsoft partner to unleash OneEcosystem™

IBM and Microsoft transition from rivals to partners, fostering innovation and addressing customer needs through a OneEcosystem™ approach.

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videocast

Fireside Chat | Phil Fersht Talks with ResultsCX MD and CEO Rajesh Subramaniam

On this special Fireside Chat, Phil Fersht is in conversation with Rajesh Subramaniam about the impact of GenAI on IT & BPO industries.

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videocast

Unfiltered Stories | The Power of OneEcosystem

In this edition, Saurabh Gupta connects with Ricardo Davila, Jason Kelley, & Chris McGuire to understand how IBM & Microsoft are collaborating.

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videocast

Fireside Chat | Phil Fersht Talks with Exponential View Founder Azeem Azhar

On this special Fireside Chat, Phil Fersht connects with Azeem Azhar to discuss the role GenAI, and its impact on the industry.

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Point of View

Cognizant's CMT diversity delivers wins for The English FA

Diversity and a framework combining connectivity, content, collaboration, and commerce deliver for Cognizant's CMT clients.

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Horizons Report

HFS Horizons: Intelligent Document Processing Products, 2023

The report examines how well IDP technology vendors help clients embrace IDP products to drive process transformation, evaluating the capabilities of tech the

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Highlight Report

Amdocs acquires Helix Service Assurance to close the loop for 5G-era networks

With its strategic acquisition, Amdocs aims to become a dominant force in this booming industry.

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Highlight Report

KPMG’s $2 billion GenAI plan targets transformation with trust

KPMG is forging ahead with a $2 billion investment in GenAI despite 92% of business leaders expressing concerns about its risks.

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Competitive Intelligence

TaskUs: Generative Enterprise™ Services Capabilities, 2023

A look at how TaskUs performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Sutherland: Generative Enterprise™ Services Capabilities, 2023

A look at how Sutherland performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Movate: Generative Enterprise™ Services Capabilities, 2023

A look at how Movate performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Hitachi Digital Services: Generative Enterprise™ Services Capabilities, 2023

A look at how Hitachi Digital Services performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Ciklum: Generative Enterprise™ Services Capabilities, 2023

A look at how Ciklum performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Cigniti: Generative Enterprise™ Services Capabilities, 2023

A look at how Cigniti performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Amdocs: Generative Enterprise™ Services Capabilities, 2023

A look at how Amdocs performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

WNS: Generative Enterprise™ Services Capabilities, 2023

A look at how WNS performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

UST: Generative Enterprise™ Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

TCS: Generative Enterprise™ Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Sonata: Generative Enterprise™ Services Capabilities, 2023

A look at how Sonata performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

PwC: Generative Enterprise™ Services Capabilities, 2023

A look at how PwC performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Mphasis: Generative Enterprise™ Services Capabilities, 2023

A look at how Mphasis performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

LTIMindtree: Generative Enterprise™ Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

KPMG: Generative Enterprise™ Services Capabilities, 2023

A look at how KPMG performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

HCLTech: Generative Enterprise™ Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

EXL: Generative Enterprise™ Services Capabilities, 2023

A look at how EXL performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Deloitte: Generative Enterprise™ Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Brillio: Generative Enterprise™ Services Capabilities, 2023

A look at how Brillio performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Akkodis: Generative Enterprise™ Services Capabilities, 2023

A look at how Akkodis performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Wipro: Generative Enterprise™ Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Tech Mahindra: Generative Enterprise™ Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Publicis Sapient: Generative Enterprise™ Services Capabilities, 2023

A look at how Publicis Sapient performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Persistent: Generative Enterprise™ Services Capabilities, 2023

A look at how Persistent performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

NTT DATA: Generative Enterprise™ Services Capabilities, 2023

A look at how NTT Data performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Infosys: Generative Enterprise™ Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

IBM: Generative Enterprise™ Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Genpact: Generative Enterprise™ Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

EY: Generative Enterprise™ Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Eviden: Generative Enterprise™ Services Capabilities, 2023

A look at how Eviden performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Cognizant: Generative Enterprise™ Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Capgemini: Generative Enterprise™ Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Bain: Generative Enterprise™ Services Capabilities, 2023

A look at how Bain performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Ascendion: Generative Enterprise™ Services Capabilities, 2023

A look at how Ascendion performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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Competitive Intelligence

Accenture: Generative Enterprise™ Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.

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videocast

Fireside Chat | Phil Fersht Talks with Tech Mahindra MD & CEO Designate Mohit Joshi

On this special Fireside Chat, Phil Fersht is in conversation with Mohit Joshi about his personal and digital business journey.

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Highlight Report

TechM targets GenAI-enabled MVPs for life sciences

TechM stays grounded as it experiments with GenAI to help its clients with real, impactful solutions.

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Highlight Report

HCLTech’s AI-infused analytics solution provides real-time, actionable data insights for business users

HCLTech Advantage Analytics leverages cloud data services for real-time content search, simplifying data consumption for decision making.

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Hot Tech

HFS OneEcosystem Hot Vendor: SnapLogic

Snaplogics IPaaS solution delivers intelligent automation and generative integration capabilities.

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Highlight Report

UST boosts telecom services growth with the acquisition of MobileComm

UST’s acquisition of MobileComm will boost its attractiveness to technology buyers in cloud and wireless telecommunications firms.

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Highlight Report

Genpact’s 360-degree sponsor bank oversight program helps de-risk sponsor operations

Genpact helps a leading bank manage its sponsor business, supporting US-based payment companies with a 360-degree sponsor program.

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videocast

Fireside Chat | Phil Fersht Talks with Cognizant CEO Ravi Kumar

On this special Fireside Chat, Phil Fersht connects with Ravi Kumar to discuss the role GenAI, and its impact on the industry.

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Horizons Report

HFS Horizons: Generative Enterprise™ Services, 2023

The industry’s first competitive analysis of services firms and the value they create with enterprise clients exploring GenAI.

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videocast

Unfiltered Stories | The Power of OneEcosystem

In this edition, Saurabh Gupta connects with Indira Gillingham, and Jason Kelley to understand how IBM & Salesforce are collaborating.

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Point of View

Salesforce and IBM partner to bring the OneEcosystem™ to life

Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.

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Point of View

Using low-code in your SDLC can accelerate delivery by 85%

Low-code brings visual software development, allows co-creation and speed to market, and speeds software delivery by up to 85%.

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Point of View

Standing in line is for the supermarket, not for software development

Why do we still use software development methodologies that waste time delivering impact? New tools can deliver real outcomes.

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Competitive Intelligence

UST: Enterprise Blockchain Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Mphasis: Enterprise Blockchain Services Capabilities, 2023

A look at how Mphasis performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Eviden: Enterprise Blockchain Services Capabilities, 2023

A look at how Eviden performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Coforge: Enterprise Blockchain Services Capabilities, 2023

A look at how Coforge performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Tech Mahindra: Enterprise Blockchain Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

TCS: Enterprise Blockchain Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Point of View

India's growing medical tourism calls for increasing healthcare-IT collaboration

Growth of medical tourism in India is incumbent upon collaboration between tech providers and healthcare providers.

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Competitive Intelligence

NTT DATA: Enterprise Blockchain Services Capabilities, 2023

A look at how NTT DATA performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Globant: Enterprise Blockchain Services Capabilities, 2023

A look at how Globant performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Cognizant: Enterprise Blockchain Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Infosys: Enterprise Blockchain Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

IBM: Enterprise Blockchain Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

EY: Enterprise Blockchain Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Capgemini: Enterprise Blockchain Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Accenture: Enterprise Blockchain Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.

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Highlight Report

Mphasis acquires and aggregates to meet CTOs’ AI needs

Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.

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Market Vision Paper

Only a third of enterprises are realizing their cloud ambitions

Cloud is no longer just a technology discussion. It is about enabling transformation, and organizations need a clear target for outcomes.

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Point of View

After the hype: What happened to the metaverse?

The metaverse may still be stuck in the starting blocks, but post-hype may be the right time to revisit your strategy.

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Competitive Intelligence

UST: Public Blockchain Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Coforge: Public Blockchain Services Capabilities, 2023

A look at how Coforge performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

TCS: Public Blockchain Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

NTT DATA: Public Blockchain Services Capabilities, 2023

A look at how NTT DATA performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Infosys: Public Blockchain Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

IBM: Public Blockchain Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Globant: Public Blockchain Services Capabilities, 2023

A look at how Globant performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Capgemini: Public Blockchain Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Competitive Intelligence

Accenture: Public Blockchain Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023

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Competitive Intelligence

EY: Public Blockchain Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.

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Market Analysis

Competitive Intelligence from September 2023

In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.

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Highlight Report

TCS uses open banking to help GenZ and students build credit

TCS is harnessing open banking effectively to help users of the Housemate app better manage their money.

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Highlight Report

Genpact care management enables clinicians to practice at the top of their license

Administrative burdens constrain clinicians from practicing at the top of their license; technology can remediate the situation.

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videocast

Unfiltered Stories | The next frontier of the ServiceNow ecosystem

In this edition, Tom Reuner connects with Richard Stubbs to discuss the evolution of the ServiceNow ecosystem.

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videocast

Fireside Chat | Phil Fersht talks with Accenture's Chair and CEO Julie Sweet about GenAI

Join us in this special Fireside Chat with Phil Fersht and Julie Sweet, as they delve into the transformative impact of gen AI on the business landscape.

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Highlight Report

Connecting the berries: Genpact unchains a leading berry brand’s supply chain

A berry brand recognized it must embrace digital transformation to maintain its top spot in the market.

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Market Vision Paper

Navigating the cloud-native maze

Cloud is becoming a business discussion. Thus, organizations need to define and align their business and technology objectives rather than stay lost in

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videocast

Fireside Chat | Phil Fersht Talks with Accenture's Paul Daugherty

On this special Fireside Chat podcast, Phil Fersht is in conversation with Paul Daugherty on the potential impacts of GenAI on enterprises and the workforce.

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Highlight Report

Wipro’s Medadvantage360 platform delivers impressive outcomes for Medicare

Wipro's Medadvantage360 meets the needs of our seniors through technology, ensuring they get the care they need when they need it.

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Point of View

Five steps to an autonomous, networked supply chain

Supply chains are recovering and becoming more networked and value-based.

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Market Vision Paper

Capgemini’s Connected Enterprise: Delivering continuous digital and sustainable business value

Capgemini’s Connected Enterprise creates an intelligent ecosystem to deliver enhanced business outcomes.

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Highlight Report

Cognizant’s healthcare counter-offensive with segmentation and GenAI a likely winner

Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.

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Highlight Report

WNS boxes clever with a one-two punch of finance data and talent

WNS aims to solve finance leaders' data analysis struggle with its Financial Intelligence-in-a-Box suite.

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Data Viewpoint

F&A clients are going beyond BPO, prioritizing data and analytics services

Finance leaders are considering data and analytics a critical initiative to dive deep into business operations.

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Data Viewpoint

Enterprises see talent as the key to establishing digital command centers for process insight

Skilled talent is important in bridging the enterprise data gap that decelerates the journey to digital command centers.

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Highlight Report

Sonata Software amplifies Microsoft Fabric’s potential for the CIO

Microsoft Fabric and Sonata’s Lightning Build are attempting to ease the challenges of data for the enterprise.

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Highlight Report

Capgemini makes digital currency work offline in Aussie banking pilot

Capgemini has cracked the problem of making digital currency work offline in a pilot with ANZ Bank in Australia.

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Competitive Intelligence

Tech Mahindra: F&A Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

HCLTech: F&A Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Datamatics: F&A Services Capabilities, 2023

A look at how Datamatics performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Conduent: F&A Services Capabilities, 2023

A look at how Conduent performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

WNS: F&A Services Capabilities, 2023

A look at how WNS performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Wipro: F&A Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Sutherland: F&A Services Capabilities, 2023

A look at how Sutherland performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

EXL: F&A Services Capabilities, 2023

A look at how EXL performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Cognizant: F&A Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

TCS: F&A Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Infosys: F&A Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

IBM: F&A Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Genpact: F&A Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Capgemini: F&A Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Competitive Intelligence

Accenture: F&A Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: F&A Services Capabilities, 2023.

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Hot Tech

HFS OneEcosystem Hot Vendor: DataSwitch

DataSwitch delivers an enterprise-grade, no-code, self-serviceable platform for data modernization and data engineering.

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Highlight Report

WNS applies GenAI to a global insurer’s end-to-end claims process

WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.

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Data Viewpoint

Mid-tiers dominate the five fastest-growing service providers in Q2 ‘23 for revenue growth

Mid-tier IT companies are the fastest-growing service providers amid a continued economic slowdown.

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Data Viewpoint

Continued slowdown in revenue growth of TWILTCH impacts employee headcount

Service providers have faced talent shortages; however, as attrition moderated, hiring and headcount growth slowed.

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Market Impact Report

Building alignment around business goals is essential to beginning a data modernization strategy

HFS surveyed 500 business and IT leaders to share how they overcame challenges and delivered outcomes while modernizing their data.

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Data Viewpoint

From basic to predictive processes: The “insights” leap enterprises must make to fuel growth

Enterprises need to push to move from basic process insights to predictive insights.

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Point of View

HCLTech’s “supercharging progress” claim is more than marketing for BFSI firms battling the

HCLTech hosted its first BFSI analyst event. Here are HFS' top takeaways for enterprises in the year of the digital dichotomy.

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Point of View

If you aren’t using GenAI daily, get out of the way!

If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.

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Market Analysis

Competitive Intelligence from August 2023

In this month’s CI report, we’ll cover technology, sustainability, banking and financial services, cybersecurity, and more.

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videocast

Fireside Chat | Phil Fersht Talks with Sonata Software CEO & MD Samir Dhir

On this special Fireside Chat, Phil Fersht is in conversation with Samir Dhir about his personal and digital business journey.

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Highlight Report

Infosys strikes a megadeal with Liberty Global to cement its presence in the telecom industry

Infosys secures €1.5B deal with Liberty Global, highlighting AI capabilities, cost savings, and telecom expertise.

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Horizons Report

HFS Horizons: Public Blockchain Services, 2023

This report evaluates the public blockchain market’s key service providers, enterprise priorities, and market evolution.

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Horizons Report

HFS Horizons: Enterprise Blockchain Services, 2023

This report evaluates the enterprise blockchain market’s key service providers, enterprise priorities, and market evolution.

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Highlight Report

Rightpoint’s Total Experience approach applies a fresh lens to experience strategy

Rightpoint’s Total Experience approach binds CX, EX, and PX, connecting experience dots across the customer lifecycle.

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Highlight Report

KPMG demonstrates there are many paths to building your innovation ecosystem

HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.

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Highlight Report

IBM and Adobe partner to help CMOs get personal

IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.

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videocast

HFS Horizons Report | Services for the Platform Economy, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Services for the Platform Economy, 2023, Ashish Chaturvedi.

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Point of View

GEODIS turns to Tech Mahindra to drive new efficiencies with process intelligence

HFS connected with Tech Mahindra and its client GEODIS to learn why enterprises should consider it for process intelligence.

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Horizons Report

HFS Horizons: F&A Service Providers, 2023

An evaluation of key F&A service providers to understand the core priorities for clients and evolution of the F&A space.

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Point of View

Generative AI will bring more humanity into the workplace

GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.

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Highlight Report

Cognizant: A worthy end-to-end digital provider for the platform economy

Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.

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videocast

HFS Horizons Report | Cards and Payments Service Providers, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Cards and Payments Service Providers, 2023, Divya Iyer.

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Point of View

Keep your options open when it comes to public or private LLMs

When it comes to large language models, leaders should avoid hitching their wagons to any one approach.

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Data Viewpoint

Win over the C-suite so they become the champions of enterprise modernization for BFS firms

40% of BFS firms say the funding and selection of full-services firms rests with the C-suite and senior business executives.

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Highlight Report

Genpact’s GenAI slashes insight-creation effort for life sciences and healthcare

Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.

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Point of View

Health plans must stop prior authorizations and quit putting consumers at risk

Prior authorization is a dangerous business practice that does nothing but put people who need care at risk.

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Market Vision Paper

Simplicity is the new differentiator

This research paper aims at understanding what key principles should underpin simplification initiatives in the telecom industry.

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Market Analysis

Competitive Intelligence from July 2023

In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, healthcare and more.

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Competitive Intelligence

Globant: Service Capabilities for the Platform Economy, 2023

A look at how Globant performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

WNS: Service Capabilities for the Platform Economy, 2023

A look at how WNS performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

TCS: Service Capabilities for the Platform Economy, 2023

A look at how TCS performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

TaskUs: Service Capabilities for the Platform Economy, 2023

A look at how TaskUs performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

Teleperformance: Service Capabilities for the Platform Economy, 2023

A look at how Teleperformance performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

Cognizant: Service Capabilities for the Platform Economy, 2023

A look at how Cognizant performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Competitive Intelligence

Accenture: Service Capabilities for the Platform Economy, 2023

A look at how Accenture performed in the HFS Horizons: Services for the Platform Economy, 2023.

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Highlight Report

Ascendion grabs Nitor Infotech to match boom in client demand for GenAI

Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.

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Point of View

A 360° view of the health consumer will improve the triple aim of care

A 360° view of the health consumer will sustainably improve all attributes of the triple aim of care and keep us healthy, longer.

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Highlight Report

EY fixes flaws in GenAI to deliver large-scale code migration for financial services client

GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.

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Highlight Report

Capgemini puts its money where the growth is—APAC

Capgemini acquired Japanese firm BTC to enhance its APAC strategy.

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Highlight Report

ServiceNow reconfigures its ecosystem to build out workflows enabled by GenAI

ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.

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Highlight Report

HCLTech drives business ops and experience with live GenAI

HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.

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videocast

Fireside Chat | Phil Fersht Talks with Roger Lvin, President & Board Member at Hitachi Vantara

On this special Fireside Chat, Phil Fersht talks with Roger Lvin about his personal and digital business journey.

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Highlight Report

IBM uses GenAI to help Euro telco call-center team work better

Valuable insight is going to waste in call centers. IBM found a fix with generative AI.

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Highlight Report

Capgemini joins in GenAI’s me-too mire

Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.

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Highlight Report

EXL helps CFOs make better strategic use of their data

EXL's DFS platform brings together analytical talent with domain expertise to drive data-led insights at speed.

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Highlight Report

NTT DATA dovetails its conversational AI eva with GenAI to reimagine CX for L’Oréal

eva is almost equivalent to a human associate in some dimensions with add-on benefits.

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Highlight Report

Infosys is helping banks transform trade finance through blockchain

Trade finance stakeholders must keep up with the blockchain revolution or risk missing the benefits of lower costs and complexity.

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Highlight Report

Genpact hopes to tempt CFOs with a strengthened F&A proposition

Genpact is taking a data-driven approach enabling CFOs to balance growth and profitability.

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Highlight Report

Cognizant goes blue with the Cognizant Ocean business group

Cognizant has launched a new business group, Cognizant Ocean, to help ocean industries

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Point of View

Emerson cuts costs and scales complex automation with Python-powered Robocorp

When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.

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Highlight Report

Tech Mahindra bets big on integrated cloud offerings

Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.

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Horizons Report

HFS Horizons: Services for the Platform Economy, 2023

This Horizons report covers the leading service providers catering to born-digital platform businesses.

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Highlight Report

Process intelligence pure-play Skan partners to add enterprise-scale capabilities

Pure-play process-intelligence vendor Skan added mindzie to its partnership roster in a play to deliver process transparency.

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videocast

Unfiltered Stories | The great commercial banking innovation catch-up

In this edition, Elena Christopher caught up with Chinmay Patel to discuss how Citizens is driving innovation in commercial banking.

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Highlight Report

Unit4 ERP helps Magnox through people-centric transformation

Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.

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Competitive Intelligence

Virtusa: Cards and Payments Services Capabilities, 2023

A look at how Virtusa performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

Mphasis: Cards and Payments Services Capabilities, 2023

A look at how Mphasis performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

LTIMindtree: Cards and Payments Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

Eviden (an Atos business): Cards and Payments Services Capabilities, 2023

A look at how Eviden (an Atos business) performed in the HFS Horizons: Cards and payments service providers, 2023.

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Highlight Report

Abacode targets firms’ ecosystem-wide cyber threat

Enterprises must not only eliminate security vulnerabilities in their organization, but also in their partners and suppliers.

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Point of View

Increase the success of healthcare vertical integration with industry cloud

Healthcare vertical integration must embrace the industry cloud to mitigate the risks of point solutions.

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Competitive Intelligence

Wipro: Cards and Payments Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

Genpact: Cards and Payments Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

IBM: Cards and Payments Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Cards and payments service providers, 2023.

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Highlight Report

Wipro launches private 5G as-a-service to better serve data-hungry enterprises

Private 5G-as-a-service will suit enterprises that prefer to outsource both the capital risk and the need to recruit 5G experts.

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Highlight Report

Emulate State Farm’s HCLTech-built future-proof insurance infrastructure

HCLTech’s DNA in infrastructure and deep expertise led State Farm to select it to help achieve its IT goals.

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Competitive Intelligence

Cognizant: Cards and Payments Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

Capgemini: Cards and Payments Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

TCS: Cards and Payments Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

Infosys: Cards and Payments Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

EY: Cards and Payments Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

Deloitte: Cards and Payments Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: Cards and payments service providers, 2023.

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Competitive Intelligence

Accenture: Cards and Payments Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Cards and payments service providers, 2023.

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Point of View

Virtusa unscrambles tech spaghetti for a leading US publisher

This engagement exemplifies why it is vital for enterprises to deliver a consistent and unified user experience.

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videocast

Unfiltered Stories | Healthcare ecosystem capabilities and experience can supercharge performance

In this edition, Rohan Kulkarni at HFS speaks with Sanjay Subramanian and Srinivas Shankar at Cognizant Americas.

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Horizons Report

HFS Horizons: Cards and Payments Service Providers, 2023

Payments are the most interesting and biggest area of activity and investment in new capabilities across banking and financial services (BFS).

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Market Impact Report

The consumer goods and retail playbook for navigating disruption while driving innovation

Only 6% of consumer goods and retail executives say their companies focus on all the right initiatives.

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Market Impact Report

Infusing intelligence and predictability with digital process twins

In challenging times, enterprises seeking greater operations visibility and efficiencies quickly turn to process intelligence.

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Competitive Intelligence

Wipro: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Mphasis: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Mphasis performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Hitachi Vantara: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Hitachi Vantara performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Hexaware: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Hexaware performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Genpact: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

EXL: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how EXL performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Teleperformance: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Teleperformance performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Tech Mahindra: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

LTIMindtree: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

EPAM: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how EPAM performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Capgemini: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

WNS: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how WNS performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

TCS: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Sutherland: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Sutherland performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Publicis Sapient: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Publicis Sapient performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Infosys: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

IGT Solutions: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how IGT Solutions performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

HCLTech: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Cognizant: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Coforge: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Coforge performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Competitive Intelligence

Accenture: Travel, Hospitality, and Logistics Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.

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Highlight Report

Service providers invest billions and train thousands for the GenAI gold rush

Generative AI’s (GenAI) promise of a $7 trillion prize has prompted a gold rush among service providers as they hurry to organize and claim a piece of the a

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Data Viewpoint

Banks’ continued investment in cloud needs to deliver cost and income impact

HFS’ latest IT services investment data for banks is in! Check out what makes the cut and why.

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Highlight Report

Changing how work gets done can inspire improved healthcare outcomes

To transform the enterprise work paradigm, work must shift to better outcomes for health consumers and healthcare enterprises.

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Point of View

How business leaders can take control of the GenAI conversation

Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?

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Point of View

The bots ARE coming for your job after all

Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.

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Highlight Report

Clinion AI responds to growing demand to serve remote clinical trials

Clinion is keen to serve the growing demand for eClinical solutions that monitor and collect data in clinical trials.

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Highlight Report

Wipro helps banks push more workloads to the cloud

Wipro is combining new industry cloud solutions with deep domain expertise to help banks embrace ‘digital’.

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Point of View

Cut license churn by unlocking value for CIOs, software, and services firms

To reduce license churn, it is essential to help the CIO train users on new features.

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Point of View

Generative AI meets software development: The advent of generative coding

Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.

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Point of View

Krista’s platform meets enterprises’ urgent need to integrate AI at speed and scale

In the GenAI frenzy, Krista’s AI iPaaS solution aims to orchestrate enterprise AI with security and governance at the forefront.

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Horizons Report

HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023

This Horizons report delivers our 2023 assessment of 21 travel, hospitality, and logistics industry service providers.

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videocast

Unfiltered Stories | Perception isn’t always reality: The case for more effective data management

In this edition, Don Ryan discusses with Rex Ahlstrom and Allan Coulter about the business case and requirements for effective data management.

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videocast

HFS Horizons Report | Employee Benefits Administrators, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Employee Benefits Administrators, 2023, Rohan Kulkarni.

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Data Viewpoint

Surprisingly, the five fastest-growing service providers in Q1 2023 are some of the largest—not the

With investments in IT, many of the larger players maintained higher growth while mid-tier providers’ growth slowed in Q1 2023.

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Point of View

DEAS leverages GenAI to harvest 30% efficiency in operations and sourcing

With everyone discussing long-term effects, generative AI is already providing immediate benefits for low hanging use cases.

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Market Analysis

Competitive Intelligence from June 2023

In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, and healthcare.

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Highlight Report

To become a phoenix rising from the ashes, Atos needs to crystalize its ambitions

After announcing the separation of its infrastructure services business, Atos presented its new strategy.

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Point of View

For SHL and Virtusa, collaboration was the key to addressing CX while tackling technical debt

SHL is on a quest to tackle technical debt with its TalentCentral platform by partnering with Virtusa for a managed services engagement.

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Point of View

Healthcare ecosystem capabilities and experience can supercharge performance

Cognizant's Boehringer Ingelheim and Horizon wins reflects their performance, experience, and healthcare ecosystem capabilities.

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Highlight Report

Publicis Sapient adds sizable LATAM nearshore capabilities by Practia acquisition

Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.

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Highlight Report

Newgen platform offers partner and ecosystem wins for transformation

NewgenONE IDP goes beyond simple data extraction and focuses on how data helps in gaining business intelligence.

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videocast

Unfiltered Stories | Wipro shines as a payer enterprise innovator

In this edition, Rohan Kulkarni at HFS speaks with Nani Iyer, Head of Growth and Strategy at Wipro Healthcare.

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Point of View

Generative AI offers personalization and loyalty across the enterprise—if you get it right

Generative AI will empower hyper-personalization efforts across the entire enterprise value chain.

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Highlight Report

WNS bets on revenue operations to lure platform enterprises

Outsource RevOps to providers that understand the nuances of the platform economy if you want to maximize your chances of success.

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Highlight Report

HCPs should build ecosystems with innovative preventive health tech

Aarca Research is an example of an innovative and proprietary preventive healthcare technology solution.

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Highlight Report

IBM finds CEOs racing ahead of their teams in pursuit of $7 trillion GenAI prize

There’s a disconnect between the speed CEOs want to move and the ability of their enterprise to take advantage of GenAI.

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Point of View

The dos and don'ts and potential costs of GenAI

Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.

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Competitive Intelligence

Workday: Employee Benefits Administrators Services Capabilities, 2023

A look at how Workday performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

WTW: Employee Benefits Administrators Services Capabilities, 2023

A look at how WTW performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

TriNet: Employee Benefits Administrators Services Capabilities, 2023

A look at how TriNet performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

SAP: Employee Benefits Administrators Services Capabilities, 2023

A look at how SAP performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Oracle: Employee Benefits Administrators Services Capabilities, 2023

A look at how Oracle performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Mercer: Employee Benefits Administrators Services Capabilities, 2023

A look at how Mercer performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Infor: Employee Benefits Administrators Services Capabilities, 2023

A look at how Infor performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Empyrean: Employee Benefits Administrators Services Capabilities, 2023

A look at how Empyrean performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Conduent: Employee Benefits Administrators Services Capabilities, 2023

A look at how Conduent performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

bswift: Employee Benefits Administrators Services Capabilities, 2023

A look at how bswift performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

ADP: Employee Benefits Administrators Services Capabilities, 2023

A look at how ADP performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

UKG: Employee Benefits Administrators Services Capabilities, 2023

A look at how UKG performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

PlanSource: Employee Benefits Administrators Services Capabilities, 2023

A look at how PlanSource performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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videocast

Hot Vendor Firesides | Apto.ai’s ML-powered No-Code platform generates instant Java code advantages

Apto.ai's Founder & CEO Prashanth Kuppur and MD Björn Schwarz are the latest to pull up a chair for our Hot Vendor Firesides.

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Highlight Report

Krista makes security software deployment elementary with IBM Watson integration

Despite the hype, automating across the software development lifecycle takes more than a splash of generative AI.

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Competitive Intelligence

Paycor: Employee Benefits Administrators Services Capabilities, 2023

A look at how Paycor performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Paychex: Employee Benefits Administrators Services Capabilities, 2023

A look at how Paychex performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Namely: Employee Benefits Administrators Services Capabilities, 2023

A look at how Namely performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Maestro Health: Employee Benefits Administrators Services Capabilities, 2023

A look at how Maestro Health performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Market Impact Report

Digital differentiation for asset and wealth managers must focus on “better”—not just “more”

HFS surveyed 150 asset and wealth management leaders to understand the future of this changing sector.

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Competitive Intelligence

Insperity: Employee Benefits Administrators Services Capabilities, 2023

A look at how Insperity performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Gusto: Employee Benefits Administrators Services Capabilities, 2023

A look at how Gusto performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Ceridian: Employee Benefits Administrators Services Capabilities, 2023

A look at how Ceridian performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Businessolver: Employee Benefits Administrators Services Capabilities, 2023

A look at how Businessolver performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Benefitfocus: Employee Benefits Administrators Services Capabilities, 2023

A look at how Benefitfocus performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

Alight: Employee Benefits Administrators Services Capabilities, 2023

A look at how Alight performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Competitive Intelligence

TELUS Health: Employee Benefits Administrators Services Capabilities, 2023

A look at how TELUS Health performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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videocast

Unfiltered Stories | Driving innovation impact in trade finance in uncertain times

In this edition, Elena Christopher caught up with Rajesh Wadhwa to talk about what this delicate balance means for the world of trade finance.

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videocast

HFS Horizons Report | ServiceNow Services, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report -ServiceNow Services, 2023, Tom Reuner.

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Point of View

Invest in the three HFS innovation Horizons to conquer consumer goods and retail disruption

RCPG firms should make strategic technology investments with a coherent focus on business outcomes.

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Competitive Intelligence

Jellyvision: Employee Benefits Administrators Services Capabilities, 2023

A look at how Jellyvision performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.

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Highlight Report

Publicis Sapient converts better experience into improved health outcomes

Digital capabilities to address health outcomes through experience and engagement delivers real value to health consumers.

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Data Viewpoint

Amid headwinds, banks prioritize investment in data and compliance business services

Here are business services investment priorities and recommendations for banks during the wait-and-see economy.

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Hot Tech

HFS OneOffice Hot Vendor: Alaffia Health

Alaffia health addresses healthcare payment integrity through its AI-powered capabilities.

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Point of View

HFS’ “RPA is dead” prophecy comes true as UiPath ends its “bot for every user” narrative

To propel its next growth phase, UiPath must center its narrative around the demands of the Generative Enterprise™.

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Data Viewpoint

TWILTCH revenue growth remains sluggish in the first quarter of 2023

The latest quarterly (Q1 2023) results show a continued decline in revenue growth of TWILTCH service providers.

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videocast

Unfiltered Stories | Navigating the Digital Dichotomy with IBM Consulting

In this edition, Saurabh speaks with Andie & Neeraj about how enterprises can balance the macroeconomic “slowdown” with the “big hurry” to innovate.

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Point of View

GBS rebranding: The starting point to help enterprises balance growth and cost priorities

GBS leaders need to focus on value-based outcomes and rebrand as a strategic partner to drive organizational strategic objectives.

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Data Viewpoint

IT budgets nosedive across industries as enterprises wait out macroeconomic headwinds

IT-related budgets have taken a massive nosedive in one year. HFS breaks down the impact and recommended actions.

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Market Vision Paper

UST is thriving in the age of talent wars

This mid-size service provider fosters a culture of connectivity and empathy to reshape business and work.

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Horizons Report

HFS Horizons: Employee Benefits Administrators, 2023

This Horizons report examines and rates industry-specific capabilities of benefits administrators in managing benefits for employers.

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Highlight Report

Bigger, better LTIMindtree uses its scale and synergies to land Hellenic Bank

The merger placed LTIMindtree among the ranks of leading IT vendors, with a reported revenue of $4.2 billion.

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Highlight Report

Tech Mahindra’s new AceFin solution offers contextualized CFO process insights

Tech Mahindra has launched a new F&A solution called AceFin, designed to address the multiple priorities of CFOs.

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Highlight Report

Enterprises must move to dynamic operations to survive the third trigger of change

Today’s unpredictable world will need leaders to create different plans and be flexible and relevant to customers and employees.

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Highlight Report

Bain invests in Ashling to meet the enterprise need for holistic automation expertise

Bain & Company is partnering with, and investing in, former HFS Hot Vendor Ashling Partners to help enterprises scale automation.

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videocast

Unfiltered Stories | Deploying SaaS to deliver successful outcomes in Healthcare

In this edition, Joel Martin connects with Rohan Kulkarni, Viktor Reznicek & Josh Zalen to learn how healthcare organizations are adopting SaaS platform.

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Market Analysis

Competitive Intelligence from May 2023

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, healthcare, insurance and more.

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Competitive Intelligence

EY: ServiceNow Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

DXC: ServiceNow Services Capabilities, 2023

A look at how DXC performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Deloitte: ServiceNow Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Zensar: Data Modernization Services Capabilities, 2023

A look at how Zensar performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Accenture: ServiceNow Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

UST: Data Modernization Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Sonata Software: Data Modernization Services Capabilities, 2023

A look at how Sonata Software performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Mphasis: Data Modernization Services Capabilities, 2023

A look at how Mphasis performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Coforge: Data Modernization Services Capabilities, 2023

A look at how Coforge performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Wipro: Data Modernization Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Virtusa: Data Modernization Services Capabilities, 2023

A look at how Virtusa performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

TechM: Data Modernization Services Capabilities, 2023

A look at how TechM performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

LTIMindtree: Data Modernization Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Hexaware: Data Modernization Services Capabilities, 2023

A look at how Hexaware performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Genpact: Data Modernization Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Deloitte: Data Modernization Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Cognizant: Data Modernization Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Capgemini: Data Modernization Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Atos: Data Modernization Services Capabilities, 2023

A look at how Atos performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

TCS: Data Modernization Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Publicis Sapient: Data Modernization Services Capabilities, 2023

A look at how Publicis Sapient performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

KPMG: Data Modernization Services Capabilities, 2023

A look at how KPMG performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Infosys: Data Modernization Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

IBM: Data Modernization Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Hitachi: Data Modernization Services Capabilities, 2023

A look at how Hitachi performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

EY: Data Modernization Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

Accenture: Data Modernization Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.

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Competitive Intelligence

UST: ServiceNow Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Plat4mation: ServiceNow Services Capabilities, 2023

A look at how Plat4mation performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

NTT DATA: ServiceNow Services Capabilities, 2023

A look at how NTT DATA performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

NewRocket: ServiceNow Services Capabilities, 2023

A look at how NewRocket performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

LTIMindtree: ServiceNow Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

IBM: ServiceNow Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

GlideFast: ServiceNow Services Capabilities, 2023

A look at how GlideFast performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Wipro: ServiceNow Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Thirdera: ServiceNow Services Capabilities, 2023

A look at how Thirdera performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

TCS: ServiceNow Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Kyndryl: ServiceNow Services Capabilities, 2023

A look at how Kyndryl performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

HCLTech: ServiceNow Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Cognizant: ServiceNow Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Cask: ServiceNow Services Capabilities, 2023

A look at how Cask performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Atos: ServiceNow Services Capabilities, 2023

A look at how Atos performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

KPMG: ServiceNow Services Capabilities, 2023

A look at how KPMG performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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Competitive Intelligence

Infosys: ServiceNow Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.

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videocast

Unfiltered Stories | Lessons from the Metaverse - Focus on Customer Value

In this edition, David Cushman speaks with Clement Grandin about how Foundever is improving customer experience in the metaverse.

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Point of View

Don’t get flummoxed by data estate modernization. Get focused.

Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.

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Highlight Report

LTIMindtree’s engineering+digital scale offers RCPG firms an alternative to Tier-1 vendors

LTI’s engineering pedigree and Mindtree’s digital background make LTIMindtree a solid managed services provider to win big work.

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Highlight Report

Coforge and InsurNode drive insurance innovation and CX with blockchain

Coforge recently partnered with InsurNode to develop an on-demand insurance platform that leverages blockchain.

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Highlight Report

Coforge breaks the billion barrier, offering intimacy at scale for needy customers

Coforge joins the growing gaggle of mid-tier IT and business services providers to cross the $1 billion annual revenue mark.

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Highlight Report

Infosys personalizes medicine powered by SAP

Infosys personalized medicine solution has all the components needed to help pharma scale personalized medicine.

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videocast

HFS Horizons Report | Data Modernization Services, 2023

On this HFS Videocast, two of the authors Joel Martin and Kumar Nikhil Bhaskar talk about the HFS Horizons Report - Data Modernization Services, 2023.

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Point of View

In conversation with Ian Barkin: Dig deep to surface process truths

HFS interview with Ian Barkin on how he sees the process intelligence space evolving.

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videocast

HFS Horizons Summit | NYC—Unleash the Next Horizon for Your Company Through Data Modernization

Replay of session - Unleash the Next Horizon for Your Company Through Data Modernization

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videocast

HFS Horizons Summit | NYC—The Evolution of the Autonomous Enterprise: Your Horizon 3 Innovation Agenda

Replay of session - The Evolution of the Autonomous Enterprise: Your Horizon 3 Innovation Agenda

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videocast

HFS Horizons Summit | NYC—Is GBS The Orchestrator and Operator of the Autonomous Enterprise… or Else?

Replay of session - Is GBS The Orchestrator and Operator of the Autonomous Enterprise… or Something Else?

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videocast

HFS Horizons Summit | NYC—The Sustainability Emergency: What Can Any Decision Maker Do Right Now?

Replay of session - The Sustainability Emergency: What Can Any Decision Maker Do Right Now?

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videocast

HFS Horizons Summit | NYC—C-Suite Fireside Chat with Mihir Shukla: Generative AI and Automation– the

Replay of session - C-Suite Fireside Chat with Mihir Shukla

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videocast

HFS Horizons Summit | NYC—It’s All About Experience in the Autonomous World

Replay of session - It’s All About Experience in the Autonomous World

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videocast

HFS Horizons Summit | NYC—C-Suite Fireside Chat and Thoughts on the Day with Tony Filippone, Chief -

Replay of session - C-Suite Fireside Chat and Thoughts on the Day with Tony Filippone

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videocast

HFS Horizons Summit | NYC—C-Suite Fireside Chat with Yusuf Tayob: Reinventing Enterprise Operations

Replay of session - C-Suite Fireside Chat with Yusuf Tayob

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videocast

HFS Horizons Summit | NYC—Automation Does Not Equal Autonomous: What’s the Ongoing Role of Automation

Replay of session - Automation Does Not Equal Autonomous

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videocast

HFS Horizons Summit | NYC—The Great ChatGPT Bake Off

Replay of session - The Great ChatGPT Bake Off

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videocast

HFS Horizons Summit | NYC—C-Suite Fireside Chat with Oliver Pfeil: Driving New Sources of Value Through

Replay of session - C-Suite Fireside Chat with Oliver Pfeil

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videocast

HFS Horizons Summit | NYC—Data: The Lifeblood of the Autonomous Enterprise

Replay of session - Data: The Lifeblood of the Autonomous Enterprise

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videocast

HFS Horizons Summit | NYC—Leadership Panel: The Road to the Generative Enterprise™️: Confronting to

Replay of session - Leadership Panel: The Road to the Generative Enterprise™️

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Highlight Report

What did Cognizant do to strike a billion-dollar deal with CoreLogic?

Cognizant’s decade-long relationship did not secure the win—its end-to-end proven capabilities did.

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Market Vision Paper

Perception isn’t always reality: The case for more effective data management

The enterprise’s trust in data is high, perhaps unrealistically high. Learn about the reasons and action items.

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Highlight Report

Key Takeaways from the HFS Horizons Summit—New York City 2023–and the rise of the Generative

Highlights from dynamic discussions in NYC with enterprise and industry leaders on the road to the Generative Enterprise.

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Horizons Report

HFS Horizons: Data Modernization Services, 2023

This report profiles 23 leading enterprise data modernization services providers and their capabilities across three Horizons.

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Market Impact Report

Commercial banks need a digital reboot—their customer expansion aspirations depend on it

HFS Research, in partnership with Infosys, surveyed 150 commercial banking leaders.

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Highlight Report

Infosys is ready to disrupt enterprise use cases with its new 5G-as-a-service offering

5G provides faster speeds, lower latency, and tighter security, increasing device density and enhancing enterprise applications.

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Highlight Report

Sonata Software acquires to double down on cloud and data to serve target verticals

Sonata’s acquisition of Quant aims to fuel its growth in the US-based BFSI and HLS industries.

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Highlight Report

EY extends the blockchain-fueled infrastructure for ecosystems

EY is industrializing its blockchains, backing its bet that blockchains will do for ecosystems what ERP did for enterprises.

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Highlight Report

EY’s OpsChain ESG offers the trust enterprises need to unite on sustainability

Moving the needle on sustainability demands transparency, measurability, and traceability across global ecosystems.

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Highlight Report

UST acquires Advantasure to service surge in government health plans

UST HealthProof acquired a leading provider of technology-enabled solutions for government-sponsored health plans.

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Highlight Report

Accenture turns to the metaverse to scale management training and improve EX

Accenture is using the metaverse to scaele manager and negotiator capabilities.

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Point of View

Modernize or risk disintermediation—A global payment services leader reinvents merchants

Our research is informed by a recent survey with 150 payment providers.

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Market Vision Paper

Xebia brings a passion for people, technology, and knowledge sharing

Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.

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Competitive Intelligence

Cognizant: Digital Marketing and Sales Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

HGS: Digital Marketing and Sales Services Capabilities, 2023

A look at how HGS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

Infosys: Digital Marketing and Sales Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

Genpact: Digital Marketing and Sales Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

Mphasis: Digital Marketing and Sales Services Capabilities, 2023

A look at how Mphasis performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

Tech Mahindra: Digital Marketing and Sales Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

Concentrix: Digital Marketing and Sales Services Capabilities, 2023

A look at how Concentrix performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

TCS: Digital Marketing and Sales Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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Competitive Intelligence

Accenture: Digital Marketing and Sales Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.

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videocast

HFS Horizons Report | Metaverse Services Providers, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Metaverse Services Providers, 2023, David Cushman.

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Market Analysis

Competitive Intelligence from April 2023

In this month’s Competitive Intelligence report, we’ll cover technology, consumer products, healthcare, insurance and more.

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Data Viewpoint

The CIO mandate: Best practices today's CIO must follow to win

HFS' research agenda supporting the CIO Agenda.

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Highlight Report

The new relevance of GBS as a transformation agent

Enterprises need to take advantage of available technology, operating model, or service delivery levers to drive transformation.

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Highlight Report

The future of the metaverse hinges on generating authentic brand value

Metaverse strategies must deliver authentic human connections in a digital format.

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Point of View

Automate the mundane to focus human empathy on emotional touchpoints

Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.

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Highlight Report

Agility and market readiness are essential for CFOs to be strategic partners

TCS augmented its service portfolio, enabling CFOs to become change agents and transformation partners.

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Highlight Report

Hexaware maps out how payment providers can keep up with customers

Consumer expectations and emerging technologies are driving a rapid evolution in payments and demanding payment providers to modernize.

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Horizons Report

HFS Horizons: ServiceNow Services, 2023

ServiceNow is no longer a capability discussion, rather the ecosystem is pivoting to transformation.

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Highlight Report

Enriching employee experience is crucial to sail through the talent crisis

Without purpose and empathy, old-school management will be left behind.

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Market Analysis

The 2023 BFSI research agenda

Here's what HFS has in store for BFSI industry coverage in 2023.

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Highlight Report

Accenture embeds science to power its pharma offerings with Bionest

Accenture’s recent acquisition of Bionest brings niche skills that will help pharma develop strategies for complex treatments.

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Highlight Report

EY’s ChatGPT-infused payroll managed services target low-cost EX gains

EY unleashes Microsoft Azure based OpenAI on its managed services for payroll

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Highlight Report

Infosys’ ties with ServiceNow offer confidence for firms in transformation

Large organizational transformations demand reliable partnerships between an enterprise's technology, and services providers.

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Highlight Report

Banks are quietly moving from Hitachi Vantara technology to services

Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.

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Highlight Report

Industrial clusters are a step toward the critical mass sustainability needs

Accenture has made industrial clusters a cornerstone of its sustainability and energy transition efforts.

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Market Impact Report

The payment providers’ playbook for practical, innovation-led transformation

HFS Research, in partnership with Infosys, surveyed 150 payment providers across North America and Europe.

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Highlight Report

Capgemini helps banks complement, componentize, and extend core banking capabilities

Core banking modernization no longer exclusively means rip and replace; it increasingly means componentize, complement, and extend.

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Data Viewpoint

When banks evaluate service providers, they should evaluate their ecosystem partners, too

Banks should consider the value service providers deliver via ecosystems to benefit from their execution & innovation capabilities.

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Highlight Report

Accenture rises to unique challenges of platform businesses

Platform businesses have become an irresistible customer segment for IT and business process services (BPS) providers.

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Highlight Report

ServiceNow pure-play Thirdera invests for global scale

Clients tend to work with ServiceNow pure-plays because “they are not GSIs”.

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Horizons Report

HFS Horizons: Digital Marketing and Sales Service Providers, 2023

The report evaluates the leading service providers in Digital Marketing and Sales services​.

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Hot Tech

HFS OneEcosystem Hot Vendor: SISA

HFS designated SISA an HFS Hot Vendor because of its deep understanding of the payments industry and forensics-driven MDR platform.

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Market Impact Report

The ecosystem imperative: How to create new sources of value in BFS enterprises

A fresh new study that examines how financial services firms strive for new forms of value through innovation and ecosystems.

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videocast

HFS Horizons Report | Supply Chain Services, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Supply Chain Services, 2023, Ashish Chaturvedi.

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Highlight Report

BlackLine wants to be the financial controllers’ process orchestrator

BlackLine is charting a broader vision of operational financial management and starting to deliver on it with Accounting Studio.

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Point of View

NFTs are more than Bored Apes—and they could play a role in your organization

Enterprises of all shapes and sizes should look beyond consumer hype and endeavor to understand NFTs.

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Highlight Report

HCLTech’s Metafinity combines tech with industry knowhow to speed metaverse outcomes

Here comes HCLTech with the launch of a customer-proven platform to help enterprises succeed in the new paradigm of the metaverse.

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Point of View

The seven hills of nearshoring: Lisbon might be Hitachi Vantara’s best-kept secret

Enterprises looking for a partner with a nearshore presence in Europe should take a close look at Lisbon and Hitachi Vantara.

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Hot Tech

HFS OneEcosystem Hot Vendor: GLYNT.AI

GLYNT is a preparation engine for sustainability data.

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videocast

Hot Vendor Firesides | Working Solutions shares 27 years of experience in perfecting hybrid working

Working Solutions VP Program Success April Wiita is the latest to pull up a chair for our Hot Vendor Firesides.

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Competitive Intelligence

Zensar: Supply Chain Services Capabilities, 2023

A look at how Zensar performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Hitachi Vantara: Supply Chain Services Capabilities, 2023

A look at how Hitachi Vantara performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Atos: Supply Chain Services Capabilities, 2023

A look at how Atos performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Wipro: Supply Chain Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

PwC: Supply Chain Services Capabilities, 2023

A look at how PwC performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

KPMG: Supply Chain Services Capabilities, 2023

A look at how KPMG performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Infosys: Supply Chain Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

HCLTech: Supply Chain Services Capabilities, 2023

A look at how HCLTech performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

GEP: Supply Chain Services Capabilities, 2023

A look at how GEP performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Genpact: Supply Chain Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Deloitte: Supply Chain Services Capabilities, 2023

A look at how Deloitte performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Cognizant: Supply Chain Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Tech Mahindra: Supply Chain Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

TCS: Supply Chain Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

IBM: Supply Chain Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

EY: Supply Chain Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Capgemini: Supply Chain Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Supply Chain Services, 2023.

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Competitive Intelligence

Accenture: Supply Chain Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Supply Chain Services, 2023.

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Hot Tech

HFS OneOffice Hot Vendor: bluecopa

Real-time finance observatory platform bluecopa helps enterprises automate financial operations.

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Highlight Report

Deloitte targets procurement transformation with managed services integration

Deloitte is adopting a distinctive approach to broaden its procurement proposition to drive innovation and growth.

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Highlight Report

Cognizant acquires AustinCSI to better serve client demand for cloud, AI, and analytics

Cognizant has bought the benefits of a product-centric mindset. Now it must work to scale that benefit within.

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Market Impact Report

From Surviving to Thriving in Hybrid Work

This report dives into how employee experience is defining the digital workplace.

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Highlight Report

Disruptive innovation: The rocky road to Web3

HFS hosted a summit in London where Dr. Mary Lacity shared her insights on the growing importance of Web3

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Market Vision Paper

The autonomous enterprise is much more than technology—it’s about operationalizing business agility

The autonomous enterprise is about creating the organizational agility you need to survive in the digital world.

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Highlight Report

Sustainability is not a nice-to-have; it’s existential to business and life

Integrating sustainability into organizational functions and activities will proliferate meaningful impacts.

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Competitive Intelligence

UST: Metaverse Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

LTIMindtree: Metaverse Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Foundever: Metaverse Services Capabilities, 2023

A look at how Foundever performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Hexaware: Metaverse Services Capabilities, 2023

A look at how Hexaware performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

TCS: Metaverse Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

RRD: Metaverse Services Capabilities, 2023

A look at how RRD performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

PwC: Metaverse Services Capabilities, 2023

A look at how PwC performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Cognizant: Metaverse Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Coforge: Metaverse Services Capabilities, 2023

A look at how Coforge performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Capgemini: Metaverse Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Wipro: Metaverse Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Tech Mahindra: Metaverse Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Publicis Sapient: Metaverse Services Capabilities, 2023

A look at how Publicis Sapient performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

KPMG: Metaverse Services Capabilities, 2023

A look at how KPMG performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

Infosys: Metaverse Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

IBM: Metaverse Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Competitive Intelligence

EY: Metaverse Services Capabilities, 2023

A look at how EY performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Highlight Report

Cognizant’s Mobica acquisition helps clients unlock their IoT potential

Cognizant has acquired Mobica, an IoT software engineering service, providing enterprises with end-to-end IoT solutions.

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Competitive Intelligence

Accenture: Metaverse Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Metaverse Services Providers, 2023.

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Highlight Report

Digital dichotomy: Outcomes and innovation help budgets beat macroeconomics

Kalyan Kumar shares his view on what changed recently and leaders' expectations during the challenging macroeconomic situation.

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Point of View

UMass Memorial proves access to clinical care is key to good patient outcomes

Expert partners and committed leadership are critical to ensure patients can access the right care at the right time.

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Horizons Report

HFS Horizons: Supply Chain Services, 2023

The report covers the leading service providers in enterprise supply chain innovation​.

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Highlight Report

Hexaware bolsters life sciences capability with the integration of HighPoint and Mobiquity

Hexaware has leapfrogged life sciences capabilities by stitching together capabilities from Mobiquity and HighPoint Solutions.

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Highlight Report

Foster enterprise growth in recessionary times: The case for the autonomous enterprise

Adopt an autonomous mindset and move from effort to purpose.

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Highlight Report

Emulate State Farm’s HCLTech-built future-proof insurance infrastructure

State Farm reorganized its core IT infrastructure to keep up with digital shifts.

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Highlight Report

The autonomous enterprise: Everyone’s trying to get there; can we?

Creating an autonomous enterprise is a when-not an if. Clearly, leadership is trying to configure the right solutions to get there.

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Highlight Report

The future of technology services innovation hinges on re-imagining talent strategy

Ravi Kumar shares his vision for how services industry leaders can help shape the workforce of the future.

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Hot Tech

HFS OneOffice Hot Vendor: Apto.ai

Apto.ai “no-code” platform can reduce traditional development time and costs by 60% to 70%.

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Data Viewpoint

TWILTCH revenue growth slows across the board, some into single digits

TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.

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Highlight Report

Ecosystem for growth is a burgeoning priority for enterprises to transform and scale

Enterprises wishing to thrive in the market must have an open mind and be willing to collaborate and co-create.

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Competitive Intelligence

TATA Elxsi: Digital Engineering Services Capabilities, 2023

A look at how TATA Elxsi performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Softtek: Digital Engineering Services Capabilities, 2023

A look at how Softtek performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Publicis Sapient: Digital Engineering Services Capabilities, 2023

A look at how Publicis Sapient performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Persistent: Digital Engineering Services Capabilities, 2023

A look at how Persistent performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Cyient: Digital Engineering Services Capabilities, 2023

A look at how Cyient performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Bosch SDS: Digital Engineering Services Capabilities, 2023

A look at how Bosch SDS performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

ACL Digital: Digital Engineering Services Capabilities, 2023

A look at how ACL Digital performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Wipro: Digital Engineering Services Capabilities, 2023

A look at how Wipro performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Virtusa: Digital Engineering Services Capabilities, 2023

A look at how Virtusa performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

UST: Digital Engineering Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Tech Mahindra: Digital Engineering Services Capabilities, 2023

A look at how Tech Mahindra performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Erstwhile Mindtree: Digital Engineering Services Capabilities, 2022

A look at how Erstwhile Mindtree performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

LTTS: Digital Engineering Services Capabilities, 2023

A look at how LTTS performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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videocast

Leadership Panel | The Third Trigger of Change, Can Enterprises Survive with Current Operating Models?

Replay of session - Leadership Panel : The Third Trigger of Change, Can Enterprises Survive with Current Operating Models?

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videocast

Enterprise Leadership Session | The Horizons of Finance Innovation

Reply of session - Enterprise Leadership Session: The Horizons of Finance Innovation

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videocast

Horizon 1 Showcase | The Autonomous Enterprise—Everyone’s Trying to Get There; Can We?

Replay of session - Horizon 1 Showcase: The Autonomous Enterprise—Everyone’s Trying to Get There; Can We?

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videocast

CEO Fireside Chat | Remotivating Our People to Succeed in Challenging Times

Replay of session - CEO Fireside Chat: Remotivating Our People to Succeed in Challenging Times

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videocast

Employee Experience Imperative | Leveraging Talent in a Hybrid World

Replay of session - Employee Experience Imperative: Leveraging Talent in a Hybrid World

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videocast

Horizon 2 Showcase | The Context and Plans We Need for Sustainability

Replay of session - Horizon 2 Showcase: The Context and Plans We Need for Sustainability Session

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Highlight Report

Brave marketers must lead with data to drive change

Building partnerships beyond the business with an experience-first focus is imperative for modern marketers.

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Competitive Intelligence

Erstwhile LTI: Digital Engineering Services Capabilities, 2023

A look at how Erstwhile LTI performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

IBM: Digital Engineering Services Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Hitachi Vantara: Digital Engineering Services Capabilities, 2023

A look at how Hitachi Vantara performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

EPAM: Digital Engineering Services Capabilities, 2023

A look at how EPAM performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Cognizant: Digital Engineering Services Capabilities, 2023

A look at how Cognizant performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Ascendion: Digital Engineering Services Capabilities, 2023

A look at how Ascendion performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

TCS: Digital Engineering Services Capabilities, 2023

A look at how TCS performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Infosys: Digital Engineering Services Capabilities, 2023

A look at how Infosys performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

HCLTech: Digital Engineering Services Capabilities, 2023

A look at how HCL performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Globant: Digital Engineering Services Capabilities, 2023

A look at how Globant performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Capgemini: Digital Engineering Services Capabilities, 2023

A look at how Capgemini performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Akkodis: Digital Engineering Services Capabilities, 2023

A look at how Akkodis performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Competitive Intelligence

Competitive Intelligence from March 2023

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, BFSI, cybersecurity, healthcare and others.

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Competitive Intelligence

Accenture: Digital Engineering Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Digital Engineering Service Providers, 2023.

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Highlight Report

Botminds adds “prompt automation” to accelerate document understanding

IDP vendor Botminds has wasted no time finding a real-world business use for generative AI.

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Highlight Report

Foundever rebrand makes life simpler for enterprise customers

Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.

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Highlight Report

Accenture–ServiceNow relationship offers users new options to reinvent business operations

Enterprises expand their use of ServiceNow beyond ITSM but succeed if they work with a suitable service partner in the new space.

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Highlight Report

Wipro re-purposes its retail portfolio to foster the OneOffice™ mindset

Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.

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Highlight Report

Busting metaverse BS to understand where we are now and where we are headed!

At the London HFS Horizons Summit, we convened an expert panel to bust the metaverse bullsh*t.

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Highlight Report

WNS doubles down on procurement and analytics expertise

WNS has recently acquired two companies to bolster its existing procurement and analytics offerings.

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Point of View

Don’t let ChatGPT distract from the value of generative AI in healthcare

Leverage the excitement of ChatGPT to craft a practical roadmap of embedding GAI to drive disruptive innovation.

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Point of View

Manufacturers must break down IT/OT silos for effective digital transformation

Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.

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Highlight Report

NTT’s research focuses on photonics to deliver practical healthcare solutions

NTT is experimenting with photonics to enhance healthcare delivery through the next generation of the internet.

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Highlight Report

Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Highlight Report

Optum and LHC Group’s integration shows the power of vertical integration in healthcare

Optum and LHC Group’s integration shows the power of vertical integration in healthcare.

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Point of View

CPOs demystify the new value equation for procurement.

HFS and Infosys BPM co-hosted a digital roundtable with a diverse mix of 16 global procurement executives.

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Highlight Report

Genpact provides operations muscle to help banks scale BaaS

Banking as a Service (BaaS) is transforming how enterprises consume and deliver banking services.

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Point of View

SAP S/4HANA conversion is costly, and delaying it makes it even costlier

Enterprise leaders should be mindful that delaying S/4H migration will impact different organizational factors unfavorably.

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Highlight Report

India’s steady climb up the Global Innovation Index inks a changing world order

Strategy on intensifying the innovation and collaboration culture can help India sustain its growing international prominence.

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videocast

Unfiltered Stories | Reimagining the automation discussion

In this edition, Tom Reuner is in discussion with Bill Lobig & Matt Lyteson about the lessons learned from operationalizing the journey toward cloud

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Highlight Report

Key Takeaways from the ​HFS Horizons Summit—London 2023​

Timely takeaways! We've captured the top takeaways from each session at our HFS Horizons Summit - London 2023 here.

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Horizons Report

HFS Horizons: Metaverse Services Providers, 2023

This HFS Horizons report profiles 18 leading service providers and consultants offering metaverse services.

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videocast

HFS Horizons Report | Digital Engineering Service Providers, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Digital Engineering Service Providers, 2023, Nandini Tare.

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videocast

Hot Vendor Firesides | Botminds targets speed to cut cost of complex automation

Botminds CTO and Co-Founder Ansari Ismail is the latest to pull up a chair for our Hot Vendor Firesides.

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Highlight Report

AYR’s 2-2-4 approach takes on “impossible” enterprise IDP challenges

To deliver speed-to-value when deploying Intelligent Document Processing, AYR is offering a refreshing 2-2-4 approach.

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Highlight Report

HGS acquires TekLink to amp data-led BPO value for enterprises

HGS acquired TekLink to help amplify the data-led capabilities it offers to enterprises.

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Highlight Report

Technology investment should support your sustainability goals. Not the opposite

SAP was barely mentioned at PWC's SAP hackathon. Good

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Point of View

CPG firms close the customer gap by going direct

Over 70% of CPG firms are building a DTC business model to increase sales, drive customer loyalty, and increase profitability.

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Competitive Intelligence

Amdocs: Service Capabilities for Retail Banks, 2023

A look at how Amdocs performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Competitive Intelligence from February 2023

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability and life sciences.

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Data Viewpoint

Key priorities that business leaders want BPO leaders to focus on

Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.

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Point of View

Atos’ Airbus move would be a defensive strategy, not an answer to structural headwinds

What are Atos' strategic options after several unsolicited bids?

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Highlight Report

Can NTT DATA’s acquisition spree springboard the firm as a digital and analytics leader?

NTT Data is acquiring digital and analytics firms in the US to become a well-rounded partner for North American clients.

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Competitive Intelligence

Virtusa: Service Capabilities for Retail Banks, 2023

A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Sutherland: Service Capabilities for Retail Banks, 2023

A look at how Sutherland performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Mphasis: Service Capabilities for Retail Banks, 2023

A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

LTIMindtree: Service Capabilities for Retail Banks, 2023

A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Hitachi Vantara: Service Capabilities for Retail Banks, 2023

A look at how Hitachi Vantara performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Hexaware: Service Capabilities for Retail Banks, 2023

A look at how Hexaware performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Genpact: Service Capabilities for Retail Banks, 2023

A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Firstsource: Service Capabilities for Retail Banks, 2023

A look at how Firstsource performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

PwC: Service Capabilities for Retail Banks, 2023

A look at how PwC performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Publicis Sapient: Service Capabilities for Retail Banks, 2023

A look at how Publicis Sapient performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

IBM: Service Capabilities for Retail Banks, 2023

A look at how IBM performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

HCLTech: Service Capabilities for Retail Banks, 2023

A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Cognizant: Service Capabilities for Retail Banks, 2023

A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Highlight Report

Prepare for a data deluge with the internet of twins

The internet of twins will deliver new operational insights - but only if we adopt new approaches to using such insights at scale.

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Competitive Intelligence

Capgemini: Service Capabilities for Retail Banks, 2023

A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Wipro: Service Capabilities for Retail Banks, 2023

A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

TCS: Service Capabilities for Retail Banks, 2023

A look at how TCS performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Infosys: Service Capabilities for Retail Banks, 2023

A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

EY: Service Capabilities for Retail Banks, 2023

A look at how EY performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Competitive Intelligence

Deloitte: Service Capabilities for Retail Banks, 2023

A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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videocast

HFS Webinar | Genpact focuses on being an agent of change for enterprises

In this webinar, HFS CEO Phil Fersht is in discussion with Genpact's CEO Tiger Tyagarajan and Chief Strategy Officer, Katie Stein.

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videocast

HFS Horizons Report | The Best Service Providers for Retail Banks, 2023

On this HFS Videocast, we talk with one of the authors of the HFS Horizons - The Best Service Providers for Retail Banks, 2023, Elena Christopher.

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Competitive Intelligence

Accenture: Service Capabilities for Retail Banks, 2023

A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.

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Point of View

Strategies for developing the data-led enterprise: Q&A with EXL’s Ankor Rai & Gaurav Iyer

Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.

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Point of View

Evolving automation to spur business services for enterprise growth and innovation

How Xerox is leveraging Workato to realize its ambition to create autonomous processes.

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Highlight Report

Virtusa’s Open Innovation Platform helps banks drive innovation with fintechs

Build, buy, and compose is becoming the innovation mantra for BFS firms. Virtusa's OIP helps banks safely include fintechs.

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Highlight Report

‘Launch by NTT DATA’ tackles transformation disconnects

Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.

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Highlight Report

Fujitsu’s Web3 platform can unleash OneEcosystem value for partners

Fujitsu is setting up a Web3 platform that can crack one of the toughest challenges of HFS’ new-value generating OneEcosystem™.

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Highlight Report

Mphasis addresses the lack of interoperability that is dangerous to our health

Interoperability is not a data problem, rather human health challenge as systems continue to resist sharing data meaningfully.

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Highlight Report

Self-insured employers are bending the cost of care with Carrum Health

Value-based care in a commercial construct is gaining attention and scale as employers' contract directly with providers.

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Point of View

Redefine cloud strategy to maximize cloud-native transformation value

Enterprise leaders must address a few common challenges to capture full value from their cloud native transformation Investments.

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Data Viewpoint

Metaverse wins for enterprise services spend as caution tightens belts

100% of enterprises say they will up spend on metaverse services over the next two years. Low code also immune from cuts.

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Highlight Report

Wipro adopts the OneOffice™ mindset with its new organizational structure

Wipro’s aspiration to create the OneOffice is commendable, but it is easier said than done.

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Horizons Report

HFS Horizons: Digital Engineering Service Providers, 2023

This report assesses the value 25 service providers convey to their clients for digital engineering services.

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Market Analysis

Leading the energy transition

Using positions of influence to align organizations and systems with the global sustainability context.

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Point of View

Tech Mahindra’s inorganic growth is expanding its insurance portfolio

Acquisitions bring platform capabilities as well as two new insurtechs to Tech Mahindra’s insurance practice

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Competitive Intelligence

Competitive Intelligence from January 2023

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, banking and financial services, healthcare, and life sciences.

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Point of View

Follow investor money—it’s leading directly to the metaverse

Those suffering metaverse hesitancy should follow the money, prioritizing better EX and CX, and enhanced data with digital twins.

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videocast

Fireside Chat | Phil Fersht Talks with iOPEX Technologies SVP Phani Sridhar

On this special Fireside, HFS CEO & Chief Analyst Phil Fersht talks with Phani Sridhar, SVP - Strategy & Insights at iOPEX Technologies.

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Highlight Report

Accenture’s investment ecosystem offers enterprises a bridge to the metaverse

Accenture puts $100m where its metaverse mouth is, taking strategic investments in a range of metaverse-enabling tech vendors.

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Data Viewpoint

Enterprise leaders shifting BPO focus from cost savings to better business Outcomes.

Enterprise leaders now recognize the need to expand BPO services to include end-to-end processes and enterprise-wide data flows. 

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Data Viewpoint

Business leaders want BPOs to turn data into an asset and find hidden value

Enterprise leaders seek ways to maximize their data’s value to find new sources of value and create insights for decision-making

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videocast

Fireside Chat | Phil Fersht Talks with UST CEO Krishna Sudheendra

On this special Fireside, HFS CEO & Chief Analyst Phil Fersht talks with Krishna Sudheendra, CEO at UST.

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Highlight Report

Rainbird makes complex privacy risk assessment a seamless experience

Complex processes need scalable decision engines that can easily cut through complexity, and Rainbird delivers on its promise.

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videocast

HFS Horizons Report | Process Intelligence Products, 2023

On this HFS Videocast, two of the authors Reetika Fleming and Sam Duncan talk about the HFS Horizons Report​ - Process Intelligence Products, 2023.

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Point of View

Media holds a solution to the sustainability emergency. It must use it now

The media industry must treat the climate and sustainability emergency… like an emergency.

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Highlight Report

Wipro’s EMaaS smartly optimizes for modular Medicaid and commercial plans

Wipro’s EMaaS platform is a solution addressing state and commercial health plans’ current needs.

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Highlight Report

BUXOM Cosmetics plumps for Publicis Sapient to pay more than metaverse lip service

Publicis Sapient’s metaverse pipeline is bearing fruit, evidence that CMOs are increasingly ready to dive into the metaverse.

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Highlight Report

Unlock your automotive data to win—Accenture helps Renault shapeshift auto insurance.

CIOs and data officers must look beyond their organizations toward their wider ecosystem for new sources of value.

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Horizons Report

HFS Horizons: The Best Service Providers for Retail Banks, 2023

This report assesses 21 service providers in terms of the value they provide to their retail banking clients.

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Point of View

Finance Superheroes leverage the OneEcosystem mindset to vault ahead of the competition

Only 12% finance organizations have realized their ambitions. What are these Superheroes doing differently?

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Market Impact Report

How India can rise to the challenge of developing a winning talent ecosystem

We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.

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videocast

Fireside Chat | Phil Fersht talks with KPMG’s Cliff Justice about innovation

On this special Fireside, Phil Fersht is in conversation with Cliff Justice on how can we move forward fast with our innovation thinking.

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videocast

Hot Vendor Firesides | Innovators should stop making excuses and get started with low-code solutions

Joget President and CEO Raveesh Dewan is the latest to pull up a chair for our Hot Vendor Firesides.

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Highlight Report

Utegration acquisition burnishes Cognizant’s SAP Chops

Cognizant goes beyond its key verticals with Utegration acquisition for SAP transformation.

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videocast

Unfiltered Stories | A practical approach to addressing healthcare price transparency

In this edition, Rohan Kulkarni speaks with Ramesh Kumar about how health plans & TPAs are addressing compliance with CMS’s price transparency.

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Point of View

Tech powered by Ayushman Bharat Digital Mission will improve health outcomes

The ABDM launched by the Indian government in September 2021 intends to make healthcare more accessible and affordable.

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Point of View

Pharma spin-offs need an ecosystem play to realize their targeted benefits

Pharma spin-offs must explore partnerships with suppliers to address opportunities for process reengineering and transformation.

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Highlight Report

TCS enables enterprise productivity optimization with its Agile BPO practice

TCS is one of few professional service providers adopting Agile practices within business process operations (BPO).

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Point of View

Transparency is the only way for oil and gas companies to regain trust

An ecosystem of partners could coalesce around one major oil and gas firm that discloses its imperfect transition plan.

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Competitive Intelligence

UltimateSuite: Process Intelligence Product Capabilities, 2023

A look at how UltimateSuite performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

StereoLOGIC: Process Intelligence Product Capabilities, 2023

A look at how StereoLOGIC performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Skan: Process Intelligence Product Capabilities, 2023

A look at how Skan performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Signavio: Process Intelligence Product Capabilities, 2023

A look at how Signavio performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

QPR: Process Intelligence Product Capabilities, 2023

A look at how QPR performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

NICE: Process Intelligence Product Capabilities, 2023

A look at how NICE performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Fluxicon: Process Intelligence Product Capabilities, 2023

A look at how Fluxicon performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Apromore: Process Intelligence Product Capabilities, 2023

A look at how Apromore performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

ABBYY: Process Intelligence Product Capabilities, 2023

A look at how ABBYY performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

UiPath: Process Intelligence Product Capabilities, 2023

A look at how UiPath performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Soroco: Process Intelligence Product Capabilities, 2023

A look at how Soroco performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

SoftwareAG: Process Intelligence Product Capabilities, 2023

A look at how SoftwareAG performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Pega: Process Intelligence Product Capabilities, 2023

A look at how Pega performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Nintex: Process Intelligence Product Capabilities, 2023

A look at how Nintex performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Microsoft: Process Intelligence Product Capabilities, 2023

A look at how Microsoft performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

MEHRWERK: Process Intelligence Product Capabilities, 2023

A look at how MEHRWERK performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

IBM: Process Intelligence Product Capabilities, 2023

A look at how IBM performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Automation Anywhere: Process Intelligence Product Capabilities, 2023

A look at how Automation Anywhere performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Appian: Process Intelligence Product Capabilities, 2023

A look at how Appian performed in the HFS Horizons: Process Intelligence Products, 2023.

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Competitive Intelligence

Celonis: Process Intelligence Product Capabilities, 2023

A look at how Celonis performed in the HFS Horizons: Process Intelligence Products, 2023.

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Highlight Report

Comprehensive data management enables decision-making for CIO and CFO functions

Syniti drives business outcomes through data quality solutions.

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videocast

Hot Vendor Firesides | How Workfellow is tackling process intelligence’s implementation challenges

Workfellow’s Co-Founder and CEO Kustaa Kivelä is the latest to pull up a chair for our Hot Vendor Firesides.

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videocast

HFS Horizons Report | Sourcing and Procurement Service Providers, 2022

On this HFS Videocast, two of the authors Saurabh Gupta & Reetika Fleming talk about the HFS Horizons - Sourcing and Procurement Service Providers, 2022.

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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Highlight Report

Reduce risk and build cloud-native program resilience with collaborative automation

A more effective collaboration between IT Operations teams and automation can reduce the risks of cloud-native transformations

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Data Viewpoint

Demand is soaring across the sustainability services value chain​

Sustainability is embedding itself throughout systems, organization, and the services sector

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Point of View

Medtronic automates lifecycle management to expand patient engagement

Automated lifecycle management will enhance patient engagement, enabling efficient operations and greater cost savings.

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Point of View

CMOs and CX leaders must fight for metaverse investment or face the boot

Putting together your 2023 marketing plans without including the metaverse may be a one-way ticket to your rapid exit.

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Point of View

CX and EX an “infinite loop” for driving value as uncertainty looms

Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.

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Data Viewpoint

A connected energy and utilities industry beckons—so connect up your technology plans

Investment in IoT technology tops the energy and utilities industry radars going into 2023

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Market Impact Report

Ukrainian agribusiness shows sustainability can win—even in a war

Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience

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Highlight Report

Transformation-weary leaders need best-practice platforms to weather economic storms

Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.

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Market Analysis

HFS Super Seven Services Employers in 2022

Which of the top 16 IT and business services providers were the best employers in the world?

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Horizons Report

HFS Horizons: Process Intelligence Products, 2023

This report evaluates leading process mining and task mining vendors’ capabilities to help enterprises tackle process debt.

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Point of View

Tech-enabled services are key to realizing healthcare vertical integration value

Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.

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Point of View

How C-suites can win the war for talent by building authentic futures

In a world of conflict, crisis and downturn, C-suites need to win the talent war by empowering staff to shape the future.

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Data Viewpoint

IT services deals must deliver value and lasting impact else fall under scrutiny

IT services deal renegotiation does not always mean concerns; it might be a preference.

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Highlight Report

Pharmas can accelerate digital transformation with Infosys' BASE acquisition

BASE acquisition by Infosys has reinforced its capabilities to aid life science to get value from cloud and emerging tech.

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videocast

Fireside Chat | Phil Fersht Talks with Rightpoint’s Ron Shamah and Jesse Murray

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Ron Shamah and Jesse Murray at Rightpoint.

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Highlight Report

Apromore deal offers Salesforce customers fast time-to-value

In December 2022, Salesforce led a Series B funding round, which totaled $10.3 million, in process mining specialist Apromore.

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Competitive Intelligence

Competitive Intelligence from December 2022

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, finance and accounting, healthcare and other.

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Highlight Report

EY’s global platform roll-out is focused on offering BFSI clients long-term value

The Big Four are expanding to products. HFS looks at EY's Nexus platform expansion and what's in it for BFSI enterprises.

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Highlight Report

Unlock your enterprise-wide information to unleash the power of OneOffice

Content-centric integrated technology can simplify information flows and unleash the potential of OneOffice™.

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Point of View

Get quantum-ready today, or risk a smash-and-grab on your data

Deploying post-quantum cryptography will not be without risks. Enterprises must start developing well-thought-out roadmaps now.

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Market Vision Paper

Publicis Sapient brings its SPEED philosophy to digital business transformation

Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.

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videocast

Fireside Chat | Phil Fersht Talks with Publicis Sapient CEO Nigel Vaz

On this special Fireside Chat, Phil Fersht talks with Nigel Vaz about his personal and digital business journey.

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videocast

Unfiltered Stories | How Automation & AI are changing the traditional narrative of business services

In this edition, Saurabh Gupta connects with Bharath Yadla & Shivani Agarwal to discuss how Automation & AI make managed services and business services sexy.

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Market Impact Report

Take a holistic, humane approach toward content moderation for brand safety

A real-time content moderation strategy has become a prerequisite for every online platform.

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Data Viewpoint

The $600 billion self-insured market being ignored by service providers at their own peril

Service providers remain aligned with commercial insurance that is declining while not investing in growth segments.

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2022

Discover six new HFS Hot Vendors - the Q4 2022 cohort chosen for their distinctiveness, ecosystem robustness, and client impact.

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videocast

Unfiltered Stories | The transformative power of digital operations in banking

In this edition, Elena Christopher discusses with Jasmeet Narang and Rohan de Souza the transformative power of digital operations in banking.

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Competitive Intelligence

Wipro: Sourcing and Procurement Services Capabilities, 2022

A look at how Wipro performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

Capgemini: Sourcing and Procurement Services Capabilities, 2022

A look at how Capgemini performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

Accelerate: Sourcing and Procurement Services Capabilities, 2022

A look at how Accelerate performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

TCS: Sourcing and Procurement Services Capabilities, 2022

A look at how TCS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

IBM: Sourcing and Procurement Services Capabilities, 2022

A look at how IBM performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

Genpact: Sourcing and Procurement Services Capabilities, 2022

A look at how Genpact performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

WNS: Sourcing and Procurement Services Capabilities, 2022

A look at how WNS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

Infosys: Sourcing and Procurement Services Capabilities, 2022

A look at how Infosys performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

GEP: Sourcing and Procurement Services Capabilities, 2022

A look at how GEP performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

WNS: Strategic Finance Services Capabilities, 2022

A look at how WNS performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

Wipro: Strategic Finance Services Capabilities, 2022

A look at how Wipro performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

EXL: Strategic Finance Services Capabilities, 2022

A look at how EXL performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

Capgemini: Strategic Finance Services Capabilities, 2022

A look at how Capgemini performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

TCS: Strategic Finance Services Capabilities, 2022

A look at how TCS performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

Infosys: Strategic Finance Services Capabilities, 2022

A look at how Infosys performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

IBM: Strategic Finance Services Capabilities, 2022

A look at how IBM performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

Genpact: Strategic Finance Services Capabilities, 2022

A look at how Genpact performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

PwC: Strategic Finance Services Capabilities, 2022

A look at how PWC performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

KPMG: Strategic Finance Services Capabilities, 2022

A look at how KPMG performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

EY: Strategic Finance Services Capabilities, 2022

A look at how EY performed in the HFS Horizons: Strategic Finance, 2022.

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Competitive Intelligence

Deloitte: Strategic Finance Services Capabilities, 2022

A look at how Deloitte performed in the HFS Horizons: Strategic Finance, 2022.

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Market Vision Paper

Generative AI could provide the tipping point that obliterates the people-centric outsourcing model

Advancing AI technologies are poised to shake up the outsourcing world.

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videocast

HFS Horizons Report | Automation Service Providers, 2022

On this HFS Videocast, two of the authors Phil Fersht and Saurabh Gupta talk about the HFS Horizons - Automation Service Providers, 2022.

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Competitive Intelligence

Accenture: Sourcing and Procurement Services Capabilities, 2022

A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.

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Competitive Intelligence

Accenture: Strategic Finance Services Capabilities, 2022

A look at how Accenture performed in the HFS Horizons: Strategic Finance, 2022.

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Highlight Report

Back-office automation should boost efficiency and insight for CFOs

Organizations can gain valuable insights from domain-specific finance automation over and above benefits of speed and efficiency.

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Competitive Intelligence

Virtusa: Automation Services Capabilities, 2022

A look at how Virtusa performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

UST: Automation Services Capabilities, 2022

A look at how UST performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

NTT DATA: Automation Services Capabilities, 2022

A look at how NTT DATA performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

EXL: Automation Services Capabilities, 2022

A look at how EXL performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

TCS: Automation Services Capabilities, 2022

A look at how TCS performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

PwC: Automation Services Capabilities, 2022

A look at how PwC performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

KPMG: Automation Services Capabilities, 2022

A look at how KPMG performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Infosys: Automation Services Capabilities, 2022

A look at how Infosys performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Genpact: Automation Services Capabilities, 2022

A look at how Genpact performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

EY: Automation Services Capabilities, 2022

A look at how EY performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Bain & Company: Automation Services Capabilities, 2022

A look at how Bain & Company performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Wipro: Automation Services Capabilities, 2022

A look at how Wipro performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

IBM: Automation Services Capabilities, 2022

A look at how IBM performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Cognizant: Automation Services Capabilities, 2022

A look at how Cognizant performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Capgemini: Automation Services Capabilities, 2022

A look at how Capgemini performed in the HFS Horizons: Automation Service Providers, 2022.

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Competitive Intelligence

Accenture: Automation Services Capabilities, 2022

A look at how Accenture performed in the HFS Horizons: Automation Service Providers, 2022.

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Data Viewpoint

The dearth of security talent is driving a bigger appetite for managed security services

Organizations are increasing their consumption of managed security services but they must take that exercise very seriously.

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Highlight Report

Siemens Healthineers enhances secure global collaboration partnering with Atos

Strategic outsourcing leveraging core competencies addresses critical challenges, ensures both Atos and Siemens Healthineers win.

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Competitive Intelligence

WNS: Healthcare Payer Services Capabilities, 2022

A look at how WNS performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Virtusa: Healthcare Payer Services Capabilities, 2022

A look at how Virtusa performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

UST: Healthcare Payer Services Capabilities, 2022

A look at how UST performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

PwC: Healthcare Payer Services Capabilities, 2022

A look at how PwC performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Mphasis: Healthcare Payer Services Capabilities, 2022

A look at how Mphasis performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

KPMG: Healthcare Payer Services Capabilities, 2022

A look at how KPMG performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Genpact: Healthcare Payer Services Capabilities, 2022

A look at how Genpact performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Point of View

2023: Your metaverse honeymoon will fizzle out if you can’t demonstrate ROI

Metaverse enthusiasts must go beyond vanity projects to avoid indefinite postponement by recession-wary CFOs.

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Competitive Intelligence

Firstsource: Healthcare Payer Services Capabilities, 2022

A look at how Firstsource performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

EXL: Healthcare Payer Services Capabilities, 2022

A look at how EXL performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Deloitte: Healthcare Payer Services Capabilities, 2022

A look at how Deloitte performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Capgemini: Healthcare Payer Services Capabilities, 2022

A look at how Capgemini performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Point of View

Harness data from finance to create sustainable business advantage

Finance leaders need to make a cultural shift and the HFS DRT highlights some of the key changes required to become data-driven.

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Competitive Intelligence

EY: Healthcare Payer Services Capabilities, 2022

A look at how EY performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Wipro: Healthcare Payer Services Capabilities, 2022

A look at how Wipro performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

NTT DATA: Healthcare Payer Services Capabilities, 2022

A look at how NTT DATA performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Infosys: Healthcare Payer Services Capabilities, 2022

A look at how Infosys performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

HCLTech: Healthcare Payer Services Capabilities, 2022

A look at how HCLTech performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

EMIDS: Healthcare Payer Services Capabilities, 2022

A look at how EMIDS performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Cognizant: Healthcare Payer Services Capabilities, 2022

A look at how Cognizant performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

TCS: Healthcare Payer Services Capabilities, 2022

A look at how TCS performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Competitive Intelligence

Optum: Healthcare Payer Services Capabilities, 2022

A look at how Optum performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Highlight Report

Blockchain won’t die with TradeLens; write it off at your peril

Many are reporting the end of enterprise blockchain as early projects continue to wind down - but it's not...

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videocast

HFS Horizons Report | Strategic Finance, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Horizons - Strategic Finance, 2022, Reetika Fleming.

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Competitive Intelligence

Accenture: Healthcare Payer Services Capabilities, 2022

A look at how Accenture performed in the HFS Horizons: Healthcare Payer Service Providers 2022.

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Highlight Report

To fast-track transformation value, enterprises must focus on the employee experience

Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.

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Data Viewpoint

Despite strong headwinds, enterprises leaders committed to IT spending

Enterprises' willing to spend on IT midst of tough macroeconomic conditions, what are the rationale behind and why it's crucial.

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Highlight Report

Skeptical sectors need confidence beyond a business case for transformation

It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.

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Highlight Report

Kyndryl levels up its advisory services with Consult practice

Kyndryl launches Consult to drive business value for its customers.

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Point of View

Employee benefits insurance provider gains “visibility at scale” through Skan

We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.

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videocast

Unfiltered Stories | Structuring win-win automation engagements to drive real business outcomes

In this edition, Saurabh Gupta connects with Olivier Gomez and Alex Teteris to discuss about driving real business outcome by leveraging automation.

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Highlight Report

Dark side of the moon: The $10B visibility challenge facing F500 enterprises

Organizations need visibility into software systems as much as they need it into their supply chains.

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Market Impact Report

Escape the legacy of database costs by migrating to PostgreSQL and achieving data nirvana

Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.

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Market Vision Paper

Digital transformation and interoperability are critical to health plan well-being

HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.

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Competitive Intelligence

Competitive Intelligence from November 2022

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, energy and utilities, financial services, healthcare and life media

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Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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videocast

Fireside Chat | Phil Fersht Talks with Xebia’s Global CEO, Anand Sahay

On this special Fireside Chat, Phil Fersht talks with Anand Sahay about the digital business journey and global expansion of Xebia.

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videocast

HFS OneOffice Awards Videocast | With finalist of Diversity category

In this edition, Mike Finn from HFS talks with HFS OneOffice Awards Diversity category finalist Kaushik Sarawgi from RRD GoCreative.

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Horizons Report

HFS Horizons: Sourcing and Procurement Service Providers, 2022

This report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities.

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Point of View

Are CHROs hiding a generational opportunity from the CFOs?

There is a generational opportunity to improve health & care for employees if CHRO's and CFO's can collaborate and innovate.

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Point of View

Is the singularity nigh? Deconstructing the ChatGPT hype

HFS is cutting through the market noise around ChatGPT by providing our initial views

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Competitive Intelligence

Accenture: Cloud Native Transformation Services Capabilities, 2022

A look at how Accenture performed in the HFS Horizons: Cloud Native Transformation, 2022

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Data Viewpoint

Accenture's financial result emphasizes why staying relevant is critical

Service providers must pay attention to the enterprise's preferences to remain relevant.

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Highlight Report

EY puts ecosystems at the heart of its data and AI strategy

EY seems to firmly believe that collaborating with partners is necessary for helping its customers leverage the power of data.

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Point of View

Circular economy efforts must link across organizations and all sustainability

How a global chemicals company and EY built and implemented a circularity measurement process.

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Point of View

Atom bank’s blend of technology and banking expertise is the key to profitability

We connected with Atom’s first employee to learn how the digital-native has consistently posted profits since June 2021

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Competitive Intelligence

Zensar: Cloud Native Transformation Services Capabilities, 2022

A look at how Zensar performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Virtusa: Cloud Native Transformation Services Capabilities, 2022

A look at how Virtusa performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

UST: Cloud Native Transformation Services Capabilities, 2022

A look at how UST performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Tech Mahindra: Cloud Native Transformation Services Capabilities, 2022

A look at how Tech Mahindra performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Mphasis: Cloud Native Transformation Services Capabilities, 2022

A look at how Mphasis performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

LTI: Cloud Native Transformation Services Capabilities, 2022

A look at how LTI performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Genpact: Cloud Native Transformation Services Capabilities, 2022

A look at how Genpact performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

EPAM: Cloud Native Transformation Services Capabilities, 2022

A look at how EPAM performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

TCS: Cloud Native Transformation Services Capabilities, 2022

A look at how TCS performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Wipro: Cloud Native Transformation Services Capabilities, 2022

A look at how Wipro performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

PwC: Cloud Native Transformation Services Capabilities, 2022

A look at how PwC performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

KPMG: Cloud Native Transformation Services Capabilities, 2022

A look at how KPMG performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

EY: Cloud Native Transformation Services Capabilities, 2022

A look at how EY performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Cognizant: Cloud Native Transformation Services Capabilities, 2022

A look at how Cognizant performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Capgemini: Cloud Native Transformation Services Capabilities, 2022

A look at how Capgemini performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Point of View

Motivate your people, and treat them like elite athletes

Phil Fersht, CEO and Chief Analyst at HFS, talks to Jesus Mantas, Global Managing Partner at IBM Consulting.

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Competitive Intelligence

Infosys: Cloud Native Transformation Services Capabilities, 2022

A look at how Infosys performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

IBM: Cloud Native Transformation Services Capabilities, 2022

A look at how IBM performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

HCLTech: Cloud Native Transformation Services Capabilities, 2022

A look at how HCLTech performed in the HFS Horizons: Cloud Native Transformation, 2022.

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Competitive Intelligence

Deloitte: Cloud Native Transformation Services Capabilities, 2022

A look at how Deloitte performed in the HFS Horizons: Cloud Native Transformation, 2022.

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videocast

HFS Horizons Report | Healthcare Payer Service Providers, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Horizons - Healthcare Payer Service Providers 2022, Rohan Kulkarni.

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Horizons Report

HFS Horizons: Automation Service Providers, 2022

This Horizons report examines the Automation capabilities of the 18 leading service providers.

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Point of View

Unlock the data in your documents to transform processing

This market scan of 42 Intelligent Document Processing vendors identifies which covers which industries, functions, and use cases.

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Point of View

Ireland and Israel lead cybersecurity services delivery — here is why

CISOs or cybersecurity leaders must build a coherent location strategy in their plans - Ireland and Israel have a lot to offer.

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Data Viewpoint

Data-driven finance is no longer a choice; it’s survival

Finance leaders are on different phases of the data-driven journey and this DVP throws light on the various stages.

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Data Viewpoint

Healthcare providers must put prevention at the centre of their ransomware defense

Healthcare providers must put “prevention” at the centre of their ransomware defense strategy.

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Data Viewpoint

The sustainability services market is approaching $200 billion

The sustainability services ecosystem is merging as demand soars.

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Point of View

Forget the hybrid hype — is “homeshore” the next CX destination?

Tech Mahindra doubles down on working from home as a distinct delivery strategy

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Data Viewpoint

Horizon 3 is no longer ‘five years away’ — it is unfolding right before our eyes

Our recent Pulse study of 602 leaders across Global 2000 enterprises underscored that digital is not an exotic future state.

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Highlight Report

Google reveals a fresh wave of cloud innovation at Cloud Next 2022

The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Highlight Report

Sagility reinvents to focus on health tech services

HGS Healthcare has been rebranded Sagility to bring a tech-and-services-led challenge to healthcare incumbents.

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Market Vision Paper

Genpact is becoming an agent of change for business services

In the next-gen operating model, data emerges as the North Star for business process management services.

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Point of View

Awareness, training, and governance are essential to creating low code value

Low code adoption is booming and has become a technology of high interest for businesses and software development teams.

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Horizons Report

HFS Horizons: Strategic Finance, 2022

This HFS Horizons Report looks at the services shaping the financial planning and analysis industry in 2022 and beyond.

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Data Viewpoint

North America and Europe still dominate sustainability demand

But soaring growth is global.

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Highlight Report

Collaborative Solutions and OneSource Virtual offer enriched services to Workday customers

OneSource Virtual sells its Workday professional and managed services business to Cognizant.

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Data Viewpoint

Enterprises remain committed to cloud investments but must focus on optimization

Enterprises leaders control IT spendings, but cloud remain crucial.

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videocast

The First HFS Horizons Report | Cloud Native Services

In this webinar, HFS Phil Fersht, Saurabh Gupta, Elena Christopher, and Tom Reuner talked about the first HFS Horizons Report on Cloud Native Services.

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Data Viewpoint

Enterprise blockchain investment continues to grow beyond BFS

BFS has historically led the pack for blockchain investment, but we're starting to see other industries ramp up their spend.

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Point of View

Blockchain security for IoT should start building trust with CISOs

Samsung are using blockchain to tackle the IoT security challenge in the consumer market. But can it work for enterprises too?

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Point of View

Services firms must embed sustainability in teams, engagements, and ecosystems

Services firms hold an immense opportunity and responsibility for sustainability.

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Highlight Report

AI regulations represent a new “GDPR moment” for HR leaders

New AI regulations in the US and Europe mean HR leaders need to understand how they deploy AI - and quickly.

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Point of View

The next automation frontier is unstructured data

Focusing its automation on AI and unstructured data differentiates Automation Hero from RPA.

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Highlight Report

Capgemini sharpens its tip of the spear with another BFSI consultancy acquisition

BFSI M&A is getting some play with Capgemini after digesting Altran. Its latest is capital markets' focused Quorsus.

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Highlight Report

Capgemini sounds more like a consulting firm – we think other service providers will follow

Service providers are rapidly changing the way they talk and position their capabilities to include management and technology consulting offering a one stop for

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Highlight Report

IBM Consulting can finally articulate its strategy in a sentence

How is the post-Kyndryl reality shaping up for IBM Consulting? HFS sums it up as focus, client depth, and ecosystems.

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Horizons Report

HFS Horizons: Healthcare Payer Service Providers, 2022

This Horizons report shares the forward-looking capabilities that service providers will bring to bear.

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videocast

All you ever wanted to know about HFS Horizons but were afraid to ask!

In this episode, Mark Reed-Edwards and Elena Christopher discussed about the HFS Horizons Reports.

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Point of View

DevOps is an excellent example of a OneOffice mindset in action

DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.

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Highlight Report

Data, technology, and people stimulate digital transformation and drive CX

CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.

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Highlight Report

Hitachi Vantara doubles down on a data architecture that bridges OT and IT

Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.

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Market Vision Paper

CSS Corp becomes Movate to emphasize its culture for innovating with customers

The future of services is about unlocking new sources of value with outcomes-focused partnerships.

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Highlight Report

Accenture places Metaverse “core to success for enterprise”—yet investment lags

Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.

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Highlight Report

India prioritizing citizen mental health with T-MANAS

On October 10, 2022, World Mental Health Day, the Indian government launched the T-MANAS initiative.

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Highlight Report

IBM Consulting doubles down on hybrid cloud with AWS and Red Hat

IBM Consulting global analyst event underscores the importance of AWS and Red Hat on its growth opportunities.

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videocast

Fireside Chat | Phil Fersht Talks with ThinScale CEO & Co-Founder Brendan Kiely

On this special Fireside Chat, Phil Fersht at HFS talks with Brendan Kiely at ThinScale about the CX provider’s growth opportunities and downturn.

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Point of View

COP27 was mediocre. That was the worst possible outcome

A disastrous UN summit would have been better.

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Highlight Report

Celosphere 2022: Celonis once again expands the universe of process intelligence

Celonis continues to invest in innovation with its new product lineup. But are customers ready for it?

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Data Viewpoint

Most digital investment in sustainability is “predictably” (sorry) in analytics

No technology has realized its full sustainability potential.

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Point of View

Meet the next-generation BPM industry

BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.

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Highlight Report

All eyes are on DXC while it attempts to make history with digital transformation at scale for the Lloyds

At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.

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Highlight Report

Manufacturing is the next $180 billion metaverse opportunity

The not-so-little secret of the metaverse is that manufacturing can and should be one of its earliest and most lucrative adopters.

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videocast

Unfiltered Stories | Tokenization in Financial Services

In this edition, Sam Duncan at HFS connects with Saket Sinha, Hirander Misra, and Michael Kessler to discuss tokenization in financial services.

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videocast

Unfiltered Stories | The meteoric rise of process intelligence

In this edition, Reetika Fleming at HFS talks with Amaresh Tripathy at Genpact & Heymen Jansen, ex-ABB about the meteoric rise of process intelligence.

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Market Impact Report

OneOffice™ experiences must drive how you scale digital workflows

How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?

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Data Viewpoint

New investment trend suggests potential change in the patient engagement paradigm

The results of HFS’ Pulse study for 1H 2022 tell us a lot about the technology trend across the healthcare provider segment.

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Competitive Intelligence

Competitive Intelligence from October 2022

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, insurance, financial services and other.

Read More

videocast

Unfiltered Stories | Opportunity to boost care management and SDoH solutions to improve the triple aim

In this edition, Rohan Kulkarni at HFS speak with Alex Kleinman and Scott Alister at Genpact about care management & SDoH solutions to improve the triple aim.

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videocast

Unfiltered Stories | In conversation with industry leaders on the idea of data-driven finance

In this edition, Reetika Fleming & Saurabh Gupta from HFS connects with Narasimha Kini & Anita Mahon from EXL to discuss the idea of data-driven finance.

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Point of View

Confidence is the vital role for services firms in sustainability

There’s a glaring sustainability opportunity. But we need organizations to get over the commercial excuse.

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Point of View

Business must solve sustainability. Policy and the public cannot

Policymaking and the public will not move quickly enough to address climate change or any of the global sustainability context.

Read More

videocast

Unfiltered Stories | The future of the supply chain

In this edition, Saurabh Gupta at HFS connects with Dharmendra Patwardhan, Matthew Spooner & Kevin Nash to discuss about the future of the supply chain.

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Point of View

We must make the IT and business services industry sexy again

We must make the IT and business services industry sexy again for our top talent.

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videocast

Unfiltered Stories | The importance of optimizing business and IT operations

In this edition, Don Ryan at HFS talks with Brajesh Jha at Genpact about how the focus of media companies has shifted to operations transformation.

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videocast

Unfiltered Stories | Future of procurement & driving new value

In this edition, Reetika Fleming & Saurabh Gupta at HFS talk with Kris Koneru at Infosys BPM about the future of procurement.

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Data Viewpoint

Retail and CPG firms are missing their sustainability potential

RCPG companies need a load more sustainability leadership for strategies to cascade throughout organizations and value chains.

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Highlight Report

Three ideation capabilities leaders must master to win

Maintaining agility, being open to alternative ideas, and staying curious are the difference between success and calamity.

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Point of View

The five fundamentals of digital transformation

Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.

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Market Analysis

Sustainability Services: The state of the ecosystem

A market analysis and ecosystem map of the sustainability consulting, technology, and services landscape.

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Horizons Report

HFS Horizons: Cloud Native Transformation, 2022

The inaugural HFS Horizons: Cloud Native Transformation, 2022 report examines the capabilities of 20 leading providers.

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Data Viewpoint

SaaS vendors must build ecosystem-driven security integration capabilities

SaaS vendors must build ecosystem-driven security integration capabilities.

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Data Viewpoint

Experience strategy for the hybrid world is CX leadership’s greatest challenge

Balance both the physical and virtual worlds for brand experience.

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Highlight Report

RPA at the crossroads—to ISV or not to ISV?

Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?

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Highlight Report

Publicis Sapient drives domain expertise and shared purpose for BFSI clients

Strategic transformation partnerships in financial services are evolving from effort to performance to shared purpose in real time.

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Highlight Report

Workday and partners tailor new solutions to enterprise demand for industry fit

Workday has launched its Industry Accelerator Program with four initial partners: Accenture. Deloitte, KPMG and PwC.

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videocast

Unfiltered Stories | The critical value of women's health on society

In this edition, Rohan Kulkarni at HFS talks with Gloria Lau & Dr. Mary Jacobson at Alpha Medical about improving women’s primary care.

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Point of View

Service providers are missing a trick without a chief medical officer

Service providers with no chief medical officer in their leadership ranks put their growth at risk.

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Point of View

CDOs must focus on value, or they will drift into irrelevance

When all roads lead to data, and business is about driving value through data, will the CDO Chief Do-it-all Officers?

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Point of View

The leadership state of the union: Welcome to the tech-ade

This panel at the HFS Super Summit explored the talent war, how we may be entering a “tech-ade,” and the macroeconomic environment.

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Point of View

Goodbye, Top 10s. Hello, HFS Horizons!

The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.

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Point of View

Metaverse can reinvent how we conduct meetings and accelerate decision making

Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.

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Highlight Report

FPT Software must back its tech capabilities with the domain expertise to win new markets

FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.

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Data Viewpoint

Capital markets firms risk disappointment by prioritizing execution over innovation

Enterprises need to be much more intentional about their innovation needs.

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Point of View

Hottest of the Hot Vendors: Singularity Systems (AYR.ai) heats up the HFS Super Summit

Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.

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Point of View

Enterprise innovation in action: Collaboration must become second nature to us

Snippets of the enterprise innovation panel at the recent HFS Super Summit.

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Point of View

Employees are the front line of operational transformation

Elena engages Accenture's Group Chief Executive, Operations Yusuf Tayob on why people are essential to operational change.

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Data Viewpoint

Service providers are the glue for ecosystem development in capital markets

As capital markets modernize their applications and technologies, the compounding power of AND is key.

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Point of View

X takes all: experience is your brand

HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!

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Highlight Report

Blurred lines: Merging industries mean a new need for clarity

Industry lines are blurring, creating new opportunities, but industry-specific expertise will always be relevant.

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Competitive Intelligence

Competitive Intelligence from September 2022

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, energy and utilities, financial services, healthcare and life media

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Point of View

India leaps into the home healthcare market

In this POV, we expand on India's home healthcare market and what it means for service providers.

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videocast

Hot Vendor Firesides | Hot Vendor Vistio delivers contact center solutions without tears

Vistio Executive Managing Director Gregg Antenen is the latest to pull up a chair for our Hot Vendor Firesides.

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Point of View

Cloud-native transformation is organizational, not technological

At Super Summit Dr. Tom Reuner quizzes a panel on how they are helping their customers reshape their organization's culture.

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Data Viewpoint

Adopt DevSecOps across the enterprise if you want to embed security by design

Leaders know – adopt DevSecOps across the enterprise if you want to embed security by design.

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Data Viewpoint

Why are Global 2000 choosing SaaS?

SaaS brings speed, better UX, scale, and choice. However, less than 40% of Global 2000 get the value they expect. What gives?

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videocast

Unfiltered Stories | Innovations to improve maternity health

In this edition, Rohan Kulkarni at HFS talks with Leah Sparks at Wildflower about innovations that are helping improve maternity health.

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Point of View

Five well-being fails enterprise leaders must fix to win the talent war

Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.

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Market Impact Report

The Evolution of BPM Services: Cost, Outcomes and Growth

The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.

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Highlight Report

Accenture is steadily expanding its capabilities in LATAM

Accenture’s M&A machine goes deep in Latin America. Read more about its latest here.

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Point of View

Julie Sweet and Phil Fersht discuss the future of services and the evolution of work

The future of services must be built on shared purpose to maximize value and drive real change.

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Hot Tech

HFS OneOffice Hot Vendors: Q3 2022

Another quarter ends (Q3 2022) - and another six exciting new HFS Hot Vendors land for you to discover.

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Point of View

Genpact’s sustainability services attempt to leapfrog a soaring market

Genpact has built a position of influence on data, analytics, and operations in key industries affecting the sustainability fight.

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Point of View

Make purpose your anchor in these uncertain times

Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.

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Highlight Report

Pega targets bot developers, but bottom-up must not be its only plan

Pega has reimagined its robotic automation developer experience for both professional and citizen developers.

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Point of View

Shift Your App Modernization Mindset to Unlock Value and Avoid Disillusionment

Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.

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Data Viewpoint

It’s high time to decouple the CISO role from the wider IT organization

As the CISO evolves from a technical to a business leader, it’s high time to decouple the role from the wider IT organization.

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Highlight Report

Will EY be remembered as a trailblazer or a guinea pig

EY paves the way for splitting its audit and consulting businesses, but will it be remembered as a trailblazer or a guinea pig?

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Point of View

Demystifying the metaverse madness could be maddening

Metaverse, the new kid on the block is buzz with excitement. So we picked the brains of some experts at the HFS Super Summit 2022.

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Point of View

Get a grip on how your enterprise processes work—before rushing to automate

How we got in such a process mess that we no longer know how work gets done in our organizations.

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Market Analysis

Winning the Talent War

The latest insights from 1,800 employees across leading technology and business service providers.

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videocast

Hot Vendor Firesides | Hottest of the Hot Vendors winner Singularity Systems rebrands as AYR.ai

AYR.ai Chief Revenue Officer Scott Lee is the latest to pull up a chair for our Hot Vendor Firesides.

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Point of View

Why Ethereum is the number-one blockchain platform for enterprises

Our data shows that enterprises are beginning to favor public blockchains – and we are keen to discovery why.

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Data Viewpoint

Machine learning is proving to be a game changer for cybersecurity operations

Machine learning is proving to be a game changer when it comes to boosting the effectiveness of cybersecurity operations.

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Point of View

Redesign CX and EX for Zen shopping experiences

Creating new digital experiences for employees and customers.

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Market Impact Report

The meteoric rise of process intelligence: Connecting people, processes, and data to transform businesses

Organizations are battling decades of technical and process complexities—a fight they must win in the digitally enabled economy.

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Point of View

Building trust and enhancing experience through technology-enablement

Brillio partnered with one of the largest health plans to innovate and transform its external stakeholder experience challenges.

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videocast

HFS CFO F&A Service Providers Top 10, 2022

On this HFS Videocast, Reetika Fleming & Divya Iyer walk us through the HFS CFO F&A Service Providers Top 10, 2022 report.

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Point of View

Defining a cloud-native future state is crucial to achieving sustainable success

HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.

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Point of View

To manage the complexity of cloud-native transformation, simplify your strategy

Cloud transformation should be about agility and velocity—not cost.

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Highlight Report

IBM Consulting acquires Dialexa, strengthening digital product design services

IBM Consulting acquires Dialexa to enhance digital design services.

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Point of View

Procurement is Uniquely Positioned as the Enterprise Ecosystem Builder

What is the future of procurement’s role in driving new value?

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Point of View

The Future of Experience in a Hybrid Reality

Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.

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Competitive Intelligence

Datamatics: CFO F&A Services Capabilities, 2022

A look at how Datamatics performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Conduent: CFO F&A Services Capabilities, 2022

A look at how Conduent performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Sutherland: CFO F&A Services Capabilities, 2022

A look at how Sutherland performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Tech Mahindra: CFO F&A Services Capabilities, 2022

A look at how Tech Mahindra performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Cognizant: CFO F&A Services Capabilities, 2022

A look at how Cognizant performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

WNS: CFO F&A Services Capabilities, 2022

A look at how WNS performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Wipro: CFO F&A Services Capabilities, 2022

A look at how Wipro performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

EXL: CFO F&A Services Capabilities, 2022

A look at how EXL performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Capgemini: CFO F&A Services Capabilities, 2022

A look at how Capgemini performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Infosys: CFO F&A Services Capabilities, 2022

A look at how Infosys performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

IBM: CFO F&A Services Capabilities, 2022

A look at how IBM performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

TCS: CFO F&A Services Capabilities, 2022

A look at how TCS performed in the HFS Top 10 for CFO F&A Services, 2022.

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Data Viewpoint

Capital markets firms cite data needs and modernization as their top priorities

We interviewed capital markets firms about their top priorities - data and cloud came out on top.

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Point of View

Begin the low code journey by getting your teams working together from the start

In conjunction with KPMG, HFS looks at the drivers of low code in Europe and how daring leaders can succeed.

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videocast

Unfiltered Stories | Enterprise adoption of low code

In this edition, Ralph Diaz connects with Ben Rayner, Seng Yue Yau, and Rui Gonçalves to know how low code does or doesn’t fit into their digital journey.

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videocast

Fireside Chat | Phil Fersht Talks with Sunil Mittal, CEO, Movate (formerly CSS Corp)

On this special Fireside Chat, Phil Fersht at HFS talks with Sunil Mittal at Movate about the rebranding & renaming CSS Corp journey.

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Competitive Intelligence

Genpact: CFO F&A Services Capabilities, 2022

A look at how Genpact performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Accenture: CFO F&A Services Capabilities, 2022

A look at how Accenture performed in the HFS Top 10 for CFO F&A Services, 2022.

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Competitive Intelligence

Competitive Intelligence from August 2022

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, financial services, healthcare, media and entertainment, and other.

Read More
Competitive Intelligence

PwC: Sustainability Services Capabilities, 2022

A look at how PwC performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Cognizant: Sustainability Services Capabilities, 2022

A look at how Cognizant performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

GEP: Sustainability Services Capabilities, 2022

A look at how GEP performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Deloitte: Sustainability Services Capabilities, 2022

A look at how Deloitte performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

LTTS: Sustainability Services Capabilities, 2022

A look at how LTTS performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Arcadis: Sustainability Services Capabilities, 2022

A look at how Arcadis performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

HCL: Sustainability Services Capabilities, 2022

A look at how HCL performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Atos: Sustainability Services Capabilities, 2022

A look at how Atos performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

WSP: Sustainability Services Capabilities, 2022

A look at how WSP performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Infosys: Sustainability Services Capabilities, 2022

A look at how Infosys performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Wipro: Sustainability Services Capabilities, 2022

A look at how Wipro performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

KPMG: Sustainability Services Capabilities, 2022

A look at how KPMG performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

TCS: Sustainability Services Capabilities, 2022

A look at how TCS performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Capgemini: Sustainability Services Capabilities, 2022

A look at how Capgemini performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

Accenture: Sustainability Services Capabilities, 2022

A look at how Accenture performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

IBM: Sustainability Services Capabilities, 2022

A look at how IBM performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

EY: Sustainability Services Capabilities, 2022

A look at how EY performed in the HFS Top 10 for Sustainability Services, 2022.

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Competitive Intelligence

ERM: Sustainability Services Capabilities, 2022

A look at how ERM performed in the HFS Top 10 for Sustainability Services, 2022.

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videocast

Hot Vendor Firesides | Discover AuraQuantic’s 9 million-user No Code process management platform

AuraQuantic Global Sales Director Ilian Radoytsov is the latest to pull up a chair for our Hot Vendor Firesides.

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Point of View

HCLTech delivers lessons in OneOffice transformation

Lessons learned that could help make your transformation faster and more effective.

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Highlight Report

BP3 adds workload automation to its RPA-focused services

BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.

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Highlight Report

Amazon's One Medical acquisition will disrupt US primary care

In July 2022, Amazon announced it would acquire One Medical, a digital-health-enabled primary care organization.

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Point of View

Recessions can’t shake a stick at healthcare

Healthcare businesses based on historical performances will be immune to recessions and continue to be on a growth trajectory.

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Highlight Report

Get ahead of customer demand with “citizen” predictive process monitoring

Apromore has added predictive process monitoring to its platform with a “citizen”-friendly coding-and-data-scientist-free approach.

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Data Viewpoint

CIOs/CTOs need to catch up with CEOs’ intent to invest in Web3 building blocks

CEOs and CTOs/CIOs broadly agree on investment on Web3/metaverse, - but not on the building blocks to get them there.

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Point of View

The metaverse does not exist yet—here’s what you are being sold in its name

Beware expensive consultants wielding flashy new slideware touting “cutting-edge knowledge” on something called “metaverse”.

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Market Impact Report

Automation is Back with a Bang!

HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.

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Point of View

Behind every successful enterprise is data-driven finance

This report highlights the data-driven finance journey of enterprises and the role of 'finance' in this journey.

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videocast

Unfiltered Stories | Supply Chain elevated to key level and board room conversational topic

In this edition, Saurabh Gupta from HFS talks with Sumit Dutta and Matthew Burton from EY about supply chain challenges and the way to deal with it.

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Competitive Intelligence

Deloitte: Capital Markets Services Capabilities, 2022

A look at how Deloitte performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

PwC: Capital Markets Services Capabilities, 2022

A look at how PwC performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

Cognizant: Capital Markets Services Capabilities, 2022

A look at how Cognizant performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

Capgemini: Capital Markets Services Capabilities, 2022

A look at how Capgemini performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

IBM: Capital Markets Services Capabilities, 2022

A look at how IBM performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

HCL: Capital Markets Services Capabilities, 2022

A look at how HCL performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

EY: Capital Markets Services Capabilities, 2022

A look at how EY performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

Wipro: Capital Markets Services Capabilities, 2022

A look at how Wipro performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

Infosys: Capital Markets Services Capabilities, 2022

A look at how Infosys performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

TCS: Capital Markets Services Capabilities, 2022

A look at how TCS performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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Competitive Intelligence

Accenture: Capital Markets Services Capabilities, 2022

A look at how Accenture performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.

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videocast

HFS OneOffice Awards Videocast | With winners of Data and Decisions category

In this edition, Sam Duncan, HFS talks with Sandeep Arora, Sysco Business Services & Rajeev Girdhar, Genpact about their OneOfficeTM Award win & journey.

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Highlight Report

Marketplace update means more specific UiPath solutions

UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.

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Highlight Report

MuleSoft aims to drive RPA discussions back to an end-to-end process

MuleSoft RPA is now integrated and available as part of the wider Salesforce platform.

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videocast

Fireside Chat | Phil Fersht Talks with Avinash Misra, Chief Executive Officer at Skan.ai

On this special Fireside Chat, HFS CEO Phil Fersht talks with Avinash Misra, CEO at Skan.ai about the digital journey & future strategy of Skan.ai.

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Highlight Report

How to tell if your metaverse provider is just wearing new clothes

Metaverse mania is leading service providers to re-label established capabilities in the name of the latest fashion.

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Point of View

Media ad blitz may drive an exodus to the Web3-based metaverse

Ad-happy media giants could trigger an exodus to the metaverse - forcing enterprises to rethink their relationship with data.

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Highlight Report

What we can infer from UiPath’s purchase of Re:infer

UiPath’s acquisition of Re:infer broadens immediate access to communications mining and automation for customer teams.

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Point of View

Low code isn’t a silver bullet, but it will change how you deliver value

Low code is changing how companies are planning to develop, modernize, and transform. But be wary of false steps.

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Competitive Intelligence

Mindtree: Cybersecurity Services Capabilities, 2022

A look at how Mindtree performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

Mphasis: Cybersecurity Services Capabilities, 2022

A look at how Mphasis performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

LTI: Cybersecurity Services Capabilities, 2022

A look at how LTI performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

Tech Mahindra: Cybersecurity Services Capabilities, 2022

A look at how Tech Mahindra performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

CyberProof: Cybersecurity Services Capabilities, 2022

A look at how CyberProof performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

Cognizant: Cybersecurity Services Capabilities, 2022

A look at how Cognizant performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

PwC: Cybersecurity Services Capabilities, 2022

A look at how PwC performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

KPMG: Cybersecurity Services Capabilities, 2022

A look at how KPMG performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

HCL: Cybersecurity Services Capabilities, 2022

A look at how HCL performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

Deloitte: Cybersecurity Services Capabilities, 2022

A look at how Deloitte performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

TCS: Cybersecurity Services Capabilities, 2022

A look at how TCS performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

Wipro: Cybersecurity Services Capabilities, 2022

A look at how Wipro performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

Atos: Cybersecurity Services Capabilities, 2022

A look at how Atos performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

IBM: Cybersecurity Services Capabilities, 2022

A look at how IBM performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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Competitive Intelligence

Accenture: Cybersecurity Services Capabilities, 2022

A look at how Accenture performed in the HFS Top 10 for Cybersecurity Services Capabilities.

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videocast

Healthcare and life sciences Up Close for July & August 2022

In this fourth episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.

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Point of View

BlackLine walks the path with a global beverage company

This report discusses the business case of the CFO office of a leading global beverage company.

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Competitive Intelligence

NTT DATA: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how NTT DATA performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Capgemini: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Capgemini performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Mphasis: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Mphasis performed in the HFS Top 10 for HCP services capabilities.

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Point of View

Standard Chartered doubles down on its composable digital banking model

Traditional banks can equal digital rivals’ tech and customer focus, and they can win by playing their scale advantage.

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Competitive Intelligence

Competitive Intelligence from July 2022

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, cybersecurity, financial services, healthcare, industry 4.0 and

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Competitive Intelligence

Atos: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Atos performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Firstsource: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Firstsource performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

EXL: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how EXL performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

PwC: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how PwC performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Omega Healthcare: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Omega Healthcare performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

EMIDS: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how EMIDS performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Deloitte: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Deloitte performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Wipro: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Wipro performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

TCS: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how TCS performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

HCL: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how HCL performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

EY: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how EY performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Accenture: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Accenture performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Cognizant: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Cognizant performed in the HFS Top 10 for HCP services capabilities.

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Competitive Intelligence

Optum: Healthcare Providers (HCP) Services Capabilities, 2022

A look at how Optum performed in the HFS Top 10 for HCP services capabilities.

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Point of View

The RPA Manifesto: 10 Laws of RPA to build on 10 years of experiences

RPA’s success and longevity over the next decade will hinge on it becoming part of the enterprise digital transformation agenda.

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videocast

Unfiltered Stories | Why Ethereum is the number one blockchain platform for enterprises

In this edition, Saurabh Gupta at HFS talks with Dan Burnett at Enterprise Ethereum Alliance about the usage of public blockchain in enterprise use cases.

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Point of View

Honda’s digital assistance smooths CX during roadside distress

Collaborating across the ecosystem creates customer loyalty in difficult moments.

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Highlight Report

Quantum-ready security standards pave the way for Web3

The near-term arrival of Web3 relies on breakthroughs in quantum computing. But quantum is a double-edged sword.

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Point of View

Metaverse in healthcare is exciting — but not compelling enough to adopt

Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.

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Point of View

NEVA Discover helps clients take a data-driven approach to redesigning processes

We discuss NICE’s latest offering and how NICE believes enterprises must take a data-driven approach to their processes.

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videocast

Unfiltered Stories | With Cognizant executives on the challenges their customers faced in their App

In this edition, Joel Martin at HFS talks with Cognizant executives about the challenges their customers faced in their App Modernization journey.

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Highlight Report

BlackLine’s FourQ acquisition takes on the tangled web of intercompany operations

Intercompany transactions have accelerated recently for several reasons. In early 2022, BlackLine acquired FourQ.

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Highlight Report

SymphonyAI acquires NetReveal to try and fight financial crime differently

Only stupid criminals are caught by AML rules. SymphonyAI acquired NetReveal to fight financial crime differently.

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Top 10 Report

HFS Top 10: CFO F&A Service Providers, 2022

An in-depth look at the services shaping the finance and accounting industry in 2022 and beyond.​

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Highlight Report

AntWorks tunes IDP solution for Pega customers

AntWorks’ cognitive machine learning (ML) IDP solution, CMR+ is now available on the Pega Marketplace. Here we analyze the impact.

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videocast

Unfiltered Stories | The supply chain & sustainability connection

In this edition, Josh Matthew at HFS talks with Sheri Hinish at IBM, and Janina Nakladal at Celonis about supply chain & sustainability.

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Competitive Intelligence

Mindtree: Industry 4.0 Services Capabilities, 2022

A look at how Mindtree performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

Tech Mahindra: Industry 4.0 Services Capabilities, 2022

A look at how Tech Mahindra performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

Wipro: Industry 4.0 Services Capabilities, 2022

A look at how Wipro performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

Cognizant: Industry 4.0 Services Capabilities, 2022

A look at how Cognizant performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

EY: Industry 4.0 Services Capabilities, 2022

A look at how EY performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

Atos: Industry 4.0 Services Capabilities, 2022

A look at how Atos performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

LTTS: Industry 4.0 Services Capabilities, 2022

A look at how LTTS performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

Infosys: Industry 4.0 Services Capabilities, 2022

A look at how Infosys performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

HCL: Industry 4.0 Services Capabilities, 2022

A look at how HCL performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

TCS: Industry 4.0 Services Capabilities, 2022

A look at how TCS performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

IBM: Industry 4.0 Services Capabilities, 2022

A look at how IBM performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

KPMG: Industry 4.0 Services Capabilities, 2022

A look at how KPMG performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

Capgemini: Industry 4.0 Services Capabilities, 2022

A look at how Capgemini performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Competitive Intelligence

Accenture: Industry 4.0 Services Capabilities, 2022

A look at how Accenture performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.

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Highlight Report

Great Hurry + Great Resignation provide conditions for Leapwork to scale

No code software test automation platform Leapwork doubled its headcount and customer count in the last year.

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Highlight Report

It’s the perfect time to invest in process intelligence

HFS analysts recently attended the London and New York stops of Celonis’ World Tour. There was one clear takeaway.

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Point of View

The glaring sustainability opportunity: ecosystem leadership must overcome excuses

Our systems are not good enough to address sustainability. Too many firms use this as an excuse for not moving first.

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Highlight Report

Doculabs and Celonis connect people and technology to drive business value

This partnership is another example of how Celonis pulls partnership levers to deliver value for clients through collaboration.

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Point of View

The great GBS pivot: From process excellence to digital value at scale

The future of global business services is data-driven.

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Point of View

The Seven Pillars of Cloud Native Operations

Operationalizing cloud native transformation must become a boardroom priority. We explain why.

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Top 10 Report

HFS Top 10: Capital Markets Services, 2022—Formidable Challengers

An assessment of the most compelling challengers supporting the global capital markets services industry.

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videocast

HFS Sustainability Services Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS HFS Sustainability Services Top 10, 2022, Josh Matthews.

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Point of View

Your cloud transformation will fail if it is not grounded in business objectives

To help envision and articulate the outcomes for cloud native transformation, we have identified six vectors.

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Competitive Intelligence

Capgemini: Insurance Services Capabilities

A look at how Capgemini performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

WNS: Insurance Services Capabilities

A look at how WNS performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

Cognizant: Insurance Services Capabilities

A look at how Cognizant performed in the HFS Top 10 for Insurance Services in 2022.

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videocast

HFS Webinar | Using low code to accelerate digital transformation

In this webinar, Joel Martin, HFS talks with Susan Rousseau, State Street & Himanshu Arora, Infosys about low-code strategy for your business.

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Competitive Intelligence

Mindtree: Insurance Services Capabilities

A look at how Mindtree performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

LTI: Insurance Services Capabilities

A look at how LTI performed in the HFS Top 10 for Insurance Services in 2022.

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videocast

Hot Vendor Firesides | Low-code app platform Decimal targets NA BFSI with move to East Coast

Decimal President Yogesh Sharma is the latest to pull up a chair for our Hot Vendor Firesides.

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Top 10 Report

HFS Top 10: Sustainability Services, 2022

This report delivers our 2022 assessment of the leading sustainability consulting, technology, and services firms.

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Competitive Intelligence

Sutherland: Insurance Services Capabilities

A look at how Sutherland performed in the HFS Top 10 for Insurance Services in 2022.

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videocast

Unfiltered Stories | Population health-based mental health can drive better outcomes

In this edition, Rohan Kulkarni at HFS talks with Deryk Van Brunt at CredibleMind, about population health-based mental health.

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Data Viewpoint

Energy and utilities companies sprint to fix their supply chains

Single-source dependencies can be a nightmare – energy and utilities companies learn an important lesson from the pandemic.

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Point of View

AI holds the cards when everyone has the same access to Web3 data

In Web3, everyone has the same access to data. Advantage resides in the power of your AI.

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videocast

Unfiltered Stories | Insights & perspectives from business leaders on the power of technology

In this edition, Saurabh Gupta at HFS talks with Oscar Elizondo at CEMEX & Khalid Siddiqui at IBM about the power of technology.

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Highlight Report

Skills shortage demands friendly digital help for stretched teams

Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.

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Data Viewpoint

The struggle to protect identities is real but it's not the time to give up

Enterprises are facing considerable challenges that, if not addressed effectively, may negatively impact their security posture.

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Point of View

Network Rail applies an AI mindset to deal with the complexity of assets

Learn from the journey of Network Rail to apply an AI-mindset rather than just looking through the automation lens

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Point of View

Learnings From the Great Engineering Services Debate

Manufacturing transformation needs an integration of business goals, technology, and organizational elements

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Highlight Report

Enterprise and big tech join forces to shape the metaverse

Big tech and enterprises are coming together to agree on standards for the metaverse.

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videocast

HFS Capital Markets Services Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Capital Markets Services Top 10, 2022, Elena Christopher.

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Highlight Report

Mindzie makes process mining easier for business leaders to act on

Mindzie adds training platform to its low-code process mining platform and color-coded process maps.

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Top 10 Report

HFS Top 10: Capital Markets Services, 2022—Leaders

This report ranks the capabilities of the largest service providers and how they are supporting capital markets clients.

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Data Viewpoint

The top 3 Industry 4.0 trends are rising use of AI, cobot, & digital twins

Emerging tech is helping increase the speed, reliability, and accuracy of information flow.

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Highlight Report

Data is the key to unlock a refreshed vision for managed services

A look at EY's angle on the managed services market opportunity.

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Point of View

Energy leaders must finally come to the transition table

Major energy firms cannot be allowed to define the coming decades due to their absence.

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Point of View

Personalizing healthcare with cloud-enabled data and analytics driven ecosystem

Leaders from US health plans, health systems and life sciences discuss leveraging the healthcare ecosystem to personalize care.

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Point of View

To drive value for companies, you must build collaborative ways of working

CIOs must build collaborative ecosystems to tackle today’s complexity, according to Tui Airline CIO Isabelle Droll.

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Competitive Intelligence

Wipro: Employee Experience Services, 2022

A look at how Wipro performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

TCS: Employee Experience Services, 2022

A look at how TCS performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

PWC: Employee Experience Services, 2022

A look at how PWC performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

Capgemini: Employee Experience Services, 2022

A look at how Capgemini performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

Infosys: Employee Experience Services, 2022

A look at how Infosys performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

HCL: Employee Experience Services, 2022

A look at how HCL performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

KPMG: Employee Experience Services, 2022

A look at how KPMG performed in the HFS Top 10 for Employee Experience Services, 2022.

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videocast

HFS Employee Experience Services Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Employee Experience Services Top 10, 2022, Sarah Little.

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Point of View

Framing sustainability: defining the global context and aligning ecosystems

We need focused collaboration. Everyone must be involved. The major ecosystem players must use their positions to lead.

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Data Viewpoint

Energy and Utilities companies are prioritizing cybersecurity to prevent potential data theft and attacks

While cybersecurity remains an irrefutable priority for energy and utilities companies, they must not ignore smart analytics.

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Competitive Intelligence

Deloitte: Employee Experience Services, 2022

A look at how Deloitte performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

EY: Employee Experience Services, 2022

A look at how EY performed in the HFS Top 10 for Employee Experience Services, 2022.

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videocast

HFS Cybersecurity Service Providers Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Cybersecurity Service Providers Top 10, 2022, Ralph Aboujaoude Diaz.

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Point of View

Transforming media operations into a revenue engine

The next wave of opportunities for media firms will come in transforming operations.

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Hot Tech

HFS OneOffice Hot Vendors: Q2 2022

Our latest cohort of HFS OneOffice/OneEcosystem Hot Vendors

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Point of View

Don’t be fooled – address the low-wage emergency to fuel growth

Everyone is focused on the double whammy of employee attrition, and wage inflation. But that misses the real low-wage emergency.

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Competitive Intelligence

Competitive Intelligence from June 2022

In this month’s Competitive Intelligence report, we cover technology, sustainability, financial services, healthcare and other market developments.

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Competitive Intelligence

Rightpoint: Employee Experience Services, 2022

A look at how Rightpoint performed in the HFS Top 10 for Employee Experience Services, 2022.

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Competitive Intelligence

IBM: Employee Experience Services, 2022

A look at how IBM performed in the HFS Top 10 for Employee Experience Services, 2022.

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Highlight Report

PwC brings distinctive domain expertise to overcome SAP migration challenges

PwC outlines its SAP services differentiator and approaches for a successful S/4HANA migration.

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Point of View

Maximize your Salesforce investment with the latest customer-centric offerings

Learn how Salesforce's continued focus on customer-centricity can maximize your Salesforce investments.

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videocast

HFS HCP Service Providers Top 10, 2022

On this HFS Videocast, we talk to Rohan Kulkarni and Mayank Madhur about HFS HCP Service Providers Top 10, 2022.

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videocast

HFS Industry 4.0 Service Providers Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Industry 4.0 Service Providers Top 10, 2022, Mayank Madhur.

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Top 10 Report

HFS Top 10: HCP Service Providers, 2022

An assessment of healthcare providers service providers by execution, innovation, OneOffice™ alignment, and voice of the customer.

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Highlight Report

PwC boosts BFS services by acquiring Applications Consulting Training Solutions

PwC acquires ACTS to address a gap in its banking and financial services and Microsoft Azure for Financial Services capabilities.

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Point of View

Big banks can level the innovation playing field

Regulations and legacy weigh heavily on innovation at big banks. Here's how to level the innovation playing field.

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Highlight Report

Anonybit’s big gambit: disrupt the old world of biometric authentication

Anonybit’s big gambit: disrupt the old world of biometric authentication.

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Highlight Report

“Unstoppable companies” need to adopt a new automation mindset

Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.

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Top 10 Report

HFS Top 10: Cybersecurity Service Providers, 2022

The HFS Top 10: Cybersecurity Service Providers report examines service providers’ role in the evolving cybersecurity landscape.

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Competitive Intelligence

Accenture: Employee Experience Services, 2022

A look at how Accenture performed in the HFS Top 10 for Employee Experience Services, 2022.

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Highlight Report

Wipro ringfences its SAP consulting prowess with Rizing’s acquisition

Wipro’s Rizing acquisition complements its SAP services offering while cementing Wipro’s competitive position in the SAP market.

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Competitive Intelligence

Mphasis: Insurance Services Capabilities

A look at how Mphasis performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

Sitel Group®: Insurance Services Capabilities

A look at how Sitel Group® performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

Coforge: Insurance Services Capabilities

A look at how Coforge performed in the HFS Top 10 for Insurance Services in 2022.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part seven—cloud database and data management

Seventh and final part of our series - 'Saas choices of OneOffice leaders' - covering cloud database and data management.

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Competitive Intelligence

DXC: Insurance Services Capabilities

A look at how DXC performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

Wipro: Insurance Services Capabilities

A look at how Wipro performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

HCL: Insurance Services Capabilities

A look at how HCL performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

Genpact: Insurance Services Capabilities

A look at how Genpact performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

EY: Insurance Services Capabilities

A look at how EY performed in the HFS Top 10 for Insurance Services in 2022.

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Point of View

Employers are steps away from helping expand social determinants of health

Self-insured employers want to incorporate social determinants of health and spend material amounts to augment care management.

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Point of View

Enhanced data analytics must power health plan SDoH and care management solutions

Health plans are rushing to incorporate social determinants of health (SDoH) and spend material amounts to augment care management.

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Competitive Intelligence

Accenture: Insurance Services Capabilities

A look at how Accenture performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

Infosys: Insurance Services Capabilities

A look at how Infosys performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

TCS: Insurance Services Capabilities

A look at how TCS performed in the HFS Top 10 for Insurance Services in 2022.

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Competitive Intelligence

EXL: Insurance Services Capabilities

A look at how EXL performed in the HFS Top 10 for Insurance Services in 2022.

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videocast

Unfiltered Stories | Solving the People Debt in Procurement with IBM’s Matthew Bounds

In this edition, Saurabh Gupta at HFS talks with Matthew Bounds at IBM Procurement Services on solving the people debt in procurement.

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Point of View

Unisys shifts to delivering business outcomes as a nimble, unified company

Unisys leadership outlines how its structuring itself for success in 2022 and beyond.

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Highlight Report

RCPG ecosystem strategies for the hybrid world

EY’s holistic approach to the future of retail.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part six—process intelligence

In this sixth in a series of seven on the SaaS choices of OneOffice leaders, we focus on process intelligence.

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Top 10 Report

HFS Top 10: Industry 4.0 Service Providers, 2022

This HFS Top 10 Report focuses on Industry 4.0-specific capabilities across industries.

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videocast

HFS OneOffice Awards Videocast | With winners of People and Process Change category

In this edition, Melissa O’Brien from HFS talks with Antonio Calco' Labruzzo from Takeda about their OneOfficeTM Award win & journey.

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videocast

HFS OneOffice Awards Videocast | With winners of Sustainability category

In this edition, Josh Matthews from HFS talks with Corey Glickman & Aruna Newton from HFS about their OneOfficeTM Award win & journey.

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videocast

HFS OneOffice Awards Videocast | With winners of Native Automation category

In this edition, Tom Reuner from HFS talks with Avesh Maruti Godase from DNB & Antony Sudagar Gnanaraj from TCS about their OneOfficeTM Award win & journey.

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videocast

Healthcare and life sciences Up Close for May & June 2022

In this third episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.

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Point of View

Understand your core requirements to pick the best partner says a Skan client

We spoke to one of Skan’s clients to help us understand how they help enterprises “x-ray” their organization.

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Highlight Report

Unit4 sets out a strategy to be the last ERP midsize enterprises buy

Unit4 outlines its intent to deliver the OneOffice to midsize enterprises.

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Point of View

The A-Z (nearly) of Web3

Web3 comes charging toward us with a host of baffling buzzwords and cryptic acronyms. This A-Z decodes the ones that count.

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Highlight Report

HCL delves deep into Avaloq with the Confinale acquisition

HCL goes deep on Avaloq - first an enhanced partnership and now its acquisition of Confinale.

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videocast

HFS OneOffice Awards Videocast | With winners of Diversity category

In this edition, Sarah Little from HFS talks with Pradip Khemani from Blue Shield of California about their OneOfficeTM Award win & journey.

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videocast

HFS OneOffice Awards Videocast | With winners of OneOffice Mindset category

In this edition, Joel Martin from HFS talks with Frank Gentile from Follett, & Robert Brillhart from Capgemini about their OneOfficeTM Award win & journey.

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Top 10 Report

HFS Top 10: Employee Experience Services, 2022

A comprehensive assessment of employee experience services across execution, innovation, OneOffice alignment, and client feedback.

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Point of View

Financial services firms can align entire ecosystems with sustainability

Financial services firms must collaborate throughout their ecosystems to fix the global sustainability context.

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Competitive Intelligence

HFS Competitive Intelligence Report

This month’s competitive intelligence report looks at technology, sustainability, financial services, healthcare, and other market news and announcements.

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Highlight Report

Capgemini invests in end-to-end BFSI transformation capabilities for its clients

Capgemini acquires Chappuis Halder, a consulting player in financial service with depth in investment banking/wealth management.

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Data Viewpoint

Travel, Hospitality, and Logistics industry enterprises are increasing their IT budgets significantly in

Travel, Hospitality, and Logistics was drastically impacted due to the COVID-19 pandemic. This has opened doors for a massive shift to Travel, Hospitality, and

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Point of View

Web3 will go mainstream—when to expect it and how to prepare

What it will take to make Web3 real, what could derail it, and what is the near-term impact on your business?

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videocast

Hot Vendor Firesides | In conversation with Viamedici’s CEO Juergen Muller and VP North America Al

Viamedici’s CEO Juergen Muller and VP North America Al Bissmeyer are the latest to pull up a chair for our Hot Vendor Firesides.

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videocast

Hot Vendor Firesides | In conversation with Nividous President Alan Hester

Nividous President Alan Hester is the latest to pull up a chair for our Hot Vendor Firesides.

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Point of View

Managed services are becoming more sophisticated and commercial models must follow suit

Managed services are becoming more sophisticated and commercial models must follow suit.

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Point of View

Overturning Roe v. Wade will grievously harm the triple aim of care

The implications of overturning of Roe v Wade will be most egregious against the triple aim of care.

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Top 10 Report

Business Operations SaaS Top 10 Snapshot, 2022

This Snapshot report highlights the SaaS firms leading business operations for their impact on business value.

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Point of View

You must invest in your existing enterprise talent to remain viable

Enterprises find themselves with a dilemma: invest in upskilling and training existing talent or roll the dice with the open market.

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Highlight Report

Tech Mahindra bets blockchain reputation on Web3 and metaverse

Tech Mahindra is organizing its blockchain competency to encompass metaverse, Web3, and NFTs, as well as blockchain solutions.

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Highlight Report

QX’s acquisition of Chazey Partners —a credible threat to large F&A BPOs

Synergy delivered with QX acquisition of Chazey and the combine entity competitive position against larger services providers.

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Point of View

LTIMindtree’s investments in higher-value services could shuffle the TWILTCH deck

LTI's initial hostile takeover of Mindtree happened in 2019, but both entities were deliberately kept separate. Where do things stand now?

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Point of View

ChangeNOW 2022: sustainability needs aligned roadmaps across organizations and ecosystems

There’s still a sizable gap between the global sustainability context and the state of transition planning across ecosystems.

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Highlight Report

akaBot goes SaaS-first to deliver robust process-specific RPA

FPT Software's akaBot RPA is offered as a SaaS-first solution which handles process-specific updates so customers’ don't have to.

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Top 10 Report

Software Development SaaS Top 10 Snapshot, 2022

This Top 10 Snapshot report highlights the SaaS firms leading software development to deliver business value.

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Highlight Report

Tech Mahindra’s Perigord adds design know-how for a holistic brand experience

Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.

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Point of View

Price transparency gives health plans and self-insured employers a financial win

Price transparency is here but impacts will show up gradually across the healthcare ecosystem and affect stakeholders differently.

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videocast

Unfiltered Stories | Moral determinants of health are fundamental to sustainable health and quality care

In this edition, Rohan Kulkarni, Practice Leader at HFS talks with Dr. Sapna Ravula, Chief Medical Officer at EXL Health about moral determinants of health.

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Market Analysis

Digital Health Primary Care Providers holding promise to influence the triple aim of care

This market scan focuses on providers that hold the most promise for influencing the triple aim of care.

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Highlight Report

With ethical issues surrounding Pega, do you still want them in your ecosystem?

Pega has been ordered to pay damages for misappropriating Appian trade secrets. Will you still want them in your ecosystem?

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Highlight Report

SS&C Blue Prism intends expansion within its client base with its complementary suite of automation

SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.

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videocast

Fireside Chat | Phil Fersht Talks with Mike Ettling, Chief Executive Officer at Unit4

On this special Fireside Chat, HFS CEO Phil Fersht talks with Mike Ettling, Chief Executive Officer at Unit4 about his personal & digital business journey.

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Point of View

Recognise Bank harnesses digital flexibility to drive better outcomes for SMBs

HFS interviews the CTO of Recognise Bank, a digital disruptor shaking up traditional SMB lending. It's OneOffice in action!

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Data Viewpoint

Strengthening Zero Trust security posture is high on the 2022 agenda of CISOs

All significant cybersecurity investments in 2022 point towards strengthening Zero Trust security posture and visibility.

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Top 10 Report

Business Process Intelligence SaaS Top 10 Snapshot, 2022

This Snapshot report highlights the SaaS firms leading business process intelligence (BPI).

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Highlight Report

Acquiring ARSI, Firstsource adds legal collections to its debt recovery arsenal

Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.

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Highlight Report

Why WorkFusion’s launch of an AI-enabled digital workforce might work

WorkFusion has simplified its approach and may have the droids we’ve been looking for.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders. Part five—AI or automation tools

What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.

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Highlight Report

Mindtree’s COPE Health investment has a differentiated value proposition

The Mindtree–Cope partnership will be able to better connect value based care the dots and take holistic solutions to market.

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Point of View

Web3 can finally deliver the internet’s promise of democratized experiences

Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.

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Data Viewpoint

While SaaS vendors tout short-term sales, clients expect long-term benefits

Here we highlight the mismatch of SaaS expectations between SaaS software vendors and customers.

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Point of View

EXL redefining London Market Lloyd's business around data and AI

The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders. Part four—productivity or collaboration tools

Learn the choices of OneOffice enterprise leaders vs. those made by tactical laggards. Part 4—productivity/collaboration SaaS.

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videocast

Unfiltered Stories | Exploring what's next in Cloud Native Modernization

In this edition, Joel Martin at HFS connects with Scott Surovich, at HSBC Bank to explore what's next in Cloud-native Modernization.

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Data Viewpoint

Ransom-driven attacks, cloud identity theft, 5G and IoT threats are top cyber concerns for enterprises

Our latest Cybersecurity Pulse study shows that the majority of enterprises are most concerned with three cyber threats.

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Point of View

The right questions helped Novuna close its digital capabilities gap, with Workato

How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.

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Highlight Report

Appian retires unlimited bot pricing and makes enterprise demand for combined tech easier to consume

Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.

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Data Viewpoint

Attrition soars even more as ~1 in 4 services employees face revolving doors

The average global attrition rate, now at 23.7%, saw a sharp rise vs. the same quarter in 2020 and 2019.

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Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

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videocast

Unfiltered Stories | DocuLabs x Celonis: Accelerating towards intelligent business execution together

Sam Duncan from HFS Research talks with Marty Pavlik from DocuLabs, and Christoph Kisker from Celonis about how the two firms are collaborating.

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Highlight Report

Camunda rolls out a cloud-native platform for orchestration-powered automation

Workflow and decision-automation platform Camunda is updating with the intent to become your enterprise-wide process orchestrator.

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Point of View

Avoid the buffering wheel—heed experiences from cloud native transformation

Organizations must adapt their operational strategies to become cloud native.

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videocast

Healthcare and life sciences Up Close for April 2022

In this second episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part three—software development tools

As part SaaS XXV, we identified choices made by OneOffice enterprise leaders. The focus this time is on software development.

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Highlight Report

UiPath eyes integration prize, but customers still search for automation value

UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.

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Point of View

Culture can drive sustainability while you build a transition plan

An article on how Sainsbury's managed its sustainability initiatives, procurement, and used culture in its transition.

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videocast

Hot Vendor Firesides | In conversation with SimSpace Corporation Director of Security Strategy David

SimSpace Corporation Director of Security Strategy David Berliner is the latest to pull up a chair for our Hot Vendor Firesides.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part two—business operations

Which business operations SaaS are OneOffice leaders more likely to be getting value from?

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Point of View

Focus on how SaaS can change your business

You must focus on how SaaS can change your business, rather than focus on the technical functionality of the SaaS solution.

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videocast

Hot Vendor Firesides | In conversation with PAteam’s Chief Commercial Officer and Partner Martijn

PAteam’s Chief Commercial Officer and Partner Martijn Zuiderbaan is the latest to pull up a chair for our Hot Vendor Firesides.

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Data Viewpoint

Use service providers to help realise business value from your SaaS investments

Enterprises must work with service providers to receive long-term business value from their SaaS investments.

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Highlight Report

“BREAKTHROUGH with IBM” simplifies how SAP customers can migrate to S/4HANA

IBM packaged its SAP services offering to simplify enterprises' S/4HANA migration journey and meet the market demand.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part one—cloud partners

In this first in a series on the SaaS choices of OneOffice leaders, we focus on cloud partners.

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Point of View

Stop fiddling with your old IT services architecture to be cloud native

HFS' research agenda for IT services is all about operationalizing the OneOffice.

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Hot Tech

HFS OneOffice Hot Vendors: Q1 2022

This report profiles seven players we designated as HFS OneOffice™ Hot Vendors based on our rigorous assessment during Q1 2022.

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Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

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Point of View

RPM offers service providers the ultimate opportunity to make a difference

Telehealth enablement like RPM can do more than monitor patients and alert clinicians. It can be the default pre-triage approach.

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Data Viewpoint

Legacy SAP customers must initiate S/4HANA migration faster to remain competitive

Being comfortable with the SAP legacy platform may limit revenue growth, and advantage over S/4HANA migrated organizations.

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videocast

Unfiltered Stories | Unchaining Blockchain with ING’s Mariana Gomez

In this edition, Saurabh Gupta at HFS connects with Mariana Gomez at ING to discuss all things related to blockchain.

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Highlight Report

Celonis and IBM partner to deliver answers, not software, to enterprise clients

We connected with Celonis and IBM to understand their flagship partnership and how they help clients transform business execution.

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videocast

Unfiltered Stories | Taming AI with Wolters Kluwer’s Abhishek Mittal

In this edition, Saurabh Gupta at HFS talks with Abhishek Mittal at Wolters Kluwer about how Wolters Kluwer is driving business impact using AI-based analytics.

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Data Viewpoint

Cybersecurity, AI and process mining get the most investment in the TTL industry

TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.

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Highlight Report

When business is personal: Responding to war in Ukraine

Few international firms are untouched by the war in Ukraine. How should leaders respond when business gets this personal?

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Data Viewpoint

In the near term, manufacturers plan to invest in AI and cybersecurity

Highlights the key emerging technologies in which industrial manufacturers plan to invest in the near-term.

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Data Viewpoint

Challenges that TTL enterprises must overcome to meet their strategic objectives

TTL executives face data security, fragmented landscape systems, and a lack of centralized data to meet their strategic objectives.

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Data Viewpoint

Five critical sustainability challenges to address in 2022

On the back of COP26 there’s a growing consensus of the why, what, and how of sustainability. But then come the next challenges.

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Point of View

HFS Research publications are now Non-Fungible Tokens (NFTs)

Starting today, we are converting all our research deliverables to NFTs. We genuinely believe that writing research reports is an art form.

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Data Viewpoint

CX services for the next wave of customer experience requires deeper, more innovative partnerships

Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.

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Data Viewpoint

IT spending in Manufacturing makes a comeback in 2022

We take a look across geographies at how industrial manufacturers will change their expected IT budgets in 2022.

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Point of View

Launching our next ecosystem analysis: the Sustainability Services Top 10

The world needs to change. Consulting, technology, and services firms have a massive role.

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videocast

Hot Vendor Firesides | Indico Data CEO Tom Wilde is out to make unstructured data a category of its own

Indico Data CEO Tom Wilde is the latest to pull up a chair for our Hot Vendor Firesides.

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videocast

Hot Vendor Firesides | In conversation with AiRO Digital Labs CEO and Founder Dev Singh

AiRO Digital Labs CEO & Founder Dev Singh is the latest to pull up a chair for our Hot Vendor Firesides.

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Top 10 Report

HFS Energy Transition Services Top 10 Snapshot, 2022

A snapshot of the service and technology providers that are shaping decarbonization and changing the energy and utilities industries.

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videocast

How Outsourcing Must Evolve Radically to Survive the Talent Crunch

In this webinar, David J. Brown from KPMG US and Phil Fersht from HFS, shared the findings from significant research conducted around managed services in Q4

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videocast

HFS Insurance Services Top 10, 2022

On this HFS Videocast, we talk to Reetika Fleming and Sam Duncan about HFS Insurance Services Top 10, 2022.

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Point of View

Health without fairness, equity, and empathy is a dying cause

The impact of social determinants of health on healthcare has been inconsistent due to it lacking in fairness, equity, and empathy.

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Point of View

Start small with quick wins to scale automation in the enterprise

Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.

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videocast

The Great Digital Engineering Debate

Hand-picked panel of engineering/enterprise leaders and service providers plus the HFS analyst team, led by Phil Fersht on our latest Engineering Debate.

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videocast

Fireside Chat | Phil Fersht Talks with EXL’s Vikas Bhalla about his digital business journey

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and Head of the Insurance Business at EXL about his digital business journey.

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videocast

Hot Vendor Firesides | Krista CEO John Michelsen is cracking the skills gap with technology designed to

Krista CEO John Michelsen is the latest to pull up a chair for our Hot Vendor Firesides.

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Point of View

OneOffice™ and digital transformation in action: Energy trading

The trading team of a major global energy firm is paving the way for industry-wide digital transformations.

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Data Viewpoint

SP capabilities have matured in LS industry to drive disruption and redefine GTM

Service provider’s capabilities have matured in the LS industry to potentially drive disruption and redefine their go-to-market.

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videocast

Unfiltered Stories | Self-insured employers have an opportunity to address health in America

In this edition, Rohan Kulkarni, Practice Leader, Healthcare at HFS, talks with Dave Kerrigan, CEO at BenefitPitch about self-insured employers.

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videocast

HFS SaaS XXV, 2022

On this HFS Videocast, we talk with one of the authors of the HFS SaaS XXV, 2022, Research Leader Joel Martin.

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videocast

Up Close: What's top-of-mind in healthcare and life sciences?

On this first episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.

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Data Viewpoint

Largest public health plans show declining at-risk business

Six of the largest publicly traded health plans, covering more than 50% of US, deliver inconsistent MLR and declining at-risk revenues.

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Data Viewpoint

You must seriously embed “security by design” to minimize security incidents

The uncontrolled deployment of new IT initiatives has led to poor security practices, resulting in increased security incidents.

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Point of View

Four imperatives prepare you for the next generation of finance and accounting

We cover four imperatives that the future finance leaders should consider to stay relevant.

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Top 10 Report

SaaS XXV, 2022: Ranking vendors for business value creation

Our inaugural SaaS XXV (25) report highlights how software-as-a-service and traditional outsourcing services are converging.

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Highlight Report

EXL and Skeps help lenders tackle the buy-now-pay-later market

EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.

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Highlight Report

Sourcepoint snags StoneHill ahead of a rise in mortgage regulatory scrutiny

Sourcepoint is set to gain more than just a mortgage platform; it’s an opportunity to access mid-market lenders.

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Point of View

In conversation with Venkat Raghavan, Global Head of Enterprise Analytics, Tesco

The cross-functional needs of data science, and predictive modeling, are driving a revolution in data governance.

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Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

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Highlight Report

PwC seeks to drive an innovation culture with their ProEdge upskilling offering

There is no topic more important than talent - how to attract it, cultivate it, and keep it.

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Highlight Report

Skan wants to “x-ray” your organization to present the telemetry of work

Skan believes their approach to collecting data sets them apart from their peers.

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Point of View

Find your place in the energy transition

To survive the next 30+ years where sustainability dominates agendas, organizations must align transition plans.

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Point of View

For insurance firms, SaaS modernizes fragmented, monolithic technology stacks

SaaS may be the most important investment an insurance firm can make in modernizing systems.

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Highlight Report

Clairvoyant broadens EXL’s data engineering and cloud capabilities

EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.

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Point of View

Prioritize your ecosystem and innovation for IoT service delivery

This PoV is a guide for enterprise leaders to evaluate and benchmark service providers’ performance in IoT engagements.

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Data Viewpoint

The pandemic shock pushes manufacturing servitization​

This Data Viewpoint looks at the major business strategies that industrial manufacturers are going to pursue in the near term.

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Data Viewpoint

IT & BPO contracts are getting shorter as enterprises strive for faster results

This Data Viewpoint examines a trend we’ve seen in the data over the past three years — the tenure of deals is getting shorter.

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Data Viewpoint

Digital transformation is less about technology in F&A functions

Exploring the right approach to keeping pace with digital innovation in the F&A space.

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videocast

Unfiltered Stories | #breakthebias – Women Leadership in Tech: Amalia Avramov with Elena Christopher

In this edition, Elena Christopher of HFS connects with Amalia Avramov of Amdocs to discuss the leadership lessons to be a successful leader in the tech space.

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Top 10 Report

Insurance Services Formidable Challengers, 2022

A comprehensive assessment of the services providers delivering insurance services.

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Top 10 Report

HFS Top 10: Insurance Services, 2022

A comprehensive assessment of the services providers delivering insurance services.

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Data Viewpoint

Enterprises must adopt the right framework to effectively quantify cyber risks

It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.

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Data Viewpoint

Embedding cloud security policies must be given the highest priority in 2022

Enterprises must deploy holistic security policies that will act as a foundation for a robust cloud security framework.

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videocast

Re-wiring CX with Birendra Sen of Tech Mahindra

In this HFS Videocast, Melissa O’Brien of HFS talks with Birendra Sen of Tech Mahindra about re-wiring the customer experience.

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Highlight Report

Soroco’s Scout work graphs can streamline operations, but are organizations ready for it?

Soroco contextualizes data usage to drive change programs for how work gets done through its Scout platform.

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Point of View

Simplicity and empathy are rewriting CX for the virtual economy

Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.

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Highlight Report

Salesforce and Accenture join forces to address shortage of Salesforce skills

The talent crisis threatens to derail growth. Accenture and Salesforce have come together to build a unique, specific solution.

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Point of View

Why 5G will turbo-boost your journey to cloud native

CTOs must engage their technical service partners and telecom providers prepare for 5G technology on their cloud strategies.

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videocast

HFS SAP S/4HANA Services Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS SAP S/4HANA Services Top 10, 2022, Chief Strategy Officer Don Ryan.

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Point of View

Banks must actively convince clients that ESG is proper and profitable

Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.

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Highlight Report

AAI adds FortressIQ’s process intelligence. But will customers exploit this?

Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.

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Top 10 Report

HFS Top 10: SAP S/4HANA Services, 2022

A comprehensive assessment of the services providers delivering SAP S/4HANA services.

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Data Viewpoint

Focus of near-term outsourcing boom rings alarm bells for traditional revenues

Investment in outsourcing is focused on preparing the way for more work to be automated in processes running in the cloud.

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Point of View

Employers have a generational opportunity to course-correct healthcare in America

Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.

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Point of View

Right partner critical to enable core technologies to deliver community healthcare

Parkland Community Health Plan enabled modern core technologies to super charge their community healthcare delivery capabilities

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Point of View

Why cultivating a strong employee culture is critical to great customer experience

How Arbonne pivoted to working from home during an intense growth phase

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videocast

Racial Inclusion in Tech and Services

On this HFS Videocast, Phil Fersht & Sarah Little of HFS talks with Kenneth Barry of Infosys about racial inclusion in the tech and services industry.

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videocast

Fireside Chat | Phil Fersht Talks with Ganesh Ayyar, President of Digital Operations at Cognizant

On this special Fireside Chat, HFS CEO Phil Fersht talks with Ganesh Ayyar, President of Digital Operations at Cognizant, about his business journey.

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Point of View

Industry 4.0 advancements must sync with business transformation for success

In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.

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Highlight Report

PagerDuty unifies IT operations with a blend of insights and automation

PagerDuty aims to evolve from a category leader in incident management toward a holistic operations platform

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Data Viewpoint

Established banks should be much more worried about nimble digital native competitors

BFS enterprises are prioritizing data, CX, and new offerings. Great. But ignoring digital competitors is perilous!

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Point of View

Look for these six enablers in SaaS to support your OneEcosystem™ ambitions

Six enablers you should demand as you select the software to build out your OneEcosystem

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Market Analysis

22 cybersecurity trends for 2022 mapped to our HFS OneEcosystem™

OneEcosystem™ must run on digital trust and security. HFS Research has compiled 22 down-to-earth cybersecurity trends for 2022.

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Data Viewpoint

A change in mindset will enable digital fluency and the outcomes of transformation

This DVP highlights the importance of a change mindset in the path to achieving the required digital fluency and transformation.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—December 2021

A monthly rollup of merger and acquisition activity.

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Highlight Report

HFS coverage of SaaS just got even BETTER!

Insight into emerging players through our new Hot SaaS program and the Hot SaaS 100

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Highlight Report

Automation is about to explode into a new central role in the OneEcosystem™

The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem

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Data Viewpoint

Enterprises need more guidance in data strategy in IoT services

Highlights the rating of service providers across OneOffice™ parameters in IoT services

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Data Viewpoint

The life sciences industry emerges as the second-highest market in the adoption of 5G

In our recent survey, executives from the Life science industry agree they have major plans for investing in 5G adoption.

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Highlight Report

Reassess ServiceNow through the lens of the OneOffice™ and OneEcosystem™

ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.

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Data Viewpoint

For IoT initiatives, enterprises need relationships, end-to-end portfolios, industry context

This Data Viewpoint explores the key selection criteria for IoT service providers.

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Data Viewpoint

Finance leaders: Are you prepared for a talent revolution in the next three years?

As the world is going through a digital revolution, let's also see how this change will impact the finance function talent pool.

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Data Viewpoint

Enterprises are getting serious about managing the increasing volume of security events

Most enterprise clients are taking the necessary actions to tackle the “death by security event” challenge.

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videocast

HFS Application Modernization Services Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Application Modernization Services Top 10, 2022, Research Leader Joel Martin.

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videocast

HFS Retail and CPG Services Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Retail and CPG Services Top 10, 2022, Research Leader Melissa O’Brien.

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Top 10 Report

Application Modernization Services Formidable Challengers

An assessment of the formidable challengers providing application modernization services.

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Top 10 Report

HFS Top 10: Application Modernization Services, 2022

An assessment of the leading services providers providing application modernization services.

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Highlight Report

PwC & Microsoft further cloud-native digital banks with their ecosystem offering

2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.

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videocast

Unfiltered Stories | The Time for Social Determinants of Health is now!

In this edition, Rohan Kulkarni, Healthcare Practice Leader at HFS, talks with Vijay Pattabhiraman and Sree Tayi about the Social Determinants of Health (SDoH).

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videocast

Fireside Chat | Phil Fersht Talks with Vipul Khanna, Managing Director and CEO of Firstsource Solutions

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the MD and CEO of Firstsource Solutions, about his digital business journey.

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Data Viewpoint

Software is the lever for delivering innovation

In HFS’s 2H, 2021 Pulse survey of Global 2000 enterprises, it is clear software is crucial to delivering enterprise innovation.

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Data Viewpoint

Whatever the industry, sustainability is not prioritized enough. But there is progress

Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals

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Data Viewpoint

Lessons from automation leaders: Automation-cloud-data nexus is vital for success

Automation heroes do things differently. This Data Viewpoint reveals the difference in how they align data, automation, and cloud.

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Top 10 Report

HFS Top 10: Retail and CPG Services, 2022

An assessment of the leading services providers to the retail and consumer packaged goods industries.

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Data Viewpoint

Data is essential to success. Making sure you can integrate where data resides is critical

SaaS vendors must be able to show how customers can deploy integrate data with SaaS at scale to meet business and customer needs.

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videocast

HFS Sustainability Services Ecosystem Mapping

On this HFS Videocast, we talk with the author of the HFS Sustainability Services Ecosystem Mapping report, Practice Leader Josh Matthews.

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Highlight Report

Why providers must sure up their supply chain partnership and acquisition plans for 2022

Expect a scramble for supply chain capability across consulting, technology, and services firms.

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Highlight Report

WNS launches FINSIBLE to support high-growth fintechs seeking disruptor success

Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.

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videocast

HFS Utilities Services Top 10, 2022

On this HFS Videocast, we talk with one of the authors of the HFS Utilities Services Top 10, 2022, Practice Leader Josh Matthews.

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videocast

How Cloud Impacts Strategies Around People, Process, Culture, and Technology

In this HFS Videocast, Joel Martin, Research Leader at HFS talks with Mike Healy, Managing Partner at IBM Consulting about the broad impacts of Cloud.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—November 2021

A monthly rollup of merger and acquisition activity.

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Data Viewpoint

80 percent of organizations don’t have the plan they need for sustainability

Organizations need to build roadmaps that align to the global context of sustainability: net-zero and the UN Goals.

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Data Viewpoint

Demand is soaring for utilities services—driven by sustainability, CX, and data

We asked providers in our Utilities Top 10, 2022 report to assess the change in demand for services across the utilities industry.

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Data Viewpoint

SaaS disrupts outsourcing, and delivers better EX, for more than 95% of global 2000

600 business leaders confirm SaaS is changing the way companies approach outsourcing needs and making better employee experiences.

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Data Viewpoint

Sustainability across E, S, and G keeps breaking into company mandates

The importance of sustainability across various ESG factors shot up in the second half of 2021.

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Point of View

Designing for data is the way forward for digital operations in the Nordics

Nordic enterprises striving to move up the digital maturity curve must design for data.

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Data Viewpoint

Delivering on contractual commitments is hygiene, but you get what you pay for

We analyzed the commercial models used in 1800 F&A BPO, including nearly 300 recent contracts, to understand client expectations.

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Point of View

Digital health primary care is about to disrupt health plans

The continued maturation of digital health for primary care will disrupting health insurance in the US

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Point of View

Net-zero roadmaps: Sustainability in 2022 must center on transition planning

COP26 marked a shift from ambition to action. But less than 20% of organizations have the transition plan they need

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videocast

Seven lessons that have shaped today’s automation leaders

In this HFS Videocast, David & Phil of HFS connects with Terry Walby of Blue Prism Ventures, to discuss about the research report produced by HFS & Blue Prism.

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Top 10 Report

HFS OneOffice™ Services Top 10: Digital transformation in action

The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.

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Highlight Report

SME SAP S/4HANA clients risk migration delays if they wait on help from Tier-1 systems integrators

SME’s can consider mid-tier and niche services providers for their ERP migration; We discussed briefly on this.

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2021

Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.

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Top 10 Report

Utilities Services Top 10, 2022

An assessment of the utilities industry and its leading business and technology service providers.

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Data Viewpoint

Don’t let antiquated partnerships become the most dangerous legacy in BFS enterprises

If BFS firms want to get real about transformation and results, they need to prioritize innovation when selecting their partners.

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Data Viewpoint

Process mining and discovery leads the way as enterprises seek better ways of working

Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.

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videocast

IBM x Celonis: Accelerating toward intelligent business execution together

Reetika Fleming from HFS talks with Nicole Gallant from Celonis and Scott Layton from IBM about how the two firms are collaborating.

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Highlight Report

Oracle indulges in a copycat transaction in a desperate bid to enter healthcare

Oracle’s acquisition of Cerner is a poor deployment of enormous capital without any accretive value to itself.

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Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

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Point of View

Welcome to OneEcosystem™, where connected Customer, Employee, and Partner Experiences create new of

The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.

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Data Viewpoint

Focus on balancing competing demands for a successful energy transition

Demand is increasing across the energy services value chain: It’s fastest across upstream, refining, and retail and marketing.

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videocast

Enough with the guesswork: Taking a Data-Driven Approach to Designing Business Processes

Reetika Fleming from HFS discuss with Yaron Bialy from NICE and Martijn Zuiderbaan from PAteam about data-driven approach to designing business processes.

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Point of View

The Great Resignation: Can our industry survive the great talent dearth?

Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?

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videocast

The Shero Diaries with Tandra Jackson

Our featured shero in this episode is Tandra Jackson, Vice Chair of Growth and Strategy at KPMG LLP.

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Data Viewpoint

The BFSI industry gets proactive with its ransomware defense strategy

The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.

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Data Viewpoint

You need shared accountability and tailored engagement to foster a cybersecurity culture

Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.

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Data Viewpoint

End-to-end management of privileged access is too critical to be left to manual processing

Technology leaders must be on guard as end-to-end management of privileged access is too critical to be left to manual processing

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Data Viewpoint

Many enterprises still at early stages of the OneOffice™ Data Cycle

Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.

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videocast

HFS OneOffice Services Top 10 on People and Process Change

On this HFS Videocast, we talk to Saurabh Gupta and Sarah Little about HFS OneOffice Services Top 10 on People and Process Change.

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videocast

The Shero Diaries with Diana Benli

Our featured shero Diana Benli is Chief Product Officer for TriZetto® Healthcare Products at Cognizant.

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Highlight Report

qBotica scales up its ecosystem approach to help enterprises build their own automation services

One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?

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Highlight Report

America’s got talent—but you must cast a wider net to crack the digital skills crisis

The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.

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Highlight Report

HCL launches MVision to help manufacturers adapt, protect, and digitize in the post-pandemic era

We examine how HCL MVision framework enables transformation for its manufacturing clients.

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Point of View

Enterprise leaders must demand broader transformation skills from their S/4HANA service providers

S/4H clients are demanding beyond implementation excellence. We brought out few core client expectations for SP consideration.

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Top 10 Report

HFS Top 10: Enterprise Blockchain Services, 2021

An assessment of Enterprise Blockchain Service Providers covering execution, innovation, OneOffice™ alignment, and client feedback.

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Point of View

Add digital fluency to make 2022 the year of business transformation

The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.

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Market Vision Paper

Using simplification to solve complex business problems: The OneWipro Journey

The HFS take on Wipro’s renewed strategy with its new-ish CEO and Managing Director, Thierry Delaporte.

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Point of View

Rhode Island finds Real Value from Blockchain to Streamline Identity Validation

To understand blockchain adoption in the public sector, we connected with Infosys and The State of Rhode Island.

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Data Viewpoint

Security teams want more intelligent automation to alleviate the compliance burden

“Death by compliance” is preventing security teams from improving their practices, and intelligent automation can save the day.

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Data Viewpoint

IT/BPO industry is very much in the midst of a talent crisis due to higher attrition

IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.

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Highlight Report

Kyndryl must convince enterprise customers of its relevance post IBM

Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?

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Market Vision Paper

Seven lessons that have shaped today’s automation leaders

HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.

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Point of View

Stop underselling procurement and view it as an 'ecosystem builder'

Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.

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Highlight Report

Workato goes large on comprehensive connectivity to serve end-to-end enterprise automation

Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.

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Data Viewpoint

Health consumers behave very different than retail customers

Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.

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Data Viewpoint

Public blockchains triumph as Ethereum emerges as the number one platform of choice

The debate between public and private blockchain continues, and our research shows a two-horse race for the platform of choice.

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Highlight Report

PeopleShores offers impact sourcing for socially conscious US enterprises

PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.

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Point of View

Political ideology has become a crucial indicator of population health outcomes

We map political affiliation of US states against their population’s activity levels, nutritional choices, obesity & Covid deaths.

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Top 10 Report

HFS OneOffice™ Services Top 10: People and Process Change

New analysis and ranking of leading people and process change capabilities - part of our HFS OneOffice Services Top 10 series.

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Point of View

Banks thinking about insourcing need to think again

Is the Great Resignation spurring a BFS insourcing trend? Read on to learn why HFS thinks not.

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Point of View

CFO Vision 2025: Driving growth now and in the future

HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.

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Highlight Report

Get in on the disruptor action with HFS Hot Vendor picks

It’s been a hot year for the HFS OneOffice™ Hot Vendors. The market has been readily validating our picks.

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Point of View

Making procurement’s vision a reality with smart technology investments

HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.

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Top 10 Report

HFS Top 10: Life Sciences Service Providers

This report is our assessment of life sciences service providers by execution, innovation, OneOffice™ alignment, and client feedback.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—October 2021

T/BPO merger and acquisition activities monthly snapshot—October 2021

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Highlight Report

M&A-fueled Nintex targets IT and Ops pros with a low-code fast-track to process outcomes

Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.

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Highlight Report

Infosys claims it’s a European heavyweight now—as close to regional customers as any rival

Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.

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Data Viewpoint

Adopting outcome-based pricing drives cloud deals

Buyer data shows input-based pricing models are being replaced by output-based models for new applications development deals.

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videocast

The Shero Diaries with Julie Knight-Ludvigson

Our featured shero Julie Knight-Ludvigson is Chief Marketing Officer at Unit4.

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videocast

All about the HFS Pulse Dashboard

Our CMO talks with Saurabh Gupta, President of Research and Advisory Services, on the HFS Pulse Dashboard.

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videocast

A perspective on low code accelerating digital

Today's topic focuses on "Low Code." Our Chief Marketing Officer (CMO) talks with Joel Martin, Research Leader and co-author of an interesting research.

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videocast

The Shero Diaries with Irene Veldstra

Our featured shero in this episode is Irene Veldstra, VP Head of Large Deals at Atos.

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videocast

The Shero Diaries with Kunal Dayal Jesrani

Our featured shero Kunal Dayal Jesrani is Senior Vice President, leading Operations Support for the Business Process Services (BPS) portfolio at Tech Mahindra.

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Top 10 Report

HFS Top 10: Internet of Things (IoT) Service Providers 2021

An assessment of IoT services by leading service providers covering execution, innovation, OneOffice alignment, and client feedback.

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Highlight Report

As Blue Prism gets ever closer to AWS, RPA must be assessed as part of ISV ecosystems

The market for RPA requirements is shifting toward ISV ecosystems

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Data Viewpoint

Retailers should overcome data governance and security issues to improve the CX

Building/sourcing data management teams will help retailers overcome their data security and governance issues

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Highlight Report

Capgemini's ace of spades is focused domain expertise, not end-to-end transformation

The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.

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videocast

The Shero Diaries with Kathryn Payne

Kathryn has recently retired from Reach Enterprises, Inc., an independent consulting firm she started when she was 35.

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videocast

The Shero Diaries with Holly Cooper

Our featured shero is Holly Cooper, General Manager of Public Safety and Curbside Management at Conduent.

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Data Viewpoint

When the three lines of defense for information security rapidly become two

Security-as-a-Service is moving the responsibility for managing security risks and controls from enterprises to service providers

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Market Analysis

Sustainability Services Ecosystem Mapping

The state of sustainability across consulting, technology, and managed services.

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videocast

HFS Energy Services Top 10, 2021

On this HFS Videocast, we talk with one of the authors of the HFS Energy Services Top 10, 2021, Practice Leader Josh Matthews.

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Point of View

From operator to orchestrator - the new role for GBS

GBS is still relevant, but its role is changing to meet the demands of enterprises.

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Top 10 Report

HFS Energy Services Top 10, 2021

An assessment of the energy industry and its leading service and tech providers across execution, innovation, and client feedback.

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Point of View

HFS launches SaaS XXV, measuring business value creation of leading SaaS solutions

HFS’ SaaS XXV initiative provides an understanding into which SaaS providers are delivering maximum value creation to enterprises.

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Highlight Report

HCL’s process observability can bring IT and biz ops together - if it gets over tech-centricity

HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.

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Point of View

Low-code addresses the fast-paced go-to-market needs of accelerating digital

Speed, investment, training, collaboration, and partnerships make up the five factors driving the adoption of low-code and no-code.

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Market Analysis

The HFS Quarterly BPO Market Pulse, quarter ending March 2021

The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.

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videocast

The Shero Diaries with Apurva Purohit

Our featured shero in this podcast Apurva Purohit, an Indian businesswoman with over three decades of experience building and scaling businesses.

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Top 10 Report

HFS Pega Service Providers Top 10 2021

Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.

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videocast

Fireside Chat between Phil Fersht and Ajay S. Bhutoria

On this special Fireside Chat, HFS CEO Phil Fersht talks with Ajay S. Bhutoria, the CEO and MD of Zensar Technologies.

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Point of View

Don’t get lost in over-hyped ESG tech—there’s no time

Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.

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Highlight Report

Optum’s Market Performance Partnerships lend viable non-clinical operational options to providers

Managed services are an essential part of the healthcare ecosystem, to alleviate the non-clinical functional burdens.

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Highlight Report

With TQS buy, Cognizant bolsters its life sciences smart manufacturing capability

The highlight describes the rationale for Cognizant's acquisition of TQS

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Data Viewpoint

The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large

The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large and complex enterprises ERP system.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—September 2021

A monthly rollup of merger and acquisition activity.

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videocast

HFS OneOffice Services Top 10: Data and Decisions

On this HFS Videocast, we talk with two of the analysts behind the HFS OneOffice Services Top 10 on Data and Decisions, which was just released.

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videocast

Unfiltered Stories | AI in Healthcare

On this edition of Unfiltered Stories, Rohan Kulkarni, Healthcare Practice Leader at HFS, looks at AI in Healthcare with Nikhil Mendhi, COO at Exponential AI.

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Highlight Report

WorkFusion and SS&C combine industry chops to tackle insurers’ straight-through processing challenge

WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation

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Point of View

The tech and services industry is not prepared for sustainability

Sustainability literacy needs to develop at all levels in organizations and on both sides of the tech and services contract.

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Highlight Report

DigitalOcean’s simple approach to cloud offers enterprises an alternative to hyperscale domination

Unlike AWS and Google, DigitalOcean is setting its sights on cloud provision for start-ups and small-to-medium sized businesses.

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Point of View

Establish an effective content moderation capability to protect your brand and your customers’ safety

The why, what, and how of crafting a trust and safety strategy.

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Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

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Data Viewpoint

RPA and hyperscalers make the biggest impact on enterprises’ native automation journeys

We asked 13 leading service providers which automation vendors had the greatest customer impact

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Data Viewpoint

Leading providers bounce back to double-digit growth as pandemic pressure eases

As the latest wave of earnings announcements is hitting the news, we take a look at the performance of the early announcers

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Data Viewpoint

The biggest operational model shift is just ahead: get ready for gig!

Operations leaders are exploring the potential for gig to augment their workforce.

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Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

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Highlight Report

Atos needs a new strategic playbook more than it needs a new CEO

Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?

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Point of View

Enterprises must fight the vicious trifecta of ransomware to avoid calamity - Here’s how to do it

Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.

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Highlight Report

Roboyo adds global RPA depth with JOLT but must broaden its native automation chops

Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.

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videocast

Fireside Chat with Phil Fersht and CP Gurnani

This special HFS Videocast features a Fireside Chat between HFS CEO Phil Fersht and CP Gurnani, Managing Director and CEO of Tech Mahindra.

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Point of View

Insurers must make data-driven digital transformation the top priority

We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”

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Market Analysis

The Content Moderation Playbook

A guide to strategic considerations for critical trust and safety processes.

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Point of View

Cloud-hungry BFS enterprises need to navigate public cloud capabilities by value, not brand

As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.

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Data Viewpoint

Healthcare delivery models are going through a renaissance

Healthcare delivery models are going through a renaissance, reversing their current delivery paradigm and outsourcing more.

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videocast

Hot Vendor Firesides | David Cushman in conversation with Rakesh Mittal of Newt Global

Newt Global board member and partner Rakesh Mittal is the latest to pull up a chair for our Hot Vendor Firesides.

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Market Analysis

10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy

10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy

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Hot Tech

HFS OneOffice Hot Vendors: Q3 2021

Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice™

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Top 10 Report

HFS OneOffice™ Services Top 10: Native Automation

New analysis and ranking of the native automation services capabilities of 12 leading providers.

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Highlight Report

Appian acquisition of Lana Labs establishes process mining as a table stake for automation platforms

Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.

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Highlight Report

Blue Prism sale to Tibco—it’s time to go loud, not fade gently into the night

Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?

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videocast

Unfiltered Stories | ERP as a Platform

Joel Martin of HFS talks with Dmitri Krakovsky, Chief Product Officer of Unit4 about ERP as a Platform.

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Data Viewpoint

Digital transformation is dead

Digital transformation is dead. Data shows enterprises need a more evolutionary approach.

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Point of View

Don’t let cybersecurity hysteria get you down—the HFS manifesto will guide you

Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.

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Data Viewpoint

Tactical use of automation is no longer enough. Wise enterprises target transformation.

Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.

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Data Viewpoint

Waterfall continues to drown Agile aspirations in DevOps

Global 2000 firms still are heavily investing in Waterfall DevSecOp Methodologies.

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Point of View

Smart Enterprises are considering the untapped potential of Vietnam

Vietnam’s leading IT services talent makes it one of APAC’s best-kept secrets

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Point of View

After 20 years, it is time to retire Agile

Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.

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videocast

Unfiltered Stories | Melissa O’Brien talks with Rolando Salinas and John Maczynski

Melissa O'Brien of HFS, Rolando Salinas of Arbonne, and John Maczynski of CXperts discuss aligning employee and customer experience.

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Point of View

Kryon’s Automation Expedition must emphasize business outcomes and less hype

Enterprise leaders need to keep their automation providers focused on what they do best.

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Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

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Point of View

Hyperconnected Ecosystems: Your Path to New Sources of Business Value

HFS, in partnership with TCS, surveyed 158 C-level executives globally to understand the emergence of "hyperconnected ecosystems."

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Point of View

Tech, media, and telecom must be a springboard for sustainability

TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.

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videocast

The Shero Diaries with Sheila Curr

Our featured shero in this podcast Sheila Curr, Global Head of Commercial Healthcare at Conduent.

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videocast

Unfiltered Stories | Rohan Kulkarni talks with Steve Ambrose

Healthcare is the only industry where health consumers are always buying blind. They have no idea what a visit to the doctor or the medications they are or the

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Point of View

Stop crowding “points of care” and build “points of life” solutions to impact the triple aim

Social determinants of health are critical to bending the current trajectory of the triple aim with high costs and poor outcomes.

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Data Viewpoint

Service providers vie to become software ecosystem orchestrators to transform BFS

BFS enterprises need to add “ecosystem orchestrator” to their shortlist of key capabilities for IT and business services partners.

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Market Analysis

Merger and acquisition activities monthly snapshot—August 2021

A monthly rollup of merger and acquisition activity.

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videocast

HFS Meet The Team: Steve Koutros

It’s time to meet Steve Koutros, Practice Leader for Research-based Sourcing Advisory services.

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videocast

The Shero Diaries with Mary Adams

Mary Adams has 25+ years of experience as a business management consultant at Capgemini with expertise in the oil and gas industry, enterprise resource service

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videocast

Unfiltered Stories | No-Code-Low-Code in Healthcare

US healthcare spends close to $4Trillion annually, or ~20% of GDP. Yet we are becoming sicker and living fewer years on average, even before the pandemic

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Point of View

Put smart decisioning at the heart of AI strategy to help cultivate your OneOffice future

How XpertRule's clients are improving CX and EX in tandem.

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Data Viewpoint

North American and APAC manufacturers have significantly increased IT budget

Distribution of IT budget by industrial manufacturers from North America, Europe, and APAC

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Data Viewpoint

APAC manufacturers lead global peers in IoT investment in near-term

IoT investment distribution in near-term by Industrial Manufacturers from North America, Europe, and APAC

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Point of View

Make employees your best firewall, not the weakest link in your cybersecurity chain

It is high time for CISOs, IT and business leaders to seriously invest in a more people-centric approach to cyber security.

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Point of View

From outsourcing to innovation: partner to revolutionize mortgage servicing

We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.

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Data Viewpoint

Manufacturing industry faces executive and operational challenges in adopting emerging tech

Top challenges faced by manufacturing firms for adopting emerging technologies

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Data Viewpoint

Industrial manufacturing has a substantial investment commitment for IoT over the next 12 to 18 months

Industrial manufacturing industry has realized the importance and benefits of IoT implementations. Data PoV to discuss the same

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Point of View

Catch the Blockchain Bounce Back: Record Funding in 2021

Blockchain funding reached a record high in the first half of 2021—and we're keen to understand why.

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Point of View

Arrest the disruption now—that light you see is not the end of the tunnel

Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.

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Point of View

Health plan survival depends on adopting digital technologies

Core Admin System (CAPS) are way past their expiry but we have AI & cloud to help replace them fast...so giddy up health plans!

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videocast

Hot Vendor Firesides | Erik Lien of RPA Supervisor

This episode features Erik Lien, Founder and CEO of HFS OneOffice Hot Vendor RPA Supervisor.

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Highlight Report

AML RightSource rising—the firm bags its 5th acquisition of 2021 with QuantaVerse

AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A

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Data Viewpoint

Localization of service delivery takes center stage for BFS firms

BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.

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Highlight Report

WNS’ PRECIZON has life sciences-specific competitive intel in its crosshairs

Competitive intelligence platform that focuses on the life sciences could be worth its weight in gold if used smartly.

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Highlight Report

With $1B FullStride Cloud Services, Wipro is taking significant steps to beat the competition

Wipro puts money into Cloud Services with FullStride initiative.

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Highlight Report

AntWorks is back on the hill and serious about scaling IDP in the enterprise

AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too

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Highlight Report

Ashling goes deep on industry focus and UiPath with its Machina acquisition

Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina

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videocast

The Shero Diaries with Roni Michael

Roni is currently a partner in KPMG Israel.

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Point of View

Avoid a robotic misadventure - focus on the security that matters

This POV provide an overview of key security considerations when deploying a Robotic Process Automation environment.

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Highlight Report

BP3 doubles down on acquisitions, building RPA services scale to reassure enterprises

BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.

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Market Analysis

Merger and Acquisition Activities Monthly Snapshot – July 2021

A monthly rollup of merger and acquisition activity.

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Point of View

Make decentralization your friend; let consumers take control of their health data

Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.

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videocast

The Shero Diaries with Riju Vashisht

Riju Vashisht serves as Genpact’s Chief Transformation Officer responsible the company’s overall integrated transformation services.

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Point of View

Phil Fersht keynote delivers data behind Global 2k upheaval and COVID relief in India

HFS’ Phil Fersht delivers keynote address featuring just-released HFS Pulse data directly from the Global 2000.

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Point of View

The pandemic molded enterprises to embark on a digital transformation journey

HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.

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Point of View

Unraveling the current innovation wave and the power of technology

Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.

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videocast

HFS Meet The Team | Ralph Aboujaoude Diaz

Ralph Aboujaoude Diaz is a Practice Leader at HFS, based in London, UK. With over 16 years of professional experience, Ralph has helped a wide range of improve

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Point of View

Focus more on data-centric new ways of working and decision making

The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.

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Point of View

C-suite Power of One panel—change, cloud, climate, and culture

The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.

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Point of View

Unlock your business value with flawless operational processes

How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.

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Point of View

Make automation about technology at your peril

How Bayer and Deutsche Post are aligning people, process, and change to make automation native.

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Highlight Report

HGS divests its healthcare business to make space to accelerate growth

HGS healthcare bold divestiture will allow it to focus its attention on its consumer experience (CX) and digital services.

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Point of View

Empathy, disruption, and curiosity create business and IT collaboration

Breaking down barriers between the front, middle, and back office is a foundation for navigating transformation.

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Highlight Report

Accenture acquires HRC Retail Advisory to expand retail strategy capability

Helping retailers accelerate their digitalization amid disruption.

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Market Impact Report

HFS Healthcare Industry Primer 2021

A comprehensive view of global healthcare industry trends and their impact on IT and BPS and technology change agents.

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Highlight Report

B2B leaders must get on track with Engagement AI or miss out on sales gold

The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.

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Point of View

Make sustainability about outcomes and global context

It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.

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Point of View

Put people first to succeed with digital transformation

Digital transformation fails for three key reasons—culture, talent, and process debt.

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Point of View

Digital leaders must build in rapid adaptability to win in today’s business ecosystems

How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.

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videocast

Unfiltered Stories | Health-consumer friendly payment solutions

In the US when most cannot afford $400 when posed with an emergency medical bill, how do they afford to pay the out-of-pocket expense?

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Point of View

Can we tame the business monster? The future of work and technology

At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.

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Point of View

Relentless execution and team building sailed Coforge in turbulent waters

Coforge pivoted fast and pivoted right, right from the early days of the pandemic.

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Point of View

More change is going to come, but nothing is more important than people

At our Digital Symposium, HFS CEO Phil Fersht joined Tiger Tyagarajan, President and CEO of Genpact, for a candid Digi-side Chat.

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Point of View

Unselfish leadership is the concept that is still relevant in today's world

Digi-side Chat on Unselfish Leadership with Jesus Mantas, Senior Managing Partner, IBM.

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Data Viewpoint

The technology and business services industry is far from reaching gender equality

There are no good reasons or excuses left. It’s time to call out diversity as company-wide priority and make it non-negotiable.

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Point of View

Experience the exponential age at the intersection of technology and society

An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.

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Point of View

Before you “git some AI,” be practical about the problems you’ll solve with it and how

The value of emerging tech is how we apply it to solve real-world problems.

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Top 10 Report

CX Services in the Pandemic Economy—The Best of the Best Service Providers

Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.

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Point of View

Leaders: Is diversity really on your agenda?

We outline the Diversity discussion of HFS Chief Marketing Officer Nischala Murthy Kaushik at the HFS Digital Symposium.

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Point of View

Automation industry must step up to show both C-suite and workers the full bounty on offer

Read the key findings of the Native Automation panel at HFS Symposium 2021.

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Point of View

Cloud native seekers can still expect innovation @ scale from AWS

HFS looks at Amazon's AWS and how it blends innovation with a strong partner program to continue to be a market leader.

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Point of View

Focus on business outcomes marks HFS Hot Vendors

Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.

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Point of View

The Global Live Industry Roundtable: Shaping the 2025 Vision for Our Industry

Panel discussion to discuss some of the key future aspects of the outsourcing industry.

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Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

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Point of View

Use “rebel talent” to reshape your post-pandemic ways of working

HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.

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Point of View

HFS OneOffice™ Digital Symposium Highlights

In this ebook, the HFS analyst team looks back on our first-ever Digital Symposium — hosted on 8 and 9 June 2021 — with the OneOffice theme.

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Highlight Report

Salesforce continues moves towards the back-office with Servicetrace acquisition

Salesforce adds to its enterprise portfolio with an RPA provider of its own.

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Market Analysis

HFS OneOffice™ Pulse, H1 2021: Summary of key findings for healthcare services

HFS OneOffice Pulse in healthcare focuses on demand changes we anticipate for technology and business services.

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Data Viewpoint

The industrial manufacturing industry has the highest adoption of IoT among all industries

This Data Viewpoint looks at the many IoT use-cases in industrial manufacturing.

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Market Analysis

HFS OneOffice Pulse: The post-pandemic reality check for the Banking and Financial Services industry

A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.

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Highlight Report

TCS Cognix could be what you need to develop “Cognitive Operations” across IT AND business

TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.

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Point of View

Healthcare must blow up its organizational silos to thrive in a post-pandemic world

The time is now to replace analog work methods with the OneOffice mindset & work culture.

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videocast

The Shero Diaries with Pooja Herwadkar

Pooja Herwadkar is VP, Head of Group Industrialization & Automation. She has been with Capgemini for more than 18 years and has experience across many industry

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Data Viewpoint

Industrial manufacturing is behind in 5G, AR/VR, blockchain, and process automation adoption

Cybersecurity, IoT, and Smart Analytics have seen the highest adoption.

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Data Viewpoint

5G, process automation, and IoT are the top investment focus for industrial manufacturers in near-term

Majority of the industrial manufacturers are still focusing on operational efficiency.

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Data Viewpoint

Sustainability gets a major push from industrial manufacturers

Sustainability has the highest adoption of emerging technologies, followed by Sales & Marketing and Aftermarket Services.

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Point of View

Develop a hyper-personalized employee experience

Everyone’s ideal work-life balance and working from home experience is different.

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Data Viewpoint

Busted! It’s a myth that healthcare industry is a laggard in emerging technology adoption

Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.

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Highlight Report

Unqork’s marketplace piles pressure on low-code, no-code laggards

The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.

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Data Viewpoint

The IT budgets for most industrial manufacturers will grow single-digits in 2021

Around 67% of manufacturing firms survey expect that their IT budget will increase up to 10%.

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Point of View

Break down silos to supercharge EX and CX in tandem

C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.

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Point of View

Enable cloud-native and AI-powered healthcare digital platforms to manage rising costs, risks & demand

HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.

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Point of View

Applications are dead, DATA is everything

Applications are dead, data is your North Star in the journey to Cloud Native.

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Point of View

Health consumers want digital: It’s time for health plans to deliver

HFS Research and Cognizant partnered to develop insights in to health-plan members' use of digital in their interactions.

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Highlight Report

TCS to launch Cognitive Plant Operations Adviser platform for process industries

TCS plans to launch manufacturing and process plant operations solution in September 2021 on a joint GTM with Microsoft.

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Highlight Report

Accenture acquired umlaut to bolster product engineering capability

Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.

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videocast

Unfiltered Stories | Energy Industry – Now and Beyond

One of the things that has taken center stage since the global pandemic and changed our lives is the power of innovation and technology.

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videocast

Unfiltered Stories | HealthCare Industry - Now and Beyond

If there is one industry that has taken center stage since the global pandemic changed our lives, it is the healthcare industry. And in this podcast we put the

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Highlight Report

IBM buys BoxBoat: Boosts Kubernetes, DevOps capabilities for its Hybrid Cloud customers

IBM acquires private firm BoxBoat to boost Kubernetes and Application Containerization services.

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Point of View

Google goes big on data and partnerships for cloud growth

HFS looks as how Google Cloud Platform gets serious about data, analytics, Anthos and partner ecosystems to fuel growth.

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Highlight Report

Sustainability relies on combining partner ecosystems with technology and services

Enterprises and providers must combine tech, services, and ecosystems to reach net-zero and broader sustainability goals.

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Highlight Report

Syniti’s Data Jumpstart shows that data confidence means business confidence

Confidence in your underlying data means improved confidence in the business.

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Point of View

Set structure and get business-wide buy-in to achieve value at scale with automation

Health services company Cigna is setting the pace for automation use at a strategic scale.

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Point of View

When it comes to property & casualty insurance, Digital is Data

Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.

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Point of View

As Public Cloud adoption heats up Services Providers jump on the Azure train to growth

Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.

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Point of View

Define your ERP transformation objectives and keep them time-bound

Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.

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Highlight Report

Capgemini's Financial Services TechnoVision 2021 framework is more than meets the eye

Capgemini has released its Financial Services TechnoVision framework externally for the first time.

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Point of View

Pfizer’s vaccine proves the Power of Emerging Tech when the Burning Platform is Red Hot

Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.

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Highlight Report

Accenture is on an acquisition spree to enhance its Cloud First capabilities

Accenture continued to make its cloud-focused investment and this time its Industrie&Co.

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Highlight Report

Cutover aims to orchestrate and automate the digital workforce

Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.

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Highlight Report

Salesforce DevOps solution provider Gearset gears up for US expansion

Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.

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Hot Tech

HFS OneOffice Hot Vendors: Q2 2021

An exclusive group of emerging players, each with the vision and strategy to impact the market.

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Highlight Report

Robocorp RPA is coming for the middle market

Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.

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Data Viewpoint

Providers have transformational opportunities across industries with top IT budgets

Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.

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Highlight Report

With its NxT Digital acquisition, Mindtree aims to orchestrate connected enterprises

Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.

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Top 10 Report

Banking and Financial Services - The Best of the Best Service Providers

Analysis of the best service providers for BFS firms across execution, innovation, OneOffice, and voice of the customer criteria.

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Top 10 Report

Banking and Financial Services Formidable Challengers 2021

Analysis of eight specialist service providers across execution, innovation, OneOffice, and voice of the customer criteria.

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Highlight Report

Move on from manual sustainability: integrate carbon accounting and reporting

Sustainability teams have better things to worry about than spreadsheets and manual data gathering.

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Highlight Report

We must take care of those that take care of us

The burden of administrative duties for clinicians is seriously hampering their ability to provide patient care and they need technology help now!

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Point of View

Embrace NATIVE automation to enable growth strategies

Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.

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Point of View

Ignore the digital health semantics, and focus on the outcomes

A digital health framework that helps organize our thinking about this vast market segment.

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Highlight Report

Genpact’s Enquero acquisition helps build data engineering clients sorely need

Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.

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Highlight Report

NTT DATA’s Nucleus for Healthcare's psychographics drive to personalized care

Using psychographic data to construct a usable 360 degree view of the health consumer.

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Highlight Report

Coforge accelerates its BFSI focus through SLK Global acquisition

Coforge recently reduced their reliance on the transport industry to focus on BFSI, supported by their recent acquisition.

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Highlight Report

Xceptor drives industry-specific automation for BFSI firms fresh out of low-hanging fruit

One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.

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Highlight Report

Resolve Systems adds Ayehu to progress end-to-end IT automation offering toward self-healing

Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.

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Highlight Report

Record investment in Neo4j suggests, maybe it IS all about relationships

Graph database business Neo4j has taken the largest Series F investment in database history - landing $325m.

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Highlight Report

Precisely acquires Winshuttle for process automation and data management

Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.

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Data Viewpoint

Leverage material increase in healthcare technology spend to improve Triple Aim

Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.

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Data Viewpoint

Sustainability has broken into the top of enterprise priority lists

Master your data, plan your route to decarbonization, and improve your CSR on all fronts.

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Highlight Report

ElectroNeek carves partner-friendly RPA niche with unlimited bots

RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.

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Highlight Report

What UiPath may be best at is listening to customers

When everyone is playing the same song, go deep on happy customers.

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Point of View

Genpact: Bringing Lean Design Principles to Cloud Business Process Redesign

Genpact is subtly developing its cloud capabilities with operational competence to deliver transformation at scale.

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Data Viewpoint

Tech for sustainability tops the energy industry radar

Over the next 2 years, more than 90% of energy enterprises expect sustainability to drive their emerging technology adoption.

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Highlight Report

HGS’s Future of Smart CX is a quadruple-win proposition

HGS is doubling up on "win-win" with its cognitive cloud contact center.

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Data Viewpoint

AI is set for continued growth in the energy industry

AI in energy is being adopted at scale, so stay focused on business outcomes and use it combined with other tech.

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Highlight Report

Atos launches COEs, converges decarbonization technology and services

Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.

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Point of View

Defy DeFi no more!

The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.

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Point of View

When It Comes to Life Business, Digital Is Data

Perspectives from HFS, EXL, and a selection of its Life Business clients on the data-driven future of the industry.

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Point of View

Stop seeing 5G as a future technology in the industrial sector - it's here today!

This point of view explores the impact of 5G on the industrial sector along with leading use cases.

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Highlight Report

Laiye eyes expansion with recent funding and new leadership

Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.

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Market Analysis

Merger and Acquisition Activities Monthly Snapshot – May 2021

A monthly rollup of merger and acquisition activity

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Top 10 Report

Supply Chain Service Providers 2021

Analysis of providers developing Supply Chain capabilities across innovation, execution, and voice of customer.

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Highlight Report

Roboyo acquires AKOA and stakes claim to intelligent automation services crown

Roboyo becomes the world’s biggest intelligent automation professional services company with its acquisition of AKOA.

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Highlight Report

ignio blends ability to act with ability to reason

HFS assesses the progress of Digitate's ignio IT-led automation approach.

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Point of View

Adopt emerging tech before it becomes table stakes

Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are

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Data Viewpoint

How does cloud deployment benefit your organization?

User data points to cloud benefits sought by organizations.

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Data Viewpoint

Cloud migration: Business critical applications

Business critical applications are migrating to the cloud. Microsoft Azure takes an early lead as platform of choice.

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Highlight Report

EY keeps it simple with its EdgeVerve alliance

Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.

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Highlight Report

NTT DATA scales product-focused digital transformation

NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.

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Data Viewpoint

Supply chain will benefit from digital initiatives

Digital initiatives will drive positive impact on financial KPIs for supply chain, operations and procurement organizations.

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Highlight Report

Kofax captures PSIGEN – adds innovation-friendly tools

Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.

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Market Analysis

Robotic Process Automation (RPA) Software Products Analysis — Asia Pacific

The report showcases the comparative capabilities of the leading regional RPA product vendors in the Asia Pacific region.

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Data Viewpoint

The fastest 5: providers with the highest YoY Q220 growth

Q2 2020 saw a shift in providers we include in the fastest five.

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Data Viewpoint

NA learns fast from process intelligence pilots

NA & Asia-Pac are learning fast from process intelligence pilots – now they’ve both opened a scale gap on Europe.  

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Highlight Report

Process platform EvoluteIQ accelerates its evolution

Low-code business process automation platform provider almost triples its headcount in six months.

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Data Viewpoint

BFS firms expect more from partners in cloud journeys

BFS firms expect partners to play a critical role in defining outcomes and providing right tools as part of their cloud journeys.

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Point of View

Improving experience is the top priority for companies

Enterprises are keen to improve the customer experience, employee experience and supplier experience in business services.

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Highlight Report

Accenture gains cloud muscle in Europe with the Linkbynet acquisition

Accenture is consistently expanding its cloud capabilities in the European market.

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Market Impact Report

HFS Telecom, Media, and Technology (TMT) Industry Primer 2021

A comprehensive view of global TMT Industry trends and their impact on IT and business process services.

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Data Viewpoint

Top 3 Cloud Workloads

Data bases, IoT, and business process are the three top workloads by private, hybrid, and public cloud services.

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Point of View

THL recovery: over-confident or poised for a surge back?

Leaders in the travel and hospitality sectors are poised to face unknown demands.

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Highlight Report

Camunda got to Mars. With $100m they can go further

Mars-mission business process automation firm lands $100m to go further.

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Data Viewpoint

North America Scales Emerging Tech Fastest

Executives based in North America are moving fastest from pilots to scale with an eye placed firmly on the promised benefits.

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Data Viewpoint

Quantum Comes of Age

Quantum computing is coming of age in the enterprise, with 86% of May 2021 HFS Pulse survey respondents active.

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Data Viewpoint

Emerging Tech Challenges

Over 70% of 801 global 2000 companies expect to increase their stake in emerging tech, but it's not without its challenges.

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Data Viewpoint

Business Process Migration Failures

Migrating to the Cloud (and becoming Cloud Native) is a hot topic within every enterprise.  Here responses from over 800 technology and business executives 60%

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Highlight Report

Blue Prism must stay focused on enterprise-scale value

Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.

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Highlight Report

HFS Highlight: Automation Anywhere must differentiate its legitimate cloud-nativeness

AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market

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Data Viewpoint

HFS Data Viewpoint: The Seven Must-Haves for a Successful Modern Retail Organization

Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the

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Point of View

Master your data to excel in sustainability

Become an ecosystem leader by conquering your data, road-mapping toward sustainability goals, and pulling others along.

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Point of View

Target segments and value chain activities to expand IoT services

As IoT-based projects in enterprises have begun expediting projects from the pilot phase to achieve their digital transformation goals, HFS believes now is the

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Point of View

Sustainability services: HFS Research will map and define the ecosystem

Our mapping study will provide definition, understanding, and recommendations, for the sustainability services ecosystem

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Point of View

To react to disruption rapidly, build a foundation of customer-centric experience design

How Premier set up a unique digital customer experience that came to the rescue in a crisis

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Highlight Report

Basware puts procurement pros on data-driven diversity fast-track

Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.

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Highlight Report

HFS Highlight: Redwood Software gets multi-million injection to drive the automation agenda beyond RPA

Redwood Software, an IT and business automation provider, has announced a $380million strategic investment from private equity fund Turn/River Capital to drive

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Highlight Report

HFS Highlight: EY does the math and acquires Pythagoras to bolster Microsoft capabilities in the UK

Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.

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Point of View

Use combinations to power technology adoption in TMT

Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination

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Point of View

Digitization, Health Outcomes, and Sustainability will drive Life Sciences future

HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is

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Market Analysis

Merger and Acquisition Activities Monthly Snapshot – April 2021

A monthly rollup of merger and acquisition activity

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Highlight Report

HFS Highlight: ServiceNow acquires Lightstep to manage the new complexity of cloud-native applications

With the Lightstep acquisition, ServiceNow is doubling down on blending more AIOps capabilities across its offerings.

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Point of View

Adopting Low Code or No Code solutions can help business and technology users adapt workloads and data to

We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile

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Highlight Report

HFS Highlight: Cognizant acquires ESG Mobility to strengthen its digital automotive engineering

In March 2021, Cognizant agreed to acquire ESG Mobility, a digital automotive engineering R&D provider for connected, autonomous, and electric vehicles. This in

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Highlight Report

HFS Highlight: Atos acquires Processia to bolster its PLM and Industry 4.0 capability

Atos announced the acquisition of Processia as it aims to strengthen its digital engineering and manufacturing capabilities to support client manufacturing

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Highlight Report

HFS Highlight: KPMG Climate Accounting Infrastructure expands the sustainability proposition

KPMG is moving one step closer to a holistic sustainability services offering with it’s Climate Accounting Infrastructure.

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Highlight Report

HFS Highlight: Optum’s IT Performance Services seek to address health plan and provider’s need to and

A review of Optum's new managed services offering exclusively for the healthcare industry.

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Top 10 Report

ServiceNow Services 2021

New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.

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Highlight Report

HFS Highlight: IBM strengthens its Salesforce services value proposition in hot growth markets with the

IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market

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Highlight Report

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact

Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.

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Highlight Report

HFS Highlight: IBM is embracing Open: Open Source, Open to Ideas, Open to Partnership, and Open to

This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to

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Highlight Report

HFS Highlight: Workato doubles down on Europe after surge in customers and use

Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last

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videocast

The Shero Diaries with Marie Myers

Our featured shero in this podcast Marie Myers, CFO for HP Inc.

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Point of View

Drive Healthcare Customer Experience with a OneOffice Mindset

Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini

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Highlight Report

HFS Highlight: Hive brings cloud-enabled AI to the battle against hate speech – and bags $50m in Series

A cloud-enabled AI start-up ,with a crowd-sourced two-million-strong distributed workforce and a timely solution to tackle content moderation in social media, D

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Highlight Report

HFS Highlight: IBM eyes deal with Turbonomic to help it get closer to full-stack observability

IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management

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Point of View

Act Now—Before Climate Change Destroys Healthcare

Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.

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Point of View

Capgemini’s Vision to Create Frictionless Enterprise Operations

HFS’ view on the new era of business services

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Point of View

Bad Data is Killing Your Data Transformation Efforts

Data is the new Oil - Global Survey of Executive IT and Business Decision Makers

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Highlight Report

HFS Highlight: Automation investment boom sees ProcessMaker take $45m in first outside investment

Low-code and open-source workflow automation vendor ProcessMaker has taken its first outside investment since its launch in 2008 - raising $45m in Series A

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Highlight Report

HFS Highlight: $3 billion Boomi sets new customer records as speculation mounts about Dell being ready to

Boomi – the leading integration Platform-as-a-Service (IPaaS) provider is setting new customer records amid rumors the business may be sold off by owner Dell.

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videocast

The Shero Diaries with Stacy Simpson

Our featured shero in this podcast is Stacy Simpson.

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Market Impact Report

HFS Travel, Hospitality, and Logistics Industry Primer 2021

A comprehensive view of the global travel, hospitality, and logistics industry trends and their impact on IT and business process services and technology change

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Point of View

To win trust, business leaders must take control of AI

Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.

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Highlight Report

HFS Highlight: Leaders must battle hard to avoid being de-railed on their journey to cloud native

Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave

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Data Viewpoint

HFS Data Viewpoint: In a work-from-anywhere economy, cybersecurity and cloud have become mission critical

Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.

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Highlight Report

IBM Blockchain Fuels State of New York’s Covid Health Pass

Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.

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Point of View

Emerging technology adoption has a people problem

Digital fluency is required to reap the benefits of emerging technology

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Data Viewpoint

HFS Data Viewpoint: Are you “fit-for-future?”

The concept of profit with a purpose is finding its moment in the sun

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Highlight Report

HFS Highlight: Infosys’ chance to seize the Sustainability First narrative

Infosys has marked sustainability services for rapid growth

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Top 10 Report

HFS Top 10 Workday Financial Management (FM) Services 2021

In the 2021 HFS Finance Management (FM) Services Top 10 Report, we analyze the capabilities and vision of ten service providers.

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Highlight Report

HFS Highlight: Unit4 shifts ERP from being an application your business runs to a platform for delivering

Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential

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Data Viewpoint

HFS Data Viewpoint: Native Automation is arriving fast – but the augmented workforces it promises are

Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.

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Point of View

OneOffice skills critical for survival continue to be under-invested

The ability to drive the seamless interplay between business and technology - is recognised as the most urgent business skill to ramp up in today’s rush-to in

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Highlight Report

HFS Highlight: Capgemini seeks to shape a cross-industry 5G ecosystem

The TMT industry is a springboard for horizontal cross-industry solutions.

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Highlight Report

HFS Highlight: Capgemini created a joint venture to develop digital healthcare solutions for the European

In January 2021, Sanofi, Capgemini, Generali, and Orange joined hands to build a joint venture for developing patient-centric healthcare solutions that can be

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Point of View

Smart, AI-driven business services have a dramatic impact on getting effective vaccines to patients at

Genpact UK chosen as the partner to supply the AI for the crucial role of rapidly evaluating all adverse drug reactions.

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Point of View

TMT enterprises must build a 5G roadmap to grasp the industry’s emerging narrative

5G is no longer about getting ahead of the curve—but there’s still an opportunity to be a trailblazer while much of the industry catches up.

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Data Viewpoint

As the TMT services market grows—enterprises and providers can’t afford to get comfortable in their

The TMT market is expanding, converging, and becoming hyper-specialized.

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Market Vision Paper

Mphasis’ next act—applied innovation in the digital dog years

The HFS take on sustaining Mphasis’ success with its growth CEO, Nitin Rakesh

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Hot Tech

Hot Vendors Compendium 2018-2022

Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.

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Top 10 Report

Snapshot: RPA Software Products 2021

We assess 17 RPA providers on execution, innovation, OneOffice alignment, and voice of the customer—and reveal the top 10.

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Point of View

A Cloud Native mindset avoids swapping one technical debt for another

IT leaders can side-step costly challenges in cloud adoption if they maintain a OneOffice Mindset within a structured, innovation-focused journey to cloud - and

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Point of View

OneOffice, One World - The pandemic must inspire us to address climate change - which has no vaccination

We can’t vaccinate our planet when things get really bad—we must cure it ahead of time.

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Highlight Report

HFS Highlight: Blockchain to block spam: How India’s telecom regulatory is using DLT to solve genuine

TRAI has created a regulation mandating a blockchain solution aimed at combatting spam calls in India’s telecoms industry, and it’s a great example of at

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Highlight Report

HFS Highlight: Infosys SCALEs its engineering services with the connected digital eco-system

In this report, we discuss the overall strategy and client conversations of Infosys Engineering Services.

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Point of View

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Learn how Infosys helped Siemens Mobility to achieve a digital transformation

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Highlight Report

HFS Highlight: TCS Algo Retail™ is well-positioned to deliver exponential value through its Cognitive

Given the unsolved and unanticipated problems across the retail industry caused by the pandemic, TCS offers a cognitive supply chain solution as part of its and

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Point of View

Slay your legacy dragons to go “straight-to-digital” with an integrated OneOffice technology platform

Find out how Oracles' vision exemplifies HFS' OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in

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Market Analysis

Merger and Acquisition Activities Monthly Snapshot – March 2021

A monthly rollup of merger and acquisition activity

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Point of View

Call center worker power is sustaining the in-office model

70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services

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Top 10 Report

HFS TMT (Telecom, Media, and Technology) Service Providers Top 10 2021

This report covers our assessment of the TMT market and its leading service providers’ execution, innovation, and client feedback.

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Hot Tech

HFS OneOffice Hot Vendors Q1 2021

We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value for the

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Highlight Report

HFS Highlight: Thirdera aims to create a global ServiceNow pure-play

Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a

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Highlight Report

HFS Highlight: Get ready for IBM Intelligent Workflows powered by Celonis EMS

Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are

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Point of View

BFSI firms need to refine their FinTech programs to focus on outcomes rather than partner identification

HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups

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Highlight Report

HFS Highlight: Solink’s new use cases enable work-from-anywhere managers to build better experiences

Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data

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Highlight Report

HFS Highlight: Atos builds a Nest in Life and Pensions BPO

Nest is a platform for Atos to become a global force in L&P BPO

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videocast

The Shero Diaries with Anita Mahon

Our featured shero in this podcast is Anita Mahon.

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Point of View

Automation Anywhere lobs a Hail Mary pass to Google, hoping to make its cloud-native automation dreams

The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver

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Point of View

Work-from-anywhere economy drives a huge reliance on customer data platforms

As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree

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Point of View

Connect the dots between the back and front offices using Pegasystems to deliver a OneOffice experience

Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.

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Highlight Report

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare

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Market Analysis

ITMS and BPO Contract Analysis - Q4 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.

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Highlight Report

HFS Highlight: Quorum becomes energy’s big beast of BPM

Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint

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Highlight Report

HFS Highlight: WorkFusion’s Series F $220M war chest – a lot of money – not a lot of surprises

WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.

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Market Analysis

Merger and Acquisition Activities Monthly Snapshot – February 2021

A monthly rollup of merger and acquisition activity

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videocast

The Shero Diaries with Allison Sagraves

Our featured shero in this podcast Allison Sagraves, Senior Vice President at M&T Bank.

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Point of View

Adopt existing technology and business governance on your cloud journey to cloud native

Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.

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Point of View

Make sustainability native: Lessons from digital transformation during COVID-19

Sustainability must become native to businesses and government policy. Service providers are the keys to this.

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Point of View

Your workforce has changed Now, the C-suite must adopt a NATIVE automation mindset

Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.

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Point of View

Embrace a production mindset to drive AI at scale, utilizing a CoE

Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI

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Highlight Report

HFS Highlight: TCS embeds sustainability in the benefits of technology

TCS launches Clever Energy, enterprise-level energy and emission management system.

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Highlight Report

HFS Highlight: Salesforce sets up a OneOffice battle royal with ServiceNow with Return-to-Work offerings

Salesforce is building out the next major building blocks to offer an ecosystem for the future of work while launching a full-frontal attack on ServiceNow

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Highlight Report

HFS Highlight: Accenture acquires industrial robotics and automation solutions provider Pollux

For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of

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Top 10 Report

HFS Top 10: Hyperscaler Cloud Service Providers 2021

This report examines the leading services firms developing their partnerships, solutions, and capabilities on delivering cloud services value stream solutions.

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Market Analysis

HFS Market Analysis: Disruptive Hyperscaler Cloud Service Providers

The HFS Market Analysis Disruptive Cloud Service Providers examines vendors likely to challenge global services firms for delivering regional, industry, and

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videocast

The Shero Diaries with Eva Sage Gavin

As a Senior Managing Director in Accenture’s Talent & Organization/ Human Potential practice, Eva Sage-Gavin helps clients harness digital technologies and to

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Point of View

If the Cap fits, wear it: This is the new, reinvigorated Wipro

Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco

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Point of View

Stop the prop! It’s time to stop propping up legacy and calling it transformation

So—enough with the BS, let’s stop the prop! It’s time to stop hiding behind the short-term value of propping up legacy with RPA or any singular technology

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Highlight Report

HFS Highlight: TCS launches the Autoscape™ Solution Suite to drive innovation for connected and vehicle

In January 2021, TCS launched the Autoscape solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for to

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Highlight Report

HFS Highlight: Teleperformance’s Cloud Campus prepares to overcome cyber threats in its global model

How Teleperformance's security and data privacy expertise is defending against and preventing cyber attacks

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Data Viewpoint

HFS Data Viewpoint: The race for innovation advantage: Tech company R&D spend versus VC investment in US

If you want to know the future – invent it – so the saying goes. And if you invent it, there’s a good chance you own it. No wonder R&D and VC investment

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Data Viewpoint

HFS Data Viewpoint: Emerging Tech leaders: Update your roadmaps and aim high to take advantage of this

OneOffice emerging tech companies with serious ambitions must act now to update their roadmaps and set even greater goals to take advantage of a hot investor It

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Top 10 Report

HFS Top 10: Workday Human Capital Management (HCM) Services 2021

In the 2021 HFS Workday Human Capital Management (HCM) Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

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Highlight Report

HFS Highlight: Infosys establishes its role as a partner helping clients succeed in their growth journeys

As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and

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Point of View

Adopt Design Thinking to Craft Your Work-from-Anywhere Future

Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond "fix-and-survive" to compete in the economy

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Point of View

Unchain Your Supply Chain - Adopt the OneOffice Mindset

COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.

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Data Viewpoint

HFS Data Viewpoint: 2021 Hyper Hype: How UiPath’s bubble has blown (even) bigger than the most admired

How UiPath's Price To Sales Ratio (PSR) has blown beyond most admired enterprise apps

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Data Viewpoint

HFS Data Viewpoint: Covid accelerates OneOffice interdisciplinary culture of data-fuelled, real-time

Covid accelerates OneOffice interdisciplinary culture of data-fuelled, real-time adaptability

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Highlight Report

HFS Highlight: Accenture’s Technology Vision 2021: Leaders have to Rise Up for a Once in a Generation

Accenture published its Technology Vision 2021 report and included an analyst briefing and discussing why is has shifted from more technology-centric to HFS its

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Data Viewpoint

HFS Data Viewpoint: Data-driven decision making is a top 3 priority and has become essential for future

Our recent study shows an appetite for decision support technologies across several industry verticals

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Highlight Report

HFS Highlight: IBM acquires Salesforce Platinum partner, 7Summits to bolster user-centric design

IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner

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Highlight Report

HFS Highlight: Atos and IBM expand the decarbonization solutions ecosystem

It’s not quite a first-mover advantage—but Atos and IBM are among the early big names in the sustainability solutions space.

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Highlight Report

HFS Highlight: EXL takes on the mission of crushing data silos in insurance

We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.

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Point of View

Focus on digital led growth imperatives to survive and thrive

Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation

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Highlight Report

HFS Highlight: Capgemini launches CornerShop to transform the in-store shopping experience

In February 2021, Capgemini, SharpEnd and The Drum launched a new retail innovation store, CornerShop. It's an innovative brick-and-mortar store based out of of

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Point of View

Avoid the seven deadly IT automation sins to drive real outcomes

With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on

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Highlight Report

HFS Highlight: HCL launched cloud PLM solution to accelerate transformation for manufacturing clients.

HCL recently launched the 1PLMCloud solution to help manufacturing firms transform their computer-aided design (CAD) and product lifecycle management (PLM) into

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Market Analysis

Merger and Acquisition Activities Monthly Snapshot – January 2021

A monthly rollup of merger and acquisition activity

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Point of View

Accelerate towards cloud-native through convergence of trust, domain and AIOPs capabilities

The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and

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Highlight Report

HFS Highlight: Can SAP RISE to the cloud/HANA/Business Transformation challenge?

HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA

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Highlight Report

HFS Highlight: The OneOffice Emerging Tech Stack enables enterprise-wide decision-making when certainty

The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment

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Highlight Report

HFS Highlight: Cognizant acquires Linium to drive ServiceNow capabilities across enterprise functions

Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards

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Data Viewpoint

HFS Data Viewpoint: OneOffice Mindset in demand in the race for talent

Talent is the top enabler of the HFS OneOffice drive toward true digital transformation. Fifty percent (50%) of high-performing Global 2000 companies are and to

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Highlight Report

HFS Highlight: IBM’s seemingly innocuous acquisition of cloud payments fintech, Expertus Technologies,

Ever a core cog in the global core banking and payments ecosystem, IBM announced its acquisition of Expertus Technologies, a Montreal-based fintech and existing

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Highlight Report

HFS Highlight: Why does Cognizant’s healthcare BPaaS resonate post the pandemic shock?

To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.

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videocast

Native Automation with Phil Fersht and IBM guests

In this HFS podcast, HFS CEO and Chief Analyst, Phil Fersht discusses "Native Automation" with two IBM executives.

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Point of View

Insurance Executives: the time is right to go “straight to digital”

A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily

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Data Viewpoint

HFS Data Viewpoint: HFS OneOffice Enterprise Maturity Assessment Model: A new way to evaluate the levers

There is a roadmap to achieve OneOffice maturity which revolves around six major elements. Companies can achieve outsized operational and financial returns by

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Data Viewpoint

HFS Data Viewpoint: We appreciated the pandemic response, but it's time to tear up and digitize our say

F&A voice of the customer suggests gap in emerging tech impact

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Highlight Report

HFS Highlight: Google aligns sustainability and cloud benefits

There's a growing ecosystem of services and technology providers making sustainability native internally and for customers.

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Highlight Report

HFS Highlight: Atos bolsters crucial cybersecurity division with trio of acquisitions

Cybersecurity is more important than ever, and Atos’ recent flurry of M&A activity in the space could be exactly what enterprise need.

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Point of View

Marketers need customer data platforms to accelerate to OneOffice success

Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and

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Data Viewpoint

HFS Data Viewpoint: As enterprises strive for the OneOffice, the Triple-A Trifecta is paving the way

Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -

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Highlight Report

HFS Highlight: OneOffice Emerging Tech is the nervous system to make transformation real

Until now, we lacked clarity on the detail of how to engineer the move from the idyll of a strategist’s vision of digital transformation to a visceral, living

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Data Viewpoint

HFS Data Viewpoint: Are your digital associates dumb? How to unlock their full potential

Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence

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Highlight Report

HFS Highlight: Fulfilling the promise of omnichannel in the public sector

Ditch the CRM focus and embrace an omnichannel strategy

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Highlight Report

HFS Highlight: Design sophisticated digital self-service to provide top-notch citizen experiences

ASR and NLU are the building blocks for intelligent self-service in the public sector

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Point of View

Survival is on the line for travel and hospitality, and emerging tech is the silver lining

The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .

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Highlight Report

HFS Highlight: Cognizant continues to strengthen its digital engineering capability with Magenic

In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third

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Point of View

The HFS OneOffice Emerging Tech Platform: The future of native automation, data, and process design,

OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process

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Point of View

Strong Capabilities alone will not win you IT services deals

Critical factors that we often overlook during IT service engagements.

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Point of View

Five questions to ask about SLAs as you move to the cloud

The adoption of cloud solutions can create significant business outcomes for organizations. However, these changes require new contracts and agreements with and

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Point of View

The Hitchhiker’s Guide to Cloud Native: Align People, Process, and Culture

The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for

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Point of View

Bust these process automation myths for success in 2021

The low down on process debt, digital natives, and automation in the cloud!

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Highlight Report

HFS Highlight: Mphasis eyes an early-mover advantage with quantum computing

Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.

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Highlight Report

HFS Highlight: IBM joins the war for Hyperscaler Talent, Acquires Taos to boost Multi-Cloud and MSP

An HFS view of IBM acquiring Taos to boost its hyperscaler services and capabilities.

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Market Analysis

Merger and Acquisition Activities Monthly Snapshot – December 2020

A monthly rollup of merger and acquisition activity

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Top 10 Report

HFS Top 10: Digital Associates Services

This report analyzes service providers developing conversational tools across a defined series of innovation, execution, and voice of customer criteria.

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Highlight Report

HFS Highlight: Birlasoft is unlocking the power of digital through its eight pillars of growth

In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements

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Hot Tech

HFS Hot Vendors Q4 2020

We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Highlight Report

HFS Highlight: Infosys aims to lead the cloud battle with the launch of Cobalt

Accelerated by the pandemic, there is a secular shift in cloud adoption. To enable its clients’ cloud-powered enterprise transformations, Infosys has launched

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Point of View

Turbocharge your enterprise's cloudification to survive and thrive the pandemic shock

HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are

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videocast

Is the pandemic the burning platform for automation?

Our host, Reetika Fleming is joined by the author of the study, Elena Christopher, IBM automation software leader, Ed Lynch as well as one of the study’s Andy

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Highlight Report

HFS Highlight: Daimler has got the timing right to embrace cloud through partnership with Infosys

Understanding the criticality of choosing the right IT service provider as a partner, in combination with its focus on slashing cost, Daimler has partnered with

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Point of View

Wake up. Technology success is not about the technology

Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data.

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Highlight Report

HFS Highlight: Wipro signed a large contract with Metro AG to help the client organization on digital-led

This highlight discusses the latest big transformation deal that Wipro has signed with Metro AG.

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Highlight Report

HFS Highlight: Leverage Emerging Technologies to Shift the Focus of Healthcare from Illness to Wellness

As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup

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Highlight Report

HFS Highlight: Accenture is set to change the sustainability game

Accenture is making sustainability native to everything—internally and with clients—and is redefining how it measures impact. Enterprises and governments

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Point of View

Make Use of the Pandemic Shock to Remove the “Friction” in F&A

Musings from HFS’ F&A Digital Roundtable

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Point of View

The OneOffice becomes the true digital operating mindset as GBS grinds to a halt

The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a

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Point of View

Embrace the power of AND for greater emerging technology value

Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.

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Point of View

Doing more with less | Align emerging tech investments with business goals beyond narrow financial

There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the

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Top 10 Report

HFS Top 10 Healthcare Sector Service Providers 2020

This healthcare services report examines the role service providers play in the dynamic healthcare industry.

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Highlight Report

HFS Highlight: EXL looks to differentiate within its industry domains with an ambitious data-led approach

EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.

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Point of View

Is AI just a load of fake news, or the real deal?

There have been decades of hype in AI, but where there has been myth, there has also been reality. Test your knowledge of the truth vs. hype with industry Chief

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Point of View

Don’t write blockchain off! COVID-19 slowed spending—but didn’t stop it!

Blockchain has been on an upward trajectory for many years, but the COVID-19 outbreak threatened to change that – our recent survey with KPMG International

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Point of View

Re-inventing Finance as an integral part of the Digital OneOffice

Research report surveying 250 finance executives on the 10 Critical Success Factors to bring finance out of its back-office relegation

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Top 10 Report

HFS Top 10 Finance and Accounting Outsourcing (FAO) Service Providers

This HFS Top 10 report expands on our analysis of finance and accounting outsourcing service providers.

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Point of View

Realign the 3D printing services portfolio to post-pandemic trends

Explore how different industry players are using 3D printing for their business landscape and how service providers should prepare themselves for 3D printing

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Point of View

Save the food chain, save the world

This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.

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Point of View

The rise of attended automation: how to get it right

As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.

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Point of View

Bringing people together early is the key to success for distributed ledger technologies

We recently spoke with several industry veterans to understand the struggles enterprises face when moving their blockchain projects into production.

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Point of View

Automation should be native to your organization to achieve digital nirvana

In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital

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Highlight Report

HFS Highlight: IBM lays down the quantum computing industry roadmap

Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.

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Highlight Report

HFS Highlight: Benioff hopes it's ‘Once Slack and he’ll never look back’. But he probably will…

HFS' take of the acquistion of Slack by Salesforce

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Point of View

HFS Vision 2025: The New Dawn to Become a OneOffice Organization

HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,

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Point of View

Skills Driving the OneOffice Organization: The future of work is here.

“It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have

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Point of View

Nowhere to Hide: Embracing the Most Seismic Technological and Business Change in our Lifetime

400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality

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videocast

The COVID Vaccine Challenge

In this episode, Iain Mackay, CFO of GSK, provides a brief update as to where the pharmaceutical giant is in developing a vaccine.

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Highlight Report

HFS Highlight: Atos OneCloud announcement is putting culture, people, and processes at the heart of the

Atos announced a restructuring of its cloud go-to-market. Learn how this fits into a secular in the market.

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videocast

A Hitchhikers Guide to "Cloud Native"

The Hitchhikers guide to "Cloud Native" provides a rich discussion on where clients really are on their cloud journey.

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Point of View

Look for “Bot-able” Processes to Drive Enterprise-wide Automation

HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.

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videocast

Phil Fersht in conversation with Mihir Shukla

This episode of HFS UNFILTERED is a conversation between two automation visionaries, Phil Fersht and Mihir Shukla.

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Market Vision Paper

Cognizant's Ambition to Engineer the Modern Enterprise

What is Cognizant's strategy to revitalize, survive and thrive in the pandemic economy? To understand demand-side perspectives on the future of business and and

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Highlight Report

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

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Market Analysis

ITMS and BPO Contract Analysis—Q3 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.

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Point of View

Crucial new robotics segments to watch: collaborative bots will reign in the socially distant era

The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.

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Point of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

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Top 10 Report

HFS Top 10: Triple-A Trifecta Services 2020

This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.

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Highlight Report

HFS Highlight: Benefitfocus’ Health Insights provide unique guidance to demonstrate ROI on health

Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.

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Highlight Report

HFS Highlight: Accenture continue to strengthen their Industry X with the acquisition of industrial firm

Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.

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Point of View

Banks must digitalize debt collection processes to survive the pandemic

While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.

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Point of View

Explore seismic shifts in sustainability services for your green recovery

Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.

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Highlight Report

HFS Highlight: Genpact acquires critical e-commerce capability to expand Rightpoint

Genpact's latest acquisition expands its experience capabilities targeted at digital commerce

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Point of View

Discover the expanding AND converging telecom-media-technology (TMT) value chain

HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.

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Highlight Report

HFS Highlight: HCL’s innovative and business-impact oriented solutions are driving engineering services

Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.

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Highlight Report

HFS Highlight: HCL positions “Digital Engineering” as next-generation services to accelerate the of

Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors

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Point of View

Can the empire strike back yet again? IBM has to double down on business outcomes to succeed with its

HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services

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Highlight Report

HFS Highlight: Find your supply chain’s digital thread to get a control tower that really controls!

Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains

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Point of View

Imperative 2021: Make automation native to your digital business architecture

Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.

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Highlight Report

HFS Highlight: Celonis’ newly launched EMS solution brings it one step closer to being THE platform

Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat

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Highlight Report

HFS Highlight: Capgemini developed a series of smart healthcare offerings to address the sector’s pain

In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.

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Point of View

Technology alone will not bridge the Digital Divide

Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to

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Point of View

Learn how Infosys helped Conagra deploy a Minimum Lovable Product (MLP)

Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM

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Highlight Report

HFS Highlight: Five things you’ve always wanted to know about Accenture SynOps for Finance but were too

Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution

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Market Analysis

Market Index Q2 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Highlight Report

HFS Highlight: Accenture’s myWizard is operationalizing the journey toward the OneOffice

Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of

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Point of View

Pinpointing major areas of growth will be the key to provider’s survival in the pandemic economy.

Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them

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Top 10 Report

HFS Top 10 Employee Experience Services 2020: HR Transformation and Strategy

This Top 10 report examines 10 Employee Experience providers across a defined series of innovation, execution, and voice of customer criteria.

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Highlight Report

HFS Highlight: Capgemini pivots for some pandemic-fueled transformation pie, but it’s not quite baked.

HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime

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Highlight Report

HFS Highlight: Atos turns CSR into sustainability services as the market demands a green recovery from

In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.

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Point of View

The five automation “have-to-haves”— you won’t achieve your digital nirvana without them.

HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the

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Highlight Report

HFS Highlight: Genpact’s AI-analytics combination in Formula E validates enterprise leaders’ wish

Focus on the power of AND for Triple-A success, whatever the business setting

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Highlight Report

HFS Highlight: KPMG Using Low Code/No-Code Services to Accelerate Digital Transformations

This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.

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Point of View

Solve the Digital Dilemma in the Pandemic Economy - Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

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Highlight Report

HFS Highlight: Will the pandemic grind the Mphasis growth story to a halt? We don’t think so…

HFS recently attended Mphasis’ Virtual Analyst and Advisor Day to check how this dynamic mid-tier growth firm has been faring during this cruddy year.

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Hot Tech

HFS Hot Vendors Q3 2020

We present the HFS Hot Vendors Report for Q3 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Highlight Report

HFS Highlight: WNS’ new Quote to Sustain and FIAB solutions aim to drive the Finance OneOffice

The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital

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Highlight Report

HFS Highlight: KPMG’s New Performance On Demand Solution Brings The OneOffice To The Mid-Market, With

KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)

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Highlight Report

HFS Highlight: Concentrix is investing in global WAH at scale for the long term

Concentrix aims to endure as a WAH leader

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Highlight Report

HFS Highlight: HCL's DRYiCE software progresses toward the OneOffice

HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions

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Highlight Report

HFS Highlight: IBM looks to ace digital fan experience at the US Open

The second wave of digital transformation in Media will be driven by experiences.

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videocast

Connecting the blocks: The future of enterprise blockchain

In this episode of HFS UNFILTERED, host Steve Dunkerley is joined by HFS Chief Research Officer, Saurabh Gupta to explore the latest developments in enterprise

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Point of View

Are North American enterprises missing the process intelligence party? Don’t be fashionably late.

Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!

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Point of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

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Highlight Report

HFS Highlight: Accenture’s customer engagement acquisition strategy is aimed at OneOffice dominance in

Creative Drive and N3 are the latest additions to Accenture's CX portfolio

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Point of View

Five ways the pandemic is forever changing integrated automation

HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.

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Highlight Report

HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from

In Another Monday, Hyland has found the opportunity to break out from the content management mold.

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Top 10 Report

HFS Top 10 Source-to-Pay (S2P) Service Providers

This report examines 12 Source to Pay service providers across a defined series of innovation, execution, and voice of the customer criteria.

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Highlight Report

HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its 4C

In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the

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Highlight Report

HFS Highlight: Infosys acquires Kaleidoscope Innovation to bolster software product design and expertise

Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation

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Highlight Report

HFS Highlight: Kryon proves the value of full-cycle automation at its own “Olympics” - who needs 2020

Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.

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Highlight Report

HFS Highlight: Cognizant magnifies its cloud muscles with its 6th acquisition: 10th Magnitude

Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders

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Highlight Report

HFS Highlight: The Infosys pandemic pivot – how they transformed from media obsession to the safe pair

HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event

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Highlight Report

HFS Highlight: Oh boyo! Roboyo scores €21 million in Series A investment in a bizarrely well-timed move

Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.

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Highlight Report

HFS Highlight: EY expands its partnership with CPG giant P&G to sure-up COVID-affected supply chains

Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.

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Point of View

Use service partners to import fresh thinking to your industry

An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world

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Top 10 Report

HFS Top 10 Process Intelligence Products 2020

Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.

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Point of View

Confused by process mining vs. discovery? Consider an AND approach with process intelligence

Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that

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Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.

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Point of View

A Manifesto to Revitalize the BPO Industry

Top BPO leadership has developed a manifesto to lead the industry into the future of services

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Highlight Report

Wipro acquires IVIA to tap into the Brazilian IT Services market

Explores Wipro's rationale and the market outlook for the industry in LATAM

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Highlight Report

HFS Highlight: Bosch launches GuardMe – a comprehensive, innovative, and compliant lone worker solution

This highlight discusses about Bosch GuardMe, a lone worker protection solution.

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Market Analysis

The Enterprise Reboot - Digital Transformation is key to sustaining relevance in a new reality

KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies

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Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers 2020

HFS' assessment of the leading service providers in the travel, hospitality and logistics sectors.

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Point of View

Modernize and transform your business with low-code/no-code development

This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space

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Highlight Report

Cognizant's appetite for business outcomes in the food services industry

Embracing hyperconnected food services across retail, CPG, hospitality and logistics

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Highlight Report

Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.

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Point of View

Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

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Highlight Report

HFS Highlight: Persistent Systems and IBM expand Cloud Pak collaboration

Persistent Systems and IBM forge a closer partnership to help enterprise clients meet their cloud ambitions.

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Point of View

Balance cost and quality for agile apps market success

The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.

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Point of View

CISO’s must carefully assess Accenture’s cyber spending spree

With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver new

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Point of View

Disruption not duct tape is the key for mortgage transformation

To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.

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Point of View

Get inspiration on data monetization from Ellie Mae and Persistent’s innovative and client-focused

Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.

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Point of View

Providers must shore up cloud talent in a $305+ billion market opportunity

While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.

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Point of View

Employ flexibility and integrity to woo enterprises with cultural affinity

What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.

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Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

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Highlight Report

HFS Highlight: Infosys positions BCP planning as a competitive differentiator for manufacturing clients

This report explains how Infosys is enabling BCP planning for its manufacturing clients.

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Highlight Report

HFS Highlight: Atos scoops up AI-Driven Detection and Response firm Paladion

Atos recently announced intentions to acquire Paladion - helping the firm move into the competitive detection and response market.

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Highlight Report

HFS Highlight: PwC generates EX value with a data-driven framework

PwC has invested significantly in experience consulting and in developing a unique framework for measuring and quantifying experience initiatives.

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Highlight Report

HFS Highlight: Accenture bolsters cloud talent pool with Gekko acquisition

In July 2020, Accenture finalised the acquisition of Gekko - adding another 100 professionals to the firms growing ranks in France and Benelux.

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Point of View

Leap on new F&A priorities and expectations

Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic

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Market Analysis

Accenture’s earnings confirm the industry’s expected struggles—and offer a glimmer of hope for

Accenture’s recent Q2 2020 earnings give service providers the opportunity to understand the state of the market after the initial shock of COVID-19.

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Hot Tech

THE HFS HOT VENDORS REPORT Q2 2020

We present the HFS Hot Vendors Report for Q2 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Point of View

Consider a big bang approach for your cloud and application transformation

Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.

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Point of View

Want good, cheap, and fast software delivery? Budget for testing!

“We offer three kinds of service—good, cheap, and fast—but you can only pick two.” Shifting testing into the heart of an agile development project takes

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Highlight Report

HFS Highlight: Capgemini leverages emerging technologies and ecosystem to enable “Open and Portable“

This report explores how Capgemini is leveraging emerging technologies for client business transformation

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Point of View

To secure IT assets, believe nothing and trust no one

Thinking about security in terms of keeping the bad actors out is no longer enough. Assume they can get in and think about how you will stop them when they do.

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Highlight Report

HFS Highlight: Infosys partnership with Celonis will help streamline client's SAP S/4HANA migration

Infosys clients looking towards SAP S/4HANA migration should take note of the provider’s latest partnership with process mining unicorn Celonis.

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Highlight Report

HFS Highlight: Capgemini prioritizes APAC region as the next growth engine

This report explores Capgemini's focus on APAC region

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Point of View

Medical device industry, utilize emerging technologies to put your data to use

This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management

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Market Impact Report

HFS Retail and CPG Industry Primer 2020

A comprehensive view of global retail and CPG trends and their impact on IT and business process services and technology change agents

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Point of View

Poorly configured cloud: IT experts must plug vulnerabilities

In this report, we examine how configuration errors are at the root of many of the major cyber breaches.

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Highlight Report

HFS Highlight: Accenture and Singapore Changi Airport partner to launch world-class Digital Factory

In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and

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Highlight Report

HFS Highlight: HCL and Google team up to win the e-commerce market

In this report, we dive into how the recent partnership between HCL and Google is set to shake up ecommerce.

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Point of View

Target drone business opportunities across industries

In this PoV, we discuss different areas where drone use cases have increased and shown a significant impact.

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Highlight Report

HFS Highlight: NTT DATA forges new partnership with TOYOTA Connected in the connected car segment

This report includes the smart mobility future roadmap of NTT DATA and TOYOTA Connected through the partnership

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Highlight Report

HFS Highlight: Newly launched Insurance Primer report points to the industry’s precarious balancing act

HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.

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Highlight Report

HFS Highlight: Atos expands strategic partnership with Groupe PSA to build new integrated SAP S/4HANA

This highlight tells about the strategic partnership of Atos with Groupe PSA to build its new integrated SAP S/4 HANA Platform

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Highlight Report

HFS Highlight: Infosys BPM joins the three-comma club, crossing $1B in revenues

The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a

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Highlight Report

Deloitte’s x-factor elevates human experience to drive end-to-end business results

Deloitte’s approach aligns business leaders for maximum impact

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Highlight Report

HFS Highlight: Celonis brings global process mining community together with 18,000 strong at Celosphere

Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),

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Point of View

Price cuts and flexible pricing models; it’s time to strike a deal with your provider

Current economic uncertainty has created an opportunity for enterprises to partner with leading service providers with more flexible pricing models.

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Highlight Report

HFS Highlight: DXC and Tradeshift collaborate to transform procure-to-pay

In this report we cover procure-to-pay process collaboration between DXC and Tradeshift

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Highlight Report

HFS Highlight: Process automation enters a deeper dimension with Pega’s X-ray Vision

With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that

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Highlight Report

HFS Highlight: DXC brings automotive innovation to its evolving brand image by acquiring CMORE Automotive

Highlights DXC's focus on autonomous driving technology and its recent acquisition of CMORE Automotive

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Top 10 Report

HFS Top 10: Agile Software Development, 2020

In the 2020 HFS Agile Software Development Top 10 Report, we analyze the capabilities and vision of the leading service providers in agile development.

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Market Impact Report

HFS Insurance Industry Primer 2020

A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents

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Market Analysis

ITMS and BPO Contract Analysis—Q1 2020

This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.

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Point of View

Select a trustworthy blockchain service provider for a successful POC

Trust is the key ingredient for a successful partnership with a service provider when looking to move blockchain projects beyond the POC stage.

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Point of View

Business Leaders Should Get Real With Virtual and Augmented Reality

Have AR and VR reached the level of maturity that businesses need to consider them as new sources of disruption on their markets?

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Market Analysis

Market Index Q1 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Point of View

In Agile, size matters – Project executives must focus on building the right team for the job

There is a common misconception that increasing a team's size will increase it's output. For complex tasks it is often better to aim for a smaller group of

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Highlight Report

HFS HIGHLIGHT: Infosys Brings its Live Enterprise AI-driven Solution to the Supply Chain

"Digital Brain" SCM solution helps retail and CPG companies become more intelligent and dynamic

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Highlight Report

HFS Highlight: Atos and Siemens develop “Process Digital Twin” solution for the pharmaceutical

This report describes the “Process Digital Twin” solution developed by Atos and Siemens.

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Highlight Report

HFS Highlight: Accenture augments digital engineering capability with its acquisition of PLM Systems

This report explores how PLM Systems augments Accenture's Industry 4.0 capabilities

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Highlight Report

HFS Highlight: One to watch: SD Worx steadily builds an HR-solutions powerhouse for the mid-market

After a 29% revenue increase in 2019, SD Worx has continued its growth and innovation strategy in 2020 to leverage a full suite of cloud, outsourcing, and data

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Market Analysis

The Specialists: The Rise and Evolution of Robotic Process Automation (RPA) Pure Play Service Providers

This report spotlights six of the leading pure play firms specializing in RPA services

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Point of View

Propel your business operations "Straight to Digital" with Digital Associates

How five companies are using digital associates to create better experiences for stakeholders

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Point of View

IT service providers, partner up with a top-notch integration tool to meet the demands of a COVID-19 B2B

This POV highlights the importance of integration software and how Wipro Appirio is using MuleSoft to help clients.

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Highlight Report

HFS Highlight: Accenture’s getting people back to work through Covid-19 by powering the People + Work

This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.

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Highlight Report

HFS Highlight: Powered by Google Cloud, TCS introduces WaferWise to detect wafer anomaly in semiconductor

Explores TCS WaferWise that enables quality management of semiconductor manufacturing.

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Highlight Report

HFS Highlight: Persistent expands its partnership with Dassault Systèmes in Europe

In this report, we explore that how this partnership will benefit the industrial manufacturing clients of Persistent in Europe

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Highlight Report

HFS Highlight: Accenture acquires Byte Prophecy to show its clients the KPI impact of their data, and AI

Find out how Byte Prophecy augments Accenture's data analytics and AI capabilities

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Highlight Report

HFS Highlight: Cognizant enters Workday services market by acquiring Collaborative Solutions

Cognizant continues to make significant investments in 2020 – with a bold move to gain stronger talent base

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Highlight Report

HFS Highlight: CSS Corp moves 100% of staff to work from home

In this report, we examine how CSS Corp managed to move 100% of its workforce to work-from-home at the onset of the Covid-19 pandemic

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Highlight Report

HFS Highlight: Luxoft’s Agility and DXC’s reach and infrastructure is paying dividends for clients

Find out how Luxoft and DXC have managed to support their clients change their working patterns in response to the conditions that the Covid-19 pandemic has

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Highlight Report

HFS Highlight: HCL Domino gets new low-code capabilities in the firm’s latest investment in platform

Since acquiring Domino from IBM, HCL has been working to revive the platform, making it one for enterprise clients to keep on their radar.

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Point of View

COVID-19: Mid-level managers need to nail their soft-skills in this crisis

Furloughs and lay-offs definitely stress employees, but employees working remotely have witnessed a unique problem from mid-level managers during this pandemic.

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Highlight Report

HFS Highlight: EXL PayMentor is taking debt collection digital

EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.

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Highlight Report

HFS Highlight: Microsoft focusing Azure Quantum on real-world problems but IBM still leads the way

This month (May 2020), Microsoft announced that customers and partners can also start using Azure Quantum primer.

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Highlight Report

HFS HIGHLIGHT: Hexaware invests in cloud solutions to help clients through the post COVID-19 era

Recent HFS Research anticipates a spike in cloud investments as enterprises try to handle accessibility challenges with core systems.This article focuses on

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Point of View

Enterprise leaders, consider these factors before choosing your data science and machine learning

Key trends from HFS Top 10 report on the top data science and machine learning platforms, with insights for enterprise IT leaders

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Point of View

Bolster your digital manufacturing capability through acquisitions—the Accenture way

In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.

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Highlight Report

HFS Highlight: It’s official- Microsoft is acquiring RPA vendor, Softomotive. Now this is what a bot

Microsoft announced its acquisition of Softomotive to enable citizen developers across its customer base.

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Point of View

HFS’ Four Phases of Paradigm Shock drives the people-powered organization

Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.

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Point of View

Focus on customer relationship management and flexibility while serving IoT and Industry 4.0 clients

In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could

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Point of View

Follow an integrated technology approach for a 5G-enabled supply chain

In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.

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Point of View

SBA and RPA: Could the real badly-behaved bot creators please stand up? Everyone is saying “It wasn’t

The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.

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Point of View

Improve your decision making through smart data platforms; NTT’s Accelerate SMART provides some best in

In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and

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Point of View

Keep an eye on COVID-19 drone use cases for future business opportunities

In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this

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Point of View

Enterprises - evaluate IT service partners as viable options for contextual AI solutions

In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.

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Point of View

Providers must show clients they’re taking talent development seriously—big bang investments like set

Clients and future talent are looking for reassurance that providers are taking learning and development seriously.

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Point of View

CIOs must balance the new without throwing out the old tools that still add value

Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.

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Highlight Report

HFS Highlight: Atos brings US-based AI and data science capability into its Industry 4.0 toolbox by Miner

If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp

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Point of View

If you’ve been wondering how Microsoft’s RPA is taking shape, wonder no more: Power Automate has hit

Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).

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Highlight Report

HFS Highlight: Zensar introduces ZenTrust and ZenCare to help clients through Covid-19

As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.

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Point of View

Develop transformational Jedis to drive change in your business, says Celonis’ Alex Rinke

HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and

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Point of View

Learn from the Paradigm Shock: Ignore BCP/DR at your own peril

The IBM GBS story to scale WFH post Covid-19

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Point of View

Healthcare ecosystems must rally around proven partners during COVID-19 to prepare for the aftermath, and

Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges

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Point of View

Keep blockchain investments real to get beyond a successful but useless POC

We dive into the thoughts of enterprise leaders at EY’s 2020 Blockchain Summit, which show how you can convince your C-suite of blockchain’s worth.

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Point of View

Diverse and inclusive talent pools, business continuity, and logistical lifelines: It’s time business

Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a

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Point of View

Service providers need to prepare for the impact of COVID-19 on the services market

HFS Research provides guidance on the likely forecast scenarios post-COVID-19.

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Point of View

Retail and CPG firms must meaningfully apply integrated automation initiatives to engage customers in the

Mars, Inc shares its response to today’s paradigm shock

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Point of View

Prepare now for a splurge on Industry 4.0 services after COVID-19

Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies

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Market Analysis

Impact of COVID-19 on the Global IT/BPM Industry

The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global

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Point of View

Enterprises should get used to constant process evaluation and WFH practices to survive not just the but

Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.

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Point of View

Use COVID-19 as an opportunity to expand your healthcare solutions portfolio

In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.

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Point of View

Recovering from COVID-19 will involve finally fixing your organization’s data backbone

Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and

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Market Analysis

Market Index Q4 2019

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Point of View

Enterprises look to the cloud and cybersecurity to get them through COVID-19—smart providers will prep

Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment

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Point of View

Salesforce services providers must address the talent crisis to improve CSAT

This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.

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Point of View

Providers must look to blockchain to fix the lack of supply chain transparency exposed by COVID-19

Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.

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Point of View

Salesforce clients should keep abreast of Cognizant’s continued investments to position itself as a CX

Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition

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Point of View

Any repeats of the Cognizant Maze attack will have significant ramifications for the whole outsourcing

The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.

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Point of View

Sourcing teams must look for strong regional teams - Capgemini shores up capability in APAC with Whitesky

Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.

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Top 10 Report

HFS Top 10 Data Science and Machine Learning Platforms

This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.

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Market Analysis

Market Analysis of Enterprise AI Products from Leading Service Providers

This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service their

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Point of View

Balance short-term survival during COVID-19 with a long-term talent strategy: Capgemini gives its a vote

Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.

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Point of View

Develop digital customer tools that are seamless for customers and employees

Asynchronous messaging should simplify interactions for both the consumer and the agent.

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Point of View

Salesforce services providers must understand that client satisfaction, results from collaborative and

This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.

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Point of View

Accenture has added an arrow to its quiver with its Revolutionary Security acquisition; CISOs must take

COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and

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Point of View

Make security spending a priority during COVID-19: Enlist security service providers to secure your area

COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and

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Top 10 Report

HFS Top 10 Enterprise Blockchain Services 2020

This report investigates the blockchain space to provide a comprehensive and foundational analysis of the blockchain services market for enterprises.

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Point of View

It’s time to level up the focus on IoT: IoT will be the backbone in the fight against future epidemics

In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.

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Point of View

Even if IT is from Mars and business is from Venus, they must work together to enable success with RPA

Old Mutual prioritizes IT and business collaboration to drive RPA success.

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Point of View

COVID-19 will stall IoT, 5G, and edge spending: Telcos are the exception, and providers must get their in

Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks

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Point of View

Enterprise leaders serious about development quality need to stop paying lip service to agile

Advice from experienced agile managers on how to make the best of an agile development project.

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Point of View

Service providers must align their offerings with BFS clients’ partner selection priorities

It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.

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Point of View

INFOGRAPHIC: COVID-19 IMPACT ON THE GLOBAL IT/BPM INDUSTRY

The world changed overnight and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to global and

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Point of View

Manufacturers must use the four-factor prioritization guideline to evaluate their Industry 4.0 journey

This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.

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Point of View

Front-office service providers must leverage smart investments to weather the COVID-19 storm

Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge

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Point of View

Keep it simple and cost-effective for travel and hospitality clients during times of extreme be ready to

Even before our current pandemic, we knew the travel, hospitality, and logistics (THL) industry was “behind the curve in some investments, notably in legacy

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Point of View

Leverage smart city solutions to fight an outbreak like COVID-19

This PoV will help service providers understand the importance of an integrated smart city solutions portfolio and help them target clients in this space.

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Point of View

If you plan to automate processes with SAP, consider SAP’s evolving intelligent RPA for your toolbox

According to SAP “77% of the world’s transaction revenue touches an SAP system.” So, it’s hardly surprising that SAP is directly facilitating process a

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Point of View

To drive patient-centricity, the life sciences industry needs to stop acting like a B2B industry

Consumer-driven medical devices are taking the industry by storm

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Point of View

Big Pharma Must Invest in Distributed Ledger Technologies to Secure Their Supply Chains

A look at how a few companies have used distributed ledger technology to power better secure distribution practices.

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Point of View

Building collaborative partnerships is key to success in the automotive industry

The automotive industry is one of the most competitive markets, this report examines how forming collaborative partnerships are helping some firm's emerge as

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Point of View

Develop 3D printing services for continuity planning in manufacturing and healthcare supply chains

For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.

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Point of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to

Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific

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Point of View

Supply chain leaders must address modern slavery to mitigate risk and save millions from forced labor; it

Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.

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Point of View

F&A BPO buyers must consider the current technology climate and the environment when assessing locations

With so many aspects to consider- technology, politics, talent, environmental constraints, etc.- F&A BPO buyers must take a holistic approach when it comes to

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Point of View

Don’t let your 5G plans go up in flames as COVID-19 and 5G conspiracy theories threaten mobile and

This report examines the impact of the Covid-19 pandemic on 5G investments.

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Top 10 Report

HFS Top 10 Salesforce Services 2020

In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

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Point of View

Service design and design thinking efforts must recognize every end user; the public sector’s digital a

Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.

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Point of View

Some vendors are stepping up to the mark by providing free access to home learning tools. Other vendors

IBM/Cisco and TCS are leading the way with free access to their remote access platforms to assist schools with remote learning as families are stuck at home due

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Point of View

Don’t overlook China for manufacturing outsourcing because of COVID-19 supply chain disruption

This PoV acts as guidelines for enterprises making decisions about diversifying their manufacturing operations from China.

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Point of View

Reimagine your manufacturing operations continuity plan in the light of COVID-19

This PoV provides guidelines for both manufacturers and service providers to use for formulating a continuity plan.

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Point of View

The retail and logistics industries must look to AI to prepare their supply chains for the impacts of

The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business

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Point of View

Focus on integrated manufacturing to improve manufacturing operations

We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their

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Point of View

Leverage blockchain applications to fight COVID-19

In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.

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Point of View

COVID-19: Outsourcers must ensure they’re better prepared for the next crisis

Covid-19 took the world, and the outsourcing industry by surprise - in future, business continuity plans must be more far reaching

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Point of View

Be mindful of your workplace ecosystem when assessing digital associates for your company

From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace

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Point of View

Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay of

Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for

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Point of View

Learn how Accenture’s clients are actively exploring applied intelligence for innovation

Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its

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Point of View

Will COVID-19 put the nail in the coffin of the legacy contact center?

Times of crisis must drive a new digitally optimized customer service model

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Point of View

Ignore blockchain at your peril, but don’t drive blindly

This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.

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Hot Tech

THE HFS HOT VENDORS REPORT Q1 2020

The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the

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Point of View

Agile project managers must find partners with the brains and brawn to deliver—Cognizant acquiring its

Cognizant brings in more brains and brawn with the recent acquisition of Contino.

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Top 10 Report

HFS Top 10 Digital Associate Products

This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.

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Point of View

Crack your cloud-data integration conundrum with co-innovation

Infosys and its banking client’s “Juniper” solution could simplify cloud data integration for the entire banking industry

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Point of View

The CISO talent crisis: Enterprise leaders must nurture and protect their CISOs, or they might find with

The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,

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Point of View

Oil and gas execs: look to these three priorities to deliver value and alleviate uncertainty in the face

AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19

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Point of View

COVID-19 will impact supermarket supply chains: producers of nonperishables must brace for roller-coaster

Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.

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Point of View

Technology, media, and telecom—it’s your time to shine. “Digital transformation” seemed now, it

The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,

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Point of View

COVID-19: Technology providers must support government and healthcare professionals in this time of - how

In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the

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Point of View

Don’t ignore sustainability because of COVID-19—it will be a differentiator now more than ever

COVID-19 has brought with it an undeniable need for action and for humanity to be at its best; we might get through it within a year, but the same cannot be for

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Point of View

Enterprises must get creative with experience strategy to survive COVID-19

With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many

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Point of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to

As we all adjust to the new abnormal, this is the time for the digital workforce to shine.

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Point of View

Enterprise executives must look to providers for continual learning excellence—Infosys Wingspan proves

Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.

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Point of View

Emerging technologies could have really helped manage COVID-19…if we’d only had some smart leadership

Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve

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Point of View

In the most uncertain of times, CFOs must turn to analytics and AI to shine a light on the way forward

COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.

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Point of View

It’s not just healthcare industries that need to worry about COVID-19: Every enterprise should be to in

Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike

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Point of View

Providers must not forget about blockchain, despite uncertainty from COVID-19

Providers must ensure their investment in blockchain isn’t cut significantly through this uncertain time or they risk being left playing catch-up

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Point of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.

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Point of View

Enterprise AI leaders must consider the “AI HI Five” - five critical evaluation criteria for AI

This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success

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Point of View

Quantum could hold the key for post-recession growth—tech giants, enterprises, and investors can’t of

We are exploring the likely impact of COVID-19 crisis on quantum computing.

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Point of View

BYOAI (build your own AI): Enterprise leaders must evaluate low-code AI platforms to alleviate the talent

Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain

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Point of View

Optimize manufacturing processes by finding the “golden batch”—before spending big on digital

Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.

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Point of View

COVID-19 and a new oil-price crash pile uncertainty onto oil and gas execs: Providers must double-down on

Service providers to the oil and gas sector have already been shifting to outcome-based models.

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Competitive Intelligence

Service Provider Assessment - Wipro

HFS analysts view of Wipro that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment - TCS

HFS analysts view of TCS that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment - Infosys

HFS analysts view of Infosys that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment - HCL

HFS analysts view of HCL that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment - DXC

HFS analysts view of DXC that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment - Deloitte

HFS analysts view of Deloitte that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment - Cognizant

HFS analysts view of Cognizant that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Competitive Intelligence

Service Provider Assessment - Accenture

HFS analysts view of Accenture that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.

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Point of View

COVID-19: CIOs must balance the need for immediate remote access and chaotic cloud environments

In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.

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Point of View

Automotive firms must look toward partnerships that meld startup mentality with global scalability—as

Accenture is acquiring loads of design & Agile skill into its Industry X.0 practice—competitors watch out, as automotives, especially, will take note

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Point of View

Organizations must learn how to work in this new paradigm of enforced home- working fast, or sink even

Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams

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Point of View

Manufacturers should focus on supply chain visibility and risk management measures to face a crisis like

Recommend ways for manufacturers to handle a crisis like COVID-19 for their manufacturing supply chain.

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Point of View

Invest in Customer Data Platforms to Propel the OneOffice Experience

A new value proposition for Tech Mahindra is “BORN”

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Point of View

Enterprise AI leaders must consider two ways to scale up the low-code AI platform leverage

Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.

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Point of View

Rethink embedded and semiconductor engineering services portfolios to cater to customer needs

We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

BFSI firms must update their approach in order to measure and manage climate change risk

BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.

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Point of View

Leverage AI solutions to optimize cost and improve control strategy for upstream O&G operations

This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall

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Point of View

Security service providers need to target the overstretched security of state and local than 40% of US to

With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps

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Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

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Point of View

CX Providers must shift to digital integrated business services - Teleperformance’s TAP framework them

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

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Point of View

Executives must focus on improving customer journeys – Wipro’s acquisition of Rational Interactions

Will Wipro be the next 'experience agency' to watch?

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Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

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Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

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Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

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Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

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Point of View

Prioritize operations management to drive Industry 4.0 implementations

We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.

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Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT

We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.

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Point of View

Clients must find partners with experienced talent pools to enjoy ServiceNow success

In this report we examine how finding the right partner with the talent and experience can drive real success.

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Point of View

AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this

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Point of View

Salesforce clients must recognize Infosys’ growing Salesforce capability: the acquisition of Simplus to

In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery

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Point of View

Service providers should be scrambling to digitally transform the Indian cricket market

Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.

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Point of View

Life sciences third-party service providers, support your clients by driving meaningful as usual”

As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to

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Point of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.

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Point of View

COP26 will bring greater scrutiny on businesses’ sustainability; executives must partner with the now

Smart executives are already building out their ecosystem of sustainability experts and partners in preparation for COP26.

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Point of View

When you think of Redwood software, don’t think “RPA”; think “finance automation” instead

Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood

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Point of View

Enterprise leaders must build the three pillars of hyper-productive work to be successful in the modern

The 2020s present an extraordinary opportunity to prepare for the future of work and to drive it with a diverse, inclusive, and ever-evolving workforce. In this

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Point of View

Use crowdsourcing to inject creativity into cutting-edge IT project work

As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if

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Point of View

Telco leaders must comply with new UK 5G rules and ensure their partner eco-system isn’t over-reliant

5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of

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Point of View

Don’t be bullied by your procurement department—choose the correct engagement model with your service

Fixed price bids have been the standard practice for the purchase of large software projects for a long time, maybe this is why so many fail?

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Point of View

To get value from process automation in your organization, you must maximize its initial impact

HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and

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Point of View

Avoid the blockchain white elephant—that beautiful and useless blockchain proof of concept—by on

The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are

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Point of View

Finance leaders must adopt these five key AI transformation levers

In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.

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Point of View

If you want success with machine learning-enabled analytics, don’t boil the ocean!

Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale

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Point of View

Process mining emerges as your gateway drug to OneOffice finance transformation

A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with

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Point of View

Concentrix’s marketing solutions meet manufacturing execs’ needs, but they face competing priorities

Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.

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Point of View

As challenger banks’ profits fail to match their growth, incumbents must continue to invest in digital

Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.

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Point of View

Executives salivating at nearshore opportunities must pick locations carefully

In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.

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Point of View

Use design thinking to build your integrated AI, analytics, and automation center of excellence

The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of for

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Point of View

Leverage engineering support services to drive digital engineering transformation initiatives

In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with

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Point of View

RPA software vendors: squelch the rhetoric and get down to helping your clients learn and scale!

The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid

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Point of View

Execute a focused acquisition strategy for capability augmentation to deliver Industry 4.0 services

The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused

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Point of View

Telcos must be aware of the existential threat that tech giants present—this goes way beyond revenues;

The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.

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Top 10 Report

HFS Top 10 Digital Workplace Design Services 2020

The 2020 HFS Top 10 Digital Workplace Design Services report examines the role service providers play in the highly competitive market.

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Point of View

Adopt edge computing to accelerate the real-time decision-making process

The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its

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Point of View

Read this process mining 101 primer before your next “operational excellence” meeting

Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.

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Point of View

Providers must develop a talent transformation strategy to survive in the current labor pushes forward

Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.

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Point of View

GOAL! Enterprise AI leaders must use design thinking to make IT and business play AI as Total Football

Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side

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Point of View

Higher education institutions in the US should get excited about Accenture’s acquisition of in the

Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.

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Point of View

Service providers will find ample opportunity in content moderation services, but they must proceed with

What you need to know about the opportunity (and risk) involved in this hot marketing services area

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Point of View

Solve the Automation Scale Challenge with Integrated Automation

Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale

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Point of View

Salesforce clients must recognize Cognizant’s growing Salesforce capability: its acquisitions of Code

In February 2020, Cognizant announced its intention to acquire two companies to strengthen its Salesforce services portfolio. Here we take a look at the

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Point of View

Oil and gas giants: establish trust to get over your data constraints—and drive growth, efficiency, and

Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.

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Point of View

Manufacturers and hospitality giants: use an integrated approach to saving water that also saves energy,

There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.

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Point of View

A fireside chat with Mohit Joshi: Introspection and understanding why clients pick their partners are the

Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

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Point of View

Find the right partners to help you break down internal silos and reach your full potential

How to select experience agency partners that will help break down your front office silos.

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Point of View

CISOs, take note: Accenture aims to boost the contents of its cyber toolbox with Symantec’s Cyber

Unless you have been living in a cave, it will have become clear that Accenture has been leading CISOs on a feeding frenzy through its multiple security

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Point of View

Unisys unleashed: IT services incumbents should heed Unisys selling off its federal services business as

Unisys recently announced the sale of it's federal services business - we take a look at how this risky strategy might unleash a new Unisys on to the market.

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Point of View

Managers serious about talent need to stop paying lip service to employee engagement and use more agile

Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.

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Point of View

Enterprises must put humans first when using digital associates to create OneOffice experiences

Create intelligent interactions by using a human-first approach to designing digital associates.

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Point of View

Insurance clients need their service providers to step up their IoT partnerships

Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.

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Point of View

Workday services customers and partners, stay abreast of the innovations at Workday to make the most of

In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.

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Point of View

ServiceNow’s AI spending spree: Providers must rethink their approach for 2020 and beyond

ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the

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Point of View

A fireside chat with Mohit Joshi: The banking industry must invest in technology to make sense in the new

Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

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Point of View

Enterprises must beat down their process debt to help their humans achieve automation success

How to strike a balance between people, process and digital technologies to create an augmented workforce at scale

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Point of View

Shun digital complacency and prepare to be an experience-oriented retailer

What you really need to know about “Retail’s Biggest Show”

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Point of View

Providers must invest in talent initiatives - TCS’s approach is driving down attrition of valuable

TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers

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Point of View

Supply chain managers must embrace traceability; IBM’s double-down proves the tech and knowhow are

Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.

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Point of View

ServiceNow clients have spoken: Providers must sort out talent issues

Over the past 18 months we have talked at length with enterprise buyers about the trials and tribulations of ServiceNow implementations. One this is at the of

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Point of View

The Ants are different, even compelling, but can they drive a genuine integrated automation proposition

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

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Point of View

IoT and Industry 4.0 practice leaders must respond to the five trends to stay ahead of the curve

In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.

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Hot Tech

THE HFS HOT VENDORS Q4 2019

We present the HFS Hot Vendors Report for Q4 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Top 10 Report

HFS Top 10 Robotic Process Automation (RPA) Software Products 2020

This report evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.

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Market Analysis

Early Q4 2019 Results Roundup

This report provides a fast overview into the first wave of financial results from the main service companies covering the calendar Q4 2019 period.

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Point of View

Ditch the diesel: How to go ‘Straight to digital’ at a pace that works for you

A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective

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Point of View

Every vendor claims to be an expert in continual learning - CHROs must find the real experts who have own

Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages

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Point of View

HSBC is pioneering blockchain in financial services—don’t find yourself playing catchup!

Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change

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Point of View

The arms race against cybercriminals is in full swing, and Unisys Stealth in combination with Dell EMC a

You might think that Unisys was an out-of-date, irrelevant dinosaur with nothing new to offer—but think again! This solution is innovative and leading-edge, a

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Point of View

Drive business operations transformation in your organization with RPA by augmenting your workforce—not

HFS, with support from Capgemini, explores the power of the digitally augmented workforce

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Market Analysis

IT and BPO outsourcing contract renewal analysis—2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

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Point of View

IT needs to invest more in cloud 2.0 – with service partners playing a vital role

HFS looks at maturity in cloud computing. Which industries are betting big, the choice between containers and serverless, and where multi-cloud fits in.

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Point of View

Blockchain offers a solution to solve cross-border trade issues, but stakeholders must come together

Stakeholders must put their differences aside and come together if they hope to solve cross-border trade issues.

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Point of View

Microsoft is saying “Game on!” to RPA vendors with Power Automate in its Power Platform–get ready

Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.

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Point of View

Utilities’ customer experience is the digital battleground—legacy firms must prioritize it alongside

The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.

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Point of View

Big energy consumers must visualize and take control of their usage: smart meters and IoT platforms can

A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.

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Point of View

Calling SIs, MSPs, and IT consultants: Google needs your domain expertise. Ramp up, engage, and build

HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.

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Point of View

Focus on making cognitive assistants understand human behavior, not mimic humans

Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and

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Point of View

Vendors: It's time to cut the crap out of your marketing strategy

For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking

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Point of View

Unisys’ investment in security, automation and cloud capabilities moves the firm to stable growth, and

At a recent analyst event, we discovered how Unisys' strategy is paying off and helping the firm move back to stable growth.

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Point of View

Drive meaningful customer experiences with equally meaningful employee experiences

Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees

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Market Analysis

ITMS and BPO Contract Analysis—Q3 2019

This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

Cyber ranges: Pick a provider to wargame your cybersecurity—it’s unlikely that doing it in-house is

Do you have the expertise and systems to assess your own cybersecurity? Can you afford to miss out on the wider benefits of providers’ cyber ranges?

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Point of View

Blockchain exploration efforts: accelerate and reduce costs in partnership with academia

You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.

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Point of View

Don’t let a few cool 3D printing use cases make it Industry 4.0’s poison chalice

3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.

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Point of View

Drone adopters must choose between providers’ “mature” offerings and co-developing solutions for

Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.

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Point of View

Novartis partners with Microsoft to build AI solutions—showing pharma firms why they must look to for

The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.

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Top 10 Report

HFS Top 10 Insurance Services 2019

This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.

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Point of View

Privacy on public blockchains: EY clients and the blockchain curious must leverage this “best of both

While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.

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Point of View

Focus your diversity efforts on retention—not just hiring

It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.

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Point of View

Are your IT systems working against you? BFS firms must address creaking IT as it comes under the

Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses

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Point of View

Industrial execs must embrace disruptive innovation through providers and partners—there isn’t enough

Embrace industrial innovation while it’s booming via partners and providers, or realize too late that you can’t transform quickly enough to catch up.

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Top 10 Report

HFS Top 10 Retail and CPG Services 2019

This report analyzes and rates 17 service providers serving the Retail and CPG industries across innovation, execution, and voice of the customer criteria.

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Market Analysis

State of Operations and Outsourcing 2019

The latest state of the operations and outsourcing survey results for 2019

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Point of View

To harness data throughout your business, transition finance from the classic back office to the

HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the

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Point of View

The Decade to Deliver: Service providers must take advantage of CEOs’ drive for sustainability 

The service provider community has a clear opportunity to bring its expertise and resources to help CEOs drive sustainable initiatives

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Top 10 Report

HFS Top 10 Industry 4.0 Service Providers 2019

The HFS Top 10 Industry 4.0 Service Providers 2019 report examines the role that the service providers play in the evolving Industry 4.0 landscape.

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Point of View

Is OVH the cloud market’s best-kept secret? You need to know about this France-based firm with

When we think of major cloud players - the same three or four firms make the list. But new firms like OVH are starting to gain ground in the market.

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Point of View

Request these five team characteristics to make your SAP SuccessFactors engagements succeed

This POV provides recommendations to enterprises to achieve a successful SAP SuccessFactors deployment.

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Point of View

Developing the Hyperconnected Airport for Next-Generation Passenger Experience

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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Point of View

The New RPA Manifesto

HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.

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Point of View

Insurers must not underestimate the need to secure the data they collect through IoT

If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.

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Point of View

To competitively scale future IoT projects, you must build a baseline 5G capability—before it booms

One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.

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Point of View

CIOs would be foolish to ignore Alibaba Cloud, even if it struggles to gain traction outside of APAC

Alibaba Cloud may be a regional player now, but the firm is investing heavily to take the battle to the major cloud giants. We examine why CIOs must include in

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Point of View

Leidos’ public sector growth is a sign of the importance of biometrics – all CISOs should take note

Biometrics will play a vital role in Cybersecurity – just look at the recent appointment of Leidos to handle a project with the UK Home office

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Point of View

Prevent these three things to avoid SAP SuccessFactors Services failures

This POV provides recommendations to enterprises on how to avoid a disappointing SAP SuccessFactors deployment experience.

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Point of View

Realize the Digital Factory Dream With A Broad Vision And Phased Implementation Approach

This PoV explains pointers that manufacturers should keep in mind for Industry 4.0 success and provides an example of how TCS is enabling a large Indian to the

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Point of View

HFS' IoT Startup Landscape

In parallel to HFS’ IoT Top10 and Hot Vendor reports, we profile startups and SMEs to landscape the ballooning range of IoT disruptors.

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Top 10 Report

HFS Top 10 Life Science Services 2019

This report analyzes and rates 14 service providers serving the Life Sciences industry across innovation, execution, and voice of the customer criteria.

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Point of View

Ten years after, ten years onward: HFS Research Agenda 2020

We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next

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Point of View

Enterprise leaders must rethink how they source talent. Wipro and Topcoder can show them how.

Sourcing talent is getting harder for enterprises and service providers alike. We examine how Wipro Topcoder clients are benefiting from it's unique

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Point of View

Industrial IoT cybersecurity rests on integrating digitally native and legacy devices (and people)

As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.

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Point of View

Need to address unstructured data challenges with RPA? Combine it with intelligent capture.

With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as

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Point of View

Industrial executives must clarify their ambitions for cognitive and ML technologies

Cognitive technology must be brought into holistic industrial strategies – it’s getting attention, but no priority, and investments are confused.

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Point of View

You should think big with quantum computing!

The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A to

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Point of View

State-sponsored hacking is on the rise according to the former head of MI6—CISOs must act

The increasing frequency of state-sponsored cyberthreats is a worrying prospect. The era of cyberwarfare has begun, and enterprises and industry are credible As

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Point of View

Infosys clients must race to exploit their provider’s untapped sustainability prowess

The UN have lauded Infosys for their internal sustainability and CSR initiatives, but there's no mention of sustainability services for their clients.

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Point of View

In the early days of enterprise AR and VR, look to your peers’ pioneering use cases to set your own

Use AR, VR, and MR technologies to make your physical operation environments more efficient and create meaningful, immersive experiences

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Point of View

Keep an eye on AR, VR, and MR technologies as tech firms turn them from fantasy to reality

Augmented, virtual, and mixed reality (AR, VR, and MR) used in conjunction with AI are proving particularly useful for enterprises

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Point of View

Cybersecurity is everyone’s problem: Leaders, build up your ecosystems and cover all bases.

Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.

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Point of View

Sustainability serves the whole enterprise—providers must be equally holistic in their approach

Part 2/2: As we enter the third era of sustainability services, providers must develop and draw from an ecosystem that makes up for any shortcomings.

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Point of View

The SAP S/4HANA migration 2025 deadline looms—make a plan

SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward.

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Point of View

Leverage IoT to bring humanity back to healthcare

With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.

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Point of View

Providers must unlock all their capabilities to play in the sustainability services game

Part 1/2: As we enter the third era of sustainability services, providers must reach across their functions to match sustainability’s breadth & depth.

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Top 10 Report

HFS Top 10 ServiceNow Services 2019

The 2019 HFS Top 10 ServiceNow Services report examines the role service providers play in the highly competitive ServiceNow Services market.

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Point of View

Awakening the sleeping giant: Google Cloud must strike now if it’s to take on AWS and Microsoft

Google is ramping up to take on competitors in hyperscale cloud. We examine how this sleeping giant is adding weapons to its arsenal to win the cloud wars.

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Point of View

Insurance customers must evaluate SE2 for both innovation and execution with its new investments

SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. the

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Point of View

Wipro is redefining how clients navigate digital services: Enterprise leaders must shift mindsets to the

Wipro has developed a unique approach to bringing digital services to clients, but enterprise leaders must shift mindsets to make the most of them.

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Point of View

HCL is going toe-to-toe with major IT services firms and winning: Enterprises must consider their to to

At a recent event, HCL brought two major clients in to talk us through their digital journey.

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Point of View

Hexaware’s Mobiquity acquisition should change your digital design partner shortlist—here’s why.

This report examines the new capabilities and potential Hexaware's acquisition of Mobiquity and what this means for current and future clients.

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Point of View

Mphasis is the IT services industry's hidden gem - Enterprise leaders must not skip past growing mid-tier

It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and

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Top 10 Report

HFS Top 10 Internet of Things (IoT) Service Providers 2019

HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape.

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Point of View

Infosys BPM acquires Eishtec to bolster its OneOffice offering

The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland

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Point of View

Accenture’s cybersecurity acquisitions add capability in the US and boots on the ground Down take now!

As we well know, Accenture is not afraid to make a few acquisitions to bolster its armory and it has once again demonstrated this buying power with the of BCT

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Point of View

Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

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Point of View

Insurers must embrace the IoT predict-and-prevent model and grow profit margins

Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.

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Point of View

AI-infused whisky? What’s next?! Consider AI’s potential for mass customization.

Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft

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Point of View

The secret to automation success is using the right tools in the right way; Arla Foods gets practical RPA

HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q2 2019

This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

Use the combined power of human-focused design, data, and intelligent automation to deliver an experience

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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Point of View

Learn these key differentiators that Alight gains from its acquisition of NGA Human Resources

Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.

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Point of View

Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices from Infosys

A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.

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Point of View

SuccessFactors services providers and users: Get these five things right for success

In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.

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Point of View

Insurers: Explore blockchain to cut crippling claim administration costs

Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.

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Point of View

Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech

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Point of View

You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection

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Hot Tech

The HFS HOT VENDORS Q3 2019

We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Top 10 Report

HFS Enterprise AI Services Top 10 Report

This HFS Enterprise AI Services Top 10 Report examines the part service providers are playing in the rapidly growing AI landscape.

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Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

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Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter

Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.

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Point of View

“Solv-e” your workforce models, or miss out on untapped talent

Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?

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Point of View

Service providers ignoring sustainability are fast becoming laggards

The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.

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Point of View

CISO’s must beef up defenses after Landmark GDPR fine for British Airways

For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a to

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Point of View

Sharpen your swords and fill your disruptor-sized cybersecurity gaps today!

As the number and variety of cybersecurity challenges continue grow for the modern enterprise, so does the understanding that security is a top priority, of

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Point of View

Patient Data is valuable and vulnerable - the healthcare industry must prepare or risk catastrophic

Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part

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Point of View

(Real) Holograms: If you’re about to miss the boom, here’s what you need to know

2D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.

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Point of View

Industry leaders must look to modern innovators for their cybersecurity defense or risk embarrassing from

Industry leaders must look to secure their enterprises from multiple cyber threats on a constant basis. Remote workers are an easy target for cybercriminals

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Point of View

Enterprise Leaders must take a "Show me the Money" approach while Buying AI solutions

Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the

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Point of View

LEVERAGE 3D PRINTING FOR MANUFACTURING OPERATING MODEL TRANSFORMATION

In this PoV, we discuss how 3D printing is influencing the manufacturing industry and how the manufacturers can accelerate their 3D printing journey

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Point of View

How to scale-up enterprise IoT programs in five steps

The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices

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Point of View

European Salesforce services clients should consider Persistent Systems as a credible alternative

This POV outlines the benefits of Persistent Systems’ acquisition of Youperience in June 2019 to enhance its Salesforce services capabilities.

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Top 10 Report

HFS Top 10: Cloud Migration and Management Services 2019

The 2019 HFS Top 10 Cloud Migration and Management Services report examines the role service providers play in the highly competitive cloud market.

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Point of View

Trailblaze a path to your customer-centric OneOffice experience with these five strategic imperatives

How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer

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Point of View

Take a “People-First” Approach for Omnichannel Success

How a leading sportswear company partnered to evolve its omnichannel platform from back to front

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Point of View

Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs

Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to

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Point of View

Enterprise leaders have been funding cybercriminals for years, now stop!

With ransomware’s lethality continuing to grow, industry leaders must look to themselves as part of the problem.

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Point of View

Industry adoption of RPA is more nuanced than you think—see if you’re in line with your industry or

Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.

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Point of View

Continuous change management must underpin enterprise automation journeys

HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.

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Market Analysis

HFS BPO Top 50

This is the HFS list of top 50 BPO providers by revenue.

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Point of View

If banks want to improve ROI on digital transformation, they need to stop prioritizing efficiency

This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.

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Point of View

Operations leaders shouldn’t expect outsourcing to fix strategic issues

Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else

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Point of View

Google’s taking cloud security seriously but is that going to be enough for enterprises?

As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s

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Competitive Intelligence

One Office Vendor Assessment: Accenture

An enterprise-focused analysis of Accenture that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.

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Top 10 Report

HFS SAP SuccessFactors Services Top 10 Report

In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers.

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Top 10 Report

HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry.

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Point of View

Service providers to the public sector must fuel local-scale innovation to propel nationwide

With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”

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Point of View

Partnerships fuel the hyperconnected economy; service providers must be the brokers

Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.

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Point of View

Executives must focus on sustainability, or prepare for a new wave of lawsuits

Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.

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Point of View

You must strike a balance between customization and long-term compatibility to get the most value from

After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the

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Point of View

Providers must build a bespoke toolset and strategy to save the modern banking industry

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market

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Point of View

IT Leaders must find the right partner to migrate to the cloud and tear down legacy data centers. Do DXC

As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for

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Market Analysis

HFS Quantum Computing Primer - Update

This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that

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Point of View

LTI’s newly acquired virtual analyst “Leni” could power your analytics adoption

Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.

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Point of View

A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk

We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI

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Point of View

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the

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Point of View

Enterprise leaders must find providers actively investing in innovation across the ecosystem

Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.

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Point of View

Disruption picks up pace in financial services—drive innovation or risk irrelevance

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

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Top 10 Report

HFS Top 10 Digital Front Office: CX Design, Sales, and Marketing

This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer

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Point of View

Slay your legacy dragons and cultural silos to create the Finance OneOffice experience

Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.

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Point of View

Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation

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Point of View

Manufacturers must push their providers to focus more on sustainability

In HFS’ Manufacturing Top10, sustainability is providers' least mature offering. Clients must push for it to be a competence before it’s too late.

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Point of View

Service providers shouldn’t put all their eggs in the BFS basket

Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.

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Point of View

MANUFACTURERS NEED INTEGRATED AUTOMATION SYSTEMS TO ENABLE MASS PERSONALIZATION

This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of

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Point of View

Care providers must blend digital and data with user-centric design as the population ages

As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.

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Point of View

Put Culture and Talent at the Heart of Your CX Partnering Strategy

Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q1 2019

This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.

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Top 10 Report

HFS Top 10 Source-to-Pay (S2P) Service Providers

This report examines 12 S2P service providers across a defined series of innovation, execution, and voice of the customer criteria.

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Point of View

You must integrate Automation to achieve Genuine Scale: How arago HIRO’s approach is helping clients

The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals

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Point of View

Take advantage of providers’ end-to-end security offerings to focus on IoT innovation

Find the cybersecurity vendor that allows your IoT teams to focus on business-critical activity, or innovation might just grind to a halt.

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Point of View

Telcos should specialize IoT offerings for customer segment to succeed

With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical

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Point of View

Insurers must leverage change agents to offer live-time insurance

The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.

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Point of View

Service providers must look at Alibaba Cloud as their next strategic partner

Is Alibaba Cloud the rising star of the hyperscale cloud market? This report digs deeper.

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Point of View

Funding is flooding into insurtech startups—use them to drive innovation

For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate

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Point of View

The Undercover Analyst: Back by unpopular demand, featuring real analysis!

Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.

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Point of View

Process industry transformations must find a unique way of being agile

Process industries keep falling behind on the road to Industry 4.0 - agile transformations are tough, but they must find a unique path.

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Point of View

UK energy suppliers must decide: Will they play the cost game or focus on customer experience and

UK utility execs are split between cost-leadership, their customers, and sustainability; they must choose now, as "auto-switching" sweeps the market.

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Point of View

Industrial and High-Tech leaders must take Capgemini’s growing capabilities seriously after Altran

The Industry 4.0 market is looking for a new champion, does Capgemini's acquisition of Altran put it in the running?

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Point of View

Pharma firms must look to Cognizant’s growing capabilities as it invests in IOT and life sciences

Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.

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Point of View

Shed complacency and innovate your CX—guidance from design leaders

Design leaders in banking share their ideas on using experience innovation to transform CX

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Point of View

EMBRACE DIGITAL TECHNOLOGIES AND DATA-DRIVEN CULTURE TO DRIVE SUPPLY CHAIN TRANSFORMATION

Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.

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Hot Tech

The HFS Hot Vendors Q2 2019

We present the HFS Hot Vendors Report for Q2 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Point of View

Want to elevate CX with integrated automation? Start with the humans

At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is

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Point of View

Effective innovation hubs must make a clear link between cool tech and solving business problems

HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.

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Point of View

Navigate the talent crisis with crowdsourcing, or fall behind the pack

The ever-accelerating evolution of technology means new waves of talent are in constant demand. However, enterprise talent strategies haven’t changed

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Point of View

Blockchain can underpin your gig economy model ensuring you don’t face Uber-level scrutiny

This piece examines the role of blockchain in underwriting the gig economy, and benefits it brings to gig economy intermediaries and its workers.

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Point of View

Avoid IoT project pitfalls and deliver business value from the outset

IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.

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Point of View

Leadership teams have a vital role to play in the future of talent—they must take it seriously

Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.

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Point of View

Go big or … specialize. Chris Caldwell chats on contact center convergence

HFS Research talks with Chris Caldwell, President of Concentrix Corporation, about the combination of two contact center titans and its implications on the

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Point of View

Minimize the "soul-crushing" work in Tax Management using AI at scale

HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with

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Point of View

ACHIEVING INDUSTRY 4.0 REQUIRES A COCKTAIL OF SMART WORKFORCE WITH EMERGING TECH

This PoV defines the Industry 4.0 value chain that demarcates the boundary of the people, process, and technology, enabling manufacturers to successfully 4.0 to

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Point of View

Cyber threat is a big grizzly bear—don’t be the enterprise that can’t outrun it!

In this POV we outline the barriers to the CISO and the executive board working together and provide recommendations to both parties to improve the situation.

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Point of View

How Blockchain can connect consumers to the supply chain—improving your topline and avoiding public

As consumers demand new sustainable standards, Blockchain is opening up supply chains - facilitating transparency, traceability, and value for workers.

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Point of View

Security officers must acknowledge 5G’s cybersecurity risks

With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open.

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Point of View

Existing Genpact clients should engage smarter with the firm to digitize their operations

Genpact is evolving its digital offerings - this report examines how the firm's current BPO clients can leverage the firms growing offerings.

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Point of View

How MetLife used transparency and inclusion to drive intelligent automation success

RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS

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Point of View

Why transactional F&A must be “invisible” to elevate finance as a strategic partner

Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software

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Point of View

Big Pharma must partner with blockchain disrupters to drive drug provenance

We have a serious issue with the provenance of pharmaceuticals and driving provenance by partnering with blockchain disruptors could be the solution.

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Point of View

Manufacturers can’t afford disastrous file-based 3D Printing security blunders

Cybersecurity doesn’t immediately spring to mind when you think of 3D printing but enterprise hoping to adopt must make security a priority.

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Point of View

Look to BenefitsPlace as an example of an emerging hyperconnected ecosystem for insurance

HFS’ recent coverage outlines how important it is for insurance carriers to explore new consumer and business ecosystems to serve new customer needs. We found

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Point of View

How Salesforce’s $15.7B Tableau grab will impact you

Salesforce just announced its acquisition of data visualization software champion Tableau. Here is what HFS is looking out for in the coming months following

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Point of View

Why you need an integrated automation focus to drive growth

This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its

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Point of View

Service providers and enterprises: Lessons you must learn from the Huawei crisis

Huawei has become the poster child of an increasingly politicised economic environment. But what can enterprise leaders and service providers learn from this

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Point of View

Look Beyond Legacy Education To Avoid Falling Foul of Major Talent Shortages

As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.

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Point of View

Security leaders must combat the enemy within

This POV highlights the importance of monitoring internal security threats as they are more prolific than external threats within the enterprise.

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Competitive Intelligence

OneOffice Vendor Assessment - WNS

An enterprise-focused analysis of WNS that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.

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Point of View

Fill the blanks in your supply chain with blockchain

Supply chain problems are not new, but solutions were not forthcoming until distributed ledgers and blockchain began making inroads into the world of supply

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Point of View

Enterprises, Escape Your RPA Pigeonhole Today to Achieve End-to-End Automation

HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and

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Point of View

Sustainability: it’s time to get your act together or miss out on the value that others are currently

Ingrain sustainability in top-level strategy to capture part of the $12 trillion on offer – partnerships can be an accelerating first step.

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Point of View

TCS is the “Walmart of IT services,” but it needs to reach beyond its comfort IT clients to truly the

TCS is quietly emerging as the “Walmart of IT services” with the depth and breadth to win and deliver any deal it wants. Its investments in innovation have

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Point of View

Executives and Security Officers, let’s get physical about security!

Physical security is a key concern for any organisation, but are you spending enough to secure yourself? HFS data has revealed that many organisations physical

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Top 10 Report

HFS Top 10 Finance & Accounting (F&A) Service Providers

The HFS Top 10 Finance and Accounting (F&A) Service Providers report examines 17 service providers across a defined series of innovation, execution, and voice

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Point of View

Security Leaders: You Must Share Corporate Mindshare Across the Virtual and the Physical, or Risk

Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are

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Point of View

Biometric Security Isn’t Just a Fad; Security Executives Must Look at Evolving Solutions to Secure

Biometric security solutions are evolving, and in many cases, they are becoming commonplace—security executives must examine the growing market for solutions

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Point of View

How a smart combination of Blockchain and IoT can improve your workplace safety and lower insurance costs

Improve worker safety, eliminate compensation payouts, and slash insurance costs through a combination IoT & Blockchain.

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Point of View

Facebook Workplace: The good, the bad, and the distracting - Enterprise leaders must decide if it’s for

Collaboration tools and platforms are very much in vogue, and even Facebook is getting in on the act in a big way. But in some cases, increased collaboration

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Point of View

Blockchain can provide physicians with ready access to patients’ electronic health information

Blockchain can provide physicians with ready access to patients’ electronic health information.

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Point of View

Process industries must combine synthetic data with human experience to capture AI value

Poor data plagues the process manufacturing industry. Drive the adoption of AI and analytics by combining synthetic data with workforce experience.

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Point of View

Leverage the power of “and” to deliver your integrated digital business strategy

This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their

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Point of View

The Brexit Cybersecurity Talent Crisis: Enterprise leaders must act now or leave themselves exposed to a

After a sobering review, it’s clear that security leaders must put the groundwork in now if they want to weather the impending Brexit talent crisis.

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Top 10 Report

HFS Top 10 Energy Services 2019

This report analyzes and rates 11 service providers serving the Energy sector across innovation, execution, and voice of the customer criteria.

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Point of View

Technology leaders must understand what quantum really is before investing in misguided POCs

To put it simply, there are three main types of high-performance computers that fall into the quantum computer world - this POV looks at the differences between

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Top 10 Report

HFS Top 10 Google AI Services

This HFS Google AI Services Top 10 Report examines the part service providers are playing in the nascent Google AI landscape. We assessed and rated the Google

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Market Analysis

Re-platforming the enterprise: 2019 Market Primer

Our top level predictions for IT Services growth for 2019 and beyond.

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Point of View

When should you worry about investing time and energy in understanding quantum computing?

Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving particular Quantum new

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Market Analysis

HFS Quantum Computing Primer

As much as you need to know about quantum computing, but not enough to hurt.

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Point of View

Enterprises can’t afford to be (totally) cynical when it comes to academia

Very few enterprises are actively taking steps to address their talent shortages. Capture the value on offer in academia by taking a proactive step.

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Point of View

WNS makes an eye-opening shift from outsourcer to operations partner

WNS and its clients describe “co-creating” on the path to transformation.

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Top 10 Report

HFS Top 10 Manufacturing Service Providers 2019

This report analyzes and rates 16 service providers serving the Manufacturing industry across innovation, execution, and voice of the customer criteria.

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Point of View

Palo Alto clients must pay attention to the Demisto acquisition to combat security threats

The cybersecurity space is a complex yet predictable headline generator for mainstream media. Enterprises are pushing their cybersecurity harder than ever to as

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Point of View

Make Sure Your Service Provider Is as Invested in Sustainability as Your Customers

Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.

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Point of View

10 imperative actions to get ahead of People, Power, and Politics in AI

The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the

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Point of View

Why it’s important to understand Alight’s new capabilities in Workday services with Appirio

This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.

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Point of View

Solve your AI talent challenges with crowdsourcing and gamification: Five practices to follow

Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to

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Point of View

Future-proof your core insurance platforms by preparing for hyperconnected ecosystems

Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug

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Point of View

Automators Anonymous: The HFS Intelligent Automation Roundtable vents, commiserates, and shares learnings

The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL

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Point of View

Cybersecurity must be a critical element of your IoT strategy - or suffer potential calamity

The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.

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Point of View

AI Key Value Metrics you must Define to Measure Business Impact

You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report

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Point of View

Differentiate innovations in technology and pricing to thrive in telecom engineering services

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

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Point of View

Sourcing executives must warm up to shoring in Mexico

This report examines the future of Mexico as a major sourcing destination.

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Point of View

Accenture is officially a full service digital advertising and marketing partner. But can you break down

Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?

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Market Analysis

Top 100 outsourcing contracts of 2018

As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q4 2018

This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.

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Market Analysis

Market Index Q1 2019

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Point of View

Atos must quickly step outside of its comfort zone to use Syntel for competitive leverage

HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper

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Point of View

Preparing for AI at scale: How an enterprise is using LTI’s Mosaic to raise its ML game

Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with

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Point of View

Five Designs for Trust: Next Practices Crucial to Build AI Usecases

The most critical elements influencing adoption of any AI usecases are trust and sense of security from the human users- be it employees or customers, of any

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Hot Tech

The HFS Hot Vendors Q1 2019

We present the HFS Hot Vendors Report for Q1 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Point of View

Deploy a smart recruitment strategy and resource training in telecom engineering services

The engineering talent management issues faced by telecommunication clients and how service providers can step up in this space to mitigate them.

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Point of View

Verticalized AI in a Box Use Cases Hold the Key to Fast, Competitive AI

Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to

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Point of View

Airlines must connect front-to-back offices to achieve customer-centric baggage management

Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.

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Point of View

Energy and utility firms must invest in blockchain to thrive in this decentralizing market

The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.

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Point of View

Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing security

Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.

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Top 10 Report

HFS Top 10: Managed Security Services (MSS)

In the 2019 HFS Managed Security Services (MSS) Top 10 Report, we analyze the capabilities and vision of twelve service providers.

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Point of View

Cut Through Innovation Center Hype to Maximize Value

How to make the most of your innovation center visit.

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Point of View

Integrated Automation: Why You’ve Been Doing It All Wrong

HFS, in collaboration with KPMG International, investigated the pace of change intelligent automation is having on enterprises.The study findings make it clear

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Point of View

Absolutely sure you’re ready for AWS lock-in? Then read this first

AWS has continued to grow exponentially, growing to become one of the most valuable IT Services firms in the world. But is going all-in-with-AWS as risk free as

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Point of View

Manufacturers must have effective on-site and hyper-connected approaches if they truly aspire to find 4.0

Manufacturers must streamline the hype if they ever hope to reach the promised land of Industry 4.0.

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Top 10 Report

HFS Top 10 Healthcare Services 2018

This report analyzes and rates 20 service providers serving the healthcare industry across innovation, execution, and voice of the customer criteria.

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Point of View

Escape your automation paradox and focus on integrating IA instead

Your ability to unlock the potential of Intelligent Automation requires both the fundamental belief that there is massive change afoot and a practical, proven

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Point of View

Blockchain will create genuine transparency for enterprises’ use of renewable energy. Act now.

With the social and economic impact of environmental causes becoming so critical, you must embrace blockchain to stay in the game.

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Point of View

Wipro clients must improve their understanding of digital outcomes to leverage the firm’s growing

This report examines why enterprise leaders need to build a better understanding of digital outcomes to make sense of changing business models.

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Point of View

Make AI Relevant to Your Business Operations

The building blocks of AI and the multi-dimensional capabilities required to take enterprises toward the institutionalization of ML and other AI approaches.

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Point of View

Enterprise AI Leaders, You Must Let the Businesses Drive Your AI Initiatives

AI is now expected to create transformational impact on key business outcomes of organizations. To achieve such scale of impact, enterprise AI leaders must let

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Competitive Intelligence

OneOffice Vendor Assessment - Yash Technologies

An enterprise-focused analysis of Yash Technologies that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.

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Point of View

Traditional banks: risk losing your customers if you can’t offer them better access

High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.

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Point of View

Process industries’ digital needs must be treated separately from discrete manufacturing

Process industries have been historically lumped in with general manufacturing when it comes to Industry 4.0 - it's time to change that.

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Point of View

DISMISS DIVERSITY AND INCLUSION INITIATIVES AT YOUR OWN PERIL

HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day

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Point of View

Cox’s exit and failure to manage Christchurch images expose our massive AI data privacy problem

Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data to

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Point of View

Don’t assume your analytics partners will still be effective as you embrace smart analytics

A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.

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Point of View

GBS leaders must align their shared services for the digital age or face extinction

Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these

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Point of View

The strategy behind IBM GBS’ “Cognitive Enterprise” makes sense, but will it be enough to ensure

At the recently concluded IBM Think in SFO, we spent significant time with IBM GBS Leadership and its clients to understand their go-to-market strategy. We the

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Point of View

Memory Networks Part II: AI with memory could be the holy grail of general-purpose intelligence—but is

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

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Point of View

Memory Networks Part I: Fix your AI’s goldfish memory by putting memory networks on your radar

Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of

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Point of View

Kofax Makes the Most Serious Investment Yet in Intelligent Automation with NDI and TIS, but Does the

Earlier this month, Kofax closed its acquisition of Nuance Document Imaging (NDI) at a price tag of $400 million. It also entered a definitive agreement to Top

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Point of View

How the Ask Avnet Cognitive Assistant Became a Critical Part of the Customer Life Cycle

Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital OneOffice principles

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Point of View

Mphasis Clients: Exploit their growth plans to match your OneOffice ambitions

Mphasis focused its strategic goals and improved its financial performance in recent years - now it’s time for clients to get more bang for their buck

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Point of View

The Clock is Ticking for Manufacturers to Embrace Digital Twins for Their Industry 4.0 Journey

The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.

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Competitive Intelligence

OneOffice Vendor Assessment - Wipro

An enterprise-focused analysis of Wipro that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.

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Competitive Intelligence

OneOffice Vendor Assessment - DXC Technology

An enterprise-focused analysis of DXC Technology that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.

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Competitive Intelligence

OneOffice Vendor Assessment - Genpact

An enterprise-focused analysis of Genpact that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.

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Competitive Intelligence

OneOffice Vendor Assessment - Cognizant

An enterprise-focused analysis of Cognizant that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.

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Point of View

Atos clients: Get your share of the Syntel efficiency gains!

In late 2018, Atos acquired Syntel, and now both firms have ambitious plans for how they will deliver value to clients - we examine what the potential benefits

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Point of View

AI is Nascent, New, Hard… and Inevitable

Our key takeaways from the FORA AI Roundtable discussion

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Point of View

By 2020, More Than 50% of Enterprise AI Adopters Will Face AI Fatigue

Enterprise AI investments are already struggling to scale, due to an AI fatigue which many practitioners have not anticipated. Here are 5 practices to beat the

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Point of View

NRF’s Big Show: Put experiences at the heart of retail strategy

HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy

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Point of View

Workday HCM: Select a Service Provider that Understands HR Transformation

This report investigates client buying behaviour and preferences in the Workday HCM service market.

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Point of View

No-deal Brexit will Paralyze Data Initiatives for Multi-nationals

With no-deal Brexit increasing in likelihood, we examine the potential data crisis that a lack of GDPR compliance could bring

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Top 10 Report

HFS Top 10 Front Office Customer Engagement Operations Services 2019

HFS' Top Ten assessment of the leading 23 customer engagement operations services providers.

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Competitive Intelligence

OneOffice Vendor Assessment: Concentrix 2019

An enterprise-focused analysis of Concentrix that highlights it’s business strategy, key financials, contracts, clients, strengths, and weaknesses.

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Competitive Intelligence

OneOffice Vendor Assessment: Teleperformance 2019

An enterprise-focused analysis of Teleperformance that highlights it’s business strategy, financials, contracts, clients, and strengths and weaknesses.

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Point of View

Infographic: Analytics Leaders vs. Laggards

Analytics are increasingly part of the "secret sauce" of the enterprise. HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers

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Point of View

Infographic: Enterprise Analytics Challenges

HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset.

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Top 10 Report

HFS Top 10 High-Tech Service Providers 2019

This report analyzes and rates 13 service providers serving the High-Tech industry across innovation, execution, and voice of the customer criteria.

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Point of View

Avoid Garbage in, Garbage out: AI Leaders Must Focus on Business Outcomes, not Algos

With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.

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Market Analysis

ITMS and BPO Contract Analysis Q3 2018

This report analyses publicly announced ITMS and BPO contracts in Q3 2018 by region, service types, key verticals, main vendors and digital services.

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Point of View

Bangladesh Emerges as a Distinctive Digital Hub for Emerging Technologies

In this POV, we analyze Bangladesh’s investments in emerging technologies and profile promising digital players.

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Top 10 Report

HFS Top 10 Microsoft AI Services 2019

This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.

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Competitive Intelligence

OneOffice Vendor Assessment: Deloitte 2019

An enterprise-focused analysis of Deloitte that highlights its’s business strategy, key financials, contracts, clients and strengths, and weaknesses.

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Top 10 Report

HFS Top 10 Enterprise Blockchain Services 2018

HFS Top 10 Assessment of Enterprise Blockchain Service providers

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Hot Tech

HFS Hot Vendors: Q4 2018

The HFS Hot Vendors Q4 2018

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Competitive Intelligence

OneOffice Vendor Assessment: Hexaware 2018

HFS OneOffice Vendor Assessments are the comprehensive summary of service providers' capabilities, strategies, strengths, weaknesses and financial performance.

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Point of View

Banks Must Embrace Customer-Centric Transformation to Remain Competitive

In the face of digital disruption, organizations across industries are re-thinking how they operate and interact to support the customer experience better.

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Top 10 Report

HFS Top 10 Telecom Engineering Service Providers 2018

HFS Top 10 Assessment of leading telecom engineering service providers

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Top 10 Report

HFS Top 10 Digital Technology Strategy and Consulting Services 2018

HFS Top 10 Assessment of leading Digital Technology Strategy and Consulting service providers

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Point of View

Workday Rising, Europe: Top Five Things You Need to Know

During Workday’s flagship European event, HFS had conversations with senior executives and customers. Here we present the top five takeaways from the event

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Market Analysis

How Are Enterprises Consuming Security Services?

This report provides a detailed analysis of cyber security contracts worldwide by industries, geographies, tenure, and provider shares.

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Top 10 Report

HFS Top 10 Application Development and Management Services 2018

HFS Top 10 Assessment of leading Application Development and Management service providers

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Point of View

The HFS ML Execution Guide

Building on our report, “How to avoid your looming machine learning crisis”, HFS presents an execution guide for getting started with ML.

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Point of View

RPA’s ticking time bomb: enterprises and service providers must make RPA talent their top priority to

As enterprises scale their RPA initiatives, the market’s lack of deep expertise will become an ever-greater risk to RPA success.

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Point of View

Learning from the Birds and the Bees: Start Looking at Swarm AI to Harness the Power of Human Insights

Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.

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Point of View

Exploring the Next Frontier Beyond OneOffice: HFS Research Agenda 2019

Our 2019 Research Agenda explores the breathtaking advancements in technology enabling the Digital OneOffice and leading to the creation of a Hyper-Connected

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Point of View

Taking a Closer Look: Excerpts from Interviews with Sandy Khanna of BT Group

Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.

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Point of View

Make Digital Twins Be Your Enterprise’s New Best Friend in an IoT World

Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.

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Point of View

Smart Analytics Impacts Your Competitive Edge with Predictive OneOffice Capability

Survey-based report from 262 enterprise decision makers on their use of data and analytics as strategic assets

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Competitive Intelligence

Buyers' Guide to Capgemini 2018

HFS Buyers’ Guides are the comprehensive summary of service providers' capabilities, strategies, strengths, weaknesses and financial performance.

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Top 10 Report

HFS Top 10 Digital Change Management Providers 2018

This report ranks 10 leading providers on their digital change management capabilities.

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Point of View

How the NHS Could Save $650m Using RPA to Combat Complexity, Save Money, and Bring Admin Staff Back from

This POV looks why healthcare leaders should investigate robotic process automation (RPA), which battles complexity, digitizes broken workflows, reduces costs,

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Point of View

Get Ahead of Automated Machine Learning (AutoML) to Accelerate Your AI Roadmap

In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to

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Competitive Intelligence

Buyers' Guide to Infosys 2018

HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.

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Point of View

The Big Green Monster Is Back to Punish Your Lousy Cloud Carbon Footprint

As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.

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Point of View

Why a Smart Analytics Strategy Is Critical to Driving Your Digital OneOffice Transformation

It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.

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Point of View

Bring Enterprise Leaders Together to Succeed in the Behemoth Goal of Modernizing Legacy Operations

This insight outlines a recent HFS FORA Roundtable, where delegates assessed their enterprises’ digital maturity, and the group learned from top enterprise of

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Point of View

Signal Remains Green for GE Transportation

HFS Research had a candid conversation with Rakesh Jain about the future of GE Transportation and his experience with GE.

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Point of View

Forget “Omnichannel:” Your Future Is Intelligent Customer Engagement

The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.

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Point of View

Artificially Intelligent Agriculture Anyone? Aquabyte, Plenty, and Soft Robotics Take Agribusiness into

Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.

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Point of View

Travel and Hospitality Firms: You Must Reinvest Now to Anticipate the Needs of Your Customers

How the long-term health of the THL industry is dependent of digital transformation, not only short-term profits

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Point of View

Why Enterprises Are Leaving Themselves Open to Significant Risk

Are enterprises ready for almost-inevitable internal and external security breaches? This report combines information from 300 IT professionals about the facing

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Competitive Intelligence

A Buyers’ Guide to IBM Services

A buyer-focused view of a service provider

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Top 10 Report

HFS Top 10 Blockchain Platforms 2018

See the Top 10 blockchain platforms, ranked based on discussions with power users and analysis of 550 blockchain engagements across industries and across the

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Market Analysis

State of Operations and Outsourcing 2018

The latest joint research from KPMG Global Advisory and HFS Research reveals the state of the operations and outsourcing in 2018.

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Point of View

Get Started with the Digital OneOffice: The Yokohama Story

A 100-year-old manufacturing company tackles digital customer engagement

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Point of View

Untangling the Gordian Knot: The HFS Dummies’ Guide to Enterprise AI

Confusing terminology stops organizations unlocking the full potential of AI. HFS clears things up.

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Point of View

The Mars Digital Journey: Insights from Sandeep Dadlani, Chief Digital Officer, Mars

Read insights from Sandeep Dadlani, one of the speakes at the upcoming HFS FORA Summit on December 11-12, 2018 in New York.

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Top 10 Report

HFS Top 10 RPA Service Providers 2018

This report rates the RPA services capabilities of 29 service providers across innovation, execution, and voice of the customer criteria.

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Competitive Intelligence

Buyers' Guide to Sutherland Global Services 2018

HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.

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Market Analysis

Engineering Captive Center Market Analysis Q2 2018

Welcome to the Q2 2018 edition of our quarterly ER&D captive trends analysis.

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Point of View

AIB Embraced RPA to Drive Its Digital Transformation Agenda

This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.

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Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers

The HFS Top 10 assessment of leading service providers in the travel, hospitality, and logistics industries

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Point of View

Medopad and Babylon Health: Start-ups Help Patients Become Smarter and More Forward-Looking with Their

We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.

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Point of View

Six Growth Levers Engineering Providers Must Follow—or Else Forget Their Billion-Dollar Dreams

In this POV, we discuss six key growth levers these service providers are using to achieve their billion-dollar dreams.

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Point of View

Deep Fakes Pose a Massive Threat to Society and Democracy. Don't Get Caught Off-guard.

Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.

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Point of View

Why your firm must embrace Explainable AI to get ahead of the hype and understand the business logic of

The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.

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Hot Tech

HFS Hot Vendors: Q3 2018

Here we profile five players who have been designated as HFS Hot Vendors based on our rigorous assessment.

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Point of View

Mobility Is Essential to Stay Ahead of Your Insurance Market, but You Must Go Beyond the App

Mobility is fast emerging as a fundamental insurtech capability. How should carriers rethink their distribution channels and product mix for it?

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Point of View

The Dos and Don’ts of Machine Learning with Infinia ML’s Robbie Allen

HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.

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Market Analysis

Market Index Q3 2018

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Point of View

Solutions Portfolio and Close Client Relationships Are Priorities for Software Product Engineering

Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers

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Point of View

Manifesting a (Cognitive) Vision: An Interview with Sudhir Singh

Phil Fersht talks to Sudhir Singh about his professional journey and predictions for the future.

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Market Analysis

Engineering Captive Center Market Analysis Q1 2018

Welcome to the Q1 2018 edition of our quarterly ER&D captive trends analysis.

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Top 10 Report

HFS Top 10 Workday Financials Services 2018

This report presents a service provider Top 10 and profiles for the Workday financials services market.

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Point of View

Case Study: Harnessing the Triple-A Trifecta to Hit Digital OneOffice™ Gold

Ericsson's journey to the Digital OneOffice model provides valuable lessons for organizations looking to get the most out of emerging technologies.

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Point of View

Making Sense of Nonsensical RPA Software Pricing

RPA pricing is a critical issue impacting scalability and industrialization, but is there a better more practical model?

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Top 10 Report

HFS Top 10 Infrastructure and Enterprise Cloud Services 2018

HFS Top 10 Assessment of leading Infrastructure and Enterprise Cloud service providers

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Point of View

Why Now? The Drivers for the Recent Spike in Cloud Adoption

Through tracking recent Cloud migration deals, HFS is able to paint a picture of the major drivers for enterprises moving to the cloud.

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Point of View

Synthetic Data May Hold the Keys to Unlocking Deep Learning Effectiveness

AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.

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Point of View

Don’t Fall for These Six Cognitive Assistant Myths

Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.

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Market Analysis

Onshore Is Back in Vogue as Digital Takes Center Stage, but Keep Your Location Mix Fluid

Global Delivery Location Analysis 1H 2018: HFS tracked 89 new moves announced during H1 2018. 49 Services providers reported they were building or expanding new

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Market Analysis

APAC Contract Landscape Analysis

This report analyses publicly announced ITO and BPO contracts in the APAC Countries by service types, key verticals, digital services, and providers.

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Point of View

Enterprise Leaders Must Look to Cognitive Assistant Services as a Critical Building Block for the Digital

Cognitive assistants have become a crucial element of the digital business operations ecosystem.

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Point of View

Predictive Operations Management Can Smooth the Path to the Digital OneOffice™

As organizations are progressing their journey toward the Digital OneOffice, innovative technologies are changing the way operations are being managed.

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Competitive Intelligence

Buyers' Guide to CSS Corp

HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.

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Point of View

Visual Data Labeling Is Crucial To Your Computer Vision Project

As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.

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Point of View

Don’t Let Security Concerns Hold Back Your Cloud Migration Journey

Enterprises are showing increased appetite for the cloud, but some are still holding back due to security concerns. This report examines why.

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Market Analysis

What Does the IT Services Market Look like in 2018?

This report is a continuation of the top 25 IT services market analysis, examining the major changes in the industry.

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Market Analysis

Engineering Service Provider Market Analysis Q1 2018

Take a look at our Q1 2018 edition of our quarterly engineering service provider market analysis.

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Top 10 Report

HFS Top 10 Research Agenda 2018

Customers want rankings where the analyst takes a stand, not a fuzzy matrix where everyone looks like a winner. That’s what we’re delivering: The HFS Top

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Point of View

Infographic: Make Digital Your Core Strength - Life Sciences drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Market Analysis

IT Services and BPO Market Size and Forecast, 2018–2022

Where are the global IT services and BPO markets headed? Take a look at projections in this new report that covers 2018 to 2022.

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Point of View

Utilities Are Fighting a Battle for Survival

Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.

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Point of View

Infographic: Make Digital Your Core Strength - Healthcare drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

Accelerate Outcomes with IP-Driven Business Models

How can enterprises partner with engineering service providers in implementing IP driven business models? Learn the details in this report.

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Point of View

Your Success Is Dependent on Immersing Yourself in the Sharing Economy

We're all quick to talk about amazonification, but at the expense of focusing on the more impactful trend of sharing. This report digs into how sharing in our

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Point of View

Persistently Coding: Phil Fersht talks to Anand Deshpande, Founder and CEO of Persistent Systems

Phil and Anand talk about Software 4.0 and the future of programming talent.

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Point of View

Why AWS’ Techie Focus May Make Cloud Harder for Your Boardroom to Digest

AWS has grown exponentially in the hypercloud space, but is its focus on a technical audience an issue for IT executives pitching the value of the cloud?

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Point of View

Infographic: Make Digital Your Core Strength - Banking drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Top 10 Report

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users

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Point of View

The HFS Engineering Services Top 50

In this study, we analyze the structure of the engineering services industry and provide a list of the top 50 engineering service providers.

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Top 10 Report

HFS Top 10 Cognitive Assistant Service Providers

This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.

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Point of View

HCL Hurdles Wipro into 4th Place – but for How Long with the Alight Deal?

This report examines the market performance of the TWITCH providers to dig deeper into some of the dynamics at play.

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Point of View

AI in HR Is a Matter of How, Not If

AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.

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Point of View

The HFS FORA Summit: Cambridge 2018 - The State of Digital Operations

A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)

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Point of View

Infographic: Make Digital Your Core Strength - APAC drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

Solve Engineering Challenges to Avoid Autonomous Technologies Winter

Twenty-four engineering challenges in autonomous technologies in the automotive, manufacturing, and mining sectors.

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Point of View

Infographic: Make Digital Your Core Strength - Insurance drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

FORA Leadership Insights: Steve McCrystal, VP GBS of AstraZeneca

AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the recent HFS FORA Summit and the AstraZeneca executive for its

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Point of View

Infographic: Make Digital Your Core Strength - Europe drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Top 10 Report

HFS Blueprint Report: Software Product Engineering Services

The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.

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Point of View

Stakeholders' Digital Agendas Are Shaping the BPO Top 50

Some of our latest survey research shows that although operations managers and C-Suite executives still demand cost savings, they increasingly need operations a

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Point of View

How to Avoid Your Looming Machine Learning Crisis

Our new research study, covering 153 data science decision makers across the Global 2000, finds enterprises gearing up for ML.

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Point of View

Infographic: Make Digital Your Core Strength - Retail industry drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Point of View

Genpact aims for high-end SCM market with Barkawi, but will it learn from past mistakes?

This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.

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Point of View

India’s ER&D center leadership is slipping and needs urgent attention

A comprehensive analysis to find the possible reasons for this slowdown based on our 2017 ER&D captive data.

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Point of View

Infographic: Make Digital Your Core Strength - North America drill down

HFS researched on nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Point of View

Digital Strategy Needs to Be Enabled with Technology Lifecycle Management

In the fast-moving digital world, enterprises must shift their approach to technology to a smart lifecycle management model.

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Point of View

Making Blockchains Real with EY’s Paul Brody

The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for

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Hot Tech

HFS Hot Vendors: Q2 2018

We profile five short-listed players who have been designated as HFS Hot Vendors based on our rigorous assessment.

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Market Analysis

EMEA Contract Landscape Analysis 2017

This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers.

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Market Analysis

How are companies consuming analytics services? Analytics Contracts Deep Dive Analysis

This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares.

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Competitive Intelligence

Buyers' Guide to Zensar

HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.

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Point of View

FORA Leadership Insights: The Chip Shop Taking Over Cambridge

An interview with Tim Pullen, Chief Financial Officer of Arm Limited

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Competitive Intelligence

Buyers' Guide to Booz Allen Hamilton (BAH)

HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.

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Market Analysis

ITMS and BPO Contract Analysis Q1 2018

This report analyses publicly announced ITMS and BPO contracts in 2018 by region, service types, key verticals, and main vendors.

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Point of View

HfS Industry Health Dashboard: Telecommunications Operations

The state of the Telecommunications industry

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Point of View

Are you ready to move your digital transformation into a higher gear?

The next wave of digital will require faster, better controlled operations. Change gear before your competitors.

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Top 10 Report

HfS Industry Blueprint: Telecommunications Operations 2018

The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms

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Point of View

Is blockchain a giant digital joke?

Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’

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Point of View

Which cloud provider will drive your digital strategy the best: AWS, Google, IBM or Microsoft?

In the hyperscale cloud space, it's a four horse race. But who out of Google, AWS, Microsoft and IBM is the best fit for your digital strategy

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Point of View

HfS Industry Health Dashboard: Utility Industry

The health of the utility sector quantified, based on recent research

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Market Analysis

Market Index Q2 2018

This update to the HfS Market Index gives an overview of the IT and business services market performance.

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Point of View

Why Blockchain has a future in Energy

Energy blockchain is the red-hot topic everyone is talking about, but what can it do for the energy transition?

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Point of View

Making AI the Killer App for Your Data

HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.

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Top 10 Report

HfS Industry Blueprint: Utility Operations 2018

The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation

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Point of View

A reality check on who is winning the IoT platform battle

This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space

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Point of View

The Digital OneManufacturing Framework defines success in Industry 4.0

Industry 4.0: The shift from mass production to mass customization

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Point of View

Insurers: Don’t ignore insurtechs unless you want to be the next Blockbuster

Emerging technologies are bringing about a reckoning for a long-complacent industry

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Point of View

HfS Industry Health Dashboard: Insurance Operations Services

A refreshed analysis of the business process and IT services market for the insurance industry vertical

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Point of View

It’s time to drive much more strategic value from ServiceNow engagements: Here’s how

Capturing the dulcet voice of the buyer to help the ServiceNow ecosystem drive better results

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Competitive Intelligence

A Buyers’ Guide to Mindtree

HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.

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Competitive Intelligence

Buyers' Guide to ITC Infotech

HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.

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Point of View

Our world has officially gone mad: Teleperformance just splashed a billion on Intelenet

The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup

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Point of View

Ensure Your Security Services Are Constant and Predictive

Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services

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Point of View

Prioritize communication to survive the data rights paradox

Clear communication will help your enterprise survive in the GDPR age.

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Point of View

A blueprint assessment of the top 4 cloud providers: AWS, Google, IBM and Microsoft

A quick guide to answer the question ‘Who will win this cloud war?’

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Market Analysis

Beyond Twitch: Analyzing the mid-tier service provider landscape

Choosing an IT Services Challenger

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Point of View

You’ll never be a Digital Enterprise until...

you’ve Integrated your Digital and Traditional Customer Channels.

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Market Analysis

Automotive Industry Dominates ER&D Captive Center Announcements in 2017

Welcome to the 2017 edition of our annual engineering services captive center analysis.

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Point of View

Salesforce acquiring MuleSoft issues a death threat to service providers

Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.

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Point of View

Services expertise and industry knowledge are top priorities for Automotive Customers

Voice of the Customer: Automotive Engineering Services

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Top 10 Report

HfS Blueprint Report: Workday HCM Services 2018

In the 2018 HfS Workday HCM Services Blueprint Report, we analyze the capabilities and vision of thirteen Workday HCM services partners.

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Competitive Intelligence

A Buyers' Guide to Tieto

HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers.

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Point of View

Stitching the digital thread

How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition

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Competitive Intelligence

Buyers' Guide to T-Systems

HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers

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Point of View

Why Global Business Service (GBS) is evolving into the Digital OneOffice

Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities

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Point of View

How Insurance carriers must embrace insurtech to win on customer experience

Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.

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Top 10 Report

HfS Benchmark Report: Detailed assessment of the 10 leading RPA products

A comprehensive look at 10 leading RPA products based on inputs from 350+ actual users

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Point of View

If you aren’t embedding RPA into your procurement, plan your retirement

Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage

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Market Analysis

European Clients and Automotive Industry Dominate ER&D Deal Announcements in 2017

Engineering Services (ER&D) deal announcements— trends in 2017

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Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

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Point of View

Essential factors for automotive engineering go-to-market success

Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success

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Top 10 Report

HfS Blueprint Report: Digital OneOffice

The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice

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Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

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Point of View

With GDPR about to strike, who is actually ready? The Industry speaks...

A final poll of global preparedness before the legislation begins

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Top 10 Report

HfS Industry Blueprint: Insurance Operations Services 2018

A refreshed analysis of the business process and IT services market for the insurance industry vertical

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Market Analysis

Delivery Location Analysis Q3 2014 to Q1 2018

The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.

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Point of View

Make Digital Your Core Strength!

Connect experiences to process for exceptional business impact

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Point of View

Triple-A Trifecta pioneer Corning takes aim at data-driven RPA

Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and

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Point of View

CX leaders have a massive opportunity to impact digital business strategies by mastering AI

Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short

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Top 10 Report

HfS Blueprint Report: Smart Analytics

Analysis of analytics services, with an emphasis on the smart analytics sub-set of the HfS Triple-A Trifecta of intelligent automation technologies.

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Market Analysis

Engineering services outsourcing trends in Q4 2017

Welcome to the Q4 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Point of View

Avoid SaaS deployment failure by prioritising post-go-live services

Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.

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Market Analysis

Engineering Services Captive Trends Q4 2017: China is still in the lead

Welcome to the Q4 2017 edition of our quarterly ER&D captive trends analysis.

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Point of View

Retailers: you must embrace digital in your physical environments too

…or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.

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Point of View

HfS Industry Health Dashboard: Banking and Financial Services

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

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Point of View

The era of the disruptive mid-tier provider is here: meet Hexaware's CEO Keech

Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick

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Top 10 Report

HfS Blueprint Report: Automotive Engineering Services

The 2018 Automotive Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.

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Point of View

How Blockchain will disrupt procurement

When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers

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Top 10 Report

HfS Industry Blueprint: Banking and Financial Services Operations 2018

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

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Point of View

Infographic: 6 ways to succeed as an IT professional

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

Infographic: 7 ways to stay relevant as an IT leader

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

How to survive when your IT skills become irrelevant

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

More de-Vishalization for Infosys! But… does this benefit its clients?

Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?

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Point of View

Amazon has reinvented Procurement and forces you to change with it

‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement

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Point of View

A simple guide to avoiding poor quality IoT service providers

8 suggestions to consider before engaging with a Service Provider on an IoT project

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Point of View

HfS FORA New York: are we just kicking the can of job elimination down the road?

A record of the key findings from the HfS FORA Summit in New York, March 7-8

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Top 10 Report

HfS Blueprint Report: Internet of Things Services 2018

A review of the Internet of Things services capabilities of 27 leading Service Providers

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Point of View

Using cognitive tech to connect customers to business operations

How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision

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Hot Tech

HfS Hot Vendors: Q1 2018

We profile seven short-listed players who have been designated as HfS Hot Vendors based on our rigorous assessment.

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Market Analysis

Public Sector Contract Analysis for 2017

This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure.

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Point of View

Genpact and Lease Accelerator Defuse the Lease Accounting Compliance Time Bomb

Genpact & Lease Accelerator launch solution to help compliance with the new lease accounting regulations scheduled to kick-off on 1/1/2019

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Point of View

Retailers Seek Omni-channel CX with Digital Customer Engagement Strategies

The role of customer engagement service providers has never been more important or more complicated.

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Competitive Intelligence

A Buyers' Guide to WNS

A comprehensive view of WNS' Outsourcing Services Capabilities

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Point of View

Is the Infrastructure Services Market Doomed?

A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.

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Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

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Market Analysis

Market Index Q1 2018

This update to the HfS Market Index gives an overview of the IT and business services market performance.

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Point of View

Five Value Drivers For Aerospace Engineering Services

In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.

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Top 10 Report

HfS Blueprint Report: ServiceNow Services 2018

This Blueprint takes a detailed look into the ServiceNow Services practices of major providers.

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Top 10 Report

HfS Blueprint Report: Retail Customer Engagement Services

This report evaluates key customer engagement services providers operating in the retail industry.

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Top 10 Report

HfS Blueprint Report: Enterprise Artificial Intelligence (AI) Services 2018

This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.

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Market Analysis

North American Contract Landscape Q4 2017

This report analyses publicly announced ITO and BPO contracts in North America by service types, key verticals, and main vendors

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Point of View

Introducing F&A 3.0: Emerging Technologies to Change the Face of F&A Forever

As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.

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Market Analysis

Digital Deals Deep Dive Analysis – 2017

This report contains a detailed study of digital outsourcing deals for the year 2017

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Point of View

Who’s Winning the Battle of Enterprise Blockchain Platforms?

The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of the game. This PoV focuses on the top 5.

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Point of View

Defining and Sizing The Digital OneOffice Framework

The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.

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Point of View

Industry Impact - The Manufacturing Operations Value Chain

This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact - The Healthcare Sector Value Chain

This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact - The Life Sciences Value Chain

This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

The Impact of Digital on IT Consulting. Has it reached Terminal Velocity?

How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.

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Point of View

SaaS Services Heat Maps

This document presents Heat Maps across 4 SaaS service markets.

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Competitive Intelligence

A Buyers' Guide to Dell Technologies

A comprehensive view of Dell's Outsourcing Services Capabilities

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Market Analysis

Engineering Services Captive Trends Q3 2017

Welcome to the Q3 2017 edition of our quarterly ER&D captive trends analysis.

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Point of View

Insurance Customers Demand Intelligent Automation

Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.

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Point of View

Services and Pricing are Top Priorities for Aerospace Engineering Services Customers

This report outlines client buying behavior and preferences in the aerospace engineering services market.

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Point of View

Industry Impact - The High-Tech Operations Value Chain

This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Hot Tech

Introducing the HfS Hot Vendors

The HfS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice™.

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Point of View

Change the World, Provide Digital Accessibility for All

How Can Product Companies Leverage Engineering Service Providers in Ensuring Digital Accessibility?

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Point of View

Industry Impact—The Retail and CPG Operations Value Chain

This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018

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Point of View

Generali Case Study: Every Insurer Needs a Solid Foundation for Digital

How building a digital foundation is essential to the success of the modern insurance company.

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Point of View

Allianz Takes an Ecosystem Approach to Intelligent Automation

The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.

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Point of View

Industry Impact—The Insurance Operations Value Chain

Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.

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Point of View

Industry Impact—The Travel, Hospitality, and Logistics Value Chain

This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Change Management and Empathy are Keys to RPA CX

Deriving excellent customer experience (CX) from their Robotic Process Automation (RPA) investment is the holy grail for enterprises investing in RPA.

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Point of View

Industry Impact - The Energy Operations Value Chain

This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact - The Utility Operations Value Chain

This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Aerospace Engineering Go-to-Market Strategy: Digital & New Services

In this PoV, we discuss the top strategies adopted by the aerospace engineering service providers to expand their businesses.

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Market Analysis

ITO/BPO Contracts Analysis: Q4 2017

This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors.

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Point of View

Industry Impact - The Banking and Financial Services Value Chain

This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact - The Telecom Operations Value Chain

This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Cyber Security Services: What's in Store for 2018?

A number of the main predictions of drivers for investment in cyber security services in 2018.

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Point of View

Digital Transformation Needs Algorithms and Data

Through knowledge capture and self-remediation across business and IT functions, Arago adds a new quality to the discussions in Intelligent Automation

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Point of View

Radical Operating Model Transformation in Oil and Gas

A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.

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Point of View

HfS Research Agenda 2018

The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.

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Market Analysis

2018: IT Services Beyond the Tipping Point

Our top level predictions for IT Services growth for 2018 and beyond.

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Point of View

Why do Automotive Firms Need to Step Up Their Partnerships with ESPs?

Automotive firms can take lessons from telecom firms in engaging engineering services providers in overcoming disruptive challenges

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Point of View

Infographic: The State of Automation in Insurance

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Banking

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Healthcare

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Manufacturing

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

Infographic: The State of Automation in Telecoms

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

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Point of View

The HfS Robotic Process Automation Customer Experiences Big Picture View

HfS is leading the way with Voice of the Customer research in this landmark report into Robotic Process Automation (RPA) Customer Experiences (CX).

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Point of View

Introducing Industry 4.0: Adient-Infosys Case Study

The Industry 4.0 journey of Adient

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Point of View

Did TCS Discover a Time Portal Back into the Days of Mega-Deals?

The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.

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Point of View

Consumerization of AI: The Case of Salesforce Einstein

Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy

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Point of View

FORA London: Arise the Digital Middle Manager!

Understanding the centrality of data to the digital enterprise—how to acquire, structure, interpret, and act on it—is essential.

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Point of View

IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

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Point of View

Why the Telecom Industry Has Prioritized AI Over RPA

We spotlight the results of interviews with 80 teleco leaders and drill down into how this industry is using intelligent automation.

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Point of View

What Enterprise IT Services Clients Want in 2018

This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.

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Market Analysis

Engineering Services Outsourcing Trends Q3 2017

Welcome to the Q3 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Competitive Intelligence

A Buyers’ Guide to Microland

A comprehensive view of Service Provider's Outsourcing Services Capabilities

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Point of View

Mergers and Acquisitions: Clients Deserve Better

Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements

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Competitive Intelligence

A Buyers’ Guide to Atos

A comprehensive view of Service Provider's Outsourcing Services Capabilities

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Competitive Intelligence

A Buyers' Guide to EXL Services

A comprehensive view of EXL Services capabilities

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Point of View

The Blockchain Reality Check: Where Are We and What Can We Expect in 2018?

This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these

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Point of View

IPsoft’s 1Desk Aims to Be the Cognitive Agent for the OneOffice

IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding

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Point of View

How Digital Transformation is Defined by the OneOffice Framework

Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.

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Competitive Intelligence

A Buyers' Guide to TCS

A comprehensive view of Service Provider's IT Services and Business Process Outsourcing Capabilities

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Point of View

The Five Drivers for the Future of Procurement Services: Cloud Platforms, Ecosystems, Sourcing Talent,

This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain

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Point of View

The Procurement Dilemma – Fixing the Basics with an Eye on the Future

How procurement buyers experience a market that’s evolving toward more business-outcome focused, flexible, collaborative services.

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Point of View

Amazon, Google, and Netflix: How Game Changers Disrupt Our Professional Lives and Enterprises

Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Healthcare

This report analyses and evaluates key digital consultancy service providers operating in the healthcare and life sciences industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Utilities

This report analyses and evaluates key digital technology strategy service providers operating in the utilities industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Manufacturing

This report analyses and evaluates key digital technology strategy service providers operating in the manufacturing industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Energy

This report analyses and evaluates key digital consultancy service providers operating in the energy industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Travel and Hospitality

This report analyses and evaluates key digital consultancy service providers operating in the travel and hospitality industry.

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Point of View

General Data Protection Regulation (GDPR) Overview

An overview of the impact and steps to be taken by enterprises to comply with upcoming GDPR regulation.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Telecom

This report analyses and evaluates key digital consultancy service providers operating in the telecom industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Public Sector

This report analyses and evaluates key digital consultancy service providers operating in the public sector.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Insurance

This report analyses and evaluates key digital consultancy service providers operating in the insurance industry.

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Top 10 Report

HfS Blueprint Report: Aerospace Engineering Services

The 2017 Aerospace Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.

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Point of View

A Picture of Strategy: Mini But Mighty Design Team “Visualizes” Strategy with DXC Clients

How DXC's ENVISION incorporates drawing into digital transformation and other business challenges.

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Point of View

Why Banking and Financial Services is the Most Mature Sector for RPA and AI Adoption

We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.

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Top 10 Report

HfS Blueprint Report: Healthcare Business Operations 2017

This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Banking and Financial Services

This report analyses and evaluates key digital consultancy service providers operating in the banking and financial services industry.

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Point of View

Can Genpact Pivot from Operations Execution to Digital Innovation?

Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.

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Point of View

Taking the Robots out of Humans – A New Liberation in the Anvil

A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more

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Market Analysis

Market Index Q4 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2017.

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Point of View

Re-Imagining CX for First Class Traveler Experiences

How the travel and hospitality industry is gearing up to support digital customer experience

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Point of View

Emerging AI Use Cases in Financial Services

An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery

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Competitive Intelligence

A Buyers’ Guide to Unisys

A comprehensive view of Service Provider's IT Services and Business Process Outsourcing Capabilities

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Competitive Intelligence

A Buyers' Guide to HCL Technologies

A comprehensive view of Service Provider IT Services and Business Process Outsourcing Capabilities

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Point of View

Blue Prism Hits £1bn Market Value, but is it Sustainable?

How sustainable are the high valuations now being attached to RPA providers?

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Top 10 Report

HfS Blueprint Report: Procurement As-a-Service 2017

This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 13 providers.

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Point of View

Five-Pronged Strategy for More Holistic Security in Energy & Utilities

Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.

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Competitive Intelligence

A Buyers’ Guide to Hinduja Global Solutions (HGS)

A comprehensive view of Service Provider Business Process Outsourcing Capabilities

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Competitive Intelligence

A Buyers' Guide to Fujitsu

A comprehensive view of Service Provider IT Services and Business Process Outsourcing Capabilities Fujitsu

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Competitive Intelligence

A Buyers’ Guide to Arvato Bertelsmann

A comprehensive view of Service Provider Outsourcing Capabilities Arvato Bertesmann

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Point of View

2018 Poised To Be the Tipping Point for Enterprise Mobility in Insurance

Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.

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Point of View

Navigating the AI Hype with a Clearer Segmentation

As buyers remain confused about AI, narratives need to leverage clearer segmentations

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Top 10 Report

Blueprint Snapshot: Telecom IT Services, 2017

This report analyses and evaluates key IT service providers operating in the Telecom industry.

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Top 10 Report

Blueprint Snapshot: Public Sector IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the public sector.

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Top 10 Report

Blueprint Snapshot: Travel, Transport, and Logistics IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Travel, Transport, and Logistics verticals.

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Top 10 Report

Blueprint Snapshot: Utilities IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Utilities industry.

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Top 10 Report

Blueprint Snapshot: Manufacturing IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Manufacturing industry.

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Point of View

It Takes a Village: Smart Ecosystem Approach to Manage ER&D Challenges

We explored a new approach in which a mid- size ER&D provider collaborated with a university R&D center to solve clients’ complex ER&D needs

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Top 10 Report

Blueprint Snapshot: Insurance IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.

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Top 10 Report

Blueprint Snapshot: Healthcare and Life Sciences IT Services 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Healthcare industry.

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Point of View

Crafting Great Customer Experiences - Cisco’s Story

How enterprises can align with a shared vision of creating a better customer experience

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Point of View

The Power Of A Generative Ecosystem in Health and Human Services

Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.

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Point of View

Sumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?

RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.

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Top 10 Report

HfS Blueprint: Enterprise Blockchain Services

The report analyzes the blockchain ecosystem and the relative adoption across industries and use cases. It focuses on capabilities of 21 providers

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Top 10 Report

Blueprint Snapshot: Banking and Finance IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.

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Top 10 Report

Blueprint Snapshot: Energy IT Services, 2017

This Blueprint snapshot analyses and evaluates key IT Service providers operating in the Energy vertical.

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Point of View

Growth Beats Cost-Cutting As Insurance Stares at Disintermediation

"Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives

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Point of View

Concentrix’s Tigerspike Acquisition Adds Digital Design

Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.

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Point of View

Industry 4.0 Services Go-to-Market Strategy

The top strategies adopted by the Industry 4.0 service providers to expand their businesses.

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Point of View

Pushing the CX Envelope Supported by SaaS and Mobile

This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.

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Point of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

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Market Analysis

ITO/BPO Contract Analysis Q3 2017

This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors.

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Point of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.

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Point of View

F&A Services is a Buyer’s Market – Choose Your Destination Wisely

Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.

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Market Analysis

Multi-Process F&A BPO Market Size and Forecast 2017 – 2021

This report contains market size numbers, drivers and limitations across horizontal F&A services Globally.

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Market Analysis

Engineering Services Outsourcing Trends Q2 2017

Welcome to the Q2 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Point of View

Cognitive Automation of the Digital OneOffice Organization

The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.

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Point of View

Growth Depends On A Company's Ability to Reinvent Culture

Recreating the employee experience to enable change and growth.

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Point of View

Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

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Point of View

Collaborative Partnership Drives Digital Transport Firm Forward

This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.

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Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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Point of View

TrustPortal gets RPA and the OneOffice to Scale

EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice

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Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

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Point of View

ServiceNow Is Muscling In on the Intelligent Automation Continuum

As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company

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Point of View

Is Your IoT Operation Ready for the Future?

Future-proofing IoT Operations in the As-a-Service Economy

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Point of View

The HfS RPA Customer Experience (CX) Survey

HfS is lifting the lid on what's really happening with RPA customer journeys, speaking direct to RPA customers.

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Top 10 Report

HfS Blueprint: Payroll Services in the Digital Era

This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.

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Competitive Intelligence

A Buyers' Guide to NTT DATA

A comprehensive view of the services capabilities of service provider NTT DATA

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Point of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.

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Point of View

Embracing Digital Labor Could Release Up to $80 Billion in Resources

This report demonstrates how the federal government can release resources to improve services to citizens by embracing digital labor technologies.

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Point of View

The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

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Point of View

Turbulence Ahead: Major Trends Wreak Havoc in the Infrastructure Space

Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.

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Point of View

NGA sharpens focus on HR and Payroll services, sells UK&I software division

This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.

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Top 10 Report

HfS Blueprint: SAP SuccessFactors Services 2017

In the 2017 HfS SAP SuccessFactors Services Blueprint Report, we analyze the capabilities and vision of 13 SAP SuccessFactors services partners

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Top 10 Report

HfS Blueprint: Insurance As-a-Service 2017

This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.

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Point of View

The inaugural FORA Council Mandate - Chicago 2017

A New Industry Emerges to set the Digital Operations Agenda

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Point of View

NIIT Tech’s Tron Smart Automation Platform: More Reality than Science Fiction

As organizations progress toward the OneOffice, automation platforms like Tron Smart Automation Platform provide a critical lever to accelerate the journey

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Point of View

The Raw Truth About RPA

The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.

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Competitive Intelligence

A Buyers’ Guide to Sutherland Global Services 2017

A comprehensive view of the services capabilities of a Service Provider

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Point of View

What Difference Does Design Thinking Make in Healthcare Services?

Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.

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Point of View

Infographic: The State of Automation & AI

The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.

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Point of View

Consulting Never Dies: The Key to Successful Post-Digital IT Services

This report dives into the trends impacting the digital consulting market uncovered during the Digital Technology Strategy and Consulting Blueprint.

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Point of View

The State of Automation & AI: The C-Suite’s Number One Strategic Imperative

The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.

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Top 10 Report

HfS Blueprint: IT Services Masters 2017

This Blueprint report report analyses and assesses 18 providers operating across the IT Services market.

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Point of View

The Real Impact of Digital, Automation, and AI on Enterprise Operations

Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears

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Point of View

Un-Learning to Embrace a Digital OneOffice Culture

Lessons from the Chicago Summit in cultivating a OneOffice culture

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Point of View

Accelerate Data Strategy to Drive Business Outcomes

This report depicts the journey toward data-centric models with a view to drive business outcomes

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Point of View

AI will shift the balance of power to the mega ISVs

This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.

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Point of View

Why are enterprises still clueless about unstructured data?

Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.

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Point of View

IP Development at the Forefront of Engineering Services Go-to-Market

In this PoV, we discuss the top strategies adopted by the embedded and semiconductor service providers to expand their business

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Competitive Intelligence

A Buyers' Guide to Wipro (2017)

A buyer focused view of services capabilities of Wipro

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Competitive Intelligence

A Buyers' Guide to Genpact (2017)

A buyer focused view of services capabilities of Genpact

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Top 10 Report

HfS Blueprint: Travel and Hospitality Customer Engagement Services

An analysis of the capabilities of providers of services that support customer experience with clients in the travel and hospitality industry.

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Point of View

Oil and Gas Buyers Are Hungry for Innovation and Collaboration

This report outlines energy operations services clients’ experiences and preferences based on interviews with oil and gas executives

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Point of View

Dealing with “Lower for Longer” in Oil and Gas

How can clients of oil and gas operation services better leverage their third-party providers to get their operations to the next level?

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Point of View

Need for Consulting in the Growing Salesforce Services Market

Examining the key market trends in the Salesforce Services market.

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Point of View

Client Investments in CX and Security Are Likely to Keep Consultants Busy

A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.

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Point of View

The need for end-to-end solution partners in Engineering services

This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.

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Point of View

Consumer-Centricity as the Heart of Cultural Change at Blue Shield of California

How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.

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Top 10 Report

HfS Blueprint: Finance and Accounting As-a-Service 2017

Interview, survey, briefing-based report with trends, recommendations, and analysis of 19 service providers for Finance & Accounting services.

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Top 10 Report

What Makes HfS Blueprints Unique?

Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for

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Market Analysis

IT Services and BPO Market Size and Forecast, 2017 – 2021

Welcome to HfS Research's market sizing and forecast for the Global IT Services and BPO Market from 2017 to 2021.

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Market Analysis

Market Index Q3 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2017.

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Competitive Intelligence

A Buyers’ Guide to EY

The HfS Buyers' Guide offers a one-stop view of the services capabilities of EY

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Competitive Intelligence

A Buyers’ Guide to Syntel

This HfS Buyers' Guide offers a one-stop view of the services capabilities of Syntel

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Point of View

The Human Side of RPA: the Prudential Story of Change Management

An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.

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Point of View

Genpact Picks up Design Firm on Digital Journey to OneOffice

Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool

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Top 10 Report

HfS Blueprint: Application Development and Management Services 2017

This Blueprint report analyses and assesses 19 providers operating in the competitive application development and management services market.

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Point of View

The Good, the Bad, and the Ugly of Infrastructure and Cloud Services

A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.

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Market Analysis

Impact of Automation and AI on Services Jobs, 2016-2022

This report examine and predicts likely impact of the most recent wave of automation on the IT Services and BPO industry.

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Point of View

RPA Enables AstraZeneca To Deliver Rapid Business Insights

RPA Is Helping In The Race Against The Clock To Deliver Accurate Insights

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Point of View

The HfS Triple A Trifecta: Automation, Analytics, and Artificial Intelligence

The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.

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Point of View

Infographic: Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

How Illinois is designing citizen-centric operations for better service

Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers

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Top 10 Report

HfS Blueprint: Embedded and Semiconductor Engineering Services

The 2017 Embedded and Semiconductor Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.

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Point of View

The Thirteen Smart Technologies Shaping Industry 4.0

This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.

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Top 10 Report

HfS Blueprint: Digital Technology Strategy and Consultancy Services

This Blueprint report report analyses and assesses 21 providers operating in the complex Digital Technology Strategy and Consultancy.

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Point of View

RPA Fundamentals With HSBC Practitioner, Brian Halpin

In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and

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Top 10 Report

HfS Blueprint: Application Testing Services 2017

The 2017 Application Testing Services Blueprint analyzes how service providers are supporting the journey toward Digital Transformation

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Point of View

The 4 Distinguishing Characteristics of Highly Successful RPA Initiatives

Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients

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Point of View

The HfS 1-2-3-4 Research Agenda

The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.

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Competitive Intelligence

A Buyers’ Guide to Deloitte

The HfS Buyers' Guide offers a view of the services capabilities of Deloitte Consulting

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Top 10 Report

HfS Blueprint: Energy Operations 2017

The Energy Operations Blueprint covers IT, BPO and Engineering Services in the oil and gas industry, trends, market activity and 13 service providers.

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Point of View

Citizen-Centered Public Sector Organizations Operate As “OneOffice”

Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.

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Point of View

The Back Office Is Key to Meeting Digital Expectations

An Executive Viewpoint POV focused on the key takeaways from a roundtable discussion with business executives discussing their digital ambitions

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Point of View

The Spectacular Volatility of Cryptocurrencies and the Role of Blockchain

This PoV discusses the seven factors behind the dramatic cryptocurrency volatility in 2017

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Competitive Intelligence

A Buyers’ Guide to Concentrix

The HfS Buyers' Guide offers a view on the services capabilities of Concentrix

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Point of View

Entering The Age Of Insurance Policy Administration As-a-Service

HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.

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Point of View

The 2017 AI-Powered OneOffice Premier League Table

This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance

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Point of View

Voice of The Customer: Microsoft Dynamics Services

This report outlines client buying behavior and preferences in the Microsoft Dynamics services market.

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Point of View

Massive Savings for Utility Customers

A massive push to promote battery storage in the United Kingdom, public policy changes, and legacy utilities struggling to hold on to customers.

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Top 10 Report

HfS Blueprint: IT Infra Management and Enterprise Cloud Services

The first in a series of IT Services Blueprints, this reports assesses a providers operating in the infrastructure and enterprise cloud space.

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Point of View

Industry 4.0: Bringing It All Together With Four Fundamentals

What is Industry 4.0? When somebody says they have Industry 4.0 solutions, ask them whether their solutions have these four characteristics.

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Point of View

HR Customer Story: Protecting the Investment in Job Candidates

This POV offers a practical framework for highlighting the cost of job candidates opting out of the process and a way to reduce associated costs.

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Point of View

Moving beyond the numbers in healthcare to drive and measure change

While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.

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Point of View

How A Procurement Concierge Improves Data Quality, Compliance, Cost

How one company found a way to improve efficiency and user experience at the same time.

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Point of View

Without a Data Foundation, Digital Transformation Goes Nowhere

This POV highlights the importance of creating a data foundation for their organization.

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Point of View

The 2017 High Value IT Services Top 25

A report analyzing the market performances of the current top 25 high value IT services providers.

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Market Analysis

The HfS BPO Top 50

This is the HfS list of top 50 BPO providers by revenue.

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Point of View

IoT Dilemma: Existing or New Service Provider?

Seven reasons why enterprises should look outside their existing service provider base for IoT

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Competitive Intelligence

A Buyers’ Guide to DXC Technology (CSC/HPE/Xchanging)

The HfS Buyers' Guide offers a view of the services capabilities of DXC Technology

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Point of View

Payroll Leaders Viewpoint: Navigating the Subcontracting Model

This POV examines the challenges for customers being serviced by a global payroll delivery model, and provides ways to mitigate risks and challenges.

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Point of View

Want to avoid a PR Disaster à la the legacy Airline Industry? Then fix your DumbOffice asap

These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.

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Point of View

Redesigning the Digitally Driven Front-Office

Customer experience pros share tips for redesigning digitally driven front-office outcomes

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Point of View

Ransomware Is Scary, but It’s Not the Biggest Threat

Ransomware is getting the most attention today. But application security is a much more pressing concern than ransomware. This PoV explains why.

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Point of View

Ten Commandments for Utility Executives to get out of the Perfect Storm

The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.

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Point of View

Insurance Viewpoint: Use the Power of “AND” to Transform Operations

Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda

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Market Analysis

Engineering Services Outsourcing Trends Q1 2017

Welcome to the Q1 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Point of View

A Talent War Is Looming, and IT Services May Just Be the Super Weapon

Business across the globe are struggling to attract the best and brightest talent. Find out how this trend is playing out in the services industry.

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Market Analysis

H1 2017 M&A Analysis – It’s About Capability

M&A activity is an indicator of strategic changes that look beyond the hype to understand real market shifts. We analyze H1 2017 in this report.

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Point of View

The HR Power Tools 6-Pack for High-Impact Service Delivery

This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.

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Point of View

RPA Breathes New life Into NPower’s Legacy Systems

RPA helps to side step upgrade issues - enabling back office efficiency without downtime.

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Point of View

The Market Outlook for Robotic Process Automation

The slides for Phil Fersht's presentation at Blue Prism World 2017.

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Market Analysis

Market Index Q2 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.

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Competitive Intelligence

A Buyers' Guide to CGI

The HfS Buyers' Guide offers a view of the services capabilities of CGI.

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Point of View

5 Things Companies Must Get Right With RPA

This report give the 5 things that companies should consider prior to choosing to use RPA.

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Competitive Intelligence

A Buyers’ Guide to Infosys

The HfS Buyers' Guide offers a view of the services capabilities of Infosys.

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Top 10 Report

HfS Blueprint Report: Microsoft Dynamics Services 2017

The 2017 HfS Microsoft Dynamics Services Blueprint Report, we analyze the capabilities and vision of nine Microsoft Dynamics services partners.

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Point of View

IPsoft’s Amelia can provide the Digital glue between Front and Back Offices to create OneOffice™

IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it

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Point of View

Blockchain Basics: Q&A For Services Buyers

Questions and Answers To Help Services Buyers Understand Blockchain And It's Potential

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Point of View

Infosys looks to AI to reenergize its business value to clients

At Confluence, Infosys and clients shared how they are bringing AI into business.

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Competitive Intelligence

A Buyers' Guide to Capgemini

This guide will enable buyers of outsourcing services to make better informed sourcing decisions regarding Capgemini.

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Point of View

A year in hindsight: How we perform work is being redefined before our very eyes

HfS Chief Analyst Phil Fersht takes you through his compendium of insights from the last 12 months from Horses for Sources

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Competitive Intelligence

A Buyers' Guide to Teleperformance

A buyer focused view of services capabilities of Teleperformance

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Point of View

HfS Engineering services Top 20: Leading Engineering Service Providers 2016

In this study, we analyze the structure of the engineering services industry, and provide a list of the top 20 engineering service providers.

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Competitive Intelligence

A Buyers' Guide to Hexaware

A buyer focused view of services capabilities of Hexaware.

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Competitive Intelligence

A Buyers' Guide to Accenture

A buyer focused view of services capabilities of Accenture.

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Point of View

Intelligent Automation in Telecom Operations

In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, of

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Market Analysis

Delivery Location Announcements by Service Providers & Global In-House Centers in Q1 2017

In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.

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Point of View

Redwood gets under the hood of the OneOffice

Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™

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Top 10 Report

HfS Emerging Market Guide: IBM Watson Services

While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.

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Point of View

Bots in HR - time to get with the program

This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.

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Point of View

Why Don't IoT PoCs Scale Up?

While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)

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Market Analysis

HfS Industry Trends and Analysis – Utilities Overview and Services Opportunities

The Utility industry is on the cusp of significant transformation, driven by political, environmental and social pressures coinciding with new competition and

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Point of View

Holistic Security in Healthcare Operations Means Scrutinizing Your Outsourcer’s Cyber Efforts

Questions to ask your service provider about securing your data.

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Point of View

Inside the Patient Experience Design Thinking Workshop with Lawrence General Hospital and Sutherland

A walk in the shoes of hospital employees during a design thinking workshop.

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Point of View

USG Boral Greasing the IT Wheels With Focus on Business Outcomes

This is a SuccessFactors services case study involving Infosys and USG Boral.

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Top 10 Report

HfS Blueprint Report: Utility Operations 2017

The inaugural Utility Operations Blueprint covers IT, BPO and Engineering Services in the utility industry, trends, market activity and 14 service providers.

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Competitive Intelligence

A Buyers' Guide to Cognizant

A straightforward buyer focused view of Services capabilities of Cognizant

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Competitive Intelligence

A Buyers' Guide to Conduent

A straightforward buyer focused view of Services Capabilities of Conduent

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Competitive Intelligence

A Buyers' Guide to IBM

A concise buyer focused view of Services Capabilities of IBM

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Point of View

State of the Outsourcing, Shared Services, and Operations Industry 2017

The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017

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Point of View

Customise First - Digital OneManufacturing

In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities

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Point of View

DXC – Changing the Name Alone Won’t Halt the Nose-Dive

April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology.

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Top 10 Report

The HfS Blueprint Guide to Industry 4.0 Services

This Blueprint Market Guide presents research-based insights and recommendations to both manufacturers and service providers, specifically in regards to 4.0

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Market Analysis

Engineering Services Outsourcing Trends Q4 2016

Welcome to the Q4 2016 edition of our quarterly engineering services outsourcing trends analysis.

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Point of View

Is Infosys stretching past the growing pains?

Why Infosys chose Design Thinking to create operations that could keep pace with the business growth

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Point of View

How Integrated Security Improves Digital Customer Experiences

Your customer experiences depend on having security integrated into all aspects of your business processes.

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Point of View

Strategic Workforce Planning: Stuck in Second Gear – and What HR Tech Vendors and Customers Can Do It

This POV explores the potentially significant value that Strategic Workforce Planning ("SWP") solutions can deliver to organizations once vendors and customers

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Competitive Intelligence

A Buyers' Guide to WNS

A buyers focused look at BPO service provider WNS.

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Point of View

Accelerating Time-To-Value In Your Big Data Mosaic

ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical and

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Point of View

Making Cognitive Real: The Transformation of Service Agents

A look at IPsoft's Amelia and the emerging trend of virtual agents.

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Market Analysis

Market Index Q1 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.

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Top 10 Report

HfS Blueprint Report: Design Thinking In The As-a-Service Economy 2017

An analysis of how Design Thinking principles and methods are being integrated into Operations and Outsourcing.

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Point of View

IT Infrastructure Management Services in the Post-Digital World

This report provides a new perspective on the sizing and forecasting of IT Infrastructure Management Services Market.

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Top 10 Report

HfS Blueprint Report: Managed Security Services 2017

An evaluation of MSS providers to see how well they can help companies achieve digital trust and elevate security's perception in the enterprise.

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Point of View

The 2017 HfS Blueprint Agenda: Making the Intelligent OneOffice™ Real

HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."

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Market Analysis

Delivery Location Announcements by Service Providers & Global In-House Centers in Q4 2016

The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to to

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Point of View

Workday Services: Industry Sector Focus Emerging

This POV outlines the trends and emerging opportunities for Workday service providers to develop services and solutions tailored for particular industry

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Point of View

9 Recommendations for Procurement As-a-Service Buyers

Procurement outsourcing as we knew it is no more. Over the past decade, Procurement outsourcing went through a significant transformation. Buyers’ needs and

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Point of View

The 2017 Digital OneOffice Premier League

An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.

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Top 10 Report

The HfS Blueprint Guide to Predictive Capabilities in HCM Systems

This Blueprint Market Guide presents research-based insights and recommendations to both HCM software customers -- and vendors, specifically in regards to HCM

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Point of View

11 Ways to New Procurement As-a-Service Heights

In this report we take a closer look at eleven recommendations to help service providers move their Procurement As-a- Service offerings to the next level.

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Top 10 Report

HfS Blueprint Snapshot: RPA Providers

The 2017 RPA provider Blueprint Snapshot evaluates the leading RPA provider and provides an assessment of the market dynamics.

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Point of View

Who are the leading PLM Software Providers?

Product Lifecycle Management (PLM) is a growing market for digital manufacturing and selection of PLM software is very important. Thus the trend of different is

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Point of View

NASSCOM ILF: The Digital OneOffice - Getting Ahead of Today's Disruption

Download the slides for Phil Fersht's presentation of the Digital OneOffice™ framework at NASSCOM's India Leadership Forum 2017.

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Competitive Intelligence

Tech Mahindra Buyers' Guide

A look under the hood of ITO service provider Tech Mahindra from a buyer's perspective

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Point of View

The Rise of Supplier Relationship Management

We explore the increasingly critical role of supplier relationship management plays in the foundational operations, growth, and risk management of a business.

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Point of View

Why You Need To Care About IBM Watson’s Ecosystem

The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this in

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Market Analysis

Services In 2017 At 2.9% Growth, But Likely To Be Revised Down As Politics Trumps Economics

HfS View of Services Market Growth as We Start 2017

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Market Analysis

HfS Industry Trends and Analysis – Energy Overview and Services Opportunities

The Energy sector is one of the most dynamic industries, not in the least with enormous volatility in prices and the political environment.

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Point of View

The Blockchain Equation: Need = Use Case + Comparative Cost

Blockchain has the potential to reinvent how business happens. But it's not the best solution for all business transactions. Look at comparative cost and value

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Point of View

Action for Salesforce Service Providers

HfS recently published the HfS Blueprint Report: Salesforce Services 2017, in which we profiled twelve service providers and spoke to client references. Here we

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Point of View

Ten Recommendations for Salesforce Service Buyers

HfS recently published the HfS Blueprint Report: Salesforce Services 2017, in which we profiled twelve service providers and spoke to client references. Here we

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Market Analysis

Strategic Analysis of 2016 Energy & Utilities Outsourcing Deals

This report provides our analysis and key takeaways on the Energy & Utilities deals signed in 2016, service providers’ strategies and the state of the overall

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Top 10 Report

HfS Blueprint Report: Salesforce Services 2017

For the 2017 HfS Salesforce Services Blueprint Report we analyze the capabilities and vision of 12 Salesforce services partners.

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Top 10 Report

HfS Blueprint Report: Capital Markets Operations

We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to

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Point of View

How are PLM Service Providers Developing their PLM Capabilities?

In this PoV, we discuss the top strategies adopted by the PLM service providers to expand their PLM business, their key differentiators and the major changes to

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Point of View

Defining the Digital OneOffice Organization

HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.

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Point of View

In 2017, Will Banks Break the Siloes to Better Serve Customers?

For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the

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Top 10 Report

HfS Blueprint Report: Digital Marketing Operations 2016

This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.

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Point of View

Intelligent Automation in HR Services and Solutions

We explore Intelligent Automation examples in HR/HCM in general, and specifically in the recruiting domain.

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Point of View

The 5 Things Leading Salesforce Services Providers Focus on

As we complete the 2017 Salesforce Services Blueprint Report, we share the top focus areas for leading service providers in this market.

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Point of View

The 5 Things Clients Are Demanding from Salesforce Services Providers

As we complete the 2017 Salesforce Services Blueprint Report, we share the top demands for clients in this market.

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Point of View

The 2016 RPA Premier League Table – Transformation Comes to the Fore

This RPA Premier League Table captures the shift toward transformational projects.

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Point of View

Are Automotive OEMs Spending Enough on R&D?

A look the present state of automotive R&D, including trends and spending analysis at an industry, geography and individual automaker level.

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Point of View

HHS Summit at Harvard: Moving Toward the OneOffice Endgame

A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.

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Market Analysis

Market Index Q4 2016 - Update

This update gives an overview of the IT and business services market performance through Q4 2016.

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Competitive Intelligence

Atos Buyers' Guide

A look under the hood of ITO service provider Atos from a buyer's perspective.

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Point of View

Managing Security to Achieve Digital Trust in 2017

This PoV launched the 2017 Trust-as-a-Service HfS Blueprint Report.

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Point of View

Welcome to the world of OneOffice

OneOffice is the endgame, where the digital enterprise can work in real time to cater for its clients' needs as they arise.

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Point of View

The Era of Cognitive Is Changing the Notion of Service Agents

The rise of Virtual Agents is highlighting both a holistic approach to automation as well as the impending disruption.

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Market Analysis

Engineering Services Outsourcing Trends in Q3 2016

This is the Q3 2016 edition of our quarterly engineering services outsourcing trends analysis.

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Top 10 Report

HfS Blueprint Report: Procurement As-a-Service 2016

This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 15 providers.

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Point of View

Journey to Intelligent Operations in Retail

Where are retail organizations on their journey to achieve intelligent operations?

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Point of View

Transforming Customer Support Into a Profit Center with CSS Corp

Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.

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Point of View

Time to Predictive Value in HCM Solutions

This PoV proposes a new industry metric as a guidepost to help organizations assess the impact of sophisticated HR technology.

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Market Analysis

Trends in Procurement Outsourcing Contracts

HfS explores the trends in outsourcing contracts awarded in the last 24 months. Has the downward spiral in TCV reached the bottom?

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Market Analysis

BPO Pricing Evolution

HfS examines pricing methods behind over 2,000 live BPO contracts. Has the world abandoned FTE in favor of outcome-based pricing?

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Top 10 Report

HfS Blueprint Report: PLM Services 2016

This HfS Blueprint Report looks at the innovation and execution capabilities of 13 PLM service providers in detail.

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Point of View

Nine Recommendations for Energy Operations Service Buyers

When contracting for Energy Operations services and governing the engagement, what should Oil & Gas executives focus on?

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Point of View

Getting the Ball Rolling with RPA in Healthcare Operations

A research-based PoV on the use of RPA in Healthcare Operations and the value of partnership to achieving more impact with it.

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Market Analysis

Q3 2016 Delivery Location Announcements

With the move to intelligent operations, digital, analytics and automation, delivery models are changing.

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Point of View

Top 10 Trends In PLM Services

HfS has identified 10 key PLM trends which are driving the PLM services market.

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Point of View

How Can Engineering Spice up Marketing Campaigns for CMOs?

Engineering service providers can spice up marketing by applying product development principles to CMO organizations.

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Point of View

10 Tips For Energy Operations Service Providers

This PoV highlights 10 recommendations for Energy Operations Service Providers that help strengthen their Energy Operations offerings.

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Competitive Intelligence

EXL Buyers' Guide

A buyers focused look at BPO service provider EXL.

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Point of View

Is HR the Missing Link in Your Cyber Security Strategy?

Having the available talent and company wide attitude towards security is essential in preventing breaches.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in Sept. 2016

This is the September 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 45 large deals.

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Point of View

Recessions Destroy Jobs, Not Robots!

The real threat to our industry is Digital Disruption, not Automation.

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Point of View

How to Be As-a-Service in Contact Center Operations

HfS examines where contact center operations are in terms of As-a-Service maturity and how that is likely to change in the next three years.

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Top 10 Report

HfS Blueprint Report: Internet of Things (IoT) Services 2016

This Blueprint Report covers current trends, forward-looking market activity and analysis of 18 service providers deploying IoT work.

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Point of View

HCL and IBM Partnership Prepares for an Uncertain Future

HCL and IBM extend partnership to manage and build out DevOps and Automation platforms.

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Top 10 Report

The HfS Blueprint Guide to Emerging Blockchain Services in BFSI

This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.

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Point of View

Why Will BIM Boom?

This PoV covers details of Building Information Modeling (BIM), including different dimensions of BIM software.

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Point of View

Journey to Intelligent Operations in Banking

How can banks rise to the challenge of intelligent operations and the OneOffice?

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Top 10 Report

The HfS Blueprint Guide to Talent Acquisition Services

This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.

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Point of View

Journey To Intelligent Operations In Insurance

Insurance carriers need to find a bridge between the radical “digital” experiments on the front end, with middle office and back office functions.

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Point of View

How Asset Graphs Can Help Energy Companies Harness the Internet of Things

Connecting assets to monitor and gain insights has been incredibly important in energy industries, and now we have entered a new phase.

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Point of View

10 Tips for Workday Service Providers

This PoV outlines key recommendations for Workday Service Providers.

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Top 10 Report

HfS Blueprint Report: Intelligent Automation 2016

The inaugural Intelligent Automation Blueprint assesses 24 leading service providers on their capabilities.

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Point of View

The Services Industry Stirs in its Sleep…But Can it Wake Up?

This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.

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Point of View

Getting FTTx Rollouts Rolling

We look at the value proposition of telecom BPO firms in delivering FTTx Rollouts-as-a-service

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Point of View

Workday Services: Buyer Recommendations

This PoV outlines key recommendations for Workday Service Buyers.

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Top 10 Report

HfS Blueprint: Digitally Enabled Contact Center 2016

This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.

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Market Analysis

Market Index Q3 2016 - Update

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2016.

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Point of View

Developing a Plan for Metrics-Based Code Reuse in SW Product Engineering

We investigate a metrics-based approach that buy-side customers can use to drive code reuse in their engagements with engineering service providers.

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Point of View

HfS Podcast-As-a-Service: Futurist Gerd Leonhard

In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in August 2016

This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40​ large deals in the public domain.

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Point of View

Making the Leap from Effective to Strategic BPM

​This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.

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Point of View

The Journey to Intelligent Operations in Life Sciences

A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.

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Top 10 Report

HfS Blueprint Report: Workday Services 2016

This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.

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Market Analysis

APAC IT Services and BPO Market Size and Forecast, 2016 - 2020

This document provides HfS Research market sizing and forecast for the Asia Pacific IT Services and BPO Market from 2016 to 2020.​

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Market Analysis

Engineering Services Outsourcing Trends In Q2 2016

We analyze the key engineering services outsourcing trends, including financials, deals, partnerships agreements, M&A, captives, and expansion plans.

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Point of View

Can HR be an Innovation Incubator?

Can the HR function act a catalyst to drive innovation from digital services in organizations?

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Market Analysis

Strategic Analysis of Energy & Utilities Outsourcing Deals

This PoV provide an analysis based on our monthly outsourcing deals research studies to identify trends in Energy & Utilities.

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Competitive Intelligence

Genpact Buyers' Guide

HfS Research's comprehensive buyer-focused analysis of Genpact.

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Point of View

Being As-a-Service in Telecom Operations

HfS examines what it means for a service provider to be As-a-Service in telecom operations and how that is likely to change in the next three years.

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Market Analysis

Location Announcements by Providers and Captive Centers in Q2 2016

This PoV outlines interesting facts and key trends driving the location choices made by providers and captive/global in-house centers in Q2 2016.

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Competitive Intelligence

Wipro Buyers' Guide

This is a comprehensive buyer-focused analysis of IT and BPO service provider Wipro.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in July 2016

This PoV analyzes 48 outsourcing deals announced in July 2016 for the key lessons learned and for alignment to recent HfS research.

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Point of View

Can Unisys be Hip Again?

Unisys leverages digital trust in its efforts to get its mojo back.

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Point of View

The Journey to Intelligent Operations in Healthcare

A fresh, research-based look at the role of operations and BPO in the business of Healthcare.

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Market Analysis

Americas IT Services and BPO Market Size and Forecast, 2016 - 2020

This document provides HfS Research market sizing and forecast for the Americas IT Services and BPO Market from 2016 to 2020.

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Top 10 Report

HfS Blueprint Report: Population Health and Care Management 2016

How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in June 2016

This PoV analyzes 53 outsourcing deals announced in June 2016 for the key lessons learned and for their alignment to recent HfS research.

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Point of View

SaaS Services Success Requires a Different Approach

This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.

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Point of View

Cognitive Software Product Support

This PoV reimagines software product support in the As-a-Service Economy.

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Market Analysis

EMEA IT Services and BPO Market Size and Forecast, 2016 - 2020

This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020.

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Top 10 Report

HfS Blueprint Report: Energy Operations 2016

The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.

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Top 10 Report

HfS Blueprint Report: Mortgage As-a-Service 2016

Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.

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Market Analysis

IT Services and BPO Market Size and Forecast, 2016 - 2020

This PoV provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020.

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Point of View

Podcast: Automation Will Trim 1.4 Million Global Services Jobs by 2021

We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.

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Point of View

Customers Want Self-Service Their Way—Will HGS’ DigiCX Deliver?

HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.

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Point of View

What Enterprises Can Learn from Digital Natives Using BPO for Innovation

Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.

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Point of View

Bringing Collaboration and Innovation to Public/Private Partnerships

The transformation of revenue management through a partnership between British Columbia Ministry of Finance and Hewlett Packard Enterprise.

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Top 10 Report

HfS Blueprint Report: ServiceNow Services 2016

This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.

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Point of View

Vision 2020 For Intelligent Operations: Making the Digital Customer Real

This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco

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Point of View

5 Highlights from the Workday Services Research

HfS has launched our 2016 Workday Services Blueprint report. Here we highlights five emerging trends from the research.

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Point of View

Automation Will Trim 1.4 Million Global Services Jobs by 2021

New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.

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Point of View

Tech Mahindra Becomes the New T in TWITCH

Welcome to the TWITCH family, Tech Mahindra! Tech Mahindra has quietly accelerated to a formidable position in the IT services industry.

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Point of View

Fairsail Adds the HR Navigation to Sage’s X3 ERP Platform

Following the news of Sage acquiring a stake in Fairsail HCM, HfS takes a look at what it means for both parties.

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Point of View

Accenture Brings Intelligent Automation to Apps and Testing

Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities

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Market Analysis

The HfS BPO Top 50

This is the HfS list of top 50 BPO providers by revenue.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in May 2016

This PoV analyzes 43 outsourcing deals announced in May 2016 for the key lessons learned and for their alignment to recent HfS research.

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Point of View

The State of Cybersecurity and Digital Trust 2016

Our annual deep-dive report on the cyber threats faced by enterprises and the gaps they must overcome to build both brand and digital trust.

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Market Analysis

Engineering Services Outsourcing Trends in Q1 2016

We analyze the key engineering services outsourcing trends, including financials, deals, mergers & acquisitions, captives, and expansion plans.

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Point of View

Can HPE+CSC Dominate the Digital Underbelly or has that Ship Sailed?

HfS view on HP+CSC's opportunity to address the IT and operations plumbing necessary to enable the fast-emerging digital enterprise.

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Point of View

Knowledge: The Elixir to Drive Out HRO Inhibitions

In this second of the series, HfS zeros in on what is inhibiting the adoption of outsourced or hybrid shared service HR.

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Point of View

Can Microsoft Dominate the Talent Engagement Market Like it's O365?

HfS takes an in-depth look at what the LinkedIn acquisition by Microsoft means for the HR market.

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Point of View

Microsoft’s MySpace Moment or a Stellar Move into Social?

The HfS view on the most useful enterprise social global graph becoming part of Microsoft.

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Market Analysis

Q1 2016 Delivery Location Announcements by Service Providers and Captives

Our quarterly delivery location analysis tracks all the location announcements made by service providers and in-house captive centers in the quarter.

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Point of View

How Will NIIT Technologies Move from Survive to Thrive?

NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.

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Point of View

India Bets on Future as an Innovation Hub

HfS Research recently caught up with NASSCOM VP, Rajat Tandon, at the 3rd NASSCOM Innotrek, a start-up showcasing program in the Bay Area this May.

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Point of View

Podcast: Fred McClimans on Transforming Cyber Risks into Digital Trust

Fred McClimans, Research Vice President, Security, delivers a talk, entitled Intelligent Security: Transforming Cyber Risks into Digital Trust.

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Point of View

Podcast: The State of the As-a-Service Economy and Intelligent Operations

On this edition of The HfS Podcast As-a-Service, Phil Fersht looks at The State of the As-a-Service Economy and Intelligent Operations.

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Point of View

Is the Services Industry Ready for a Detour with Design Thinking?

Design Thinking can be a means to a new end in sourcing—but only in a culture that embraces a learning approach.

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Point of View

Viva the Revolution! The Age of the Candidate is Here

HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.

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Point of View

The Journey to Intelligent Operations and OneOffice —Study Findings

This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.

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Market Analysis

Market Index Q2 2016 - Update

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2016.

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Point of View

KellyOCG: A Contrast in Forward Thinking Versus Legacy Operations

While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.

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Point of View

Learning from Our Current Digital Failures to Make a Fresh Start

From a business strategy perspective, the art of reaching a more ‘digital' state is to break down rigid silos and allow real time information and data.

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Point of View

A Tale of Two Models For RPA Deployment

A look at two different models for RPA deployment at scale, ANZ Bank and AT&T.

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Point of View

EGS Joins Alorica “Insanity"—But Does it Help Fulfill Omnichannel Vision?

Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”

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Point of View

ICYMI: In-Store Retail Experiences Are Back in Fashion

How does the latest retail trend fit into the omnichannel picture?

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in April 2016

This PoV analyzes 44 outsourcing deals announced in April 2016 for the key lessons learned and for their alignment to recent HfS research.

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Point of View

Will EXL Be Your “Plus 1” for Industry Expertise, Analytics, and BPaaS?

EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.

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Point of View

Make Your SaaS Partnerships More Strategic or Get Dropped

Successful SaaS service providers need to demonstrate genuine capability backed by strategic commitment and investment in their chosen SaaS platform.

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Point of View

The Desire to Move to HR Cloud Platforms Is Recreating HRO

Following on from the publication of the HR Operations in the As-a-Service Blueprint, HfS launched the first in a series of pieces on this topic.

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Point of View

Wipro Bets Big to Grow on the Back of Digital Obsession

Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.

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Point of View

HCL Offers a Way Forward for Asset-Heavy Incumbents with a Cloud Quandary

The road to the Cloud is not going to be smooth for many enterprises. HCL shows how it provides an interim step for Volvo.

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Top 10 Report

HfS Blueprint: Telecom Operations As-a-Service 2016

The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.

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Point of View

UltiPro Leads the Arms Race for HR Analytics

The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.

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Point of View

Service Orchestration Is Changing the Automation Discussion

The increasing maturity of Intelligent Automation creates a necessity to orchestrate a diverse set of automation approaches.

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Point of View

Bots Are Starting to Comprehend Spanish

Jidoka is adding a distinctive Spanish voice to the discussions on RPA.

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Point of View

The 2016 HfS High-Value IT Services Top 25

This PoV examines the leading IT Services suppliers by revenue, giving our view of the Top 25 providers.

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Point of View

Can Capgemini’s ODIGO Shed New Light on Customer Experience?

Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.

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Point of View

Cognizant Gets “ReD”dy to Humanize Digital with Behavioral Sci Acquisition

Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.

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Point of View

Defining the Seismic Shift from Legacy BPO to BPaaS

In this PoV, we examine the seismic shift that is underway and share examples of BPaaS.

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Point of View

Is Finance Finally Ready To Write Off Legacy And Move To BPaaS?

Grappling with change has always been hard for the finance function and "legacy" has plagued finance and accounting operations for many years now.

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Top 10 Report

HfS Blueprint: HR Operations As-a-Service 2016

The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.

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Point of View

Harvesting a BotFarm to Shake Up Process Delivery

HfS looks at the implications for process delivery of Automation Anywhere's BotFarms announcement.

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Point of View

Intelligent Automation Is Coming of Age

The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.

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Point of View

Cielo Leads the RPO Race but Its Plan Needs Refinement

HfS recently attended Cielo's analyst and client summit in Milwaukee.

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Point of View

Genpact Is “Creating Talent” for BFS Analytics Services

The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.

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Point of View

Redwood Positioned at the Intersection of ERP, Cognitive and RPA

Redwood is adding a distinctive voice from a business function point of view to the discussion on Intelligent Automation.

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Point of View

Automation Requires More Than Digital Inputs

ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.

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Point of View

Finance in the Digital Age

HfS explores the progress of digital in the F&A function, key enterprise challenges in enabling change, and the two-year outlook.

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Point of View

Infosys Confluence Spotlights Delights that Need Cohesion

The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.

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Point of View

Supply Chain Management Requires Control in Addition to Visibility

Supply Chain Management is evolving to a new model that places an emphasis on control and not just enhanced visibility into operations.

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Point of View

Mindtree’s Agile Delivery Supports the Journey to the As-a-Service Economy

How is Continuous Delivery, which combines Agile, DevOps, and Automation into a single team, supporting the journey to the As-a-Service Economy?

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Point of View

Syntel Is Driving a Holistic Approach to Intelligent Automation

Syntel’s SyntBots automation platform ranges from low-level scripting over RPA, through to Autonomics to DevOps.

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Point of View

Predictive Analytics, Outcomes and Scalability: Keys for SuccessFactors

SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.

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Top 10 Report

HfS Blueprint: Contact Center Operations 2016

Analysis of the Contact Center Operations market, including 18 service providers.

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Point of View

SaaS Service Providers Need to Align with As-a-Service Ideals

SaaS service providers need to align with the HfS ideals of the As-a-Service economy to remain competitive. This POV outlines the opportunities.

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Point of View

Accenture Expands Global Cyber Ops with a BANG!

Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?

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Point of View

Reassessing the HfS Intelligent Automation Continuum

The rapid evolution of technologies for Intelligent Automation has led HfS to update the Intelligent Automation Continuum for 2016.

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Point of View

#Cyberchat: Cyber Risks, Behavior, and Talent with IBM's Michael Montecillo

Delving into the shape of cyber security, the industries at risk, and the one thing every CISO should be concerned about in 2016.

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Point of View

#CXforum: Can Enterprises Automate Better #CX?

Can automation and the use of software robots dramatically transform customer-facing CX initiatives?

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Point of View

#CXforum: Gut-feel doesn't cut it - measuring true ROI of #CX Initiatives

Is there a way to meaningfully, and financially, measure the ROI of #CX-related expenditures?​

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Point of View

#Cyberchat: Cyber Threats of 2016 with Matt Devost of Accenture

Properly identifying and assessing vulnerabilities is key to shifting from reactive to proactive strategies and increasing enterprise security maturity.

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Point of View

Have HRO Service Providers Tapped into the Power of HCM Analytics?

With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.

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Point of View

Utility Regulators Play the Cloud Catch-Up Game

Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.

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Top 10 Report

HfS Blueprint: Finance As-a-Service 2016

Analysis of F&A BPO market as it moves to "As-a-Service," includes 18 service providers.

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Point of View

Are Service Providers and Advisors Doing Enough to get Digital into F&A Processes?

We asked service providers how aggressively their organization is taking measures to generate more digitally aligned F&A engagements.

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Point of View

Atos Aims to Orchestrate the As-a-Service Economy

Atos wants to be the orchestrator for innovation to accelerate clients’ journey toward the As-a-Service Economy.

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Point of View

The “Real” Influencers in Sourcing Are Buyers Who Tell The Story

What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in March 2016

This PoV analyzes 52 outsourcing deals announced in March 2016 for the key lessons learned and for their alignment to recent HfS research.

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Point of View

Design Thinking Can Save the Services Industry From Obsolescence

Explore how design thinking can help drive change in the sourcing services industry. Insights from Stanford d.school, RWE, Infosys, HfS.

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Point of View

Syngenta & Capgemini Bring their People Together to Advance Operations

A case study of the Syngenta Business Services and Capgemini sourcing partnership.

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Point of View

12 Ways to Survive the Race to Irrelevance

This PoV summarizes the most important and valuable ideas we captured during our recent event at Cambridge University.

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Point of View

KLM Uses Facebook Messenger to Stimulate Customer Interactions

Facebook messenger could become the next linchpin in enterprise omnichannel communication.

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Point of View

India’s BPO Industry Seeks to Write off its Legacy with its First Indo-US Summit

HfS shares our experience attending the first Indo-US BPO Summit, where India's BPO elite gathered to talk about change in the industry.

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Market Analysis

Global F&A BPO Market Size and Forecast

This study provides HfS latest market size and forecast of the global F&A BPO Services market​.

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Market Analysis

Market Index Q1 2016 - Update

This update gives an overview of the IT and business services market performance through Q1 2016.

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Point of View

Real-Time Data Analysis at the Point of Care in the ICU

A look at how a hospital is teaming its doctors and technologists with NTT DATA’s data scientists and technology to get better clinical results.

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Point of View

Scaled Acquisition in Engineering Begins as HCL Purchases Geometric

HCL steps up its acquisition game by acquiring Geometric to augment engineering capabilities and jump to third in the HfS Engineering Services Top 20.

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Point of View

IBM Culls the Pack of Salesforce Partners by Buying Bluewolf

The pool of Salesforce services partners is a little smaller after IBM acquires pure-play Bluewolf. We examine the logic for the deal and what it needs to

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Top 10 Report

HfS Blueprint Report: BFS Analytics Services

Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio

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Point of View

Utilities on the Brink of Disruption

HfS looks at the IUEC 2016 in Madrid. Theme? "Digital, digital, digital, disruption, disruption, disruption, transformation and cyber security."

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Point of View

Being As-a-Service in Supply Chain Management

HfS examines what it means for a service provider to be "as-a-service" in supply chain management and how that is likely to change in the next three years.

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Point of View

Solving the Social Customer Experience Puzzle for Service Buyers

Key considerations and advice for service buyers seeking a provider to help implement a social customer experience strategy.

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Point of View

Advice for SAP SuccessFactors Service Buyers

Our SAP SuccessFactors Services Blueprint featured profiles of 13 service providers. Here we outline 10 trends and recommendations for buyers.

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Point of View

10 Tips for SuccessFactors Service Providers

Our SAP SuccessFactors Services Blueprint profiled thirteen of the leading service providers. Here we outline ten key recommendations for providers.

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Point of View

What Happened to BPO and What Is Truly Coming Next?

In a recent webinar, Phil Fersht, CEO, HfS Research, had a spirited exchange with leaders about what the C-Suite is looking for from their BPO relationships.

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Point of View

It Is About Intelligent Automation, Stupid!

We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.

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Point of View

Make In India Is Accelerating ER&D Center Investments in India

Our Engineering Services Practice keeps track of Global ER&D trends.

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Point of View

Client Centricity Must Dominate NTT DATA Acquisition of Dell Services

The HfS team looks at the opportunities and challenges arising from NTT DATA's acquisition of Dell Services.

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Point of View

HR Will Make or Break Organizations in the Digital Age

The rise of digital will have a profound influence on organization's HR departments.

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Point of View

SXSW Interactive 2016: Like the Food Trucks, it Promised a Lot, but Failed to Satisfy

HfS went to Austin for SXSW Interactive 2016 to catch a perspective on the emerging As-a-Service Economy.

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Point of View

Broadening the Intelligent Automation Discussion Beyond RPA and Autonomics

Automic’s Business Automation platform is addressing challenges typically not yet part of the Intelligent Automation discussion.

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Point of View

ZenNut Cracks the Code for Employee Engagement

HfS came across a solution targeted to enable employees to easily set up and coordinate corporate-sanctioned programs for employee engagement.

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Top 10 Report

HfS Blueprint Report: Supply Chain Management As-a-Service

The 2016 HfS Supply Chain Management As-a-Service Blueprint Report covers current trends, market activity and analysis of 14 service providers.

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Point of View

WNS Acquires Pharma Research Talent and Tools

The WNS acquisition of Value Edge Services brings in a talent and tools to help support market intelligence for R&D and Commercial Services.

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Point of View

Five Golden Rules to Avoid IT Irrelevance

HfS sets out the five golden rules IT executives must follow to increase their relevance and value to their organizations.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in February 2016

This PoV analyzes 56 outsourcing deals announced in February 2016 for the key lessons learned and for their alignment to recent HfS research.

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Point of View

Acquisitions in HRO Are a Response to the Emerging As-a-Service Economy

In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.

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Point of View

Sykes Buys ClearLink to Target Omnichannel: But can it Integrate the Pieces?

The Sykes acquisition of ClearLink adds digital marketing and sales generation to its portfolio poses integration and talent alignment challenges.

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Point of View

Identifying User, Data, and Application Behavior from behind the Red Cloak

Dell SecureWorks Red Cloak targets the illusion of the impenetrable perimeter, offering up rapid detection of malicious behavior and patterns of attack.

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Top 10 Report

HfS Blueprint Report: SuccessFactors Services 2016

The 2016 HfS SuccessFactors Services Blueprint Report covers current trends, forward-looking market activity and analysis of 15 service providers.

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Point of View

Shining the ignio Light on Incident Resolution

TCS's ignio platform has evolved since its launch in June 2015 and is focusing on incident resolution. This Soundbite looks at that evolution.

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Market Analysis

Engineering Services Outsourcing Trends in Q4 2015

We analyze the key engineering services outsourcing trends, including financials, deals, mergers & acquisitions, patents, and expansion plans.

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Point of View

RSA’s 2016 Cyber Security Conf: “Tech, Tech, Tech, Analytics & Tech”

The 2016 Conference didn’t disappoint, with plenty of glitzy cyber tech and a few lingering questions about the future of digital trust and cyber security.

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Point of View

HIMSS16: With EHR Online, Let’s Make Healthcare Data Accessible and Actionable

The power is not in the health IT alone, but in the use of IT to drive knowledge and insight when physicians can easily access and analyze the data.

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Point of View

2020 Forecast for IT and Business Services in Banking and Financial Services

This PoV provides an update to the HfS market size and forecast for the IT and business services spend of the banking and financial services industry globally.

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Point of View

Why Don’t Banks Have Their Analytics Figured Out?

A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.

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Point of View

Cyber Watch List: PassFort Cranking Up the FinTech Compliance Engine?

PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security

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Point of View

Omnichannel Customer Experience: Moving Beyond the Hype

HfS explores strategies for developing omnichannel communication and suggestions for moving the dialogue forward in the future.

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Point of View

Bringing Operational Analytics to RPA

By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it

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Point of View

Optimizing the Intersection of Intelligent Automation and Manual Work

Many complex IT projects continue to require large-scale manual work. Cutover is a SaaS platform that focuses on those activities.

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Point of View

What it Takes to be a Broker of Capability in Engineering Services

We see a real opportunity for engineering services providers to differentiate themselves by becoming effective brokers of capability. Our discussion with PES

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Point of View

HfS Engineering Services Top 20

In this study, we define the scope of engineering services outsourcing, analyze the structure of the engineering services industry, and provide a list of the 20

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Point of View

Accenture Pushes Envelope on Testing Services with Artificial Intelligence

Just like the broader notion of Intelligent Automation, Test Automation is evolving toward cognitive computing and artificial intelligence.

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Point of View

It’s Not Just the Data: Truven Adds Talent to IBM Watson Health

The Truven acquisition includes research scientists who have industry specializations that can help turn data into insight, and relevant action.

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Point of View

Welcoming our Robotic Security Underlings

Security breaches often include physical/human involvement. Software robots may hold a key to removing a human element of insider risk.

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Point of View

“Can Do” IT Underpins the As-a-Service Economy

There are many forces driving the current change in IT and IT services. We see a shift from the "Can't Do" world to the "Can Do" As-A-Service ideal.

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Point of View

The Principles of Business Process Partnering

HfS looks at the limitations of a "zero-sum" commercial and governance mentality for BPO and calls for Business Process Partnering instead.

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Point of View

Cyber Watch List: AimBrain Brings Behavioral Security to Mobile

We add AimBrain, with a biometric/behavioral approach to user authentication and cyber security readiness, to our Cyber Watch List as an emerging player.

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Point of View

It’s Time for the End of Average BPO

Legacy BPO built around FTEs and systems designed with "average performance" are doomed to fail. So BPO has to change now.

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Point of View

NGA Goes on a Crash-Diet to Survive in the As-a-Service Economy

NGA gave a rundown of its key priorities and streamlining strategies for 2016 at its recent UK analyst and advisor event.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in January 2016

This PoV analyzes 39 outsourcing deals announced in January 2016 for the key lessons learned and for their alignment to recent HfS research.

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Point of View

NASSCOM 2016: The Era of Unsettlement Is Upon Us

HfS had an extensive presence at NASSCOM's ILF 2016 Summit in Mumbai. We see an increasingly unsettled industry as it transitions to As-a-Service.

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Point of View

Simplification Drives As-a-Service in Life Insurance

The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.

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Point of View

Conduit Collaborates for Agent Experience

Conduit Global went beyond traditional contact center services to collaborate with a client on a customized solution.

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Point of View

Ultimate Software: Bringing Anonymous Crowd Sourcing to the HR Game

Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.

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Point of View

Wipro Acquires BPaaS for Healthcare With Healthplan Services

The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.

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Point of View

In Blockchain We Trust?

Blockchain technology is rising fast on promotional hype, but can this Bitcoin-enabler actually deliver the digital trust that is being promised?

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Point of View

Xactly Helps Clients to Write off Legacy in Incentive Compensation Schemes

HfS recently spoke with Xactly, a SaaS vendor specializing in automating a particular HR process that is often very manual.

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Point of View

Genpact and Nasco Partner to Help Power up the Blues

NASCO partners with Genpact help digitize its health plan admin platforms and provide reengineering & business process services to Blues plans.

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Point of View

Linkedin’s Relevance to the HR Market

LinkedIn remains a major player in the global HR market as the largest community of online professionals and online jobs board.

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Point of View

Cloud Stocks Take a Beating

For HfS, individual stock fluctuations don’t matter much but we are interested in what this means for the market.

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Point of View

SaaS Black Friday Is a Warning Sign for Linkedin

February 5th 2016 was the worst day ever for SaaS companies, erasing $28 billion in market cap. LinkedIn lost 43% of its value.

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Point of View

Undo Software Advances the Automation of Testing Services

UK-based Undo Software is advancing the immediacy of testing services, supporting organizations in the shift toward the As-a-Service Economy.

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Point of View

Mobile CX with Two Way Text: HeyWire is Bridging the Engagement Gap

HeyWire is plugging a gap in multi-channel strategy by enabling two-way texting and integration with the contact center.

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Point of View

E is for Energy: How Alphabet is Gaining Competitive Advantage Through Smart Energy Investments

The Silicon Valley giants have huge energy needs. How do these companies make sure they have enough energy supply to keep their operations running? Google bets

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Point of View

The Maturation Accelerates For Robotic Process Automation

HfS has updated our innovative RPA Maturity Model for service providers to reflect the maturation of the technology.

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Point of View

Designs on Your Business: IBM's Deals Start to Ad Up

IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.

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Market Analysis

Delivery Location Announcements by Service Providers & Captives in Q4 2015

This PoV analyzes the location moves of 34 service providers, 20 captives and 79 ER&D centers in the last quarter.

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Point of View

Is South Africa Set to Fulfill Its Potential?

The As-a-Service world is real but does the emerging delivery location of South Africa have what it takes to play in this new world?

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Point of View

“Optymyzing” Sales With Operations As-a-Service

Optymyze is disrupting traditional sales performance management (SPM) with its As-a-Service approach—partnering SaaS with business process services to engage

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Point of View

Six Snippets from our SuccessFactors Research

HfS has launched the SuccessFactors Services Blueprint. We highlight emerging trends based on our conversations with service providers and clients.

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Point of View

What Does a Tier 1 BPO Service Provider Look Like Today?

The "classic" definition of a Tier 1 BPO service provider is evolving and building on what it has been for the last decade or so.

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Point of View

Xerox Aims to Get Fit With a Split

Xerox's announcement that it was dividing into two brings the HfS team together to think about what that means for the future of BPO and for Xerox as we knew

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Point of View

Davos Report: Deconstructing the Future Workforce

A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.

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Top 10 Report

HfS Blueprint Report: Pharmaceuticals Industry-Specific BPO

A look at the evolution of Pharma BPO as "As-a-Service" for Drug Development and Commercial Services.

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Point of View

MRO As-a-Service: Shift to As-a-Service Economy Changes the Value Prop

This report examines how addressing MRO as an integrated business process empowers global process owners.

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Point of View

Geofluent Introduces Multi-Lingual to Multi-Channel

Real-time translation platform Geofluent brings automated multi-lingual, multi-channel support to the contact center.

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Market Analysis

Strategic Analysis of Digital Outsourcing Deals in 2015

A detailed digital trend analysis of 137 digital deals announced in 2015 picked from our monthly outsourcing deals analysis.

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Point of View

As Onus Switches from Labor to Digital, How Will Service Providers Perform in 2016?

The financial reporting cycle has just begun. We consider what's important in the first flurry of results from Accenture, TCS, Infosys, IBM and Wipro.

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Point of View

Analyze Re Pushes Actionable and Accessible Data To De-Risk Reinsurance

In 2013, Analyze Re was born to impact reinsurance decision-making. It has developed a risk-engineering platform to help reinsurers improve their risk pricing.

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Point of View

Managing the Transition Toward Systems of Engagement

By facilitating the transfer of unstructured data to structured workflows, ServiceNow’s offerings are targeting critical intersections of the ideals of the

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Point of View

IBM’s Video Spending Spree Continues with Ustream

IBM has announced the acquisition of Ustream, a cloud-based video streaming service, for broadcast and enterprise clients for an undisclosed sum.

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Top 10 Report

HfS Blueprint: Design Thinking In The As-a-Service Economy

The first application of the HfS Blueprint methodology in the business process and IT services market for Design Thinking in client engagements.

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Point of View

Loop AI Advances Intelligent Automation Continuum Toward Deep Learning

Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a

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Point of View

From the Ashes of HRO Comes HR As-a-Service

HfS Research will undertake a market leading Blueprint report into the changing shape of the HR market.

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Point of View

The Paris Climate Agreement Is Ripping up the Operating Model for Energy Firms

Paris will write off fossil-fuel legacy & cut production costs to the bone, which will have a massive impact on energy provider operating models.

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Competitive Intelligence

HP Enterprise Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on HP Enterprise Services from 2014 to 2015 that captures key strengths of

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Competitive Intelligence

Tech Mahindra Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 13 different Blueprints on Tech Mahindra from 2014 and 2015 that captures key strengths of the

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Competitive Intelligence

Sutherland Global Services Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Sutherland Global Services from 2014 and 2015 that captures key of the

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Competitive Intelligence

Xerox Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Xerox from 2014 and 2015 that captures key strengths of the service

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Competitive Intelligence

WNS Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 9 different Blueprints on WNS from 2014 to 2015 that captures key strengths of the service

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Point of View

The HfS Blueprint Methodology Explained

Our updated methodology for the highly valued Blueprint assessments of service providers reflects innovation in the As-a-Service Economy.

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Point of View

IBM Buys IRIS Analytics To See Into The Future of Fraud

Real-time decision engines like IRIS are in focus with fraud and financial crimes growing. How will IBM integrate IRIS’ capabilities with IBM Watson?

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Point of View

2016 HfS Blueprint Methodology

Our updated methodology for the highly valued Blueprint assessments of service providers reflects innovation in the As-a-Service Economy.

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Competitive Intelligence

IBM Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 11 different Blueprints on IBM from 2015 and 2014 that captures key strengths of the service

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Competitive Intelligence

EXL Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on EXL from 2014 to 2015 that captures key strengths of the service

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Competitive Intelligence

Dell Services Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Dell Services from 2014 to 2015 that captures key strengths of the

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Point of View

Beware the ‘Bots or Not? A Call to HR Professionals

Now is the time for HR professionals to proactively address the onset of automation.

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Market Analysis

Strategic Analysis of European Outsourcing Deals in 2h 2015

This PoV analyzes the 100 deals announced in the second half of 2015 in Europe for the key lessons learned and for their alignment to recent HfS research.

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Point of View

The 2016 HfS Research Blueprint Agenda

HfS Research shares the 8 Ideals of the As-a-Service Enterprise in practice and what that means for the 2016 HfS Blueprint Agenda.

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Point of View

Salesforce Moving Trust from a System of Record to Engagement and Intelligence

To continue market leadership, Salesforce must replicate in systems of intelligence and engagement the success it's had as an enterprise system of record.

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Point of View

Anticipating the Financial Implications of the As-a-Service Transition

The financial implications of the shift to the As-a-Service Economy will increasingly become a topic in discussions with shareholders and financial analysts.

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Competitive Intelligence

HCL Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 10 different Blueprints on HCL from 2014 and 2015 that captures key strengths of the service

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Competitive Intelligence

Genpact Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 10 different Blueprints on Genpact from 2014 and 2015 that captures key strengths of the service

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Point of View

Size Still Matters—Will Virtusa Make a Success of the Polaris Acquisition?

Virtusa's deal to buy a majority interest in Polaris Consulting & Services is driven by the goals of expanding scale, reach and BFS market synergy.

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Point of View

Evalueserve Walks the “Last Mile” with Clients in Research-As-a-Service

As the research industry changes, Evalueserve is making changes in the way it works and the value it provides to its clients and its employees.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in December 2015

This PoV analyzes 31 outsourcing deals announced in December 2015 for the key lessons learned and for their alignment to recent HfS research.

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Point of View

Triangulating Comms for Better, Coordinated Health and Care

Recent acquisition of NaviNet by NantHealth makes sense in showing how the health care industry can deliver on the “Triple Aim.”

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Competitive Intelligence

Accenture Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 18 different Blueprints on Accenture from 2014 and 2015 that captures key strengths of the

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Competitive Intelligence

Unisys Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 5 different Blueprints on Unisys from 2014 and 2015 that captures key strengths of the service

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Point of View

Mercer Doubles Down on Workday Services

Consolidation in the Workday services market continues, with HR expert Mercer acquiring Workday specialist CPSG.

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Point of View

The Race To Roll-up Salesforce Services Capabilities in Europe

Recent acquisitions of European Salesforce services partners by Accenture and Capgemini show the race to expand geo coverage and drive to scale is on.

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Point of View

WNS Gives Wings to Traveler Experience with Expertise and Automation

WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.

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Point of View

#CXforum: The Risks & Rewards of Melding #IoT & #CX

IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.

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Competitive Intelligence

TCS Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 14 different Blueprints on TCS from 2015 and 2014 that captures key strengths of the service

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Competitive Intelligence

Infosys Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 15 different Blueprints on Infosys from 2015 and 2014 that captures key strengths of the service

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Competitive Intelligence

Atos Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 4 different Blueprints on Atos from 2015 and 2014 that captures key strengths of the service

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Competitive Intelligence

Cognizant Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Cognizant from 2015 and 2014 that captures key strengths of the

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Competitive Intelligence

Wipro Blueprint Results 2014-2015

A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Wipro from 2014 and 2015 that captures key strengths of the service

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Point of View

Digital Natives: Rethinking Trusted Consumer Engagements

In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing

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Point of View

Wipro Gets Serious About As-a-Service with the Acquisition of Viteos

Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced in November 2015

This PoV analyzes 32 outsourcing deals announced in November for the key lessons learned and for their alignment to recent HfS research.

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Top 10 Report

HfS Blueprint Report: Utilities BPO 2015

This is the first application of the Blueprint methodology in the utilities BPO market.

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Point of View

Lessons from the RPA Trenches

Despite a noticeable shift in maturation of Intelligent Automation there is a scarcity of case studies and reference material.

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Top 10 Report

HfS Blueprint Report: Software Product Engineering Services Outsourcing 2015

HfS launches its first Blueprint focused on the software product engineering segment of engineering services.

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Point of View

Accenture Prepares To Ingest Boomerang Pharmaceutical Communications

Boomerang moves into Accenture Consulting because of its strong connections and depth in the Life Sciences industry.

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Point of View

Rage Is Adding Breadth To The Intelligent Automation Market

HfS recently met with the leadership of Rage Frameworks to see where its approach fits on the Continuum of Intelligent Automation.

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Point of View

The Gap between IoT Policy and IoT Reality

How will consumers, enterprises, and governments navigate the risks and policy issues that surround the IoT?

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Point of View

How Software Product Engineering Service Providers are Helping ISVs in their As-a-Service Journey

A closer look at investments software product engineering service providers are making to help ISVs on the As-a-Service journey.

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Market Analysis

Market Index Q4 2015 - Update

This report gives an overview of the IT and business services market performance up to Q4 2015.

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Point of View

The Speed of Change In Workday Services

Workday service providers have been busy expanding their capabilities and scale throughout 2015.

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Point of View

IBM: Hacking Cyber Security with App Exchange?

IBM hacks the market with its App Exchange, highlighting the increasing value of data-centric, and enterprise-wide, approaches to digital trust.

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Point of View

LiveOps Solves its Identity Crisis

LiveOps Cloud Platform and Agent Services have split up, allowing each to solidify the brands independently, and to re-focus resources and investments.

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Point of View

Born in the Cloud NexGen Agency Finds a Contact Center Niche

Contact center service provider NexGen Agency has carved out a niche for social media engagement.

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Point of View

Delivering MRO in the As-a-Service Economy

In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.

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Point of View

Warner Bros. and Capgemini Co-Develop Talent for Finance As-a-Service

Chris Piazza, Warner Bros. EFS, and Marty Borcharding, Capgemini, share how talent features in successful shared services and outsourcing.

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Point of View

10 Insights From Harvard Shaping Intelligent Operations

HfS shares insights from our recent Buyers Working Summit in Harvard Square with the full outsourcing and services marketplace.

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Point of View

Assessing and Anonymizing Personal Health Data for the “Greater Good”

HfS shares how Privacy Analytics is looking to make it easier and less risky to share and analyze health care data.

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Point of View

Wipro is Drawing a Digital Future in Government-Funded Healthcare

HfS spent time with Wipro to understand how it's helping clients "paint a digital picture" in healthcare.

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Point of View

Viral Automation Will Require “Bot Stores” For Sustainability

In 2016 RPA vendors and service providers will focus on the creation of “bot stores” to support the pending viral availability of process “bots."

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Point of View

Can Dell IPO to Cyber Security Dominance?

Dell’s pending acquisition of RSA (via EMC) and the IPO of SecureWorks could position it as a market leader in both security and digital trust.

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Point of View

IBM Watson: A Sherlock to Today’s Medical Research with Spectacular Potential

How artificial intelligence, exemplified by IBM Watson, may assist a medical research organization to face challenges of academic medicine

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Point of View

The 2016 Autonomics Premier League Table

HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.

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Point of View

Time To Call Out Design Studios Papering Over Legacy Cracks

HfS examines the rapid roll out of IT and business service vendors' design labs and design studios.

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Point of View

There Is a Way That ISVs Can Thrive in As-a-Service Economy

ISVs can survive disruption and even thrive in the As-a-Service Economy by striving to realize HfS’s eight ideals framework.

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Point of View

Understanding Consumers in Design Thinking Brings Providers, Clients Closer

We highlight how a simple yet powerful dataset of household consumption pattern can help design your next engagement model with the clients.

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Point of View

Contemplating the New Telefonica and Huawei Partnership

The agreement commits the service providers to deploy compute, storage and backup public cloud services from eight data center locations.

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Point of View

Harman Shows Product Management is Early IoT Differentiator

Deploying product management approaches and investing in shared intellectual property is the path to early IoT differentiation and success.

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Point of View

HPE BPS Still Needs a Clear Differentiator in Move to As-a-Service Economy

HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.

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Point of View

The Current Impact of RPA in F&A BPO Engagements

This PoV deconstructs the hype around RPA by analyzing survey data from the leading F&A BPO providers.

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Point of View

How Humans Can Be Effective With Intelligent Automation

Are digital technologies and automation leading to a new wave of prosperity for the global economy just as the Industrial Revolution did?

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Point of View

The Role of Analytics for the CFO: a #CFOexchange session

In this session of the #CFOexchange, we sat down with an all-star crew to discuss the importance, and value, of analytics to the CFO.

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Point of View

How to Make MRO a Proactive Contributor to Your Enterprise

MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.

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Point of View

How Contact Center Talent Is Rapidly Progressing In The Age Of Automation

The role of contact center agents is changing as a result of automation, so we share what service providers can do to develop the right talent.

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Point of View

Crowdsourcing Has Real Potential in Intelligent Automation

WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.

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Market Analysis

Engineering Services Outsourcing Trends in Q3 2015

This PoV analyzes the key engineering services outsourcing trends including financial results, deals, mergers and acquisitions, expansion plans in the last

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Point of View

Insurance & Procurement Should be Separated from Impending Xchanging Sale

An acquisition of Xchanging by CSC, Capita, eBix or Apollo should result in a spin-off sale of Xchanging’s procurement biz to an existing market player.

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Point of View

Can Utilities Energize Their Operations with More Customer Centricity?

Services buyers are making progress toward modernizing their utilities operations and collaborating with service providers to make the shift.

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Point of View

Six Strategic Challenges to Cyber Security Today

Dealing with 21st century cyber risks requires a detailed plan of action and buy in from the C-suite to the consumer.

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Point of View

Autonomics are Accelerating the Journey To Intelligent Automation

The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.

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Point of View

Why Blockchain Technology May Create New Relevance for As-a-Service Solutions

By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become

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Point of View

The New Dell: Integrating Enterprise-Class As-a-Service Solutions Essential

HfS examines the implications of Dell's acquisition of EMC on the services market. Focusing on the likely success of Dell as a hybrid cloud provider.

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Point of View

How MRO As-a-Service is Changing the Procurement Outsourcing Market

This is the first part in a series of three soundbites focused on the evolution of Maintenance, Repair and Operations (MRO) outsourcing in the As-a-Service

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Point of View

10 Points to Consider in Salesforce Services

HfS recently published the Salesforce Services Blueprint, in which we outlined market trends and profiled thirteen of the leading service providers. Here we the

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in October 2015

This PoV analyzes the 45 deals announced in October for the key lessons to be learned and for their alignment to recent HfS research.

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Point of View

How IBM’s Acquisition of The Weather Company Is Changing The Climate of IoT

IBM is in the Winner’s Circle of the Blueprint on IoT Services from their portfolio of IoT tools & platforms and end-to-end managed services. The acquisition

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Point of View

Uber Won't Take You Far—Digital Needs Engagement and Management Models

Discussions on Digital Transformation and digital disruptors are everywhere. Yet there is scant debate how these new environments need to be governed and

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Point of View

What Makes Service Providers Relevant for Software-As-a-Service

Contrary to popular belief, there are increasing opportunities for service providers in the Software-As-a-Service market. Those who can make their services and

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Point of View

Changing Pharma’s DNA Is Core to Making “Patient-Centricity” Real

The forthcoming HfS Pharmaceutical BPS Blueprint will highlight how service providers are helping pharma companies effectively align talent and technology in a

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Point of View

How Sourcing Can Change What Engagement Means in Healthcare

Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a

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Point of View

Cyber Security Needs a Reset to Adapt to Emerging Threats

Despite great progress over the past few years, the overall cyber security market is far from mature and needs a general resetting of expectations between and

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Market Analysis

Delivery Location Announcements by Service Providers & Captives in Q3 2015

This PoV analyzes the location moves of 50 service providers, 34 captives and 67 ER&D centers in the last quarter.

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Point of View

Co-opetition in Full-Swing as Accenture Inks a Smart Partnership with AWS

AWS and Accenture announced the formation of a new business group aimed at helping clients move their business to the cloud.

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Top 10 Report

HfS Blueprint Report: Salesforce Services 2015

The 2015 Salesforce Services HfS Blueprint covers the role and capabilities of 22 service providers in Planning, Implementation, Management Operation and

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Point of View

Amazon Web Services (AWS) Builds Enterprise Appeal

HfS recently attended the Amazon Web Services (AWS) re:invent conference. We examine at the impact cloud and AWS are having on enterprise IT.

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Point of View

Intelligent Automation Is Finally Coming out of the Shadows

HfS welcomes greater automation transparency and sees this as the coming wave, as service providers increase the deployment of “bots” across the full

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Top 10 Report

HfS Blueprint Report: Trust-as-a-Service 2015

The 2015 Trust-as-a-Service HfS Blueprint covers providers, trends, and maturity models transforming enterprise-wide, consumer-driven Digital Trust and Managed

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Point of View

Is TCS’ "Default" Becoming "Digital" for Business Processes?

While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its

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Point of View

Fostering a Design Thinking Culture

An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how

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Point of View

CyberSecurity and the Personnel Touch

The theft of over 5 million fingerprints from the Office of Personnel Management highlights the case for a hands-on approach to integrating physical and logical

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Point of View

Lack of Automation Revenue Model Spells Disaster for Service Providers

Ambitious enterprises need an automation strategy, and their leaders need service providers that are prepared to work with them to execute one, which means some

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Point of View

What Can Digital Do? Agility, Analytics and Mobility for Life Sciences & Healthcare

HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its

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Point of View

Race to As-a-Service For Banking KYC

Service providers have worked on data management and research for KYC and AML for a number of years. What strikes HfS Research as interesting is the nature of

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Point of View

From Human to Digital: The Future of Global Business Services

Findings from a survey of 482 stakeholders in the global services industry.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in September 2015

This PoV analyzes the 45 deals announced in September for the key lessons to be learned and for their alignment to recent HfS research.

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Point of View

Co-opetition to Drive Digital Capability: EVRY Signs up for the IBM Cloud

It is increasingly difficult to deliver all of the components of a world class end to end service on your own--EVRY leverages IBM Cloud to deliver services.

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Point of View

Transforming the Security Maturity Model

The traditional approach to security maturity has given way to a new model that leverages both corporate behavior and emerging technology to shape the future of

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Point of View

The 2015 IT Services Top Ten

The IT services competitive landscape is increasingly multi-tiered with traditional technology services companies, India-heritage providers and now the pure

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Top 10 Report

HfS Blueprint Report: IoT Services 2015

The 2015 HfS IoT Services Blueprint Report covers current trends and forward-looking market activity, and analysis of 18 service providers addressing the of

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Point of View

Workday at 10: Still Rising

At the 10th anniversary of Workday's founding, a reflection on the market and Workday's place in it. Now on its 25th major release, Workday is arguably the in

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Point of View

ADP Positions Marketplace as Entrée to As-a-Service HR

ADP Marketplace is the new doorway to data, insight and integration through APIs and applications. Is ADP is betting that data and the ability to secure it and

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Point of View

IBM Prepares its GTS Business to Compete in the As-a-Service Economy

HfS examines the strategic changes IBM has made to its GTS business.

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Point of View

NASSCOM BPM Summit 2015: The Raw Truth About Intelligent Automation Presentation

We share our thoughts on the raw truth of Intelligent Automation at NASSCOM BPM Summit 2015.

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Point of View

From Reports to Outcome: Crossing the Chasm with Actionable Insight

HfS recently caught up with IBM's Dr. Dorai to get some insight on the concept of "actionable insight" and its importance in bringing enterprises into the

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Point of View

IBM Is Aiming to Transform Through Intelligent Automation

At a recent analyst briefing IBM explained how dynamic automation would be leveraged in delivering services to clients. The narrative of dynamic automation is

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Point of View

The Rise of the Digital Transformers?

All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and

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Point of View

As-a-Service: The New Dawn for Utilities

HfS Research suggests that the Ideals of the As-a-Service Economy provide a fresh opportunity for utilities to optimize their cost to serve.

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Point of View

Changing Culture and Creating Consortiums as Key Ingredients in Hershey’s GBS Success

How roles, consortiums, breaking down silos, top down leadership and shared strategy are changing the corporate culture and making global shared services for

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Point of View

What HfS Saw of Note at Dreamforce '15

A follow on to our previous soundbite leading into Dreamforce '15 and what we are looking for, this time we capture some of the key things we found at this

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Point of View

Accenture Buying Cloud Sherpas Unveils the Value of As-A-Service Talent

HfS views the acquisition of Cloud Sherpas by Accenture, announced at Dreamforce '15, to be strategically sound for both offensive and defensive reasons and to

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Point of View

WITCH* Team Is Next?

HCL, Infosys and Wipro announced IT and digital service alliances with large sports enterprises in September 2015. Central to the deals are digital services, to

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Point of View

How to Advance the Industrialization of Testing Services?

The testing community needs to find its voice about being integrated into evolving organizational principles such as SSC and GBS or provide a distinctive and to

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Point of View

Will Partnerships and Mergers Breathe Life into Consumer Health Engagement?

Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of

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Point of View

The Raw Truth About Intelligent Automation

It's time to make a call on what is real versus what is hype in the world of Intelligent Automation today. HfS surveyed our base of enterprise service buyers

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Point of View

How HfS Defines Digital

Digital transformation is a central element of the evolution of IT and business processes. So HfS is enhancing and expanding our coverage of all things digital

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Point of View

Wanted: Insurance Carriers to Lead the Charge on As-a-Service

BPaaS needs a reinvention for insurance—expanding the scope of services, the technical architectures and the business imperatives beyond cost savings to speed

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Point of View

SopraSteria Grabs CIMPA and Proves the Engineering Services Sector is Red Hot

The recent acquisition of Airbus subsidiary CIMPA by SopraSteria is an important event and validates few of trends we identified in our recent Engineering

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Point of View

Mindtree’s Digital Practice Brings Clarity to a Cloudy Market

Mindtree’s vision of Digital is one of the clearest in the market today and can help frame the conversation for any enterprise buyer. This interview with its

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Point of View

What Matters to HfS at Dreamforce '15

Dreamforce '15 promises to be a bigger extravaganza than ever before, so HfS has decided to focus our time there researching 4 key trends that are important to

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Point of View

Chinese Telecom Firms Open R&D Centers in India to Gain Foothold in Massive Market

The strategic moves of Chinese telecom firms validate the predictions in our recent Engineering Services Blueprint of growth in engineering services from our on

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Top 10 Report

HfS Blueprint Report: Healthcare Payer Operations 2015

The 2015 HfS Healthcare Payer Operations Blueprint Report covers current trends and forward-looking market activity, and analysis of 15 service providers.

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Point of View

Government-As-a-Service: How the “Eight Ideals of As-a-Service” Help Federal Agencies Find New Value

HfS explores the shared services and sourcing journey to Government-As-a-Service: on-demand access to government employees & citizens. It requires bold moves to

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Point of View

Salesforce.com Providers: Time to Thrive or Die in the As-a-Service Economy

Research for our forthcoming Salesforce Services Blueprint has identified what service providers need to do in order to meet new emerging customer demands.

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Point of View

Metering the Degree of Analytics Adoption in Utilities

HfS believes that the time is ripe for utilities to embrace analytics – having fast and relevant access to meaningful insights can have a significant impact

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Point of View

Beware the “As a Servitude” Economy: Cloud Rollouts Suck Up a Lot More Resources Than You Think

Lest the world think, as they may, that HfS is an unalloyed booster of the As-a-Service Economy, we offer a caution for your consideration.

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Point of View

The Long Tail of Ashley Madison

30 million exposed users are just the beginning of a nasty Ashley Madison saga touching on the very nature of cybersecurity, the risk of corporate and the value

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in August 2015

This PoV analyzes the 26 deals announced in August for the key lessons to belearned and for their alignment to the recent HfS research.

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Competitive Intelligence

HP Enterprise Services Blueprint Profiles

A collection of the individual HfS Blueprint profile pages for 6 different Blueprints on HP Enterprise Services from 2015 and 2014 that captures key strengths

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Point of View

Why SaaS Vendors Need a Definitive Robotic Process Automation Strategy

The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process

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Market Analysis

Strategic Analysis of European Outsourcing Deals in the First Half of 2015

We analyze the 89 publicly announced deals in Europe for the first six months of 2015.

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Point of View

Oracle Acquires Maxymiser: Is this 'Max' Personalization at Scale?

Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,

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Point of View

Xerox Adds to its Rubik’s Cube for Healthcare Solutions

Xerox adds capability for population health, care management & consumer engagement­­ with RSA Medical. Is it also rethinking for an As-a-Service approach

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Top 10 Report

HfS Blueprint Report: Insurance As-a-Service 2015

The HfS 2015 Insurance As-a-Service Blueprint is a refresh on our 2014 assessment with an additional focus on the role of As-a-Service platforms and commercial

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Point of View

Devising the Operating Models for the As-a-Service Economy

By focusing on design thinking, knowledge based IT and automation around platforms under the Aikido umbrella brand, Infosys is strongly aligning itself with the

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Point of View

Dell Arrives at its “Crossroads”—Which Direction Is Next?

Since being taken private in late 2013, Dell has been a business in transition, while the market and consumers seek to answer a very fundamental question: Who

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Point of View

Expertise & Ecosystems: A Conversation with Jennifer Barry McGrath of Concentrix

A conversation with Jennifer Barry McGrath, Global Industry and Influencer Engagement for Concentrix, on the value of vertical expertise and ecosystems to in

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Point of View

Searching for the Target Operating Model for Business Cloud

Many service providers are struggling to align the topic of Business Cloud across their organizational structures. Thus providing a reference point both for the

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Point of View

Healthcare Analytics Heats Up

In healthcare, service providers are quickly moving into partnerships and acquisitions, realizing that the big data problem is too complex to solve alone.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in July 2015

This PoV analyzes the 19 deals announced in July for the key lessons to be learned and for their alignment to the recent HfS research.

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Point of View

Loyalty & Ecosystems: A Conversation with Dan McCue of Sutherland Global

Dan McCue, SVP of F&A BPO, Sutherland Global Services, shares his thoughts on what it takes to be nimble, agile, and a true partner that enables enterprise in

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Point of View

Did Accenture Join the “Cyber Fight Club” with its FusionX Acquisition?

Accenture’s acquisition of cyber threat and risk management firm FusionX reinforces our position on the increased level of “mass risk at scale” the in

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Point of View

8 Strategic Issues Procurement Service Providers Need To Address

The development of Procurement As-a-Service demands that service providers reevaluate core tenets of their offering strategy. HfS recommend 8 specific areas for

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Point of View

Apps & Platforms: A Conversation with Rinus Strydom of Tradeshift

Rinus Strydom, VP of Alliances at Tradeshift, shares his thoughts on the role of apps and platforms as enablers of agility, partnerships, and innovation in the

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Top 10 Report

HfS Blueprint Report: Application Testing Services 2015

The first HfS Blueprint examining the state of application testing services globally and the performance of 20 service providers.

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Market Analysis

Strategic Analysis of Asia­-Pacific Outsourcing Deals in 1H2015

This PoV analyzes the 33 Asia-­Pacific deals announced in 1H2015 for the key lessons and for their alignment to the recent HfS research.

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Competitive Intelligence

Capgemini Blueprint Profiles

A collection of the individual HfS Blueprint profile pages for 7 different Blueprints on Capgemini from 2015 and 2014 that captures key strengths of the service

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Point of View

Cyient Propels its Aftermarket Services with Pratt & Whitney Captive Acquisition

Cyient's recent acquisition of Pratt & Whitney Global Engineering Services Asia is a good strategic move and validates our recent Engineering Services Blueprint

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Point of View

Digital Trust and the Issue of “Mass Risk at Scale”

The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to

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Point of View

Autonomics Advances the Conversation Beyond RPA

Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.

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Point of View

Salesforce.com Service Provision Must Have Real Investment to Succeed

HfS has launched our Salesforce Services Blueprint research. Here we share some early highlights and the Value Chain.

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Point of View

The Lack of Ethics in Enterprise AI and Intelligent Automation

In the discussions around the notions of RPA and process automation, notions of ethics and discussions on the impact of the future of work are largely absent.

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Point of View

Why We Need to Get Over the Uber Argument

It’s time to move on from this old chestnut and forget the “Uber” case for a while. Please.

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Point of View

Innovation and Opportunities: A Conversation with Michael Corcoran of Accenture

A conversation with Michael Corcoran, Senior Managing Director, Global Growth & Strategy Lead at Accenture, from our As-a-Service Working Summit, on the and and

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Point of View

From RPA TO AI: The HfS Intelligent Automation Continuum

To address the existing market confusion, HfS has developed a segmented approach to describing the various technologies that are positioned under the banner of

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Point of View

Risk, Opportunities & #CX: A Conversation with Abid Ali Neemuchwala of Wipro

A conversation with Abid Ali Neemuchwala, Group President and COO of Wipro, recorded at our As-a-Service Working Summit, on the risks, opportunities, and of

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Point of View

The Other Shoe Drops in the US Healthcare Insurance Market

Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the

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Point of View

Healthcare Payer Mergers Create Opportunity for “Capability Brokers” to Make a Mark

Healthcare payer mega­mergers create all kinds of organizational complexity & need for transformation. Fortunately, these payers have experts to help make it

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Market Analysis

Delivery Location Announcements by Service Providers & Captives in Q2 2015

This PoV analyzes the location moves of 30 service providers, and 75 captives in the last quarter.

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Point of View

Three Critical Lessons for IoT

The Internet of Things (IoT) holds the promise of increased efficiency but realizing these gains often requires data gathered outside one’s enterprise. As one

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Market Analysis

Strategic Analysis of Australia & New Zealand Outsourcing Deals Announced in the Last Year

This POV analyzes the 26 ANZ deals announced in second half of 2014 and first half of 2015 for the key lessons and for their alignment to the recent HfS

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Point of View

Did the Next Big Thing in Healthcare Just Die?

The most exciting recent development to appear in our As-a-Service universe was the announced deal between Health Net and Cognizant.

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Point of View

Personalization and Transformation: A Conversation with Jesus Mantas of IBM Global Process Services

A conversation with Jesus Mantas, General Manager of IBM Global Process Services, recorded at our As-a-Service Working Summit, on the impact of personalization

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Point of View

Was-A-Service: Why Accenture Sold Its Navitaire Business

HfS examines Accenture's recent sale of its Navitaire platform business including the rationale for the sale and key takeaways for service providers and service

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Competitive Intelligence

EXL Blueprint Profiles

A collection of the individual HfS Blueprint profile pages for 6 different Blueprints on EXL from 2015 back to 2013 that captures key strengths of the service

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Point of View

What Acticall Is Getting with the Sitel Acquisition

Acticall's acquisition of Sitel creates an opportunity to create a new, global and more digitally oriented CRM service provider. In this PoV we look at the and

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Point of View

Partner Ecosystem is a Key Element to Achieving a Digital Hospital

Cambridge University Hospitals (CUH) NHS Foundation Trust in the UK is working with HP Enterprise Services and Epic Systems on a journey to an eHospital. Here

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Point of View

Speed to Value: A Conversation with Mike Small of Capgemini

A conversation with Mike Small, Global Sales Officer, BPO at Capgemini, recorded at our As-a-Service Working Summit, on the value of outcomes and helping

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Competitive Intelligence

IGATE Blueprint Profiles

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on IGATE from 2015 back to 2013 that captures some of the capabilities is

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Point of View

Why Aren’t We Talking About Testing Services?

Testing providers need to proactively engage with clients on the fundamental shift that the emerging As-a-Service Economy represents. The testing community has

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in June 2015

This POV analyzes the 35 deals announced in June for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

Beware of the Smoke: Your Platform is Burning

In this report, HfS explores the shift in sourcing to working smarter through more simplified, intelligent operations, what we call the As-a-Service Economy.

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Point of View

Capgemini Puts a Few Elephants to Rest

Capgemini recently announced a renewed emphasis on Client Intimacy. Here is our analysis as to why that move in concert with the iGate acquisition presents a to

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Top 10 Report

HfS Blueprint Report: Engineering Services Outsourcing 2015

HfS launches its first Blueprint focused on the product engineering segment of engineering services.

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Point of View

Salesforce Connections Heralded the Future of Digital Marketing Technology, But What About Services?

For Salesforce to be successful in bringing to life its full vision for digital marketing it needs customers and partners to also embrace a revolutionary way of

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Point of View

What If There Was A “Good Outsourcing Index”

“The Good Country Index” ranks 125 nations based on how much they do "good" for each other globally. The ranking system focuses on how much they are doing

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Point of View

Luxoft - Writing the Interface to Growth

HfS recently visited Luxoft's development center in Kiev and got an inside view into what is driving the company’s success.

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Point of View

Why Design Thinking Can Save the Outsourcing Industry

New research into the Ideals of As-a-Service points to the rise of Design Thinking and the cultivation of creative ideas as critical to more than enterprises

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Point of View

Can Today’s Providers Deliver the Elements of Digital Trust?

BPO and IT managed security providers (MSPs) must offer security solutions that enable enterprise and brand outcomes, directly reinforcing and improving the and

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Point of View

Five Ways Automation and AI Are Enabling As-a-Service Delivery

In this PoV we look at how process automation and artificial intelligence are core technologies in bringing about the realization of the 8 Ideals of the

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Point of View

Can BPO Providers Make “Business Cloud” More than a Dream in Healthcare?

HfS Research shows that 67% of healthcare & pharma executives will use "business cloud" if the solution that gives them speed to value. A number of service are

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Point of View

Advice for Workday Service Providers and Buyers

HfS recently published the Workday Services Blueprint, in which we outlined market trends and profiled eighteen of the leading service providers. Here we the

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Point of View

How Uncertainty Is Driving Engineering Services Outsourcing

We look at how industry uncertainty is one of the major driving forces behind the adoption of engineering services outsourcing.

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Point of View

Pivoting Population Health for Patient Centricity

HfS interviewed Dr Arian Zai, Clinical Director of Population Informatics at Mass General Hospital, on focusing on outcomes and enabling the hospital to its on

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Point of View

Dell Services: A Strong Enabler of Emerging IT

Attending Dell's latest analyst and adviser day, HfS got a glimpse into one of the reasons the company's services arm is well positioned to excel in the current

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Top 10 Report

HfS Blueprint Report: Procurement As-a-Service 2015

The new Procurement As-­a-­Service Blueprint looks at the changes that have arisen in this market since our initial Blueprint in 2013 across a record 18

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Point of View

Personalizing Medicine with “Intelligent Data” in the As-a-Service Economy

Approximately 3 in 4 pharma & healthcare participants rank “Intelligent Data”—real­time applied analytics models, techniques, & insights from big having

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Point of View

The Costs of Automation

The journey into the As-­a-­Service Economy is a risky one with many bumps to be hit on the road ahead. Organizations not only run the risk of being disrupted

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Point of View

Assets to Outcomes: Transforming Security into Digital Trust

Trust is the cornerstone of any economy. In an increasingly digital market, can brands and service providers translate "security" into "digital trust" to the to

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Point of View

Engineering Services Namesakes

"What's in a name?" asked Shakespeare in Act II, Scene II of "Romeo and Juliet" and we at HfS are asking the same question ourselves as we evaluate services

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Point of View

4 out of 5 Insurance BPO Clients Want More Digital Enablement

An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and

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Point of View

Deconstructing The Rapidly Maturing RPA Conversation

The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.

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Point of View

Reimagining Genpact For The As-a-Service Economy

During its recent industry analyst and advisor day in Boston, HfS analysts were invited to “reimagine” Genpact—to form a fresh picture of what it could by

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Point of View

HP Sketches Out A New Identity

HP recently outlined their vision for the two publicly traded companies it will be split into this year. For the enterprise side, the message was one that will

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Point of View

Why ignio Gives TCS The Power To Shine

ignio™ stamps TCS’s proprietary footprint onto the autonomics market and brings capabilities for the technology provider to share direct with clients as as

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Point of View

Three Factors That Will Catalyze KPMG’s Data & Analytics Growth

KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth

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Point of View

Empathy: A Cornerstone To Design Thinking With Analytics

This POV looks at how the addition of empathy and deep human understanding are two crucial components of being creative in utilizing the concept of design

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Point of View

Will We Drown In Automation?

Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in

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Point of View

HfS Webinar: Industrializing Mobile Application Development

This webinar replay looks at how to align your IT service provider relationship to meet today's new demands.

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In May 2015

This POV analyzes the 24 deals announced in May for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

Hunting Black Rhinos – Why Digital Transformation Requires a Massive Change in Sales

Digital transformation requires a very different sales approach - one that goes beyond solution selling to one built on trust. Here’s why and the implications

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Point of View

Creating Connections: Changing the Profile of BPO Professionals in Health Care

With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in

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Point of View

8 Strategic Tune-Ups Before Your Road Trip To The As-A-Service Economy

BPO service providers that are preparing for the arrival of the "As-a-Service Economy" need to look at their strategies for growth and perhaps undertake 8 by in

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Point of View

The Life of RPA

The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by

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Point of View

Widening the Lens: Xerox Acquires HCI for Broader View of the Patient

Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in of more

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Point of View

The Curse Of The IT/BPO Services Unicorn

In the world of Silicon Valley, the Unicorn is a great thing these days, but in IT/BPO Services being a Unicorn today looks more like a curse than a boon.

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Point of View

Symphony Teleca’s Analytics Practice: Connecting Next-Gen Services

HfS analysts recently spent time with Satheesh Kumar, SVP, GM, Analytics at Symphony Teleca, to understand the capabilities and growth plans for the company’s

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Point of View

Implementing Portion Control at CSC

CSC has carved itself up into a more manageable portion that will in HfS’s view make each entity an attractive investment target that it turn will maximize

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Point of View

RPA On The Cusp of Disruption

HfS looks at the current state of the thinking on Robotic Process Automation in 2015 and why we are seeing signs of both maturity and new innovation.

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Point of View

Accenture Spearheads Retail Transformation With Javelin Group Acquisition

Accenture’s acquisition of the Javelin group complements its vision of positioning itself as an end-to-end digital partner for this next wave of growth for

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Point of View

Parenting IoT – Why Service Providers Must Help This Emerging Opportunity Mature

Is the internet-of-things (IoT) getting hijacked by newcomers? We hope so. After all, IoT is a business opportunity not a technology problem. Here is what must

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Market Analysis

Delivery Location Announcements By Service Providers & Captives In Q1 2015

This PoV analyzes the location moves of 28 service providers, and 15 captives in the last quarter.

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Point of View

The Sourcing Savants Dissect The Burgeoning As-A-Service Economy: Is It A Brave New World?

Seven of the industry's deepest thinkers provide insight into the brave new world of the as-a-service economy.

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Point of View

There is Energy in the On-Shore U.S. Sourcing Opportunity

As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In April 2015

This POV analyzes the 25 deals announced in April for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

It’s 5 O’Clock Somewhere, Time for a Shot of Tquila, Salesforce and Accenture

It’s hard to acquire and retain specialized consulting resources but with demand for people skilled in the new As-a-Service platforms outstripping the in the

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Point of View

Is the Services Industry Going Through a Seminal Moment or Just Trimming the Flab?

Reflection on the financial results and recent news items of major Indian-heritage service providers to understand whether the services industry is going a or

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Top 10 Report

HfS Blueprint Report: Workday Services 2015

HfS launches its first Blueprint looking at the fast evolving partner ecosystem around Workday for HCM and FM services.

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Point of View

The Rise of Design Thinking

HfS believes Design Thinking will become an integral capability for service providers in the As-a-Service Economy who are looking to make fundamental changes to

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Point of View

Wipro Accelerates Automation Agenda Through Cognitive Computing and Open Source

At its recent analyst event in Frankfurt Wipro’s CEO TK Kurien unveiled Wipro’s Holmes artificial intelligence platform.

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Point of View

Infosys Begins to Show the Signs of Strategic and Transformational Confluence

The signs of change are encouraging at Infosys but we'll soon want to see examples and employee testimonials from the middle layers as to how new and renew are

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Point of View

Embracing IoT Demands Embracing Design Thinking as Well

IoT is emerging as a hot area of focus in 2015 yet given the breadth of technologies and use cases around it, predefined roadmaps for adoption may resulted in

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Point of View

Moving Insurance BPO into the As-a-Service Economy

In this report, we present the findings from surveying a representative group of 35 insurance BPO decision makers on how they are moving insurance into the

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Point of View

Governing As-a-Service

As-a-Service solutions are very popular and their adoption is on the rise. This PoV takes a look at the implications of integrating these solutions into a and

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Point of View

A Solution for Making Sense of the Alphabet Soup of Health Care Financing

ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --

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Point of View

Design Thinking: An Imperative for Successful Analytics

Enterprise analytics services is an area where design thinking could enhance overall effectiveness for clients--improving the end user experience on the and of

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Point of View

Is it Time to Start Thinking About the Impact of Industrial 3D Printing in BPO?

HfS believes the time is fast approaching for global process owners to work with business and product leaders in their enterprise to understand their 3D and how

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Point of View

Capgemini Gobbling Up IGATE: Optimizing The Old Outsourcing Model Or Embracing The New

The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.

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Point of View

Recasting the Patient Billing Experience with Design Thinking

Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage in

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Point of View

IPsoft Acquires ab1 Group Recognizing the Transformational Character of Process Automation

HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.

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Top 10 Report

HfS Blueprint Report: 2015 Population Health and Care Management Business Services

This Blueprint shares trends and insights on 8 business service providers that are leveraging their capabilities to help healthcare organizations impact health

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Point of View

How To Bring Partner Logo Slides To Life

For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding

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Point of View

Engineering For Telecom BSS - Comverse & Tech Mahindra

Tech Mahindra's engineering services partnership with Comverse is a significant industry event as it demonstrates the value proposition of a third party model.

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Point of View

The BPO Profession in 2015: Today’s Accidental Career Path, Tomorrow’s Capability Broker

A new research study shows that BPO has emerged as a core operational competency. The need to develop effective partnerships with service providers to achieve

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Point of View

Insurance Majors Pulling Out The Checkbooks For Digital Innovation

HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In March 2015

This POV analyzes the 32 deals announced in March for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

Can BPOs Help “Consumerize” Health Plans?

HGS took a majority stake in Colibrium, a move to become a partner in the transition payers are undergoing to become B2C businesses in healthcare.

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Point of View

IBM's $3 Billion IoT Investment - Is the Whole Greater than the Sum of its Parts?

This report examines IBM's recent announcement that it intends to invest $3 billion in IoT and explores why we see it as a great example of a promising strategy

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Point of View

Betting Big & Being Agile: Atos Brings Core Strengths to the “As-a-Service Economy”

Atos is a service provider who is bringing core strengths of an agile and open culture together with a willingness to make big bets to the "As-a-Service as it

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Point of View

How "The World We Live In" Is Driving Engineering Services Outsourcing Market

In the market for product engineering services, we are observing six key changes in "the world we live in" which are acting as catalysts in the adoption of the

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Top 10 Report

HfS Blueprint Report: Enterprise Analytics Services 2015

The 2015 HfS Enterprise Analytics Services Blueprint Report is a refresh on our November 2013 report. We discuss buyer challenges, market trends, for service 19

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Point of View

Net Gain for SaaS Buyers: New Partnership Promises Sustained Integrations

No one single software can run all operations so a commitment by Ultimate Software and NetSuite to maintain all existing and future integrations including at no

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Point of View

“Run-better, run different”: Can the $10 Billion Cognizant thrive in the As-a-Service Economy?

Cognizant celebrated its 20 year anniversary by hitting $10 billion in revenues. HfS takes a look at how the company is reinventing itself for future growth in

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Point of View

Behind The Thriving Engineering Services Outsourcing Market Are Striving Service Providers

Engineering services outsourcing market is thriving now, thanks to the progressive engineering service providers which are striving hard to take engineering to

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Point of View

Is Our Engineering Acquisition Prediction Coming True Already?

Is our 2015 prediction of big engineering services acquisition by top 6 India-centric service providers potentially happening?

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Point of View

Why it's Critical to Develop an RPA Infrastructure Versus Tailored Point Solutions

Robotic Process Automation won't deliver on its potential if it's deployed as a tailored point solutions. RPA needs a broad cross-client infrastructure first

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Point of View

Top 30 Engineering Service Providers - How Good Are You in Execution & Innovation?

As we see five signals of evolution of engineering services from niche to mainstream, we plan to evaluate top 30 engineering services providers on their and

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Point of View

Digital Opportunity In Asia-Pacific

Digital appears to be a significant opportunity in Asia-Pacific but surprisingly it is not on the radar screens of many regional service providers.

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Point of View

iWatch, iWait, iWonder

After shipments begin in late April, we anticipate marketing departments across the G2000 will see their summers impacted by urgent requests to build out a on

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Point of View

Capgemini’s ASE in the Hole for Digital Transformation

Capgemini's accelerated solution environments are one of the most effective tools we have seen for overcoming the natural constraints an enterprise faces when

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Point of View

Ceridian Looks to Transform Human Resources to Human Relations with RelatedMatters Acquisition

As impressive as the HR, time, pay, benefits, compliance, and talent capabilities are in its solution to date, Ceridian’s RelatedMatters acquisition raises to

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In February 2015

This POV analyzes the 33 deals announced in February for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

Introducing The HfS Soundbite

HfS is launching the Soundbite to provide timely, provocative, readily digestible (300-500 word) insights on topics that matter, direct on the HfS Research

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Point of View

How the CTO is changing BPO

To remain relevant to evolving client needs, BPO service providers must be investing in creating a strong CTO position and empowering that role with the budgets

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Point of View

Workforce Support Services Demand Diversity

Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital

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Point of View

WNS: Big Enough to Scale, Small Enough to Listen

WNS's focus on active listening and engagement with their client base in select industries underscores themes for growth - higher value engagement models, and

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Point of View

Using Analytics to Reinforce Strengths and Fill Gaps, Accenture Buys Gapso

Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and and IoT

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Point of View

IBM Watson Extends its Reach with AlchemyAPI

The IBM Watson Group capabilities are extending with the acquisition of AlchemyAPI which brings further natural language processing, visual recognition and to

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Point of View

Rio Tinto To Partner With IGATE For Engineering Services Analytics

IGATE's engineering services analytics partnership with Rio Tinto is first of its kind in the mining industry and a validation of our view that engineering will

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Top 10 Report

HfS Blueprint: Progressive Finance & Accounting Business Process Outsourcing Services

The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven and that

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Point of View

OneSource Virtual, Born In The RPA Cloud

These are really exciting times for the services industry, where little upstart “Born in the Cloud” As-a-Service providers can sneak up on the traditional

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Point of View

The “Digital” Litmus Test: Three Traits Your Service Provider Must Possess

Becoming a Digital company is one of the top priorities for the senior leadership of most companies today yet the term is vague at best. This report explores of

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Point of View

Achtung! Quest Global Deepens Its Automotive Expertise

Quest Global's acquisition of German engineering services provider EDF GmbH is a sign that this market is moving out of the niche and into the mainstream as up

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Point of View

Tech Mahindra’s “Growth Factories” A Promising Investment Strategy For The “As-a-Service

Tech Mahindra's recent announcement of $150 Million investment in "Growth Factories" initiative is in HfS opinion an example of promising investment strategy it

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Point of View

How to Assess Service Provider Relationships

This POV describes a relationship framework that can be used to assess service provider relationships. The framework was developed by Dr. John C. Henderson in a

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Point of View

Mobilizing the Enterprise: Lessons from a Disruptor

Northern Light’s newly unveiled mobile App provides a case study of how digital disruption is unleashed and provides us with identifiable three clear lessons

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Point of View

EXL Acquires RPM Direct For Insurance Marketing Secret Sauce

EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance

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Point of View

Breaking New Ground in Analytics as a Service

Health Catalyst, a healthcare analytics vendor, and Allina Health entered a $100 million, 10-year analytics services agreement that brings together people, and

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Market Analysis

Strategic Analysis Of Asia-Pacific Outsourcing Deals Announced In 2H 2014

This POV analyzes the 45 Asia-Pacific deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.

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Point of View

Integrated IBM Leading with Design-Thinking in Europe

This POV outlines the main take-aways from IBM’s recent analyst event in London in which it outlined its European Global Business Services (GBS) strategy.

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Point of View

Infosys Renews Itself For The "As-A-Service Economy" With Panaya

This PoV analyzes the significance of Infosys' acquisition of Panaya and how Infosys is renewing itself for the "as-a-service economy."

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Point of View

Infosys Shows Discovery-to-Decision Platform Innovation with IIP

We discuss the key compelling components of Infosys’ new solution, Infosys Information Platform (IIP) and its implications for the service provider and the in

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Point of View

Insights From Early BPO Adopters of Robotic Process Automation

RPA in BPO is now gaining visibility at the C-level and this report shares insights from 16 early adopting enterprises on why they adopted RPA, what they like

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Point of View

Forget About IOT, Are You Ready for IOC?

As attention around IoT gains steam in 2015, this report advises enterprise buyers start thinking about the impact of wearables as well. While these were in the

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Point of View

Accenture’s Acquisition of Agilex is a Vote for Change

Acquisition of Agilex brings Federal credentials for digital services and capabilities into Accenture to bring U.S. Government into "As-a-Service" economy.

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Point of View

Prescribing Telemedicine for Healthcare’s Ills

Dell and Xerox are two service providers combining IT/BPO capabilities with emerging technology vendors to enable "telehealthcare" to help deliver the "triple

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In January 2015

This POV analyzes the 22 deals announced in January for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

Mercer: Making Workday Work

HfS has questioned if companies flocking to Workday are being set up for success, so we took note when HR consulting firm Mercer joined the Workday partner and

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Point of View

A Tale of Two Techies: Implications for Mobility from Microsoft and Apple’s Diverging Results

Apple and Microsoft reported their quarterly earnings last week with wildly divergent results. This PoV explores how their performance was a clear indication is

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Point of View

TCS positions for growth in Europe

This POV highlights TCS’ continued success and investment in Europe, supported by evidence gleaned at the Analyst event in December 2014.

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Point of View

Europe: If You Can't do Arbitrage, then Automate

New research shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the

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Point of View

GBS Adoption Remains a Priority, but There Are Barriers to Success

In spite of all the interest in adopting a GBS model, and receiving the associated benefits, a number of impediments continue to slow organizations down.

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Market Analysis

Strategic Analysis Of European Outsourcing Deals Announced In 2H 2014

This POV analyzes the 73 European deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.

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Point of View

The Road Less Traveled: Getting on the Path to As-a-Service

Enterprise buyers/clients of sourcing: some guidance here on how, when, and why to get on the path to the "as-a-service" economy.

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Point of View

Harman Finds Its Symphony

HARMAN's acquisition of Symphony Teleca is an interesting move as it brings together a leading in-car media company with new digital software and services

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Point of View

Autonabilized 2015 HfS Predictions

We did it, we went out on a limb and with the help of our robotic process automation capability we have created our predictions for 2015.

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Market Analysis

Delivery Location Announcements By Service Providers & Captives In Q4 2014

This PoV analyzes the location moves of 25 service providers, and 18 captives in the last quarter.

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Point of View

Analytics Services Trends Indicate Growing Maturity in 2015

Buyers and SPs find it a challenge to sift through the hype and understand real progress in analytics. Our initial research findings from the HfS Enterprise to

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Point of View

Alorica Plays Catch-Up With West Acquisition

Alorica made a big announcement this month to acquire the majority of West Corporation’s agent services businesses, taking it from ~20,000 to 48,000 FTEs and

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In December 2014

This POV analyzes the 31 deals announced in December for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

“One Jersey”: Trust and Collaboration Play Critical Role in Turning Around HealthCare.Gov

HfS POV on how Accenture's collaborative and consumer-focused approach backed by scale & capability helped turn around the Federally Facilitated Marketplace and

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Point of View

The Exciting Future For Globalized, Technified Operating Models: It’s About Working Smarter, Not Just

Globalization of labor is unfinished; the next phase is about working smarter. Two elements that will advance sourcing into the As-a-Service economy: and

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Point of View

Atos and Xerox Exchange Holiday Gifts

HfS looks at the possibilities created by the recent deal where Atos acquires Xerox's ITO business and an ongoing services contract in exchange for cash.

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Point of View

Why Buyers Should Invest In Relationship Management

This POV discusses why enterprise buyers need to invest in, and improve, their relationship management capability if they expect to drive the type of and value

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Point of View

How To Get Real Service in SaaS

A huge opportunity exists for companies to deliver next-generation business operating support using Software-as-a-Service (SaaS) but they must deliver true

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Point of View

Are CPG Companies Expanding Their Analytics Agendas?

Our research with CPG companies and their analytics service providers reveal opportunities for growth in marketing and supply chain analytics mandates. We our

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Point of View

The 2015 Robotic Premier League Takes Shape

The 2015 Robotic Premier League builds on the first RPL table of BPO Service Providers released in April 2014 to capture the advancement of this capability and

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Point of View

Specialization And Scale: Tech Mahindra Zooms Towards As-a-Service With LCC Acquisition

This PoV analyzes the significance of Tech Mahindra's acquisition of LCC and how Tech Mahindra is moving towards "as-a-service" economy.

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Point of View

HfS 2015 Research Agenda

HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."

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Top 10 Report

HfS Blueprint Report: Telecom Operations Services

This Blueprint assesses the social, mobility, analytics, cloud, and automation (SMACA) solution capabilities of different telecom operations service providers.

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Point of View

“Leading Digital” - Why Transformation Must Come from the Top

Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to

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Point of View

Zappos and Kronos: Powered by Service

Like retail, the workforce software industry is being disrupted by Internet delivery models. As companies move their customers to the cloud, the bar is being on

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Point of View

How Wipro's Base))) Is Addressing As-A-Service Process Delivery

How Wipro's Base))) business operations platform is an example of where process service delivery (PSD) methodologies need to go in order to maximize the of in

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Point of View

The Impact of Digital

Digital Transformation is a top concern for enterprises today. A recent survey revealed 100% of respondents believe it is fundamental changing the industry in

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Point of View

Catalina On The New Consumer Truths For CPG And Retail

We caught up with Dak Liyanearachchi, Catalina’s SVP – Global Data & Analytics to discuss the new consumer truths that CPG brands and retailers face with of

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Point of View

Disrupt or be Disrupted: The Impact of Digital Technologies on Business Services

Digital Technologies are changing the way businesses operate and compete. This report explores recent survey data to highlight how savvy enterprises are taking

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Point of View

Luxoft – A Next-Gen Services Provider for a Next-Gen Market

In the face of a changing market, Luxoft provides us with a model for how to operate a next generation IT services firm. In doing so, it sheds light on how the

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced In November 2014

This POV analyzes the 22 deals announced in November for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

The Twelve Tenets of Trust

In the maelstrom of the digitization of business and transition to the As-a-Service Economy, there is a concept potentially the calm eye in the storm of facing

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Top 10 Report

HfS Blueprint Report: Marketing Operations & Digital Customer Experience Management

The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.

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Point of View

The Workday Services Value Chain

Many enterprises are turning to Workday to improve business efficiency and effectiveness, but they must consider all activities involved in planning, managing,

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Point of View

Design Thinking In Telecom Operations

In this PoV, we examine "design thinking" and its applicability to telecom operations services utilizing a number of examples that emerged as HfS conducted for

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Point of View

Dell Redefines Its “Ordinary World” for the As-A-Service Economy

A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into

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Point of View

EXL Underwrites Its Insurance Success With Overland Acquisition

EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe

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Point of View

CSC Aspires To Be In the Middle of the “As-a-Service” Ecosystem

HfS just met with a reinvigorated leadership team at CSC who are building on the momentum of a recent financial turnaround. CSC unveiled a vision that could put

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Point of View

Managing Health and Care in the Digital Age

As competition and regulation incite change in healthcare, service providers are stepping up to help payers & providers with increasing use of digital to be a

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In October 2014

This POV analyzes the 21 deals announced in October for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

The Ten Key Tenets of the Emerging As-a-Service Economy

The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS are

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Point of View

HR Tech 2014: Pardon the Disruption

The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in

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Point of View

Digital Transformation of Telecom Operations Services

This is a preview of our upcoming 2014 HfS Telecom Operations Services Blueprint report, which will be a seminal view into the present and the future "digital

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Point of View

Does Your Service Provider Have A Winning Investment Strategy for the As-A-Service Economy?

The market for services is changing rapidly and as the new "As-A-Service Economy" comes to the fore a new OPEX and CAPEX investment model will be required for

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Point of View

Service Buyer and Advisor Perceptions of IT Outsourcing Provider Performances

Buyer and Advisor perceptions of the Execution and Innovation capabilities of 19 major ITO service providers were captured in this study from June 2014.

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Point of View

Third Time's a Charm: L&T Technology Services Acquires Dell's Engineering Services Businesses

This PoV analyzes the significance of L&T Technology Services acquisition of Dell Engineering Services (formerly eServ) along with the M&A trend in engineering

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Point of View

IBM (by) Design

IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course

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Point of View

The Cloud's Impact on IT Services Providers

As cloud adoption accelerates, it creates the potential for profound changes to the service provider landscape. This report explores what is likely to unfold a

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Point of View

The Growing Workday Services Ecosystem

Organizations have a need to align their SaaS investments to business and workforce transformation objectives. In this PoV we highlight the growing services to

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Point of View

The Evolving Maturity of Robotic Process Automation

Robotic Process Automation has come a long way since HfS first covered this capability in 2012 and it's time now for a Maturity Model for RPA.

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Point of View

The Era of Enablement

Learning solution pioneer Skillsoft acquired SumTotal Systems to deliver relevant, real-world support to workers where they are working and when they need it in

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Point of View

Deconstructing BPO for the As A Service Economy

The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see

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Point of View

Is Sitel’s Approach to Tech Integration in CEM The Way Forward?

We discuss the industry's approach to technology integration in customer experience management solutions, using for context our discussions from the analyst day

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Point of View

Focus + Scale: Cognizant Acquires Cadient to Add to Healthcare

Having spent $2.7 billion on Trizetto, Cognizant’s intent for healthcare could not be more clear. This report explores why its latest acquisition of Cadient,

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Point of View

SAP Commits to Services

New SAP HR line of business president Mike Ettling overtly declared that SAP is going to put the service in software as a service at the annual user conference

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Point of View

Big is Big: Accenture Brand Cache Swells with the G2000

Accenture is on a roll with the G2000, between co-branding with major clients and heightened spending on digital, IT services and BPO the business is strong.

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Point of View

Strategic Analysis of Deals Announced in September 2014

This POV analyzes the 31 deals announced in September for the key lessons to be learnt and for their alignment to the recent HfS research.

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Market Analysis

New Location Announcements By Service Providers & Captives In Q3 2014

This PoV analyzes the location moves of 21 service providers, and eight captives in the last quarter.

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Point of View

PeopleDoc: A Simple SaaS Solution to an Age-old HR Problem

PeopleDoc is helping GBS functions improve workforce efficiency and effectiveness through improved HR information accessibility and accountability with its and

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Point of View

Workforce Transformation: Call for Entries

In an era of constant change, companies have to consider if organizational redesign, policy & process changes, technology automation, and outsourcing – or a

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Point of View

F&A BPO Service Metric Analysis

This report serves as a Reference Guide for Service Level Metric Analysis for Finance & Accounting BPO Processes.

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Point of View

Genpact Doubles Down on Front End Investments for Insurance

Based on HfS' attendance of Genpact’s inaugural insurance-focused event, we discuss the key messages and observations that we took away and their potential on

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Point of View

Lessons for Digital from Sailing’s Most Grueling Offshore Race

Big results demand big bets and this year’s Volvo Ocean Race is no exception. An all-female team will face grueling conditions but with help from Accenture a

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Point of View

Recruiting Amelia, IPsoft’s "Fresher" for Business Process

IPsoft's release of Amelia, an artificial intelligence platform for business processes brings a new dynamic and capability to the BPO marketplace.

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Point of View

Xerox Makes Innovation a Part of its Reorganized Services Portfolio

HfS recently spent time with Xerox’s services executives to explore the new approach that the service provider is taking to grow its BPO business and the role

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Point of View

Is it Time to Say Goodbye to Casablanca?

TCS recently closed down its near-shore center in Casablanca, Morocco. This PoV attempts to analyze this event and its implications on the strategy of service

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Point of View

Integrating Vendor Management Organizations and Outsourcing Governance

This paper addresses how VMO and outsourcing governance groups should interact with each other, and provides a number of specific recommendations how the two

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Point of View

Workforce of the Future: Are We Ready for Real Diversity?

More work is being done for organizations today by people that are not on the actual payroll. Companies need to develop strategic workforce plans and workforce

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Point of View

Taming Disruption: How Carey International Rose Above Uber

Carey International, a global provider of chauffeured services, appeared to face disruption from the likes of ride sharing services such as Uber. This report

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Point of View

NASSCOM'S $50 Billion Dollar Ambition

HfS attended and presented at the NASSCOM BPM Strategy Summit 2014 held in Bangalore and identified a number of topics that came up throughout the Summit which

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Point of View

Show Us the Mold: IBM’s new Talent and Change Organization is a Transformative Step Forward in and

Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its

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Point of View

Five Lessons Apple Pay Teaches us about Digital Transformation

Apple’s recently unveiled Pay is set to disrupt the entire retail payment market. Along the way, it provides valuable lessons for anyone looking to corral to

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Point of View

Executive Report: The State of Services and Outsourcing in 2014

The findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.

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Point of View

Cognizant Makes the Biggest Indian Bet Yet on Healthcare

Cognizant's $2.7 Billion purchase of healthcare solutions company Trizetto is not only the largest acquisition by an Indian service provider but changes the in

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in August 2014

This paper analyzes the 35 outsourcing deals announced in August 2014.

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Point of View

The Future for Outsourcing Governance Solutions

Slides from the September 4, 2014 HfS webinar.

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Point of View

The Right Strategy: How an IT Service Provider is Trying to Penetrate its Competitor's Top ($250M+)

This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).

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Top 10 Report

HfS Blueprint Report: SAP Services

This Blueprint assesses the capabilities of providers of SAP Services along the whole SAP Services value chain.

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Point of View

Why Innovation Doesn’t Happen In Outsourcing

This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not

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Point of View

With 50% Of IT Outsourcing Deals At Risk, How Are IT Outsourcing Providers Perceived?

With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those

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Point of View

Platform Play Features in More than Half of Insurance BPO Contracts

We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during

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Point of View

What Talent Acquisition Service Providers Can Learn From The Airline Industry

Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to

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Point of View

Increased Focus On Innovation Reshapes The 2014 HfS Blueprint Weightings

The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased on

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Point of View

To Outsource Governance, or Do It Yourself

This POV provides research on the growing interest in the use of Managed Governance Services providers and details a set of criteria that can be used to whether

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Top 10 Report

HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions

This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services

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Point of View

SCM BPO Location Attractiveness

In this paper, we looked at the location attractiveness of 22 countries for Supply Chain Management BPO (SCM BPO) both their current share and future

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Point of View

Welcome to the Workforce Retention Crisis

Only a quarter of today’s workers have long-term plans with their current employers, yet employee engagement efforts can stave the exodus. Cross-team is also

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Market Analysis

The HfS Market Index: EMEA: IT Services and BPO Market Size and Forecast, 2014 - 2018

The EMEA IT Services Market is expected to grow at 3.1% CAGR 2013-18. At the same time, the BPO Market in EMEA is expected to grow at 4.7% CAGR.

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Point of View

The Missing Link Between 'Marketing Operations' and 'Customer Experience Management’ Offerings

There are a range of marketing processes that tie into digital enabled customer lifestyle journey that we believe are ripe for service providers to take on.

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Point of View

Luxoft Rides Digital Transformation to Success in Automotive

Luxoft is on a tear. Revenues rose 26% to $398 million last year mostly via organic growth and its recent efforts in Automotive today a great example of how IT

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Top 10 Report

HfS Blueprint Report: Talent Acquisition Service Providers – Partners on the Path to Total Talent

HfS assesses Talent Acquisition Service providers, third-party firms that support companies in the strategy, sourcing, and engagement programs and processes to

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Point of View

How To Become a Big Data Hero

The media and entertainment industry provides valuable lessons for anyone looking to capitalize on digital transformation regardless of industry. One of the it

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in July, 2014

This paper analyzes the 48 outsourcing deals announced in July 2014 and lists key takeaways.

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Market Analysis

The HfS Market Index: Asia Pacific: IT Services and BPO Market Size and Forecast, 2014 - 2018

The Asia Pacific IT Services Market is expected to grow at 4.2% CAGR 2013-18. At the same time, the BPO Market in Asia Pacific is expected to grow at 5.4%

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Point of View

Wipro Keeps The Mega-Deal Dream Alive

Wipro recently announced its latest win in the Canadian IT services and infrastructure market - a $1.1 Billion strategic alliance with Alberta-based ATCO Ltd.

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Point of View

Three Lessons from Healthcare for Digital Transformation

The US healthcare industry is facing immense pressure to contain costs. That has led market participants to embrace digital transformation and in turn is for

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Top 10 Report

HfS Blueprint Report: Retail Operations

The retail operations marketplace has the potential to incorporate several external value drivers towards progressive operations delivery.

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Point of View

Apple’s IT Outsourcing Strategy

This report summarizes our findings of Apple's IT outsourcing initiatives.

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Point of View

How to Repair A Troubled (Outsourcing) Relationship

Slides and replay from our July 24, 2014 webinar.

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Point of View

Ceridian Focuses on Total Workforce Support

Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of

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Point of View

Accenture Makes Significant As-a-Service Play; Merging Operations, Cloud and Infrastructure

The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on and

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Point of View

Putting the Services in SaaS

Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.

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Point of View

IBM Consolidates Its Analytics Services Stack

HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services

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Top 10 Report

Digital Transformation Services: An HfS Blueprint Primer

Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation

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Point of View

Healthcare Convergence: Ways Healthcare Providers Can Thrive in a Brave New World

Slides from the July 17, 2014 Healthcare Convergence webinar delivered by HfS Research and the KPMG Shared Services and Outsourcing Institute.

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Point of View

The Day Apple’s Enterprise Strategy Came in from the Cold

The announcement of a global strategic partnership between IBM and Apple lit up news channels, twitter feeds, and even many of the traditionally recalcitrant

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Point of View

2014 Outsourcing Study – Governance Takeaways

This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get more involved in the sourcing process, the importance of

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Point of View

Indian IT Services 2020

In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO services headcount by 2020 and what might be the resultant impact

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Point of View

How Global Business Services Governance is Ripping Up the Old Outsourcing Rulebook

Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the

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Top 10 Report

HfS Blueprint Report: Supply Chain Management BPO

The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO as

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in June 2014

This report analyzes the 26 outsourcing deals announced in June 2014 and lists key takeaways.

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Point of View

Who is Buying Talent Acquisition Services Today?

HfS interviewed dozens of buyers of Talent Acquisition Services that reveal organizational changes make a difference in getting to value beyond cost in process

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Point of View

The New Table-Stakes and Desired Outcomes of Global Services

This POV captures the main insights from the June, 2014 HfS Blueprint Sessions, when we looked at the new “table-stake” and desired outcomes of Global

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Market Analysis

The HfS Market Index: North American IT Services and BPO Market Size and Forecast, 2014 - 2018

Research looked at the NA IT Services market and sees ~4.1% CAGR for 2013-18. For the same period BPO growth in North America will be ~4.1%.

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Point of View

Building Digital Bricks and Mortar with Vertical Services for Retail

In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for

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Point of View

Dell Well Positioned to Enable the Mobile Enterprise

This report explores the breadth of Dell’s Enterprise Mobility capabilities and details how and why it is on a path to position itself as a leader in the

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Point of View

iNovar’s MyBI2Go - Rewriting the Rules around Enterprise Mobility and SI

Respondents to HfS’ annual IT Trends Survey indicated Mobility as their number one BI priority today, and a start-up called iNovar appears well positioned to

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Point of View

Sticking to a Progressive Game-Plan: Ferro and Capgemini Develop a Value-Based BPO Relationship that Goes

Ferro and Capgemini show how approaching a new relationship under the principles of “Progressive Operations” can deliver value to both parties.

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Point of View

SCM BPO Solves Pain Points for Customers of all Sizes

HfS looks into the different operational pain points that SCM BPO can address for clients of all sizes to help better illustrate why we believe this is a highly

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Point of View

Accenture Combines Mobility and Analytics to Transform Retail as it Hits the ‘Digital’ Start Button

Accenture’s Digital webcast provided a deeper dive into the launch of its Digital Growth Platform.

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Point of View

Cultivating Culture Across the Extended Enterprise

Buyers of business services cite company culture as a key factor in the selection process these days. HfS reviews why and how customer conferences and cultivate

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Point of View

Capgemini BPO Strengthens its Grip on the Media Sector with NBC

Capgemini’s recent F&A BPO award from NBC Universal International strengthens its grip on the Media & Entertainment market.

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Point of View

Sticking to a Progressive Game-Plan

Slides from the June 10, 2014 webinar.

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Point of View

Defining the SCM Market and its Outcomes

Supply Chain Management BPO (SCM) has the potential to be a huge market in the coming years.

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Point of View

Profiling an Analytics Rising Star: Fractal Analytics

HfS caught up with Fractal Analytics' Pranay Agrawal (Co founder, EVP) for a briefing around its continued growth.

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Market Analysis

Strategic Analysis of Outsourcing Deals in May 2014

This paper analyzes the 17 outsourcing deals announced in May 2014 and lists key takeaways.

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Point of View

Native App vs HTML5 - When Better is Not Best

Should your next mobile app be developed in HTML 5 or native code?

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Point of View

Poland Taking on the World

Our impressions from the participation of HfS in ABSL 2014, the annual conference for the business services sector in Poland and C.E.E.

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Point of View

Controlling the Impact of Social Media on Sourcing

This paper looks at the risks for enterprises and their service providers that result from the introduction of social media tools and platforms.

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Point of View

Outsourcing: Presumed Dead, or Poised for Reincarnation?

Outsourcing... has any business activity been so brutalized in recent years?

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Point of View

The Four Principles of Progressive Operations

HfS Bases its Research on its Four Principles of Progressive Operations.

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Market Analysis

Global Business Services: Market Size and Forecast 2013- 2018

Global Business Services Market Size and Forecast 2013- 2018.

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Point of View

The Execution Advantage of End-to-End Marketing Operations

Excerpts of our conversation with CMO Axis’ Founder & Director, Vinod Harith, discussing the implications of digital change, challenges and opportunities for

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Point of View

Deep in the Chasm Between Legacy and Value

Our Procurement Value Index finds that the procurement function is in the midst of significant change still showing attributes of a past more confrontational on

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Top 10 Report

HfS Blueprint Report: Mortgage Services BPO

The Mortgage Services BPO market is changing as financial institutions evolve their requirements and expectations following the real estate crisis of 2009 and

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Point of View

Procurement Value Index 2014

The Procurement Value Index questions and detailed responses are included in this report covering a survey of 495 procurement professionals conducted in with in

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Point of View

Insurance Is a Long Term Play – An Update With Dell

Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers

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Point of View

Is IBM Already the Largest Digital Agency In The World?

IBM just become the largest digital agency in the world – surpassing global marketing and advertising giants Interpublic, Omnicon, WPP and Publicis.

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Point of View

Decoding the Profitability Model of TCS

This document analyzes what makes TCS the profitability leader among top IT service providers.

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Point of View

Medical Management Promotes Good Health for EXL

Q1 2014, EXL rode growth in healthcare as well as F&A and analytics to continue the path towards breaking $500 million in annual revenue for 2014.

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Point of View

Reorienting HR to Create the Employee Experience

As marketing drove new business growth by addressing the customer experience, HR needs to actively design new workforce service models focused on the employee

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Point of View

IBM - The Largest Digital Agency in the World

IBM just become the largest digital agency in the world – surpassing global marketing and advertising giants Interpublic, Omnicon, WPP and Publicis.

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Point of View

Cognizant's Q1 Results: A SMAC in the Face with a Wet Fish for its Competitors?

This document examines Cognizant's Q1 2014 results.

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Point of View

Strong BPO Performance Inspires Wipro's Continued Growth

This document examines Wipro's Q1 2014 calendar results (Q4 2014 fiscal).

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Point of View

Delivering Value from BPM: How Infosys and Arrow turned a BPM Engagement into a 360-degree Relationship

This case study looks at the 10-year relationship between Arrow Electronics and Infosys.

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Top 10 Report

HfS Blueprint Report: Cloud Infrastructure Services

Cloud infrastructure services are now mainstream and are rapidly taking over from legacy infrastructure outsourcing as the primary way enterprise organizations

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Point of View

Will Apigee Become the Next Google?

Apigee, a leading API management vendor, resisted a wave of consolidation last year and just secured an additional $60M in funding bringing its total to $171M.

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Point of View

Japanese Ambition for TCS as it Breaks the 300,000 Staff Barrier

This document examines TCS' Q1 2014 calendar results (Q4 2014 fiscal).

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Point of View

WNS Living with the Impact of Large Deals

This document examines WNS' Q1 2014 calendar results (Q4 2014 fiscal).

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Point of View

The HfS Governance Solution Architecture

Part two of a three-part series laying out the HfS Governance Solution Architecture and components needed for Progressive Governance.

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Point of View

IBM Promises a Glittering Future, but its Path is Wrought with Uncertainty

This document examines IBM's Q1 2014 results.

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Point of View

Slow Growth Momentum Drains Confidence from Infosys

This document examines Infosys' Q1 2014 calendar results (Q4 2014 fiscal).

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Point of View

Genpact Enters Life Sciences Regulatory Market

Genpact's acquisition of Pharmalink Consulting brings them into an emerging potentially multi-billion market for BPO.

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Point of View

Six Market Disruptions that will Challenge the Indian Services Majors in the Next 3 to 5 Years

Today's traditional Indian majors are on safe ground for another 2 to 3 years before major disruptive changes come to the provision of services.

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Point of View

Infosys Impacts The Extended Enterprise With TradeEdge Platform

With its TradeEdge platform, Infosys is moving from cost-focus to value creation, and is impacting the digital roadmap of its consumer goods clients by sales,

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Point of View

The Robotic Premier League Debuts

Introducing the first table of service providers in the Robotic Process League (RPL) based on the early development of this market as strategies get defined,

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Point of View

The Third Way of Robotics

A third way of bringing robotic process automation deployment to the enterprise is emerging. Robotics as a service is being brought to business processes by an

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Point of View

Closing The Innovation Gap In Insurance Operations

In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.

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Point of View

SIG Buzzes to the Progressive Sourcing Sounds of Nashville

Attendees at the SIG 2014 Global Sourcing Summit were talking more about models of progressive sourcing and orienting job roles to internal business needs than

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Point of View

Enabling the Digitally-Powered Enterprise: An Interview with Marc Strohlein

An exclusive HfS interview with Marc Strohlein, founder of Agile Business Logic, who explores why every enterprise should embrace digital transformation and

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Point of View

TCS Breaks into the HfS IT Services Top 10

This document provides HfS top 10 IT Services Provider List in 2013.

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Point of View

Ironshore Kickstarts Transformation Strategy with Genpact

Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a

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Point of View

Q4 Results Increase Confidence in 2014 Growth: Provider Wrap-Up Q4 2013

This document examines the leading IT and business service providers revenue growth in Q4 2013.

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Point of View

Don't Let Compliance Concerns Curb Workforce Transformation Efforts

The Moneyball analogy “Never use payroll as an excuse” is spot on with increasing workforce regulatory issues at play.

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Point of View

The Ultimate Robotic Automation Debate

Slides from the April 7 2014 HfS webinar.

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Point of View

Accenture's Results Keeping Us Sweating in the Blocks Once More

This document examines Accenture's Q1 2014 (calendar) results.

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Point of View

KPMG Makes Its Digital Play and Wants to do More Than Just Advise

This report explores how two recent acquisitions by KPMG help to force clarity around this emerging opportunity while changing the landscape of delivery along

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Point of View

Full Year Rally for Capgemini as it Races for the Line inQ4

This document examines Capgemini's Q4 2013 results. What follows is the analysis of Capgemini's key financial data.

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Point of View

You Can't Get to Progressive…Without the Help of Enabling Governance Tools!

Part 1 of a 3-part series discussing why tools are required for Progressive governance. Highlights key industry trends, associated governance challenges, and

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Point of View

Analytics Buyers Wishlist for 2014

We analyze our analytics Blueprint buyer respondents’ experiences to understand performance gaps and missed opportunities. These act as guidance for buyers to

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Point of View

Where Scale Still Matters: Aegis BPO Acquires Symphony BPO

Aegis's recent acquisition of Symphony BPO shows that in the world of customer experience management (CEM) competitiveness is still very much driven by scale.

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Point of View

Market Overview: IT Operations and Service Management Software

The Cloud phenomenon has again accelerated the need for IT management tools, injecting fresh blood into an already healthy market.

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Point of View

HP Sets a Course for Calmer Waters

HP's recent analyst event in Boston, provided new insight on how this important service provider is crafting a strategy to take it from a challenging recent to

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Point of View

The Indian Majors Have Doubled Their Market Share of IT and Business Services in Four Years – Will it

This document looks at the growth enjoyed by the onshore- and offshore-centric service providers over the past 4 years.

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Point of View

BPO on the Brink of a New Generation: Technology Transformation

The old way of doing business process outsourcing (BPO) is fast running out of steam in today’s maturing business environment.

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Point of View

‘Digital’ is Accelerating Marketing BPO

The adoption of digital processes and technologies is speeding the growth of Marketing BPO as a unique segment of the marketplace.

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Point of View

WNS Follow the Lead of Marco Polo to Growth

A recent WNS event brought to light their strategy for increased growth and client value creation emphasizing domain expertise and analytics in particular.

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Point of View

The Progressive BPO Train has Left the Station – Is IBM on It?

With IBM’s portfolio shake-up, what are the implications for its BPO service lines?

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Point of View

EXL Steadies Ship to “Cross the Chasm” in 2014

This document examines EXL's Q4 2013 results.

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Point of View

Doing Less with More: New Research Shows that Simplifying Workforce Support Services Drives Better

The worker and what motivates her has not been adequately acknowledged nor addressed in much of the modern workplace. HfS employee experience research offers to

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Point of View

Meeting the Needs of the Mid-Market for Insurance

Learn how the partnership of EXL and Kemper Insurance has created value in the mid-market Insurance segment.

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Point of View

Event Report: The Sourcing Industry Blueprint 3.0: Globally Designed. Together.

Industry power brokers gathered in N.Y. for a working session called the "HfS Sourcing Blueprint Sessions 3.0." This proved to be the largest gathering yet of

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Point of View

Managing by Wire – A New SaaS KPI Offering That Defines Digital Disruption

An Israeli start-up called Okapi aims to upend the realm of enterprise management. In doing so it highlights what digital disruption is apt to look like in

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Point of View

Tieto Regroups

This document examines Tieto's Q4 2013 results

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Point of View

Evry Returns to Growth as Markets Recover

This document examines EVRY's Q4 2013 results.

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Point of View

Concentrix Continues IBM’s Push Towards Automation In Insurance

IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into

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Point of View

Genpact Prepares for the New Generation of Consultative Business Process Engagements

This document examines Genpacts's Q4 2013 results

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Point of View

De Ja Vous at Cognizant: Q4 and Full Year Results

This document examines Cognizant's Q4 2013 results

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Top 10 Report

HfS Blueprint Report: Enterprise Mobility Services

Mobile devices are steadily becoming the primary interface for the digital activities across our personal and professional lives.

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Point of View

Following The Fed: A Path to Better Governance

HfS comments on the recently published Federal Reserve Board and OCC guidance on the use of outsourcing providers, and specifically on the implications for all

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Top 10 Report

HfS Blueprint Report: Multi-tower Human Resources Outsourcing (HRO)

This Blueprint is the first in a series where HfS redefines multi-process human resources outsourcing (HRO) from the consumer’s point of view. Innovation and

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Point of View

CSC in a Worrying Downward Spiral

This document examines CSC's Q4 2013 (Q3 FY 2014) quarterly results.

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Point of View

Fujitsu: Sky Clears for Cloudy Days Ahead?

This document examines Fujitsu's Q4 2013 (Q3 FY 2013) results for its Technology Solutions Services business.

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Point of View

The 2014 Outlook for the Extended Enterprise

Slides from our February 6, 2014 webinar.

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Point of View

Unisys Grows for the First Time in Seven Quarters

This document examines Unisys Q4 2013 results.

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Point of View

Navigating the Web of Process Service Delivery Methodologies

Process service delivery (PSD) methodologies play a crucial role in ensuring the successful outcome of BPO engagements.

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Top 10 Report

HfS Blueprint Report: Insurance BPO

In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A

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Point of View

A New Workday is Upon Us

Workday says its new UI and single code line offer streamlined usability and updates for workers and application owners, but questions exist if companies on can

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Point of View

Expect a 2% Rebound in the European Outsourcing Market in 2014

This document looks at the market potential for BPO and IT Outsourcing services in Europe for 2014.

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Point of View

Xerox Continues to Struggle, but Positive Signs in Healthcare and F&A BPO

This document examines Xerox's Q4 2013 results

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Point of View

IBM Service's Performance Q4 2013: Outsourcing Continues to Hurt an Otherwise Improving Picture

This document examines IBM's Q3 2013 (calendar) results.

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Point of View

The 2014 HfS Research Agenda

HfS has announced its 2014 research agenda and industry-leading Blueprint Reports. The core theme for 2014 is centered on “Defining the Extended Enterprise

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Point of View

IBM Exits the Low-End Server Business to Re-Focus on Big Enterprise Services

IBM sells its low end server business. This document examines the implications.

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Point of View

HCL & CSC Create a Unique Roadmap for IT Services Partnerships

This report examines a recent partnership in the space between HCL and CSC.

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Point of View

Wipro Rediscovers its Mojo as Infrastructure and BPO Deliver Results

This document examines Wipro's Q4 2013 calendar results (Q3 2014 fiscal).

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Point of View

The New “Indian Accenture”? TCS Gears Up for a Digital 2014

This document examines TCS' Q4 2013 calendar results (Q3 2014 fiscal).

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Point of View

Sellers Beware: Clients are Demanding More, but do they Have their Act Together?

For years, I’ve heard the expression “Buyer Beware,” but what about the seller? When should sellers, or service providers, beware?

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Point of View

Convergys Jumps into the Stream to Further Strengthen Their CEM Business

Convergys's recent acquisition of Stream is a significant move that addresses several of the challenges identified for each service provider in our 2013 on the

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Point of View

Innovating the Delivery Floor Model to Help “Cross the BPO Chasm”

The design of the delivery center floor is being re-thought by leading service providers.

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Point of View

WNS Hits Revenue Milestones

This document examines WNS' Q4 2013 calendar results (Q3 2014 fiscal).

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Point of View

How New Smartphone Sensors are Revolutionizing Business

Today’s smartphones have the capacity to move well beyond simple communication interfaces for relaying voice and data.

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Point of View

Supplier Watch: Infosys Shows Consistent Return to Profitability and Growth

This document examines Infosys' Q4 2013 calendar results (Q3 2014 fiscal)

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Point of View

Heroes Don’t Scale: Establishing an Effective GBS Governance Strategy

According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS)

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Point of View

The Ultimate Employee Experience

Ultimate Software announced its latest software with better global capabilities and usability but the news it is entering into managed services is the bigger to

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Point of View

GBS Revealed and De-Hyped. Really!

Google and Wikipedia might not know exactly what Global Business Services (GBS) is, but we do! HfS Research hosted an information-packed Webinar in October 2013

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Point of View

Power to the People: Practical Perspectives on the Workplace

To help bust on-going economic and workplace malaise, HfS conducted survey research of nearly 5,000 people working worldwide to help businesses understand what

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Point of View

2014 IT and Business Services Market Growth Forecast

This document looks at how the market potential for BPO and IT Outsourcing services will change in the run up to 2014.

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Point of View

Accenture’s Performance Q4 2013: Strong Sign(ings) of Growth to Come?

This document examines Accenture's Q4 2013 (calendar) results.

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Point of View

Q&A with EXL’S Analytics Group

HfS recently met with EXL’s analytics management and delivery team in their delivery center in Gurgaon, India. In this PoV, we present some excerpts from the

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Point of View

Cognizant’s TruMobi Aims to Help IT Buyers Master Enterprise Mobile Applications

As enterprise IT departments took a step back in 2013 in an effort to better rationalize all the mobility initiatives currently underway, a host of service to

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Point of View

Buyers Must Avoid Legacy Solution Architects to “Cross the BPO Chasm"

In order for clients and service providers to move to the world of "progressive outsourcing", the skills and capabilities of solution architects need to change.

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Point of View

Who's Going to Challenge for Indian IT Services Supremacy in 2014?

Brand India has arrived in IT services and the Indian-centric majors are poised to dominate more than ever in 2014. Let’s examine the landscape and which we

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Point of View

Q3 Service Provider Wrap-Up: India Resurgent

This document examines the leading IT and business service providers revenue growth in Q3 2013.

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Point of View

About Time: Workforce Software That Actually Supports Talent Management

Kronos customers report its software helps deliver management effectiveness, employee retention and engagement, and company competitive advantage, with multiple

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Point of View

Why BPO Providers are About to Eat The Analytics Lunch of IT Services Firms

A relatively new offering from Genpact is pushing the bounds of what benefits an enterprise can expect from social media.

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Point of View

WIPRO Platformizes its Mortgage BPO Capability with OPUS CMC

Wipro BPO's acquisition of Opus CMC extends their mortgage services offering to include loan portfolio due diligence and risk management.

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Point of View

The Global Business Services Industry Study

GBS is changing the game of business services delivery. The changes are coming to represent the most significant and impactful value creators since the wave of

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Point of View

Dell Reinforces Private Growth Strategy

HfS analysts recently attended Dell’s analyst day in Bangalore, India. Some themes at the event resounded with the company's overall strategy as an agile, of

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Point of View

HP and Salesforce Team-Up to Satisfy the Zombie Enterprise

HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having

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Point of View

Cognizant’s Performance Q3 2013: Acquisitions and Clear Strategy Continue Growth

This document examines Cognizant's Q3 2013 results.

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Point of View

Capgemini's Performance Q3 2013: Capgemini Discovers Growth

This document examines Capgemini's Q3 2013 (calendar) results.

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Point of View

2013 F&A BPO Technology Service Provider Review

What is the technology strategy for leading F&A BPO service providers? Is there a full-scale technological revolution underway as was long promised or is the

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Point of View

Genpact Q3 2013: Genpact Digests New Deals as its GE Business Declines

This document examines Genpact's Q3 2013 (calendar) results.

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Top 10 Report

HfS Blueprint Report: Enterprise Analytics Services

This Blueprint takes a detailed look into the analytics capabilities of outsourcing providers, underlining the relative strengths and challenges for providers

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Point of View

High-tech + High-touch

Latest and greatest HR Tech Conference shows HR and IT becoming relevant by evolving into employee service providers. Service vendors adding technology are more

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Point of View

The Art of Services Governance

HfS and KPMG recently hosted a Webcast on the principles of governance. Here are the highlights and opinions of those who attended.

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Point of View

Xerox Q3 2013: IT Outsourcing Drives Services Growth for the Quarter

This document examines the leading IT and business service providers revenue growth in Q2 2013.

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Point of View

Wipro Q3 2013: Infrastructure and Analytics Sales Drive a Second Successive Growth Quarter

This document examines Wipro Q3 2013 (Fiscal Q2 2014) results.

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Point of View

EXL Q3 2013: Healthcare and Insurance Drive Growth for the Quarter

This document examines EXL's Q3 2013 results.

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Point of View

Tieto Q3 2013: Nordic Markets Still Under Pressure

This document examines Nordic IT Services company Tieto's Q3 2013 results.

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Point of View

EVRY Q3: Restructuring Starts to Pay Off in Margin

This document examines Nordic IT Services company EVRY's Q3 2013 results.

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Point of View

Unisys Q3 2013: What Must It Do To Find Revenue Growth?

This document examines Unisys Q3 2013 results.

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Point of View

Why IT Departments are Missing the Mobility Boat

Why are enterprise IT professionals not leading the adoption of mobility solutions across their companies? Because they are focused on the wrong problems to six

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Point of View

WNS Q3: Returning To Market Growth

Q2 2014 continues WNS's momentum behind a return to growth.

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Point of View

Counting on Collaboration for Outsourcing Success

This case study looks at the secrets behind Capgemini and International Paper's successful and long term BPO relationship.

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Point of View

Peoplefluent: Well Versed in the Extended Enterprise

Peoplefluent has a new sales veteran CEO, major backing from Bedford Funding, and unique extended enterprise social talent management and compliance that poise

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Point of View

IBM Q3: Upward Growth Trajectory for GBS Continues

This document examines IBM's Q3 2013 (calendar) results.

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Point of View

Genpact’s Pankaj Kulshreshtha on Analytics

We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.

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Point of View

TCS Q3: Remains the One to Watch

This document examines TCS' Q3 2013 (calendar) results.

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Point of View

Supplier Watch: Infosys

This document examines Infosys Fiscal Q2 (Q3 2013 calendar) results.

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Point of View

When In-Memory Matters

How important are In-Memory databases to database buyers and service providers?

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Point of View

Announcing the HfS Governance Academy

Slides from our October 7, 2013 webinar.

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Point of View

Framing a Constitution for Robotistan

The interest in and demand for robotic automation is growing quickly. One year after our initial study we look at how it has progressed and the areas of in all

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Point of View

Accenture Procures Procurement’s Hottest Property: Procurian

HfS's perspective on the market shifting acquisition of sourcing specialist Procurian by market leader Accenture.

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Point of View

SumTotal Systems: More Than Its Parts

SumTotal Systems is transforming into a workforce-enablement platform play that promises unique, employee-relevant support.

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Point of View

The Disruptive BPO Industry Forecast

This document exams four important and fast moving disruptive markets that get lost within the monolith of BPO.

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Point of View

Supplier Watch: Accenture

This document examines Accenture's Fiscal Q4 (Q3 2013 calendar) results.

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Point of View

XChanging Makes a Market in Procurement Outsourcing

Xchanging brings a technology focus to its core Procurement Outsourcing offering with the acquisition of MarketMaker4.

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Point of View

The Future of Social Business Is Already Here

This RapidInsight explores the adoption of social platforms and tools across the enterprise via an interview with Dion Hinchcliffe a leading practitioner in the

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Point of View

Oracle Goes Proactive

Oracle's stepped up product innovation gives customers and service providers new opportunities.

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Point of View

Can a Computer Make you Coffee?

IBM, a leading developer of cognitive computing technologies is continuing to evolve IBM Watson by enabling it to enter into the self service segment of CEM and

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Point of View

Can Salesforce and Workday’s Hook-Up Genuinely Hurt SAP and Oracle?

With $250 billion a year being plowed into integrating and managing SAP and Oracle, the SaaS upstarts face a massive task to integrate multiple cloud apps to

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Point of View

Supplier Watch: Oracle on More Solid Software Ground

Oracle’s FY14-Q1 financial results rate as a mini-comeback.

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Point of View

Blame it on Sao Paulo

Why Accenture’s Entry Into The Brazilian Mortgage Processing Market Could Transform the Global Credit Services Industry.

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Point of View

Engaging the Extended Enterprise of the Future

Slides from our September 16, 2013 webinar.

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Point of View

Q2 Service Provider Wrap-Up

This document examines the leading IT and business service providers revenue growth in Q2 2013.

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Point of View

SAP Chants Big Data KXEN

Why would SAP buy another predictive analytics piece with KXEN?

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Point of View

Capgemini Stretches into Big Data Cloud with ‘Elastic Analytics’ Solution

Paris-based consulting, technology, and outsourcing firm Capgemini launched a new BI analytics solution last month dubbed “Elastic Analytics.”

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Point of View

It’s the Enterprise, Stupid

Detractors of Microsoft’s intent to acquire Nokia cite the relevance of Windows 8 in a smartphone market dominated by Android and Apple’s iOS. But HfS the

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Point of View

The Big Data Collapse

With the lack of recent Big Data news, and Big Data doubters gaining the upper hand in the media, are we witnessing the end of the Big Data era?

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Point of View

Concentrix Buys into the Customer Experience Winners Circle with IBM’s Call Center Business

SYNEXX has acquired IBM’s CRM BPO business for $505 million ($430M in cash and $75M in stock) and will integrate IBM’s previous business into SYNEXX’s

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Top 10 Report

HfS Blueprint Competitive Analysis - Transformational Customer Experience Management Services

The first of its kind in the global services industry, this report on transformation in customer experience management identifies differentials between service

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Top 10 Report

HfS Blueprint Market Landscape - Transformational Customer Experience Management Services

This Industry Landscape uses input from CEM Enterprise Buyer Interviews, Service Provider Briefings & CEM Contracts, HfS Analysts and Industry Influencers and

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Point of View

Personality Transplants Not an Option to Achieve Your Business Goals?

To understand its company culture-matching SaaS, we spoke to Good.co’s “Chief Psychometrics Officer“ to see how academic thinking, crowd-sourcing, and can

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Point of View

Accenture Provides a Glimpse of Next Generation Gainsharing with Michelin

There’s a lot more riding on Accenture’s collaboration with Michelin than the ability to lower fuel consumption.

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Point of View

Executive BPO Provider Profile: Capgemini

With revenues of €10.3 billion in 2012 and a headcount of approximately 125,000 globally, Capgemini challenges the leading global IT and BPO providers with

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Point of View

The UK Government Gets Tough on Big IT Firms

This document examines recent changes in UK Government approach to contracting IT Services.

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Point of View

3 Steps to Becoming a Customer-Centric Healthcare Company

The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.

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Point of View

Social Business Vendor Profile: IBM

IBM offers a very complete Social Business solution based on its homegrown Connections product. This HfS report explores this offering along a variety of fronts

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Point of View

SAP’s Success Factors Lie in the Workforce

SAP combined its HR software suite with Successfactors in the SAP Cloud, which is well-positioned for organizations seeking global extended enterprise support

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Point of View

Software AG Buys into Operational Insights for COOs

What areas of success might Software AG’s new Intelligent Business Operations (IBO) platform, which includes recently acquired JackBe, have in the context of

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Point of View

The Microsoft CEO's Job of Removing Elephants

What goals and characteristics should Microsoft consider for their next CEO?

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Point of View

Moving Beyond Adequate: Principles of Progressive Shared Services & Outsourcing Governance

During an August 22, 2013 webinar, HfS and KPMG's government experts come together to tackle core governance issues and take views and questions on how today's

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Point of View

Supplier Watch: Cognizant Update

This document examines Cognizant's Q2 2013 (calendar) results.

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Point of View

CSC Buys Infochimps, Market Goes Bananas

How important is the acquisition of Infochimps to the analytics and Big Data practice of CSC, in terms of perception and reality?

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Point of View

Pinstripe & Ochre House: Globally Chic

Backed by private-equity firm Accel-KKR, U.S. RPO specialist Pinstripe merges with its partner, UK-based Ochre House, rising to the challenge of supporting full

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Point of View

Supplier Watch: Capgemini Update

This document examines Capgemini's Q2 2013 (calendar) results.

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Point of View

Key Opportunities in Outsourcing Insurance Analytics

In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.

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Point of View

Measures to Ensure a Social Business Engagement is Destined for Success

Some recently released survey data indicates the race to implement social media initiatives is picking up steam.

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Point of View

Big Data Review, July 2013

Despite a lack of major analytics software releases this July, Oracle, IBM, SAP, MapR, and Tableau Software took big strides in Big Data appliance database, and

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Point of View

Care Management Set to Differentiate Next Gen Healthcare Services

In the wake of healthcare reform, administrative cost cutting has been a primary strategy deployed by healthcare payers, but there is much more to do.

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Point of View

Supplier Watch: TCS Update

This document examines TCS' Q2 2013 (calendar) results.

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Point of View

Supplier Watch: NetSuite Update

NetSuite produces its record revenue quarter and claims to be winning against Sage regularly, but also moving towards more enterprise deals.

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Point of View

IBM'S 360-Degree View of Bank Risk Management

Why has the importance of risk management grown in banking? Why does IBM rate as a leader in providing analytics solutions for bank risk management?

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Point of View

WTF? The Workforce Trust Factor

The US DoD is learning a tough lesson from its “contractor” on the lam Edward Snowden, but it’s a timely opportunity for all organizations that use third

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Point of View

What Procurement Buyers Want: Compliance, Baby!

HfS conducted 25+ unique buyer references to learn about specific service provider’s capabilities. What we discovered was an identifiable trend that is buyers

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Top 10 Report

HfS Blueprint Market Landscape - Healthcare Payer Services

This Industry Landscape uses input from Healthcare Payer Enterprise Buyer Interviews, Service Provider Briefings & Healthcare Payer Contracts, HfS Analysts and

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Top 10 Report

HfS Blueprint Competitive Analysis - Healthcare Payer Services

The first of its kind in the global services industry, this Report identifies differentials between service providers across a number of facets under two main

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Point of View

DataStax: Today's Star in NoSQL Heaven

DataStax is moving into its final cycle as a start-up with a jolt of Series D funding. What will it take for DataStax to cross the finish line of IPO?

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Point of View

Guatemala: The Nearshore Collections Hub of the Future?

In this document, we discuss Guatemala’s BPO sector in brief and elaborate on Capgemini’s current progress and future plans for BPO delivery in the country.

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Top 10 Report

HfS Blueprint Competitive Analysis - Procurement Outsourcing Services

The first of its kind in the global services industry, this report identifies differentials between service providers across a number of facets under two main

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Point of View

Oracle Keeps Pushing EXA-Boundaries

How does Oracle’s Exalytics 3-4 upgrade help customers remain loyal to Oracle?

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Top 10 Report

HfS Blueprint Market Landscape - Procurement Outsourcing Services

This Industry Landscape uses input from Procurement Enterprise Buyer Interviews, Service Provider Briefings & Procurement Contracts, HfS Analysts and Industry

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Point of View

Supplier Watch: IBM Update

This document examines IBM's Q2 2013 results.

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Point of View

Slaughterhouse Tech

What are the tech macro-market implications of quarterly financial results misses by Google, SAP, and Microsoft?

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Point of View

Supplier Watch: Infosys Update

This document examines Infosys Fiscal Q1 2014 results.

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Point of View

Leapfrogging the Maturity S-Curve

Caesars Entertainment Corporation’s IT department faced the challenge of unifying its IT service management for a diverse user base that was already large and

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Top 10 Report

HfS Blueprint Competitive Analysis - SAP Services

The SAP services HfS Blueprint Report is the first to cover high-profile IT markets in the series of upcoming Blueprints by HfS.

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Point of View

Collaboration is the Key to IBM GTS' Approach to Innovation

HfS exams IBM's approach to innovation in it's European GTS business.

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Point of View

Outsourcing is Dead, Long Live Outsourcing!

Slides from our June 26, 2013 webinar.

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Point of View

Puma Seeks A Material Edge in its Supply Chain

Puma, the German sports goods company, is searching for alternative materials it can make its products from, shifting from its traditional use of virgin raw and

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Point of View

Around the World and Back Again: Sourcing Services in the USA

The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services

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Point of View

Visa Reform: Much ado about nothing, or a nuclear threat to the Indian sourcing model?

Slides from HfS Research's June 19, 2013 webinar on Visa Reform.

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Point of View

Podcast: Finance and Accounting Outsourcing Market Landscape 2013

A webcast covering the comprehensive F&A outsourcing study conducted by HfS Research with the support of KPMG's Shared Services and Outsourcing Advisory.

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Point of View

Serco’s Global Services Offerings: A Rapid Profile of Serco’s BPO Capabilities

In this document, we examine the newly consolidated BPO division of frontline services giant, Serco. Its Global Services division has emerged as a $1.1B+ BPO on

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Point of View

SunGard Focuses on Technology-Enablement Consulting to Create Client Value Beyond Cost

HfS recently visited SunGard, the financial services technology business services provider, for an executive briefing on the firm’s services capabilities. The

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Point of View

Legal Services Outsourcing—A Market Overview

HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to law firms

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Market Analysis

HfS Market Index N.A.: IT Services and BPO Market 2013 – 2017, Q2 2013

This document provides HfS Research’s market sizing and forecast for North American IT and BPO services market from 2012 to 2017.

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Point of View

How SAP is Turning Green into Greenbacks

Can a Services Business Really Profit From Sustainability?

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Market Analysis

Global IT Services Market Size and Forecast 2013

This document sets out HfS Research’s market sizing and forecasting methodology for global IT services market data and includes the first update to HfS of for

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Point of View

The State of Outsourcing Talent... The Industry Has Spoken!

Slides from the May 16, 2013 HfS webinar featuring Phil Fersht of HfS, Henric Häggquist of Microsoft, John Haworth of Cigna, and Anoop Sagoo of Accenture.

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Point of View

Capgemini's Governance, Risk and Compliance Service Offering

How are you managing enterprise risk? Understand GRC and Capgemini’s new service offering to help you navigate the challenges of developing your own internal

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Point of View

It's Not You, It's Me: Change Management Ownership

Reports from our large community suggest that executives are deeply troubled by low rates of change adoption.

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Point of View

State of the Industry 2013: Insurance Summary

This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).

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Point of View

A Tour of Robotistan: Outsourcing's Cheapest Destination

Slide deck from HfS Research's April 25th webinar.

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Point of View

Leaders Roundup: Banking and Financial Services Outsourcing

HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. This document includes profiles from ten key BFS BPO

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Point of View

Infosys Partners with IPsoft

Next-Generation Software Automation Continues to Makes Waves in Global Business Services.

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Point of View

Which Service Provider Owns the Minds of IT Executives in 2013: Business Intelligence and Big Data

Results from the HfS Research Global IT Trends Survey – Part Nine

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Point of View

MedeAnalytics - The Healthcare Analytics Experts: A Rapid Profile of MedeAnalytics’ Analytics

Sweeping industry reform, regulations, increasing data availability, and a newfound need for operational efficiency are driving healthcare buyers to get smart

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Point of View

Which Service Provider Owns the Minds of IT Executives in 2013: IT Infrastructure and Application

Results from the HfS Research Global IT Trends Survey – Part Eight

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Point of View

Which Service Provider Owns the Minds of IT Executives in 2013: IAAS, Hybrid Cloud Services, and SaaS

Results from the HfS Research Global IT Trends Survey – Part Seven

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Point of View

State of the Outsourcing Industry 2013: Executive Findings

We examine the finding of our survey--the largest-ever quantitative industry study covering both IT and business process outsourcing--conducted from December to

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Point of View

Is Good Enough Really Good Enough? The Great Talent Paradox in Outsourcing

Outsourcing initiatives only deliver sustainable value when enterprises and their outsourcing providers invest in developing the talent that actually fuels the

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Point of View

Enterprise IT Service Management and Application Performance Management Trends 2013

Results From the HfS Research Global IT Trends Survey – Part Ten

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Point of View

Piecing Together DME Regulation Effects

The durable medical equipment (DME) industry is rapidly changing due to increased regulation. In this RapidInsight, we examine the challenges for the DME as as

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Point of View

HfS Social Business Manifesto

Social media has evolved from its roots in the consumer market into an important set of tools with a broad impact on a variety of business practices.

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Point of View

State of the Industry 2013: Banking and Financial Services (BFS) Summary

Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.

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Market Analysis

The HfS Market Index: European IT Services and BPO Market Size and Forecast, 2013 - 2017

HfS’ State of Outsourcing 2013 Study, conducted with the support of KPMG covers 1355 major enterprise and supplier industry stakeholders.

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Point of View

Five Objectives Driving Customer Experience Design

This document introduces HfS Research’s strategic customer experience management (CEM) framework that enables analysis of opportunities for enterprises to CEM

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Point of View

Enterprise Mobility Trends 2013

The HfS Research Global IT Trends Survey reveals that in the area of mobility, extending existing solutions to create a mobile user experience for the customer

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Point of View

Accounting for Accountable Care Organizations

In this RapidInsight, we introduce ACOs and discuss how they are structured, which quality metrics are measured, how payments work, how risk is measured, and it

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Point of View

HfS Blueprint Competitive Analysis - Finance and Accounting Services

The F&A BPO HfS Blueprint Report is the first of its kind in the global services industry. Unlike other quadrants and matrices, the HfS Blueprint identifies a

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Point of View

HfS Blueprint Market Landscape - Finance and Accounting Services

The HfS F&A BPO Industry Landscape 2013 uses input from F&A Enterprise Buyer Interviews, Service Provider Briefings and F&A Contract Information, HfS Analysts

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Point of View

IBM’s Customer Experience Lab

IBM recently announced the IBM Customer Experience Lab, a collaboration between IBM Research and Global Business Services (GBS), will focus on three major and

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Point of View

ITIL Adoption Today and The Future of ITIL

The IT Infrastructure Library has been the subject of heated discussions amongst IT operations departments and IT service providers for the last 10 years.

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Point of View

Business Intelligence and Big Data Trends 2013

The HfS Research Global IT Trends Survey concludes that in Business Intelligence and big data, real-time analysis is the hottest spending trend for 2013.

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Market Analysis

The HfS Market Index: Asia Pacific IT Services and BPO Market Size and Forecast, 2013 - 2017

IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.

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Point of View

Checking the Heartbeat of Health Insurance Marketplaces

In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.

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Point of View

Analytics: Pumping New Life info Healthcare Payers

Mature analytics solutions can strongly impact member management, operations and risk, provider relationship management and care management.

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Market Analysis

Enterprise IT Outsourcing Trends 2013

The HfS Research Global IT Trends Survey concludes that in the area of IT infrastructure outsourcing, cloud computing is the hottest spending trend for 2013, by

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Point of View

Predictive Analytics: Value and Challenges in Financial Services

In this report, HfS Research looks at the evolving role of predictive analytics in financial services.

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Point of View

Starting a BPO Journey in Expert Mode

This report highlights a successfully evolving partnership between a major US-based bank and a leading service provider, Genpact.

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Point of View

Five Keys to Successful Collaboration

In this report, HfS examines how to build a collaborative partnership, specifically through the lens of an industry prototype that Genpact and AstraZeneca have

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Point of View

Transforming Marketing Optimization for a Retailer: Infosys’s Consumer Genome Project

This report highlights the path that a large footwear retailer in the US took to modernize its marketing by working with Infosys on a new marketing optimization

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Point of View

Enterprise IT Budget Trends 2013

Results from the HfS Research Global IT Trends Survey – Part One.

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Point of View

How to Navigate Currency Risk in Outsourcing Contracts: Part 2

In Part 2 of this series, we focus on what can be done to mitigate currency risk in outsourcing contracts.

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Market Analysis

The HfS Market Index: Global IT Services and BPO Market Size and Forecast Primer, Q1 2013

This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of

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Point of View

The Sourcing Industry Blueprint 2.0

The Blueprint for the Industry Known as “Outsourcing” identified four challenges the outsourcing industry faces: Value Beyond Cost, The Future Operating and

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Point of View

HfS Webcast Slides: Who Does IT Love In 2013?

The slides from our recent webcast on IT in 2013.

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Market Analysis

HfS Market Index: IT Services and BPO Market 2013 – 2017, Q1 2013

We examine the IT Services and BPO Market from 2013 to 2017. Our primary method is a supply side model that builds market dimensions by estimating revenues from

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Point of View

Do CPOs Really Need Service Providers to Put Their Money Where Their Mouth Is?

Many CPOs, including those who have already outsourced their procurement organization, have asked, “How should I pay for procurement outsourcing services?”

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Point of View

Cloud Computing Trends 2013: Results from the HfS Research Global IT Trends Survey – Part Two

The underlying reason for the rapidly growing importance of cloud use is buyers’ strong belief that using cloud computing will dramatically slash IT costs.

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Point of View

Regulatory Fallout or New Beginning in Healthcare?

With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.

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Point of View

HIPAA’s Final Rule

This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September

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Point of View

Business Services Outsourcing in Banking and Financial Services: 2013 Market Report

This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the

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Point of View

The State of Banking and Financial Services in 2013: Webcast Slides

HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.

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Point of View

How to Navigate Currency Risk in Outsourcing Contracts: Part 1

In this RapidInsight™, we explain what currency risk is for non-Treasury types and why protecting your organization from currency risk is important.

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Point of View

Capgemini BPO: Thoughts for the Year Ahead

HfS Research recently sat down with B.L. Narayan and Hubert Giraud of Capgemini BPO to discuss their company’s plans for growth in 2013.

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Point of View

Get Started with Governance Benchmarking

This RapidInsight™ introduces how HfS Research’s governance benchmarking service can aid your organization.

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Point of View

Why Buyers Are Getting Better Results with the Single Sourcing Model

In this RapidInsight™, we present data that shows that increasing the number of service providers doesn’t drive better or worse business outcomes, but does

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Point of View

Combating Anti-Money Laundering

In this RapidInsight™, HfS looks at the challenges financial institutions face as they manage what according to the Federal Bank of New York are $14 trillion

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Point of View

Five Reasons Financial Services Companies are Keeping Their Captives

In this RapidInsight™, we look at the trends in this area, specifically the top five reasons many financial companies have chosen to retain captives and the

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Point of View

What's Next in Finance Global Business Services?

What are the seismic shifts in the evolving global finance sourcing landscape? HfS Research explored those grinding tectonic plates in its eye-opening September

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Point of View

HfS Research Themes for 2013

In this document, we share our research themes for 2013.

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Point of View

Executive Company Profile: InfosysBPO

Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of

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Point of View

Executive Profile: Xerox BPO Services

Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of

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Point of View

Enabling the Social Enterprise: Genpact

This note is the second in a series of notes examining the social business strategies of the leading service providers and enterprise technology vendors.

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Point of View

Seeking Scalability and Capability in Mortgage Originations

In 2007, the mortgage market began to spiral out of control. Delinquency rates more than doubled, and as a result, primary and secondary market activity came to

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Point of View

Social Business in IT Operations: BMC Software’s MyIT

To stay ahead of the competition and to prosper long-term, companies have to re-invent themselves from time to time. HfS Research believes that BMC Software has

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Point of View

HfS Survey: Rebranding of Outsourcing--Time to Lose the “O” Tag?

Our recent survey drew 871 sourcing industry respondents split across enterprise buyers, outsourcing providers, and advisors to debate the future of that word

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Point of View

HfS Survey Results: 2012 US Domestic Sourcing Study

HfS Research, with the support of the Sourcing Interests Group, conducted the largest-ever study of U.S. enterprises to ascertain how real the prospect of the a

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Market Analysis

2015 Market Size and Forecast for Finance and Procurement BPO

As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A

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Point of View

Enabling the Social Enterprise: Capgemini

This report is the first in a series of reports examining the social business strategies of the leading service providers and enterprise technology vendors.

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Point of View

GBS: Getting Strategic About Global Sourcing Governance

While our research has shown that shared services and outsourcing programs are creating substantial value for more than 80% of companies, the teams responsible

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Point of View

Redefining IT Service Management: The New IT Service Management Maturity S-Curve

Our research suggests that management technologies have followed the cloud phenomenon, and cloud management will be the most attractive innovation and area in

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Point of View

Assessing Global Insurance BPO Providers: The HfS FormGuide

The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.

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Point of View

The One-Two Punch of Sourcing Value: Saving Money & Improving Process Quality

HfS Research outlines how many chief procurement officers are evolving their approach to outsourcing. To illustrate this, we examine the case of the security

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Point of View

Executive Company Profile: HP's BPO Division

After its acquisition of EDS in 2008, HP struggled to find its place in the BPO market. Since that time, HP has regrouped, and its outsourcing services are the

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Market Analysis

Surprising Trends in IT Outsourcing

The head-long rush to use programmers in India is ebbing. CIOs are suddenly taking more of a “pick your spots” approach: some outsourced IT work may still

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Point of View

Robotic Automation Emerges as a Threat to Traditional Low-Cost Outsourcing

This paper examines Blue Prism’s robotic automation technology (the first entrant we’ve identified in what we expect will eventually become a crowded vendor

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Point of View

Assessing the Insurance BPO Market Landscape in 2012

This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations

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Point of View

Assessing the Key Service Providers in the Insurance BPO industry

This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles

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Point of View

Avoiding Provider Visa Traps

When employing foreign personnel, buyers and service providers need to ensure that foreign personnel who work on-site at buyer locations in the U.S. have the

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Point of View

Podcast: Profiling the Changing Service Provider Market

Phil Fersht, CEO and founder of HfS Research and author of the services industry's most popular blog Horses for Sources, discusses the dynamic and shifting

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Point of View

Sourcing to the USA

What lies behind locations decisions today? Where in the USA should you consider locating services? What methodology should you use to drive location decisions?

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Point of View

Executive Company Profile: Genpact

Genpact emerged as one of the “Big Four” finance and accounting BPO brands over the last decade, breaking the mold of the traditional “Western” and the

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Point of View

Introducing Provider Capability Blueprints

This document introduces the Provider Capability Blueprint, our methodology to evaluate service provider marketplaces.

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Point of View

Social Business: What We Can Learn From the Y2K Hysteria

The last comprehensive system evaluation and overhaul we underwent was spurred by the “Y2K bug.” As we incorporate social business into our platform we can

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Point of View

The “IT-ization of Consumers”: What We Can Learn From Box

(Too) much has been written about the “consumerization of IT.” We get it. BYOD is here to stay. (Was it ever not?) Enterprise software companies will have

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Point of View

Onshore Outsourcing: In Insurance BPO It’s Really Happening

We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in

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Point of View

Social Business Goes Mainstream

No one puts on a better user event than Salesforce. Part customer event, part revival meeting, Salesforce brought together 90,000 people in San Francisco last

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Point of View

The Potential Impact of the Presidential Election on SS&O in the US Public Sector

The potential impact of the US presidential election is not only an important and very current question with regards to social and economic matters, but it will

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Point of View

Accenture Acquires Octagon Research Solutions as Competition Heats up in Pharma

For Accenture, Octagon's regulatory and clinical information technology solutions, services, and expertise augments Accenture’s broad pharma industry

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Point of View

Executive Company Profile: Accenture's BPO Business

Accenture has very effectively evolved its 20-year-old BPO business to become a market leader in terms of market share and vision. Its sophisticated and BPO the

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Point of View

Achieving High-Performance BPO

In June of this year, several sourcing heavyweights gathered for an informative and lively hour-long debate about the future of business process outsourcing. by

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Point of View

Twitter Goes After Its Biggest Allies

In a blog post, Twitter signaled it has made significant changes to its API that have the potential to considerably harm and diminish the function of clients

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Point of View

Apple/Samsung: Now We Know the Real Cost of “Free”

It may take years for Apple to actually get its money from Samsung, but Apple’s victory is challenging the notion that Android is free. Carriers and handset

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Point of View

Rohit Kapoor: Success Through Focused Leadership

EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown

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Point of View

Top Ten Buying Behaviors BPO Providers Wish Would Change

HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order

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Point of View

Assessing the Potential Value of Using Indefinite-Delivery, Indefinite-Quantity (IDIQ) Contracts

In this RAPIDInsight, HfS Research looks at the merits of the IDIQ contract and how it is used in outsourcing.

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Point of View

It’s All Hands on Deck: Building Tomorrow’s Enterprise at Infosys

HfS Research analysts attended the recent Infosys Global Analyst Relations Summit held in Boston over July 30-31, 2012. Our primary perceptions through sessions

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Point of View

Executive Company Profile: WNS

WNS is a mid-tier service provider based in India, but they may be one of the best-kept secrets in the BPO market today.

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Point of View

Executive Company Profile: EXL Services

EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that

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Point of View

IBM Targets Talent Management at the C-Suite with Kenexa Acquisition

IBM’s acquisition of Kenexa places it in pole position as a Recruiting BPO services provider. The big question now is whether it will next acquire a cloud or

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Point of View

What's an Ant’s Eye View and Why Did PwC Acquire One?

On August 14, PwC announced its intent to acquire social media strategy firm Ant’s Eye View (AEV).

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Point of View

HfS Buyer's Guide: The 2012 Latin American Challengers

In this report, HfS Research analyzes the Latin American competitive landscape and five IT-BPO service providers who are making waves in the region.

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Point of View

Procurian Fuels its Energy Spend Solutions by Acquiring Utilities Analyses

Leading procurement solutions provider Procurian announced its acquisition of Utilities Analyses, Inc. (UAI) this week.

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Point of View

Gainsharing: Is It Really Worth It?

In this RAPIDInsight, we look at why gainsharing is not working in many buyer-provider relationships. We will then introduce a set of common best practices that

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Point of View

Defining Tomorrow's Sourcing Industry Today

HfS Research recently held its inaugural HfS 50 Executive Council meeting, bringing together 41 experienced senior sourcing executives whose organizations are

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Point of View

The Challenges Facing Brokerage

In this RAPIDInsight, HfS Research examines the specific challenges facing brokerage companies and how these firms are leveraging outsourcing service providers

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Point of View

Living in the Shadow of the Advanced Persistent Threat

Enterprise buyers of business process outsourcing, IT outsourcing, and cloud services have a new security bogeyman to worry about, the so-called Advanced Threat

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Point of View

Mastering the Digital Media Challenge: How Centro Helped an Ad Agency Unlock Growth

By working with Centro, a mid-size ad agency was able to master digital media operations and offer comprehensive solutions to their clients, gaining >50% and -

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Point of View

Getting Frank About Dodd-Frank: Happy Birthday Dodd-Frank - A Two-Year Progress Report

On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial

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Point of View

How well do you manage multiple providers?

Multiple provider governance should deliver three things: that your providers are aligned to the business, that flawless service delivery marshals them together

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Point of View

How Today’s Post-Recession Financial Services firms are approaching Outsourcing

A recent HfS study of 65 major financial services organizations shows they are finally emerging from a dark chapter, thinking about new ways to maximize returns

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Point of View

Deep Thought: The Death and Rebirth of Outsourcing

In recent months a debate has arisen around the utility of the term “outsourcing”: is that one word sufficient, or appropriate, to describe the plethora of

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Point of View

Contract Negotiation Strategies for Cloud Services Buyers

HfS Research has assembled important contract negotiation strategies, from how to assess your company’s clout and fit with prospective providers to what you

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Point of View

A Blueprint for the Industry known as "Outsourcing"

Expert buyers gathered for the HfS Sourcing Blueprint Sessions collectively authored this Blueprint report with insight from recent HfS research, input from 41

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Point of View

Seven Key Uses of Analytics for the Retail Industry

Retailers are using analytics across seven key areas of their value chain - customer behavior, operational efficiencies, loyalty programs, marketing, employee

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Point of View

Managing Security and Risk in Business Process Outsourcing Engagements

This case study identifies the five ways to weave security into BPO provider selection and management, based on our recent conversation with a large enterprise

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Point of View

Transforming the Insurance Middle and Back Office: Do Buyers and Providers Have the Answers?

Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.

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Point of View

Failure to Launch: Why are So Many Organizations struggling to move Process and Capability to Shared and

Despite the obvious value, many firms limit the scope of shared services, BPO and broader global business services programs. In most cases, two-thirds of work

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Point of View

Procurement Outsourcing Adoption Survey Report

In partnership with ProcureCon, HfS Research analyzed over 100 procurement leaders' perspectives on procurement outsourcing. This quantitative report presents

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Point of View

The Significance of Global Business Services Rises as Outsourcing Outcomes, beyond cost reduction, fall

We outline the six major findings from the HfS Research-PwC survey titled “The Future of Global Business Services”, to identify the drivers and results of

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Point of View

Sole Sourced and Advised Trends for Finance and Accounting BPO engagements 2011-2012

What are the sole sourced and advised trends for Finance and Accounting BPO engagements over the last 12 months? Are buyers engaging advisors more or less than

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Point of View

The Future of Global Business Services, Executive Summary

An executive summary of the Feb-Mar 2012 HfS Research-PwC survey, The Future of Global Business Services, identifying the drivers and results of organizational

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Point of View

Six Essential Learnings from the Six Sourcing Savants

HfS Research's May 17th webcast brought six of the most influential IT and business services savants together for a debate on the future of the sourcing and

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Point of View

European Virtualization Trends in 2012

HfS Research concludes that virtualization technologies are now mainstream, private clouds are the number one investment area for virtualization technologies be

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Point of View

TCS Executive Profile

We cover the Indian-headquarted services giant Tata Consultancy Services' financials, delivery locations, horizontal and vertical market foci, TCS's business a

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Point of View

Addressing the Legal Risks of E-Discovery in the Cloud

HfS Research offers an analysis of the challenges of managing e-discovery in the cloud, and offers some best practices for mitigating the associated legal risk

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Point of View

The State of Global Sourcing in Q2 2012 (presentation)

Uncertainty with outsourcing is putting the emphasis back onto shared services, with outsourcing as a delivery component. We explore the state of global within

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Point of View

Drive Revenues and Lower Costs by Outsourcing Sales Performance Management

Leading sales operations professionals are looking to new Business Platform offerings such as Sales Performance Management, which not only reduce operating

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Point of View

Beyond the RFX: Effective Provider Selection Methodology

Almost every buying organization has a standard procurement process which is tweaked to suit complex services like outsourcing. This falls short when we that

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Point of View

IT’s Blue Print time, April 25th New York, New York

On 25th April 2012, the leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for

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Point of View

The Emergence of the Business Platform: Webinar Follow-Up

This RapidInsight reviews the results of the polling results and answers polling questions posed to the panel from our Webinar on March 14, 2012, “The of the

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Point of View

Business Outcomes: Few and Far Between

This RapidInsight looks at why many companies have not adopted business outcome pricing to date and highlights an example of where it is working well—WNS’s

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Point of View

Business Platforms Heating Up in Insurance

Business platforms are helping insurers lower costs, consolidate data/better analytics, standardize workflows and improve operations. Through analysis of 20 we

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Point of View

Achieving More Value from Analytics in Two Steps

We present two key frameworks for buyers evaluating opportunities to leverage analytics. We recommend a value chain mapping and leakage analysis, followed by of

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Point of View

Getting Sourcing Deals Done Faster and Cheaper: Leading Outsourcing Lawyers Share Their Views

HfS Research cajoled three of the sourcing industry’s top lawyers to share their secrets in its March Webinar. The best advice: If you want flexibility in the

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Point of View

HfS 360 Assessment: iGate Patni

In January of 2011, iGATE took the sourcing industry by surprise by announcing its intent to take a majority stake in Patni. Now, one year on, the company has

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Point of View

Corporate Responsibility Provides New Markets for Service Providers

HfS believes that a raft of mundane corporate responsibility activities can be outsourced to expert service providers, freeing up time for managers to work with

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Point of View

Procurement Outsourcing in 2012 - Market Landscape and Buyer Considerations

Analysis of the procurement outsourcing market in 2011. Includes analysis of marketshare, market trends, buyer process decisions, and potential relationship

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Point of View

Sweating the Insider Threat in Cloud Services Scenarios

Buyers must investigate any prospective provider’s governance, security policies, and security infrastructure to determine how well it stacks up against their

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Point of View

IBM Remains a Gorilla in the Security Services Jungle

HfS Research views IBM's Security Services group as offering a heft, breadth and depth of capability, reputation, and global footprint that few rivals in the

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Point of View

Analytics Outsourcing: Less Brawn and More Brains Required

The analytics service mix has been defined differently by a myriad of service providers, which frankly confuses buyers. In this document, we define analytics

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Point of View

HfS Research Business Platform Map for 2012 - Service Provider Profiles

This report portays service provider profiles for HfS Research's Business Platform Map for 2012. These profiles will enable buyers, vendors and investors to of

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Point of View

How are "Next Generation Outsourcing Deals" taking shape?

This RapidInsight™ outlines the characteristics of the next generation of outsourcing deals, discussing outcome-based pricing, data privacy protection, and

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Point of View

Legal Services Outsourcing – Entering an Exciting Phase of Evolution

HfS believes that the legal process outsourcing market is set to grow exponentially. LPO started out as a cost arbitrage and has matured beyond that to offer to

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Point of View

Asia Pacific Domestic BPO Opportunity Overview

This report presents an analysis of the domestic BPO opportunities for the Asia Pacific region, excluding Japan, including a market overview and heat map.

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Point of View

Screw the Mood, Advises NASSCOM India Leadership Forum 2012

Now in its 20th year, NASSCOM's annual India Leadership Forum was hosted over three days in Mumbai’s unusually pleasant weather, with more than 1,500 and more

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Point of View

Say Hello to Proxima and Procurian

Buying Team became Proxima and ICG Commerce became Procurian. The rationales behind their name changes are quite different, but both changes are a response to

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Point of View

Human Resources Transformation: Is It Driving Business Performance?

Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and

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Point of View

Reasons for SaaS Providers to Partner with Services Firms

We explore the reasons for partnering in the cloud services world, examines the challenges that both buyers and providers face, and outline for services and how

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Point of View

Legal and Contractual Risks in Cloud Services

In this report, we look at a few pressing legal and contractual risks that cloud services can introduce, be it the IT infrastructure underlying cloud services,

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Point of View

Top Security Issues for Cloud Buyers

Running business applications on cloud services entails new IT security and business risks, notably around data privacy, compliance and reliability. HfS issues

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Point of View

BYOD in the Age of Cloud Services and IT Consumerization

The so-called Bring Your Own Device (BYOD) trend parallels two related, important and mutually reinforcing IT trends: the advent of cloud computing services and

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Point of View

The Nuts and Bolts of Business Platforms

This RapidInsight outlines the nuts and bolts of business platforms, essentially the delivery and technology models that underpin the business platforms we as

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Point of View

IBM’s New Security Systems Division: An Ace in the Hole for Outsourcing Buyers?

In October 2011 IBM formed its new IBM Security Systems division, coinciding with their acquisition of Q1 Labs. The consolidation gathers IBM’s increasingly a

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Point of View

HfS Research Business Platform Map 2012

Through the Business Platform Map™ 2012 survey results, buyers, vendors and investors will be able to track, measure and assess the changing services business

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Point of View

Time to Shake Up Business Platform Technology?

Debating why legacy software providers are retaining their stickiness with traditional services providers, we highlight some of the significant Business and are

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Point of View

Procurement Geeks Get Some Time Alone at 2012 ProcureCon Indirect East

More than 280 hard core procurement professionals attended ProcureCon Indirect East held in Atlanta, Georgia. Based on discussions with attendees and event this

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Point of View

Broadening the CPO Mandate Through Procurement BPO

This RapidInsight™ describes the scope of services Chief Procurement Officers are purchasing and the results they are achieving, while explaining why have of

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Point of View

Wipro Impresses with Security Consulting and Managed Security Services

Rare among its competitors in that it has a standalone security practice, Wipro has considerable breadth of offerings, a wide-ranging global geographic of staff

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Point of View

BPO Quarterly Pricing Update October-December 2011

For our Price Indicator clients, HfS has published the Q4 edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO pricing

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Point of View

ADM Quarterly Pricing Update October-December 2011

For our Price Indicator clients, HfS has published the Q4 edition of the ADM Quarterly Price Bulletin. The bulletin includes several pages of key ADM pricing

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Point of View

2012 Outsourcing Predictions

We present our predictions for 2012.

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Point of View

Review of 2011 and 2012 Predictions for the Outsourcing Industry by HfS Research and Wells Fargo

Slides from HfS Research-Wells Fargo Securities webcast, presented by Phil Fersht, Ed Caso and Esteban Herrera. Discussions include the key outsourcing dynamics

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Point of View

The State of the Outsourcing Industry in 2011

This year’s State of the Outsourcing Industry in 2011 report delves into how mind-shifts towards outsourcing are changing during a time where we have from

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Point of View

The “Hiding To Nothing” Account Manager Role Must Focus On Delivery

A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to

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Point of View

Kenexa - A Growing Stable Of Talent Solutions

HfS Research recently attended an analyst event hosted by Kenexa, a leading provider of recruiting and talent management solutions. Kenexa has grown rapidly and

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Point of View

The Three Tenets Of Global Business Services Execution: Customer Alignment, Accountability, And Economies

Turning processes on their heads to align them with corporate strategy is a challenge for the best of business leaders.Yet, the benefits of implementing a (GBS)

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Point of View

The Latin America Sourcing Landscape in 2011

This exhaustive study maps the service, quality and scale of the Latin American market, principally for buyers and influencers to understand what Latin America

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Point of View

Marketing BPO Services Solving The CMO's Dilemma

With the rise of customer empowerment and the increasing relevance of online social channels, CMOs are seriously considering outsourcing once unthinkable to in

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Point of View

The Retail BPO Market Landscape and Service Provider FormGuide

Although undergoing change, retailers' essence is still inventory and demand management, supply chain optimization, and meeting margins. To them, outsourcing to

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Point of View

Surviving the Aftermath of Lift and Shift Transition

Instead of fixing things first, you outsourced your junky processes almost completely intact. Now in the (hopefully) capable hands of your lower cost service

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Point of View

Databook: The State of Outsourcing in 2011

The analysis of responses of 1538 IT-BPO Buyers, Providers and Advisors received over July-August 2011 have proven that the initial goal of outsourcing, to out

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Point of View

Bang for your Buck: Getting the most out of Price Benchmarks

Price benchmarks provide a host of benefits to both buyers and providers. With so much at stake, why do so few buyers and providers invest the time and energy

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Point of View

What Are Business Platforms and Why Do They Represent the Future of Outsourcing?

Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, and

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Point of View

Eight Strategies For Achieving Innovation In Infrastructure Management Services

Corporates are exploring smarter ways of working, growth opportunities in new markets, and ways to manage capital-intensive heterogeneous infrastructures. We to

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Point of View

Innovation: What is it, and Why am I not getting any?

What, exactly, is innovation? Buyers seek innovation, but are emphatically frustrated by their providers’ inability to deliver it. However, we maintain that a

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Point of View

Genpact Has Potential To Be a Serious HR Outsourcing Provider

Genpact has worked with Nissan for more than six years providing various BPO services. Adding HR services seems like a natural extension of these services, even

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Point of View

Forget About Best Practices: Here Are Next Practices For The Sourcing Industry In 2011

This report synthesizes the topics that our clients and readers have deemed strategic for the next 12-36 months, with practical, candid advice for both buyers

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Point of View

BPO Quarterly Pricing Update July - September 2011

For our Price Indicator clients, HfS has published its inaugural edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO our

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Point of View

HfS Buyers Guide: The 2011 Offshore Challengers

Who are these year’s challengers? They are a diverse set of ITO and BPO providers with strong management capabilities and the desire to grow their revenue by

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Point of View

Healthcare Payor BPO in 2011: Will Reform Shatter a Complacent Industry?

The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future

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Point of View

Capgemini Adds Significant Order-To-Cash Depth With Vengroff Williams Acquisition

Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and

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Point of View

Getting Smart about the Cloud: How Cloud Computing is Impacting Business and how Enterprises should Plan

This report presents Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and the

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Point of View

Changing To Innovate

If outsourcing is geared to deliver positive changes in efficiency, productivity, cost and quality, what is “innovative” about outsourcing? Are we using a

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Point of View

State of Outsourcing 2011, Part II  

Coverage of Part II of our "Ultimate State of Outsourcing" webinar series: Key Trends and Dynamics, Key Regional Trends, Re-thinking Outsourcing Pricing From to

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Point of View

Six Reasons Why Sustainability Matters To Today's Businesses

If a CEO’s pronouncements were all the evidence we needed that a business was doing something important, then sustainability would be top of the strategy In

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Point of View

The Evolution of Global Business Services: Enhancing the Benefits of Shared Services and Outsourcing

Organizations have yet to benefit from one integrated global business services framework for managing outsourcing and shared services. This report, co-authored

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Point of View

Misunderstood and Poorly Handled: Change Management for Outsourcing

After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow, technology, service levels among still

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Point of View

The Pharmaceutical Industry Sourcing Landscape in 2011: Pharmaceutical Outsourcing Expands To Include

The most prolific recent changes in the pharmaceutical industry have been the expansion of focus from R&D to sales and marketing and process re-engineering. Our

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Point of View

State of Outsourcing 2011 (Webinar)

Coverage of the Ultimate State of Outsourcing webinar series including: Key trends and dynamics, “Next” Outsourcing Practices, Demystifying the Value of

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Point of View

Surviving Beyond The Outsourcing Contract: How to devise an Evolution Plan to match your pace of change

Governance meetings and gainsharing metrics are rarely enough to keep contracts on track. Faced with the tidal waves of change, governance actions can drive or

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Point of View

Defining the Service Integrator

Service integrators are providers that marshal and manage a network of IT providers on your behalf. The trigger to using one centers on how well firms can as to

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Point of View

ManpowerGroup - A Whole Lot More Than A Staffing Company

HfS attended ManpowerGroup’s debut analyst and influencer day on June 9 at its headquarters in Milwaukee, Wisconsin. This RAPIDInsight provides a summary of

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Point of View

Trapped by Procurement BPO? How to Pull Your Organization Out of the Mire

We’ve been holding our collective breaths since 2005, waiting for a barrage of giant Procurement BPO deals. Big engagements are still few and far between, a

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Point of View

Acrede: Karen Paterson’s New Global Payroll Venture

Karen Paterson's Acrede has a vision of being a leading international payroll service business. Acrede is built around a new technology platform designed to the

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Point of View

The Banking Industry BPO Landscape in 2011: Getting Back To Basics

Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and

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Point of View

SIG Comes To London

Sourcing Interests Group held its inaugural meeting in London focusing on the issues relevant to sourcing and procurement professionals in the UK and HfS is for

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Point of View

The Oil & Gas Industry Sourcing Landscape in 2011

Oil and gas companies face challenges: declining production, rising consumption, and low reserves. With a focus on cost savings, there are opportunities for to

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Point of View

ADP: Beyond Payroll

ADP held its annual analyst day May 4, 2011 in New York. Two days earlier, the company had reported a solid fiscal third quarter 2011 earnings report and raised

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Point of View

The State of Change in a Change of State

"This databook presents results of the groundbreaking HfS Research/Sourcing Change survey on the implication of change mangement for sourcing success. The is on

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Point of View

New Frontiers In Outsourcing: Digital Media Advertising Management Illustrates The Potential

We explore the way ad agencies and third-party digital media buyers can work together for a smarter output. Outsourcing such marketing processes offers the of

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Point of View

NorthgateArinso: Is it ready to give the HRO market a boost?

NorthgateArinso’s HR and payroll outsourcing roots stem back to its days as a UK payroll service provider called Rebus Human Resources Services. Northgate in

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Point of View

Global Utilities Outsourcing

Service providers are ramping up their expertise to offer smart grid related offerings as part of an end to end solution to utilities clients. HfS presents a

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Point of View

The F&A BPO Market Landscape in 2011: Re-emerging from the Recession, Re-focusing on Business Outcomes

HfS believes the market for finance and accounting business process outsourcing (F&A BPO) services is poised for a new phase of growth. In this report, we an

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Point of View

The HfS Research BPO Price-benchmarking tool: Introducing the HfS BPO PriceIndicator™

The HfS PriceIndicator™ shares HfS Research’s latest thoughts on how to approach, develop and benchmark your BPO pricing strategy for Finance and and Human

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Point of View

HfS Live and Unfiltered, Part 1 (Webinar)  

"It's time for next practices, not best practices. How can we move outsourcing beyond a cost savings vehicle?" In this coverage of our heated webinar, 4 and 4

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Point of View

Knowledge is Power: IBM Delivers Business Value Via Analytics

IBM’s new BPO offerings are set to capitalize on a US $14bn investment in analytics. This document includes valuable information for buyers as they evaluate

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Point of View

Infosys Bets Big On Business Platforms

HfS attended Infosys Connect 2011 where over 1000 attendees came together to share perspectives, learn from customers and understand Infosys’s growing We and

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Point of View

Tectonic Shift to Digital Creates a Perfect Storm for CMOs

The switch to digital is forcing marketing into running itself like a proper business process. As CMOs change channels, they’re seeing this imperative emerge,

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Point of View

The legal process outsourcing landscape in 2011

This HfS Market Landscape evaluates the growing global LPO market - the core trends and dynamics, and examines the services provider landscape.

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Point of View

The Perfect Site Visit: The Dos and Don'ts to Make Your Site Visit a Success

This HfS RAPIDInsight offers buyers and providers of outsourcing services tips and successful techniques learned by practitioners over thousands of site visits

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Point of View

The CPO In 2011: The Toughest Job In The Global 1000

Chief procurement officers may have the toughest corporate job in the world. Their internal stakeholders are a raucous group who require everything from and to

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Point of View

South Africa Destination Scorecard

This RAPIDInsight explores South Africa’s challenges and opportunities as it seeks to establish itself as sourcing destination of choice for the top-tier and

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Point of View

Intenda, A Powerful and Flexible Platform Integrates Procurement Processes

This HfS Challengers Analysis focuses on Intenda, a global SaaS provider offering a strong blend of end-to-end capabilities for public and private procurement

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Point of View

The Utilities Sourcing Landscape in 2011: Are Global Utilities Outsourcing Smarter?

This market landscape elaborates on how providers are addressing the growing unmet requirements from the multi-billion dollar utilities vertical, offering IT

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Point of View

How do you get them to eat sushi?

While getting friends to eat sushi, the ingredients are familiar but the combination and presentation can be scary to Westerners. But there are methods to that

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Point of View

Latin America - The next sourcing frontier or an afterthought?

Nearly every IT-BPO provider has wrestled with a Latin American strategy. While it is a large, relatively prosperous market with a wealth of well-educated it is

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Point of View

Findings from the HfS/LSE Cloud Business Services Study

Results from the joint research study of over 1050 global enterprises, conducted by HfS Research in conjunction with the Outsourcing Unit at the London School

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Point of View

Designing an Optimal Procurement BPO Program: Process Expertise and Realized Improvement

When Spend Matters and HfS Research decided to jointly study procurement BPO, our first observation was simple: what’s gone wrong in a market that should have

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Point of View

Genpact Looks to a New Era Beyond GE

In its first industry analyst conference, Ganenpact emphasized its business, today, is much broader than supporting GE's back office and primarily delivering in

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Point of View

The IT outsourcing and business process outsourcing industry landscape in 2010

The uptake in outsourcing services has always had an inverse relationship with the state of the global economy, and the recent economic crisis has proven to be

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Point of View

Eradicating the Innovation Dearth in BPO: Practical Advice on how to Achieve it

As the BPO industry matures, buyers are becoming increasingly disappointed that they aren’t receiving “innovation”. Phil explores buyer expectations and

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Point of View

Cloud - the Delicate Sound of Thunder

This report explores the strengths of cloud computing as an industry game changer. Cloud presents an inexpensive, easy, and quick way of adding new servers and

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Point of View

CSC stakes its claim to prosper in the new IT services ecosystem

CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We

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Point of View

Outsourcing negotiations for the real world

HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on a

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Point of View

Is Global BPO Insurance Ready to Grow Up?

This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as

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Point of View

Recruitment process outsourcing: despite its potential, HR executives continue to resist the outsourcing

This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of processes

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Point of View

Service providers siloed by vertical industry are stifling innovation with clients

HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on

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Point of View

Desperately Seeking Innovation in Business Process Outsourcing: Enterprises Speak Out

This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their

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Point of View

Mahindra Satyam - the bleeding has stopped, but can it regain its Tier 1 India provider status?

Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious HfS

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Point of View

Capgemini differentiates its services on global delivery, but can it compete on price?

Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm's global delivery enable

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Point of View

Healthcare industry reform will drive significant outsourcing adoption among payors

This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership and the

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