Qualfon is a global provider of contact center services, integrated marketing solutions, and back-office processing. Qualfon offers a full suite of customer lifecycle services, including sales, customer care, technical support, and retention programs, and it has experience operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels, including voice, chat, email, IVR, social media, and blogs.
February 27, 2026 Banks are investing heavily in legacy modernization, but are unsure if these reduce complexity or simply move it around.
February 24, 2026 Enterprise AI Execution is the missing link between data and governed action, and here’s why Celonis is positioned to provide it.
February 24, 2026 At the Hitachi Cyber Summit 2026, the firm articulated its efforts to go all-in on securing the convergence of IT and OT.
February 24, 2026 How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
February 24, 2026 As CTOs innovate, regulatory requirements are becoming a bottleneck, needing non-traditional approaches to plug the velocity gap.
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February 24, 2026 HFS & Hitachi Digital Services explore how mid-market firms can modernize SAP—balancing cost, risk, and growth.
February 23, 2026 Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.
February 19, 2026 Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.
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February 19, 2026 HFS & Mindsprint discuss how AI is reshaping life sciences, advancing precision medicine, resilience, and outcomes amid mounting industry pressures.
February 19, 2026 We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
February 19, 2026 Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
February 17, 2026 Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.
February 17, 2026 This piece delves into the findings of our Blockchain Horizon and discusses the trends that the study uncovered.
February 16, 2026 Health plans have no reason to continue to maintain multiple CAPS; leverage Services-as-Software to source for outcomes.
February 16, 2026 European Union (EU) enterprises will find India-based GCC decisions easier to approve, faster to staff, and simpler to run.
February 13, 2026 EY has reframed the Blue Yonder adoption journey as a business-led transformation, not an IT-led implementation.
February 13, 2026 This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
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February 13, 2026 Mosaic and WNS join HFS’ Saurabh Gupta to discuss a new insurance model defined by trust, speed, and intelligence.
February 12, 2026 Move fast to achieve vibe coding productivity gains. More grads and early career technologists hold the key.
February 12, 2026 Semiconductor services partnership ecosystem.
February 12, 2026 Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.
February 05, 2026 Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.
February 04, 2026 Hitachi has to prove that the merger of GlobalLogic and HDS can be executed without destroying what makes them valuable.
February 04, 2026 ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.
February 04, 2026 Rethinking AMS performance: A challenger model for faster resolution and leaner operations.
February 03, 2026 We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
February 03, 2026 Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
February 03, 2026 HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
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February 02, 2026 LucyRx & Veltris explore how vertical AI is transforming PBMs—improving member experience, accelerating time-to-therapy, and driving net-cost savings.
February 02, 2026 CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
January 28, 2026 The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
January 27, 2026 Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
January 21, 2026 Redesigning the operating model of insurers with digital labor at the core.
January 20, 2026 GenAI is a powerful amplifier for marketers, but humans must be at the helm to create drive differentiation through creativity.
January 19, 2026 HFS Research and Infosys recently convened a closed-door banking roundtable to explore the friction with AI.
January 15, 2026 Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
January 15, 2026 AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
January 14, 2026 Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
January 06, 2026 Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
January 05, 2026 HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
January 05, 2026 Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
January 05, 2026 Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.
January 05, 2026 Factories in the MSME segment are weighed down by technical debt and need AI as the jackhammer to break through the legacy.
January 02, 2026 Chemical industry CIO should prioritize the data core, governance before operationalizing the AI and agents.
December 24, 2025 For AI to deliver enterprise-level outcomes, rebuild your operating model on a modern Services-as-Software™ (SaS) foundation.
December 23, 2025 EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.
December 23, 2025 This Hot Tech examines how Perpetuuiti turns continuity plans into repeatable execution using automation and AI.
December 22, 2025 HFS has launched the Challenger Series to identify, evaluate, and highlight leading Tier 2 providers in the IT services space.
December 22, 2025 Telcos must move beyond connectivity to platforms to break the single digit growth norm.
December 22, 2025 A look at how Accenture performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Coforge performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Cognizant performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how HCLTech performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how IGT Solutions performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Infosys performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Kyndryl performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Sutherland performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how TCS performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how WNS performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how IBS Software performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how ITC Infotech performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how LTIMindtree performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Mphasis performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how TTEC performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Concentrix performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Innova solutions performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Movate performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Transcom performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 A look at how Virtusa performed in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.
December 22, 2025 Enterprises trust SI execution but want proof of innovation impact and clearer, business-led go-to-market.
December 22, 2025 Recent Quantum developments suggest that the shift from theory to enterprise value may be closer than many CIOs expect.
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December 19, 2025 HFS Research’s Hansa Iyengar and NewRocket CEO Harsha Kumar cut through AI hype to show how enterprises can drive real outcomes.
December 17, 2025 Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.
December 17, 2025 Cut the chaos of supervising AI models, context, and autonomous decisions with our framework for safe and productive use of LLMs.
December 16, 2025 A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how GEP performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how IBM performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how Infosys performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how TCS performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how WNS performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how Capgemini performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how Genpact performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how HCLTech performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how ProcureAbility performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how Wipro performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how Cognizant performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how Corbus performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 16, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Sourcing and Procurement Services, 2025.
December 12, 2025 Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
December 12, 2025 New research from HFS and Unqork serves as a wake-up call for CIOs and CTOs bleeding budget on integration and managed services.
December 11, 2025 This report assesses the 22 travel and hospitality service provider capabilities for the enterprises to choose for the partner.
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December 10, 2025 HFS Research and Veltris explore how verticalized AI is transforming digital engineering and redefining customer-centricity.
December 10, 2025 Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
December 10, 2025 Physical AI is your best bet to turning infrastructure into a revenue engine.
December 10, 2025 More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
December 09, 2025 This deal creates a data fabric for CIOs and transformation leaders juggling hybrid cloud, AI roadmaps, and Kafka sprawl.
December 09, 2025 Firstsource helped a media giant transform CX with digital-first touchless journeys, cutting costs and boosting customer loyalty.
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December 08, 2025 HFS’s David Cushman and HCLTech’s Alan Flower explore what’s changed in AI and why enterprise leaders need to pay close attention.
December 08, 2025 AI-driven digital engineering firm using multi-agent models to modernize systems and simplify enterprise workflows.
December 05, 2025 AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.
December 05, 2025 A call for CFOs to redesign finance for AI-native speed, accuracy, and trust before legacy models turn it into a bottleneck.
December 04, 2025 HFS analysts connected with Tomas Kunzmann, Chief Executive Officer, and Pieter Viljoen, Chief Data Officer of Allianz Partners.
December 04, 2025 Align your internal transition plans, actions, and external advocacy.
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December 04, 2025 HFS Research and TCS showcase how AI-infused Workday transformations are reshaping enterprises and positioning TCS as a Horizon 3 Market Leader.
December 04, 2025 HFS has launched the Challenger Series to identify, evaluate, and highlight leading Tier 2 providers in the IT services space.
December 03, 2025 The future of payments lies in moving value, not just money, and orchestrating this ecosystem is where the success lies.
December 03, 2025 Health plans not addressing health is the ultimate fraud perpetuated on the American public - but now is the chance to fix it.
December 03, 2025 This report assesses the 14 global sourcing and procurement vendors capabilities for the enterprises to choose for the partner.
December 03, 2025 Enterprises must rewire for Human+Machine delivery or risk falling behind in the Services-as-Software™ era.
December 03, 2025 Autonomy.Computer rethinks agentic architecture to deliver viable scale without blowing up cost, complexity and risk.
December 03, 2025 Telco COOs must team up with their CTOs and partners to deliver AI driven field services outcomes.
December 02, 2025 Without codified knowledge and shared visibility, you can lose up to 10% of value annually due to fragmented data and decisions.
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December 02, 2025 HFS Research and EdgeVerve explore what next-gen GBS truly looks like in practice and beyond the slideware.
December 02, 2025 AI growth hinges on how effectively organizations strengthen their security, governance, and control over data.
December 01, 2025 A guide for CIOs to shift from cloud projects to cloud products and build a continuously modernized, AI-ready cloud.
December 01, 2025 A look at how Accenture performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Capgemini performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Cognizant performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how EY performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Infosys performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Genpact performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how TCS performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Deloitte performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Bristlecone performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how HCLTech performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how IBM performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how KPMG performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Mindsprint performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Fractal performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how GEP performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how ITC Infotech performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how PwC performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Virtusa performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
December 01, 2025 A look at how Wipro performed in the HFS Horizons: Intelligent Supply Chain Services, 2025.
November 26, 2025 A look at how Accenture performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how Capgemini performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how EY performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how Infosys performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how Cognizant performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how Deloitte performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how HCLTech performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how KPMG performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how PwC performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how TCS performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how Wipro performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how NTT DATA performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 26, 2025 A look at how UST performed in the HFS Horizons: Enterprise Blockchain Services, 2025.
November 25, 2025 HCLTech’s Analyst Day, the company demonstrated transformation from a diverse portfolio into a unified Services-as-Software model.
November 25, 2025 Movate believe it has developed a roadmap that will drive enterprises towards production with Agentforce.
November 25, 2025 Quality today is about engineering trust at scale, not just finding defects.
November 25, 2025 Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
November 24, 2025 Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.
November 24, 2025 GBS reflects the enterprise value chain and is unique in able to help life sciences address their unprecedented revenue headwinds.
November 21, 2025 This POV describes how enterprises must take part in creating India's semiconductor supply chain.
November 21, 2025 A look at how HCLTech performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how EY performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Deloitte performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Accenture performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Brillio performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Wipro performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how TCS performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Infosys performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Emids performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Cognizant performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how CitiusTech performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Atos performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Birlasoft performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how SoftServe performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Optum performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how NTT DATA performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Mindsprint performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how LTIMindtree performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Innova Solutions performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Indegene performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Hitachi Digital Services performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Hexaware performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Genpact performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how EXL performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how EPAM performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Coforge performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Capgemini performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Altimetrik performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Akkodis performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how UST performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Zensar performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how WNS performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how WinWire performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Virtusa performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Sonata Software performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how PWC performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Persistent performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how KPMG performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 21, 2025 A look at how Infinite Computer Solutions performed in the HFS Horizons: Life Sciences Service Providers, 2025
November 20, 2025 Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025 Treat process intelligence as the AI context fabric. If you can’t trace a dollar to a process change, your AI isn’t intelligent.
November 20, 2025 WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025 Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
November 19, 2025 Kissflow ringfences citizen development, allowing CIOs to scale innovation and control chaos
November 19, 2025 CrewAI is reshaping enterprise automation with an AI agent orchestration platform in 60% of the Fortune 500.
November 19, 2025 An assessment of the supply chain service providers landscape.
November 19, 2025 This POV continues about the advancements in Vibe Coding and the potential challenges and benefits it presents.
November 19, 2025 You’re either accelerating your transitions or becoming irrelevant.
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November 19, 2025 HFS Research and Ema explore how agentic AI is transforming enterprise operations and shaping the future human-plus-AI workforce.
November 18, 2025 Most enterprise attempts at offsetting fail.
November 18, 2025 While life sciences providers have earned strong trust from enterprise and partners, they must now prove impact, not just intent.
November 18, 2025 To avoid the business resilience risk of code collapse, CTOs must lead developers to treat prompts as their source of truth.
November 18, 2025 Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.
November 18, 2025 How to escape the code-heavy models that perpetuate an outdated ecosystem and inflate tech debt.
November 17, 2025 Life sciences enterprises expect partners to co-own innovation, not just deliver services, by investing in IP and real outcomes.
November 17, 2025 SUSAN shows how AI agents can test, validate, and strengthen continuity long before a real crisis.
November 17, 2025 The HFS Horizons: Life Sciences Service Providers, 2025 highlights the industry revenue headwinds and the limitations of suppliers.
November 14, 2025 AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
November 14, 2025 Mid-markets have endured disadvantages, smaller budgets and teams, and lower margins. But the AI era has shifted the landscape.
November 14, 2025 Agentic AI is collapsing enterprise silos, turning decades of supply chain interoperability dreams into operational reality.
November 13, 2025 An assessment of the leading service providers delivering enterprise blockchain.
November 13, 2025 T&H service providers are performing well in delivering efficiency and cost impact.
November 13, 2025 T&H industry has spent the last few years rebuilding operations and restoring traveler confidence.
November 12, 2025 A look at how Accenture performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Amdocs performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Capgemini performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Cognizant performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how EY performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how HCLTech performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Hitachi Digital Services performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how IBM performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Infosys performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how TCS performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Wipro performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Atos performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Ascendion performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Coforge performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Mphasis performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Akkodis performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Rhino.ai performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Prodapt performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Persistent Systems performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how NuSummit performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how LTIMindtree performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Brillio performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Birlasoft performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Sonata Software performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Unisys performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Virtusa performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Unqork performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Softtek performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Fujitsu performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 A look at how Torry Harris performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
November 12, 2025 Senior BFSI industry leaders must set red lines or watch policymakers, markets, and public opinion impose them instead.
November 12, 2025 Automation solves today’s problems but GenAI-driven reinvention defines tomorrow’s mortgage leaders.
November 12, 2025 Data chart from “HFS Horizons: Intelligent Supply Chain Services, 2025” shows where the money is flowing.
November 12, 2025 More than 70% enterprises are investing in planning and supplier management.
November 11, 2025 Consulting’s future is AI-powered, orchestrated, and outcome-based, not effort-driven.
November 11, 2025 SC Leaders don’t need new strategy, just focus, these capabilities drive 70% of spend and deliver faster, scalable value.
November 11, 2025 Infosys urges enterprises to redesign governance and process foundations to scale agentic AI responsibly.
November 11, 2025 Six challenges for semiconductor enterprise clients in 2025.
November 10, 2025 IBM’s acquisition of Cognitus signals a pivot from the old services-led model toward IP-first SAP transformations.
November 06, 2025 This DVP mentions the advantages of stablecoins over CBDCs even with the respective challenges of both CBDCs and stablecoins.
November 06, 2025 HFS Horizons: Life Sciences Service Providers, 2025
November 06, 2025 Data is driving digital sovereignty, which is critical for a company's leadership to understand and manage global risks.
November 06, 2025 Mortgage operations simply can’t scale on people alone; technology is the real lever to offset brutal margin pressure.
November 05, 2025 How procurement leaders can escape AI pilot purgatory and deliver faster, smarter, operational impact at scale.
November 04, 2025 Productivity will decide who owns the AI future and tools like InfoTurf.ai will help you stay on the winning side.
November 04, 2025 Mortgage leaders can use this report as a strategic guide to identify top technology partners.
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November 04, 2025 HFS’s Rohan Kulkarni and Hitachi Digital Services Paul Watson on tackling life sciences’ $1.5T challenge.
October 31, 2025 Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.
October 31, 2025 Transitions are the new foundation of enterprise agility where value, trust, and transformation are built or broken.
October 30, 2025 AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
October 28, 2025 Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
October 27, 2025 This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 24, 2025 Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.
October 24, 2025 GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 24, 2025 This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 24, 2025 Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
October 23, 2025 The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 23, 2025 This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 22, 2025 A look at how Accenture performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Capgemini performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how HCLTech performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Infosys performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how LTTS performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how TCS performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Tech Mahindra performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Wipro performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how ACL Digital performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Cyient performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how eInfochips performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how GlobalLogic performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Harman performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how LTI Mindtree performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Quest Global performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Tata Elxsi performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Tessolve performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how UST performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Mirafra Technologies performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Qualitest performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 22, 2025 A look at how Sasken performed in the HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025.
October 17, 2025 GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025 This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 17, 2025 Co-innovation is no longer optional so build outcome based ecosystem or fall behind.
October 17, 2025 The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 17, 2025 Pharmas must make “rebuilding trust” a core KPI to turn scientific innovation into sustainable business outcomes.
October 16, 2025 Bank CXOs must measure enterprise debt rigorously.
October 15, 2025 Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.
October 15, 2025 This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.
October 15, 2025 Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 15, 2025 Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
October 14, 2025 Enterprises need Workday partners that drive AI-led, experience-driven transformation tied to business outcomes.
October 13, 2025 Enterprise tech leaders are stuck with bloated development cycle when what they need is speed, and a clear path to value.
October 13, 2025 TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.
October 10, 2025 Enterprises are sending clear signals: investments are shifting to consolidation and efficiency-led transformation.
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October 09, 2025 HFS’s Josh Matthews and Publicis Sapient’s Masud Haq: $2T clean vs $1T fossil (IEA); projects up, nuclear + batteries balance the mix.
October 09, 2025 Lidd AI helps enterprises escape pilot purgatory by fast-tracking AI from discovery to scale with measurable business impact.
October 09, 2025 Our Horizons evaluation encompassed 15 service providers, drawing insights from 40 lenders and partners that contract with them.
October 07, 2025 AI is making precision medicine surge: ~50% of FDA approvals by 2035. Build AI, data, and clinical infrastructure now or lose out.
October 06, 2025 The payer market is toast and if you have investments like platforms in there, it is time to bail.
October 06, 2025 Software-defined product is an effective solution for faster new model and feature rollouts, while assuring aftermarket revenue.
October 03, 2025 New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.
October 03, 2025 Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.
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October 03, 2025 HFS’s Tony Filippone and ICG’s Stephanie Ayoub on turning research into action to drive transformation across Saudi & MENA.
October 03, 2025 Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.
October 01, 2025 Agentic AI is key to life sciences to help manage their revenue decline realities of the future.
October 01, 2025 The expense of the new $100k H-1B visa fee slams the labor arbitrage door on employing US-based foreign talent.
October 01, 2025 AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
September 30, 2025 Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.
September 30, 2025 The fastest five service providers demonstrate organic and inorganic AI investments to help enterprises realize their AI ambitions.
September 29, 2025 Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.
September 26, 2025 The need to embed cybersecurity into strategic decision-making has never been more urgent.
September 26, 2025 Use these five clauses now to protect data, IP & liability.
September 25, 2025 An assessment of the leading service providers in the semiconductor industry.
September 25, 2025 Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.
September 22, 2025 To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.
September 19, 2025 Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
September 19, 2025 Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.
September 17, 2025 Accenture’s IAMConcepts deal signals that access and sovereignty now define enterprise cybersecurity.
September 16, 2025 This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
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September 16, 2025 HFS’s Saurabh Gupta chats with JTI’s Jay Desai on how business, IT, and cybersecurity are breaking down silos to drive enterprise resilience.
September 15, 2025 HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.
September 12, 2025 Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.
September 11, 2025 With trillions in revenues at risk, life sciences must adopt a radically different approach to protect and grow.
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September 11, 2025 HFS’s Saurabh Gupta chats with EY’s Matt Cox on how digital acceleration, AI, and legacy modernization are transforming the future of commercial banking.
September 09, 2025 The journey toward an AI-empowered, agile enterprise is challenging but underway in organizations across sectors.
September 05, 2025 AI is accelerating shadow IT as business users build concepts into apps. IT needs representation. FDE may be the answer.
September 05, 2025 AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
September 05, 2025 Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
September 04, 2025 Your screens could become a separate revenue generating engine through solutions like Wipro VisionEdge.
September 04, 2025 CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
September 03, 2025 This report sheds light on how client risks and demands drive innovation in the evolving cybersecurity landscape.
September 03, 2025 CAST Software's solutions provide portfolio facts for business executives, and deep dives into codebases for IT leaders.
September 03, 2025 Collaborate with service providers to turn strong designs into manufacturing benefits.
September 03, 2025 Shift from talking about innovation to demonstrating real, measurable results.
September 02, 2025 Global firms link with universities to drive commercial tech. Indian leaders risk lagging in AI hardware and semiconductors.
September 02, 2025 Enterprises subscribe to the notion of "AI as a catalyst to reimagine the business" stall in experimentation instead of scaling.
September 02, 2025 A successful pivot from traditional IDP to agentic-driven workflow automation.
September 01, 2025 Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
September 01, 2025 This DVP explains the trend of telecom clients' dynamics of shifting service provider relations and how it reshapes the industry.
August 29, 2025 Enterprises must reduce custom builds and focus on business outcomes and speed. TCS Crystallus helps with pre-built accelerators.
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August 28, 2025 HFS’s Josh Matthews chats with LTIMindtree’s Ramesh Kannan on how energy transition, AI, and talent are reshaping the future of utilities.
August 27, 2025 For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 26, 2025 Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
August 26, 2025 Altimetrik helps enterprises cut through complexity and build the foundational capabilities.
August 25, 2025 BBB upending healthcare, shift in demographics, and out of control increases should motivate employers to embrace new models.
August 25, 2025 Empowering deskless workers with digital tools, culture, and AI by placing them at the center of enterprise transformation.
August 25, 2025 Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
August 25, 2025 A look into the implications of the Wipro-Harman deal for enterprises and the broader market.
August 20, 2025 Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
August 20, 2025 A look at how Deloitte performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Cognizant performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Accenture performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how TCS performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how PwC performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how KPMG performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how IBM performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how OneSource Virtual performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Mercer performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Kainos performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Capgemini performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Randstad Digital performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Hexaware performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how DXC Technology performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Strada performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how Protiviti performed in the HFS Horizons: Workday Services, 2025.
August 20, 2025 A look at how UST performed in the HFS Horizons: Workday Services, 2025.
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August 19, 2025 HFS’s David Cushman chats with Hitachi Digital Services CTO Premkumar Balasubramanian on deploying agentic AI at scale and managing its performance.
August 19, 2025 This bank isn't dabbing in transformation. It is betting big on tech and ecosystem partner to power global growth.
August 18, 2025 Mortgage lenders are outsourcing for convenience and cost optimization, not resilience. This model must change.
August 18, 2025 A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Cognizant performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Concentrix performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Genpact performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Infosys performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Mphasis performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Capgemini performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how HGS performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how IBM performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Virtusa performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 A look at how Wipro performed in the HFS Horizons: Digital Marketing and Sales Services, 2025.
August 18, 2025 Hurtling toward an agents-everywhere free-for-all? WRITER's Action Agent promises a fix - with caveats.
August 13, 2025 Assessing Workday partners’ ability to deliver impact via innovation, AI, and cross-suite, industry-specific transformation.
August 12, 2025 A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Firstsource performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how TCS performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how EY performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Sutherland performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how WNS performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 12, 2025 A look at how Sonata Software performed in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025.
August 11, 2025 Cheap delivery isn’t enough – enterprises need partners who can deliver smarter operating models and drive genuine transformation.
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August 11, 2025 HFS’s Ashish Chaturvedi chats with Nitesh Mirchandani of Mindsprint on how CPG–retailer convergence is reshaping go-to-market strategies.
August 11, 2025 A look at how Accenture performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Atos performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Deloitte performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how EY performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how HCLTech performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how IBM performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Infosys performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how TCS performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Wipro performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Capgemini performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Cognizant performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how DXC performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Fujitsu performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Hitachi Cyber performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how LTIMindtree performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how NTT DATA performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Orange Cyberdefense performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Amdocs performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Birlasoft performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how CyberProof (a UST Company) performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Hexaware performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Mphasis performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 11, 2025 A look at how Unisys performed in the HFS Horizons: Cybersecurity Services Capabilities, 2025.
August 08, 2025 The BBB will disrupt US healthcare and put supplier consolidation on steriods unless they can reinvent their value proposition.
August 08, 2025 This report serves as a critical call to action for CIOs in the banking sector.
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August 08, 2025 HFS's Saurabh Gupta talks with Khalid Siddiqui of IBM Consulting about moving from AI aspiration to enterprise-wide activation.
August 07, 2025 The realities of winning in data and AI: Lessons from the front line.
August 07, 2025 Finance transformation won’t scale on vision alone. It needs resilient foundations and reimagined talent.
August 06, 2025 AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
August 06, 2025 An assessment of the Digital Marketing and Sales service providers landscape.
August 04, 2025 The biggest barrier to AI success is the weight of legacy systems and outdated processes.
August 04, 2025 Cybersecurity is an enabler for E&U, not a constraint.
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August 04, 2025 HFS’s Hansa Iyengar chats with LTTS’s Abhishek Sinha on driving value through deep tech, innovation, and outcome-led models in a fast-changing market.
August 04, 2025 WRITER provides a full-stack platform for enterprises to build, activate, and supervise custom AI agents.
August 01, 2025 Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
July 31, 2025 Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
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July 31, 2025 HFS’s Rohan Kulkarni joins Exponential AI's Nikhil Mendhi to discuss the gap between healthcare’s AI ambitions and real-world execution.
July 30, 2025 When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.
July 30, 2025 An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
July 25, 2025 TTHL are shifting their focus toward operational efficiency and customer value, with innovation taking a slightly lower priority.
July 25, 2025 Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
July 24, 2025 An assessment of the leading service providers in cybersecurity resilience and innovation.
July 23, 2025 The future of fan engagement is about activating the right insights in the right format at the right moment.
July 22, 2025 Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.
July 16, 2025 THL leaders must continue focusing on pragmatic modernization while addressing the need to balance core with edge.
July 16, 2025 Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
July 16, 2025 A practical guide to deploying AI employees and scaling agentic transformation for measurable impact across enterprise functions.
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July 15, 2025 HFS's Joel Martin chats with EY’s Cedric Foray on the evolving telecom landscape.
July 14, 2025 Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
July 14, 2025 Clinical agentic is our only path to bridge the huge and growing divide between demand for care and shrinking supply of clinicians.
July 11, 2025 ITCMAARS is a phygital platform designed by ITC to overhaul how Indian agriculture functions.
July 11, 2025 Cognizant commits to faster customer outcomes through vibe coding, industrialized AI, and multi-agent orchestration.
July 11, 2025 Eclypses secures enterprise data at the application layer using quantum-safe, token-based encryption.
July 11, 2025 That opportunity is going begging.
July 09, 2025 The fastest five service providers share common traits: AI-first, domain-deep, US-centric, and proprietary AI platforms.
July 09, 2025 Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
July 08, 2025 Decades of technical and process debt mean static and semi-flexible workflows deliver limited outcomes in today’s world.
July 03, 2025 Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
July 03, 2025 Forget governance models. Focus on social determinants of health to drive real impact and better health outcomes.
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July 03, 2025 HFS’s Ashwin Venkatesan speaks with Digant Shah of Bosch on how the company is redefining engineering and R&D in the era of software-driven innovation and AI.
July 01, 2025 Coforge stands out by scaling enterprise AI through execution, not hype—focusing on real impact over flashy GenAI promises.
July 01, 2025 A look at how Telus Health performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how UKG performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how ADP performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Alight performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Benefitfocus performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how bswift performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Businessolver performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Conduent performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Dayforce performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Empyrean performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Gusto performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Jellyvision performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Mercer performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Paychex performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Insperity performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how SAP performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how WTW performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Maestro performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Namely performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Oracle performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how PlanSource performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Trinet performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Workday performed in the HFS Horizons: Employee Benefits Administrators, 2025.
July 01, 2025 A look at how Infor HCM performed in the HFS Horizons: Employee Benefits Administrators, 2025.
June 30, 2025 Enterprises' GenAI success will not be decided by who writes the best prompt; instead, it will be decided by how you buy.
June 30, 2025 HFS take on Accenture's bold announcement of Reinvention Services.
June 30, 2025 In the current period of macroeconomic and policy unpredictability, enterprises should move beyond tactical cost savings.
June 30, 2025 With transformation costs falling, leaders must go beyond pilots, embed GenAI across workflows, and design new business models now.
June 30, 2025 The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.
June 26, 2025 A pragmatic deep dive into the AI endeavors of the North American consumer goods sector.
June 25, 2025 Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
June 25, 2025 This report covers the top technology partners for cybersecurity across a mix of software, hardware, and cloud providers.
June 24, 2025 A look at how Accenture performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025
June 24, 2025 A look at how Capgemini performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025
June 24, 2025 A look at how Cognizant performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025
June 24, 2025 A look at how Deloitte performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025
June 24, 2025 A look at how HCLTech performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025
June 24, 2025 A look at how Infosys performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Kyndryl performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how TCS performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Wipro performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Coforge performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how EY performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how KPMG performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how LTIMindtree performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how PwC performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Randstad Digital performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Sutherland performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how TP performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how UST performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how WNS performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Baringa Partners performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how HGS performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how ITC Infotech performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Mindsprint performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how Pomeroy performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 A look at how TTEC performed in the HFS Horizons: Intelligent Retail and CPG Ecosystems, 2025.
June 24, 2025 $1.5T SaS market accelerates as services and software converge—three models reshape enterprise buying and delivery.
June 24, 2025 How should the non-bank mortgage industry prepare for the inevitable transformation it will bring? A mortgage industry discussion.
June 24, 2025 VoC and VoP feedback shows you must sharpen your GTM story, co-innovation roadmap, and strategic vision to boost cybersecurity.
June 24, 2025 Industrial waste is an order of magnitude larger than consumer waste.
June 23, 2025 The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.
June 20, 2025 Doctor shortage combined with diluting their time by administrative process can be mitigated by multi-agentic AI.
June 20, 2025 Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 19, 2025 You can’t scale AI on fragmented ops. Celonis puts process intelligence at the heart of enterprise transformation.
June 19, 2025 Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
June 19, 2025 Harness interoperability, resilience, and adaptability to outperform your competitors.
June 19, 2025 Enterprises must govern Agentic AI differently from AI agents or risk invisible security, compliance, and control failures.
June 18, 2025 UM and PA's are admin processes tend to delay care causing harm to patients, AI is the best approach to mitigate the dangers.
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June 18, 2025 HFS's Saurabh Gupta chats with Deepak Arora of HCLTech about the transformation reshaping commercial banking.
June 17, 2025 The HFS 2025 voice of the SI partners survey reveals which tech vendors enable their ecosystem to truly drive enterprise value.
June 16, 2025 AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 16, 2025 Mindcorp.ai is automating—not just assisting—high-value knowledge work through AI-powered agent teams.
June 13, 2025 Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 13, 2025 FP&A is evolving from reporting to real-time decisions driven by clean data, business context, and cross-functional talent.
June 13, 2025 As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 13, 2025 The energy and utilities industry must leverage ecosystem partnerships to deploy Agentic AI and E&U transition.
June 12, 2025 HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.
June 12, 2025 AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
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June 12, 2025 HFS's Saurabh Gupta speaks with Gil Rosen, CMO of Amdocs, about Amdocs' bold expansion into IT services through Amdocs Studios.
June 12, 2025 Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 11, 2025 Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 10, 2025 Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
June 10, 2025 Genpact bets on Business Data Services to operationalize AI and drive real enterprise outcomes.
June 10, 2025 The E&U market for consulting, technology, and broad business services from IT to engineering is growing.
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June 10, 2025 HFS’s David Cushman and Publicis Sapient’s Sheldon Monteiro on how a ‘non-conflicted’ approach helps enterprises escape legacy and scale AI faster.
June 10, 2025 AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
June 10, 2025 If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.
June 09, 2025 Leaders across business, politics, and society must find new ways of communicating beyond GDP, growth, and traditional economics.
June 09, 2025 Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.
June 09, 2025 Automakers retrofit Western EVs globally, but today’s fragmented market needs regionally tailored, ecosystem-led ER&D.
June 06, 2025 Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
June 06, 2025 A playbook for IT leaders: Generative AI (GenAI) has the power to revolutionize industries, but scaling it is no walk in the park.
June 05, 2025 Agentic is charging hard and fast at enterprise leaders – and they worry that support for its responsible adoption is lagging.
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June 04, 2025 Fireside Chat featuring Phil Fersht, CEO and Chief Analyst at HFS Research, in conversation with Angan Guha, CEO & MD of Birlasoft.
June 04, 2025 Harmoni.AI brings together AI-powered service delivery platforms, technology accelerators, and industry frameworks.
June 04, 2025 Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 04, 2025 RCPG leaders must select partners based on their proof of future-ready innovation capabilities.
June 03, 2025 Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
June 03, 2025 Writer has built a robust trust foundation reflecting where enterprise AI is heading.
June 03, 2025 Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
June 03, 2025 Hot Tech Profile: AidenAI blends AI+digital services, driving AI-driven automation for modernization & greenfield deployments.
June 03, 2025 Most health systems retain data for 7–10+ yrs, yet 90% goes unused in care, raising risks from unused, over-retained patient data.
June 02, 2025 Centific redefines enterprise AI with smaller, specialized models built for real-world environments, efficiency, and trust.
June 02, 2025 Kognitos is more than an automation platform—it’s a rethink of the programming paradigm.
June 02, 2025 A look at how EXL performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how DXC Technology performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Deloitte performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Cognizant performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Coforge performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Capgemini performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Accenture performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how LTIMindtree performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how KPMG performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Infosys performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how IBM performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Hitachi Digital Services performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how HCLTech performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Genpact performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how EY performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Xceedance performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how WNS performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Wipro performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Virtusa performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how TCS performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Sutherland performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how PwC performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 A look at how Mphasis performed in the HFS Horizons: Insurance Services, 2025
June 02, 2025 Vibe coding is a glimpse into the future of software development, but one that demands careful oversight and proper planning.
May 30, 2025 In the 1st of 4 parts, the task-based agentic AI is seen to address specific transactions.
May 30, 2025 This PoV explores how enterprise R&D must adapt for the SDVs era, digital innovation, and new mobility business models.
May 30, 2025 T&H enterprise leaders are widening the lens from short-term ROI to resilience, talent access, and transformation support.
May 29, 2025 An assessment of the leading consulting, technology, and business services providers in the retail and CPG industry.
May 28, 2025 Despite AI hype and investment, enterprises are held back by legacy tech, rigid structures, and poor data—not the algorithms.
May 28, 2025 This article talks about customer and partner experience of IT service providers in the E&U industry.
May 28, 2025 No industry has figured out its talent transition, but energy’s turbulence offers a mirror to other sectors.
May 28, 2025 With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.
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May 28, 2025 HFS’s Rohan Kulkarni and EY’s Kim Dalla Torre discuss keeping health plans financially strong amid global healthcare shifts.
May 28, 2025 Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
May 28, 2025 Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.
May 28, 2025 In an era where emotional equity is one of the rarest assets, the inability to amplify that connection is a missed opportunity.
May 27, 2025 This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.
May 27, 2025 Apple’s India pivot highlights concentration risks—enterprises must diversify supply chains and act fast to secure resilience.
May 26, 2025 Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025 The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
May 26, 2025 Pharma's need a revolutionary CIO agenda to power their growth that is facing multi-factor pressures.
May 23, 2025 It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
May 23, 2025 Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.
May 23, 2025 An ambitious vision of a unified ‘supply chain operating system’ connecting planning, execution, and partners end-to-end.
May 22, 2025 HDS aligns Azure with sector needs, blending engineering depth across key industries.
May 22, 2025 Process and data debts remain supply chain and procurement’s most significant operational liabilities.
May 22, 2025 The highlight explores HDS' HARC for AI platform that offers real-time visibility, predictive insights, and cost management.
May 22, 2025 Enterprise leaders have cozily operated within a stable social contract for decades. AI is breaking it.
May 21, 2025 In our latest research, clients rated providers poorly on IP development, R&D investment, and effective fintech collaboration.
May 21, 2025 Service providers are falling short on commercial banking-specific IP and scalable talent.
May 21, 2025 Clarifies what CISOs must deliver to boards, what they shouldn’t own, and how to align accountability with authority.
May 20, 2025 Before regulation hampers AI’s positive potential due to a lack of corporate responsibility...
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May 20, 2025 HFS's David Cushman chats with Alan Flower of HCLTech on delivering real ROI from Generative AI at scale.
May 19, 2025 If that was ever an opportunity to differentiate, it’s now.
May 19, 2025 CFOs treating talent as infrastructure are turning transformation into business impact.
May 19, 2025 Cloud is now the operating system for AI transformation. Enterprises must rethink strategy, sourcing, and governance.
May 16, 2025 Reimagine GCCs as innovation powerhouses—not cost sinks.
May 15, 2025 SAP emphasizes cloud, AI, and ecosystem-wide connectivity as the recipe for resilience.
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May 15, 2025 HFS's Ashwin Venkatesan chats with leaders from Penske and HDS on how AI innovation is transforming fleet management.
May 14, 2025 AI is the new attack surface—secure it with layered defenses, governance controls, and enterprise-wide accountability.
May 14, 2025 A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
May 14, 2025 Tinkerers stall. Orchestrators win by scaling agentic AI fast with secure platforms, real governance, and enterprise control.
May 14, 2025 AI engineering pushes past the limits of traditional software development exposing an observability gap.
May 14, 2025 Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
May 12, 2025 Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
May 12, 2025 Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.
May 08, 2025 AI is your escape from technical debt—not because it makes legacy cheaper, but because it gives you the tools to tear it down.
May 07, 2025 This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.
May 07, 2025 A look at how Accenture performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Capgemini performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Cognizant performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how EY performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Hitachi Digital Services performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Infosys performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how LTIMindtree performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how TCS performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Wipro performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Birlasoft performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Cyient performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Deloitte performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how EXL performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how HCLTech performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how IBM performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how KPMG performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how PwC performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Schneider Electric performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Siemens Energy performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how Fujitsu performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 07, 2025 A look at how NTT Data performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
May 06, 2025 Benefits complexity is rising. Choosing the right admin partner means balancing coverage and service tech.
May 06, 2025 By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.
May 06, 2025 US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.
May 06, 2025 A look at how Accenture performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Akkodis performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Capgemini performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Cognizant performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Cyient performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Harman DTS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how HCLTech performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Infosys performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how LTTS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Tata Elxsi performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how TCS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Wipro performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Tech Mahindra performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how ACL Digital | Alten Group performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Bertrandt performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Bosch SDS performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how EDAG performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how eInfochips performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how EPAM performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Innova Solutions performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how KPIT performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Quest Global performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how UST performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Accion Labs performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Birlasoft performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how CI&T performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Engineering Industries eXcellence performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Randstad Digital performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 06, 2025 A look at how Softtek performed in the HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025
May 05, 2025 Self-insured healthcare is transforming fast, creating a $600B market across five cost–wellness employer archetypes.
May 02, 2025 Global services must shift from scale to outcomes—rewiring models, mindsets, and metrics for purpose-led value.
May 01, 2025 Retail and consumer goods leaders are facing a fragmented future—and must choose where to play.
May 01, 2025 BFSI and healthcare sectors are driving Q4 2024 growth for ‘Fastest Five’ , but enterprise buyers should be cautious.
April 30, 2025 Birlasoft, a challenger in the Azure space, bets on growth with AI, industry-focused solutions, and enterprise modernization.
April 29, 2025 Cloud and analytics remain indispensable—but they need to be wired into new AI-driven engines of value.
April 29, 2025 Leaders must revamp AI training to be adaptive that blends artistic and scientific talent.
April 29, 2025 CerebrixOS enables enterprises and service providers to transition from traditional people-driven models to AI-driven, scalable, and secure data and agentic
April 29, 2025 The PoV explains emerging technologies that manufacturers should not miss in this disruptive era.
April 29, 2025 This report explores how DHL leveraged a technology-led BPaaS model alongside Wipro to accelerate transformation.
April 28, 2025 AI is transforming cyber defense—enabling faster detection, smarter response, and a shift from reactive to anticipatory security.
April 28, 2025 AI and cybersecurity are no longer separate — their convergence defines the future of enterprise risk and resilience.
April 28, 2025 AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 28, 2025 The PoV urges manufacturers to adopt emerging technologies for resilient supply chains and competitiveness amid global volatility.
April 28, 2025 There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.
April 25, 2025 90% of outsourcing spend now aligns to HFS’ eight strategic domains, with just four accounting for over half.
April 25, 2025 Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.
April 25, 2025 Tariffs are killing the offshore model, IT industry must reinvent or risk irrelevance.
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April 25, 2025 HFS's David Cushman and Ascendion's Paul Roehrig explore when to act on enterprise AI, why software is the best starting point, and how AI is redefining work.
April 24, 2025 Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.
April 24, 2025 HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.
April 24, 2025 Sportian was built by the sports sector, for the sports sector.
April 23, 2025 An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.
April 22, 2025 Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 22, 2025 Healthcare is at a critical junction, with IoT improving outcomes, reducing costs, enhancing patient experience, and equity.
April 22, 2025 The public sector doesn’t need to eliminate outsourcing, but rather ensure it delivers clear, people-first outcomes.
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April 22, 2025 Fireside Chat with Phil Fersht, CEO and Chief Analyst at HFS Research, and Venu Lambu, CEO (Designate) of LTIMindtree.
April 21, 2025 GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
April 21, 2025 Enterprises must look beyond short-term ROI and avoid knee-jerk budget cuts in response to daily market disruptions.
April 21, 2025 AI Risk helps enterprises scale GenAI with GRCC, AI agents, real-time controls, and traction in regulated markets.
April 21, 2025 Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.
April 21, 2025 Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.
April 17, 2025 As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.
April 17, 2025 Uncertainty continues to impact TWILCTH revenue, but there are green shoots in North America that a slowing Europe offset.
April 17, 2025 Orion by Innova Solutions helps GCCs scale innovation & align with parent goals through tailored support and ecosystem integration.
April 17, 2025 Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.
April 16, 2025 Real procurement leaders are ditching ESG box-ticking and using AI to predict risk, verify suppliers, and cut costs.
April 16, 2025 An assessment of ER&D service providers addressing the why, what, how and so what.
April 16, 2025 India’s healthcare is under pressure, tariffs and AI disruption demand urgent, proactive action.
April 16, 2025 Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.
April 16, 2025 Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
April 15, 2025 BFS firms must treat tariff turmoil like past crises—only a fast, focused, flexible response will safeguard tech and resilience.
April 15, 2025 HFS Supply Chain Singularity framework—a vision for transforming supply chains into intelligent, integrated, and autonomous systems.
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April 15, 2025 HFS's Don Ryan chats with KPMG’s Ron Walker and Thomas Davies on scaling managed services successfully.
April 14, 2025 Crusty, old RFPs are dead, and sales teams are celebrating the technology that has defeated procurement’s dreaded go-to tool.
April 14, 2025 AI and protectionism are rewriting tech delivery—enterprises must rewire IT models for speed, resilience, and real outcomes.
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April 14, 2025 Eviden's Chetan Manjarekar joins HFS Research to break down the latest trends, challenges, and innovations shaping the generative enterprise.
April 11, 2025 Trump tariff's are going to make healthcare cost not just unaffordable but impossible to access.
April 11, 2025 Service providers are engaging more deeply with the clients and partners to navigate complexity and enhance efficiency.
April 11, 2025 BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.
April 10, 2025 RCG faces price-sensitive yet principle-driven buyers—CIOs need bold, multifaceted agendas to stay ahead.
April 10, 2025 Strategic partnerships and integrated ecosystem are key to delivering value combining tech and domain expertise.
April 10, 2025 Use our frameworks to decide on suitable use cases for agentic AI, and to map your route to widespread adoption.
April 09, 2025 Appian tackles process debt with a unified platform for scalable, governed automation and AI readiness.
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April 09, 2025 HFS’s Ashish Chaturvedi joins C TWO CEO Erik Lien to explore key business drivers of intelligent automation orchestration.
April 08, 2025 Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
April 08, 2025 GenAI should enhance, not replace, the elements of sports media that create an emotional connection.
April 08, 2025 Transition planning is the single most important piece of regulation needed to systemically address sustainability.
April 08, 2025 BFS firms are stuck in AI productivity. Our roundtable, in collaboration with Infosys, reveals how to unlock AI-first growth.
April 08, 2025 This report covers the top technology partners for commercial banks across a mix of software, hardware, and cloud providers.
April 07, 2025 Technology has become a strategic enabler for growth, resilience, and competitive advantage across ER&D services.
April 04, 2025 Service providers are enabling clients navigate complexity, unlock growth, and deliver differentiated products.
April 04, 2025 The opportunity to create significant competitive differentiation through AI is available today but will diminish over time.
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April 04, 2025 HFS’s Saurabh Gupta talks with Piyush Jain of L&T Technology Services about the impactful convergence of the physical and digital worlds.
April 03, 2025 Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
April 03, 2025 Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.
April 03, 2025 Trade wars and protectionism are accelerating the shift from offshore talent to Services-as-Software (SaS), redefining enterprise service delivery.
April 02, 2025 HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
April 02, 2025 Pilots aren’t enough. At a Coforge-HFS roundtable, execs called for real structural change to scale GenAI and agentic AI.
April 02, 2025 The future of pharma GBS must address enterprise strategic priorities instead of a being a task level cost manager.
April 02, 2025 Sports organizations must shift their mindset to lean on service providers for what they’re actually good at—digital transformation.
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April 02, 2025 HFS's David Cushman joins Inflection AI's Ted Shelton to explore how Agentic is accelerating enterprise AI adoption.
April 01, 2025 A broader market shift is underway, with enterprises increasingly integrating AI directly into their core data platforms.
March 28, 2025 Penske & Hitachi Digital integrate AI-powered Proactive Diagnostics & Guided Repair to transform fleet operations.
March 28, 2025 Ascendion has fully integrated sister company Collabera Digital, in a move to compete in AI-led engineering outside North America.
March 28, 2025 The telecom industry must take its opportunity in decarbonization, supply chain responsibility, and social impact.
March 28, 2025 The energy and utilities industry needs new clarity from its CIOs.
March 27, 2025 The health system CIO agenda will be critical for business viability, future proofing, and transforming care delivery.
March 27, 2025 Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.
March 27, 2025 Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
March 26, 2025 NVIDIA’s GTC25 laid foundations for compute power to trigger a new wave of digital reshoring. It’s time to reshore intelligence.
March 25, 2025 Coca-Cola Bottlers Japan wants to enhance uptime, optimize operational costs, and shift the equipment business to profit-making.
March 25, 2025 HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.
March 24, 2025 AI is transitioning from an experimental capability to a standardized commercial functionality within technology stacks.
March 24, 2025 AI refresh powers WNS Procurement’s digital suite. Smarter insights, risk alerts, and value for enterprises navigating disruption.
March 21, 2025 India must build a homegrown, affordable healthcare system—leaving the US's failed value-based care for local needs for the win.
March 19, 2025 The mid-office has emerged as the battleground for building adaptable supply chains.
March 19, 2025 CTOs must come to grips with another new kid on the AI block—Model Context Protocols.
March 19, 2025 Enterprises are betting on AI, but 45% of employees resist it. AI adoption demands workforce readiness—tech alone won't solve the gap.
March 19, 2025 ServiceNow's acquisition of Moveworks has raised the stakes in the AI-powered enterprise software race.
March 19, 2025 In the sports industry, the product is the player, and leaders must protect their athletes at all costs.
March 19, 2025 Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.
March 19, 2025 Move beyond hype of GenAI into scaled production. Cognizant UK&I customers have cut inefficiencies and unlocked new opportunities.
March 17, 2025 The long-term direction of the energy transition and broader sustainability has not changed.
March 17, 2025 IBM’s move to acquire DataStax is a bold bet on the value of fixing a big enterprise AI bottle neck: unstructured data.
March 13, 2025 WNS now holds a powerful card, but its success will be measured by how well it enables enterprises to operationalize analytics.
March 13, 2025 Persona-led AI solutions that address urgent and specific needs of C-suite leaders promise to break through stalled adoption to inspire enterprise-wide AI
March 13, 2025 Sports teams and leagues must meet fans where they are and match content distribution with demands.
March 12, 2025 Commercial banks own the high-value relationships, but they must play catch-up on digital hygiene with its retail banking siblings.
March 12, 2025 Fictiv illustrates how technology-led manufacturing platforms are reshaping the global supply chain landscape.
March 11, 2025 Inflection AI's new 'mixture-of-experts' model offers a path to high-performing, cost effective, enterprise scale AI.
March 11, 2025 Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.
March 11, 2025 The European Union recently released its anticipated “streamlining” of sustainability regulations.
March 11, 2025 Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.
March 11, 2025 As consumption shifts, AI-driven media strategies, data-backed fan engagement, and new revenue models are redefining the industry.
March 10, 2025 What applies to GenAI applies to any transformation effort, including sustainability.
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March 10, 2025 HFS Research and Infosys BPM explore Generative AI and the shift to Generative Business Services.
March 07, 2025 The health plan CIO agenda must be aligned to the business of risk instead of playing with old technologies.
March 07, 2025 Trust, leadership coaching, employee upskilling, and collaborative future-state envisioning form the foundation for sustainable AI development.
March 06, 2025 The POV describes IBM's quantum plans and strategies post its partnership with Yonsei University in S. Korea.
March 06, 2025 Look at the UN Sustainable Development Goals: All 17 relate to health.
March 06, 2025 DataArt, a provider of app development, data analytics, and cloud migration, has steadily gained recognition in the IT services industry.
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March 05, 2025 HFS Research explored the key insights from the HFS Horizons AADA Quadfecta study with WNS, a Horizon 3 leader.
March 04, 2025 A look at how Accenture performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how EY performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how HCLTech performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Infosys performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how NTT DATA performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Cognizant performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how IBM performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Capgemini performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Persistent performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Sutherland performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how TCS performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Virtusa performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Zensar performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Encora performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Infinite Computer Solutions performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Innova Solutions performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how KPMG performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how UST performed in the HFS Horizons: Telecom Service Providers, 2025
March 04, 2025 A look at how Wipro performed in the HFS Horizons: Telecom Service Providers, 2025
March 03, 2025 Services-as-Software is a growing reality. Genpact is on a mission to reinvent itself to drive AI at scale for business operations.
March 03, 2025 This POV covers macro-economic conditions and uncertainties that IT service providers must navigate.
March 03, 2025 The energy sector is not seen as either high-tech or sustainable.
March 03, 2025 HFS Research, in partnership with Infosys, recently hosted a roundtable of senior energy industry decision-makers.
March 03, 2025 Artificial intelligence is reshaping product development by improving cost, quality, and sustainability.
March 03, 2025 Integrate the wealth of data, analytics, and baselining that ESG reporting efforts generate.
March 03, 2025 Amid AI buzz, enterprise IT leaders must prepare for the quantum revolution, Microsoft's Majorana 1 chip is a breakthrough.
March 03, 2025 Retailers are leveraging AI-driven pricing to improve margin efficiency, demand forecasting, and omnichannel pricing.
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February 28, 2025 HFS's Saurabh Gupta and SLK's CEO Ajay Kumar had an insightful discussion about the industry's future.
February 27, 2025 UST’s Retail GenAI Platform provides a blueprint for expanding beyond isolated experiments to align AI with overarching business imperatives.
February 27, 2025 Workday tackles AI agent sprawl with its Agent System of Record, ensuring governance, security, and lifecycle management for digital workers.
February 27, 2025 Enterprises must maximize GCC potential by shifting from an 'us vs. them' mindset to collaboration and co-innovation with service providers.
February 27, 2025 Combining tech capabilities and attitude to address health outcomes will yield positive results.
February 26, 2025 AI-driven automation, regional supply chain resilience, and net-zero acceleration are survival mandates for chemical firms.
February 26, 2025 Firms that fail to recognize the hardware-software interdependence in supply chains will remain stuck in a cycle of partial automation.
February 24, 2025 IT service providers can help healthcare clients achieve sustainability, boost efficiency, cut costs, and accelerate digital transformation.
February 21, 2025 Karnataka thrives on ambition, leading in IT, GCCs & AI, but sustaining growth needs investment in infrastructure, talent, and policy.
February 20, 2025 Low-code was the precursor to prompt-based coding, and the lessons in this report are crucial for DevOps teams using both these solutions.
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February 20, 2025 HFS's Joel Martin speaks with Infosys's SP Singh about enhancing your speed to market with low-code and AI.
February 20, 2025 GBS moves from efficiency driver to trusted growth enabler.
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February 20, 2025 Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht and Klarity’s Founder and CEO Andrew Antos.
February 19, 2025 An assessment of telecom service providers, addressing the why, what, how, and so what.
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February 17, 2025 HFS's Joel Martin speaks with Softtek's Stephanie Moore about how Softtek's nearshore IT services model benefits the company and its clients.
February 13, 2025 A look at how McKinsey performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Persistent performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how PwC performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how WNS performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Bain & Company performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how LTIMindtree performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Mphasis performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Randstad Digital performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Sonata Software performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Sutherland performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how UST performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Brillio performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Ciklum performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Coforge performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Deloitte performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how EXL performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Firstsource performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Hexaware performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Hitachi Digital Services performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how IGT Solutions performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Movate performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Virtusa performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Wipro performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Infosys performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how KPMG performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how NTT DATA performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how TCS performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Birlasoft performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Accenture performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Ascendion performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how BCG performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Capgemini performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Cognizant performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Eviden performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how EY performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how Genpact performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how HCLTech performed in the HFS Horizons: Generative Enterprise Services, 2025
February 13, 2025 A look at how IBM performed in the HFS Horizons: Generative Enterprise Services, 2025
February 12, 2025 HFS OneOffice Hot Tech: Lyzr – Enabling scalable, governable AI agents for enterprises with built-in compliance, cost control, and flexibility.
February 12, 2025 The HFS Framework for telecoms to navigate challenges and succeed.
February 11, 2025 The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.
February 11, 2025 Tomorrow’s Golf League (TGL) is proving that AI and immersive technology can transform a sport and an entire industry.
February 10, 2025 Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.
February 10, 2025 Further refinements are essential to realize Databricks' vision of a unified, Al-driven future.
February 07, 2025 The AI blitz is forcing software vendors and service providers to cannibalize revenues, testing their friendship.
February 06, 2025 KPMG announced a new Head of Ecosystems as Services-as-Software shifts legacy opportunistic partnerships towards intentional ecosystems.
February 05, 2025 A look at how Cognizant performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Accenture performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Deloitte performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how IBM performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Infosys performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Publicis Sapient performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how PwC performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how TCS performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Globant performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how KPMG performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how LTIMindtree performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how NTT DATA performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Persistent performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Virtusa performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Dextara Datamatics performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Movate performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Mphasis performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Randstad Digital performed in the HFS Horizons: Salesforce Service Providers, 2025
February 05, 2025 A look at how Tech Mahindra performed in the HFS Horizons: Salesforce Service Providers, 2025
February 04, 2025 DeepSeek upends Silicon Valley's dominance. What does it mean for enterprises and the future development of AI models?
February 04, 2025 Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.
February 03, 2025 The care delivery delivery landscape is rapidly consolidating and will have significant impact on consumer health.
January 30, 2025 A guide for enterprise leaders on moving GenAI initiatives from endless pilots to successful organization-wide implementation and value creation.
January 30, 2025 This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
January 30, 2025 GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.
January 30, 2025 While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.
January 29, 2025 There is a win-win path to address health equity and power economic growth.
January 29, 2025 Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.
January 29, 2025 TrueFoundry simplifies MLOps with a system to combat the issues keeping CTOs awake at night.
January 29, 2025 Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and
January 29, 2025 Off the cuff analyst observations on market trends captured during an internal HFS discussion.
January 29, 2025 Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.
January 24, 2025 OpenAI and Microsoft make a land grab for your use of agentic AI with autonomous agents embedded in the enterprise stack.
January 23, 2025 Major sports leagues across various categories have proven successful in North America, and now cricket is joining the party.
January 23, 2025 Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.
January 23, 2025 Harmonization technology and process are key to bring agility in the financial close process.
January 23, 2025 Snowflake is making audacious strides to cement itself as the undisputed titan of the cloud data platform arena.
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January 23, 2025 HFS's Joel Martin speaks with Dr. Barry Sander & Rohit Kumar Patel about how quantum computing brings new experiences & capabilities to market.
January 22, 2025 The question for CFOs is no longer whether to adopt AI—it’s how to manage the flood of AI-generated decisions coming their way.
January 22, 2025 2025 sees the first mandated wave of CSRD reports: the EU’s Corporate Sustainability Reporting Directive.
January 22, 2025 HFS sets forth a framework for manufacturers that unlocks ROI by leveraging agility, digital threads, and intelligent operations.
January 21, 2025 Enterprise digital teams should focus on quality engineering, innovative testing, and training to be efficient with high quality.
January 21, 2025 Finance leaders must rethink financial reporting by automating reconciliations, centralizing data, and embedding compliance to enable real-time insights.
January 21, 2025 Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.
January 21, 2025 The fastest five blend domain and technology expertise with mid-tier agility, establishing themselves as a compelling choice.
January 20, 2025 The HFS Research Sustainability Framework.
January 17, 2025 The $19 billion supply chain sector is experiencing unprecedented challenges and opportunities.
January 17, 2025 Customer experience has become a critical battleground and also a competitive advantage for THL leaders.
January 17, 2025 Will business leaders go beyond the big names to maximize their sustainable impact and business value?
January 16, 2025 The impending AI-powered paradigm will redefine how shoppers interact with e-commerce platforms.
January 16, 2025 Anticipated growth of generative AI (GenAI) adoption reflects enterprises’ strategic pivot to leveraging AI for smarter, faster, and more adaptive supply
January 15, 2025 This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
January 15, 2025 Global aging trend drives demand for innovative elderly care solutions.
January 14, 2025 Oracle and Cerner are not a fit, time and performance have validate its time to maybe call it quits.
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January 14, 2025 HFS's Elena Christopher discusses findings from the "Best Service Providers for Commercial Banks, 2025" report with the Cognizant team.
January 14, 2025 Transform your enterprise with process intelligence and GenAI—redefining agility, driving innovation, and setting new benchmarks for excellence.
January 14, 2025 ASD affects 1 in 36 US children, with costs projected to hit $461B by 2025.
January 13, 2025 Tech giants continue to consolidate ESG and sustainability capabilities.
January 10, 2025 Companies that align Gen AI projects with realistic expectations and incremental milestones report greater satisfaction levels.
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January 10, 2025 HFS's Saurabh Gupta talks with Pradeep Kondabattini on Hyundai Mobis' ER&D GCC growth journey in India.
January 10, 2025 Empowering leaders to enhance fan engagements, strengthen connections, and create highly personalized, immersive experiences.
January 08, 2025 HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.
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January 07, 2025 HFS's Saurabh Gupta talks with Jasmine Ahmed about scaling AI for competitive advantage in GCCs.
January 02, 2025 AI's leap to 'superintelligence' is inevitable. The tech will reach maturity, but are enterprises prepared to harness it?
December 31, 2024 Transforming finance: shifting from routine transactions to strategic impact with technology, talent, and data-driven insights.
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December 30, 2024 HFS's Saurabh Gupta talks with Novartis's Mohua Sengupta about the evolution of Global Capability Centers (GCCs).
December 27, 2024 ISO 42001, the new international standard for managing artificial intelligence (AI), is rapidly gaining traction as a benchmark for ethical and responsible AI
December 26, 2024 AI-powered platforms are revolutionizing procurement, driving efficiency, resilience, and strategic value across the sourcing value chain.
December 20, 2024 Shifting to open-source AI seems like a genius move but comes with hidden costs, operational headaches, and legal minefields.
December 19, 2024 The technology sector produces (only?) 2-3% of global emissions, including hardware and chip manufacturing.
December 19, 2024 Adoption of GenAI in F&A is set to improve decision-making, productivity, and operational efficiency.
December 18, 2024 Zensar gains edge in life sciences with BridgeView, spanning R&D to commercialization solutions.
December 18, 2024 India's digital boom, PLI push, and talent hub status make it a top global destination for TMT investments.
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December 18, 2024 HFS's Joel Martin interviews David Gomes from Eclypses on simplifying data in transit security.
December 17, 2024 PE firms consolidate for scale and efficiency, aiding healthcare but raising concerns about balancing profits and patient-centered care.
December 17, 2024 A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how EY performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how TCS performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how IBM performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how NTT DATA performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how PwC performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Publicis Sapient performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Sonata Software performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how WNS performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 A look at how Persistent performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
December 17, 2024 US health insurers face declining margins. Aging populations, rising costs, and workforce shortages demand a redefined approach to value.
December 16, 2024 HFS' Purpose-based Performance model helps BCM firms ensure their innovation and tech investments are aligned with purpose.
December 13, 2024 Self-insured employer plans are transforming U.S. healthcare by controlling costs and improving outcomes, driving rapid care delivery changes.
December 13, 2024 America is getting older and sicker with growing shortage of clinicians; technology will be the only salvation to manage this perfect storm.
December 13, 2024 Mphasis acquired Silverline in 2023. A year later, we connect with leadership to see if the acquisition is delivering on its promise.
December 12, 2024 Banks must recalibrate their strategies to maintain market dominance in the evolving era of open banking.
December 12, 2024 Persistent's SASVA offers enterprise solutions that cut through the noise of big tech's generic capabilities.
December 12, 2024 Sustainability services revenue grew by an encouraging 66% over the past two years.
December 12, 2024 Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024
December 12, 2024 ESG and sustainability services are undergoing significant growth, supported by their strategic importance.
December 11, 2024 Manufacturers need a tailored, multi-layered cybersecurity approach in OT, securing against APTs and evolving cyber threats.
December 11, 2024 This report assesses how well service providers are helping their commercial banking clients embrace innovation and realize value across three distinct
December 11, 2024 ESG and sustainability agendas are shifting from compliance to growth drivers.
December 09, 2024 Businesses can’t stop sustainability. But they can be a part of how that change happens.
December 06, 2024 Vendor consolidation continues to impact TWILTCH providers’ financial performance but overall, the industry is improving.
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December 06, 2024 HFS's Rohan Kulkarni and John Squeo at CitiusTech, discuss the findings of the HFS Horizons HCP Service Providers 2024 study.
December 04, 2024 CAP platforms shift from monolithic to modular, like Infosys Helix, helping payers modernize, mitigate risks, and address key challenges.
December 04, 2024 Hell hath no fury like departments of half-checked-out corporate bureaucrats colluding to strangle all projects from getting done.
December 04, 2024 A look at how Accenture performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Cognizant performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Carelon performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Innova Solutions performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Infosys performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how HCLTech performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how EY performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Evolent Health performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Eviden | Atos performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Evernorth performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how NTT DATA performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Inovalon performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Optum performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how TCS performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how UST performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Wipro performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Brillio performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Capgemini performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how CitiusTech performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Deloitte performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Emids performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how EXL performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Firstsource performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Genpact performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how HTC Global Services performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Infinite performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how KPMG performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Omega Healthcare performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Persistent performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Publicis Sapient performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how PwC performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Sagility performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how SoftServe performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Sonata performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Smart Data Solutions performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Sutherland performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Virtusa performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how WNS performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Zensar performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Apexon performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Hexaware performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Mphasis performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how Conduent performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 04, 2024 A look at how LTIMindtree performed in the HFS Horizons: Healthcare Payer Service Providers, 2024
December 03, 2024 The sweeping impacts Project 2025 will have on the telecommunications industry.
December 03, 2024 Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.
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December 03, 2024 HFS's Joel Martin talks with rhino.ai's Himanshu Arora on how rhino.ai delivers services-as-software to modernize and build apps.
December 03, 2024 Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.
December 02, 2024 Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.
December 02, 2024 AADA Quadfecta success hinges on modernizing fragmented data, adopting dynamic ecosystems, and upskilling for data-driven outcomes.
December 02, 2024 The future isn’t simply competition—it’s convergence; the market is rapidly moving toward end-to-end data platforms.
December 02, 2024 I was privileged to chair a discussion at the Ukrainian Pavilion at COP29.
November 29, 2024 EY empowers CPOs with innovative procurement, tax, and sustainability solutions, driving efficiency and maximizing business value.
November 29, 2024 L&T Technology Services’ acquisition of Intelliswift will enable enterprises to benefit from its enhanced capabilities.
November 29, 2024 Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the
November 28, 2024 A look at how Accenture performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Capgemini performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how ERM performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how IBM performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how EY performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Infosys performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how KPMG performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how TCS performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Wipro performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Akkodis performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Cognizant performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Cyient performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Deloitte performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how GEP performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how HCLTech performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Hitachi Digital Services performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how LTTS performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how PwC performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Arcadis performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how GLYNT.AI performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how LTIMindtree performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Mphasis performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how UST performed in the HFS Horizons: Sustainability Services, 2024
November 28, 2024 A look at how WSP performed in the HFS Horizons: Sustainability Services, 2024
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November 27, 2024 HFS's Reetika Fleming talks with Soroco's Abhijit Shroff about how interaction data can drive enterprise transformation.
November 26, 2024 Top priorities for THL firms include new business models, ESP and data.
November 26, 2024 HFS and Cognizant hosted senior executives for a Roundtable in London to discuss if UK&I firms are being bold enough with GenAI.
November 26, 2024 From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.
November 26, 2024 The world can’t wait until COP30. But many are, including in the private sector.
November 26, 2024 Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.
November 26, 2024 Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.
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November 26, 2024 HFS's Reetika Fleming talks with Sutherland's Vijay Pahuja about their data-driven strategy for transforming legacy insurance systems.
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November 26, 2024 HFS's David Cushman speaks with Natasha Davydova, CIO at AXA, about the impact of GenAI on her business.
November 25, 2024 LLMs that learn and adapt could evolve dynamically alongside the businesses they support.
November 25, 2024 CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.
November 25, 2024 Food Retailers must strategically adapt to remain relevant in an increasingly health-centric market.
November 22, 2024 GenAI has hit escape velocity, with its influence cutting across industries.
November 22, 2024 The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
November 22, 2024 TCS wants you to embrace change—balanced with the need for enterprise resilience.
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November 22, 2024 HFS's Saurabh Gupta talks with PepsiCo's Tanu Mukherjee on the role of GCCs as growth engines.
November 21, 2024 Firstsource is helping clients embrace the agentic AI opportunity.
November 20, 2024 GenAI plus customer data platforms highlight the potential power of “and”
November 20, 2024 An assessment of healthcare payer service service providers, addressing the why, what, how, and so what.
November 20, 2024 Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
November 19, 2024 Retail pharmacies must find ways not to succumb to the dog-eat-dog world of retail, rather emulate winning retailers to serve their local communities.
November 19, 2024 Senior energy industry leaders must step up their collaboration with innovation teams.
November 18, 2024 Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.
November 15, 2024 The India Union Health Ministry recently released the National Health Account (NHA) estimates for India 2021-22.
November 15, 2024 Rumors of the death of Inflection AI have been greatly exaggerated.
November 14, 2024 HFS Research sets out a new energy and utilities research framework and launches the Horizons study.
November 13, 2024 The report provides an in-depth assessment of sustainability service providers.
November 13, 2024 A roundtable discussion of Retail and CPG enterprise executives.
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November 13, 2024 HFS's Saurabh Gupta talks with Tesco Business Solutions' Sumit Mitra on GCCs explosive growth and future.
November 12, 2024 HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.
November 11, 2024 GenAI transformation isn’t only enhancing marketing—it’s redefining it.
November 11, 2024 As technology investments drive more fan engagement and, subsequently, more revenue, all major sports franchises will follow suit.
November 11, 2024 Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.
November 08, 2024 A look at how Coforge performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Encora performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Mphasis performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how NTT DATA performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Sonata Software performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how UST performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Virtusa performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Infosys performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how TCS performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Brillio performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Capgemini performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how KPMG performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how PwC performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Wipro performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Cognizant performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Deloitte performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how EY performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how HCLTech performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how IBM performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 08, 2024 A look at how Avanade performed in the HFS Horizons: Azure Ecosystem™ Services Providers, 2024
November 07, 2024 As formal DEI programs fade, embedding inclusive practices into core business operations becomes crucial for sustainable growth.
November 07, 2024 IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.
November 05, 2024 Enterprise leaders must prioritize ESG in procurement to remain competitive and leverage diverse suppliers for sustainability.
November 05, 2024 Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.
November 05, 2024 Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.
November 04, 2024 CIOs can use AI to overcome complex SDLC efforts, BrillioOne.ai is an example of a services as a software solution.
November 04, 2024 GenAI transforms enterprise functions, enabling more agile workflows while thriving in well-established operational frameworks.
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November 04, 2024 Reinventing IT Services Responsibly: A Conversation Between HFS Research's Saurabh Gupta and NTT DATA's Abhijit Dubey.
November 04, 2024 Every business model should include engaging with schools and the entire education system as a core strategic initiative.
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November 01, 2024 Fireside Chat featuring, HFS's Phil Fersht and Syniti's Kevin Campbell as they discussed the importance of data foundations.
October 30, 2024 We see fierce competition in the LLM space, with some dominant players leading the charge and others pursuing specialized niches.
October 30, 2024 The near future for sustainability is uncertain, but the long term is not.
October 30, 2024 Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.
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October 30, 2024 HFS's Joel Martin interviews Manish Rai from SnapLogic about creating GenAI agents using SnapLogic.
October 29, 2024 The HFS Horizons: Azure Ecosystem Services, 2024 report examines service providers’ role in the evolving Azure landscape.
October 29, 2024 A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.
October 29, 2024 The release of imbedded AI capabilities by software providers provides a potentially better path to deploy GenAI capabilities.
October 28, 2024 Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
October 24, 2024 GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.
October 24, 2024 Stronger collaboration between procurement and other internal functions boosts compliance, cuts costs, and drives enterprise success.
October 24, 2024 At a recent HFS roundtable with TCS in NYC, CFOs discussed their excitement over AI’s potential alongside adoption hurdles.
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October 24, 2024 HFS's Don Ryan talks with Syniti's Chris Gorton and Caldic's Lenno Maris about the critical role of data in successfully implementing GenAI.
October 23, 2024 Understand ISO 42001 and how to leverage it to ensure your AI initiatives are innovative, responsible, and sustainable.
October 23, 2024 HFS attended Amdocs analyst event to learn how it is leveraging its solutions to address opportunities in new markets.
October 23, 2024 Prior authorizations are notorious for reducing access to care by complex approval cycles, but the right tech can help overcome.
October 22, 2024 HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.
October 22, 2024 Genpact positions itself as the AI orchestrator, embedding AI into core business operations for real-world transformation.
October 22, 2024 NTT DATA consolidates global operations with a focus on responsible reinvention.
October 21, 2024 A look at how UST performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Coforge performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how DataArt performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Impetus performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Mphasis performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Sonata Software performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Virtusa performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Wipro performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how WNS performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Akkodis performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Deloitte performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how LTIMindtree performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Publicis Sapient performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how PwC performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Sutherland performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Tech Mahindra performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Teleperformance performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Tiger Analytics performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Accenture performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Cognizant performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Eviden performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how EXL performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how EY performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how IBM performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how Infosys performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how KPMG performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 A look at how TCS performed in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise™, 2024
October 21, 2024 IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.
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October 21, 2024 Tech M's Harshul Asnani joins HFS's Joel Martin to share how they continues to thrive as a key partner in the technology industry.
October 21, 2024 Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.
October 18, 2024 Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.
October 18, 2024 Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.
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October 17, 2024 In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Kim Dalla Torre, EY Global Health Sector Leader.
October 16, 2024 Insights from in-depth discussions with 20 C-suite executives on the evolving business services landscape.
October 15, 2024 Value-based care is a insurance construct being force fitted into care delivery that 60 years of experimentation has shown, it does not work. It is time to move
October 15, 2024 A leader’s success or failure hinges on relationships, and employees are deeply aware of this.
October 15, 2024 How to become proficient in prioritization, deployment, and risk management challenges to achieve results when adopting generative AI (GenAI).
October 15, 2024 The Union Health Ministry’s 2021-22 NHA report reveals a noticeable imbalance in India’s healthcare spending, catching my attention.
October 15, 2024 Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.
October 15, 2024 Don’t wait to find your business frantically reacting to catch up.
October 15, 2024 Phil Fersht, CEO and Chief Analyst at HFS Research, talks to Cognizant CEO Ravi Kumar.
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October 14, 2024 In this edition, Saurabh Gupta talks with IBM's Jason Kelley and Stacy Short and SAP's Christine Rhoads about their 52-year partnership.
October 11, 2024 The greenlash—perceived opposition to sustainability initiatives—is, at most, a greenhush.
October 11, 2024 Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.
October 11, 2024 Global 2000's technical debt is $1.5-2 trillion, and we've built a $1.5 trillion IT services industry to manage it. The math simply does not add up!
October 10, 2024 The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.
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October 10, 2024 In this edition, HFS's Saurabh Gupta talks with RealPage's Isaac Rajkumar on leveraging GCCs for innovation and talent growth.
October 09, 2024 The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive
October 08, 2024 Saurabh Gupta connected with Jason Kelley, Stacy Short, and Christine Rhoads to discuss the latest IBM and SAP partnership.
October 08, 2024 A look at how Bosch Service Solutions performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Accenture performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Capgemini performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Cognizant performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Eviden performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how HCLTech performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Hitachi Digital Services performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how IBM performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Infosys performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how LTTS performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how TCS performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Cyient performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Deloitte performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how KPMG performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how LTIMindtree performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how PwC performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Tech Mahindra performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Wipro performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how DXC Technology performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how FPT Software performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how NTT DATA performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how Persistent performed in the HFS Horizons: IoT Service Providers, 2024
October 08, 2024 A look at how UST performed in the HFS Horizons: IoT Service Providers, 2024
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October 07, 2024 In this edition, HFS's Saurabh Gupta talks with Worley's Sandeep Kulkarni on GCCs' evolution from cost to innovation.
October 04, 2024 TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
October 04, 2024 Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.
October 03, 2024 HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.
October 03, 2024 Leveraging the right partner can foster synergies and enable a strategic purpose-led engagement.
October 03, 2024 Hitachi Digital Services and One Third have jointly developed a solution that cuts produce wastage by 25%.
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October 03, 2024 In this edition, HFS's Saurabh Gupta talks with Swaroopa Akula at Eastman Hyderabad about India's GCC's growth and innovation.
October 03, 2024 Are you truly creating GCCs that drive enterprise innovation and transformation?
October 02, 2024 The evolution of IoT services in the age of the Generative Enterprise™.
September 30, 2024 Despite the industry slowdown, the “Fastest Six” continue to double down on strategic investments, particularly GenAI.
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September 30, 2024 In the latest episode, HFS's Melissa O'Brien is joined by EXL's Shashank Verma to discuss how CX is transforming in the age of AI.
September 27, 2024 By rethinking burnout, healthcare can turn this challenge into a catalyst for innovative, systemic change.
September 27, 2024 Health plans continue to escalate their costs while diluting the value proposition; employers must replace health plans and start a new alternate journey.
September 27, 2024 At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
September 27, 2024 TWILTCH providers must convince clients to embrace technology arbitrage and jump to the new S-curve of value creation.
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September 27, 2024 In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with John Andrews at SoftServe.
September 26, 2024 Accenture's 'Semicon 2024' highlighted the opportunity India's semiconductor ecosystem has and the challenges it must overcome.
September 25, 2024 Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
September 25, 2024 Infosys acquires in-tech to enhance its capabilities in the mobility space and localize operations in the European market.
September 24, 2024 The great enterprise experiment with GenAI is over. Firms are moving away from ad-hoc tests and back to proper planning.
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September 24, 2024 In this edition, Ashish Chaturvedi talks with CCBSS's Caitlyn Carr & Genpact's Wendy Earon about the current state of GenAI in the consumer goods industry.
September 23, 2024 The US Fed finally cuts rates. HFS Research evaluates what it means for the IT services industry.
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September 23, 2024 In this edition, Joel Martin talks with HCLTech's Abhay Chaturvedi about why HCLTech is a Horizon 3 Market Leader in HFS's Horizon Report on High-Tech services.
September 20, 2024 Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'
September 20, 2024 HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.
September 18, 2024 The outcomes delivered by 6 of US’s largest healthcare companies are terrible and they need to account for it.
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September 17, 2024 In this edition, HFS's Melissa O'Brien in conversation with Hemal Shah at Sutherland about the next horizon for the travel industry.
September 16, 2024 The term "supply chain" is a misnomer that no longer reflects the multi-tiered and interconnected reality of 2024 supply networks.
September 16, 2024 AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
September 12, 2024 GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
September 12, 2024 Learn from the automation journey of C TWO client BNP Paribas.
September 12, 2024 The quadruple aim of care improves health outcomes, reduces costs, enhances patient experience, and addresses equity.
September 12, 2024 CFOs spend a quarter of their time on RCM—better outsourced—none on care innovation.
September 11, 2024 Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.
September 11, 2024 Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.
September 10, 2024 Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
September 10, 2024 Fisent specializes in automating complex, repetitive tasks within enterprises with applied generative AI (GenAI) process automation.
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September 04, 2024 On this special Fireside Chat, HFS Phil Fersht and Firstsource's Ritesh Idnani Embrace AI in the Service Industry.
September 02, 2024 Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.
August 30, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!
August 28, 2024 Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
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August 28, 2024 On this special Fireside Chat, HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI.
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August 26, 2024 In this edition, HFS's Ashish Chaturvedi discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan at Neo Tangent.
August 26, 2024 The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
August 26, 2024 HFS Research's overview of the OneEcosystem Governance process.
August 23, 2024 To create sustainable value from M&As, financial services firms must adopt an integrated end-to-end approach.
August 22, 2024 Accenture's acquisition of ANSR deepens India's GCC growth, blending innovation with operational agility for enterprises.
August 21, 2024 Attrition rates in global IT and business services declining, prompting firms to focus on upskilling, engagement, and retention.
August 21, 2024 Banks must select their approach carefully to ensure continuously evolving systems.
August 21, 2024 Until now you had to build a presence where AI talent gathers or offer remote options. GCCs provide a third option.
August 21, 2024 Celonis' PI Graph aims to turn OneOffice into reality by seamlessly connecting front, middle, and back offices.
August 20, 2024 Hard-earned insights from GenAI trailblazers reveal the real-world challenges, triumphs, and strategies to guide successful AI adoption.
August 19, 2024 The finance AI ecosystem features startups along the entire F&A value chain and aim to transform key processes.
August 19, 2024 A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.
August 19, 2024 HFS, with Tech Mahindra, recently hosted a roundtable session to discuss the importance of dreaming and doing for GenAI success.
August 19, 2024 Helio stands out for its structured approach, workforce upskilling initiatives, and strategic cloud partnerships.
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August 14, 2024 In this edition, HFS's Melissa O'Brien in conversation with Bharath Vasudevan at Tech Mahindra on how gig and tech are rocking CX.
August 09, 2024 HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.
August 09, 2024 Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.
August 08, 2024 E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
August 08, 2024 Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.
August 08, 2024 Service providers should leverage infrastructure to offer better patient experiences and operational efficiencies.
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August 08, 2024 HFS's Melissa O'Brien discusses the challenges & future of the travel & hospitality industry with HBX Group's Xabier Zabala & WNS's Jitender Mohan.
August 05, 2024 Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.
August 02, 2024 AI maturity is low and evenly distributed across industries. But leaders mustn't take comfort from being part of a slow-moving herd.
August 01, 2024 a21.ai is using SLMs to create lower cost GenAI solutions to deliver quick ROIs.
August 01, 2024 IBM and Denmark's largest energy company partnered to develop a demand-side flexibility solution for Copenhagen to balance renewable energy sources.
August 01, 2024 The idea that cost reductions related to operations, administration, drugs, etc. will decrease the overall cost of care is false.
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August 01, 2024 In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Vaibhav Srivastava at Innova Solutions.
July 30, 2024 Financial pressures on health systems and hospitals are accelerating their adoption of AI-enabled offshoring that has come of age.
July 30, 2024 Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.
July 29, 2024 Today’s leaders must shift from simply focusing on spend analysis to advanced intelligence solutions that aggregate more data.
July 26, 2024 Infosys is progressing from internal trend scouting to externalizing innovation.
July 26, 2024 UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation
July 24, 2024 The HFS HCP Horizons study highlights the increasing reliance on service providers for cloud needs and cybersecurity.
July 23, 2024 How new-gen leaders in GBS are pulling away from the pack.
July 23, 2024 DEI is at a crossroads—organizations must either revitalize their efforts or risk abandoning these essential values entirely.
July 23, 2024 The new labor draft bill in the Indian state of Karnataka, currently on hold, could impact IT investments.
July 23, 2024 We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.
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July 23, 2024 In this edition, Saurabh Gupta, Tom Reuner and Ragu Rajaram discuss how enterprises can move the needle for their transformation journeys.
July 22, 2024 There is a major misalignment between healthcare provider priorities and what they seek sourcing for and needs to be addressed urgently.
July 22, 2024 Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.
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July 22, 2024 In this edition we had the opportunity to hear from Lawrence Ampofo, Strategy & Transformation Lead at _VOIS (Vodafone Intelligent Solutions).
July 22, 2024 Enterprises looking to scale GenAI need to address their debts, utilise COEs and address sustainability and liability.
July 19, 2024 New tech firms are applying AI and GenAI to rip up the way services get done.
July 19, 2024 HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.
July 18, 2024 If data is so precious, why are we failing to make meaningful progress?
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July 16, 2024 In this edition we had the opportunity to hear from Dr. Christina Yan Zhang, CEO of The Metaverse Institute.
July 16, 2024 The TMT landscape demands navigating new opportunities and challenges. Success hinges on two pillars: innovation and optimization.
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July 16, 2024 In this edition, HFS Executive Research Leader David Cushman interviews newly appointed Accenture Chief Responsible AI Officer Arnab Chakraborty.
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July 15, 2024 In this edition we had the opportunity to hear from Stefana Brown, Group Technology and Data Risk Director at Legal & General.
July 14, 2024 The future of supply chains pivots on customer-focused solutions, vendor collaboration, and shared business goals.
July 12, 2024 TWILTCH continue to face another quarter of slowdown in growth in Q1 2024 due to uncertain macroeconomic environment.
July 12, 2024 TrueFoundry offers a self-hosted cloud-agnostic platform that enables enterprises to build and scale their Gen AI use cases.
July 11, 2024 BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.
July 11, 2024 How to identify if your enterprise is a GenAI Doer or Dreamer; why that matters and how you can change.
July 11, 2024 The fastest five service providers revenue growth is slowing but they bet on emerging technologies to remain relevant.
July 10, 2024 Under adoption of ops-tech by primary care and rehab is limiting their ability to address the needs of their patients.
July 10, 2024 Leading LLM firm responds to enterprise GenAI concerns with software licensing. But it won't suit those still dabbling with POCs.
July 10, 2024 A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how EY performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how IBM performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how TCS performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how NTT DATA performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Persistent performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 10, 2024 A look at how PwC performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024
July 09, 2024 Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.
July 08, 2024 HCLTech’ recent APAC Analyst and Advisor event highlighted the company’s take on evolving market trends.
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July 08, 2024 In this edition, HFS's Ashish Chaturvedi speaks with Sutherland's Sanjay Reddy on how Sutherland is navigating Retail/CPG clients through tough times.
July 08, 2024 FCCI chooses Cognizant to bring its E&S program to life
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July 03, 2024 In this edition, HFS's Tom Reuner speaks with Piyush Saxena at HCLTech, and Addy Dubhashi at AWS about demystifying industry cloud.
July 02, 2024 The report explores the myriad ways banks are driving core modernization with the help of their service provider partners.
July 01, 2024 Enterprises are in a perfect environment to renegotiate their BPO contracts to leverage emerging technologies and cut costs.
June 28, 2024 A look at how Capgemini performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how WNS Procurement performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how GEP performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how Infosys performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how Cognizant performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how TCS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how Genpact performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how HCLTech performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 A look at how IBM performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2024
June 28, 2024 Summary of the Resources, Energy and Utilities HFS pulse data for 2024.
June 28, 2024 Eclypses: A revolution in cryptographic solutions for safeguarding data and information in transit, on-premises, or in the cloud.
June 27, 2024 ESG is expected to become an integral part of financial and accounting reporting requiring CFOs to prioritize the ESG agenda.
June 27, 2024 A deep-dive on ChatGPT-4o's new focus on enterprise needs
June 27, 2024 Hitachi and Jacobs Solutions Inc. are transforming water management practices with AIenabled solutions.
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June 26, 2024 On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht speaks with Raj Mamodia, CEO of Brillio.
June 25, 2024 A look at how Hexaware performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Infinite performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how LTIMindtree performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Sagility performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Sutherland performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how UST performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how NTT DATA performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Persistent performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Publicis Sapient performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how PwC performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how TechM performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Virtusa performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how WNS performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Apexon performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how EXL performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Firstsource performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how SoftServe performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how TCS performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Wipro performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Capgemini performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Deloitte performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how EMIDS performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Eviden performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Genpact performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how HTC INC performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how KPMG performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Accenture performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how CitiusTech performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Cognizant performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how EY performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how HCLTech performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Hitachi Digital Services performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Innova Solutions performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Inovalon performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Omega Healthcare performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Optum performed in the HFS Horizons: HCP Service Providers, 2024
June 25, 2024 A look at how Hitachi Digital Services performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Mphasis performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Persistent performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how UST performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Deloitte performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how EY performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how KPMG performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how LTIMindtree performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how PwC performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Wipro performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Genpact performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Accenture performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Cognizant performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how HCLTech performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how IBM performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Publicis Sapient performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Infosys performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how TCS performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how Capgemini performed in the HFS Horizons: Industry Cloud Service Providers, 2024
June 25, 2024 A look at how EXL performed in the HFS Horizons: Customer Experience Service Providers, 2024
June 24, 2024 The rise of autonomous procurement platforms is driving the transition towards Generative Enterprise.
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June 24, 2024 Fireside Chat with HFS's Saurabh Gupta and Neo Tangent's Yash Chauhan - HFS NY Spring Summit 2024
June 24, 2024 GenAI can elevate software development, but organizations must consider governance, security, and talent before starting the journey.
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June 24, 2024 In this edition, HFS's Sam Duncan speaks with Tami Boswell at Aflac and Anshu Biswas at Sutherland about the current state of CX in the insurance industry.
June 21, 2024 Efforts to limit medical debt in credit reporting will not address people hurting and the greed intrinsic to our healthcare system.
June 20, 2024 HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
June 20, 2024 Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.
June 20, 2024 The urgency to address health equity has never been greater and incorporating it with the triple aim is a must.
June 19, 2024 Many enterprise leaders are demanding more for the same from their service providers. But can we have our cake AND eat it?
June 19, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for Retail and CPG are here!
June 19, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for Platform economy are here!
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June 19, 2024 In this edition, HFS's David Cushman challenges Wipro’s global AI head and SVP, Brijesh Singh, on the true costs of using GenAI.
June 18, 2024 This report talks about the procurement orchestration and the role of ORO labs platform.
June 18, 2024 A look at how Deloitte performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Infosys performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how PwC performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Accenture performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Capgemini performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how EY performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Genpact performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how IBM performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how TCS performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Cognizant performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how GEP performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how HCLTech performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how KPMG performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Bristlecone performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Neo Tangent performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how Wipro performed in the HFS Horizons: Supply Chain Services, 2024
June 18, 2024 A look at how WNS performed in the HFS Horizons: Supply Chain Services, 2024
June 17, 2024 A need-based intervention can help optimize dwindling clinical resources, improve health outcomes, and reduce costs.
June 14, 2024 Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.
June 14, 2024 Our Pulse series is designed to provide recurring state-of-the-market updates on IT and services trends and investments.
June 14, 2024 Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.
June 13, 2024 Industry Cloud must be aligned to Cloud Native Transformation
June 12, 2024 The possibilities of GenAI are immense and this practical playbook will help guide life sciences leaders realize its potential.
June 10, 2024 The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.
June 07, 2024 Tech Mahindra’s advisory arm aims to transform CX and managed services
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June 07, 2024 In this edition, Saurabh Gupta at HFS Research sat down with Matt Candy at IBM Consulting, during IBM Think 2024 in Boston.
June 07, 2024 Choose your LLM for its fit with your business goals and use cases and take control of your digital destiny. Business first - tech second.
June 06, 2024 For this major project, the U.S. Automotive Association brought in Capgemini, its longtime technology partner.
June 06, 2024 GenAI could be a game-changer in building the autonomous supply chains of the future.
June 05, 2024 Manufacturers must prioritize integration of data and technology and focus on sustainability to get ahead.
June 05, 2024 An assessment of healthcare providers (HCP) service providers, addressing the why, what, how, and so what
June 05, 2024 A look at how Virtusa performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Wipro performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how EY performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Sonata performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Sutherland performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Tech Mahindra performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Brillio performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Cognizant performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how EPAM performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Genpact performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Infosys performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Accenture performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Capgemini performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Encora performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how HCLTech performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how Persistent performed in the HFS Horizons: High-Tech Services, 2024
June 05, 2024 A look at how TCS performed in the HFS Horizons: High-Tech Services, 2024
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June 04, 2024 Series featuring leaders from Publicis Sapient delving into the transformative impact of each element within their SPEED capabilities in generative enterprise
June 03, 2024 HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.
June 03, 2024 The customer experience function is not reaping the benefits of GenAI.
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June 03, 2024 In this edition, Saurabh Gupta at HFS Research is in conversation with Manish Goyal at IBM Consulting about GenAI.
May 31, 2024 Understanding how your business can exploit human-like cognition with Generative AI is a new business fundamental
May 31, 2024 Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek
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May 30, 2024 In this edition, Elena Christopher at HFS Research is in conversation with Joe McNamara and John Byrne at AML Rightsource about the joint market impact report.
May 30, 2024 This report assesses how well service providers are helping their supply chain clients embrace innovation and realize value
May 28, 2024 This report describes the heroic journey of CFOs as they navigate the complexities of an AI-powered world
May 23, 2024 Ecosystem development and collaboration will be key to unlocking new sources of value
May 22, 2024 How businesses are scaling GenAI adoption and avoiding the productivity trap
May 22, 2024 HFS Horizons: High-Tech Services, 2024 assesses how well service providers are helping their clients embrace holistic enterprise transformation through services
May 22, 2024 At Google Cloud Next, Google showcased a host of capabilities integrating AI into its products, including chip investments, new agents, and LLM (large language
May 21, 2024 Companies building high- risk AI systems must act swiftly to meet new regulatory demands. The clock is ticking, and the hard work starts now.
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May 19, 2024 On this special Fireside Chat, Phil Fersht connects with Jan Gupta to discuss the impact of AI on businesses and the engineering sector.
May 16, 2024 A look at how Genpact performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Infosys performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Sutherland performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how WNS performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Arise performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Concentrix performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Firstsource performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how HGS performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how IGT Solutions performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Movate performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how TaskUs performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Mphasis performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Atento performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Foundever™ performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how ResultsCX performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Teleperformance performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how TELUS International performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Transcom performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Alorica performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how TTEC performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Cognizant performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 15, 2024 EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market
May 15, 2024 EY and Dell Technologies (Dell) are carving a new path by offering CIOs their Edge Lab initiative to address the growing need to optimize workloads across cloud
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May 15, 2024 In this edition, Rohan Kulkarni talks with Simone Rodriguez about how GenAI can avoid the blind leading the blind in healthcare.
May 07, 2024 Most enterprises guide their teams not to pass off the work of GenAI as their own. But how should you police this?
May 06, 2024 It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.
April 30, 2024 Randstad Digital is poised to make its mark in the digital transformation landscape.
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April 30, 2024 In this edition, Rohan Kulkarni talks with Tarun Mathur about Indegene’s performance, commitment to improve, reduce costs, & enhance customer experience.
April 29, 2024 Explore the AWM industry's top GenAI case studies and use cases.
April 29, 2024 The strategies and drivers of the fastest-five service providers' impressive 2023 revenue growth.
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April 26, 2024 In this edition, Tom Reuner and Aneesh Nathani discusses how GenAI is impacting the software development lifecycle and Quality Assurance.
April 24, 2024 How do you solve specific business problems with GenAI? Turn to vertical specialists. Here are 10 shaping the HFS Generative Enterprise™.
April 23, 2024 Stark differences emerge between internally delivered services and third-party-delivered managed services.
April 23, 2024 Computer vision and AI are transforming the insight available from scanning the shelf space in retail stores.
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April 23, 2024 In this edition, Nandini Tare is in conversation with Martha Amram to get her insights into the impact of the SEC sustainability regulations.
April 19, 2024 Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving
April 19, 2024 Wipro is implementing GenAI capabilities across the F&A value chain to create more visibility in integrating front, middle, and back offices.
April 18, 2024 Cognizant is driving healthcare-as-a-horizontal to address the needs of non-native health enterprises.
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April 18, 2024 In this edition, Hridika Biswas engages in conversation with Adam Bujak to discover the core mission of KYP.ai & their Productivity 360 platform.
April 17, 2024 Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.
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April 15, 2024 In this edition, Saurabh Gupta, Tom Reuner and Varun Bijlani discuss why tangible business value from cloud transformation remains elusive.
April 13, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for BFS are here—a year of AI-led technology arbitrage and lumpy spending rebound.
April 13, 2024 The ABDM triggers healthcare mergers, boosting tech integration in India.
April 12, 2024 Infosys Topaz spearheads the shift toward an AI-driven future, enhancing innovation and client solutions with its AI-first paradigm.
April 12, 2024 Health plans are transitioning away from health insurance to being service providers.
April 10, 2024 EY employs AI for enhanced employee experience, fostering growth, and productivity.
April 10, 2024 HFS’ Pulse data is here! Our state-of-the-market summary shows 2024 as the year of AI-led technology arbitrage with a lumpy spending rebound.
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April 10, 2024 In this edition, David Cushman & Ascendion's Dr Paul Roehrig dive into how GenAI is transforming how Ascendion works,
April 09, 2024 When operationalizing GenAI, beware of the hype and stay focused on the fundamentals
April 08, 2024 HFS Research frames remote monitoring as a service (RMaaS) as a category of healthcare solutions and services.
April 05, 2024 Ecosystems have increasingly become a force multiplier to help enterprises accelerate value creation.
April 05, 2024 400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.
April 04, 2024 Accenture invested $160M to acquire a minority stake in the Vodafone Group and create a joint commercial shared services entity.
April 04, 2024 When enterprise leaders face the kind of paradigm shift GenAI represents, they need suppliers that have tested the waters.
April 04, 2024 Playing the waiting game with GenAI means missing out on value. The biggest benefits accrue to those who move fastest.
April 03, 2024 Explore GenAI's role in shaping EX: excitement meets fear. Navigate privacy, data, and cultural shifts for a human-centric workplace.
April 03, 2024 Technology and service penetration for primary care and rehabilitation services is behind the curve and needs immediate attention.
April 01, 2024 2023 acquisitions provide valuable insight into the technology and consulting sectors' current priorities and future directions.
April 01, 2024 The pivotal shift from global to generative business services.
March 28, 2024 The HFS Generative Enterprise™ Ecosystem maps leading players across AI applications and infrastructure
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March 27, 2024 On this special Fireside Chat, Phil Fersht is in conversation with Yusuf Tayob about the growing interest in GenAI in enterprise-level use cases.
March 26, 2024 The Hot Tech Digest presents a curated selection of innovative startups that have captured the attention of analysts at HFS.
March 22, 2024 As the demand for semiconductors increase, geopolitics will play a crucial role in shaping the semiconductor supply chain.
March 20, 2024 All the factors for market adoption are converging; it’s time for enterprises to include managed services in their delivery mix.
March 20, 2024 Property and casualty insurers must break free from legacy thinking, drive ecosystem improvements, and embrace transformation.
March 19, 2024 HCLTech recognizes the need for transformation in the E&U industry and has rebuilt its focus to grab new opportunities.
March 18, 2024 HFS caught up with Gil Perez of Deutsche Bank and Sean O’Donnell of Publicis Sapient to discuss how AI can drive real value.
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March 18, 2024 In this edition, HFS’ Elena Christopher discusses how to make a real impact with GenAI in financial services while balancing security and ethics concerns.
March 15, 2024 As we launch the 2024 Horizons report for core banking modernization service providers, we examine a modern core for integrating AI.
March 15, 2024 The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.
March 14, 2024 Leaders must reframe enterprise operations through the lens of the new workplace paradigm: human-AI collaboration.
March 12, 2024 HFS interviewed two BFS firms working with Capgemini and AWS to better understand the relationship between modernization initiatives and cloud transformation
March 11, 2024 Celonis’ object-centric platform enables real-time, data-backed decision-making.
March 11, 2024 Cigna's exit from the Medicare business to focus on services suggests the risk business may not be commercially viable anymore.
March 11, 2024 GenAI can accelerate value realization from vertically integrated healthcare enterprises and help bridge the payer-provider disconnect.
March 11, 2024 Service providers should curate a high-quality ecosystem providing the right expertise to deliver value and benefit to AWM firms.
March 08, 2024 This report assesses how well service providers help clients embrace innovation through customer experience and realize value.
March 07, 2024 RTO mandates expose a growing rift between employees and employers, underscoring control issues over genuine collaboration.
March 06, 2024 EY aids Kean University in data-driven well-being approach; reflects shift in prioritizing holistic wellness for institutions.
March 05, 2024 Sutherland has formed a partnership with FORVIS to explore OneEcosystem™ propositions.
March 05, 2024 In an uncertain regulatory landscape for AI, it is time to prepare an internal roadmap to operationalize compliance frameworks.
March 04, 2024 Cigniti is striving to outgrow its image as a quality engineering company to become a digital engineering provider.
March 04, 2024 IT firms mandate a return to office, but trust may help win the war for talent.
March 04, 2024 Accenture invests in QuantHealth, an AI-powered clinical trial design company.
February 28, 2024 A look at how Accenture performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how Infosys performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how HCLTech performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how TCS performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how Capgemini performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how LTIMindtree performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how Cognizant performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how Wipro performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how Genpact performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how FPT Software performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how Hexaware performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Manufacturing Intelligent Operations Services, 2024
February 28, 2024 Enterprises must address their data foundation to enable successful GenAI deployments.
February 27, 2024 The latest GenAI breakthroughs from Google and OpenAI free enterprises to use data for decision making on a whole new scale.
February 27, 2024 To progress with GenAI, we have to address the integration and governance issues operations leaders face.
February 26, 2024 Insights from leaders navigating the GenAI revolution reveal its transformative potential and the need for realistic expectations.
February 26, 2024 Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.
February 23, 2024 KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.
February 23, 2024 Our snackable AI glossary adds to your understanding of what stands behind the new tech shorthand you need to know.
February 22, 2024 From Adept and Cohere to Rabbit and Roots
February 22, 2024 Tackling the digital dichotomy through self-funded innovation.
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February 22, 2024 A series of conversations with business leaders to understand their enthusiasm and concerns as they grapple with the arrival of GenAI.
February 21, 2024 If you want a piece of the AI action, get some help to overcome the fears paralyzing C-suite decision making.
February 21, 2024 Against the market trend of consolidation, iconica aims to scale out a collective of ServiceNow pure plays
February 21, 2024 A look at how Softtek performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Mphasis performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Hexaware performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Cybage performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Coforge performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Cigniti performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how LTIMindtree performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how IBM performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how HCLTech performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how EPAM performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Ascendion performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Wipro performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how TCS performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Persistent performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Infosys performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Cognizant performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Capgemini performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 A look at how Accenture performed in the HFS Horizons: Assuring the Generative Enterprise™, 2024
February 21, 2024 Healthcare can leverage GenAI to address the payer-provider disconnect and maximize the value of vertically integrated healthcare enterprises.
February 20, 2024 Revenue per employee indicates the efficiency of resource deployment; in a high-tech world, it should be tracking higher.
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February 16, 2024 In this edition,, Saurabh Gupta, Rohan Kulkarni and Shashi Yadiki discuss the challenges and opportunities in the US healthcare industry.
February 16, 2024 Digitalization and modernization have yet to deliver full value for the manufacturing industry.
February 15, 2024 Industry cloud was a marketing narrative putting lipstick on a pig until OptaFi began emulating success at Sentara Healthcare.
February 15, 2024 Angst with hyperscaler contracts is high; addressing vendor lock-in issues and making data transition exits seamless will help.
February 15, 2024 Bringing two decades of acquisitions under one roof with a new focus on digital transformation deals.
February 14, 2024 Complexities in our operations are hindering CX + EX.
February 13, 2024 The AI continuum offers the opportunity to sustainably and positively impact the triple aim of care; leverage it optimally and boldly.
February 13, 2024 Enterprise leaders see GenAI’s potential but face a readiness gap. There are several challenges to address.
February 09, 2024 Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.
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February 09, 2024 In this edition, Don Ryan and Ron Walker explored how companies are operationalizing the use of managed services for strategic advantage.
February 08, 2024 Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.
February 08, 2024 Accenture's investment in ConcentricLife helps it take the pole position for agency services.
February 08, 2024 HFS' focus on the Hot Tech shaping the future of work spots three waves of start-ups enterprise leaders must learn and embrace.
February 07, 2024 NTT DATA is acting to radically overhaul its global go-to-market to make a $30 billion global IT services provider.
February 07, 2024 Quality assurance is pivoting toward quality engineering to become an integral part of the software development life cycle.
February 06, 2024 Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.
February 06, 2024 Delivering Agile with a blend of products and services for midmarket clients.
February 06, 2024 500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.
February 01, 2024 Nearly two-thirds of firms don’t have complete governance frameworks for low-code development, impeding EX and CX improvement!
February 01, 2024 Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.
February 01, 2024 Cogram offers an AI-driven solution, streamlining meeting productivity across multiple platforms.
February 01, 2024 Integrating low-code practices requires establishing tailored awareness and training initiatives.
February 01, 2024 A shift in consumer buying is reshaping the retail and consumer packaged goods (RCPG) business landscape.
January 31, 2024 IBM’s Q4 results reveal progress across all segments, built on a commitment to innovation and meeting customers’ needs.
January 31, 2024 Emerging generative AI (GenAI) capabilities threaten the value of proprietary data. What does this mean for your data strategy?
January 31, 2024 Infosys acquires InSemi to bring semiconductor design services to industry, IoT, and GenAI solutions that drive business outcomes.
January 31, 2024 Mphasis and WorkFusion have inked a unique partnership that can bring AI benefits to BFSI enterprises.
January 31, 2024 The nerve center integrates multiple SAP and third-party systems to connect end-to-end supply chains.
January 25, 2024 Independent PCPs are core to America’s healthcare and community well-being; supporting them must be a national health priority.
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January 24, 2024 In this edition, Rohan Kulkarni talks with Pamela Spence to get a taste of EY's exciting life sciences plans.
January 17, 2024 Faced with a chip shortage and dependency on suppliers, hyperscalers have launched chips of their own.
January 17, 2024 Managed services must move beyond legacy labor arbitrage and embrace innovative outcome-based models to unlock new sources of value.
January 17, 2024 A look at how WNS performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how UST performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how PwC performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Hitachi Digital Services performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how IBM performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Coforge performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how TCS performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Publicis Sapient performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 Businesses embracing low-code development can outperform reluctant counterparts stuck in old development models.
January 17, 2024 A look at how EY performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 17, 2024 A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
January 16, 2024 Problem solving, adaptability, and critical thinking are the most essential skills that GenAI pioneers feel workers are lacking.
January 16, 2024 In this month’s CI report, we’ll cover technology and sustainability.
January 15, 2024 Healthcare enterprises can leverage GenAI and price data exposed by transparency rules to impact the triple aim of care.
January 15, 2024 HFS CEO Phil Fersht connects with Celonis Co-CEO Alex Rinke to explore the link between GenAI and process intelligence.
January 15, 2024 Mid-tier service providers continue to beat the market average revenue growth despite challenging macroeconomic conditions.
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January 15, 2024 In this edition, Melissa O'Brien is in conversation with Juliet Fehr, and Sara Elmsly about the CX transformation.
January 11, 2024 The collaboration integrates supply chain planning, data, procurement, and order fulfillment with logistics management capabilities.
January 10, 2024 This report assesses how well service providers are helping their asset and wealth management clients embrace innovation and realize value across three distinct
January 09, 2024 BlackLine is focused on closing the data gap to establish the right foundation for GenAI.
January 08, 2024 ServiceNow’s UltimateSuite acquisition offers a new level of insight. Enterprises, beware of integration-related teething issues.
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January 05, 2024 In this edition, Elena talks shop with Sumanta & Doug about how their firms are working together to improve CX for commercial banks.
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January 04, 2024 On this special Fireside Chat, Phil Fersht talks with Sandeep Dadlani about GenAI & how it’s impacting the healthcare industry.
January 03, 2024 A look at how Accenture performed in the HFS Horizons: Life Science Service Providers, 2023
January 03, 2024 A look at how CitiusTech performed in the HFS Horizons: Life Science Service Providers, 2023
January 03, 2024 A look at how Cognizant performed in the HFS Horizons: Life Science Service Providers, 2023
January 03, 2024 A look at how EY performed in the HFS Horizons: Life Science Service Providers, 2023
January 03, 2024 A look at how HCLTech performed in the HFS Horizons: Life Science Service Providers, 2023
January 03, 2024 A look at how Wipro performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how Softtek performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how Globant performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how TCS performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how Sonata Software performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how IBM performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how HCLTech performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how Deloitte performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how Coforge performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how KPMG performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how Infosys performed in the HFS Horizons: Low-Code Services, 2023
January 03, 2024 A look at how EY performed in the HFS Horizons: Low-Code Services, 2023
January 02, 2024 A look at how UST performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Teleperformance performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Sutherland performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how LTIMindtree performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how EPAM performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Wipro performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how TCS performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Publicis Sapient performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Infosys performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how HCLTech performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Deloitte performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Cognizant performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Capgemini performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Indegene performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how TCS performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Wipro performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how WNS performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Sonata Software performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Innova Solutions performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how ITC Infotech performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Hitachi Digital Services performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Hitachi Digital Services performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Apexon performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Akkodis performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how HGS performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Aspire Systems performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Virtusa performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how WNS performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Tech Mahindra performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how SoftServe performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how PwC performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Publicis Sapient performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Persistent performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Optum performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how NTT DATA performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how LTIMindtree performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how KPMG performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Infosys performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Hexaware performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Genpact performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Deloitte performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Accenture performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Capgemini performed in the HFS Horizons: Life Science Service Providers, 2023
January 02, 2024 A look at how Zensar performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Virtusa performed in the HFS Horizons: Retail and CPG Service Providers, 2023
January 02, 2024 A look at how Sonata Software performed in the HFS Horizons: Retail and CPG Service Providers, 2023
December 21, 2023 Using natural language queries in cloud applications will improve productivity and reduce response time for solving issues.
December 20, 2023 Our interview with Felix Langenbach, CFO of LVMH Japan, explains the significance of customer experience in the luxury goods industry.
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December 20, 2023 On this special Fireside Chat, Phil Fersht talks with Nigel Vaz about his excitement for GenAI & how it has evolved from predictive to creative.
December 19, 2023 F&A will experience a significant impact from GenAI in the next few years, and the finance function will gradually adapt to it.
December 18, 2023 Tech Mahindra's new CEO, Mohit Joshi, discusses his strategic vision with HFS CEO and Chief Analyst Phil Fersht.
December 18, 2023 Understanding tunneling, entanglement, and superposition is vital for using quantum computing to solve problems and create value.
December 18, 2023 Q3 2023 quarterly results show a further slowdown in revenue growth, but large deals drive optimism for some IT service providers.
December 15, 2023 Technology and business leaders must recognize quantum computing's key role in planning for future compute needs.
December 14, 2023 Our cohort of experts suggests that GenAI may finally fix a productivity paradox.
December 14, 2023 We explore which skills organizations will demand more as they strive to capture value from GenAI.
December 14, 2023 Early innovators share their plans for investment across the GenAI ecosystem.
December 14, 2023 Early innovators predict which functions will be impacted most by GenAI.
December 14, 2023 We explore early innovators’ predictions of the peak impact of GenAI on key business levers.
December 13, 2023 Picking the right partner is as important as picking the right battles if you want to win with transformation.
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December 13, 2023 On this special Fireside Chat, Phil Fersht is in conversation with Sanjay Govil about his personal and digital business journey.
December 12, 2023 The HFS take on how Soroco’s flagship product Scout uses AI to find and fix hidden pains impacting how enterprises get work done.
December 12, 2023 This HFS Horizons research dives into the why, what, how, and so what of the low-code capabilities of 12 services firms.
December 12, 2023 In this month’s CI report, we’ll cover technology, insurance, life sciences, and more.
December 11, 2023 Hybrid cloud is not just about leveraging a hybrid of public and private cloud; it must driven by a hybrid of IT and business stakeholders.
December 11, 2023 In a roundtable co-hosted by RRD, HFS brought together legal, business, and technology leaders to understand how these firms are embracing GenAI.
December 11, 2023 We explore how GenAI will re-configure essential business economics, such as costs, revenue, and valuations.
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December 08, 2023 On this HFS Videocast, Hridika Biswas, and David Cushman shared some insights from the HFS Horizons - Intelligent Document Processing Products, 2023.
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December 08, 2023 In this edition, Don Ryan is in conversation with Abhishek Shankar to discuss the importance of simplification in the telecom industry.
December 07, 2023 Modernizing data must include data’s relevance, trust, and usability to create positive customer engagements.
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December 07, 2023 On this HFS Videocast, Ashish Chaturvedi & Krupa KS shared some insights from the HFS Horizons - Retail and CPG Service Providers, 2023.
December 07, 2023 This Horizons report analyzes the leading service providers in enterprise retail and CPG innovation.
December 05, 2023 We explore what early innovators have learned about how generative AI will reshape enterprise value.
December 05, 2023 Ascendion CEO Karthik Krishnamurthy shares the hard lessons that can help us all unlock value with GenAI.
December 05, 2023 Mphasis' CEO addresses GenAI's transformational promise amidst challenges in data privacy, talent, tech, and ethics.
December 05, 2023 How is this study different? Discover lessons learned that make this a must-read series.
December 04, 2023 Virtusa’s WisMO 2.0 promises to be a comprehensive command center solution to help enterprises combat supply chain challenges.
December 04, 2023 Infosys delivers data-driven insights for players and fans of the ATP Tour to improve the quality of the sport.
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December 04, 2023 On this special Fireside Chat, Phil Fersht talks to Alexander Rinke about the impact of GenAI on the world of process intelligence.
December 01, 2023 Genpact’s first AI innovation center opened in London, reinforcing the firm’s efforts to rethink workflows and unlock personalization.
December 01, 2023 HFS explores GenAI progress at a UK bank supported by IBM and an existing AI baseline.
December 01, 2023 We discuss balancing GenAI enthusiasm with delivery concerns.
December 01, 2023 Early adopters rank the overall impact of GenAI over the next few years against other technologies throughout history.
December 01, 2023 An exclusive cohort of early enterprise adopters identify the obstacles most likely to impact your GenAI deployment.
December 01, 2023 We explore lessons from early innovators about the factors that ensure successful value creation with GenAI.
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December 01, 2023 In this edition, Ashish Chaturvedi is in conversation with Sunil Chauhan, and Raja Roy about the future of supply chains.
November 30, 2023 Service providers and advisory firms must bring partners, domain knowledge, and tools to aid customers’ data modernization journeys.
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November 29, 2023 On this special Fireside Chat, Phil Fersht connects with Cliff Justice to discuss where GenAI is heading at this moment and why.
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November 28, 2023 In this edition, HFS' Reetika Fleming is in conversation with Xceedence CEO Arun Balakrishnan on the market dynamics in P&C insurance.
November 27, 2023 To achieve sustainability goals, organizations must operationalize roadmaps and move the conversation away from boardrooms.
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November 21, 2023 In this edition, HFS Research discusses Apex Fintech Solutions’ success with GenAI supported by Genpact & Amazon Bedrock.
November 21, 2023 Verizon Business and HCLTech's $2.1B partnership transforms network services globally, emphasizing the value of partnerships in telecom.
November 21, 2023 A look at how qBotica performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Parascript performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how KnowledgeLake performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Infinia ML performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Datamatics performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how WorkFusion performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how SS&C Blue Prism performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Parashift performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how OpenBots performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Nividous performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Newgen performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how LAIYE performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Kofax performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how BotMinds performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Appian performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how UiPath performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Rossum performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Power Automate performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Pegasystems performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Hyperscience performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Google Document AI performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how AYR.AI performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Automation Hero performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how Automation Anywhere performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how AntWorks performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 21, 2023 A look at how ABBYY performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
November 20, 2023 Getting to know Akkodis is time well-spent for savvy buyers seeking skills at the intersection of digital, IT, engineering, and talent.
November 20, 2023 In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.
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November 20, 2023 In this edition, David Cushman speaks with Martha Amram on how GLYNT's sustainability data-as-a-service could save your relationships.
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November 18, 2023 In this edition, Melissa O'Brien, Jagdish Ghanshani & Nick Shay discuss Publicis Sapient’s vision for ecosystem value in travel, hospitality and logistics
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November 18, 2023 On this HFS Videocast, Rohan Kulkarni shares some insights from the HFS Horizons - Life Science Service Providers, 2023.
November 17, 2023 Our interview with Royal Simmons, CFO at GE Lighting, discusses CFOs fueling business growth for new Horizons in finance.
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November 17, 2023 In this edition, Melissa O'Brien, Tarun Chopra & Tracey Schaefer discuss how Retail & CPG firms are navigating disruption while driving innovation.
November 16, 2023 For T&H leaders, WNS TRAVOGUE’s end-to-end offerings across the value chain could help implement customer-centric strategies.
November 16, 2023 Voice of the customer feedback in the HFS Horizons: F&A Service Providers, 2023 study shows clients still prioritize cost savings.
November 16, 2023 On CFO priorities, Carolina Romero shares that an organization-wide approach is imperative in driving an end-to-end transformation.
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November 15, 2023 In this edition, Tom Reuner connects with Sorabh Singhal, to discuss why two-thirds of transformations fail.
November 15, 2023 The HFS Horizons: Life Science Service Providers, 2023 report examines the role of service providers in the life sciences industry.
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November 14, 2023 On this special Fireside Chat, Phil Fersht connects with Nitin Rakesh to discuss the about GenAI, and its impact on the industry.
November 14, 2023 HFS attends the Infosys Americas Confluence event and offers a spotlight on the opportunities and challenges facing Infosys.
November 13, 2023 Life and pensions are rife for digital transformation. Enterprises should make their transformation aspirations a reality.
November 10, 2023 SIDBI recognized blockchain's ability to drive trust throughout ecosystems and turned to Infosys to make it a reality.
November 10, 2023 Google Cloud is pushing the boat out to allay enterprise fears that GenAI represents another way for hyperscalers to exert control.
November 09, 2023 IBM and Microsoft transition from rivals to partners, fostering innovation and addressing customer needs through a OneEcosystem™ approach.
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November 09, 2023 On this special Fireside Chat, Phil Fersht is in conversation with Rajesh Subramaniam about the impact of GenAI on IT & BPO industries.
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November 08, 2023 In this edition, Saurabh Gupta connects with Ricardo Davila, Jason Kelley, & Chris McGuire to understand how IBM & Microsoft are collaborating.
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November 08, 2023 On this special Fireside Chat, Phil Fersht connects with Azeem Azhar to discuss the role GenAI, and its impact on the industry.
November 07, 2023 Diversity and a framework combining connectivity, content, collaboration, and commerce deliver for Cognizant's CMT clients.
November 07, 2023 The report examines how well IDP technology vendors help clients embrace IDP products to drive process transformation, evaluating the capabilities of tech the
November 03, 2023 With its strategic acquisition, Amdocs aims to become a dominant force in this booming industry.
November 02, 2023 KPMG is forging ahead with a $2 billion investment in GenAI despite 92% of business leaders expressing concerns about its risks.
November 02, 2023 A look at how TaskUs performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Sutherland performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Movate performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Hitachi Digital Services performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Ciklum performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Cigniti performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Amdocs performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how WNS performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how UST performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how TCS performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Sonata performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how PwC performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Mphasis performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how LTIMindtree performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how KPMG performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how HCLTech performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how EXL performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Deloitte performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Brillio performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Akkodis performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Wipro performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Tech Mahindra performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Publicis Sapient performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Persistent performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how NTT Data performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Infosys performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how IBM performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Genpact performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how EY performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Eviden performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Cognizant performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Capgemini performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Bain performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Ascendion performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
November 02, 2023 A look at how Accenture performed in the HFS Horizons: Generative Enterprise™ Services Capabilities, 2023.
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November 01, 2023 On this special Fireside Chat, Phil Fersht is in conversation with Mohit Joshi about his personal and digital business journey.
October 31, 2023 TechM stays grounded as it experiments with GenAI to help its clients with real, impactful solutions.
October 26, 2023 HCLTech Advantage Analytics leverages cloud data services for real-time content search, simplifying data consumption for decision making.
October 26, 2023 Snaplogics IPaaS solution delivers intelligent automation and generative integration capabilities.
October 25, 2023 UST’s acquisition of MobileComm will boost its attractiveness to technology buyers in cloud and wireless telecommunications firms.
October 25, 2023 Genpact helps a leading bank manage its sponsor business, supporting US-based payment companies with a 360-degree sponsor program.
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October 25, 2023 On this special Fireside Chat, Phil Fersht connects with Ravi Kumar to discuss the role GenAI, and its impact on the industry.
October 24, 2023 The industry’s first competitive analysis of services firms and the value they create with enterprise clients exploring GenAI.
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October 20, 2023 In this edition, Saurabh Gupta connects with Indira Gillingham, and Jason Kelley to understand how IBM & Salesforce are collaborating.
October 19, 2023 Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
October 17, 2023 Low-code brings visual software development, allows co-creation and speed to market, and speeds software delivery by up to 85%.
October 16, 2023 Why do we still use software development methodologies that waste time delivering impact? New tools can deliver real outcomes.
October 13, 2023 A look at how UST performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Mphasis performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Eviden performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Coforge performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Tech Mahindra performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how TCS performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 Growth of medical tourism in India is incumbent upon collaboration between tech providers and healthcare providers.
October 13, 2023 A look at how NTT DATA performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Globant performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Cognizant performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Infosys performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how IBM performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how EY performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Capgemini performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 A look at how Accenture performed in the HFS Horizons: Enterprise Blockchain Services Capabilities, 2023.
October 13, 2023 Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.
October 12, 2023 Cloud is no longer just a technology discussion. It is about enabling transformation, and organizations need a clear target for outcomes.
October 12, 2023 The metaverse may still be stuck in the starting blocks, but post-hype may be the right time to revisit your strategy.
October 12, 2023 A look at how UST performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how Coforge performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how TCS performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how NTT DATA performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how Infosys performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how IBM performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how Globant performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how Capgemini performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 A look at how Accenture performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023
October 12, 2023 A look at how EY performed in the HFS Horizons: Public Blockchain Services Capabilities, 2023.
October 12, 2023 In this month’s CI report, we’ll cover technology, banking and financial services, healthcare, and more.
October 11, 2023 TCS is harnessing open banking effectively to help users of the Housemate app better manage their money.
October 11, 2023 Administrative burdens constrain clinicians from practicing at the top of their license; technology can remediate the situation.
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October 11, 2023 In this edition, Tom Reuner connects with Richard Stubbs to discuss the evolution of the ServiceNow ecosystem.
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October 06, 2023 Join us in this special Fireside Chat with Phil Fersht and Julie Sweet, as they delve into the transformative impact of gen AI on the business landscape.
October 05, 2023 A berry brand recognized it must embrace digital transformation to maintain its top spot in the market.
October 05, 2023 Cloud is becoming a business discussion. Thus, organizations need to define and align their business and technology objectives rather than stay lost in
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October 04, 2023 On this special Fireside Chat podcast, Phil Fersht is in conversation with Paul Daugherty on the potential impacts of GenAI on enterprises and the workforce.
October 03, 2023 Wipro's Medadvantage360 meets the needs of our seniors through technology, ensuring they get the care they need when they need it.
October 03, 2023 Supply chains are recovering and becoming more networked and value-based.
October 03, 2023 Capgemini’s Connected Enterprise creates an intelligent ecosystem to deliver enhanced business outcomes.
September 29, 2023 Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.
September 29, 2023 WNS aims to solve finance leaders' data analysis struggle with its Financial Intelligence-in-a-Box suite.
September 28, 2023 Finance leaders are considering data and analytics a critical initiative to dive deep into business operations.
September 27, 2023 Skilled talent is important in bridging the enterprise data gap that decelerates the journey to digital command centers.
September 26, 2023 Microsoft Fabric and Sonata’s Lightning Build are attempting to ease the challenges of data for the enterprise.
September 26, 2023 Capgemini has cracked the problem of making digital currency work offline in a pilot with ANZ Bank in Australia.
September 23, 2023 A look at how Tech Mahindra performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how HCLTech performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how Datamatics performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how Conduent performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how WNS performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how Wipro performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how Sutherland performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how EXL performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how Cognizant performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how TCS performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how Infosys performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how IBM performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 23, 2023 A look at how Genpact performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 22, 2023 A look at how Capgemini performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 22, 2023 A look at how Accenture performed in the HFS Horizons: F&A Services Capabilities, 2023.
September 22, 2023 DataSwitch delivers an enterprise-grade, no-code, self-serviceable platform for data modernization and data engineering.
September 21, 2023 WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.
September 21, 2023 Mid-tier IT companies are the fastest-growing service providers amid a continued economic slowdown.
September 20, 2023 Service providers have faced talent shortages; however, as attrition moderated, hiring and headcount growth slowed.
September 20, 2023 HFS surveyed 500 business and IT leaders to share how they overcame challenges and delivered outcomes while modernizing their data.
September 19, 2023 Enterprises need to push to move from basic process insights to predictive insights.
September 19, 2023 HCLTech hosted its first BFSI analyst event. Here are HFS' top takeaways for enterprises in the year of the digital dichotomy.
September 18, 2023 If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.
September 18, 2023 In this month’s CI report, we’ll cover technology, sustainability, banking and financial services, cybersecurity, and more.
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September 18, 2023 On this special Fireside Chat, Phil Fersht is in conversation with Samir Dhir about his personal and digital business journey.
September 14, 2023 Infosys secures €1.5B deal with Liberty Global, highlighting AI capabilities, cost savings, and telecom expertise.
September 14, 2023 This report evaluates the public blockchain market’s key service providers, enterprise priorities, and market evolution.
September 14, 2023 This report evaluates the enterprise blockchain market’s key service providers, enterprise priorities, and market evolution.
September 12, 2023 Rightpoint’s Total Experience approach binds CX, EX, and PX, connecting experience dots across the customer lifecycle.
September 11, 2023 HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.
September 11, 2023 IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
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September 11, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Services for the Platform Economy, 2023, Ashish Chaturvedi.
September 06, 2023 HFS connected with Tech Mahindra and its client GEODIS to learn why enterprises should consider it for process intelligence.
September 06, 2023 An evaluation of key F&A service providers to understand the core priorities for clients and evolution of the F&A space.
September 05, 2023 GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
September 01, 2023 Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.
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September 01, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Cards and Payments Service Providers, 2023, Divya Iyer.
August 30, 2023 When it comes to large language models, leaders should avoid hitching their wagons to any one approach.
August 26, 2023 40% of BFS firms say the funding and selection of full-services firms rests with the C-suite and senior business executives.
August 25, 2023 Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
August 22, 2023 Prior authorization is a dangerous business practice that does nothing but put people who need care at risk.
August 22, 2023 This research paper aims at understanding what key principles should underpin simplification initiatives in the telecom industry.
August 21, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, healthcare and more.
August 19, 2023 A look at how Globant performed in the HFS Horizons: Services for the Platform Economy, 2023.
August 19, 2023 A look at how WNS performed in the HFS Horizons: Services for the Platform Economy, 2023.
August 19, 2023 A look at how TCS performed in the HFS Horizons: Services for the Platform Economy, 2023.
August 19, 2023 A look at how TaskUs performed in the HFS Horizons: Services for the Platform Economy, 2023.
August 19, 2023 A look at how Teleperformance performed in the HFS Horizons: Services for the Platform Economy, 2023.
August 19, 2023 A look at how Cognizant performed in the HFS Horizons: Services for the Platform Economy, 2023.
August 19, 2023 A look at how Accenture performed in the HFS Horizons: Services for the Platform Economy, 2023.
August 18, 2023 Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.
August 18, 2023 A 360° view of the health consumer will sustainably improve all attributes of the triple aim of care and keep us healthy, longer.
August 15, 2023 GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
August 15, 2023 Capgemini acquired Japanese firm BTC to enhance its APAC strategy.
August 14, 2023 ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.
August 14, 2023 HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.
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August 14, 2023 On this special Fireside Chat, Phil Fersht talks with Roger Lvin about his personal and digital business journey.
August 11, 2023 Valuable insight is going to waste in call centers. IBM found a fix with generative AI.
August 11, 2023 Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.
August 11, 2023 EXL's DFS platform brings together analytical talent with domain expertise to drive data-led insights at speed.
August 10, 2023 eva is almost equivalent to a human associate in some dimensions with add-on benefits.
August 10, 2023 Trade finance stakeholders must keep up with the blockchain revolution or risk missing the benefits of lower costs and complexity.
August 09, 2023 Genpact is taking a data-driven approach enabling CFOs to balance growth and profitability.
August 09, 2023 Cognizant has launched a new business group, Cognizant Ocean, to help ocean industries
August 09, 2023 When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.
August 08, 2023 Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.
August 08, 2023 This Horizons report covers the leading service providers catering to born-digital platform businesses.
August 08, 2023 Pure-play process-intelligence vendor Skan added mindzie to its partnership roster in a play to deliver process transparency.
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August 07, 2023 In this edition, Elena Christopher caught up with Chinmay Patel to discuss how Citizens is driving innovation in commercial banking.
August 07, 2023 Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.
August 05, 2023 A look at how Virtusa performed in the HFS Horizons: Cards and payments service providers, 2023.
August 05, 2023 A look at how Mphasis performed in the HFS Horizons: Cards and payments service providers, 2023.
August 05, 2023 A look at how LTIMindtree performed in the HFS Horizons: Cards and payments service providers, 2023.
August 05, 2023 A look at how Eviden (an Atos business) performed in the HFS Horizons: Cards and payments service providers, 2023.
August 04, 2023 Enterprises must not only eliminate security vulnerabilities in their organization, but also in their partners and suppliers.
August 04, 2023 Healthcare vertical integration must embrace the industry cloud to mitigate the risks of point solutions.
August 04, 2023 A look at how Wipro performed in the HFS Horizons: Cards and payments service providers, 2023.
August 04, 2023 A look at how Genpact performed in the HFS Horizons: Cards and payments service providers, 2023.
August 04, 2023 A look at how IBM performed in the HFS Horizons: Cards and payments service providers, 2023.
August 03, 2023 Private 5G-as-a-service will suit enterprises that prefer to outsource both the capital risk and the need to recruit 5G experts.
August 03, 2023 HCLTech’s DNA in infrastructure and deep expertise led State Farm to select it to help achieve its IT goals.
August 01, 2023 A look at how Cognizant performed in the HFS Horizons: Cards and payments service providers, 2023.
August 01, 2023 A look at how Capgemini performed in the HFS Horizons: Cards and payments service providers, 2023.
August 01, 2023 A look at how TCS performed in the HFS Horizons: Cards and payments service providers, 2023.
August 01, 2023 A look at how Infosys performed in the HFS Horizons: Cards and payments service providers, 2023.
August 01, 2023 A look at how EY performed in the HFS Horizons: Cards and payments service providers, 2023.
August 01, 2023 A look at how Deloitte performed in the HFS Horizons: Cards and payments service providers, 2023.
August 01, 2023 A look at how Accenture performed in the HFS Horizons: Cards and payments service providers, 2023.
July 28, 2023 This engagement exemplifies why it is vital for enterprises to deliver a consistent and unified user experience.
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July 27, 2023 In this edition, Rohan Kulkarni at HFS speaks with Sanjay Subramanian and Srinivas Shankar at Cognizant Americas.
July 27, 2023 Payments are the most interesting and biggest area of activity and investment in new capabilities across banking and financial services (BFS).
July 26, 2023 Only 6% of consumer goods and retail executives say their companies focus on all the right initiatives.
July 25, 2023 In challenging times, enterprises seeking greater operations visibility and efficiencies quickly turn to process intelligence.
July 25, 2023 A look at how Wipro performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how Mphasis performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how Hitachi Vantara performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how Hexaware performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how Genpact performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how EXL performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how Teleperformance performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how Tech Mahindra performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how LTIMindtree performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how EPAM performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how Capgemini performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how WNS performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 25, 2023 A look at how TCS performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 24, 2023 A look at how Sutherland performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 24, 2023 A look at how Publicis Sapient performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 24, 2023 A look at how Infosys performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 22, 2023 A look at how IGT Solutions performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 22, 2023 A look at how HCLTech performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 22, 2023 A look at how Cognizant performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 22, 2023 A look at how Coforge performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 22, 2023 A look at how Accenture performed in the HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023.
July 20, 2023 Generative AI’s (GenAI) promise of a $7 trillion prize has prompted a gold rush among service providers as they hurry to organize and claim a piece of the a
July 19, 2023 HFS’ latest IT services investment data for banks is in! Check out what makes the cut and why.
July 18, 2023 To transform the enterprise work paradigm, work must shift to better outcomes for health consumers and healthcare enterprises.
July 18, 2023 Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?
July 18, 2023 Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.
July 17, 2023 Clinion is keen to serve the growing demand for eClinical solutions that monitor and collect data in clinical trials.
July 14, 2023 Wipro is combining new industry cloud solutions with deep domain expertise to help banks embrace ‘digital’.
July 14, 2023 To reduce license churn, it is essential to help the CIO train users on new features.
July 13, 2023 Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.
July 13, 2023 In the GenAI frenzy, Krista’s AI iPaaS solution aims to orchestrate enterprise AI with security and governance at the forefront.
July 13, 2023 This Horizons report delivers our 2023 assessment of 21 travel, hospitality, and logistics industry service providers.
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July 12, 2023 In this edition, Don Ryan discusses with Rex Ahlstrom and Allan Coulter about the business case and requirements for effective data management.
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July 11, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Employee Benefits Administrators, 2023, Rohan Kulkarni.
July 11, 2023 With investments in IT, many of the larger players maintained higher growth while mid-tier providers’ growth slowed in Q1 2023.
July 10, 2023 With everyone discussing long-term effects, generative AI is already providing immediate benefits for low hanging use cases.
July 08, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, and healthcare.
July 07, 2023 After announcing the separation of its infrastructure services business, Atos presented its new strategy.
July 07, 2023 SHL is on a quest to tackle technical debt with its TalentCentral platform by partnering with Virtusa for a managed services engagement.
July 06, 2023 Cognizant's Boehringer Ingelheim and Horizon wins reflects their performance, experience, and healthcare ecosystem capabilities.
July 05, 2023 Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.
June 30, 2023 NewgenONE IDP goes beyond simple data extraction and focuses on how data helps in gaining business intelligence.
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June 30, 2023 In this edition, Rohan Kulkarni at HFS speaks with Nani Iyer, Head of Growth and Strategy at Wipro Healthcare.
June 29, 2023 Generative AI will empower hyper-personalization efforts across the entire enterprise value chain.
June 29, 2023 Outsource RevOps to providers that understand the nuances of the platform economy if you want to maximize your chances of success.
June 29, 2023 Aarca Research is an example of an innovative and proprietary preventive healthcare technology solution.
June 28, 2023 There’s a disconnect between the speed CEOs want to move and the ability of their enterprise to take advantage of GenAI.
June 28, 2023 Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.
June 28, 2023 A look at how Workday performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how WTW performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how TriNet performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how SAP performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how Oracle performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how Mercer performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how Infor performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how Empyrean performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how Conduent performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how bswift performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how ADP performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how UKG performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 28, 2023 A look at how PlanSource performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
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June 28, 2023 Apto.ai's Founder & CEO Prashanth Kuppur and MD Björn Schwarz are the latest to pull up a chair for our Hot Vendor Firesides.
June 27, 2023 Despite the hype, automating across the software development lifecycle takes more than a splash of generative AI.
June 27, 2023 A look at how Paycor performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Paychex performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Namely performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Maestro Health performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 HFS surveyed 150 asset and wealth management leaders to understand the future of this changing sector.
June 27, 2023 A look at how Insperity performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Gusto performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Ceridian performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Businessolver performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Benefitfocus performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how Alight performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 27, 2023 A look at how TELUS Health performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
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June 26, 2023 In this edition, Elena Christopher caught up with Rajesh Wadhwa to talk about what this delicate balance means for the world of trade finance.
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June 26, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report -ServiceNow Services, 2023, Tom Reuner.
June 26, 2023 RCPG firms should make strategic technology investments with a coherent focus on business outcomes.
June 23, 2023 A look at how Jellyvision performed in the HFS Horizons: Employee Benefits Administrators Capabilities, 2023.
June 22, 2023 Digital capabilities to address health outcomes through experience and engagement delivers real value to health consumers.
June 22, 2023 Here are business services investment priorities and recommendations for banks during the wait-and-see economy.
June 21, 2023 Alaffia health addresses healthcare payment integrity through its AI-powered capabilities.
June 20, 2023 To propel its next growth phase, UiPath must center its narrative around the demands of the Generative Enterprise™.
June 20, 2023 The latest quarterly (Q1 2023) results show a continued decline in revenue growth of TWILTCH service providers.
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June 19, 2023 In this edition, Saurabh speaks with Andie & Neeraj about how enterprises can balance the macroeconomic “slowdown” with the “big hurry” to innovate.
June 16, 2023 GBS leaders need to focus on value-based outcomes and rebrand as a strategic partner to drive organizational strategic objectives.
June 16, 2023 IT-related budgets have taken a massive nosedive in one year. HFS breaks down the impact and recommended actions.
June 14, 2023 This mid-size service provider fosters a culture of connectivity and empathy to reshape business and work.
June 13, 2023 This Horizons report examines and rates industry-specific capabilities of benefits administrators in managing benefits for employers.
June 12, 2023 The merger placed LTIMindtree among the ranks of leading IT vendors, with a reported revenue of $4.2 billion.
June 09, 2023 Tech Mahindra has launched a new F&A solution called AceFin, designed to address the multiple priorities of CFOs.
June 08, 2023 Today’s unpredictable world will need leaders to create different plans and be flexible and relevant to customers and employees.
June 08, 2023 Bain & Company is partnering with, and investing in, former HFS Hot Vendor Ashling Partners to help enterprises scale automation.
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June 07, 2023 In this edition, Joel Martin connects with Rohan Kulkarni, Viktor Reznicek & Josh Zalen to learn how healthcare organizations are adopting SaaS platform.
June 06, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, healthcare, insurance and more.
June 05, 2023 A look at how EY performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how DXC performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Deloitte performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Zensar performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Accenture performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how UST performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Sonata Software performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Mphasis performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Coforge performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Wipro performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Virtusa performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how TechM performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how LTIMindtree performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Hexaware performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Genpact performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Deloitte performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Cognizant performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Capgemini performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Atos performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how TCS performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Publicis Sapient performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how KPMG performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Infosys performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how IBM performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Hitachi performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how EY performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how Accenture performed in the HFS Horizons: Data Modernization Services Capabilities, 2023.
June 05, 2023 A look at how UST performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Plat4mation performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how NTT DATA performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how NewRocket performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how LTIMindtree performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how IBM performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how GlideFast performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Wipro performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Thirdera performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how TCS performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Kyndryl performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how HCLTech performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Cognizant performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Cask performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Atos performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how KPMG performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
June 05, 2023 A look at how Infosys performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
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June 02, 2023 In this edition, David Cushman speaks with Clement Grandin about how Foundever is improving customer experience in the metaverse.
June 01, 2023 Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.
June 01, 2023 LTI’s engineering pedigree and Mindtree’s digital background make LTIMindtree a solid managed services provider to win big work.
May 31, 2023 Coforge recently partnered with InsurNode to develop an on-demand insurance platform that leverages blockchain.
May 31, 2023 Coforge joins the growing gaggle of mid-tier IT and business services providers to cross the $1 billion annual revenue mark.
May 29, 2023 Infosys personalized medicine solution has all the components needed to help pharma scale personalized medicine.
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May 29, 2023 On this HFS Videocast, two of the authors Joel Martin and Kumar Nikhil Bhaskar talk about the HFS Horizons Report - Data Modernization Services, 2023.
May 26, 2023 HFS interview with Ian Barkin on how he sees the process intelligence space evolving.
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May 26, 2023 Replay of session - Unleash the Next Horizon for Your Company Through Data Modernization
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May 26, 2023 Replay of session - The Evolution of the Autonomous Enterprise: Your Horizon 3 Innovation Agenda
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May 26, 2023 Replay of session - Is GBS The Orchestrator and Operator of the Autonomous Enterprise… or Something Else?
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May 26, 2023 Replay of session - The Sustainability Emergency: What Can Any Decision Maker Do Right Now?
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May 26, 2023 Replay of session - C-Suite Fireside Chat with Mihir Shukla
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May 26, 2023 Replay of session - It’s All About Experience in the Autonomous World
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May 26, 2023 Replay of session - C-Suite Fireside Chat and Thoughts on the Day with Tony Filippone
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May 26, 2023 Replay of session - C-Suite Fireside Chat with Yusuf Tayob
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May 26, 2023 Replay of session - Automation Does Not Equal Autonomous
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May 26, 2023 Replay of session - The Great ChatGPT Bake Off
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May 26, 2023 Replay of session - C-Suite Fireside Chat with Oliver Pfeil
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May 26, 2023 Replay of session - Data: The Lifeblood of the Autonomous Enterprise
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May 26, 2023 Replay of session - Leadership Panel: The Road to the Generative Enterprise™️
May 25, 2023 Cognizant’s decade-long relationship did not secure the win—its end-to-end proven capabilities did.
May 24, 2023 The enterprise’s trust in data is high, perhaps unrealistically high. Learn about the reasons and action items.
May 24, 2023 Highlights from dynamic discussions in NYC with enterprise and industry leaders on the road to the Generative Enterprise.
May 23, 2023 This report profiles 23 leading enterprise data modernization services providers and their capabilities across three Horizons.
May 23, 2023 HFS Research, in partnership with Infosys, surveyed 150 commercial banking leaders.
May 20, 2023 5G provides faster speeds, lower latency, and tighter security, increasing device density and enhancing enterprise applications.
May 19, 2023 Sonata’s acquisition of Quant aims to fuel its growth in the US-based BFSI and HLS industries.
May 19, 2023 EY is industrializing its blockchains, backing its bet that blockchains will do for ecosystems what ERP did for enterprises.
May 19, 2023 Moving the needle on sustainability demands transparency, measurability, and traceability across global ecosystems.
May 19, 2023 UST HealthProof acquired a leading provider of technology-enabled solutions for government-sponsored health plans.
May 19, 2023 Accenture is using the metaverse to scaele manager and negotiator capabilities.
May 16, 2023 Our research is informed by a recent survey with 150 payment providers.
May 15, 2023 Xebia maintained its mission and values from its inception and continued its focus on mastering the art of software craftsmanship.
May 15, 2023 A look at how Cognizant performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how HGS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how Infosys performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how Genpact performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how Mphasis performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how Tech Mahindra performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how Concentrix performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how TCS performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
May 15, 2023 A look at how Accenture performed in the HFS Horizons: Digital Marketing and Sales Services Capabilities, 2023.
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May 15, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Metaverse Services Providers, 2023, David Cushman.
May 13, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, consumer products, healthcare, insurance and more.
May 13, 2023 HFS' research agenda supporting the CIO Agenda.
May 12, 2023 Enterprises need to take advantage of available technology, operating model, or service delivery levers to drive transformation.
May 12, 2023 Metaverse strategies must deliver authentic human connections in a digital format.
May 12, 2023 Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.
May 12, 2023 TCS augmented its service portfolio, enabling CFOs to become change agents and transformation partners.
May 11, 2023 Consumer expectations and emerging technologies are driving a rapid evolution in payments and demanding payment providers to modernize.
May 11, 2023 ServiceNow is no longer a capability discussion, rather the ecosystem is pivoting to transformation.
May 10, 2023 Without purpose and empathy, old-school management will be left behind.
May 10, 2023 Here's what HFS has in store for BFSI industry coverage in 2023.
May 10, 2023 Accenture’s recent acquisition of Bionest brings niche skills that will help pharma develop strategies for complex treatments.
May 10, 2023 EY unleashes Microsoft Azure based OpenAI on its managed services for payroll
May 09, 2023 Large organizational transformations demand reliable partnerships between an enterprise's technology, and services providers.
May 09, 2023 Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.
May 09, 2023 Accenture has made industrial clusters a cornerstone of its sustainability and energy transition efforts.
May 09, 2023 HFS Research, in partnership with Infosys, surveyed 150 payment providers across North America and Europe.
May 08, 2023 Core banking modernization no longer exclusively means rip and replace; it increasingly means componentize, complement, and extend.
May 05, 2023 Banks should consider the value service providers deliver via ecosystems to benefit from their execution & innovation capabilities.
May 05, 2023 Platform businesses have become an irresistible customer segment for IT and business process services (BPS) providers.
May 05, 2023 Clients tend to work with ServiceNow pure-plays because “they are not GSIs”.
May 04, 2023 The report evaluates the leading service providers in Digital Marketing and Sales services.
May 04, 2023 HFS designated SISA an HFS Hot Vendor because of its deep understanding of the payments industry and forensics-driven MDR platform.
May 03, 2023 A fresh new study that examines how financial services firms strive for new forms of value through innovation and ecosystems.
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May 03, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Supply Chain Services, 2023, Ashish Chaturvedi.
May 02, 2023 BlackLine is charting a broader vision of operational financial management and starting to deliver on it with Accounting Studio.
April 28, 2023 Enterprises of all shapes and sizes should look beyond consumer hype and endeavor to understand NFTs.
April 28, 2023 Here comes HCLTech with the launch of a customer-proven platform to help enterprises succeed in the new paradigm of the metaverse.
April 28, 2023 Enterprises looking for a partner with a nearshore presence in Europe should take a close look at Lisbon and Hitachi Vantara.
April 27, 2023 GLYNT is a preparation engine for sustainability data.
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April 27, 2023 Working Solutions VP Program Success April Wiita is the latest to pull up a chair for our Hot Vendor Firesides.
April 26, 2023 A look at how Zensar performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Hitachi Vantara performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Atos performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Wipro performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how PwC performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how KPMG performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Infosys performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how HCLTech performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how GEP performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Genpact performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Deloitte performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Cognizant performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Tech Mahindra performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how TCS performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how IBM performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how EY performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Capgemini performed in the HFS Horizons: Supply Chain Services, 2023.
April 26, 2023 A look at how Accenture performed in the HFS Horizons: Supply Chain Services, 2023.
April 25, 2023 Real-time finance observatory platform bluecopa helps enterprises automate financial operations.
April 24, 2023 Deloitte is adopting a distinctive approach to broaden its procurement proposition to drive innovation and growth.
April 24, 2023 Cognizant has bought the benefits of a product-centric mindset. Now it must work to scale that benefit within.
April 24, 2023 This report dives into how employee experience is defining the digital workplace.
April 21, 2023 HFS hosted a summit in London where Dr. Mary Lacity shared her insights on the growing importance of Web3
April 21, 2023 The autonomous enterprise is about creating the organizational agility you need to survive in the digital world.
April 21, 2023 Integrating sustainability into organizational functions and activities will proliferate meaningful impacts.
April 20, 2023 A look at how UST performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how LTIMindtree performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Foundever performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Hexaware performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how TCS performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how RRD performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how PwC performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Cognizant performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Coforge performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Capgemini performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Wipro performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Tech Mahindra performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Publicis Sapient performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how KPMG performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how Infosys performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how IBM performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 A look at how EY performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 20, 2023 Cognizant has acquired Mobica, an IoT software engineering service, providing enterprises with end-to-end IoT solutions.
April 20, 2023 A look at how Accenture performed in the HFS Horizons: Metaverse Services Providers, 2023.
April 19, 2023 Kalyan Kumar shares his view on what changed recently and leaders' expectations during the challenging macroeconomic situation.
April 18, 2023 Expert partners and committed leadership are critical to ensure patients can access the right care at the right time.
April 18, 2023 The report covers the leading service providers in enterprise supply chain innovation.
April 14, 2023 Hexaware has leapfrogged life sciences capabilities by stitching together capabilities from Mobiquity and HighPoint Solutions.
April 14, 2023 Adopt an autonomous mindset and move from effort to purpose.
April 14, 2023 State Farm reorganized its core IT infrastructure to keep up with digital shifts.
April 13, 2023 Creating an autonomous enterprise is a when-not an if. Clearly, leadership is trying to configure the right solutions to get there.
April 13, 2023 Ravi Kumar shares his vision for how services industry leaders can help shape the workforce of the future.
April 13, 2023 Apto.ai “no-code” platform can reduce traditional development time and costs by 60% to 70%.
April 12, 2023 TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.
April 12, 2023 Enterprises wishing to thrive in the market must have an open mind and be willing to collaborate and co-create.
April 11, 2023 A look at how TATA Elxsi performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Softtek performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Publicis Sapient performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Persistent performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Cyient performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Bosch SDS performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how ACL Digital performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Wipro performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Virtusa performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how UST performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Tech Mahindra performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Erstwhile Mindtree performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how LTTS performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
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April 11, 2023 Replay of session - Leadership Panel : The Third Trigger of Change, Can Enterprises Survive with Current Operating Models?
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April 11, 2023 Reply of session - Enterprise Leadership Session: The Horizons of Finance Innovation
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April 11, 2023 Replay of session - Horizon 1 Showcase: The Autonomous Enterprise—Everyone’s Trying to Get There; Can We?
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April 11, 2023 Replay of session - CEO Fireside Chat: Remotivating Our People to Succeed in Challenging Times
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April 11, 2023 Replay of session - Employee Experience Imperative: Leveraging Talent in a Hybrid World
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April 11, 2023 Replay of session - Horizon 2 Showcase: The Context and Plans We Need for Sustainability Session
April 11, 2023 Building partnerships beyond the business with an experience-first focus is imperative for modern marketers.
April 11, 2023 A look at how Erstwhile LTI performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how IBM performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Hitachi Vantara performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how EPAM performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Cognizant performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Ascendion performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how TCS performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Infosys performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how HCL performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Globant performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Capgemini performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 11, 2023 A look at how Akkodis performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 10, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, BFSI, cybersecurity, healthcare and others.
April 08, 2023 A look at how Accenture performed in the HFS Horizons: Digital Engineering Service Providers, 2023.
April 07, 2023 IDP vendor Botminds has wasted no time finding a real-world business use for generative AI.
April 06, 2023 Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.
April 06, 2023 Enterprises expand their use of ServiceNow beyond ITSM but succeed if they work with a suitable service partner in the new space.
April 06, 2023 Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.
April 05, 2023 At the London HFS Horizons Summit, we convened an expert panel to bust the metaverse bullsh*t.
April 05, 2023 WNS has recently acquired two companies to bolster its existing procurement and analytics offerings.
April 04, 2023 Leverage the excitement of ChatGPT to craft a practical roadmap of embedding GAI to drive disruptive innovation.
April 04, 2023 Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.
April 04, 2023 NTT is experimenting with photonics to enhance healthcare delivery through the next generation of the internet.
March 31, 2023 There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.
March 31, 2023 Optum and LHC Group’s integration shows the power of vertical integration in healthcare.
March 30, 2023 HFS and Infosys BPM co-hosted a digital roundtable with a diverse mix of 16 global procurement executives.
March 30, 2023 Banking as a Service (BaaS) is transforming how enterprises consume and deliver banking services.
March 29, 2023 Enterprise leaders should be mindful that delaying S/4H migration will impact different organizational factors unfavorably.
March 28, 2023 Strategy on intensifying the innovation and collaboration culture can help India sustain its growing international prominence.
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March 28, 2023 In this edition, Tom Reuner is in discussion with Bill Lobig & Matt Lyteson about the lessons learned from operationalizing the journey toward cloud
March 28, 2023 Timely takeaways! We've captured the top takeaways from each session at our HFS Horizons Summit - London 2023 here.
March 28, 2023 This HFS Horizons report profiles 18 leading service providers and consultants offering metaverse services.
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March 28, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons Report - Digital Engineering Service Providers, 2023, Nandini Tare.
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March 28, 2023 Botminds CTO and Co-Founder Ansari Ismail is the latest to pull up a chair for our Hot Vendor Firesides.
March 27, 2023 To deliver speed-to-value when deploying Intelligent Document Processing, AYR is offering a refreshing 2-2-4 approach.
March 27, 2023 HGS acquired TekLink to help amplify the data-led capabilities it offers to enterprises.
March 27, 2023 SAP was barely mentioned at PWC's SAP hackathon. Good
March 24, 2023 Over 70% of CPG firms are building a DTC business model to increase sales, drive customer loyalty, and increase profitability.
March 23, 2023 A look at how Amdocs performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 22, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability and life sciences.
March 22, 2023 Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.
March 22, 2023 What are Atos' strategic options after several unsolicited bids?
March 21, 2023 NTT Data is acquiring digital and analytics firms in the US to become a well-rounded partner for North American clients.
March 20, 2023 A look at how Virtusa performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Sutherland performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how LTIMindtree performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Hitachi Vantara performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Hexaware performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Firstsource performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how PwC performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Publicis Sapient performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how IBM performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how HCLTech performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 The internet of twins will deliver new operational insights - but only if we adopt new approaches to using such insights at scale.
March 20, 2023 A look at how Capgemini performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Wipro performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how TCS performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Infosys performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how EY performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 20, 2023 A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
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March 20, 2023 In this webinar, HFS CEO Phil Fersht is in discussion with Genpact's CEO Tiger Tyagarajan and Chief Strategy Officer, Katie Stein.
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March 20, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons - The Best Service Providers for Retail Banks, 2023, Elena Christopher.
March 18, 2023 A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Retail Banks, 2023.
March 17, 2023 Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.
March 17, 2023 How Xerox is leveraging Workato to realize its ambition to create autonomous processes.
March 17, 2023 Build, buy, and compose is becoming the innovation mantra for BFS firms. Virtusa's OIP helps banks safely include fintechs.
March 17, 2023 Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.
March 16, 2023 Fujitsu is setting up a Web3 platform that can crack one of the toughest challenges of HFS’ new-value generating OneEcosystem™.
March 16, 2023 Interoperability is not a data problem, rather human health challenge as systems continue to resist sharing data meaningfully.
March 16, 2023 Value-based care in a commercial construct is gaining attention and scale as employers' contract directly with providers.
March 15, 2023 Enterprise leaders must address a few common challenges to capture full value from their cloud native transformation Investments.
March 15, 2023 100% of enterprises say they will up spend on metaverse services over the next two years. Low code also immune from cuts.
March 14, 2023 Wipro’s aspiration to create the OneOffice is commendable, but it is easier said than done.
March 14, 2023 This report assesses the value 25 service providers convey to their clients for digital engineering services.
March 13, 2023 Using positions of influence to align organizations and systems with the global sustainability context.
March 10, 2023 Acquisitions bring platform capabilities as well as two new insurtechs to Tech Mahindra’s insurance practice
March 10, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, banking and financial services, healthcare, and life sciences.
March 09, 2023 Those suffering metaverse hesitancy should follow the money, prioritizing better EX and CX, and enhanced data with digital twins.
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March 09, 2023 On this special Fireside, HFS CEO & Chief Analyst Phil Fersht talks with Phani Sridhar, SVP - Strategy & Insights at iOPEX Technologies.
March 07, 2023 Accenture puts $100m where its metaverse mouth is, taking strategic investments in a range of metaverse-enabling tech vendors.
March 07, 2023 Enterprise leaders now recognize the need to expand BPO services to include end-to-end processes and enterprise-wide data flows.
March 07, 2023 Enterprise leaders seek ways to maximize their data’s value to find new sources of value and create insights for decision-making
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March 07, 2023 On this special Fireside, HFS CEO & Chief Analyst Phil Fersht talks with Krishna Sudheendra, CEO at UST.
March 03, 2023 Complex processes need scalable decision engines that can easily cut through complexity, and Rainbird delivers on its promise.
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March 03, 2023 On this HFS Videocast, two of the authors Reetika Fleming and Sam Duncan talk about the HFS Horizons Report - Process Intelligence Products, 2023.
March 02, 2023 The media industry must treat the climate and sustainability emergency… like an emergency.
March 02, 2023 Wipro’s EMaaS platform is a solution addressing state and commercial health plans’ current needs.
March 02, 2023 Publicis Sapient’s metaverse pipeline is bearing fruit, evidence that CMOs are increasingly ready to dive into the metaverse.
March 02, 2023 CIOs and data officers must look beyond their organizations toward their wider ecosystem for new sources of value.
February 28, 2023 This report assesses 21 service providers in terms of the value they provide to their retail banking clients.
February 27, 2023 Only 12% finance organizations have realized their ambitions. What are these Superheroes doing differently?
February 27, 2023 We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.
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February 24, 2023 On this special Fireside, Phil Fersht is in conversation with Cliff Justice on how can we move forward fast with our innovation thinking.
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February 23, 2023 Joget President and CEO Raveesh Dewan is the latest to pull up a chair for our Hot Vendor Firesides.
February 21, 2023 Cognizant goes beyond its key verticals with Utegration acquisition for SAP transformation.
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February 20, 2023 In this edition, Rohan Kulkarni speaks with Ramesh Kumar about how health plans & TPAs are addressing compliance with CMS’s price transparency.
February 16, 2023 The ABDM launched by the Indian government in September 2021 intends to make healthcare more accessible and affordable.
February 16, 2023 Pharma spin-offs must explore partnerships with suppliers to address opportunities for process reengineering and transformation.
February 16, 2023 TCS is one of few professional service providers adopting Agile practices within business process operations (BPO).
February 13, 2023 An ecosystem of partners could coalesce around one major oil and gas firm that discloses its imperfect transition plan.
February 10, 2023 A look at how UltimateSuite performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how StereoLOGIC performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Skan performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Signavio performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how QPR performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how NICE performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Fluxicon performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Apromore performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how ABBYY performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how UiPath performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Soroco performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how SoftwareAG performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Pega performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Nintex performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Microsoft performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how MEHRWERK performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how IBM performed in the HFS Horizons: Process Intelligence Products, 2023.
February 10, 2023 A look at how Automation Anywhere performed in the HFS Horizons: Process Intelligence Products, 2023.
February 09, 2023 A look at how Appian performed in the HFS Horizons: Process Intelligence Products, 2023.
February 09, 2023 A look at how Celonis performed in the HFS Horizons: Process Intelligence Products, 2023.
February 09, 2023 Syniti drives business outcomes through data quality solutions.
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February 09, 2023 Workfellow’s Co-Founder and CEO Kustaa Kivelä is the latest to pull up a chair for our Hot Vendor Firesides.
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February 09, 2023 On this HFS Videocast, two of the authors Saurabh Gupta & Reetika Fleming talk about the HFS Horizons - Sourcing and Procurement Service Providers, 2022.
February 08, 2023 ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.
February 07, 2023 A more effective collaboration between IT Operations teams and automation can reduce the risks of cloud-native transformations
February 07, 2023 Sustainability is embedding itself throughout systems, organization, and the services sector
February 06, 2023 Automated lifecycle management will enhance patient engagement, enabling efficient operations and greater cost savings.
February 06, 2023 Putting together your 2023 marketing plans without including the metaverse may be a one-way ticket to your rapid exit.
February 06, 2023 Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.
February 01, 2023 Investment in IoT technology tops the energy and utilities industry radars going into 2023
February 01, 2023 Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience
February 01, 2023 Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.
January 31, 2023 Which of the top 16 IT and business services providers were the best employers in the world?
January 31, 2023 This report evaluates leading process mining and task mining vendors’ capabilities to help enterprises tackle process debt.
January 31, 2023 Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.
January 30, 2023 In a world of conflict, crisis and downturn, C-suites need to win the talent war by empowering staff to shape the future.
January 25, 2023 IT services deal renegotiation does not always mean concerns; it might be a preference.
January 24, 2023 BASE acquisition by Infosys has reinforced its capabilities to aid life science to get value from cloud and emerging tech.
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January 24, 2023 On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Ron Shamah and Jesse Murray at Rightpoint.
January 23, 2023 In December 2022, Salesforce led a Series B funding round, which totaled $10.3 million, in process mining specialist Apromore.
January 20, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, finance and accounting, healthcare and other.
January 19, 2023 The Big Four are expanding to products. HFS looks at EY's Nexus platform expansion and what's in it for BFSI enterprises.
January 19, 2023 Content-centric integrated technology can simplify information flows and unleash the potential of OneOffice™.
January 18, 2023 Deploying post-quantum cryptography will not be without risks. Enterprises must start developing well-thought-out roadmaps now.
January 18, 2023 Unlocking new sources of value through digital innovation: Publicis Sapient’s SPEED vision under CEO Nigel Vaz’s leadership.
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January 18, 2023 On this special Fireside Chat, Phil Fersht talks with Nigel Vaz about his personal and digital business journey.
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January 18, 2023 In this edition, Saurabh Gupta connects with Bharath Yadla & Shivani Agarwal to discuss how Automation & AI make managed services and business services sexy.
January 17, 2023 A real-time content moderation strategy has become a prerequisite for every online platform.
January 17, 2023 Service providers remain aligned with commercial insurance that is declining while not investing in growth segments.
January 17, 2023 Discover six new HFS Hot Vendors - the Q4 2022 cohort chosen for their distinctiveness, ecosystem robustness, and client impact.
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January 17, 2023 In this edition, Elena Christopher discusses with Jasmeet Narang and Rohan de Souza the transformative power of digital operations in banking.
January 17, 2023 A look at how Wipro performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how Capgemini performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how Accelerate performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how TCS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how IBM performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how Genpact performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how WNS performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how Infosys performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 17, 2023 A look at how GEP performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 16, 2023 A look at how WNS performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how Wipro performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how EXL performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how Capgemini performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how TCS performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how Infosys performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how IBM performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how Genpact performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how PWC performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how KPMG performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how EY performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 A look at how Deloitte performed in the HFS Horizons: Strategic Finance, 2022.
January 16, 2023 Advancing AI technologies are poised to shake up the outsourcing world.
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January 16, 2023 On this HFS Videocast, two of the authors Phil Fersht and Saurabh Gupta talk about the HFS Horizons - Automation Service Providers, 2022.
January 14, 2023 A look at how Accenture performed in the HFS Horizons: Sourcing and Procurement Service Providers, 2022.
January 13, 2023 A look at how Accenture performed in the HFS Horizons: Strategic Finance, 2022.
January 12, 2023 Organizations can gain valuable insights from domain-specific finance automation over and above benefits of speed and efficiency.
January 12, 2023 A look at how Virtusa performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how UST performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how NTT DATA performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how EXL performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how TCS performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how PwC performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how KPMG performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how Infosys performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how Genpact performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how EY performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how Bain & Company performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how Wipro performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how IBM performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how Cognizant performed in the HFS Horizons: Automation Service Providers, 2022.
January 12, 2023 A look at how Capgemini performed in the HFS Horizons: Automation Service Providers, 2022.
January 11, 2023 A look at how Accenture performed in the HFS Horizons: Automation Service Providers, 2022.
January 11, 2023 Organizations are increasing their consumption of managed security services but they must take that exercise very seriously.
January 11, 2023 Strategic outsourcing leveraging core competencies addresses critical challenges, ensures both Atos and Siemens Healthineers win.
January 11, 2023 A look at how WNS performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how Virtusa performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how UST performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how PwC performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how Mphasis performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how KPMG performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how Genpact performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 Metaverse enthusiasts must go beyond vanity projects to avoid indefinite postponement by recession-wary CFOs.
January 11, 2023 A look at how Firstsource performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how EXL performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how Deloitte performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 11, 2023 A look at how Capgemini performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 Finance leaders need to make a cultural shift and the HFS DRT highlights some of the key changes required to become data-driven.
January 10, 2023 A look at how EY performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how Wipro performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how NTT DATA performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how Infosys performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how HCLTech performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how EMIDS performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how Cognizant performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how TCS performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 10, 2023 A look at how Optum performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 09, 2023 Many are reporting the end of enterprise blockchain as early projects continue to wind down - but it's not...
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January 09, 2023 On this HFS Videocast, we talk with one of the authors of the HFS Horizons - Strategic Finance, 2022, Reetika Fleming.
January 09, 2023 A look at how Accenture performed in the HFS Horizons: Healthcare Payer Service Providers 2022.
January 06, 2023 Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.
January 05, 2023 Enterprises' willing to spend on IT midst of tough macroeconomic conditions, what are the rationale behind and why it's crucial.
January 05, 2023 It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.
January 05, 2023 Kyndryl launches Consult to drive business value for its customers.
January 04, 2023 We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.
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January 04, 2023 In this edition, Saurabh Gupta connects with Olivier Gomez and Alex Teteris to discuss about driving real business outcome by leveraging automation.
January 04, 2023 Organizations need visibility into software systems as much as they need it into their supply chains.
January 03, 2023 Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.
January 03, 2023 HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.
January 03, 2023 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, energy and utilities, financial services, healthcare and life media
January 02, 2023 A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
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January 02, 2023 On this special Fireside Chat, Phil Fersht talks with Anand Sahay about the digital business journey and global expansion of Xebia.
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December 22, 2022 In this edition, Mike Finn from HFS talks with HFS OneOffice Awards Diversity category finalist Kaushik Sarawgi from RRD GoCreative.
December 21, 2022 This report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities.
December 21, 2022 There is a generational opportunity to improve health & care for employees if CHRO's and CFO's can collaborate and innovate.
December 21, 2022 HFS is cutting through the market noise around ChatGPT by providing our initial views
December 21, 2022 A look at how Accenture performed in the HFS Horizons: Cloud Native Transformation, 2022
December 20, 2022 Service providers must pay attention to the enterprise's preferences to remain relevant.
December 20, 2022 EY seems to firmly believe that collaborating with partners is necessary for helping its customers leverage the power of data.
December 20, 2022 How a global chemicals company and EY built and implemented a circularity measurement process.
December 19, 2022 We connected with Atom’s first employee to learn how the digital-native has consistently posted profits since June 2021
December 17, 2022 A look at how Zensar performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 17, 2022 A look at how Virtusa performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 17, 2022 A look at how UST performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 17, 2022 A look at how Tech Mahindra performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 17, 2022 A look at how Mphasis performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 17, 2022 A look at how LTI performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 17, 2022 A look at how Genpact performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 17, 2022 A look at how EPAM performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 16, 2022 A look at how TCS performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 16, 2022 A look at how Wipro performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 16, 2022 A look at how PwC performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 16, 2022 A look at how KPMG performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 16, 2022 A look at how EY performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 16, 2022 A look at how Cognizant performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 16, 2022 A look at how Capgemini performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 15, 2022 Phil Fersht, CEO and Chief Analyst at HFS, talks to Jesus Mantas, Global Managing Partner at IBM Consulting.
December 15, 2022 A look at how Infosys performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 15, 2022 A look at how IBM performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 15, 2022 A look at how HCLTech performed in the HFS Horizons: Cloud Native Transformation, 2022.
December 15, 2022 A look at how Deloitte performed in the HFS Horizons: Cloud Native Transformation, 2022.
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December 15, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Horizons - Healthcare Payer Service Providers 2022, Rohan Kulkarni.
December 15, 2022 This Horizons report examines the Automation capabilities of the 18 leading service providers.
December 14, 2022 This market scan of 42 Intelligent Document Processing vendors identifies which covers which industries, functions, and use cases.
December 13, 2022 CISOs or cybersecurity leaders must build a coherent location strategy in their plans - Ireland and Israel have a lot to offer.
December 12, 2022 Finance leaders are on different phases of the data-driven journey and this DVP throws light on the various stages.
December 12, 2022 Healthcare providers must put “prevention” at the centre of their ransomware defense strategy.
December 09, 2022 The sustainability services ecosystem is merging as demand soars.
December 09, 2022 Tech Mahindra doubles down on working from home as a distinct delivery strategy
December 09, 2022 Our recent Pulse study of 602 leaders across Global 2000 enterprises underscored that digital is not an exotic future state.
December 08, 2022 The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.
December 08, 2022 A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.
December 08, 2022 HGS Healthcare has been rebranded Sagility to bring a tech-and-services-led challenge to healthcare incumbents.
December 08, 2022 In the next-gen operating model, data emerges as the North Star for business process management services.
December 07, 2022 Low code adoption is booming and has become a technology of high interest for businesses and software development teams.
December 06, 2022 This HFS Horizons Report looks at the services shaping the financial planning and analysis industry in 2022 and beyond.
December 05, 2022 But soaring growth is global.
December 05, 2022 OneSource Virtual sells its Workday professional and managed services business to Cognizant.
December 05, 2022 Enterprises leaders control IT spendings, but cloud remain crucial.
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December 05, 2022 In this webinar, HFS Phil Fersht, Saurabh Gupta, Elena Christopher, and Tom Reuner talked about the first HFS Horizons Report on Cloud Native Services.
December 02, 2022 BFS has historically led the pack for blockchain investment, but we're starting to see other industries ramp up their spend.
December 02, 2022 Samsung are using blockchain to tackle the IoT security challenge in the consumer market. But can it work for enterprises too?
December 02, 2022 Services firms hold an immense opportunity and responsibility for sustainability.
December 02, 2022 New AI regulations in the US and Europe mean HR leaders need to understand how they deploy AI - and quickly.
December 01, 2022 Focusing its automation on AI and unstructured data differentiates Automation Hero from RPA.
December 01, 2022 BFSI M&A is getting some play with Capgemini after digesting Altran. Its latest is capital markets' focused Quorsus.
November 30, 2022 Service providers are rapidly changing the way they talk and position their capabilities to include management and technology consulting offering a one stop for
November 30, 2022 How is the post-Kyndryl reality shaping up for IBM Consulting? HFS sums it up as focus, client depth, and ecosystems.
November 30, 2022 This Horizons report shares the forward-looking capabilities that service providers will bring to bear.
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November 30, 2022 In this episode, Mark Reed-Edwards and Elena Christopher discussed about the HFS Horizons Reports.
November 29, 2022 DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.
November 29, 2022 CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.
November 29, 2022 Hitachi Vantara links OT and IT with Hybrid cloud to deliver data-driven opportunities.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
November 28, 2022 Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.
November 28, 2022 On October 10, 2022, World Mental Health Day, the Indian government launched the T-MANAS initiative.
November 28, 2022 IBM Consulting global analyst event underscores the importance of AWS and Red Hat on its growth opportunities.
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November 22, 2022 On this special Fireside Chat, Phil Fersht at HFS talks with Brendan Kiely at ThinScale about the CX provider’s growth opportunities and downturn.
November 21, 2022 A disastrous UN summit would have been better.
November 21, 2022 Celonis continues to invest in innovation with its new product lineup. But are customers ready for it?
November 18, 2022 No technology has realized its full sustainability potential.
November 17, 2022 BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.
November 17, 2022 At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.
November 17, 2022 The not-so-little secret of the metaverse is that manufacturing can and should be one of its earliest and most lucrative adopters.
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November 17, 2022 In this edition, Sam Duncan at HFS connects with Saket Sinha, Hirander Misra, and Michael Kessler to discuss tokenization in financial services.
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November 16, 2022 In this edition, Reetika Fleming at HFS talks with Amaresh Tripathy at Genpact & Heymen Jansen, ex-ABB about the meteoric rise of process intelligence.
November 15, 2022 How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?
November 15, 2022 The results of HFS’ Pulse study for 1H 2022 tell us a lot about the technology trend across the healthcare provider segment.
November 15, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, insurance, financial services and other.
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November 15, 2022 In this edition, Rohan Kulkarni at HFS speak with Alex Kleinman and Scott Alister at Genpact about care management & SDoH solutions to improve the triple aim.
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November 15, 2022 In this edition, Reetika Fleming & Saurabh Gupta from HFS connects with Narasimha Kini & Anita Mahon from EXL to discuss the idea of data-driven finance.
November 11, 2022 There’s a glaring sustainability opportunity. But we need organizations to get over the commercial excuse.
November 10, 2022 Policymaking and the public will not move quickly enough to address climate change or any of the global sustainability context.
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November 09, 2022 In this edition, Saurabh Gupta at HFS connects with Dharmendra Patwardhan, Matthew Spooner & Kevin Nash to discuss about the future of the supply chain.
November 08, 2022 We must make the IT and business services industry sexy again for our top talent.
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November 08, 2022 In this edition, Don Ryan at HFS talks with Brajesh Jha at Genpact about how the focus of media companies has shifted to operations transformation.
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November 07, 2022 In this edition, Reetika Fleming & Saurabh Gupta at HFS talk with Kris Koneru at Infosys BPM about the future of procurement.
November 04, 2022 RCPG companies need a load more sustainability leadership for strategies to cascade throughout organizations and value chains.
November 04, 2022 Maintaining agility, being open to alternative ideas, and staying curious are the difference between success and calamity.
November 03, 2022 Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.
November 03, 2022 A market analysis and ecosystem map of the sustainability consulting, technology, and services landscape.
November 03, 2022 The inaugural HFS Horizons: Cloud Native Transformation, 2022 report examines the capabilities of 20 leading providers.
November 02, 2022 SaaS vendors must build ecosystem-driven security integration capabilities.
November 02, 2022 Balance both the physical and virtual worlds for brand experience.
November 01, 2022 Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?
November 01, 2022 Strategic transformation partnerships in financial services are evolving from effort to performance to shared purpose in real time.
November 01, 2022 Workday has launched its Industry Accelerator Program with four initial partners: Accenture. Deloitte, KPMG and PwC.
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November 01, 2022 In this edition, Rohan Kulkarni at HFS talks with Gloria Lau & Dr. Mary Jacobson at Alpha Medical about improving women’s primary care.
October 31, 2022 Service providers with no chief medical officer in their leadership ranks put their growth at risk.
October 31, 2022 When all roads lead to data, and business is about driving value through data, will the CDO Chief Do-it-all Officers?
October 31, 2022 This panel at the HFS Super Summit explored the talent war, how we may be entering a “tech-ade,” and the macroeconomic environment.
October 28, 2022 The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.
October 27, 2022 Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.
October 27, 2022 FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.
October 27, 2022 Enterprises need to be much more intentional about their innovation needs.
October 26, 2022 Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.
October 26, 2022 Snippets of the enterprise innovation panel at the recent HFS Super Summit.
October 25, 2022 Elena engages Accenture's Group Chief Executive, Operations Yusuf Tayob on why people are essential to operational change.
October 25, 2022 As capital markets modernize their applications and technologies, the compounding power of AND is key.
October 24, 2022 HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
October 24, 2022 Industry lines are blurring, creating new opportunities, but industry-specific expertise will always be relevant.
October 22, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, energy and utilities, financial services, healthcare and life media
October 21, 2022 In this POV, we expand on India's home healthcare market and what it means for service providers.
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October 21, 2022 Vistio Executive Managing Director Gregg Antenen is the latest to pull up a chair for our Hot Vendor Firesides.
October 20, 2022 At Super Summit Dr. Tom Reuner quizzes a panel on how they are helping their customers reshape their organization's culture.
October 20, 2022 Leaders know – adopt DevSecOps across the enterprise if you want to embed security by design.
October 20, 2022 SaaS brings speed, better UX, scale, and choice. However, less than 40% of Global 2000 get the value they expect. What gives?
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October 19, 2022 In this edition, Rohan Kulkarni at HFS talks with Leah Sparks at Wildflower about innovations that are helping improve maternity health.
October 18, 2022 Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.
October 18, 2022 The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.
October 17, 2022 Accenture’s M&A machine goes deep in Latin America. Read more about its latest here.
October 17, 2022 The future of services must be built on shared purpose to maximize value and drive real change.
October 14, 2022 Another quarter ends (Q3 2022) - and another six exciting new HFS Hot Vendors land for you to discover.
October 13, 2022 Genpact has built a position of influence on data, analytics, and operations in key industries affecting the sustainability fight.
October 13, 2022 Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.
October 13, 2022 Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
October 13, 2022 Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.
October 13, 2022 As the CISO evolves from a technical to a business leader, it’s high time to decouple the role from the wider IT organization.
October 12, 2022 EY paves the way for splitting its audit and consulting businesses, but will it be remembered as a trailblazer or a guinea pig?
October 12, 2022 Metaverse, the new kid on the block is buzz with excitement. So we picked the brains of some experts at the HFS Super Summit 2022.
October 11, 2022 How we got in such a process mess that we no longer know how work gets done in our organizations.
October 11, 2022 The latest insights from 1,800 employees across leading technology and business service providers.
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October 10, 2022 AYR.ai Chief Revenue Officer Scott Lee is the latest to pull up a chair for our Hot Vendor Firesides.
October 07, 2022 Our data shows that enterprises are beginning to favor public blockchains – and we are keen to discovery why.
October 07, 2022 Machine learning is proving to be a game changer when it comes to boosting the effectiveness of cybersecurity operations.
October 05, 2022 Creating new digital experiences for employees and customers.
October 03, 2022 Organizations are battling decades of technical and process complexities—a fight they must win in the digitally enabled economy.
September 28, 2022 Brillio partnered with one of the largest health plans to innovate and transform its external stakeholder experience challenges.
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September 27, 2022 On this HFS Videocast, Reetika Fleming & Divya Iyer walk us through the HFS CFO F&A Service Providers Top 10, 2022 report.
September 27, 2022 HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.
September 23, 2022 Cloud transformation should be about agility and velocity—not cost.
September 22, 2022 IBM Consulting acquires Dialexa to enhance digital design services.
September 22, 2022 What is the future of procurement’s role in driving new value?
September 21, 2022 Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.
September 21, 2022 A look at how Datamatics performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how Conduent performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how Sutherland performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how Tech Mahindra performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how Cognizant performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how WNS performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how Wipro performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how EXL performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how Capgemini performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how Infosys performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how IBM performed in the HFS Top 10 for CFO F&A Services, 2022.
September 21, 2022 A look at how TCS performed in the HFS Top 10 for CFO F&A Services, 2022.
September 20, 2022 We interviewed capital markets firms about their top priorities - data and cloud came out on top.
September 20, 2022 In conjunction with KPMG, HFS looks at the drivers of low code in Europe and how daring leaders can succeed.
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September 20, 2022 In this edition, Ralph Diaz connects with Ben Rayner, Seng Yue Yau, and Rui Gonçalves to know how low code does or doesn’t fit into their digital journey.
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September 20, 2022 On this special Fireside Chat, Phil Fersht at HFS talks with Sunil Mittal at Movate about the rebranding & renaming CSS Corp journey.
September 20, 2022 A look at how Genpact performed in the HFS Top 10 for CFO F&A Services, 2022.
September 20, 2022 A look at how Accenture performed in the HFS Top 10 for CFO F&A Services, 2022.
September 19, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, financial services, healthcare, media and entertainment, and other.
September 17, 2022 A look at how PwC performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Cognizant performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how GEP performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Deloitte performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how LTTS performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Arcadis performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how HCL performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Atos performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how WSP performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Infosys performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Wipro performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how KPMG performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how TCS performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Capgemini performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how Accenture performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how IBM performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how EY performed in the HFS Top 10 for Sustainability Services, 2022.
September 17, 2022 A look at how ERM performed in the HFS Top 10 for Sustainability Services, 2022.
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September 14, 2022 AuraQuantic Global Sales Director Ilian Radoytsov is the latest to pull up a chair for our Hot Vendor Firesides.
September 14, 2022 Lessons learned that could help make your transformation faster and more effective.
September 14, 2022 BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.
September 14, 2022 In July 2022, Amazon announced it would acquire One Medical, a digital-health-enabled primary care organization.
September 13, 2022 Healthcare businesses based on historical performances will be immune to recessions and continue to be on a growth trajectory.
September 12, 2022 Apromore has added predictive process monitoring to its platform with a “citizen”-friendly coding-and-data-scientist-free approach.
September 07, 2022 CEOs and CTOs/CIOs broadly agree on investment on Web3/metaverse, - but not on the building blocks to get them there.
September 07, 2022 Beware expensive consultants wielding flashy new slideware touting “cutting-edge knowledge” on something called “metaverse”.
September 06, 2022 HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.
September 06, 2022 This report highlights the data-driven finance journey of enterprises and the role of 'finance' in this journey.
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September 06, 2022 In this edition, Saurabh Gupta from HFS talks with Sumit Dutta and Matthew Burton from EY about supply chain challenges and the way to deal with it.
September 04, 2022 A look at how Deloitte performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how PwC performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how Cognizant performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how Capgemini performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how IBM performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how HCL performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how EY performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how Wipro performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how Infosys performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how TCS performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
September 04, 2022 A look at how Accenture performed in the HFS Top 10 for Capital Markets Services Capabilities, 2022.
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September 03, 2022 In this edition, Sam Duncan, HFS talks with Sandeep Arora, Sysco Business Services & Rajeev Girdhar, Genpact about their OneOfficeTM Award win & journey.
September 02, 2022 UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.
September 02, 2022 MuleSoft RPA is now integrated and available as part of the wider Salesforce platform.
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September 02, 2022 On this special Fireside Chat, HFS CEO Phil Fersht talks with Avinash Misra, CEO at Skan.ai about the digital journey & future strategy of Skan.ai.
September 01, 2022 Metaverse mania is leading service providers to re-label established capabilities in the name of the latest fashion.
September 01, 2022 Ad-happy media giants could trigger an exodus to the metaverse - forcing enterprises to rethink their relationship with data.
August 31, 2022 UiPath’s acquisition of Re:infer broadens immediate access to communications mining and automation for customer teams.
August 29, 2022 Low code is changing how companies are planning to develop, modernize, and transform. But be wary of false steps.
August 28, 2022 A look at how Mindtree performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how Mphasis performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how LTI performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how Tech Mahindra performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how CyberProof performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how Cognizant performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how PwC performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how KPMG performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how HCL performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how Deloitte performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how TCS performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how Wipro performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how Atos performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how IBM performed in the HFS Top 10 for Cybersecurity Services Capabilities.
August 28, 2022 A look at how Accenture performed in the HFS Top 10 for Cybersecurity Services Capabilities.
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August 27, 2022 In this fourth episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.
August 25, 2022 This report discusses the business case of the CFO office of a leading global beverage company.
August 25, 2022 A look at how NTT DATA performed in the HFS Top 10 for HCP services capabilities.
August 25, 2022 A look at how Capgemini performed in the HFS Top 10 for HCP services capabilities.
August 25, 2022 A look at how Mphasis performed in the HFS Top 10 for HCP services capabilities.
August 25, 2022 Traditional banks can equal digital rivals’ tech and customer focus, and they can win by playing their scale advantage.
August 25, 2022 In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, cybersecurity, financial services, healthcare, industry 4.0 and
August 24, 2022 A look at how Atos performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how Firstsource performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how EXL performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how PwC performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how Omega Healthcare performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how EMIDS performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how Deloitte performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how Wipro performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how TCS performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how HCL performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how EY performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how Accenture performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how Cognizant performed in the HFS Top 10 for HCP services capabilities.
August 24, 2022 A look at how Optum performed in the HFS Top 10 for HCP services capabilities.
August 23, 2022 RPA’s success and longevity over the next decade will hinge on it becoming part of the enterprise digital transformation agenda.
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August 22, 2022 In this edition, Saurabh Gupta at HFS talks with Dan Burnett at Enterprise Ethereum Alliance about the usage of public blockchain in enterprise use cases.
August 19, 2022 Collaborating across the ecosystem creates customer loyalty in difficult moments.
August 19, 2022 The near-term arrival of Web3 relies on breakthroughs in quantum computing. But quantum is a double-edged sword.
August 19, 2022 Metaverse is just a videogame for adults without meaningfully addressing healthcare challenges despite potential use cases.
August 19, 2022 We discuss NICE’s latest offering and how NICE believes enterprises must take a data-driven approach to their processes.
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August 18, 2022 In this edition, Joel Martin at HFS talks with Cognizant executives about the challenges their customers faced in their App Modernization journey.
August 17, 2022 Intercompany transactions have accelerated recently for several reasons. In early 2022, BlackLine acquired FourQ.
August 17, 2022 Only stupid criminals are caught by AML rules. SymphonyAI acquired NetReveal to fight financial crime differently.
August 17, 2022 An in-depth look at the services shaping the finance and accounting industry in 2022 and beyond.
August 16, 2022 AntWorks’ cognitive machine learning (ML) IDP solution, CMR+ is now available on the Pega Marketplace. Here we analyze the impact.
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August 16, 2022 In this edition, Josh Matthew at HFS talks with Sheri Hinish at IBM, and Janina Nakladal at Celonis about supply chain & sustainability.
August 15, 2022 A look at how Mindtree performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how Tech Mahindra performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how Wipro performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how Cognizant performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how EY performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how Atos performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how LTTS performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how Infosys performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how HCL performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how TCS performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how IBM performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how KPMG performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how Capgemini performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 15, 2022 A look at how Accenture performed in the HFS Top 10 for Industry 4.0 Services Capabilities, 2022.
August 12, 2022 No code software test automation platform Leapwork doubled its headcount and customer count in the last year.
August 11, 2022 HFS analysts recently attended the London and New York stops of Celonis’ World Tour. There was one clear takeaway.
August 11, 2022 Our systems are not good enough to address sustainability. Too many firms use this as an excuse for not moving first.
August 10, 2022 This partnership is another example of how Celonis pulls partnership levers to deliver value for clients through collaboration.
August 10, 2022 The future of global business services is data-driven.
August 10, 2022 Operationalizing cloud native transformation must become a boardroom priority. We explain why.
August 09, 2022 An assessment of the most compelling challengers supporting the global capital markets services industry.
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August 04, 2022 On this HFS Videocast, we talk with one of the authors of the HFS HFS Sustainability Services Top 10, 2022, Josh Matthews.
August 03, 2022 To help envision and articulate the outcomes for cloud native transformation, we have identified six vectors.
August 03, 2022 A look at how Capgemini performed in the HFS Top 10 for Insurance Services in 2022.
August 03, 2022 A look at how WNS performed in the HFS Top 10 for Insurance Services in 2022.
August 03, 2022 A look at how Cognizant performed in the HFS Top 10 for Insurance Services in 2022.
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August 03, 2022 In this webinar, Joel Martin, HFS talks with Susan Rousseau, State Street & Himanshu Arora, Infosys about low-code strategy for your business.
August 02, 2022 A look at how Mindtree performed in the HFS Top 10 for Insurance Services in 2022.
August 02, 2022 A look at how LTI performed in the HFS Top 10 for Insurance Services in 2022.
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August 02, 2022 Decimal President Yogesh Sharma is the latest to pull up a chair for our Hot Vendor Firesides.
August 02, 2022 This report delivers our 2022 assessment of the leading sustainability consulting, technology, and services firms.
August 02, 2022 A look at how Sutherland performed in the HFS Top 10 for Insurance Services in 2022.
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August 01, 2022 In this edition, Rohan Kulkarni at HFS talks with Deryk Van Brunt at CredibleMind, about population health-based mental health.
August 01, 2022 Single-source dependencies can be a nightmare – energy and utilities companies learn an important lesson from the pandemic.
July 28, 2022 In Web3, everyone has the same access to data. Advantage resides in the power of your AI.
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July 28, 2022 In this edition, Saurabh Gupta at HFS talks with Oscar Elizondo at CEMEX & Khalid Siddiqui at IBM about the power of technology.
July 28, 2022 Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.
July 28, 2022 Enterprises are facing considerable challenges that, if not addressed effectively, may negatively impact their security posture.
July 28, 2022 Learn from the journey of Network Rail to apply an AI-mindset rather than just looking through the automation lens
July 26, 2022 Manufacturing transformation needs an integration of business goals, technology, and organizational elements
July 26, 2022 Big tech and enterprises are coming together to agree on standards for the metaverse.
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July 26, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Capital Markets Services Top 10, 2022, Elena Christopher.
July 25, 2022 Mindzie adds training platform to its low-code process mining platform and color-coded process maps.
July 25, 2022 This report ranks the capabilities of the largest service providers and how they are supporting capital markets clients.
July 22, 2022 Emerging tech is helping increase the speed, reliability, and accuracy of information flow.
July 22, 2022 A look at EY's angle on the managed services market opportunity.
July 21, 2022 Major energy firms cannot be allowed to define the coming decades due to their absence.
July 21, 2022 Leaders from US health plans, health systems and life sciences discuss leveraging the healthcare ecosystem to personalize care.
July 21, 2022 CIOs must build collaborative ecosystems to tackle today’s complexity, according to Tui Airline CIO Isabelle Droll.
July 21, 2022 A look at how Wipro performed in the HFS Top 10 for Employee Experience Services, 2022.
July 21, 2022 A look at how TCS performed in the HFS Top 10 for Employee Experience Services, 2022.
July 21, 2022 A look at how PWC performed in the HFS Top 10 for Employee Experience Services, 2022.
July 21, 2022 A look at how Capgemini performed in the HFS Top 10 for Employee Experience Services, 2022.
July 21, 2022 A look at how Infosys performed in the HFS Top 10 for Employee Experience Services, 2022.
July 21, 2022 A look at how HCL performed in the HFS Top 10 for Employee Experience Services, 2022.
July 21, 2022 A look at how KPMG performed in the HFS Top 10 for Employee Experience Services, 2022.
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July 21, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Employee Experience Services Top 10, 2022, Sarah Little.
July 20, 2022 We need focused collaboration. Everyone must be involved. The major ecosystem players must use their positions to lead.
July 20, 2022 While cybersecurity remains an irrefutable priority for energy and utilities companies, they must not ignore smart analytics.
July 20, 2022 A look at how Deloitte performed in the HFS Top 10 for Employee Experience Services, 2022.
July 20, 2022 A look at how EY performed in the HFS Top 10 for Employee Experience Services, 2022.
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July 20, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Cybersecurity Service Providers Top 10, 2022, Ralph Aboujaoude Diaz.
July 19, 2022 The next wave of opportunities for media firms will come in transforming operations.
July 19, 2022 Our latest cohort of HFS OneOffice/OneEcosystem Hot Vendors
July 18, 2022 Everyone is focused on the double whammy of employee attrition, and wage inflation. But that misses the real low-wage emergency.
July 18, 2022 In this month’s Competitive Intelligence report, we cover technology, sustainability, financial services, healthcare and other market developments.
July 18, 2022 A look at how Rightpoint performed in the HFS Top 10 for Employee Experience Services, 2022.
July 18, 2022 A look at how IBM performed in the HFS Top 10 for Employee Experience Services, 2022.
July 15, 2022 PwC outlines its SAP services differentiator and approaches for a successful S/4HANA migration.
July 15, 2022 Learn how Salesforce's continued focus on customer-centricity can maximize your Salesforce investments.
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July 15, 2022 On this HFS Videocast, we talk to Rohan Kulkarni and Mayank Madhur about HFS HCP Service Providers Top 10, 2022.
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July 15, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Industry 4.0 Service Providers Top 10, 2022, Mayank Madhur.
July 14, 2022 An assessment of healthcare providers service providers by execution, innovation, OneOffice™ alignment, and voice of the customer.
July 14, 2022 PwC acquires ACTS to address a gap in its banking and financial services and Microsoft Azure for Financial Services capabilities.
July 11, 2022 Regulations and legacy weigh heavily on innovation at big banks. Here's how to level the innovation playing field.
July 08, 2022 Anonybit’s big gambit: disrupt the old world of biometric authentication.
July 07, 2022 Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.
July 07, 2022 The HFS Top 10: Cybersecurity Service Providers report examines service providers’ role in the evolving cybersecurity landscape.
July 07, 2022 A look at how Accenture performed in the HFS Top 10 for Employee Experience Services, 2022.
July 06, 2022 Wipro’s Rizing acquisition complements its SAP services offering while cementing Wipro’s competitive position in the SAP market.
July 06, 2022 A look at how Mphasis performed in the HFS Top 10 for Insurance Services in 2022.
July 06, 2022 A look at how Sitel Group® performed in the HFS Top 10 for Insurance Services in 2022.
July 06, 2022 A look at how Coforge performed in the HFS Top 10 for Insurance Services in 2022.
July 05, 2022 Seventh and final part of our series - 'Saas choices of OneOffice leaders' - covering cloud database and data management.
July 05, 2022 A look at how DXC performed in the HFS Top 10 for Insurance Services in 2022.
July 05, 2022 A look at how Wipro performed in the HFS Top 10 for Insurance Services in 2022.
July 05, 2022 A look at how HCL performed in the HFS Top 10 for Insurance Services in 2022.
July 05, 2022 A look at how Genpact performed in the HFS Top 10 for Insurance Services in 2022.
July 01, 2022 A look at how EY performed in the HFS Top 10 for Insurance Services in 2022.
July 01, 2022 Self-insured employers want to incorporate social determinants of health and spend material amounts to augment care management.
July 01, 2022 Health plans are rushing to incorporate social determinants of health (SDoH) and spend material amounts to augment care management.
July 01, 2022 A look at how Accenture performed in the HFS Top 10 for Insurance Services in 2022.
July 01, 2022 A look at how Infosys performed in the HFS Top 10 for Insurance Services in 2022.
July 01, 2022 A look at how TCS performed in the HFS Top 10 for Insurance Services in 2022.
July 01, 2022 A look at how EXL performed in the HFS Top 10 for Insurance Services in 2022.
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July 01, 2022 In this edition, Saurabh Gupta at HFS talks with Matthew Bounds at IBM Procurement Services on solving the people debt in procurement.
June 29, 2022 Unisys leadership outlines how its structuring itself for success in 2022 and beyond.
June 29, 2022 EY’s holistic approach to the future of retail.
June 28, 2022 In this sixth in a series of seven on the SaaS choices of OneOffice leaders, we focus on process intelligence.
June 28, 2022 This HFS Top 10 Report focuses on Industry 4.0-specific capabilities across industries.
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June 27, 2022 In this edition, Melissa O’Brien from HFS talks with Antonio Calco' Labruzzo from Takeda about their OneOfficeTM Award win & journey.
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June 24, 2022 In this edition, Josh Matthews from HFS talks with Corey Glickman & Aruna Newton from HFS about their OneOfficeTM Award win & journey.
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June 24, 2022 In this edition, Tom Reuner from HFS talks with Avesh Maruti Godase from DNB & Antony Sudagar Gnanaraj from TCS about their OneOfficeTM Award win & journey.
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June 24, 2022 In this third episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.
June 23, 2022 We spoke to one of Skan’s clients to help us understand how they help enterprises “x-ray” their organization.
June 23, 2022 Unit4 outlines its intent to deliver the OneOffice to midsize enterprises.
June 23, 2022 Web3 comes charging toward us with a host of baffling buzzwords and cryptic acronyms. This A-Z decodes the ones that count.
June 22, 2022 HCL goes deep on Avaloq - first an enhanced partnership and now its acquisition of Confinale.
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June 22, 2022 In this edition, Sarah Little from HFS talks with Pradip Khemani from Blue Shield of California about their OneOfficeTM Award win & journey.
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June 19, 2022 In this edition, Joel Martin from HFS talks with Frank Gentile from Follett, & Robert Brillhart from Capgemini about their OneOfficeTM Award win & journey.
June 16, 2022 A comprehensive assessment of employee experience services across execution, innovation, OneOffice alignment, and client feedback.
June 15, 2022 Financial services firms must collaborate throughout their ecosystems to fix the global sustainability context.
June 15, 2022 This month’s competitive intelligence report looks at technology, sustainability, financial services, healthcare, and other market news and announcements.
June 14, 2022 Capgemini acquires Chappuis Halder, a consulting player in financial service with depth in investment banking/wealth management.
June 14, 2022 Travel, Hospitality, and Logistics was drastically impacted due to the COVID-19 pandemic. This has opened doors for a massive shift to Travel, Hospitality, and
June 14, 2022 What it will take to make Web3 real, what could derail it, and what is the near-term impact on your business?
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June 14, 2022 Viamedici’s CEO Juergen Muller and VP North America Al Bissmeyer are the latest to pull up a chair for our Hot Vendor Firesides.
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June 14, 2022 Nividous President Alan Hester is the latest to pull up a chair for our Hot Vendor Firesides.
June 13, 2022 Managed services are becoming more sophisticated and commercial models must follow suit.
June 13, 2022 The implications of overturning of Roe v Wade will be most egregious against the triple aim of care.
June 13, 2022 This Snapshot report highlights the SaaS firms leading business operations for their impact on business value.
June 10, 2022 Enterprises find themselves with a dilemma: invest in upskilling and training existing talent or roll the dice with the open market.
June 09, 2022 Tech Mahindra is organizing its blockchain competency to encompass metaverse, Web3, and NFTs, as well as blockchain solutions.
June 09, 2022 Synergy delivered with QX acquisition of Chazey and the combine entity competitive position against larger services providers.
June 09, 2022 LTI's initial hostile takeover of Mindtree happened in 2019, but both entities were deliberately kept separate. Where do things stand now?
June 07, 2022 There’s still a sizable gap between the global sustainability context and the state of transition planning across ecosystems.
June 07, 2022 FPT Software's akaBot RPA is offered as a SaaS-first solution which handles process-specific updates so customers’ don't have to.
June 06, 2022 This Top 10 Snapshot report highlights the SaaS firms leading software development to deliver business value.
June 03, 2022 Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.
June 02, 2022 Price transparency is here but impacts will show up gradually across the healthcare ecosystem and affect stakeholders differently.
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June 02, 2022 In this edition, Rohan Kulkarni, Practice Leader at HFS talks with Dr. Sapna Ravula, Chief Medical Officer at EXL Health about moral determinants of health.
May 31, 2022 This market scan focuses on providers that hold the most promise for influencing the triple aim of care.
May 26, 2022 Pega has been ordered to pay damages for misappropriating Appian trade secrets. Will you still want them in your ecosystem?
May 25, 2022 SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.
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May 20, 2022 On this special Fireside Chat, HFS CEO Phil Fersht talks with Mike Ettling, Chief Executive Officer at Unit4 about his personal & digital business journey.
May 19, 2022 HFS interviews the CTO of Recognise Bank, a digital disruptor shaking up traditional SMB lending. It's OneOffice in action!
May 17, 2022 All significant cybersecurity investments in 2022 point towards strengthening Zero Trust security posture and visibility.
May 17, 2022 This Snapshot report highlights the SaaS firms leading business process intelligence (BPI).
May 13, 2022 Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.
May 11, 2022 WorkFusion has simplified its approach and may have the droids we’ve been looking for.
May 10, 2022 What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.
May 05, 2022 The Mindtree–Cope partnership will be able to better connect value based care the dots and take holistic solutions to market.
May 05, 2022 Web3 brings the technological muscle, finally, to make the radical promise of the web an HFS OneEcosystem reality.
May 04, 2022 Here we highlight the mismatch of SaaS expectations between SaaS software vendors and customers.
May 04, 2022 The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.
May 03, 2022 Learn the choices of OneOffice enterprise leaders vs. those made by tactical laggards. Part 4—productivity/collaboration SaaS.
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May 02, 2022 In this edition, Joel Martin at HFS connects with Scott Surovich, at HSBC Bank to explore what's next in Cloud-native Modernization.
April 29, 2022 Our latest Cybersecurity Pulse study shows that the majority of enterprises are most concerned with three cyber threats.
April 29, 2022 How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.
April 29, 2022 Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.
April 28, 2022 The average global attrition rate, now at 23.7%, saw a sharp rise vs. the same quarter in 2020 and 2019.
April 27, 2022 BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.
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April 27, 2022 Sam Duncan from HFS Research talks with Marty Pavlik from DocuLabs, and Christoph Kisker from Celonis about how the two firms are collaborating.
April 26, 2022 Workflow and decision-automation platform Camunda is updating with the intent to become your enterprise-wide process orchestrator.
April 26, 2022 Organizations must adapt their operational strategies to become cloud native.
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April 26, 2022 In this second episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.
April 25, 2022 As part SaaS XXV, we identified choices made by OneOffice enterprise leaders. The focus this time is on software development.
April 25, 2022 UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
April 25, 2022 An article on how Sainsbury's managed its sustainability initiatives, procurement, and used culture in its transition.
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April 21, 2022 SimSpace Corporation Director of Security Strategy David Berliner is the latest to pull up a chair for our Hot Vendor Firesides.
April 19, 2022 Which business operations SaaS are OneOffice leaders more likely to be getting value from?
April 15, 2022 You must focus on how SaaS can change your business, rather than focus on the technical functionality of the SaaS solution.
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April 15, 2022 PAteam’s Chief Commercial Officer and Partner Martijn Zuiderbaan is the latest to pull up a chair for our Hot Vendor Firesides.
April 14, 2022 Enterprises must work with service providers to receive long-term business value from their SaaS investments.
April 14, 2022 IBM packaged its SAP services offering to simplify enterprises' S/4HANA migration journey and meet the market demand.
April 11, 2022 In this first in a series on the SaaS choices of OneOffice leaders, we focus on cloud partners.
April 11, 2022 HFS' research agenda for IT services is all about operationalizing the OneOffice.
April 06, 2022 This report profiles seven players we designated as HFS OneOffice™ Hot Vendors based on our rigorous assessment during Q1 2022.
April 05, 2022 How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.
April 05, 2022 Telehealth enablement like RPM can do more than monitor patients and alert clinicians. It can be the default pre-triage approach.
April 05, 2022 Being comfortable with the SAP legacy platform may limit revenue growth, and advantage over S/4HANA migrated organizations.
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April 05, 2022 In this edition, Saurabh Gupta at HFS connects with Mariana Gomez at ING to discuss all things related to blockchain.
April 05, 2022 We connected with Celonis and IBM to understand their flagship partnership and how they help clients transform business execution.
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April 05, 2022 In this edition, Saurabh Gupta at HFS talks with Abhishek Mittal at Wolters Kluwer about how Wolters Kluwer is driving business impact using AI-based analytics.
April 04, 2022 TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.
April 01, 2022 Few international firms are untouched by the war in Ukraine. How should leaders respond when business gets this personal?
April 01, 2022 Highlights the key emerging technologies in which industrial manufacturers plan to invest in the near-term.
April 01, 2022 TTL executives face data security, fragmented landscape systems, and a lack of centralized data to meet their strategic objectives.
April 01, 2022 On the back of COP26 there’s a growing consensus of the why, what, and how of sustainability. But then come the next challenges.
April 01, 2022 Starting today, we are converting all our research deliverables to NFTs. We genuinely believe that writing research reports is an art form.
March 31, 2022 Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.
March 31, 2022 We take a look across geographies at how industrial manufacturers will change their expected IT budgets in 2022.
March 31, 2022 The world needs to change. Consulting, technology, and services firms have a massive role.
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March 30, 2022 Indico Data CEO Tom Wilde is the latest to pull up a chair for our Hot Vendor Firesides.
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March 29, 2022 AiRO Digital Labs CEO & Founder Dev Singh is the latest to pull up a chair for our Hot Vendor Firesides.
March 28, 2022 A snapshot of the service and technology providers that are shaping decarbonization and changing the energy and utilities industries.
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March 28, 2022 In this webinar, David J. Brown from KPMG US and Phil Fersht from HFS, shared the findings from significant research conducted around managed services in Q4
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March 25, 2022 On this HFS Videocast, we talk to Reetika Fleming and Sam Duncan about HFS Insurance Services Top 10, 2022.
March 24, 2022 The impact of social determinants of health on healthcare has been inconsistent due to it lacking in fairness, equity, and empathy.
March 24, 2022 Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
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March 24, 2022 Hand-picked panel of engineering/enterprise leaders and service providers plus the HFS analyst team, led by Phil Fersht on our latest Engineering Debate.
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March 23, 2022 On this special Fireside Chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and Head of the Insurance Business at EXL about his digital business journey.
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March 23, 2022 Krista CEO John Michelsen is the latest to pull up a chair for our Hot Vendor Firesides.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
March 22, 2022 Service provider’s capabilities have matured in the LS industry to potentially drive disruption and redefine their go-to-market.
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March 22, 2022 In this edition, Rohan Kulkarni, Practice Leader, Healthcare at HFS, talks with Dave Kerrigan, CEO at BenefitPitch about self-insured employers.
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March 22, 2022 On this HFS Videocast, we talk with one of the authors of the HFS SaaS XXV, 2022, Research Leader Joel Martin.
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March 22, 2022 On this first episode of Up Close, Healthcare & Life Sciences Practice Leader, Rohan Kulkarni reviews his latest research & looks ahead to the next few months.
March 21, 2022 Six of the largest publicly traded health plans, covering more than 50% of US, deliver inconsistent MLR and declining at-risk revenues.
March 17, 2022 The uncontrolled deployment of new IT initiatives has led to poor security practices, resulting in increased security incidents.
March 16, 2022 We cover four imperatives that the future finance leaders should consider to stay relevant.
March 15, 2022 Our inaugural SaaS XXV (25) report highlights how software-as-a-service and traditional outsourcing services are converging.
March 14, 2022 EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.
March 11, 2022 Sourcepoint is set to gain more than just a mortgage platform; it’s an opportunity to access mid-market lenders.
March 11, 2022 The cross-functional needs of data science, and predictive modeling, are driving a revolution in data governance.
March 11, 2022 A monthly rollup of merger and acquisition activity.
March 11, 2022 There is no topic more important than talent - how to attract it, cultivate it, and keep it.
March 11, 2022 Skan believes their approach to collecting data sets them apart from their peers.
March 11, 2022 To survive the next 30+ years where sustainability dominates agendas, organizations must align transition plans.
March 10, 2022 SaaS may be the most important investment an insurance firm can make in modernizing systems.
March 10, 2022 EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.
March 10, 2022 This PoV is a guide for enterprise leaders to evaluate and benchmark service providers’ performance in IoT engagements.
March 09, 2022 This Data Viewpoint looks at the major business strategies that industrial manufacturers are going to pursue in the near term.
March 09, 2022 This Data Viewpoint examines a trend we’ve seen in the data over the past three years — the tenure of deals is getting shorter.
March 09, 2022 Exploring the right approach to keeping pace with digital innovation in the F&A space.
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March 08, 2022 In this edition, Elena Christopher of HFS connects with Amalia Avramov of Amdocs to discuss the leadership lessons to be a successful leader in the tech space.
March 02, 2022 A comprehensive assessment of the services providers delivering insurance services.
March 02, 2022 A comprehensive assessment of the services providers delivering insurance services.
March 02, 2022 It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.
March 02, 2022 Enterprises must deploy holistic security policies that will act as a foundation for a robust cloud security framework.
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March 02, 2022 In this HFS Videocast, Melissa O’Brien of HFS talks with Birendra Sen of Tech Mahindra about re-wiring the customer experience.
March 01, 2022 Soroco contextualizes data usage to drive change programs for how work gets done through its Scout platform.
February 28, 2022 Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
February 28, 2022 The talent crisis threatens to derail growth. Accenture and Salesforce have come together to build a unique, specific solution.
February 28, 2022 CTOs must engage their technical service partners and telecom providers prepare for 5G technology on their cloud strategies.
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February 26, 2022 On this HFS Videocast, we talk with one of the authors of the HFS SAP S/4HANA Services Top 10, 2022, Chief Strategy Officer Don Ryan.
February 25, 2022 Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.
February 24, 2022 Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.
February 23, 2022 A comprehensive assessment of the services providers delivering SAP S/4HANA services.
February 17, 2022 Investment in outsourcing is focused on preparing the way for more work to be automated in processes running in the cloud.
February 17, 2022 Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.
February 17, 2022 Parkland Community Health Plan enabled modern core technologies to super charge their community healthcare delivery capabilities
February 17, 2022 How Arbonne pivoted to working from home during an intense growth phase
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February 17, 2022 On this HFS Videocast, Phil Fersht & Sarah Little of HFS talks with Kenneth Barry of Infosys about racial inclusion in the tech and services industry.
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February 17, 2022 On this special Fireside Chat, HFS CEO Phil Fersht talks with Ganesh Ayyar, President of Digital Operations at Cognizant, about his business journey.
February 16, 2022 In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.
February 16, 2022 PagerDuty aims to evolve from a category leader in incident management toward a holistic operations platform
February 16, 2022 BFS enterprises are prioritizing data, CX, and new offerings. Great. But ignoring digital competitors is perilous!
February 15, 2022 Six enablers you should demand as you select the software to build out your OneEcosystem
February 15, 2022 OneEcosystem™ must run on digital trust and security. HFS Research has compiled 22 down-to-earth cybersecurity trends for 2022.
February 15, 2022 This DVP highlights the importance of a change mindset in the path to achieving the required digital fluency and transformation.
February 14, 2022 A monthly rollup of merger and acquisition activity.
February 14, 2022 Insight into emerging players through our new Hot SaaS program and the Hot SaaS 100
February 14, 2022 The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem
February 11, 2022 Highlights the rating of service providers across OneOffice™ parameters in IoT services
February 11, 2022 In our recent survey, executives from the Life science industry agree they have major plans for investing in 5G adoption.
February 11, 2022 ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.
February 10, 2022 This Data Viewpoint explores the key selection criteria for IoT service providers.
February 10, 2022 As the world is going through a digital revolution, let's also see how this change will impact the finance function talent pool.
February 09, 2022 Most enterprise clients are taking the necessary actions to tackle the “death by security event” challenge.
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February 09, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Application Modernization Services Top 10, 2022, Research Leader Joel Martin.
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February 09, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Retail and CPG Services Top 10, 2022, Research Leader Melissa O’Brien.
February 08, 2022 An assessment of the formidable challengers providing application modernization services.
February 08, 2022 An assessment of the leading services providers providing application modernization services.
February 08, 2022 2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.
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February 08, 2022 In this edition, Rohan Kulkarni, Healthcare Practice Leader at HFS, talks with Vijay Pattabhiraman and Sree Tayi about the Social Determinants of Health (SDoH).
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February 03, 2022 On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the MD and CEO of Firstsource Solutions, about his digital business journey.
February 01, 2022 In HFS’s 2H, 2021 Pulse survey of Global 2000 enterprises, it is clear software is crucial to delivering enterprise innovation.
February 01, 2022 Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals
January 31, 2022 Automation heroes do things differently. This Data Viewpoint reveals the difference in how they align data, automation, and cloud.
January 31, 2022 An assessment of the leading services providers to the retail and consumer packaged goods industries.
January 28, 2022 SaaS vendors must be able to show how customers can deploy integrate data with SaaS at scale to meet business and customer needs.
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January 28, 2022 On this HFS Videocast, we talk with the author of the HFS Sustainability Services Ecosystem Mapping report, Practice Leader Josh Matthews.
January 28, 2022 Expect a scramble for supply chain capability across consulting, technology, and services firms.
January 28, 2022 Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.
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January 25, 2022 On this HFS Videocast, we talk with one of the authors of the HFS Utilities Services Top 10, 2022, Practice Leader Josh Matthews.
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January 20, 2022 In this HFS Videocast, Joel Martin, Research Leader at HFS talks with Mike Healy, Managing Partner at IBM Consulting about the broad impacts of Cloud.
January 18, 2022 A monthly rollup of merger and acquisition activity.
January 18, 2022 Organizations need to build roadmaps that align to the global context of sustainability: net-zero and the UN Goals.
January 18, 2022 We asked providers in our Utilities Top 10, 2022 report to assess the change in demand for services across the utilities industry.
January 18, 2022 600 business leaders confirm SaaS is changing the way companies approach outsourcing needs and making better employee experiences.
January 18, 2022 The importance of sustainability across various ESG factors shot up in the second half of 2021.
January 15, 2022 Nordic enterprises striving to move up the digital maturity curve must design for data.
January 14, 2022 We analyzed the commercial models used in 1800 F&A BPO, including nearly 300 recent contracts, to understand client expectations.
January 14, 2022 The continued maturation of digital health for primary care will disrupting health insurance in the US
January 14, 2022 COP26 marked a shift from ambition to action. But less than 20% of organizations have the transition plan they need
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January 14, 2022 In this HFS Videocast, David & Phil of HFS connects with Terry Walby of Blue Prism Ventures, to discuss about the research report produced by HFS & Blue Prism.
January 13, 2022 The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
January 12, 2022 SME’s can consider mid-tier and niche services providers for their ERP migration; We discussed briefly on this.
January 12, 2022 Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.
January 11, 2022 An assessment of the utilities industry and its leading business and technology service providers.
January 10, 2022 If BFS firms want to get real about transformation and results, they need to prioritize innovation when selecting their partners.
January 10, 2022 Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.
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January 08, 2022 Reetika Fleming from HFS talks with Nicole Gallant from Celonis and Scott Layton from IBM about how the two firms are collaborating.
January 07, 2022 Oracle’s acquisition of Cerner is a poor deployment of enormous capital without any accretive value to itself.
January 06, 2022 Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.
January 05, 2022 The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.
January 05, 2022 Demand is increasing across the energy services value chain: It’s fastest across upstream, refining, and retail and marketing.
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January 05, 2022 Reetika Fleming from HFS discuss with Yaron Bialy from NICE and Martijn Zuiderbaan from PAteam about data-driven approach to designing business processes.
December 21, 2021 Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
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December 20, 2021 Our featured shero in this episode is Tandra Jackson, Vice Chair of Growth and Strategy at KPMG LLP.
December 20, 2021 The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.
December 20, 2021 Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.
December 20, 2021 Technology leaders must be on guard as end-to-end management of privileged access is too critical to be left to manual processing
December 20, 2021 Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.
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December 20, 2021 On this HFS Videocast, we talk to Saurabh Gupta and Sarah Little about HFS OneOffice Services Top 10 on People and Process Change.
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December 20, 2021 Our featured shero Diana Benli is Chief Product Officer for TriZetto® Healthcare Products at Cognizant.
December 17, 2021 One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
December 17, 2021 The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
December 17, 2021 We examine how HCL MVision framework enables transformation for its manufacturing clients.
December 17, 2021 Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
December 17, 2021 S/4H clients are demanding beyond implementation excellence. We brought out few core client expectations for SP consideration.
December 16, 2021 An assessment of Enterprise Blockchain Service Providers covering execution, innovation, OneOffice™ alignment, and client feedback.
December 16, 2021 The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.
December 16, 2021 The HFS take on Wipro’s renewed strategy with its new-ish CEO and Managing Director, Thierry Delaporte.
December 15, 2021 To understand blockchain adoption in the public sector, we connected with Infosys and The State of Rhode Island.
December 14, 2021 “Death by compliance” is preventing security teams from improving their practices, and intelligent automation can save the day.
December 14, 2021 IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.
December 14, 2021 Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?
December 13, 2021 HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.
December 13, 2021 Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.
December 10, 2021 Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.
December 09, 2021 Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.
December 09, 2021 The debate between public and private blockchain continues, and our research shows a two-horse race for the platform of choice.
December 09, 2021 PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.
December 09, 2021 We map political affiliation of US states against their population’s activity levels, nutritional choices, obesity & Covid deaths.
December 09, 2021 New analysis and ranking of leading people and process change capabilities - part of our HFS OneOffice Services Top 10 series.
December 09, 2021 Is the Great Resignation spurring a BFS insourcing trend? Read on to learn why HFS thinks not.
December 08, 2021 HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.
December 07, 2021 It’s been a hot year for the HFS OneOffice™ Hot Vendors. The market has been readily validating our picks.
December 07, 2021 HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
December 07, 2021 This report is our assessment of life sciences service providers by execution, innovation, OneOffice™ alignment, and client feedback.
December 06, 2021 T/BPO merger and acquisition activities monthly snapshot—October 2021
December 06, 2021 Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
December 06, 2021 Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.
December 06, 2021 Buyer data shows input-based pricing models are being replaced by output-based models for new applications development deals.
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December 06, 2021 Our featured shero Julie Knight-Ludvigson is Chief Marketing Officer at Unit4.
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December 03, 2021 Our CMO talks with Saurabh Gupta, President of Research and Advisory Services, on the HFS Pulse Dashboard.
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December 03, 2021 Today's topic focuses on "Low Code." Our Chief Marketing Officer (CMO) talks with Joel Martin, Research Leader and co-author of an interesting research.
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December 03, 2021 Our featured shero in this episode is Irene Veldstra, VP Head of Large Deals at Atos.
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December 02, 2021 Our featured shero Kunal Dayal Jesrani is Senior Vice President, leading Operations Support for the Business Process Services (BPS) portfolio at Tech Mahindra.
December 02, 2021 An assessment of IoT services by leading service providers covering execution, innovation, OneOffice alignment, and client feedback.
December 02, 2021 The market for RPA requirements is shifting toward ISV ecosystems
December 01, 2021 Building/sourcing data management teams will help retailers overcome their data security and governance issues
November 30, 2021 The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
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November 29, 2021 Kathryn has recently retired from Reach Enterprises, Inc., an independent consulting firm she started when she was 35.
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November 29, 2021 Our featured shero is Holly Cooper, General Manager of Public Safety and Curbside Management at Conduent.
November 23, 2021 Security-as-a-Service is moving the responsibility for managing security risks and controls from enterprises to service providers
November 23, 2021 The state of sustainability across consulting, technology, and managed services.
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November 23, 2021 On this HFS Videocast, we talk with one of the authors of the HFS Energy Services Top 10, 2021, Practice Leader Josh Matthews.
November 22, 2021 GBS is still relevant, but its role is changing to meet the demands of enterprises.
November 22, 2021 An assessment of the energy industry and its leading service and tech providers across execution, innovation, and client feedback.
November 18, 2021 HFS’ SaaS XXV initiative provides an understanding into which SaaS providers are delivering maximum value creation to enterprises.
November 18, 2021 HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.
November 18, 2021 Speed, investment, training, collaboration, and partnerships make up the five factors driving the adoption of low-code and no-code.
November 17, 2021 The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.
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November 16, 2021 Our featured shero in this podcast Apurva Purohit, an Indian businesswoman with over three decades of experience building and scaling businesses.
November 15, 2021 Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.
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November 12, 2021 On this special Fireside Chat, HFS CEO Phil Fersht talks with Ajay S. Bhutoria, the CEO and MD of Zensar Technologies.
November 12, 2021 Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.
November 11, 2021 Managed services are an essential part of the healthcare ecosystem, to alleviate the non-clinical functional burdens.
November 11, 2021 The highlight describes the rationale for Cognizant's acquisition of TQS
November 10, 2021 The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large and complex enterprises ERP system.
November 10, 2021 A monthly rollup of merger and acquisition activity.
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November 10, 2021 On this HFS Videocast, we talk with two of the analysts behind the HFS OneOffice Services Top 10 on Data and Decisions, which was just released.
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November 10, 2021 On this edition of Unfiltered Stories, Rohan Kulkarni, Healthcare Practice Leader at HFS, looks at AI in Healthcare with Nikhil Mendhi, COO at Exponential AI.
November 09, 2021 WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
November 09, 2021 Sustainability literacy needs to develop at all levels in organizations and on both sides of the tech and services contract.
November 09, 2021 Unlike AWS and Google, DigitalOcean is setting its sights on cloud provision for start-ups and small-to-medium sized businesses.
November 08, 2021 The why, what, and how of crafting a trust and safety strategy.
November 08, 2021 New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.
November 05, 2021 We asked 13 leading service providers which automation vendors had the greatest customer impact
November 05, 2021 As the latest wave of earnings announcements is hitting the news, we take a look at the performance of the early announcers
November 04, 2021 Operations leaders are exploring the potential for gig to augment their workforce.
November 04, 2021 Digital-first and human-centered design is the foundation of differentiated CX
November 03, 2021 Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?
November 03, 2021 Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.
November 02, 2021 Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.
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November 02, 2021 This special HFS Videocast features a Fireside Chat between HFS CEO Phil Fersht and CP Gurnani, Managing Director and CEO of Tech Mahindra.
November 01, 2021 We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
October 29, 2021 A guide to strategic considerations for critical trust and safety processes.
October 29, 2021 As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.
October 29, 2021 Healthcare delivery models are going through a renaissance, reversing their current delivery paradigm and outsourcing more.
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October 28, 2021 Newt Global board member and partner Rakesh Mittal is the latest to pull up a chair for our Hot Vendor Firesides.
October 26, 2021 10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy
October 26, 2021 Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice™
October 20, 2021 New analysis and ranking of the native automation services capabilities of 12 leading providers.
October 20, 2021 Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.
October 20, 2021 Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?
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October 19, 2021 Joel Martin of HFS talks with Dmitri Krakovsky, Chief Product Officer of Unit4 about ERP as a Platform.
October 19, 2021 Digital transformation is dead. Data shows enterprises need a more evolutionary approach.
October 19, 2021 Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.
October 18, 2021 Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.
October 18, 2021 Global 2000 firms still are heavily investing in Waterfall DevSecOp Methodologies.
October 12, 2021 Vietnam’s leading IT services talent makes it one of APAC’s best-kept secrets
October 12, 2021 Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.
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October 12, 2021 Melissa O'Brien of HFS, Rolando Salinas of Arbonne, and John Maczynski of CXperts discuss aligning employee and customer experience.
October 08, 2021 Enterprise leaders need to keep their automation providers focused on what they do best.
October 08, 2021 This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
October 08, 2021 HFS, in partnership with TCS, surveyed 158 C-level executives globally to understand the emergence of "hyperconnected ecosystems."
October 07, 2021 TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.
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October 06, 2021 Our featured shero in this podcast Sheila Curr, Global Head of Commercial Healthcare at Conduent.
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October 06, 2021 Healthcare is the only industry where health consumers are always buying blind. They have no idea what a visit to the doctor or the medications they are or the
October 05, 2021 Social determinants of health are critical to bending the current trajectory of the triple aim with high costs and poor outcomes.
September 29, 2021 BFS enterprises need to add “ecosystem orchestrator” to their shortlist of key capabilities for IT and business services partners.
September 28, 2021 A monthly rollup of merger and acquisition activity.
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September 23, 2021 It’s time to meet Steve Koutros, Practice Leader for Research-based Sourcing Advisory services.
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September 21, 2021 Mary Adams has 25+ years of experience as a business management consultant at Capgemini with expertise in the oil and gas industry, enterprise resource service
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September 17, 2021 US healthcare spends close to $4Trillion annually, or ~20% of GDP. Yet we are becoming sicker and living fewer years on average, even before the pandemic
September 16, 2021 How XpertRule's clients are improving CX and EX in tandem.
September 16, 2021 Distribution of IT budget by industrial manufacturers from North America, Europe, and APAC
September 16, 2021 IoT investment distribution in near-term by Industrial Manufacturers from North America, Europe, and APAC
September 16, 2021 It is high time for CISOs, IT and business leaders to seriously invest in a more people-centric approach to cyber security.
September 15, 2021 We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
September 14, 2021 Top challenges faced by manufacturing firms for adopting emerging technologies
September 14, 2021 Industrial manufacturing industry has realized the importance and benefits of IoT implementations. Data PoV to discuss the same
September 13, 2021 Blockchain funding reached a record high in the first half of 2021—and we're keen to understand why.
September 10, 2021 Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
September 10, 2021 Core Admin System (CAPS) are way past their expiry but we have AI & cloud to help replace them fast...so giddy up health plans!
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September 10, 2021 This episode features Erik Lien, Founder and CEO of HFS OneOffice Hot Vendor RPA Supervisor.
September 08, 2021 AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
September 03, 2021 BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.
September 03, 2021 Competitive intelligence platform that focuses on the life sciences could be worth its weight in gold if used smartly.
September 03, 2021 Wipro puts money into Cloud Services with FullStride initiative.
September 03, 2021 AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too
September 02, 2021 Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina
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August 31, 2021 Roni is currently a partner in KPMG Israel.
August 30, 2021 This POV provide an overview of key security considerations when deploying a Robotic Process Automation environment.
August 30, 2021 BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
August 27, 2021 A monthly rollup of merger and acquisition activity.
August 27, 2021 Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.
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August 26, 2021 Riju Vashisht serves as Genpact’s Chief Transformation Officer responsible the company’s overall integrated transformation services.
August 25, 2021 HFS’ Phil Fersht delivers keynote address featuring just-released HFS Pulse data directly from the Global 2000.
August 25, 2021 HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.
August 25, 2021 Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.
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August 25, 2021 Ralph Aboujaoude Diaz is a Practice Leader at HFS, based in London, UK. With over 16 years of professional experience, Ralph has helped a wide range of improve
August 24, 2021 The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.
August 24, 2021 The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.
August 24, 2021 How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
August 24, 2021 How Bayer and Deutsche Post are aligning people, process, and change to make automation native.
August 24, 2021 HGS healthcare bold divestiture will allow it to focus its attention on its consumer experience (CX) and digital services.
August 23, 2021 Breaking down barriers between the front, middle, and back office is a foundation for navigating transformation.
August 23, 2021 Helping retailers accelerate their digitalization amid disruption.
August 23, 2021 A comprehensive view of global healthcare industry trends and their impact on IT and BPS and technology change agents.
August 23, 2021 The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.
August 23, 2021 It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.
August 19, 2021 Digital transformation fails for three key reasons—culture, talent, and process debt.
August 19, 2021 How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
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August 18, 2021 In the US when most cannot afford $400 when posed with an emergency medical bill, how do they afford to pay the out-of-pocket expense?
August 17, 2021 At our Digital Symposium, HFS' own Saurabh Gupta was joined by Paul Roehrig for a candid Digi-side Chat.
August 17, 2021 Coforge pivoted fast and pivoted right, right from the early days of the pandemic.
August 16, 2021 At our Digital Symposium, HFS CEO Phil Fersht joined Tiger Tyagarajan, President and CEO of Genpact, for a candid Digi-side Chat.
August 16, 2021 Digi-side Chat on Unselfish Leadership with Jesus Mantas, Senior Managing Partner, IBM.
August 13, 2021 There are no good reasons or excuses left. It’s time to call out diversity as company-wide priority and make it non-negotiable.
August 13, 2021 An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.
August 13, 2021 The value of emerging tech is how we apply it to solve real-world problems.
August 13, 2021 Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.
August 12, 2021 We outline the Diversity discussion of HFS Chief Marketing Officer Nischala Murthy Kaushik at the HFS Digital Symposium.
August 12, 2021 Read the key findings of the Native Automation panel at HFS Symposium 2021.
August 12, 2021 HFS looks at Amazon's AWS and how it blends innovation with a strong partner program to continue to be a market leader.
August 11, 2021 Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
August 11, 2021 Panel discussion to discuss some of the key future aspects of the outsourcing industry.
August 11, 2021 Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
August 10, 2021 HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.
August 06, 2021 In this ebook, the HFS analyst team looks back on our first-ever Digital Symposium — hosted on 8 and 9 June 2021 — with the OneOffice theme.
August 05, 2021 Salesforce adds to its enterprise portfolio with an RPA provider of its own.
August 03, 2021 HFS OneOffice Pulse in healthcare focuses on demand changes we anticipate for technology and business services.
August 03, 2021 This Data Viewpoint looks at the many IoT use-cases in industrial manufacturing.
August 02, 2021 A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.
July 30, 2021 TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.
July 29, 2021 The time is now to replace analog work methods with the OneOffice mindset & work culture.
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July 28, 2021 Pooja Herwadkar is VP, Head of Group Industrialization & Automation. She has been with Capgemini for more than 18 years and has experience across many industry
July 28, 2021 Cybersecurity, IoT, and Smart Analytics have seen the highest adoption.
July 28, 2021 Majority of the industrial manufacturers are still focusing on operational efficiency.
July 28, 2021 Sustainability has the highest adoption of emerging technologies, followed by Sales & Marketing and Aftermarket Services.
July 27, 2021 Everyone’s ideal work-life balance and working from home experience is different.
July 27, 2021 Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
July 27, 2021 The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.
July 27, 2021 Around 67% of manufacturing firms survey expect that their IT budget will increase up to 10%.
July 23, 2021 C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
July 22, 2021 HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.
July 22, 2021 Applications are dead, data is your North Star in the journey to Cloud Native.
July 22, 2021 HFS Research and Cognizant partnered to develop insights in to health-plan members' use of digital in their interactions.
July 21, 2021 TCS plans to launch manufacturing and process plant operations solution in September 2021 on a joint GTM with Microsoft.
July 21, 2021 Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.
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July 21, 2021 One of the things that has taken center stage since the global pandemic and changed our lives is the power of innovation and technology.
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July 20, 2021 If there is one industry that has taken center stage since the global pandemic changed our lives, it is the healthcare industry. And in this podcast we put the
July 19, 2021 IBM acquires private firm BoxBoat to boost Kubernetes and Application Containerization services.
July 19, 2021 HFS looks as how Google Cloud Platform gets serious about data, analytics, Anthos and partner ecosystems to fuel growth.
July 19, 2021 Enterprises and providers must combine tech, services, and ecosystems to reach net-zero and broader sustainability goals.
July 19, 2021 Confidence in your underlying data means improved confidence in the business.
July 15, 2021 Health services company Cigna is setting the pace for automation use at a strategic scale.
July 14, 2021 Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
July 13, 2021 Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.
July 12, 2021 Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.
July 12, 2021 Capgemini has released its Financial Services TechnoVision framework externally for the first time.
July 09, 2021 Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
July 08, 2021 Accenture continued to make its cloud-focused investment and this time its Industrie&Co.
July 08, 2021 Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.
July 07, 2021 Cambridge UK start-up Gearset, is scaling fast and headed for the US, on the back of burgeoning demand for its Salesforce DevOps.
July 06, 2021 An exclusive group of emerging players, each with the vision and strategy to impact the market.
July 06, 2021 Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.
July 06, 2021 Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.
July 02, 2021 Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.
July 02, 2021 Analysis of the best service providers for BFS firms across execution, innovation, OneOffice, and voice of the customer criteria.
July 02, 2021 Analysis of eight specialist service providers across execution, innovation, OneOffice, and voice of the customer criteria.
July 01, 2021 Sustainability teams have better things to worry about than spreadsheets and manual data gathering.
July 01, 2021 The burden of administrative duties for clinicians is seriously hampering their ability to provide patient care and they need technology help now!
June 30, 2021 Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
June 30, 2021 A digital health framework that helps organize our thinking about this vast market segment.
June 28, 2021 Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
June 28, 2021 Using psychographic data to construct a usable 360 degree view of the health consumer.
June 28, 2021 Coforge recently reduced their reliance on the transport industry to focus on BFSI, supported by their recent acquisition.
June 28, 2021 One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.
June 28, 2021 Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.
June 25, 2021 Graph database business Neo4j has taken the largest Series F investment in database history - landing $325m.
June 24, 2021 Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.
June 24, 2021 Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.
June 23, 2021 Master your data, plan your route to decarbonization, and improve your CSR on all fronts.
June 23, 2021 RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.
June 23, 2021 When everyone is playing the same song, go deep on happy customers.
June 22, 2021 Genpact is subtly developing its cloud capabilities with operational competence to deliver transformation at scale.
June 22, 2021 Over the next 2 years, more than 90% of energy enterprises expect sustainability to drive their emerging technology adoption.
June 22, 2021 HGS is doubling up on "win-win" with its cognitive cloud contact center.
June 22, 2021 AI in energy is being adopted at scale, so stay focused on business outcomes and use it combined with other tech.
June 22, 2021 Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.
June 21, 2021 The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.
June 21, 2021 Perspectives from HFS, EXL, and a selection of its Life Business clients on the data-driven future of the industry.
June 18, 2021 This point of view explores the impact of 5G on the industrial sector along with leading use cases.
June 18, 2021 Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
June 18, 2021 A monthly rollup of merger and acquisition activity
June 18, 2021 Analysis of providers developing Supply Chain capabilities across innovation, execution, and voice of customer.
June 18, 2021 Roboyo becomes the world’s biggest intelligent automation professional services company with its acquisition of AKOA.
June 17, 2021 HFS assesses the progress of Digitate's ignio IT-led automation approach.
June 17, 2021 Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
June 16, 2021 User data points to cloud benefits sought by organizations.
June 16, 2021 Business critical applications are migrating to the cloud. Microsoft Azure takes an early lead as platform of choice.
June 16, 2021 Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.
June 16, 2021 NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.
June 16, 2021 Digital initiatives will drive positive impact on financial KPIs for supply chain, operations and procurement organizations.
June 15, 2021 Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.
June 15, 2021 The report showcases the comparative capabilities of the leading regional RPA product vendors in the Asia Pacific region.
June 14, 2021 Q2 2020 saw a shift in providers we include in the fastest five.
June 14, 2021 NA & Asia-Pac are learning fast from process intelligence pilots – now they’ve both opened a scale gap on Europe.
June 14, 2021 Low-code business process automation platform provider almost triples its headcount in six months.
June 14, 2021 BFS firms expect partners to play a critical role in defining outcomes and providing right tools as part of their cloud journeys.
June 14, 2021 Enterprises are keen to improve the customer experience, employee experience and supplier experience in business services.
June 11, 2021 Accenture is consistently expanding its cloud capabilities in the European market.
June 11, 2021 A comprehensive view of global TMT Industry trends and their impact on IT and business process services.
June 10, 2021 Data bases, IoT, and business process are the three top workloads by private, hybrid, and public cloud services.
June 09, 2021 Leaders in the travel and hospitality sectors are poised to face unknown demands.
June 09, 2021 Mars-mission business process automation firm lands $100m to go further.
June 03, 2021 Executives based in North America are moving fastest from pilots to scale with an eye placed firmly on the promised benefits.
June 03, 2021 Quantum computing is coming of age in the enterprise, with 86% of May 2021 HFS Pulse survey respondents active.
June 03, 2021 Over 70% of 801 global 2000 companies expect to increase their stake in emerging tech, but it's not without its challenges.
June 03, 2021 Migrating to the Cloud (and becoming Cloud Native) is a hot topic within every enterprise. Here responses from over 800 technology and business executives 60%
June 03, 2021 Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.
June 03, 2021 AAI must find a narrative that nails the benefits of a "cloud-native platform" to differentiate in a rapidly expanding market
June 03, 2021 Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the
June 02, 2021 Become an ecosystem leader by conquering your data, road-mapping toward sustainability goals, and pulling others along.
June 02, 2021 As IoT-based projects in enterprises have begun expediting projects from the pilot phase to achieve their digital transformation goals, HFS believes now is the
June 01, 2021 Our mapping study will provide definition, understanding, and recommendations, for the sustainability services ecosystem
May 28, 2021 How Premier set up a unique digital customer experience that came to the rescue in a crisis
May 28, 2021 Basware has added diversity data to give enterprises a view of who's in control of companies they may plan to do business with.
May 28, 2021 Redwood Software, an IT and business automation provider, has announced a $380million strategic investment from private equity fund Turn/River Capital to drive
May 27, 2021 Pythagoras' acquisition further boosts EY's Microsoft service capabilities. Going strong against its direct rivals in the UK market.
May 26, 2021 Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination
May 26, 2021 HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is
May 21, 2021 A monthly rollup of merger and acquisition activity
May 21, 2021 With the Lightstep acquisition, ServiceNow is doubling down on blending more AIOps capabilities across its offerings.
May 21, 2021 We briefly discussed LCNC solutions on how it pivots enterprise's internal team collaboration and helps reach business requirements faster and in an agile
May 21, 2021 In March 2021, Cognizant agreed to acquire ESG Mobility, a digital automotive engineering R&D provider for connected, autonomous, and electric vehicles. This in
May 21, 2021 Atos announced the acquisition of Processia as it aims to strengthen its digital engineering and manufacturing capabilities to support client manufacturing
May 21, 2021 KPMG is moving one step closer to a holistic sustainability services offering with it’s Climate Accounting Infrastructure.
May 21, 2021 A review of Optum's new managed services offering exclusively for the healthcare industry.
May 19, 2021 New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.
May 18, 2021 IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market
May 17, 2021 Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.
May 14, 2021 This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to
May 14, 2021 Workato’s integration-led automation capabilities have made it a hit in Europe with a 289% increase in data use on its platform in the EMEA region in the last
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May 13, 2021 Our featured shero in this podcast Marie Myers, CFO for HP Inc.
May 11, 2021 Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini
May 11, 2021 A cloud-enabled AI start-up ,with a crowd-sourced two-million-strong distributed workforce and a timely solution to tackle content moderation in social media, D
May 11, 2021 IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management
May 10, 2021 Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.
May 07, 2021 HFS’ view on the new era of business services
May 06, 2021 Data is the new Oil - Global Survey of Executive IT and Business Decision Makers
May 05, 2021 Low-code and open-source workflow automation vendor ProcessMaker has taken its first outside investment since its launch in 2008 - raising $45m in Series A
May 05, 2021 Boomi – the leading integration Platform-as-a-Service (IPaaS) provider is setting new customer records amid rumors the business may be sold off by owner Dell.
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May 05, 2021 Our featured shero in this podcast is Stacy Simpson.
April 30, 2021 A comprehensive view of the global travel, hospitality, and logistics industry trends and their impact on IT and business process services and technology change
April 29, 2021 Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
April 29, 2021 Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave
April 28, 2021 Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.
April 28, 2021 Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.
April 27, 2021 Digital fluency is required to reap the benefits of emerging technology
April 27, 2021 The concept of profit with a purpose is finding its moment in the sun
April 27, 2021 Infosys has marked sustainability services for rapid growth
April 27, 2021 In the 2021 HFS Finance Management (FM) Services Top 10 Report, we analyze the capabilities and vision of ten service providers.
April 23, 2021 Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential
April 23, 2021 Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.
April 23, 2021 The ability to drive the seamless interplay between business and technology - is recognised as the most urgent business skill to ramp up in today’s rush-to in
April 23, 2021 The TMT industry is a springboard for horizontal cross-industry solutions.
April 23, 2021 In January 2021, Sanofi, Capgemini, Generali, and Orange joined hands to build a joint venture for developing patient-centric healthcare solutions that can be
April 23, 2021 Genpact UK chosen as the partner to supply the AI for the crucial role of rapidly evaluating all adverse drug reactions.
April 23, 2021 5G is no longer about getting ahead of the curve—but there’s still an opportunity to be a trailblazer while much of the industry catches up.
April 22, 2021 The TMT market is expanding, converging, and becoming hyper-specialized.
April 20, 2021 The HFS take on sustaining Mphasis’ success with its growth CEO, Nitin Rakesh
April 20, 2021 Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.
April 19, 2021 We assess 17 RPA providers on execution, innovation, OneOffice alignment, and voice of the customer—and reveal the top 10.
April 19, 2021 IT leaders can side-step costly challenges in cloud adoption if they maintain a OneOffice Mindset within a structured, innovation-focused journey to cloud - and
April 16, 2021 We can’t vaccinate our planet when things get really bad—we must cure it ahead of time.
April 16, 2021 TRAI has created a regulation mandating a blockchain solution aimed at combatting spam calls in India’s telecoms industry, and it’s a great example of at
April 16, 2021 In this report, we discuss the overall strategy and client conversations of Infosys Engineering Services.
April 14, 2021 Learn how Infosys helped Siemens Mobility to achieve a digital transformation
April 14, 2021 Given the unsolved and unanticipated problems across the retail industry caused by the pandemic, TCS offers a cognitive supply chain solution as part of its and
April 14, 2021 Find out how Oracles' vision exemplifies HFS' OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in
April 12, 2021 A monthly rollup of merger and acquisition activity
April 09, 2021 70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services
April 09, 2021 This report covers our assessment of the TMT market and its leading service providers’ execution, innovation, and client feedback.
April 08, 2021 We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value for the
April 07, 2021 Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a
April 02, 2021 Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are
April 01, 2021 HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups
March 31, 2021 Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data
March 30, 2021 Nest is a platform for Atos to become a global force in L&P BPO
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March 29, 2021 Our featured shero in this podcast is Anita Mahon.
March 26, 2021 The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
March 26, 2021 As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree
March 26, 2021 Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
March 24, 2021 Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare
March 23, 2021 This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.
March 19, 2021 Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint
March 19, 2021 WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.
March 18, 2021 A monthly rollup of merger and acquisition activity
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March 18, 2021 Our featured shero in this podcast Allison Sagraves, Senior Vice President at M&T Bank.
March 18, 2021 Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.
March 17, 2021 Sustainability must become native to businesses and government policy. Service providers are the keys to this.
March 17, 2021 Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.
March 16, 2021 Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI
March 16, 2021 TCS launches Clever Energy, enterprise-level energy and emission management system.
March 15, 2021 Salesforce is building out the next major building blocks to offer an ecosystem for the future of work while launching a full-frontal attack on ServiceNow
March 12, 2021
March 12, 2021 For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of
March 11, 2021 This report examines the leading services firms developing their partnerships, solutions, and capabilities on delivering cloud services value stream solutions.
March 11, 2021 The HFS Market Analysis Disruptive Cloud Service Providers examines vendors likely to challenge global services firms for delivering regional, industry, and
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March 11, 2021 As a Senior Managing Director in Accenture’s Talent & Organization/ Human Potential practice, Eva Sage-Gavin helps clients harness digital technologies and to
March 10, 2021 Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco
March 10, 2021 So—enough with the BS, let’s stop the prop! It’s time to stop hiding behind the short-term value of propping up legacy with RPA or any singular technology
March 10, 2021 In January 2021, TCS launched the Autoscape solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for to
March 03, 2021 How Teleperformance's security and data privacy expertise is defending against and preventing cyber attacks
March 02, 2021 If you want to know the future – invent it – so the saying goes. And if you invent it, there’s a good chance you own it. No wonder R&D and VC investment
March 01, 2021 OneOffice emerging tech companies with serious ambitions must act now to update their roadmaps and set even greater goals to take advantage of a hot investor It
February 26, 2021 In the 2021 HFS Workday Human Capital Management (HCM) Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.
February 26, 2021 As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and
February 25, 2021 Design thinking is re-emerging as a critical transformational activity as enterprise leaders move beyond "fix-and-survive" to compete in the economy
February 24, 2021 COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.
February 23, 2021 How UiPath's Price To Sales Ratio (PSR) has blown beyond most admired enterprise apps
February 23, 2021 Covid accelerates OneOffice interdisciplinary culture of data-fuelled, real-time adaptability
February 23, 2021 Accenture published its Technology Vision 2021 report and included an analyst briefing and discussing why is has shifted from more technology-centric to HFS its
February 22, 2021 Our recent study shows an appetite for decision support technologies across several industry verticals
February 22, 2021 IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner
February 22, 2021 It’s not quite a first-mover advantage—but Atos and IBM are among the early big names in the sustainability solutions space.
February 22, 2021 We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.
February 19, 2021 Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation
February 19, 2021 In February 2021, Capgemini, SharpEnd and The Drum launched a new retail innovation store, CornerShop. It's an innovative brick-and-mortar store based out of of
February 17, 2021 With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
February 16, 2021 HCL recently launched the 1PLMCloud solution to help manufacturing firms transform their computer-aided design (CAD) and product lifecycle management (PLM) into
February 12, 2021 A monthly rollup of merger and acquisition activity
February 12, 2021 The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and
February 12, 2021 HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA
February 11, 2021 The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
February 11, 2021 Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards
February 11, 2021 Talent is the top enabler of the HFS OneOffice drive toward true digital transformation. Fifty percent (50%) of high-performing Global 2000 companies are and to
February 10, 2021 Ever a core cog in the global core banking and payments ecosystem, IBM announced its acquisition of Expertus Technologies, a Montreal-based fintech and existing
February 10, 2021 To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.
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February 10, 2021 In this HFS podcast, HFS CEO and Chief Analyst, Phil Fersht discusses "Native Automation" with two IBM executives.
February 09, 2021 A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
February 09, 2021 There is a roadmap to achieve OneOffice maturity which revolves around six major elements. Companies can achieve outsized operational and financial returns by
February 08, 2021 F&A voice of the customer suggests gap in emerging tech impact
February 04, 2021 There's a growing ecosystem of services and technology providers making sustainability native internally and for customers.
February 03, 2021 Cybersecurity is more important than ever, and Atos’ recent flurry of M&A activity in the space could be exactly what enterprise need.
February 03, 2021 Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
February 02, 2021 Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -
February 02, 2021 Until now, we lacked clarity on the detail of how to engineer the move from the idyll of a strategist’s vision of digital transformation to a visceral, living
February 02, 2021 Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence
February 01, 2021 Ditch the CRM focus and embrace an omnichannel strategy
January 29, 2021 ASR and NLU are the building blocks for intelligent self-service in the public sector
January 29, 2021 The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
January 29, 2021 In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
January 28, 2021 OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process
January 28, 2021 Critical factors that we often overlook during IT service engagements.
January 28, 2021 The adoption of cloud solutions can create significant business outcomes for organizations. However, these changes require new contracts and agreements with and
January 27, 2021 The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for
January 27, 2021 The low down on process debt, digital natives, and automation in the cloud!
January 26, 2021 Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
January 22, 2021 An HFS view of IBM acquiring Taos to boost its hyperscaler services and capabilities.
January 22, 2021 A monthly rollup of merger and acquisition activity
January 20, 2021 This report analyzes service providers developing conversational tools across a defined series of innovation, execution, and voice of customer criteria.
January 19, 2021 In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements
January 15, 2021 We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
January 12, 2021 Accelerated by the pandemic, there is a secular shift in cloud adoption. To enable its clients’ cloud-powered enterprise transformations, Infosys has launched
January 12, 2021 HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are
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January 12, 2021 Our host, Reetika Fleming is joined by the author of the study, Elena Christopher, IBM automation software leader, Ed Lynch as well as one of the study’s Andy
January 11, 2021 Understanding the criticality of choosing the right IT service provider as a partner, in combination with its focus on slashing cost, Daimler has partnered with
January 11, 2021 Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data.
January 06, 2021 This highlight discusses the latest big transformation deal that Wipro has signed with Metro AG.
January 05, 2021 As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
January 05, 2021 Accenture is making sustainability native to everything—internally and with clients—and is redefining how it measures impact. Enterprises and governments
December 22, 2020 Musings from HFS’ F&A Digital Roundtable
December 22, 2020 The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
December 22, 2020 Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.
December 17, 2020 There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
December 16, 2020 This healthcare services report examines the role service providers play in the dynamic healthcare industry.
December 15, 2020 EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.
December 11, 2020 There have been decades of hype in AI, but where there has been myth, there has also been reality. Test your knowledge of the truth vs. hype with industry Chief
December 11, 2020 Blockchain has been on an upward trajectory for many years, but the COVID-19 outbreak threatened to change that – our recent survey with KPMG International
December 10, 2020 Research report surveying 250 finance executives on the 10 Critical Success Factors to bring finance out of its back-office relegation
December 10, 2020 This HFS Top 10 report expands on our analysis of finance and accounting outsourcing service providers.
December 10, 2020 Explore how different industry players are using 3D printing for their business landscape and how service providers should prepare themselves for 3D printing
December 10, 2020 This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.
December 09, 2020 As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
December 08, 2020 We recently spoke with several industry veterans to understand the struggles enterprises face when moving their blockchain projects into production.
December 08, 2020 In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
December 07, 2020 Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.
December 07, 2020 HFS' take of the acquistion of Slack by Salesforce
December 04, 2020 HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
December 04, 2020 “It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have
December 03, 2020 400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
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December 02, 2020 In this episode, Iain Mackay, CFO of GSK, provides a brief update as to where the pharmaceutical giant is in developing a vaccine.
November 30, 2020 Atos announced a restructuring of its cloud go-to-market. Learn how this fits into a secular in the market.
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November 26, 2020 The Hitchhikers guide to "Cloud Native" provides a rich discussion on where clients really are on their cloud journey.
November 25, 2020 HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
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November 25, 2020 This episode of HFS UNFILTERED is a conversation between two automation visionaries, Phil Fersht and Mihir Shukla.
November 24, 2020 What is Cognizant's strategy to revitalize, survive and thrive in the pandemic economy? To understand demand-side perspectives on the future of business and and
November 24, 2020 We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.
November 20, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
November 20, 2020 The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 18, 2020 This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
November 17, 2020 Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
November 17, 2020 Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.
November 17, 2020 While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
November 16, 2020 Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.
November 13, 2020 Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
November 13, 2020 HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
November 13, 2020 Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
November 13, 2020 Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors
November 12, 2020 HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services
November 12, 2020 Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
November 11, 2020 Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
November 10, 2020 Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat
November 09, 2020 In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
November 07, 2020 Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
November 05, 2020 Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM
November 04, 2020 Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
November 04, 2020 This update to the HFS Market Index gives an overview of the IT and business services market performance.
November 03, 2020 Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of
November 02, 2020 Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
October 30, 2020 This Top 10 report examines 10 Employee Experience providers across a defined series of innovation, execution, and voice of customer criteria.
October 27, 2020 HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime
October 26, 2020 In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.
October 23, 2020 HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the
October 23, 2020 Focus on the power of AND for Triple-A success, whatever the business setting
October 21, 2020 This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.
October 19, 2020 Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this
October 16, 2020 HFS recently attended Mphasis’ Virtual Analyst and Advisor Day to check how this dynamic mid-tier growth firm has been faring during this cruddy year.
October 15, 2020 We present the HFS Hot Vendors Report for Q3 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
October 12, 2020 The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
October 09, 2020 KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)
October 07, 2020 Concentrix aims to endure as a WAH leader
October 07, 2020 HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions
October 06, 2020 The second wave of digital transformation in Media will be driven by experiences.
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October 06, 2020 In this episode of HFS UNFILTERED, host Steve Dunkerley is joined by HFS Chief Research Officer, Saurabh Gupta to explore the latest developments in enterprise
October 05, 2020 Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
October 05, 2020 Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
October 02, 2020 Creative Drive and N3 are the latest additions to Accenture's CX portfolio
September 28, 2020 HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
September 25, 2020 In Another Monday, Hyland has found the opportunity to break out from the content management mold.
September 25, 2020 This report examines 12 Source to Pay service providers across a defined series of innovation, execution, and voice of the customer criteria.
September 24, 2020 In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
September 23, 2020 Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
September 22, 2020 Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
September 17, 2020 Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders
September 16, 2020 HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event
September 15, 2020 Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.
September 14, 2020 Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.
September 10, 2020 An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
September 03, 2020 Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.
August 28, 2020 Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
August 25, 2020 This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
August 25, 2020 Top BPO leadership has developed a manifesto to lead the industry into the future of services
August 24, 2020 Explores Wipro's rationale and the market outlook for the industry in LATAM
August 21, 2020 This highlight discusses about Bosch GuardMe, a lone worker protection solution.
August 20, 2020 KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
August 19, 2020 HFS' assessment of the leading service providers in the travel, hospitality and logistics sectors.
August 19, 2020 This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
August 18, 2020 Embracing hyperconnected food services across retail, CPG, hospitality and logistics
August 18, 2020 Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
August 03, 2020 How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
August 03, 2020 Persistent Systems and IBM forge a closer partnership to help enterprise clients meet their cloud ambitions.
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
July 30, 2020 With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver new
July 30, 2020 To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
July 30, 2020 Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
July 30, 2020 While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.
July 30, 2020 What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.
July 29, 2020 HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
July 13, 2020 This report explains how Infosys is enabling BCP planning for its manufacturing clients.
July 10, 2020 Atos recently announced intentions to acquire Paladion - helping the firm move into the competitive detection and response market.
July 10, 2020 PwC has invested significantly in experience consulting and in developing a unique framework for measuring and quantifying experience initiatives.
July 09, 2020 In July 2020, Accenture finalised the acquisition of Gekko - adding another 100 professionals to the firms growing ranks in France and Benelux.
July 09, 2020 Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
July 08, 2020 Accenture’s recent Q2 2020 earnings give service providers the opportunity to understand the state of the market after the initial shock of COVID-19.
July 07, 2020 We present the HFS Hot Vendors Report for Q2 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
July 07, 2020 Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
July 06, 2020 “We offer three kinds of service—good, cheap, and fast—but you can only pick two.” Shifting testing into the heart of an agile development project takes
July 02, 2020 This report explores how Capgemini is leveraging emerging technologies for client business transformation
July 02, 2020 Thinking about security in terms of keeping the bad actors out is no longer enough. Assume they can get in and think about how you will stop them when they do.
July 01, 2020 Infosys clients looking towards SAP S/4HANA migration should take note of the provider’s latest partnership with process mining unicorn Celonis.
July 01, 2020 This report explores Capgemini's focus on APAC region
June 26, 2020 This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management
June 26, 2020 A comprehensive view of global retail and CPG trends and their impact on IT and business process services and technology change agents
June 26, 2020 In this report, we examine how configuration errors are at the root of many of the major cyber breaches.
June 25, 2020 In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
June 24, 2020 In this report, we dive into how the recent partnership between HCL and Google is set to shake up ecommerce.
June 24, 2020 In this PoV, we discuss different areas where drone use cases have increased and shown a significant impact.
June 22, 2020 This report includes the smart mobility future roadmap of NTT DATA and TOYOTA Connected through the partnership
June 19, 2020 HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
June 18, 2020 This highlight tells about the strategic partnership of Atos with Groupe PSA to build its new integrated SAP S/4 HANA Platform
June 17, 2020 The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a
June 17, 2020 Deloitte’s approach aligns business leaders for maximum impact
June 16, 2020 Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),
June 16, 2020 Current economic uncertainty has created an opportunity for enterprises to partner with leading service providers with more flexible pricing models.
June 15, 2020 In this report we cover procure-to-pay process collaboration between DXC and Tradeshift
June 15, 2020 With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that
June 12, 2020 Highlights DXC's focus on autonomous driving technology and its recent acquisition of CMORE Automotive
June 12, 2020 In the 2020 HFS Agile Software Development Top 10 Report, we analyze the capabilities and vision of the leading service providers in agile development.
June 12, 2020 A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents
June 11, 2020 This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.
June 10, 2020 Trust is the key ingredient for a successful partnership with a service provider when looking to move blockchain projects beyond the POC stage.
June 10, 2020 Have AR and VR reached the level of maturity that businesses need to consider them as new sources of disruption on their markets?
June 09, 2020 This update to the HFS Market Index gives an overview of the IT and business services market performance.
June 09, 2020 There is a common misconception that increasing a team's size will increase it's output. For complex tasks it is often better to aim for a smaller group of
June 08, 2020 "Digital Brain" SCM solution helps retail and CPG companies become more intelligent and dynamic
June 08, 2020 This report describes the “Process Digital Twin” solution developed by Atos and Siemens.
June 05, 2020 This report explores how PLM Systems augments Accenture's Industry 4.0 capabilities
June 05, 2020 After a 29% revenue increase in 2019, SD Worx has continued its growth and innovation strategy in 2020 to leverage a full suite of cloud, outsourcing, and data
June 03, 2020 This report spotlights six of the leading pure play firms specializing in RPA services
June 02, 2020 How five companies are using digital associates to create better experiences for stakeholders
June 01, 2020 This POV highlights the importance of integration software and how Wipro Appirio is using MuleSoft to help clients.
June 01, 2020 This report takes a look at how Accenture is working with an alliance of CHRO's to help people get back to work.
May 29, 2020 Explores TCS WaferWise that enables quality management of semiconductor manufacturing.
May 29, 2020 In this report, we explore that how this partnership will benefit the industrial manufacturing clients of Persistent in Europe
May 28, 2020 Find out how Byte Prophecy augments Accenture's data analytics and AI capabilities
May 27, 2020 Cognizant continues to make significant investments in 2020 – with a bold move to gain stronger talent base
May 27, 2020 In this report, we examine how CSS Corp managed to move 100% of its workforce to work-from-home at the onset of the Covid-19 pandemic
May 27, 2020 Find out how Luxoft and DXC have managed to support their clients change their working patterns in response to the conditions that the Covid-19 pandemic has
May 26, 2020 Since acquiring Domino from IBM, HCL has been working to revive the platform, making it one for enterprise clients to keep on their radar.
May 26, 2020 Furloughs and lay-offs definitely stress employees, but employees working remotely have witnessed a unique problem from mid-level managers during this pandemic.
May 26, 2020 EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.
May 22, 2020 This month (May 2020), Microsoft announced that customers and partners can also start using Azure Quantum primer.
May 22, 2020 Recent HFS Research anticipates a spike in cloud investments as enterprises try to handle accessibility challenges with core systems.This article focuses on
May 21, 2020 Key trends from HFS Top 10 report on the top data science and machine learning platforms, with insights for enterprise IT leaders
May 21, 2020 In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
May 20, 2020 Microsoft announced its acquisition of Softomotive to enable citizen developers across its customer base.
May 19, 2020 Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.
May 15, 2020 In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could
May 15, 2020 In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.
May 14, 2020 The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.
May 14, 2020 In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and
May 13, 2020 In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this
May 13, 2020 In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.
May 12, 2020 Clients and future talent are looking for reassurance that providers are taking learning and development seriously.
May 12, 2020 Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.
May 11, 2020 If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp
May 08, 2020 Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).
May 07, 2020 As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.
May 07, 2020 HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and
May 07, 2020 The IBM GBS story to scale WFH post Covid-19
May 07, 2020 Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges
May 06, 2020 We dive into the thoughts of enterprise leaders at EY’s 2020 Blockchain Summit, which show how you can convince your C-suite of blockchain’s worth.
May 06, 2020 Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a
May 05, 2020 HFS Research provides guidance on the likely forecast scenarios post-COVID-19.
May 04, 2020 Mars, Inc shares its response to today’s paradigm shock
May 04, 2020 Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies
May 01, 2020 The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global
May 01, 2020 Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 30, 2020 In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
April 30, 2020 Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 30, 2020 This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 30, 2020 Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 29, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 29, 2020 Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
April 29, 2020 Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
April 29, 2020 The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.
April 28, 2020 Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
April 28, 2020 This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.
April 28, 2020 This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service their
April 28, 2020 Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.
April 27, 2020 Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 27, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 27, 2020 COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
April 25, 2020 COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 24, 2020 This report investigates the blockchain space to provide a comprehensive and foundational analysis of the blockchain services market for enterprises.
April 24, 2020 In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 22, 2020 Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
April 22, 2020 Advice from experienced agile managers on how to make the best of an agile development project.
April 22, 2020 It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.
April 21, 2020 The world changed overnight and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to global and
April 21, 2020 This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
April 20, 2020 Even before our current pandemic, we knew the travel, hospitality, and logistics (THL) industry was “behind the curve in some investments, notably in legacy
April 20, 2020 This PoV will help service providers understand the importance of an integrated smart city solutions portfolio and help them target clients in this space.
April 20, 2020 According to SAP “77% of the world’s transaction revenue touches an SAP system.” So, it’s hardly surprising that SAP is directly facilitating process a
April 17, 2020 Consumer-driven medical devices are taking the industry by storm
April 17, 2020 A look at how a few companies have used distributed ledger technology to power better secure distribution practices.
April 17, 2020 The automotive industry is one of the most competitive markets, this report examines how forming collaborative partnerships are helping some firm's emerge as
April 17, 2020 For BCP in manufacturing, healthcare, and any industry at risk of supply chain disruption, providers must arm themselves with 3D printing capability.
April 16, 2020 Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
April 16, 2020 Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.
April 16, 2020 With so many aspects to consider- technology, politics, talent, environmental constraints, etc.- F&A BPO buyers must take a holistic approach when it comes to
April 15, 2020 This report examines the impact of the Covid-19 pandemic on 5G investments.
April 15, 2020 In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.
April 14, 2020 Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.
April 14, 2020 IBM/Cisco and TCS are leading the way with free access to their remote access platforms to assist schools with remote learning as families are stuck at home due
April 09, 2020 This PoV acts as guidelines for enterprises making decisions about diversifying their manufacturing operations from China.
April 09, 2020 This PoV provides guidelines for both manufacturers and service providers to use for formulating a continuity plan.
April 09, 2020 The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business
April 08, 2020 We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their
April 08, 2020 In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.
April 07, 2020 Covid-19 took the world, and the outsourcing industry by surprise - in future, business continuity plans must be more far reaching
April 06, 2020 From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace
April 06, 2020 Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for
April 03, 2020 Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its
April 03, 2020 Times of crisis must drive a new digitally optimized customer service model
April 02, 2020 This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.
April 02, 2020 The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the
April 02, 2020 Cognizant brings in more brains and brawn with the recent acquisition of Contino.
April 01, 2020 This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.
April 01, 2020 Infosys and its banking client’s “Juniper” solution could simplify cloud data integration for the entire banking industry
April 01, 2020 The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,
April 01, 2020 AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19
March 31, 2020 Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.
March 31, 2020 The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,
March 31, 2020 In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the
March 30, 2020 COVID-19 has brought with it an undeniable need for action and for humanity to be at its best; we might get through it within a year, but the same cannot be for
March 30, 2020 With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many
March 27, 2020 As we all adjust to the new abnormal, this is the time for the digital workforce to shine.
March 27, 2020 Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.
March 27, 2020 Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve
March 27, 2020 COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.
March 27, 2020 Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike
March 26, 2020 Providers must ensure their investment in blockchain isn’t cut significantly through this uncertain time or they risk being left playing catch-up
March 26, 2020 Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.
March 25, 2020 This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success
March 25, 2020 We are exploring the likely impact of COVID-19 crisis on quantum computing.
March 25, 2020 Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain
March 24, 2020 Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.
March 24, 2020 Service providers to the oil and gas sector have already been shifting to outcome-based models.
March 23, 2020 HFS analysts view of Wipro that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 HFS analysts view of TCS that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 HFS analysts view of Infosys that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 HFS analysts view of HCL that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 HFS analysts view of DXC that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 HFS analysts view of Deloitte that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 HFS analysts view of Cognizant that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 HFS analysts view of Accenture that highlights its strengths and weaknesses, recent financial performance and positioning in our Top 10.
March 23, 2020 In this report, we tackle the issue CIO's are facing today as they rush to accommodate remote working in the Covid-19 crisis.
March 23, 2020 Accenture is acquiring loads of design & Agile skill into its Industry X.0 practice—competitors watch out, as automotives, especially, will take note
March 23, 2020 Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams
March 23, 2020 Recommend ways for manufacturers to handle a crisis like COVID-19 for their manufacturing supply chain.
March 20, 2020 A new value proposition for Tech Mahindra is “BORN”
March 20, 2020 Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.
March 19, 2020 We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape
March 19, 2020 This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.
March 19, 2020 BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.
March 18, 2020 This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall
March 18, 2020 With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps
March 18, 2020 Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and
March 18, 2020 In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
March 17, 2020 Will Wipro be the next 'experience agency' to watch?
March 17, 2020 Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.
March 16, 2020 HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
March 13, 2020 Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.
March 12, 2020 Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.
March 12, 2020 We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.
March 11, 2020 We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.
March 11, 2020 In this report we examine how finding the right partner with the talent and experience can drive real success.
March 11, 2020 When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this
March 09, 2020 In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery
March 09, 2020 Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.
March 09, 2020 As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
March 06, 2020 Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.
March 06, 2020 Smart executives are already building out their ecosystem of sustainability experts and partners in preparation for COP26.
March 06, 2020 Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood
March 06, 2020 The 2020s present an extraordinary opportunity to prepare for the future of work and to drive it with a diverse, inclusive, and ever-evolving workforce. In this
March 05, 2020 As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
March 05, 2020 5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of
March 02, 2020 Fixed price bids have been the standard practice for the purchase of large software projects for a long time, maybe this is why so many fail?
March 02, 2020 HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
February 28, 2020 The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are
February 28, 2020 In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.
February 27, 2020 Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
February 27, 2020 A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
February 26, 2020 Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
February 26, 2020 Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.
February 26, 2020 In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.
February 26, 2020 The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of for
February 25, 2020 In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
February 24, 2020 The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
February 24, 2020 The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
February 24, 2020 The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.
February 21, 2020 The 2020 HFS Top 10 Digital Workplace Design Services report examines the role service providers play in the highly competitive market.
February 21, 2020 The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its
February 20, 2020 Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.
February 20, 2020 Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.
February 20, 2020 Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side
February 20, 2020 Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.
February 19, 2020 What you need to know about the opportunity (and risk) involved in this hot marketing services area
February 19, 2020 Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale
February 19, 2020 In February 2020, Cognizant announced its intention to acquire two companies to strengthen its Salesforce services portfolio. Here we take a look at the
February 19, 2020 Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
February 18, 2020 There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.
February 17, 2020 Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
February 17, 2020 How to select experience agency partners that will help break down your front office silos.
February 17, 2020 Unless you have been living in a cave, it will have become clear that Accenture has been leading CISOs on a feeding frenzy through its multiple security
February 14, 2020 Unisys recently announced the sale of it's federal services business - we take a look at how this risky strategy might unleash a new Unisys on to the market.
February 14, 2020 Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.
February 14, 2020 Create intelligent interactions by using a human-first approach to designing digital associates.
February 14, 2020 Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
February 11, 2020 In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.
February 11, 2020 ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the
February 10, 2020 Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
February 07, 2020 How to strike a balance between people, process and digital technologies to create an augmented workforce at scale
February 07, 2020 What you really need to know about “Retail’s Biggest Show”
February 05, 2020 TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
February 05, 2020 Supply chain managers now have more options on the table to meet the traceability and transparency that their customers and regulators demand.
February 04, 2020 Over the past 18 months we have talked at length with enterprise buyers about the trials and tribulations of ServiceNow implementations. One this is at the of
February 04, 2020 2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
February 03, 2020 In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.
February 03, 2020 We present the HFS Hot Vendors Report for Q4 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
January 30, 2020 This report evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.
January 30, 2020 This report provides a fast overview into the first wave of financial results from the main service companies covering the calendar Q4 2019 period.
January 24, 2020 A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective
January 21, 2020 Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages
January 21, 2020 Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change
January 20, 2020 You might think that Unisys was an out-of-date, irrelevant dinosaur with nothing new to offer—but think again! This solution is innovative and leading-edge, a
January 20, 2020 HFS, with support from Capgemini, explores the power of the digitally augmented workforce
January 17, 2020 HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
January 16, 2020 HFS looks at maturity in cloud computing. Which industries are betting big, the choice between containers and serverless, and where multi-cloud fits in.
January 14, 2020 Stakeholders must put their differences aside and come together if they hope to solve cross-border trade issues.
January 13, 2020 Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
January 13, 2020 The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
January 10, 2020 A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.
January 10, 2020 HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
January 09, 2020 Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
January 08, 2020 For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking
January 08, 2020 At a recent analyst event, we discovered how Unisys' strategy is paying off and helping the firm move back to stable growth.
January 07, 2020 Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
January 06, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.
January 02, 2020 Do you have the expertise and systems to assess your own cybersecurity? Can you afford to miss out on the wider benefits of providers’ cyber ranges?
January 02, 2020 You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.
December 31, 2019 3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.
December 31, 2019 Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.
December 23, 2019 The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.
December 23, 2019 This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.
December 23, 2019 While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.
December 23, 2019 It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.
December 23, 2019 Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses
December 23, 2019 Embrace industrial innovation while it’s booming via partners and providers, or realize too late that you can’t transform quickly enough to catch up.
December 20, 2019 This report analyzes and rates 17 service providers serving the Retail and CPG industries across innovation, execution, and voice of the customer criteria.
December 18, 2019 The latest state of the operations and outsourcing survey results for 2019
December 18, 2019 HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the
December 16, 2019 The service provider community has a clear opportunity to bring its expertise and resources to help CEOs drive sustainable initiatives
December 13, 2019 The HFS Top 10 Industry 4.0 Service Providers 2019 report examines the role that the service providers play in the evolving Industry 4.0 landscape.
December 13, 2019 When we think of major cloud players - the same three or four firms make the list. But new firms like OVH are starting to gain ground in the market.
December 11, 2019 This POV provides recommendations to enterprises to achieve a successful SAP SuccessFactors deployment.
December 10, 2019 How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business
December 05, 2019 HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
December 05, 2019 If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.
December 05, 2019 One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.
December 05, 2019 Alibaba Cloud may be a regional player now, but the firm is investing heavily to take the battle to the major cloud giants. We examine why CIOs must include in
December 04, 2019 Biometrics will play a vital role in Cybersecurity – just look at the recent appointment of Leidos to handle a project with the UK Home office
December 04, 2019 This POV provides recommendations to enterprises on how to avoid a disappointing SAP SuccessFactors deployment experience.
December 04, 2019 This PoV explains pointers that manufacturers should keep in mind for Industry 4.0 success and provides an example of how TCS is enabling a large Indian to the
December 03, 2019 In parallel to HFS’ IoT Top10 and Hot Vendor reports, we profile startups and SMEs to landscape the ballooning range of IoT disruptors.
November 29, 2019 This report analyzes and rates 14 service providers serving the Life Sciences industry across innovation, execution, and voice of the customer criteria.
November 25, 2019 We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next
November 21, 2019 Sourcing talent is getting harder for enterprises and service providers alike. We examine how Wipro Topcoder clients are benefiting from it's unique
November 21, 2019 As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.
November 20, 2019 With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as
November 20, 2019 Cognitive technology must be brought into holistic industrial strategies – it’s getting attention, but no priority, and investments are confused.
November 19, 2019 The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A to
November 19, 2019 The increasing frequency of state-sponsored cyberthreats is a worrying prospect. The era of cyberwarfare has begun, and enterprises and industry are credible As
November 12, 2019 The UN have lauded Infosys for their internal sustainability and CSR initiatives, but there's no mention of sustainability services for their clients.
November 12, 2019 Use AR, VR, and MR technologies to make your physical operation environments more efficient and create meaningful, immersive experiences
November 11, 2019 Augmented, virtual, and mixed reality (AR, VR, and MR) used in conjunction with AI are proving particularly useful for enterprises
November 11, 2019 Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.
November 08, 2019 Part 2/2: As we enter the third era of sustainability services, providers must develop and draw from an ecosystem that makes up for any shortcomings.
November 08, 2019 SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward.
November 07, 2019 With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.
November 07, 2019 Part 1/2: As we enter the third era of sustainability services, providers must reach across their functions to match sustainability’s breadth & depth.
November 06, 2019 The 2019 HFS Top 10 ServiceNow Services report examines the role service providers play in the highly competitive ServiceNow Services market.
November 05, 2019 Google is ramping up to take on competitors in hyperscale cloud. We examine how this sleeping giant is adding weapons to its arsenal to win the cloud wars.
November 05, 2019 SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. the
November 04, 2019 Wipro has developed a unique approach to bringing digital services to clients, but enterprise leaders must shift mindsets to make the most of them.
November 03, 2019 At a recent event, HCL brought two major clients in to talk us through their digital journey.
November 01, 2019 This report examines the new capabilities and potential Hexaware's acquisition of Mobiquity and what this means for current and future clients.
October 28, 2019 It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and
October 24, 2019 HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape.
October 23, 2019 The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
October 18, 2019 As we well know, Accenture is not afraid to make a few acquisitions to bolster its armory and it has once again demonstrated this buying power with the of BCT
October 18, 2019 Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
October 17, 2019 Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.
October 16, 2019 Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft
October 09, 2019 HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy
October 04, 2019 This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.
October 03, 2019 HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.
October 02, 2019 Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.
October 01, 2019 A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
October 01, 2019 In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.
September 30, 2019 Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
September 30, 2019 HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech
September 27, 2019 Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection
September 27, 2019 We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
September 25, 2019 This HFS Enterprise AI Services Top 10 Report examines the part service providers are playing in the rapidly growing AI landscape.
September 25, 2019 Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
September 24, 2019 Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
September 24, 2019 Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
September 23, 2019 The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.
September 23, 2019 For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a to
September 20, 2019 As the number and variety of cybersecurity challenges continue grow for the modern enterprise, so does the understanding that security is a top priority, of
September 19, 2019 Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part
September 19, 2019 2D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.
September 17, 2019 Industry leaders must look to secure their enterprises from multiple cyber threats on a constant basis. Remote workers are an easy target for cybercriminals
September 17, 2019 Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the
September 16, 2019 In this PoV, we discuss how 3D printing is influencing the manufacturing industry and how the manufacturers can accelerate their 3D printing journey
September 16, 2019 The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices
September 16, 2019 This POV outlines the benefits of Persistent Systems’ acquisition of Youperience in June 2019 to enhance its Salesforce services capabilities.
September 12, 2019 The 2019 HFS Top 10 Cloud Migration and Management Services report examines the role service providers play in the highly competitive cloud market.
September 11, 2019 How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
September 10, 2019 How a leading sportswear company partnered to evolve its omnichannel platform from back to front
September 06, 2019 Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to
September 06, 2019 With ransomware’s lethality continuing to grow, industry leaders must look to themselves as part of the problem.
September 05, 2019 Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.
September 02, 2019 HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
September 02, 2019 This is the HFS list of top 50 BPO providers by revenue.
August 30, 2019 This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.
August 29, 2019 Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else
August 29, 2019 As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s
August 29, 2019 An enterprise-focused analysis of Accenture that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.
August 28, 2019 In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers.
August 28, 2019 The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry.
August 19, 2019 With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”
August 19, 2019 Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.
August 19, 2019 Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.
August 16, 2019 After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the
August 16, 2019 Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market
August 16, 2019 As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for
August 16, 2019 This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that
August 15, 2019 Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
August 11, 2019 We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI
August 09, 2019 BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
August 09, 2019 Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.
August 06, 2019 The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
August 01, 2019 This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer
July 30, 2019 Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
July 30, 2019 We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation
July 29, 2019 In HFS’ Manufacturing Top10, sustainability is providers' least mature offering. Clients must push for it to be a competence before it’s too late.
July 29, 2019 Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.
July 29, 2019 This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of
July 26, 2019 As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.
July 26, 2019 Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual
July 26, 2019 This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.
July 25, 2019 This report examines 12 S2P service providers across a defined series of innovation, execution, and voice of the customer criteria.
July 18, 2019 The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
July 18, 2019 Find the cybersecurity vendor that allows your IoT teams to focus on business-critical activity, or innovation might just grind to a halt.
July 18, 2019 With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical
July 18, 2019 The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.
July 18, 2019 Is Alibaba Cloud the rising star of the hyperscale cloud market? This report digs deeper.
July 17, 2019 For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate
July 17, 2019 Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.
July 16, 2019 Process industries keep falling behind on the road to Industry 4.0 - agile transformations are tough, but they must find a unique path.
July 16, 2019 UK utility execs are split between cost-leadership, their customers, and sustainability; they must choose now, as "auto-switching" sweeps the market.
July 16, 2019 The Industry 4.0 market is looking for a new champion, does Capgemini's acquisition of Altran put it in the running?
July 16, 2019 Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.
July 11, 2019 Design leaders in banking share their ideas on using experience innovation to transform CX
July 05, 2019 Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.
July 05, 2019 We present the HFS Hot Vendors Report for Q2 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
July 04, 2019 At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
July 03, 2019 HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.
July 03, 2019 The ever-accelerating evolution of technology means new waves of talent are in constant demand. However, enterprise talent strategies haven’t changed
July 03, 2019 This piece examines the role of blockchain in underwriting the gig economy, and benefits it brings to gig economy intermediaries and its workers.
July 03, 2019 IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.
July 03, 2019 Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
July 01, 2019 HFS Research talks with Chris Caldwell, President of Concentrix Corporation, about the combination of two contact center titans and its implications on the
June 28, 2019 HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with
June 27, 2019 This PoV defines the Industry 4.0 value chain that demarcates the boundary of the people, process, and technology, enabling manufacturers to successfully 4.0 to
June 27, 2019 In this POV we outline the barriers to the CISO and the executive board working together and provide recommendations to both parties to improve the situation.
June 25, 2019 As consumers demand new sustainable standards, Blockchain is opening up supply chains - facilitating transparency, traceability, and value for workers.
June 25, 2019 With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open.
June 24, 2019 Genpact is evolving its digital offerings - this report examines how the firm's current BPO clients can leverage the firms growing offerings.
June 24, 2019 RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS
June 17, 2019 Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
June 17, 2019 We have a serious issue with the provenance of pharmaceuticals and driving provenance by partnering with blockchain disruptors could be the solution.
June 17, 2019 Cybersecurity doesn’t immediately spring to mind when you think of 3D printing but enterprise hoping to adopt must make security a priority.
June 14, 2019 HFS’ recent coverage outlines how important it is for insurance carriers to explore new consumer and business ecosystems to serve new customer needs. We found
June 14, 2019 Salesforce just announced its acquisition of data visualization software champion Tableau. Here is what HFS is looking out for in the coming months following
June 13, 2019 This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
June 12, 2019 Huawei has become the poster child of an increasingly politicised economic environment. But what can enterprise leaders and service providers learn from this
June 04, 2019 As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
June 03, 2019 This POV highlights the importance of monitoring internal security threats as they are more prolific than external threats within the enterprise.
June 03, 2019 An enterprise-focused analysis of WNS that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.
May 31, 2019 Supply chain problems are not new, but solutions were not forthcoming until distributed ledgers and blockchain began making inroads into the world of supply
May 31, 2019 HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and
May 23, 2019 Ingrain sustainability in top-level strategy to capture part of the $12 trillion on offer – partnerships can be an accelerating first step.
May 22, 2019 TCS is quietly emerging as the “Walmart of IT services” with the depth and breadth to win and deliver any deal it wants. Its investments in innovation have
May 20, 2019 Physical security is a key concern for any organisation, but are you spending enough to secure yourself? HFS data has revealed that many organisations physical
May 16, 2019 The HFS Top 10 Finance and Accounting (F&A) Service Providers report examines 17 service providers across a defined series of innovation, execution, and voice
May 16, 2019 Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are
May 15, 2019 Biometric security solutions are evolving, and in many cases, they are becoming commonplace—security executives must examine the growing market for solutions
May 15, 2019 Improve worker safety, eliminate compensation payouts, and slash insurance costs through a combination IoT & Blockchain.
May 14, 2019 Collaboration tools and platforms are very much in vogue, and even Facebook is getting in on the act in a big way. But in some cases, increased collaboration
May 14, 2019 Blockchain can provide physicians with ready access to patients’ electronic health information.
May 14, 2019 Poor data plagues the process manufacturing industry. Drive the adoption of AI and analytics by combining synthetic data with workforce experience.
May 14, 2019 This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
May 13, 2019 After a sobering review, it’s clear that security leaders must put the groundwork in now if they want to weather the impending Brexit talent crisis.
May 08, 2019 This report analyzes and rates 11 service providers serving the Energy sector across innovation, execution, and voice of the customer criteria.
May 07, 2019 To put it simply, there are three main types of high-performance computers that fall into the quantum computer world - this POV looks at the differences between
May 03, 2019 This HFS Google AI Services Top 10 Report examines the part service providers are playing in the nascent Google AI landscape. We assessed and rated the Google
May 02, 2019 Our top level predictions for IT Services growth for 2019 and beyond.
May 02, 2019 Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving particular Quantum new
May 02, 2019 As much as you need to know about quantum computing, but not enough to hurt.
May 01, 2019 Very few enterprises are actively taking steps to address their talent shortages. Capture the value on offer in academia by taking a proactive step.
May 01, 2019 WNS and its clients describe “co-creating” on the path to transformation.
April 29, 2019 This report analyzes and rates 16 service providers serving the Manufacturing industry across innovation, execution, and voice of the customer criteria.
April 26, 2019 The cybersecurity space is a complex yet predictable headline generator for mainstream media. Enterprises are pushing their cybersecurity harder than ever to as
April 26, 2019 Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.
April 26, 2019 The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the
April 25, 2019 This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.
April 25, 2019 Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to
April 25, 2019 Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug
April 24, 2019 The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL
April 24, 2019 The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.
April 18, 2019 You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report
April 18, 2019 The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.
April 18, 2019 This report examines the future of Mexico as a major sourcing destination.
April 10, 2019 Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?
April 10, 2019 As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.
April 10, 2019 This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.
April 09, 2019 This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 09, 2019 HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper
April 09, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 08, 2019 The most critical elements influencing adoption of any AI usecases are trust and sense of security from the human users- be it employees or customers, of any
April 08, 2019 We present the HFS Hot Vendors Report for Q1 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
April 05, 2019 The engineering talent management issues faced by telecommunication clients and how service providers can step up in this space to mitigate them.
April 05, 2019 Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to
April 03, 2019 Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.
April 03, 2019 The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.
April 01, 2019 Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.
April 01, 2019 In the 2019 HFS Managed Security Services (MSS) Top 10 Report, we analyze the capabilities and vision of twelve service providers.
March 29, 2019 How to make the most of your innovation center visit.
March 28, 2019 HFS, in collaboration with KPMG International, investigated the pace of change intelligent automation is having on enterprises.The study findings make it clear
March 28, 2019 AWS has continued to grow exponentially, growing to become one of the most valuable IT Services firms in the world. But is going all-in-with-AWS as risk free as
March 27, 2019 Manufacturers must streamline the hype if they ever hope to reach the promised land of Industry 4.0.
March 26, 2019 This report analyzes and rates 20 service providers serving the healthcare industry across innovation, execution, and voice of the customer criteria.
March 26, 2019 Your ability to unlock the potential of Intelligent Automation requires both the fundamental belief that there is massive change afoot and a practical, proven
March 26, 2019 With the social and economic impact of environmental causes becoming so critical, you must embrace blockchain to stay in the game.
March 25, 2019 This report examines why enterprise leaders need to build a better understanding of digital outcomes to make sense of changing business models.
March 25, 2019 The building blocks of AI and the multi-dimensional capabilities required to take enterprises toward the institutionalization of ML and other AI approaches.
March 22, 2019 AI is now expected to create transformational impact on key business outcomes of organizations. To achieve such scale of impact, enterprise AI leaders must let
March 21, 2019 An enterprise-focused analysis of Yash Technologies that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
March 20, 2019 High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.
March 20, 2019 Process industries have been historically lumped in with general manufacturing when it comes to Industry 4.0 - it's time to change that.
March 19, 2019 HFS presents insights on what needs to change in the modern workplace to create sustainable businesses, gleaned at its inaugural International Women's Day
March 19, 2019 Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data to
March 06, 2019 A deep-dive into the key demand-side perspectives that emerged from client interviews from our recent smart analytics research.
March 06, 2019 Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these
March 01, 2019 At the recently concluded IBM Think in SFO, we spent significant time with IBM GBS Leadership and its clients to understand their go-to-market strategy. We the
March 01, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
February 28, 2019 Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
February 20, 2019 Earlier this month, Kofax closed its acquisition of Nuance Document Imaging (NDI) at a price tag of $400 million. It also entered a definitive agreement to Top
February 19, 2019 Avnet’s cognitive assistant ups CX and breaks brand silos by embracing the Digital OneOffice principles
February 19, 2019 Mphasis focused its strategic goals and improved its financial performance in recent years - now it’s time for clients to get more bang for their buck
February 15, 2019 The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.
February 15, 2019 An enterprise-focused analysis of Wipro that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
February 15, 2019 An enterprise-focused analysis of DXC Technology that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
February 15, 2019 An enterprise-focused analysis of Genpact that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
February 15, 2019 An enterprise-focused analysis of Cognizant that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
February 14, 2019 In late 2018, Atos acquired Syntel, and now both firms have ambitious plans for how they will deliver value to clients - we examine what the potential benefits
February 14, 2019 Our key takeaways from the FORA AI Roundtable discussion
February 08, 2019 Enterprise AI investments are already struggling to scale, due to an AI fatigue which many practitioners have not anticipated. Here are 5 practices to beat the
February 08, 2019 HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy
February 05, 2019 This report investigates client buying behaviour and preferences in the Workday HCM service market.
February 05, 2019 With no-deal Brexit increasing in likelihood, we examine the potential data crisis that a lack of GDPR compliance could bring
January 31, 2019 HFS' Top Ten assessment of the leading 23 customer engagement operations services providers.
January 31, 2019 An enterprise-focused analysis of Concentrix that highlights it’s business strategy, key financials, contracts, clients, strengths, and weaknesses.
January 30, 2019 An enterprise-focused analysis of Teleperformance that highlights it’s business strategy, financials, contracts, clients, and strengths and weaknesses.
January 30, 2019 Analytics are increasingly part of the "secret sauce" of the enterprise. HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers
January 28, 2019 HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset.
January 24, 2019 This report analyzes and rates 13 service providers serving the High-Tech industry across innovation, execution, and voice of the customer criteria.
January 23, 2019 With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
January 22, 2019 This report analyses publicly announced ITMS and BPO contracts in Q3 2018 by region, service types, key verticals, main vendors and digital services.
January 21, 2019 In this POV, we analyze Bangladesh’s investments in emerging technologies and profile promising digital players.
January 21, 2019 This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.
January 14, 2019 An enterprise-focused analysis of Deloitte that highlights its’s business strategy, key financials, contracts, clients and strengths, and weaknesses.
January 10, 2019 HFS Top 10 Assessment of Enterprise Blockchain Service providers
December 28, 2018 HFS OneOffice Vendor Assessments are the comprehensive summary of service providers' capabilities, strategies, strengths, weaknesses and financial performance.
December 22, 2018 In the face of digital disruption, organizations across industries are re-thinking how they operate and interact to support the customer experience better.
December 21, 2018 HFS Top 10 Assessment of leading telecom engineering service providers
December 20, 2018 HFS Top 10 Assessment of leading Digital Technology Strategy and Consulting service providers
December 19, 2018 During Workday’s flagship European event, HFS had conversations with senior executives and customers. Here we present the top five takeaways from the event
December 18, 2018 This report provides a detailed analysis of cyber security contracts worldwide by industries, geographies, tenure, and provider shares.
December 14, 2018 HFS Top 10 Assessment of leading Application Development and Management service providers
December 14, 2018 Building on our report, “How to avoid your looming machine learning crisis”, HFS presents an execution guide for getting started with ML.
December 10, 2018 As enterprises scale their RPA initiatives, the market’s lack of deep expertise will become an ever-greater risk to RPA success.
December 10, 2018 Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
December 06, 2018 Our 2019 Research Agenda explores the breathtaking advancements in technology enabling the Digital OneOffice and leading to the creation of a Hyper-Connected
December 06, 2018 Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.
December 06, 2018 Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.
December 05, 2018 Survey-based report from 262 enterprise decision makers on their use of data and analytics as strategic assets
November 29, 2018 HFS Buyers’ Guides are the comprehensive summary of service providers' capabilities, strategies, strengths, weaknesses and financial performance.
November 27, 2018 This report ranks 10 leading providers on their digital change management capabilities.
November 27, 2018 This POV looks why healthcare leaders should investigate robotic process automation (RPA), which battles complexity, digitizes broken workflows, reduces costs,
November 27, 2018 In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to
November 26, 2018 HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.
November 22, 2018 As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.
November 21, 2018 It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.
November 15, 2018 This insight outlines a recent HFS FORA Roundtable, where delegates assessed their enterprises’ digital maturity, and the group learned from top enterprise of
November 14, 2018 HFS Research had a candid conversation with Rakesh Jain about the future of GE Transportation and his experience with GE.
November 13, 2018 The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
November 12, 2018 Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.
November 09, 2018 How the long-term health of the THL industry is dependent of digital transformation, not only short-term profits
November 08, 2018 Are enterprises ready for almost-inevitable internal and external security breaches? This report combines information from 300 IT professionals about the facing
November 07, 2018 A buyer-focused view of a service provider
November 07, 2018 See the Top 10 blockchain platforms, ranked based on discussions with power users and analysis of 550 blockchain engagements across industries and across the
November 06, 2018 The latest joint research from KPMG Global Advisory and HFS Research reveals the state of the operations and outsourcing in 2018.
November 06, 2018 A 100-year-old manufacturing company tackles digital customer engagement
November 05, 2018 Confusing terminology stops organizations unlocking the full potential of AI. HFS clears things up.
November 05, 2018 Read insights from Sandeep Dadlani, one of the speakes at the upcoming HFS FORA Summit on December 11-12, 2018 in New York.
November 01, 2018 This report rates the RPA services capabilities of 29 service providers across innovation, execution, and voice of the customer criteria.
October 30, 2018 HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.
October 29, 2018 Welcome to the Q2 2018 edition of our quarterly ER&D captive trends analysis.
October 26, 2018 This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.
October 25, 2018 The HFS Top 10 assessment of leading service providers in the travel, hospitality, and logistics industries
October 22, 2018 We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
October 22, 2018 In this POV, we discuss six key growth levers these service providers are using to achieve their billion-dollar dreams.
October 11, 2018 Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
October 11, 2018 The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
October 04, 2018 Here we profile five players who have been designated as HFS Hot Vendors based on our rigorous assessment.
October 02, 2018 Mobility is fast emerging as a fundamental insurtech capability. How should carriers rethink their distribution channels and product mix for it?
October 01, 2018 HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.
September 28, 2018 This update to the HFS Market Index gives an overview of the IT and business services market performance.
September 27, 2018 Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
September 25, 2018 Phil Fersht talks to Sudhir Singh about his professional journey and predictions for the future.
September 24, 2018 Welcome to the Q1 2018 edition of our quarterly ER&D captive trends analysis.
September 20, 2018 This report presents a service provider Top 10 and profiles for the Workday financials services market.
September 17, 2018 Ericsson's journey to the Digital OneOffice model provides valuable lessons for organizations looking to get the most out of emerging technologies.
September 17, 2018 RPA pricing is a critical issue impacting scalability and industrialization, but is there a better more practical model?
September 13, 2018 HFS Top 10 Assessment of leading Infrastructure and Enterprise Cloud service providers
September 13, 2018 Through tracking recent Cloud migration deals, HFS is able to paint a picture of the major drivers for enterprises moving to the cloud.
September 11, 2018 AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.
September 10, 2018 Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
September 06, 2018 Global Delivery Location Analysis 1H 2018: HFS tracked 89 new moves announced during H1 2018. 49 Services providers reported they were building or expanding new
September 06, 2018 This report analyses publicly announced ITO and BPO contracts in the APAC Countries by service types, key verticals, digital services, and providers.
September 04, 2018 Cognitive assistants have become a crucial element of the digital business operations ecosystem.
September 04, 2018 As organizations are progressing their journey toward the Digital OneOffice, innovative technologies are changing the way operations are being managed.
September 03, 2018 HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.
August 31, 2018 As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.
August 31, 2018 Enterprises are showing increased appetite for the cloud, but some are still holding back due to security concerns. This report examines why.
August 30, 2018 This report is a continuation of the top 25 IT services market analysis, examining the major changes in the industry.
August 29, 2018 Take a look at our Q1 2018 edition of our quarterly engineering service provider market analysis.
August 28, 2018 Customers want rankings where the analyst takes a stand, not a fuzzy matrix where everyone looks like a winner. That’s what we’re delivering: The HFS Top
August 27, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the
August 23, 2018 Where are the global IT services and BPO markets headed? Take a look at projections in this new report that covers 2018 to 2022.
August 23, 2018 Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.
August 23, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the
August 22, 2018 How can enterprises partner with engineering service providers in implementing IP driven business models? Learn the details in this report.
August 22, 2018 We're all quick to talk about amazonification, but at the expense of focusing on the more impactful trend of sharing. This report digs into how sharing in our
August 22, 2018 Phil and Anand talk about Software 4.0 and the future of programming talent.
August 20, 2018 AWS has grown exponentially in the hypercloud space, but is its focus on a technical audience an issue for IT executives pitching the value of the cloud?
August 20, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the
August 20, 2018 HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users
August 17, 2018 In this study, we analyze the structure of the engineering services industry and provide a list of the top 50 engineering service providers.
August 16, 2018 This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.
August 14, 2018 This report examines the market performance of the TWITCH providers to dig deeper into some of the dynamics at play.
August 13, 2018 AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
August 10, 2018 A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)
August 09, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the
August 08, 2018 Twenty-four engineering challenges in autonomous technologies in the automotive, manufacturing, and mining sectors.
August 06, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the
August 03, 2018 AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the recent HFS FORA Summit and the AstraZeneca executive for its
August 02, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the
August 01, 2018 The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
July 31, 2018 Some of our latest survey research shows that although operations managers and C-Suite executives still demand cost savings, they increasingly need operations a
July 30, 2018 Our new research study, covering 153 data science decision makers across the Global 2000, finds enterprises gearing up for ML.
July 30, 2018 HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the
July 27, 2018 This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.
July 26, 2018 A comprehensive analysis to find the possible reasons for this slowdown based on our 2017 ER&D captive data.
July 26, 2018 HFS researched on nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the
July 25, 2018 In the fast-moving digital world, enterprises must shift their approach to technology to a smart lifecycle management model.
July 18, 2018 The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for
July 11, 2018 We profile five short-listed players who have been designated as HFS Hot Vendors based on our rigorous assessment.
July 11, 2018 This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers.
July 11, 2018 This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares.
July 10, 2018 HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.
July 10, 2018 An interview with Tim Pullen, Chief Financial Officer of Arm Limited
July 09, 2018 HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.
July 09, 2018 This report analyses publicly announced ITMS and BPO contracts in 2018 by region, service types, key verticals, and main vendors.
July 09, 2018 The state of the Telecommunications industry
July 05, 2018 The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
July 04, 2018 The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms
July 04, 2018 Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’
July 04, 2018 In the hyperscale cloud space, it's a four horse race. But who out of Google, AWS, Microsoft and IBM is the best fit for your digital strategy
July 04, 2018 The health of the utility sector quantified, based on recent research
June 29, 2018 This update to the HfS Market Index gives an overview of the IT and business services market performance.
June 28, 2018 Energy blockchain is the red-hot topic everyone is talking about, but what can it do for the energy transition?
June 28, 2018 HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.
June 28, 2018 The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation
June 27, 2018 This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
June 25, 2018 Industry 4.0: The shift from mass production to mass customization
June 25, 2018 Emerging technologies are bringing about a reckoning for a long-complacent industry
June 21, 2018 A refreshed analysis of the business process and IT services market for the insurance industry vertical
June 20, 2018 Capturing the dulcet voice of the buyer to help the ServiceNow ecosystem drive better results
June 20, 2018 HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.
June 19, 2018 HfS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses and financial performance.
June 19, 2018 The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
June 18, 2018 Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services
June 15, 2018 Clear communication will help your enterprise survive in the GDPR age.
June 14, 2018 A quick guide to answer the question ‘Who will win this cloud war?’
June 14, 2018 Choosing an IT Services Challenger
June 14, 2018 you’ve Integrated your Digital and Traditional Customer Channels.
June 13, 2018 Welcome to the 2017 edition of our annual engineering services captive center analysis.
June 13, 2018 Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.
June 13, 2018 Voice of the Customer: Automotive Engineering Services
June 13, 2018 In the 2018 HfS Workday HCM Services Blueprint Report, we analyze the capabilities and vision of thirteen Workday HCM services partners.
June 12, 2018 HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers.
June 07, 2018 How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition
June 07, 2018 HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers
June 07, 2018 Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
June 05, 2018 Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
June 01, 2018 A comprehensive look at 10 leading RPA products based on inputs from 350+ actual users
May 31, 2018 Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
May 29, 2018 Engineering Services (ER&D) deal announcements— trends in 2017
May 29, 2018 Fintechs aren’t disruptive anymore, they’re the new face of finance
May 28, 2018 Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
May 28, 2018 The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice
May 21, 2018 This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
May 21, 2018 A final poll of global preparedness before the legislation begins
May 18, 2018 A refreshed analysis of the business process and IT services market for the insurance industry vertical
May 16, 2018 The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.
May 14, 2018 Connect experiences to process for exceptional business impact
May 11, 2018 Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
May 09, 2018 Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
May 04, 2018 Analysis of analytics services, with an emphasis on the smart analytics sub-set of the HfS Triple-A Trifecta of intelligent automation technologies.
April 30, 2018 Welcome to the Q4 2017 edition of our quarterly engineering services outsourcing trends analysis.
April 30, 2018 Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
April 26, 2018 Welcome to the Q4 2017 edition of our quarterly ER&D captive trends analysis.
April 26, 2018 …or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
April 26, 2018 The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
April 25, 2018 Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick
April 25, 2018 The 2018 Automotive Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
April 24, 2018 When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers
April 20, 2018 The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
April 20, 2018 How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
April 18, 2018 Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
April 17, 2018 ‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
April 12, 2018 8 suggestions to consider before engaging with a Service Provider on an IoT project
April 10, 2018 A record of the key findings from the HfS FORA Summit in New York, March 7-8
April 09, 2018 A review of the Internet of Things services capabilities of 27 leading Service Providers
April 06, 2018 How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision
April 05, 2018 We profile seven short-listed players who have been designated as HfS Hot Vendors based on our rigorous assessment.
April 04, 2018 This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure.
April 02, 2018 Genpact & Lease Accelerator launch solution to help compliance with the new lease accounting regulations scheduled to kick-off on 1/1/2019
March 30, 2018 The role of customer engagement service providers has never been more important or more complicated.
March 29, 2018 A comprehensive view of WNS' Outsourcing Services Capabilities
March 28, 2018 A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.
March 28, 2018 This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
March 27, 2018 This update to the HfS Market Index gives an overview of the IT and business services market performance.
March 26, 2018 In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.
March 23, 2018 This Blueprint takes a detailed look into the ServiceNow Services practices of major providers.
March 23, 2018 This report evaluates key customer engagement services providers operating in the retail industry.
March 16, 2018 This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.
March 13, 2018 This report analyses publicly announced ITO and BPO contracts in North America by service types, key verticals, and main vendors
March 07, 2018 As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
March 07, 2018 This report contains a detailed study of digital outsourcing deals for the year 2017
March 01, 2018 The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of the game. This PoV focuses on the top 5.
February 28, 2018 The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.
February 26, 2018 This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 26, 2018 This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 26, 2018 This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 19, 2018 How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.
February 15, 2018 This document presents Heat Maps across 4 SaaS service markets.
February 09, 2018 A comprehensive view of Dell's Outsourcing Services Capabilities
February 09, 2018 Welcome to the Q3 2017 edition of our quarterly ER&D captive trends analysis.
February 09, 2018 Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
February 09, 2018 This report outlines client buying behavior and preferences in the aerospace engineering services market.
February 07, 2018 This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
February 07, 2018 The HfS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice™.
February 06, 2018 How Can Product Companies Leverage Engineering Service Providers in Ensuring Digital Accessibility?
February 02, 2018 This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
February 01, 2018 How building a digital foundation is essential to the success of the modern insurance company.
January 31, 2018 The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
January 31, 2018 Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
January 30, 2018 This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 30, 2018 Deriving excellent customer experience (CX) from their Robotic Process Automation (RPA) investment is the holy grail for enterprises investing in RPA.
January 26, 2018 This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 26, 2018 This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 26, 2018 In this PoV, we discuss the top strategies adopted by the aerospace engineering service providers to expand their businesses.
January 24, 2018 This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors.
January 24, 2018 This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 24, 2018 This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
January 24, 2018 A number of the main predictions of drivers for investment in cyber security services in 2018.
January 24, 2018 Through knowledge capture and self-remediation across business and IT functions, Arago adds a new quality to the discussions in Intelligent Automation
January 23, 2018 A multitude of forces is reshaping the oil and gas industry that push the industry to re-imagine the way it operates.
January 21, 2018 The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.
January 19, 2018 Our top level predictions for IT Services growth for 2018 and beyond.
January 19, 2018 Automotive firms can take lessons from telecom firms in engaging engineering services providers in overcoming disruptive challenges
January 19, 2018 An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018 An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018 An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018 An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018 An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 17, 2018 HfS is leading the way with Voice of the Customer research in this landmark report into Robotic Process Automation (RPA) Customer Experiences (CX).
January 17, 2018 The Industry 4.0 journey of Adient
January 17, 2018 The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.
January 17, 2018 Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 12, 2018 Understanding the centrality of data to the digital enterprise—how to acquire, structure, interpret, and act on it—is essential.
January 12, 2018 We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
January 12, 2018 We spotlight the results of interviews with 80 teleco leaders and drill down into how this industry is using intelligent automation.
January 12, 2018 This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.
January 10, 2018 Welcome to the Q3 2017 edition of our quarterly engineering services outsourcing trends analysis.
January 09, 2018 A comprehensive view of Service Provider's Outsourcing Services Capabilities
January 09, 2018 Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements
January 04, 2018 A comprehensive view of Service Provider's Outsourcing Services Capabilities
January 04, 2018 A comprehensive view of EXL Services capabilities
January 02, 2018 This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
January 02, 2018 IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
December 28, 2017 Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
December 22, 2017 A comprehensive view of Service Provider's IT Services and Business Process Outsourcing Capabilities
December 21, 2017 This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain
December 21, 2017 How procurement buyers experience a market that’s evolving toward more business-outcome focused, flexible, collaborative services.
December 20, 2017 Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?
December 20, 2017 This report analyses and evaluates key digital consultancy service providers operating in the healthcare and life sciences industry.
December 20, 2017 This report analyses and evaluates key digital technology strategy service providers operating in the utilities industry.
December 20, 2017 This report analyses and evaluates key digital technology strategy service providers operating in the manufacturing industry.
December 19, 2017 This report analyses and evaluates key digital consultancy service providers operating in the energy industry.
December 19, 2017 This report analyses and evaluates key digital consultancy service providers operating in the travel and hospitality industry.
December 19, 2017 An overview of the impact and steps to be taken by enterprises to comply with upcoming GDPR regulation.
December 18, 2017 This report analyses and evaluates key digital consultancy service providers operating in the telecom industry.
December 18, 2017 This report analyses and evaluates key digital consultancy service providers operating in the public sector.
December 18, 2017 This report analyses and evaluates key digital consultancy service providers operating in the insurance industry.
December 18, 2017 The 2017 Aerospace Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.
December 15, 2017 How DXC's ENVISION incorporates drawing into digital transformation and other business challenges.
December 14, 2017 We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.
December 14, 2017 This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.
December 13, 2017 This report analyses and evaluates key digital consultancy service providers operating in the banking and financial services industry.
December 12, 2017 Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
December 12, 2017 A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
December 11, 2017 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2017.
December 08, 2017 How the travel and hospitality industry is gearing up to support digital customer experience
December 08, 2017 An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
December 05, 2017 A comprehensive view of Service Provider's IT Services and Business Process Outsourcing Capabilities
December 05, 2017 A comprehensive view of Service Provider IT Services and Business Process Outsourcing Capabilities
November 30, 2017 How sustainable are the high valuations now being attached to RPA providers?
November 30, 2017 This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 13 providers.
November 30, 2017 Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.
November 30, 2017 A comprehensive view of Service Provider Business Process Outsourcing Capabilities
November 29, 2017 A comprehensive view of Service Provider IT Services and Business Process Outsourcing Capabilities Fujitsu
November 29, 2017 A comprehensive view of Service Provider Outsourcing Capabilities Arvato Bertesmann
November 28, 2017 Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
November 28, 2017 As buyers remain confused about AI, narratives need to leverage clearer segmentations
November 23, 2017 This report analyses and evaluates key IT service providers operating in the Telecom industry.
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the public sector.
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Travel, Transport, and Logistics verticals.
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Utilities industry.
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Manufacturing industry.
November 23, 2017 We explored a new approach in which a mid- size ER&D provider collaborated with a university R&D center to solve clients’ complex ER&D needs
November 23, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.
November 22, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Healthcare industry.
November 21, 2017 How enterprises can align with a shared vision of creating a better customer experience
November 20, 2017 Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
November 20, 2017 RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
November 17, 2017 The report analyzes the blockchain ecosystem and the relative adoption across industries and use cases. It focuses on capabilities of 21 providers
November 17, 2017 This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.
November 17, 2017 This Blueprint snapshot analyses and evaluates key IT Service providers operating in the Energy vertical.
November 16, 2017 "Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
November 16, 2017 Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.
November 15, 2017 The top strategies adopted by the Industry 4.0 service providers to expand their businesses.
November 14, 2017 This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.
November 09, 2017 HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
November 08, 2017 This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors.
November 08, 2017 This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.
November 03, 2017 Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
November 03, 2017 This report contains market size numbers, drivers and limitations across horizontal F&A services Globally.
November 03, 2017 Welcome to the Q2 2017 edition of our quarterly engineering services outsourcing trends analysis.
November 03, 2017 The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.
October 31, 2017 Recreating the employee experience to enable change and growth.
October 31, 2017 Cisco's OneOffice journey to delivering world class customer service
October 27, 2017 This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.
October 27, 2017 Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
October 27, 2017 EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice
October 27, 2017 A unique business process management provider can raise the bar when it comes to Digital Operations
October 26, 2017 As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company
October 26, 2017 Future-proofing IoT Operations in the As-a-Service Economy
October 25, 2017 HfS is lifting the lid on what's really happening with RPA customer journeys, speaking direct to RPA customers.
October 23, 2017 This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.
October 20, 2017 A comprehensive view of the services capabilities of service provider NTT DATA
October 20, 2017 Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
October 19, 2017 This report demonstrates how the federal government can release resources to improve services to citizens by embracing digital labor technologies.
October 18, 2017 This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.
October 17, 2017 Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.
October 12, 2017 This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.
October 12, 2017 In the 2017 HfS SAP SuccessFactors Services Blueprint Report, we analyze the capabilities and vision of 13 SAP SuccessFactors services partners
October 12, 2017 This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.
October 12, 2017 A New Industry Emerges to set the Digital Operations Agenda
October 12, 2017 As organizations progress toward the OneOffice, automation platforms like Tron Smart Automation Platform provide a critical lever to accelerate the journey
October 12, 2017 The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.
October 10, 2017 A comprehensive view of the services capabilities of a Service Provider
October 09, 2017 Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.
October 06, 2017 The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
October 06, 2017 This report dives into the trends impacting the digital consulting market uncovered during the Digital Technology Strategy and Consulting Blueprint.
October 06, 2017 The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
October 05, 2017 This Blueprint report report analyses and assesses 18 providers operating across the IT Services market.
October 03, 2017 Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears
October 03, 2017 Lessons from the Chicago Summit in cultivating a OneOffice culture
September 29, 2017 This report depicts the journey toward data-centric models with a view to drive business outcomes
September 29, 2017 This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
September 29, 2017 Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
September 29, 2017 In this PoV, we discuss the top strategies adopted by the embedded and semiconductor service providers to expand their business
September 29, 2017 A buyer focused view of services capabilities of Wipro
September 29, 2017 A buyer focused view of services capabilities of Genpact
September 28, 2017 An analysis of the capabilities of providers of services that support customer experience with clients in the travel and hospitality industry.
September 28, 2017 This report outlines energy operations services clients’ experiences and preferences based on interviews with oil and gas executives
September 28, 2017 How can clients of oil and gas operation services better leverage their third-party providers to get their operations to the next level?
September 28, 2017 Examining the key market trends in the Salesforce Services market.
September 26, 2017 A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.
September 26, 2017 This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
September 19, 2017 How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.
September 14, 2017 Interview, survey, briefing-based report with trends, recommendations, and analysis of 19 service providers for Finance & Accounting services.
September 14, 2017 Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
September 13, 2017 Welcome to HfS Research's market sizing and forecast for the Global IT Services and BPO Market from 2017 to 2021.
September 13, 2017 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2017.
September 13, 2017 The HfS Buyers' Guide offers a one-stop view of the services capabilities of EY
September 13, 2017 This HfS Buyers' Guide offers a one-stop view of the services capabilities of Syntel
September 13, 2017 An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.
September 07, 2017 Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
September 07, 2017 This Blueprint report analyses and assesses 19 providers operating in the competitive application development and management services market.
September 05, 2017 A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
September 04, 2017 This report examine and predicts likely impact of the most recent wave of automation on the IT Services and BPO industry.
August 31, 2017 RPA Is Helping In The Race Against The Clock To Deliver Accurate Insights
August 31, 2017 The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
August 30, 2017 An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 30, 2017 An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 30, 2017 Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers
August 28, 2017 The 2017 Embedded and Semiconductor Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.
August 28, 2017 This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
August 25, 2017 This Blueprint report report analyses and assesses 21 providers operating in the complex Digital Technology Strategy and Consultancy.
August 25, 2017 In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and
August 24, 2017 The 2017 Application Testing Services Blueprint analyzes how service providers are supporting the journey toward Digital Transformation
August 23, 2017 Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients
August 23, 2017 The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.
August 18, 2017 The HfS Buyers' Guide offers a view of the services capabilities of Deloitte Consulting
August 18, 2017 The Energy Operations Blueprint covers IT, BPO and Engineering Services in the oil and gas industry, trends, market activity and 13 service providers.
August 15, 2017 Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.
August 15, 2017 An Executive Viewpoint POV focused on the key takeaways from a roundtable discussion with business executives discussing their digital ambitions
August 09, 2017 This PoV discusses the seven factors behind the dramatic cryptocurrency volatility in 2017
August 09, 2017 The HfS Buyers' Guide offers a view on the services capabilities of Concentrix
August 08, 2017 HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.
August 03, 2017 This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance
August 01, 2017 This report outlines client buying behavior and preferences in the Microsoft Dynamics services market.
July 31, 2017 A massive push to promote battery storage in the United Kingdom, public policy changes, and legacy utilities struggling to hold on to customers.
July 28, 2017 The first in a series of IT Services Blueprints, this reports assesses a providers operating in the infrastructure and enterprise cloud space.
July 28, 2017 What is Industry 4.0? When somebody says they have Industry 4.0 solutions, ask them whether their solutions have these four characteristics.
July 26, 2017 This POV offers a practical framework for highlighting the cost of job candidates opting out of the process and a way to reduce associated costs.
July 21, 2017 While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.
July 19, 2017 How one company found a way to improve efficiency and user experience at the same time.
July 19, 2017 This POV highlights the importance of creating a data foundation for their organization.
July 14, 2017 A report analyzing the market performances of the current top 25 high value IT services providers.
July 14, 2017 This is the HfS list of top 50 BPO providers by revenue.
July 13, 2017 Seven reasons why enterprises should look outside their existing service provider base for IoT
July 10, 2017 The HfS Buyers' Guide offers a view of the services capabilities of DXC Technology
July 07, 2017 This POV examines the challenges for customers being serviced by a global payroll delivery model, and provides ways to mitigate risks and challenges.
July 07, 2017 These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
July 06, 2017 Customer experience pros share tips for redesigning digitally driven front-office outcomes
July 05, 2017 Ransomware is getting the most attention today. But application security is a much more pressing concern than ransomware. This PoV explains why.
July 03, 2017 The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.
July 03, 2017 Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
July 03, 2017 Welcome to the Q1 2017 edition of our quarterly engineering services outsourcing trends analysis.
July 03, 2017 Business across the globe are struggling to attract the best and brightest talent. Find out how this trend is playing out in the services industry.
July 03, 2017 M&A activity is an indicator of strategic changes that look beyond the hype to understand real market shifts. We analyze H1 2017 in this report.
June 30, 2017 This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.
June 30, 2017 RPA helps to side step upgrade issues - enabling back office efficiency without downtime.
June 28, 2017 The slides for Phil Fersht's presentation at Blue Prism World 2017.
June 16, 2017 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.
June 15, 2017 The HfS Buyers' Guide offers a view of the services capabilities of CGI.
June 15, 2017 This report give the 5 things that companies should consider prior to choosing to use RPA.
June 15, 2017 The HfS Buyers' Guide offers a view of the services capabilities of Infosys.
June 14, 2017 The 2017 HfS Microsoft Dynamics Services Blueprint Report, we analyze the capabilities and vision of nine Microsoft Dynamics services partners.
June 07, 2017 IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it
June 06, 2017 Questions and Answers To Help Services Buyers Understand Blockchain And It's Potential
June 01, 2017 At Confluence, Infosys and clients shared how they are bringing AI into business.
June 01, 2017 This guide will enable buyers of outsourcing services to make better informed sourcing decisions regarding Capgemini.
May 31, 2017 HfS Chief Analyst Phil Fersht takes you through his compendium of insights from the last 12 months from Horses for Sources
May 29, 2017 A buyer focused view of services capabilities of Teleperformance
May 24, 2017 In this study, we analyze the structure of the engineering services industry, and provide a list of the top 20 engineering service providers.
May 19, 2017 A buyer focused view of services capabilities of Hexaware.
May 19, 2017 A buyer focused view of services capabilities of Accenture.
May 16, 2017 In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, of
May 15, 2017 In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.
May 10, 2017 Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
May 04, 2017 While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.
May 01, 2017 This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.
April 28, 2017 While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)
April 28, 2017 The Utility industry is on the cusp of significant transformation, driven by political, environmental and social pressures coinciding with new competition and
April 28, 2017 Questions to ask your service provider about securing your data.
April 28, 2017 A walk in the shoes of hospital employees during a design thinking workshop.
April 26, 2017 This is a SuccessFactors services case study involving Infosys and USG Boral.
April 20, 2017 The inaugural Utility Operations Blueprint covers IT, BPO and Engineering Services in the utility industry, trends, market activity and 14 service providers.
April 20, 2017 A straightforward buyer focused view of Services capabilities of Cognizant
April 20, 2017 A straightforward buyer focused view of Services Capabilities of Conduent
April 20, 2017 A concise buyer focused view of Services Capabilities of IBM
April 18, 2017 The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017
April 11, 2017 In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities
April 09, 2017 April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology.
April 04, 2017 This Blueprint Market Guide presents research-based insights and recommendations to both manufacturers and service providers, specifically in regards to 4.0
March 27, 2017 Welcome to the Q4 2016 edition of our quarterly engineering services outsourcing trends analysis.
March 27, 2017 Why Infosys chose Design Thinking to create operations that could keep pace with the business growth
March 27, 2017 Your customer experiences depend on having security integrated into all aspects of your business processes.
March 27, 2017 This POV explores the potentially significant value that Strategic Workforce Planning ("SWP") solutions can deliver to organizations once vendors and customers
March 20, 2017 A buyers focused look at BPO service provider WNS.
March 20, 2017 ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical and
March 20, 2017 A look at IPsoft's Amelia and the emerging trend of virtual agents.
March 14, 2017 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.
March 09, 2017 An analysis of how Design Thinking principles and methods are being integrated into Operations and Outsourcing.
March 03, 2017 This report provides a new perspective on the sizing and forecasting of IT Infrastructure Management Services Market.
March 02, 2017 An evaluation of MSS providers to see how well they can help companies achieve digital trust and elevate security's perception in the enterprise.
February 28, 2017 HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
February 28, 2017 The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to to
February 28, 2017 This POV outlines the trends and emerging opportunities for Workday service providers to develop services and solutions tailored for particular industry
February 28, 2017 Procurement outsourcing as we knew it is no more. Over the past decade, Procurement outsourcing went through a significant transformation. Buyers’ needs and
February 24, 2017 An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.
February 24, 2017 This Blueprint Market Guide presents research-based insights and recommendations to both HCM software customers -- and vendors, specifically in regards to HCM
February 22, 2017 In this report we take a closer look at eleven recommendations to help service providers move their Procurement As-a- Service offerings to the next level.
February 22, 2017 The 2017 RPA provider Blueprint Snapshot evaluates the leading RPA provider and provides an assessment of the market dynamics.
February 17, 2017 Product Lifecycle Management (PLM) is a growing market for digital manufacturing and selection of PLM software is very important. Thus the trend of different is
February 16, 2017 Download the slides for Phil Fersht's presentation of the Digital OneOffice™ framework at NASSCOM's India Leadership Forum 2017.
February 08, 2017 A look under the hood of ITO service provider Tech Mahindra from a buyer's perspective
February 08, 2017 We explore the increasingly critical role of supplier relationship management plays in the foundational operations, growth, and risk management of a business.
February 08, 2017 The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this in
February 03, 2017 HfS View of Services Market Growth as We Start 2017
February 03, 2017 The Energy sector is one of the most dynamic industries, not in the least with enormous volatility in prices and the political environment.
February 03, 2017 Blockchain has the potential to reinvent how business happens. But it's not the best solution for all business transactions. Look at comparative cost and value
February 03, 2017 HfS recently published the HfS Blueprint Report: Salesforce Services 2017, in which we profiled twelve service providers and spoke to client references. Here we
February 03, 2017 HfS recently published the HfS Blueprint Report: Salesforce Services 2017, in which we profiled twelve service providers and spoke to client references. Here we
January 31, 2017 This report provides our analysis and key takeaways on the Energy & Utilities deals signed in 2016, service providers’ strategies and the state of the overall
January 20, 2017 For the 2017 HfS Salesforce Services Blueprint Report we analyze the capabilities and vision of 12 Salesforce services partners.
January 12, 2017 We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to
January 11, 2017 In this PoV, we discuss the top strategies adopted by the PLM service providers to expand their PLM business, their key differentiators and the major changes to
January 02, 2017 HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.
December 23, 2016 For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the
December 22, 2016 This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.
December 16, 2016 We explore Intelligent Automation examples in HR/HCM in general, and specifically in the recruiting domain.
December 15, 2016 As we complete the 2017 Salesforce Services Blueprint Report, we share the top focus areas for leading service providers in this market.
December 15, 2016 As we complete the 2017 Salesforce Services Blueprint Report, we share the top demands for clients in this market.
December 13, 2016 This RPA Premier League Table captures the shift toward transformational projects.
December 13, 2016 A look the present state of automotive R&D, including trends and spending analysis at an industry, geography and individual automaker level.
December 13, 2016 A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.
December 09, 2016 This update gives an overview of the IT and business services market performance through Q4 2016.
December 07, 2016 A look under the hood of ITO service provider Atos from a buyer's perspective.
December 05, 2016 This PoV launched the 2017 Trust-as-a-Service HfS Blueprint Report.
December 05, 2016 OneOffice is the endgame, where the digital enterprise can work in real time to cater for its clients' needs as they arise.
December 02, 2016 The rise of Virtual Agents is highlighting both a holistic approach to automation as well as the impending disruption.
December 01, 2016 This is the Q3 2016 edition of our quarterly engineering services outsourcing trends analysis.
December 01, 2016 This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 15 providers.
November 29, 2016 Where are retail organizations on their journey to achieve intelligent operations?
November 28, 2016 Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.
November 23, 2016 This PoV proposes a new industry metric as a guidepost to help organizations assess the impact of sophisticated HR technology.
November 21, 2016 HfS explores the trends in outsourcing contracts awarded in the last 24 months. Has the downward spiral in TCV reached the bottom?
November 17, 2016 HfS examines pricing methods behind over 2,000 live BPO contracts. Has the world abandoned FTE in favor of outcome-based pricing?
November 17, 2016 This HfS Blueprint Report looks at the innovation and execution capabilities of 13 PLM service providers in detail.
November 14, 2016 When contracting for Energy Operations services and governing the engagement, what should Oil & Gas executives focus on?
November 10, 2016 A research-based PoV on the use of RPA in Healthcare Operations and the value of partnership to achieving more impact with it.
November 09, 2016 With the move to intelligent operations, digital, analytics and automation, delivery models are changing.
November 09, 2016 HfS has identified 10 key PLM trends which are driving the PLM services market.
November 03, 2016 Engineering service providers can spice up marketing by applying product development principles to CMO organizations.
November 01, 2016 This PoV highlights 10 recommendations for Energy Operations Service Providers that help strengthen their Energy Operations offerings.
October 31, 2016 A buyers focused look at BPO service provider EXL.
October 28, 2016 Having the available talent and company wide attitude towards security is essential in preventing breaches.
October 28, 2016 This is the September 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 45 large deals.
October 26, 2016 The real threat to our industry is Digital Disruption, not Automation.
October 25, 2016 HfS examines where contact center operations are in terms of As-a-Service maturity and how that is likely to change in the next three years.
October 20, 2016 This Blueprint Report covers current trends, forward-looking market activity and analysis of 18 service providers deploying IoT work.
October 20, 2016 HCL and IBM extend partnership to manage and build out DevOps and Automation platforms.
October 19, 2016 This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.
October 18, 2016 This PoV covers details of Building Information Modeling (BIM), including different dimensions of BIM software.
October 18, 2016 How can banks rise to the challenge of intelligent operations and the OneOffice?
October 17, 2016 This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.
October 17, 2016 Insurance carriers need to find a bridge between the radical “digital” experiments on the front end, with middle office and back office functions.
October 14, 2016 Connecting assets to monitor and gain insights has been incredibly important in energy industries, and now we have entered a new phase.
October 13, 2016 This PoV outlines key recommendations for Workday Service Providers.
October 12, 2016 The inaugural Intelligent Automation Blueprint assesses 24 leading service providers on their capabilities.
October 05, 2016 This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.
September 29, 2016 We look at the value proposition of telecom BPO firms in delivering FTTx Rollouts-as-a-service
September 29, 2016 This PoV outlines key recommendations for Workday Service Buyers.
September 29, 2016 This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
September 27, 2016 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2016.
September 22, 2016 We investigate a metrics-based approach that buy-side customers can use to drive code reuse in their engagements with engineering service providers.
September 20, 2016 In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."
September 20, 2016 This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40 large deals in the public domain.
September 20, 2016 This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.
September 19, 2016 A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
September 15, 2016 This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.
August 29, 2016 This document provides HfS Research market sizing and forecast for the Asia Pacific IT Services and BPO Market from 2016 to 2020.
August 29, 2016 We analyze the key engineering services outsourcing trends, including financials, deals, partnerships agreements, M&A, captives, and expansion plans.
August 26, 2016 Can the HR function act a catalyst to drive innovation from digital services in organizations?
August 26, 2016 This PoV provide an analysis based on our monthly outsourcing deals research studies to identify trends in Energy & Utilities.
August 23, 2016 HfS Research's comprehensive buyer-focused analysis of Genpact.
August 23, 2016 HfS examines what it means for a service provider to be As-a-Service in telecom operations and how that is likely to change in the next three years.
August 22, 2016 This PoV outlines interesting facts and key trends driving the location choices made by providers and captive/global in-house centers in Q2 2016.
August 18, 2016 This is a comprehensive buyer-focused analysis of IT and BPO service provider Wipro.
August 16, 2016 This PoV analyzes 48 outsourcing deals announced in July 2016 for the key lessons learned and for alignment to recent HfS research.
August 11, 2016 Unisys leverages digital trust in its efforts to get its mojo back.
August 05, 2016 A fresh, research-based look at the role of operations and BPO in the business of Healthcare.
August 03, 2016 This document provides HfS Research market sizing and forecast for the Americas IT Services and BPO Market from 2016 to 2020.
July 28, 2016 How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
July 28, 2016 This PoV analyzes 53 outsourcing deals announced in June 2016 for the key lessons learned and for their alignment to recent HfS research.
July 28, 2016 This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.
July 27, 2016 This PoV reimagines software product support in the As-a-Service Economy.
July 20, 2016 This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020.
July 20, 2016 The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.
July 14, 2016 Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.
July 12, 2016 This PoV provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020.
July 12, 2016 We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.
July 11, 2016 HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.
July 07, 2016 Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
July 07, 2016 The transformation of revenue management through a partnership between British Columbia Ministry of Finance and Hewlett Packard Enterprise.
July 06, 2016 This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.
July 05, 2016 This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco
July 05, 2016 HfS has launched our 2016 Workday Services Blueprint report. Here we highlights five emerging trends from the research.
July 05, 2016 New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
July 01, 2016 Welcome to the TWITCH family, Tech Mahindra! Tech Mahindra has quietly accelerated to a formidable position in the IT services industry.
June 30, 2016 Following the news of Sage acquiring a stake in Fairsail HCM, HfS takes a look at what it means for both parties.
June 29, 2016 Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities
June 29, 2016 This is the HfS list of top 50 BPO providers by revenue.
June 28, 2016 This PoV analyzes 43 outsourcing deals announced in May 2016 for the key lessons learned and for their alignment to recent HfS research.
June 26, 2016 Our annual deep-dive report on the cyber threats faced by enterprises and the gaps they must overcome to build both brand and digital trust.
June 20, 2016 We analyze the key engineering services outsourcing trends, including financials, deals, mergers & acquisitions, captives, and expansion plans.
June 20, 2016 HfS view on HP+CSC's opportunity to address the IT and operations plumbing necessary to enable the fast-emerging digital enterprise.
June 15, 2016 In this second of the series, HfS zeros in on what is inhibiting the adoption of outsourced or hybrid shared service HR.
June 15, 2016 HfS takes an in-depth look at what the LinkedIn acquisition by Microsoft means for the HR market.
June 14, 2016 The HfS view on the most useful enterprise social global graph becoming part of Microsoft.
June 14, 2016 Our quarterly delivery location analysis tracks all the location announcements made by service providers and in-house captive centers in the quarter.
June 14, 2016 NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
June 13, 2016 HfS Research recently caught up with NASSCOM VP, Rajat Tandon, at the 3rd NASSCOM Innotrek, a start-up showcasing program in the Bay Area this May.
June 13, 2016 Fred McClimans, Research Vice President, Security, delivers a talk, entitled Intelligent Security: Transforming Cyber Risks into Digital Trust.
June 13, 2016 On this edition of The HfS Podcast As-a-Service, Phil Fersht looks at The State of the As-a-Service Economy and Intelligent Operations.
June 08, 2016 Design Thinking can be a means to a new end in sourcing—but only in a culture that embraces a learning approach.
June 07, 2016 HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.
June 07, 2016 This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.
June 06, 2016 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2016.
June 03, 2016 While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
June 03, 2016 From a business strategy perspective, the art of reaching a more ‘digital' state is to break down rigid silos and allow real time information and data.
June 03, 2016 A look at two different models for RPA deployment at scale, ANZ Bank and AT&T.
June 02, 2016 Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
June 01, 2016 How does the latest retail trend fit into the omnichannel picture?
May 31, 2016 This PoV analyzes 44 outsourcing deals announced in April 2016 for the key lessons learned and for their alignment to recent HfS research.
May 31, 2016 EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
May 31, 2016 Successful SaaS service providers need to demonstrate genuine capability backed by strategic commitment and investment in their chosen SaaS platform.
May 31, 2016 Following on from the publication of the HR Operations in the As-a-Service Blueprint, HfS launched the first in a series of pieces on this topic.
May 31, 2016 Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.
May 31, 2016 The road to the Cloud is not going to be smooth for many enterprises. HCL shows how it provides an interim step for Volvo.
May 26, 2016 The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.
May 26, 2016 The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.
May 25, 2016 The increasing maturity of Intelligent Automation creates a necessity to orchestrate a diverse set of automation approaches.
May 25, 2016 Jidoka is adding a distinctive Spanish voice to the discussions on RPA.
May 24, 2016 This PoV examines the leading IT Services suppliers by revenue, giving our view of the Top 25 providers.
May 23, 2016 Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.
May 23, 2016 Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.
May 20, 2016 In this PoV, we examine the seismic shift that is underway and share examples of BPaaS.
May 20, 2016 Grappling with change has always been hard for the finance function and "legacy" has plagued finance and accounting operations for many years now.
May 19, 2016 The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.
May 16, 2016 HfS looks at the implications for process delivery of Automation Anywhere's BotFarms announcement.
May 16, 2016 The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
May 13, 2016 HfS recently attended Cielo's analyst and client summit in Milwaukee.
May 13, 2016 The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.
May 13, 2016 Redwood is adding a distinctive voice from a business function point of view to the discussion on Intelligent Automation.
May 10, 2016 ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.
May 10, 2016 HfS explores the progress of digital in the F&A function, key enterprise challenges in enabling change, and the two-year outlook.
May 09, 2016 The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
May 09, 2016 Supply Chain Management is evolving to a new model that places an emphasis on control and not just enhanced visibility into operations.
May 05, 2016 How is Continuous Delivery, which combines Agile, DevOps, and Automation into a single team, supporting the journey to the As-a-Service Economy?
May 03, 2016 Syntel’s SyntBots automation platform ranges from low-level scripting over RPA, through to Autonomics to DevOps.
May 02, 2016 SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
April 29, 2016 Analysis of the Contact Center Operations market, including 18 service providers.
April 27, 2016 SaaS service providers need to align with the HfS ideals of the As-a-Service economy to remain competitive. This POV outlines the opportunities.
April 27, 2016 Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?
April 27, 2016 The rapid evolution of technologies for Intelligent Automation has led HfS to update the Intelligent Automation Continuum for 2016.
April 27, 2016 Delving into the shape of cyber security, the industries at risk, and the one thing every CISO should be concerned about in 2016.
April 26, 2016 Can automation and the use of software robots dramatically transform customer-facing CX initiatives?
April 26, 2016 Is there a way to meaningfully, and financially, measure the ROI of #CX-related expenditures?
April 26, 2016 Properly identifying and assessing vulnerabilities is key to shifting from reactive to proactive strategies and increasing enterprise security maturity.
April 22, 2016 With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
April 21, 2016 Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.
April 21, 2016 Analysis of F&A BPO market as it moves to "As-a-Service," includes 18 service providers.
April 18, 2016 We asked service providers how aggressively their organization is taking measures to generate more digitally aligned F&A engagements.
April 12, 2016 Atos wants to be the orchestrator for innovation to accelerate clients’ journey toward the As-a-Service Economy.
April 11, 2016 What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
April 08, 2016 This PoV analyzes 52 outsourcing deals announced in March 2016 for the key lessons learned and for their alignment to recent HfS research.
April 06, 2016 Explore how design thinking can help drive change in the sourcing services industry. Insights from Stanford d.school, RWE, Infosys, HfS.
April 06, 2016 A case study of the Syngenta Business Services and Capgemini sourcing partnership.
April 05, 2016 This PoV summarizes the most important and valuable ideas we captured during our recent event at Cambridge University.
April 05, 2016 Facebook messenger could become the next linchpin in enterprise omnichannel communication.
April 04, 2016 HfS shares our experience attending the first Indo-US BPO Summit, where India's BPO elite gathered to talk about change in the industry.
April 04, 2016 This study provides HfS latest market size and forecast of the global F&A BPO Services market.
April 01, 2016 This update gives an overview of the IT and business services market performance through Q1 2016.
April 01, 2016 A look at how a hospital is teaming its doctors and technologists with NTT DATA’s data scientists and technology to get better clinical results.
April 01, 2016 HCL steps up its acquisition game by acquiring Geometric to augment engineering capabilities and jump to third in the HfS Engineering Services Top 20.
April 01, 2016 The pool of Salesforce services partners is a little smaller after IBM acquires pure-play Bluewolf. We examine the logic for the deal and what it needs to
March 31, 2016 Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
March 31, 2016 HfS looks at the IUEC 2016 in Madrid. Theme? "Digital, digital, digital, disruption, disruption, disruption, transformation and cyber security."
March 31, 2016 HfS examines what it means for a service provider to be "as-a-service" in supply chain management and how that is likely to change in the next three years.
March 30, 2016 Key considerations and advice for service buyers seeking a provider to help implement a social customer experience strategy.
March 29, 2016 Our SAP SuccessFactors Services Blueprint featured profiles of 13 service providers. Here we outline 10 trends and recommendations for buyers.
March 29, 2016 Our SAP SuccessFactors Services Blueprint profiled thirteen of the leading service providers. Here we outline ten key recommendations for providers.
March 29, 2016 In a recent webinar, Phil Fersht, CEO, HfS Research, had a spirited exchange with leaders about what the C-Suite is looking for from their BPO relationships.
March 28, 2016 We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.
March 28, 2016 Our Engineering Services Practice keeps track of Global ER&D trends.
March 28, 2016 The HfS team looks at the opportunities and challenges arising from NTT DATA's acquisition of Dell Services.
March 25, 2016 The rise of digital will have a profound influence on organization's HR departments.
March 24, 2016 HfS went to Austin for SXSW Interactive 2016 to catch a perspective on the emerging As-a-Service Economy.
March 24, 2016 Automic’s Business Automation platform is addressing challenges typically not yet part of the Intelligent Automation discussion.
March 18, 2016 HfS came across a solution targeted to enable employees to easily set up and coordinate corporate-sanctioned programs for employee engagement.
March 17, 2016 The 2016 HfS Supply Chain Management As-a-Service Blueprint Report covers current trends, market activity and analysis of 14 service providers.
March 15, 2016 The WNS acquisition of Value Edge Services brings in a talent and tools to help support market intelligence for R&D and Commercial Services.
March 14, 2016 HfS sets out the five golden rules IT executives must follow to increase their relevance and value to their organizations.
March 14, 2016 This PoV analyzes 56 outsourcing deals announced in February 2016 for the key lessons learned and for their alignment to recent HfS research.
March 11, 2016 In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.
March 11, 2016 The Sykes acquisition of ClearLink adds digital marketing and sales generation to its portfolio poses integration and talent alignment challenges.
March 11, 2016 Dell SecureWorks Red Cloak targets the illusion of the impenetrable perimeter, offering up rapid detection of malicious behavior and patterns of attack.
March 10, 2016 The 2016 HfS SuccessFactors Services Blueprint Report covers current trends, forward-looking market activity and analysis of 15 service providers.
March 09, 2016 TCS's ignio platform has evolved since its launch in June 2015 and is focusing on incident resolution. This Soundbite looks at that evolution.
March 08, 2016 We analyze the key engineering services outsourcing trends, including financials, deals, mergers & acquisitions, patents, and expansion plans.
March 08, 2016 The 2016 Conference didn’t disappoint, with plenty of glitzy cyber tech and a few lingering questions about the future of digital trust and cyber security.
March 07, 2016 The power is not in the health IT alone, but in the use of IT to drive knowledge and insight when physicians can easily access and analyze the data.
March 04, 2016 This PoV provides an update to the HfS market size and forecast for the IT and business services spend of the banking and financial services industry globally.
March 03, 2016 A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.
March 02, 2016 PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security
March 01, 2016 HfS explores strategies for developing omnichannel communication and suggestions for moving the dialogue forward in the future.
March 01, 2016 By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it
February 29, 2016 Many complex IT projects continue to require large-scale manual work. Cutover is a SaaS platform that focuses on those activities.
February 29, 2016 We see a real opportunity for engineering services providers to differentiate themselves by becoming effective brokers of capability. Our discussion with PES
February 26, 2016 In this study, we define the scope of engineering services outsourcing, analyze the structure of the engineering services industry, and provide a list of the 20
February 25, 2016 Just like the broader notion of Intelligent Automation, Test Automation is evolving toward cognitive computing and artificial intelligence.
February 24, 2016 The Truven acquisition includes research scientists who have industry specializations that can help turn data into insight, and relevant action.
February 19, 2016 Security breaches often include physical/human involvement. Software robots may hold a key to removing a human element of insider risk.
February 19, 2016 There are many forces driving the current change in IT and IT services. We see a shift from the "Can't Do" world to the "Can Do" As-A-Service ideal.
February 18, 2016 HfS looks at the limitations of a "zero-sum" commercial and governance mentality for BPO and calls for Business Process Partnering instead.
February 18, 2016 We add AimBrain, with a biometric/behavioral approach to user authentication and cyber security readiness, to our Cyber Watch List as an emerging player.
February 18, 2016 Legacy BPO built around FTEs and systems designed with "average performance" are doomed to fail. So BPO has to change now.
February 16, 2016 NGA gave a rundown of its key priorities and streamlining strategies for 2016 at its recent UK analyst and advisor event.
February 16, 2016 This PoV analyzes 39 outsourcing deals announced in January 2016 for the key lessons learned and for their alignment to recent HfS research.
February 15, 2016 HfS had an extensive presence at NASSCOM's ILF 2016 Summit in Mumbai. We see an increasingly unsettled industry as it transitions to As-a-Service.
February 15, 2016 The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
February 12, 2016 Conduit Global went beyond traditional contact center services to collaborate with a client on a customized solution.
February 12, 2016 Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
February 12, 2016 The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.
February 12, 2016 Blockchain technology is rising fast on promotional hype, but can this Bitcoin-enabler actually deliver the digital trust that is being promised?
February 11, 2016 HfS recently spoke with Xactly, a SaaS vendor specializing in automating a particular HR process that is often very manual.
February 11, 2016 NASCO partners with Genpact help digitize its health plan admin platforms and provide reengineering & business process services to Blues plans.
February 10, 2016 LinkedIn remains a major player in the global HR market as the largest community of online professionals and online jobs board.
February 10, 2016 For HfS, individual stock fluctuations don’t matter much but we are interested in what this means for the market.
February 10, 2016 February 5th 2016 was the worst day ever for SaaS companies, erasing $28 billion in market cap. LinkedIn lost 43% of its value.
February 09, 2016 UK-based Undo Software is advancing the immediacy of testing services, supporting organizations in the shift toward the As-a-Service Economy.
February 08, 2016 HeyWire is plugging a gap in multi-channel strategy by enabling two-way texting and integration with the contact center.
February 08, 2016 The Silicon Valley giants have huge energy needs. How do these companies make sure they have enough energy supply to keep their operations running? Google bets
February 08, 2016 HfS has updated our innovative RPA Maturity Model for service providers to reflect the maturation of the technology.
February 08, 2016 IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.
February 08, 2016 This PoV analyzes the location moves of 34 service providers, 20 captives and 79 ER&D centers in the last quarter.
February 05, 2016 The As-a-Service world is real but does the emerging delivery location of South Africa have what it takes to play in this new world?
February 04, 2016 Optymyze is disrupting traditional sales performance management (SPM) with its As-a-Service approach—partnering SaaS with business process services to engage
February 02, 2016 HfS has launched the SuccessFactors Services Blueprint. We highlight emerging trends based on our conversations with service providers and clients.
February 02, 2016 The "classic" definition of a Tier 1 BPO service provider is evolving and building on what it has been for the last decade or so.
February 02, 2016 Xerox's announcement that it was dividing into two brings the HfS team together to think about what that means for the future of BPO and for Xerox as we knew
February 02, 2016 A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.
January 28, 2016 A look at the evolution of Pharma BPO as "As-a-Service" for Drug Development and Commercial Services.
January 28, 2016 This report examines how addressing MRO as an integrated business process empowers global process owners.
January 27, 2016 Real-time translation platform Geofluent brings automated multi-lingual, multi-channel support to the contact center.
January 27, 2016 A detailed digital trend analysis of 137 digital deals announced in 2015 picked from our monthly outsourcing deals analysis.
January 25, 2016 The financial reporting cycle has just begun. We consider what's important in the first flurry of results from Accenture, TCS, Infosys, IBM and Wipro.
January 25, 2016 In 2013, Analyze Re was born to impact reinsurance decision-making. It has developed a risk-engineering platform to help reinsurers improve their risk pricing.
January 25, 2016 By facilitating the transfer of unstructured data to structured workflows, ServiceNow’s offerings are targeting critical intersections of the ideals of the
January 25, 2016 IBM has announced the acquisition of Ustream, a cloud-based video streaming service, for broadcast and enterprise clients for an undisclosed sum.
January 22, 2016 The first application of the HfS Blueprint methodology in the business process and IT services market for Design Thinking in client engagements.
January 21, 2016 Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
January 21, 2016 HfS Research will undertake a market leading Blueprint report into the changing shape of the HR market.
January 19, 2016 Paris will write off fossil-fuel legacy & cut production costs to the bone, which will have a massive impact on energy provider operating models.
January 18, 2016 A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on HP Enterprise Services from 2014 to 2015 that captures key strengths of
January 18, 2016 A collection of the individual HfS Blueprint profile pages for 13 different Blueprints on Tech Mahindra from 2014 and 2015 that captures key strengths of the
January 18, 2016 A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Sutherland Global Services from 2014 and 2015 that captures key of the
January 18, 2016 A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Xerox from 2014 and 2015 that captures key strengths of the service
January 18, 2016 A collection of the individual HfS Blueprint profile pages for 9 different Blueprints on WNS from 2014 to 2015 that captures key strengths of the service
January 18, 2016 Our updated methodology for the highly valued Blueprint assessments of service providers reflects innovation in the As-a-Service Economy.
January 18, 2016 Real-time decision engines like IRIS are in focus with fraud and financial crimes growing. How will IBM integrate IRIS’ capabilities with IBM Watson?
January 18, 2016 Our updated methodology for the highly valued Blueprint assessments of service providers reflects innovation in the As-a-Service Economy.
January 15, 2016 A collection of the individual HfS Blueprint profile pages for 11 different Blueprints on IBM from 2015 and 2014 that captures key strengths of the service
January 15, 2016 A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on EXL from 2014 to 2015 that captures key strengths of the service
January 15, 2016 A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Dell Services from 2014 to 2015 that captures key strengths of the
January 15, 2016 Now is the time for HR professionals to proactively address the onset of automation.
January 15, 2016 This PoV analyzes the 100 deals announced in the second half of 2015 in Europe for the key lessons learned and for their alignment to recent HfS research.
January 14, 2016 HfS Research shares the 8 Ideals of the As-a-Service Enterprise in practice and what that means for the 2016 HfS Blueprint Agenda.
January 13, 2016 To continue market leadership, Salesforce must replicate in systems of intelligence and engagement the success it's had as an enterprise system of record.
January 13, 2016 The financial implications of the shift to the As-a-Service Economy will increasingly become a topic in discussions with shareholders and financial analysts.
January 12, 2016 A collection of the individual HfS Blueprint profile pages for 10 different Blueprints on HCL from 2014 and 2015 that captures key strengths of the service
January 12, 2016 A collection of the individual HfS Blueprint profile pages for 10 different Blueprints on Genpact from 2014 and 2015 that captures key strengths of the service
January 12, 2016 Virtusa's deal to buy a majority interest in Polaris Consulting & Services is driven by the goals of expanding scale, reach and BFS market synergy.
January 11, 2016 As the research industry changes, Evalueserve is making changes in the way it works and the value it provides to its clients and its employees.
January 11, 2016 This PoV analyzes 31 outsourcing deals announced in December 2015 for the key lessons learned and for their alignment to recent HfS research.
January 11, 2016 Recent acquisition of NaviNet by NantHealth makes sense in showing how the health care industry can deliver on the “Triple Aim.”
January 08, 2016 A collection of the individual HfS Blueprint profile pages for 18 different Blueprints on Accenture from 2014 and 2015 that captures key strengths of the
January 08, 2016 A collection of the individual HfS Blueprint profile pages for 5 different Blueprints on Unisys from 2014 and 2015 that captures key strengths of the service
January 08, 2016 Consolidation in the Workday services market continues, with HR expert Mercer acquiring Workday specialist CPSG.
January 05, 2016 Recent acquisitions of European Salesforce services partners by Accenture and Capgemini show the race to expand geo coverage and drive to scale is on.
January 05, 2016 WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.
January 05, 2016 IoT is quickly reshaping the type and value of user-centric data, opening up new prospects, and risks, for delivering mass personalization at scale.
January 04, 2016 A collection of the individual HfS Blueprint profile pages for 14 different Blueprints on TCS from 2015 and 2014 that captures key strengths of the service
December 28, 2015 A collection of the individual HfS Blueprint profile pages for 15 different Blueprints on Infosys from 2015 and 2014 that captures key strengths of the service
December 28, 2015 A collection of the individual HfS Blueprint profile pages for 4 different Blueprints on Atos from 2015 and 2014 that captures key strengths of the service
December 27, 2015 A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Cognizant from 2015 and 2014 that captures key strengths of the
December 26, 2015 A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Wipro from 2014 and 2015 that captures key strengths of the service
December 23, 2015 In this session of the #CXforum, HfS sat down with Dennis DeGregor of HPE to discuss the rise of digital natives and the impact this is having on managing
December 23, 2015 Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
December 23, 2015 This PoV analyzes 32 outsourcing deals announced in November for the key lessons learned and for their alignment to recent HfS research.
December 22, 2015 This is the first application of the Blueprint methodology in the utilities BPO market.
December 18, 2015 Despite a noticeable shift in maturation of Intelligent Automation there is a scarcity of case studies and reference material.
December 17, 2015 HfS launches its first Blueprint focused on the software product engineering segment of engineering services.
December 16, 2015 Boomerang moves into Accenture Consulting because of its strong connections and depth in the Life Sciences industry.
December 16, 2015 HfS recently met with the leadership of Rage Frameworks to see where its approach fits on the Continuum of Intelligent Automation.
December 16, 2015 How will consumers, enterprises, and governments navigate the risks and policy issues that surround the IoT?
December 15, 2015 A closer look at investments software product engineering service providers are making to help ISVs on the As-a-Service journey.
December 15, 2015 This report gives an overview of the IT and business services market performance up to Q4 2015.
December 15, 2015 Workday service providers have been busy expanding their capabilities and scale throughout 2015.
December 14, 2015 IBM hacks the market with its App Exchange, highlighting the increasing value of data-centric, and enterprise-wide, approaches to digital trust.
December 14, 2015 LiveOps Cloud Platform and Agent Services have split up, allowing each to solidify the brands independently, and to re-focus resources and investments.
December 14, 2015 Contact center service provider NexGen Agency has carved out a niche for social media engagement.
December 11, 2015 In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
December 11, 2015 Chris Piazza, Warner Bros. EFS, and Marty Borcharding, Capgemini, share how talent features in successful shared services and outsourcing.
December 10, 2015 HfS shares insights from our recent Buyers Working Summit in Harvard Square with the full outsourcing and services marketplace.
December 10, 2015 HfS shares how Privacy Analytics is looking to make it easier and less risky to share and analyze health care data.
December 09, 2015 HfS spent time with Wipro to understand how it's helping clients "paint a digital picture" in healthcare.
December 07, 2015 In 2016 RPA vendors and service providers will focus on the creation of “bot stores” to support the pending viral availability of process “bots."
December 07, 2015 Dell’s pending acquisition of RSA (via EMC) and the IPO of SecureWorks could position it as a market leader in both security and digital trust.
December 04, 2015 How artificial intelligence, exemplified by IBM Watson, may assist a medical research organization to face challenges of academic medicine
December 03, 2015 HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
December 01, 2015 HfS examines the rapid roll out of IT and business service vendors' design labs and design studios.
November 30, 2015 ISVs can survive disruption and even thrive in the As-a-Service Economy by striving to realize HfS’s eight ideals framework.
November 30, 2015 We highlight how a simple yet powerful dataset of household consumption pattern can help design your next engagement model with the clients.
November 29, 2015 The agreement commits the service providers to deploy compute, storage and backup public cloud services from eight data center locations.
November 29, 2015 Deploying product management approaches and investing in shared intellectual property is the path to early IoT differentiation and success.
November 25, 2015 HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.
November 25, 2015 This PoV deconstructs the hype around RPA by analyzing survey data from the leading F&A BPO providers.
November 24, 2015 Are digital technologies and automation leading to a new wave of prosperity for the global economy just as the Industrial Revolution did?
November 23, 2015 In this session of the #CFOexchange, we sat down with an all-star crew to discuss the importance, and value, of analytics to the CFO.
November 20, 2015 MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.
November 20, 2015 The role of contact center agents is changing as a result of automation, so we share what service providers can do to develop the right talent.
November 20, 2015 WorkFusion's approach of combining crowdsourcing and machine learning is offering new capabilities to the continuum of Intelligent Automation solutions.
November 18, 2015 This PoV analyzes the key engineering services outsourcing trends including financial results, deals, mergers and acquisitions, expansion plans in the last
November 17, 2015 An acquisition of Xchanging by CSC, Capita, eBix or Apollo should result in a spin-off sale of Xchanging’s procurement biz to an existing market player.
November 16, 2015 Services buyers are making progress toward modernizing their utilities operations and collaborating with service providers to make the shift.
November 12, 2015 Dealing with 21st century cyber risks requires a detailed plan of action and buy in from the C-suite to the consumer.
November 11, 2015 The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
November 10, 2015 By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become
November 09, 2015 HfS examines the implications of Dell's acquisition of EMC on the services market. Focusing on the likely success of Dell as a hybrid cloud provider.
November 05, 2015 This is the first part in a series of three soundbites focused on the evolution of Maintenance, Repair and Operations (MRO) outsourcing in the As-a-Service
November 05, 2015 HfS recently published the Salesforce Services Blueprint, in which we outlined market trends and profiled thirteen of the leading service providers. Here we the
November 05, 2015 This PoV analyzes the 45 deals announced in October for the key lessons to be learned and for their alignment to recent HfS research.
November 03, 2015 IBM is in the Winner’s Circle of the Blueprint on IoT Services from their portfolio of IoT tools & platforms and end-to-end managed services. The acquisition
October 30, 2015 Discussions on Digital Transformation and digital disruptors are everywhere. Yet there is scant debate how these new environments need to be governed and
October 30, 2015 Contrary to popular belief, there are increasing opportunities for service providers in the Software-As-a-Service market. Those who can make their services and
October 28, 2015 The forthcoming HfS Pharmaceutical BPS Blueprint will highlight how service providers are helping pharma companies effectively align talent and technology in a
October 27, 2015 Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a
October 27, 2015 Despite great progress over the past few years, the overall cyber security market is far from mature and needs a general resetting of expectations between and
October 27, 2015 This PoV analyzes the location moves of 50 service providers, 34 captives and 67 ER&D centers in the last quarter.
October 22, 2015 AWS and Accenture announced the formation of a new business group aimed at helping clients move their business to the cloud.
October 22, 2015 The 2015 Salesforce Services HfS Blueprint covers the role and capabilities of 22 service providers in Planning, Implementation, Management Operation and
October 21, 2015 HfS recently attended the Amazon Web Services (AWS) re:invent conference. We examine at the impact cloud and AWS are having on enterprise IT.
October 19, 2015 HfS welcomes greater automation transparency and sees this as the coming wave, as service providers increase the deployment of “bots” across the full
October 16, 2015 The 2015 Trust-as-a-Service HfS Blueprint covers providers, trends, and maturity models transforming enterprise-wide, consumer-driven Digital Trust and Managed
October 16, 2015 While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its
October 14, 2015 An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how
October 14, 2015 The theft of over 5 million fingerprints from the Office of Personnel Management highlights the case for a hands-on approach to integrating physical and logical
October 12, 2015 Ambitious enterprises need an automation strategy, and their leaders need service providers that are prepared to work with them to execute one, which means some
October 09, 2015 HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its
October 09, 2015 Service providers have worked on data management and research for KYC and AML for a number of years. What strikes HfS Research as interesting is the nature of
October 08, 2015 Findings from a survey of 482 stakeholders in the global services industry.
October 06, 2015 This PoV analyzes the 45 deals announced in September for the key lessons to be learned and for their alignment to recent HfS research.
October 05, 2015 It is increasingly difficult to deliver all of the components of a world class end to end service on your own--EVRY leverages IBM Cloud to deliver services.
October 05, 2015 The traditional approach to security maturity has given way to a new model that leverages both corporate behavior and emerging technology to shape the future of
October 02, 2015 The IT services competitive landscape is increasingly multi-tiered with traditional technology services companies, India-heritage providers and now the pure
October 01, 2015 The 2015 HfS IoT Services Blueprint Report covers current trends and forward-looking market activity, and analysis of 18 service providers addressing the of
October 01, 2015 At the 10th anniversary of Workday's founding, a reflection on the market and Workday's place in it. Now on its 25th major release, Workday is arguably the in
September 30, 2015 ADP Marketplace is the new doorway to data, insight and integration through APIs and applications. Is ADP is betting that data and the ability to secure it and
September 29, 2015 HfS examines the strategic changes IBM has made to its GTS business.
September 25, 2015 We share our thoughts on the raw truth of Intelligent Automation at NASSCOM BPM Summit 2015.
September 25, 2015 HfS recently caught up with IBM's Dr. Dorai to get some insight on the concept of "actionable insight" and its importance in bringing enterprises into the
September 24, 2015 At a recent analyst briefing IBM explained how dynamic automation would be leveraged in delivering services to clients. The narrative of dynamic automation is
September 23, 2015 All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and
September 23, 2015 HfS Research suggests that the Ideals of the As-a-Service Economy provide a fresh opportunity for utilities to optimize their cost to serve.
September 22, 2015 How roles, consortiums, breaking down silos, top down leadership and shared strategy are changing the corporate culture and making global shared services for
September 21, 2015 A follow on to our previous soundbite leading into Dreamforce '15 and what we are looking for, this time we capture some of the key things we found at this
September 20, 2015 HfS views the acquisition of Cloud Sherpas by Accenture, announced at Dreamforce '15, to be strategically sound for both offensive and defensive reasons and to
September 18, 2015 HCL, Infosys and Wipro announced IT and digital service alliances with large sports enterprises in September 2015. Central to the deals are digital services, to
September 18, 2015 The testing community needs to find its voice about being integrated into evolving organizational principles such as SSC and GBS or provide a distinctive and to
September 17, 2015 Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of
September 16, 2015 It's time to make a call on what is real versus what is hype in the world of Intelligent Automation today. HfS surveyed our base of enterprise service buyers
September 15, 2015 Digital transformation is a central element of the evolution of IT and business processes. So HfS is enhancing and expanding our coverage of all things digital
September 15, 2015 BPaaS needs a reinvention for insurance—expanding the scope of services, the technical architectures and the business imperatives beyond cost savings to speed
September 14, 2015 The recent acquisition of Airbus subsidiary CIMPA by SopraSteria is an important event and validates few of trends we identified in our recent Engineering
September 10, 2015 Mindtree’s vision of Digital is one of the clearest in the market today and can help frame the conversation for any enterprise buyer. This interview with its
September 09, 2015 Dreamforce '15 promises to be a bigger extravaganza than ever before, so HfS has decided to focus our time there researching 4 key trends that are important to
September 09, 2015 The strategic moves of Chinese telecom firms validate the predictions in our recent Engineering Services Blueprint of growth in engineering services from our on
September 08, 2015 The 2015 HfS Healthcare Payer Operations Blueprint Report covers current trends and forward-looking market activity, and analysis of 15 service providers.
September 04, 2015 HfS explores the shared services and sourcing journey to Government-As-a-Service: on-demand access to government employees & citizens. It requires bold moves to
September 04, 2015 Research for our forthcoming Salesforce Services Blueprint has identified what service providers need to do in order to meet new emerging customer demands.
September 04, 2015 HfS believes that the time is ripe for utilities to embrace analytics – having fast and relevant access to meaningful insights can have a significant impact
September 03, 2015 Lest the world think, as they may, that HfS is an unalloyed booster of the As-a-Service Economy, we offer a caution for your consideration.
September 03, 2015 30 million exposed users are just the beginning of a nasty Ashley Madison saga touching on the very nature of cybersecurity, the risk of corporate and the value
September 03, 2015 This PoV analyzes the 26 deals announced in August for the key lessons to belearned and for their alignment to the recent HfS research.
September 02, 2015 A collection of the individual HfS Blueprint profile pages for 6 different Blueprints on HP Enterprise Services from 2015 and 2014 that captures key strengths
August 31, 2015 The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process
August 27, 2015 We analyze the 89 publicly announced deals in Europe for the first six months of 2015.
August 27, 2015 Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,
August 26, 2015 Xerox adds capability for population health, care management & consumer engagement with RSA Medical. Is it also rethinking for an As-a-Service approach
August 24, 2015 The HfS 2015 Insurance As-a-Service Blueprint is a refresh on our 2014 assessment with an additional focus on the role of As-a-Service platforms and commercial
August 21, 2015 By focusing on design thinking, knowledge based IT and automation around platforms under the Aikido umbrella brand, Infosys is strongly aligning itself with the
August 20, 2015 Since being taken private in late 2013, Dell has been a business in transition, while the market and consumers seek to answer a very fundamental question: Who
August 14, 2015 A conversation with Jennifer Barry McGrath, Global Industry and Influencer Engagement for Concentrix, on the value of vertical expertise and ecosystems to in
August 13, 2015 Many service providers are struggling to align the topic of Business Cloud across their organizational structures. Thus providing a reference point both for the
August 13, 2015 In healthcare, service providers are quickly moving into partnerships and acquisitions, realizing that the big data problem is too complex to solve alone.
August 12, 2015 This PoV analyzes the 19 deals announced in July for the key lessons to be learned and for their alignment to the recent HfS research.
August 12, 2015 Dan McCue, SVP of F&A BPO, Sutherland Global Services, shares his thoughts on what it takes to be nimble, agile, and a true partner that enables enterprise in
August 11, 2015 Accenture’s acquisition of cyber threat and risk management firm FusionX reinforces our position on the increased level of “mass risk at scale” the in
August 07, 2015 The development of Procurement As-a-Service demands that service providers reevaluate core tenets of their offering strategy. HfS recommend 8 specific areas for
August 07, 2015 Rinus Strydom, VP of Alliances at Tradeshift, shares his thoughts on the role of apps and platforms as enablers of agility, partnerships, and innovation in the
August 06, 2015 The first HfS Blueprint examining the state of application testing services globally and the performance of 20 service providers.
August 04, 2015 This PoV analyzes the 33 Asia-Pacific deals announced in 1H2015 for the key lessons and for their alignment to the recent HfS research.
August 03, 2015 A collection of the individual HfS Blueprint profile pages for 7 different Blueprints on Capgemini from 2015 and 2014 that captures key strengths of the service
August 03, 2015 Cyient's recent acquisition of Pratt & Whitney Global Engineering Services Asia is a good strategic move and validates our recent Engineering Services Blueprint
July 31, 2015 The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to
July 30, 2015 Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.
July 30, 2015 HfS has launched our Salesforce Services Blueprint research. Here we share some early highlights and the Value Chain.
July 29, 2015 In the discussions around the notions of RPA and process automation, notions of ethics and discussions on the impact of the future of work are largely absent.
July 27, 2015 It’s time to move on from this old chestnut and forget the “Uber” case for a while. Please.
July 27, 2015 A conversation with Michael Corcoran, Senior Managing Director, Global Growth & Strategy Lead at Accenture, from our As-a-Service Working Summit, on the and and
July 24, 2015 To address the existing market confusion, HfS has developed a segmented approach to describing the various technologies that are positioned under the banner of
July 24, 2015 A conversation with Abid Ali Neemuchwala, Group President and COO of Wipro, recorded at our As-a-Service Working Summit, on the risks, opportunities, and of
July 24, 2015 Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the
July 24, 2015 Healthcare payer megamergers create all kinds of organizational complexity & need for transformation. Fortunately, these payers have experts to help make it
July 24, 2015 This PoV analyzes the location moves of 30 service providers, and 75 captives in the last quarter.
July 24, 2015 The Internet of Things (IoT) holds the promise of increased efficiency but realizing these gains often requires data gathered outside one’s enterprise. As one
July 23, 2015 This POV analyzes the 26 ANZ deals announced in second half of 2014 and first half of 2015 for the key lessons and for their alignment to the recent HfS
July 22, 2015 The most exciting recent development to appear in our As-a-Service universe was the announced deal between Health Net and Cognizant.
July 17, 2015 A conversation with Jesus Mantas, General Manager of IBM Global Process Services, recorded at our As-a-Service Working Summit, on the impact of personalization
July 16, 2015 HfS examines Accenture's recent sale of its Navitaire platform business including the rationale for the sale and key takeaways for service providers and service
July 15, 2015 A collection of the individual HfS Blueprint profile pages for 6 different Blueprints on EXL from 2015 back to 2013 that captures key strengths of the service
July 15, 2015 Acticall's acquisition of Sitel creates an opportunity to create a new, global and more digitally oriented CRM service provider. In this PoV we look at the and
July 15, 2015 Cambridge University Hospitals (CUH) NHS Foundation Trust in the UK is working with HP Enterprise Services and Epic Systems on a journey to an eHospital. Here
July 15, 2015 A conversation with Mike Small, Global Sales Officer, BPO at Capgemini, recorded at our As-a-Service Working Summit, on the value of outcomes and helping
July 14, 2015 A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on IGATE from 2015 back to 2013 that captures some of the capabilities is
July 14, 2015 Testing providers need to proactively engage with clients on the fundamental shift that the emerging As-a-Service Economy represents. The testing community has
July 13, 2015 This POV analyzes the 35 deals announced in June for the key lessons to be learnt and for their alignment to the recent HfS research.
July 10, 2015 In this report, HfS explores the shift in sourcing to working smarter through more simplified, intelligent operations, what we call the As-a-Service Economy.
July 09, 2015 Capgemini recently announced a renewed emphasis on Client Intimacy. Here is our analysis as to why that move in concert with the iGate acquisition presents a to
July 07, 2015 HfS launches its first Blueprint focused on the product engineering segment of engineering services.
July 06, 2015 For Salesforce to be successful in bringing to life its full vision for digital marketing it needs customers and partners to also embrace a revolutionary way of
July 01, 2015 “The Good Country Index” ranks 125 nations based on how much they do "good" for each other globally. The ranking system focuses on how much they are doing
July 01, 2015 HfS recently visited Luxoft's development center in Kiev and got an inside view into what is driving the company’s success.
July 01, 2015 New research into the Ideals of As-a-Service points to the rise of Design Thinking and the cultivation of creative ideas as critical to more than enterprises
June 29, 2015 BPO and IT managed security providers (MSPs) must offer security solutions that enable enterprise and brand outcomes, directly reinforcing and improving the and
June 29, 2015 In this PoV we look at how process automation and artificial intelligence are core technologies in bringing about the realization of the 8 Ideals of the
June 29, 2015 HfS Research shows that 67% of healthcare & pharma executives will use "business cloud" if the solution that gives them speed to value. A number of service are
June 29, 2015 HfS recently published the Workday Services Blueprint, in which we outlined market trends and profiled eighteen of the leading service providers. Here we the
June 26, 2015 We look at how industry uncertainty is one of the major driving forces behind the adoption of engineering services outsourcing.
June 26, 2015 HfS interviewed Dr Arian Zai, Clinical Director of Population Informatics at Mass General Hospital, on focusing on outcomes and enabling the hospital to its on
June 22, 2015 Attending Dell's latest analyst and adviser day, HfS got a glimpse into one of the reasons the company's services arm is well positioned to excel in the current
June 21, 2015 The new Procurement As-a-Service Blueprint looks at the changes that have arisen in this market since our initial Blueprint in 2013 across a record 18
June 19, 2015 Approximately 3 in 4 pharma & healthcare participants rank “Intelligent Data”—realtime applied analytics models, techniques, & insights from big having
June 19, 2015 The journey into the As-a-Service Economy is a risky one with many bumps to be hit on the road ahead. Organizations not only run the risk of being disrupted
June 19, 2015 Trust is the cornerstone of any economy. In an increasingly digital market, can brands and service providers translate "security" into "digital trust" to the to
June 18, 2015 "What's in a name?" asked Shakespeare in Act II, Scene II of "Romeo and Juliet" and we at HfS are asking the same question ourselves as we evaluate services
June 15, 2015 An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and
June 12, 2015 The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.
June 10, 2015 During its recent industry analyst and advisor day in Boston, HfS analysts were invited to “reimagine” Genpact—to form a fresh picture of what it could by
June 09, 2015 HP recently outlined their vision for the two publicly traded companies it will be split into this year. For the enterprise side, the message was one that will
June 09, 2015 ignio™ stamps TCS’s proprietary footprint onto the autonomics market and brings capabilities for the technology provider to share direct with clients as as
June 08, 2015 KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth
June 08, 2015 This POV looks at how the addition of empathy and deep human understanding are two crucial components of being creative in utilizing the concept of design
June 04, 2015 Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
June 02, 2015 This webinar replay looks at how to align your IT service provider relationship to meet today's new demands.
June 01, 2015 This POV analyzes the 24 deals announced in May for the key lessons to be learnt and for their alignment to the recent HfS research.
May 29, 2015 Digital transformation requires a very different sales approach - one that goes beyond solution selling to one built on trust. Here’s why and the implications
May 29, 2015 With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in
May 28, 2015 BPO service providers that are preparing for the arrival of the "As-a-Service Economy" need to look at their strategies for growth and perhaps undertake 8 by in
May 27, 2015 The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by
May 26, 2015 Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in of more
May 22, 2015 In the world of Silicon Valley, the Unicorn is a great thing these days, but in IT/BPO Services being a Unicorn today looks more like a curse than a boon.
May 22, 2015 HfS analysts recently spent time with Satheesh Kumar, SVP, GM, Analytics at Symphony Teleca, to understand the capabilities and growth plans for the company’s
May 21, 2015 CSC has carved itself up into a more manageable portion that will in HfS’s view make each entity an attractive investment target that it turn will maximize
May 21, 2015 HfS looks at the current state of the thinking on Robotic Process Automation in 2015 and why we are seeing signs of both maturity and new innovation.
May 20, 2015 Accenture’s acquisition of the Javelin group complements its vision of positioning itself as an end-to-end digital partner for this next wave of growth for
May 19, 2015 Is the internet-of-things (IoT) getting hijacked by newcomers? We hope so. After all, IoT is a business opportunity not a technology problem. Here is what must
May 19, 2015 This PoV analyzes the location moves of 28 service providers, and 15 captives in the last quarter.
May 19, 2015 Seven of the industry's deepest thinkers provide insight into the brave new world of the as-a-service economy.
May 19, 2015 As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.
May 14, 2015 This POV analyzes the 25 deals announced in April for the key lessons to be learnt and for their alignment to the recent HfS research.
May 07, 2015 It’s hard to acquire and retain specialized consulting resources but with demand for people skilled in the new As-a-Service platforms outstripping the in the
May 07, 2015 Reflection on the financial results and recent news items of major Indian-heritage service providers to understand whether the services industry is going a or
May 07, 2015 HfS launches its first Blueprint looking at the fast evolving partner ecosystem around Workday for HCM and FM services.
May 06, 2015 HfS believes Design Thinking will become an integral capability for service providers in the As-a-Service Economy who are looking to make fundamental changes to
May 05, 2015 At its recent analyst event in Frankfurt Wipro’s CEO TK Kurien unveiled Wipro’s Holmes artificial intelligence platform.
May 05, 2015 The signs of change are encouraging at Infosys but we'll soon want to see examples and employee testimonials from the middle layers as to how new and renew are
May 04, 2015 IoT is emerging as a hot area of focus in 2015 yet given the breadth of technologies and use cases around it, predefined roadmaps for adoption may resulted in
May 01, 2015 In this report, we present the findings from surveying a representative group of 35 insurance BPO decision makers on how they are moving insurance into the
April 30, 2015 As-a-Service solutions are very popular and their adoption is on the rise. This PoV takes a look at the implications of integrating these solutions into a and
April 30, 2015 ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --
April 27, 2015 Enterprise analytics services is an area where design thinking could enhance overall effectiveness for clients--improving the end user experience on the and of
April 24, 2015 HfS believes the time is fast approaching for global process owners to work with business and product leaders in their enterprise to understand their 3D and how
April 24, 2015 The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.
April 24, 2015 Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage in
April 23, 2015 HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.
April 23, 2015 This Blueprint shares trends and insights on 8 business service providers that are leveraging their capabilities to help healthcare organizations impact health
April 20, 2015 For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding
April 17, 2015 Tech Mahindra's engineering services partnership with Comverse is a significant industry event as it demonstrates the value proposition of a third party model.
April 16, 2015 A new research study shows that BPO has emerged as a core operational competency. The need to develop effective partnerships with service providers to achieve
April 15, 2015 HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
April 13, 2015 This POV analyzes the 32 deals announced in March for the key lessons to be learnt and for their alignment to the recent HfS research.
April 10, 2015 HGS took a majority stake in Colibrium, a move to become a partner in the transition payers are undergoing to become B2C businesses in healthcare.
April 10, 2015 This report examines IBM's recent announcement that it intends to invest $3 billion in IoT and explores why we see it as a great example of a promising strategy
April 10, 2015 Atos is a service provider who is bringing core strengths of an agile and open culture together with a willingness to make big bets to the "As-a-Service as it
April 09, 2015 In the market for product engineering services, we are observing six key changes in "the world we live in" which are acting as catalysts in the adoption of the
March 31, 2015 The 2015 HfS Enterprise Analytics Services Blueprint Report is a refresh on our November 2013 report. We discuss buyer challenges, market trends, for service 19
March 30, 2015 No one single software can run all operations so a commitment by Ultimate Software and NetSuite to maintain all existing and future integrations including at no
March 27, 2015 Cognizant celebrated its 20 year anniversary by hitting $10 billion in revenues. HfS takes a look at how the company is reinventing itself for future growth in
March 26, 2015 Engineering services outsourcing market is thriving now, thanks to the progressive engineering service providers which are striving hard to take engineering to
March 26, 2015 Is our 2015 prediction of big engineering services acquisition by top 6 India-centric service providers potentially happening?
March 25, 2015 Robotic Process Automation won't deliver on its potential if it's deployed as a tailored point solutions. RPA needs a broad cross-client infrastructure first
March 24, 2015 As we see five signals of evolution of engineering services from niche to mainstream, we plan to evaluate top 30 engineering services providers on their and
March 20, 2015 Digital appears to be a significant opportunity in Asia-Pacific but surprisingly it is not on the radar screens of many regional service providers.
March 20, 2015 After shipments begin in late April, we anticipate marketing departments across the G2000 will see their summers impacted by urgent requests to build out a on
March 18, 2015 Capgemini's accelerated solution environments are one of the most effective tools we have seen for overcoming the natural constraints an enterprise faces when
March 18, 2015 As impressive as the HR, time, pay, benefits, compliance, and talent capabilities are in its solution to date, Ceridian’s RelatedMatters acquisition raises to
March 17, 2015 This POV analyzes the 33 deals announced in February for the key lessons to be learnt and for their alignment to the recent HfS research.
March 17, 2015 HfS is launching the Soundbite to provide timely, provocative, readily digestible (300-500 word) insights on topics that matter, direct on the HfS Research
March 09, 2015 To remain relevant to evolving client needs, BPO service providers must be investing in creating a strong CTO position and empowering that role with the budgets
March 09, 2015 Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
March 09, 2015 WNS's focus on active listening and engagement with their client base in select industries underscores themes for growth - higher value engagement models, and
March 04, 2015 Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and and IoT
March 04, 2015 The IBM Watson Group capabilities are extending with the acquisition of AlchemyAPI which brings further natural language processing, visual recognition and to
March 04, 2015 IGATE's engineering services analytics partnership with Rio Tinto is first of its kind in the mining industry and a validation of our view that engineering will
March 02, 2015 The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven and that
February 27, 2015 These are really exciting times for the services industry, where little upstart “Born in the Cloud” As-a-Service providers can sneak up on the traditional
February 26, 2015 Becoming a Digital company is one of the top priorities for the senior leadership of most companies today yet the term is vague at best. This report explores of
February 26, 2015 Quest Global's acquisition of German engineering services provider EDF GmbH is a sign that this market is moving out of the niche and into the mainstream as up
February 25, 2015 Tech Mahindra's recent announcement of $150 Million investment in "Growth Factories" initiative is in HfS opinion an example of promising investment strategy it
February 25, 2015 This POV describes a relationship framework that can be used to assess service provider relationships. The framework was developed by Dr. John C. Henderson in a
February 24, 2015 Northern Light’s newly unveiled mobile App provides a case study of how digital disruption is unleashed and provides us with identifiable three clear lessons
February 24, 2015 EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance
February 24, 2015 Health Catalyst, a healthcare analytics vendor, and Allina Health entered a $100 million, 10-year analytics services agreement that brings together people, and
February 20, 2015 This POV analyzes the 45 Asia-Pacific deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.
February 18, 2015 This POV outlines the main take-aways from IBM’s recent analyst event in London in which it outlined its European Global Business Services (GBS) strategy.
February 17, 2015 This PoV analyzes the significance of Infosys' acquisition of Panaya and how Infosys is renewing itself for the "as-a-service economy."
February 17, 2015 We discuss the key compelling components of Infosys’ new solution, Infosys Information Platform (IIP) and its implications for the service provider and the in
February 13, 2015 RPA in BPO is now gaining visibility at the C-level and this report shares insights from 16 early adopting enterprises on why they adopted RPA, what they like
February 13, 2015 As attention around IoT gains steam in 2015, this report advises enterprise buyers start thinking about the impact of wearables as well. While these were in the
February 10, 2015 Acquisition of Agilex brings Federal credentials for digital services and capabilities into Accenture to bring U.S. Government into "As-a-Service" economy.
February 06, 2015 Dell and Xerox are two service providers combining IT/BPO capabilities with emerging technology vendors to enable "telehealthcare" to help deliver the "triple
February 06, 2015 This POV analyzes the 22 deals announced in January for the key lessons to be learnt and for their alignment to the recent HfS research.
February 05, 2015 HfS has questioned if companies flocking to Workday are being set up for success, so we took note when HR consulting firm Mercer joined the Workday partner and
February 04, 2015 Apple and Microsoft reported their quarterly earnings last week with wildly divergent results. This PoV explores how their performance was a clear indication is
February 03, 2015 This POV highlights TCS’ continued success and investment in Europe, supported by evidence gleaned at the Analyst event in December 2014.
February 02, 2015 New research shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the
January 30, 2015 In spite of all the interest in adopting a GBS model, and receiving the associated benefits, a number of impediments continue to slow organizations down.
January 28, 2015 This POV analyzes the 73 European deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.
January 28, 2015 Enterprise buyers/clients of sourcing: some guidance here on how, when, and why to get on the path to the "as-a-service" economy.
January 23, 2015 HARMAN's acquisition of Symphony Teleca is an interesting move as it brings together a leading in-car media company with new digital software and services
January 22, 2015 We did it, we went out on a limb and with the help of our robotic process automation capability we have created our predictions for 2015.
January 21, 2015 This PoV analyzes the location moves of 25 service providers, and 18 captives in the last quarter.
January 19, 2015 Buyers and SPs find it a challenge to sift through the hype and understand real progress in analytics. Our initial research findings from the HfS Enterprise to
January 16, 2015 Alorica made a big announcement this month to acquire the majority of West Corporation’s agent services businesses, taking it from ~20,000 to 48,000 FTEs and
January 08, 2015 This POV analyzes the 31 deals announced in December for the key lessons to be learnt and for their alignment to the recent HfS research.
January 06, 2015 HfS POV on how Accenture's collaborative and consumer-focused approach backed by scale & capability helped turn around the Federally Facilitated Marketplace and
December 31, 2014 Globalization of labor is unfinished; the next phase is about working smarter. Two elements that will advance sourcing into the As-a-Service economy: and
December 31, 2014 HfS looks at the possibilities created by the recent deal where Atos acquires Xerox's ITO business and an ongoing services contract in exchange for cash.
December 31, 2014 This POV discusses why enterprise buyers need to invest in, and improve, their relationship management capability if they expect to drive the type of and value
December 31, 2014 A huge opportunity exists for companies to deliver next-generation business operating support using Software-as-a-Service (SaaS) but they must deliver true
December 23, 2014 Our research with CPG companies and their analytics service providers reveal opportunities for growth in marketing and supply chain analytics mandates. We our
December 22, 2014 The 2015 Robotic Premier League builds on the first RPL table of BPO Service Providers released in April 2014 to capture the advancement of this capability and
December 19, 2014 This PoV analyzes the significance of Tech Mahindra's acquisition of LCC and how Tech Mahindra is moving towards "as-a-service" economy.
December 18, 2014 HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."
December 18, 2014 This Blueprint assesses the social, mobility, analytics, cloud, and automation (SMACA) solution capabilities of different telecom operations service providers.
December 17, 2014 Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to
December 16, 2014 Like retail, the workforce software industry is being disrupted by Internet delivery models. As companies move their customers to the cloud, the bar is being on
December 16, 2014 How Wipro's Base))) business operations platform is an example of where process service delivery (PSD) methodologies need to go in order to maximize the of in
December 15, 2014 Digital Transformation is a top concern for enterprises today. A recent survey revealed 100% of respondents believe it is fundamental changing the industry in
December 12, 2014 We caught up with Dak Liyanearachchi, Catalina’s SVP – Global Data & Analytics to discuss the new consumer truths that CPG brands and retailers face with of
December 11, 2014 Digital Technologies are changing the way businesses operate and compete. This report explores recent survey data to highlight how savvy enterprises are taking
December 09, 2014 In the face of a changing market, Luxoft provides us with a model for how to operate a next generation IT services firm. In doing so, it sheds light on how the
December 08, 2014 This POV analyzes the 22 deals announced in November for the key lessons to be learnt and for their alignment to the recent HfS research.
December 04, 2014 In the maelstrom of the digitization of business and transition to the As-a-Service Economy, there is a concept potentially the calm eye in the storm of facing
December 03, 2014 The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.
November 26, 2014 Many enterprises are turning to Workday to improve business efficiency and effectiveness, but they must consider all activities involved in planning, managing,
November 25, 2014 In this PoV, we examine "design thinking" and its applicability to telecom operations services utilizing a number of examples that emerged as HfS conducted for
November 25, 2014 A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
November 24, 2014 EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
November 12, 2014 HfS just met with a reinvigorated leadership team at CSC who are building on the momentum of a recent financial turnaround. CSC unveiled a vision that could put
November 11, 2014 As competition and regulation incite change in healthcare, service providers are stepping up to help payers & providers with increasing use of digital to be a
November 11, 2014 This POV analyzes the 21 deals announced in October for the key lessons to be learnt and for their alignment to the recent HfS research.
November 06, 2014 The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS are
November 06, 2014 The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in
November 06, 2014 This is a preview of our upcoming 2014 HfS Telecom Operations Services Blueprint report, which will be a seminal view into the present and the future "digital
November 03, 2014 The market for services is changing rapidly and as the new "As-A-Service Economy" comes to the fore a new OPEX and CAPEX investment model will be required for
November 03, 2014 Buyer and Advisor perceptions of the Execution and Innovation capabilities of 19 major ITO service providers were captured in this study from June 2014.
October 28, 2014 This PoV analyzes the significance of L&T Technology Services acquisition of Dell Engineering Services (formerly eServ) along with the M&A trend in engineering
October 25, 2014 IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course
October 24, 2014 As cloud adoption accelerates, it creates the potential for profound changes to the service provider landscape. This report explores what is likely to unfold a
October 24, 2014 Organizations have a need to align their SaaS investments to business and workforce transformation objectives. In this PoV we highlight the growing services to
October 22, 2014 Robotic Process Automation has come a long way since HfS first covered this capability in 2012 and it's time now for a Maturity Model for RPA.
October 21, 2014 Learning solution pioneer Skillsoft acquired SumTotal Systems to deliver relevant, real-world support to workers where they are working and when they need it in
October 21, 2014 The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see
October 20, 2014 We discuss the industry's approach to technology integration in customer experience management solutions, using for context our discussions from the analyst day
October 16, 2014 Having spent $2.7 billion on Trizetto, Cognizant’s intent for healthcare could not be more clear. This report explores why its latest acquisition of Cadient,
October 16, 2014 New SAP HR line of business president Mike Ettling overtly declared that SAP is going to put the service in software as a service at the annual user conference
October 14, 2014 Accenture is on a roll with the G2000, between co-branding with major clients and heightened spending on digital, IT services and BPO the business is strong.
October 10, 2014 This POV analyzes the 31 deals announced in September for the key lessons to be learnt and for their alignment to the recent HfS research.
October 09, 2014 This PoV analyzes the location moves of 21 service providers, and eight captives in the last quarter.
October 07, 2014 PeopleDoc is helping GBS functions improve workforce efficiency and effectiveness through improved HR information accessibility and accountability with its and
October 07, 2014 In an era of constant change, companies have to consider if organizational redesign, policy & process changes, technology automation, and outsourcing – or a
October 06, 2014 This report serves as a Reference Guide for Service Level Metric Analysis for Finance & Accounting BPO Processes.
October 06, 2014 Based on HfS' attendance of Genpact’s inaugural insurance-focused event, we discuss the key messages and observations that we took away and their potential on
September 30, 2014 Big results demand big bets and this year’s Volvo Ocean Race is no exception. An all-female team will face grueling conditions but with help from Accenture a
September 30, 2014 IPsoft's release of Amelia, an artificial intelligence platform for business processes brings a new dynamic and capability to the BPO marketplace.
September 30, 2014 HfS recently spent time with Xerox’s services executives to explore the new approach that the service provider is taking to grow its BPO business and the role
September 26, 2014 TCS recently closed down its near-shore center in Casablanca, Morocco. This PoV attempts to analyze this event and its implications on the strategy of service
September 26, 2014 This paper addresses how VMO and outsourcing governance groups should interact with each other, and provides a number of specific recommendations how the two
September 26, 2014 More work is being done for organizations today by people that are not on the actual payroll. Companies need to develop strategic workforce plans and workforce
September 25, 2014 Carey International, a global provider of chauffeured services, appeared to face disruption from the likes of ride sharing services such as Uber. This report
September 23, 2014 HfS attended and presented at the NASSCOM BPM Strategy Summit 2014 held in Bangalore and identified a number of topics that came up throughout the Summit which
September 19, 2014 Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its
September 19, 2014 Apple’s recently unveiled Pay is set to disrupt the entire retail payment market. Along the way, it provides valuable lessons for anyone looking to corral to
September 16, 2014 The findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
September 16, 2014 Cognizant's $2.7 Billion purchase of healthcare solutions company Trizetto is not only the largest acquisition by an Indian service provider but changes the in
September 09, 2014 This paper analyzes the 35 outsourcing deals announced in August 2014.
September 08, 2014 Slides from the September 4, 2014 HfS webinar.
September 08, 2014 This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).
September 03, 2014 This Blueprint assesses the capabilities of providers of SAP Services along the whole SAP Services value chain.
August 28, 2014 This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not
August 28, 2014 With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those
August 27, 2014 We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
August 26, 2014 Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
August 26, 2014 The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased on
August 20, 2014 This POV provides research on the growing interest in the use of Managed Governance Services providers and details a set of criteria that can be used to whether
August 20, 2014 This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services
August 19, 2014 In this paper, we looked at the location attractiveness of 22 countries for Supply Chain Management BPO (SCM BPO) both their current share and future
August 18, 2014 Only a quarter of today’s workers have long-term plans with their current employers, yet employee engagement efforts can stave the exodus. Cross-team is also
August 18, 2014 The EMEA IT Services Market is expected to grow at 3.1% CAGR 2013-18. At the same time, the BPO Market in EMEA is expected to grow at 4.7% CAGR.
August 14, 2014 There are a range of marketing processes that tie into digital enabled customer lifestyle journey that we believe are ripe for service providers to take on.
August 14, 2014 Luxoft is on a tear. Revenues rose 26% to $398 million last year mostly via organic growth and its recent efforts in Automotive today a great example of how IT
August 13, 2014 HfS assesses Talent Acquisition Service providers, third-party firms that support companies in the strategy, sourcing, and engagement programs and processes to
August 11, 2014 The media and entertainment industry provides valuable lessons for anyone looking to capitalize on digital transformation regardless of industry. One of the it
August 08, 2014 This paper analyzes the 48 outsourcing deals announced in July 2014 and lists key takeaways.
August 07, 2014 The Asia Pacific IT Services Market is expected to grow at 4.2% CAGR 2013-18. At the same time, the BPO Market in Asia Pacific is expected to grow at 5.4%
August 06, 2014 Wipro recently announced its latest win in the Canadian IT services and infrastructure market - a $1.1 Billion strategic alliance with Alberta-based ATCO Ltd.
August 04, 2014 The US healthcare industry is facing immense pressure to contain costs. That has led market participants to embrace digital transformation and in turn is for
August 04, 2014 The retail operations marketplace has the potential to incorporate several external value drivers towards progressive operations delivery.
July 31, 2014 This report summarizes our findings of Apple's IT outsourcing initiatives.
July 25, 2014 Slides and replay from our July 24, 2014 webinar.
July 25, 2014 Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of
July 25, 2014 The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on and
July 23, 2014 Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.
July 23, 2014 HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services
July 18, 2014 Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation
July 18, 2014 Slides from the July 17, 2014 Healthcare Convergence webinar delivered by HfS Research and the KPMG Shared Services and Outsourcing Institute.
July 16, 2014 The announcement of a global strategic partnership between IBM and Apple lit up news channels, twitter feeds, and even many of the traditionally recalcitrant
July 14, 2014 This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get more involved in the sourcing process, the importance of
July 14, 2014 In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO services headcount by 2020 and what might be the resultant impact
July 14, 2014 Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the
July 11, 2014 The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO as
July 08, 2014 This report analyzes the 26 outsourcing deals announced in June 2014 and lists key takeaways.
July 07, 2014 HfS interviewed dozens of buyers of Talent Acquisition Services that reveal organizational changes make a difference in getting to value beyond cost in process
July 04, 2014 This POV captures the main insights from the June, 2014 HfS Blueprint Sessions, when we looked at the new “table-stake” and desired outcomes of Global
July 01, 2014 Research looked at the NA IT Services market and sees ~4.1% CAGR for 2013-18. For the same period BPO growth in North America will be ~4.1%.
June 30, 2014 In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for
June 30, 2014 This report explores the breadth of Dell’s Enterprise Mobility capabilities and details how and why it is on a path to position itself as a leader in the
June 30, 2014 Respondents to HfS’ annual IT Trends Survey indicated Mobility as their number one BI priority today, and a start-up called iNovar appears well positioned to
June 23, 2014 Ferro and Capgemini show how approaching a new relationship under the principles of “Progressive Operations” can deliver value to both parties.
June 20, 2014 HfS looks into the different operational pain points that SCM BPO can address for clients of all sizes to help better illustrate why we believe this is a highly
June 19, 2014 Accenture’s Digital webcast provided a deeper dive into the launch of its Digital Growth Platform.
June 16, 2014 Buyers of business services cite company culture as a key factor in the selection process these days. HfS reviews why and how customer conferences and cultivate
June 12, 2014 Capgemini’s recent F&A BPO award from NBC Universal International strengthens its grip on the Media & Entertainment market.
June 11, 2014 Slides from the June 10, 2014 webinar.
June 09, 2014 Supply Chain Management BPO (SCM) has the potential to be a huge market in the coming years.
June 07, 2014 HfS caught up with Fractal Analytics' Pranay Agrawal (Co founder, EVP) for a briefing around its continued growth.
June 03, 2014 This paper analyzes the 17 outsourcing deals announced in May 2014 and lists key takeaways.
June 03, 2014 Should your next mobile app be developed in HTML 5 or native code?
May 30, 2014 Our impressions from the participation of HfS in ABSL 2014, the annual conference for the business services sector in Poland and C.E.E.
May 30, 2014 This paper looks at the risks for enterprises and their service providers that result from the introduction of social media tools and platforms.
May 30, 2014 Outsourcing... has any business activity been so brutalized in recent years?
May 29, 2014 HfS Bases its Research on its Four Principles of Progressive Operations.
May 22, 2014 Global Business Services Market Size and Forecast 2013- 2018.
May 21, 2014 Excerpts of our conversation with CMO Axis’ Founder & Director, Vinod Harith, discussing the implications of digital change, challenges and opportunities for
May 20, 2014 Our Procurement Value Index finds that the procurement function is in the midst of significant change still showing attributes of a past more confrontational on
May 20, 2014 The Mortgage Services BPO market is changing as financial institutions evolve their requirements and expectations following the real estate crisis of 2009 and
May 19, 2014 The Procurement Value Index questions and detailed responses are included in this report covering a survey of 495 procurement professionals conducted in with in
May 17, 2014 Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers
May 16, 2014 IBM just become the largest digital agency in the world – surpassing global marketing and advertising giants Interpublic, Omnicon, WPP and Publicis.
May 13, 2014 This document analyzes what makes TCS the profitability leader among top IT service providers.
May 12, 2014 Q1 2014, EXL rode growth in healthcare as well as F&A and analytics to continue the path towards breaking $500 million in annual revenue for 2014.
May 12, 2014 As marketing drove new business growth by addressing the customer experience, HR needs to actively design new workforce service models focused on the employee
May 12, 2014 IBM just become the largest digital agency in the world – surpassing global marketing and advertising giants Interpublic, Omnicon, WPP and Publicis.
May 12, 2014 This document examines Cognizant's Q1 2014 results.
May 09, 2014 This document examines Wipro's Q1 2014 calendar results (Q4 2014 fiscal).
May 09, 2014 This case study looks at the 10-year relationship between Arrow Electronics and Infosys.
May 08, 2014 Cloud infrastructure services are now mainstream and are rapidly taking over from legacy infrastructure outsourcing as the primary way enterprise organizations
May 06, 2014 Apigee, a leading API management vendor, resisted a wave of consolidation last year and just secured an additional $60M in funding bringing its total to $171M.
May 05, 2014 This document examines TCS' Q1 2014 calendar results (Q4 2014 fiscal).
May 05, 2014 This document examines WNS' Q1 2014 calendar results (Q4 2014 fiscal).
May 05, 2014 Part two of a three-part series laying out the HfS Governance Solution Architecture and components needed for Progressive Governance.
April 30, 2014 This document examines IBM's Q1 2014 results.
April 30, 2014 This document examines Infosys' Q1 2014 calendar results (Q4 2014 fiscal).
April 29, 2014 Genpact's acquisition of Pharmalink Consulting brings them into an emerging potentially multi-billion market for BPO.
April 25, 2014 Today's traditional Indian majors are on safe ground for another 2 to 3 years before major disruptive changes come to the provision of services.
April 25, 2014 With its TradeEdge platform, Infosys is moving from cost-focus to value creation, and is impacting the digital roadmap of its consumer goods clients by sales,
April 25, 2014 Introducing the first table of service providers in the Robotic Process League (RPL) based on the early development of this market as strategies get defined,
April 17, 2014 A third way of bringing robotic process automation deployment to the enterprise is emerging. Robotics as a service is being brought to business processes by an
April 16, 2014 In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.
April 16, 2014 Attendees at the SIG 2014 Global Sourcing Summit were talking more about models of progressive sourcing and orienting job roles to internal business needs than
April 14, 2014 An exclusive HfS interview with Marc Strohlein, founder of Agile Business Logic, who explores why every enterprise should embrace digital transformation and
April 11, 2014 This document provides HfS top 10 IT Services Provider List in 2013.
April 10, 2014 Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a
April 08, 2014 This document examines the leading IT and business service providers revenue growth in Q4 2013.
April 08, 2014 The Moneyball analogy “Never use payroll as an excuse” is spot on with increasing workforce regulatory issues at play.
April 07, 2014 Slides from the April 7 2014 HfS webinar.
April 03, 2014 This document examines Accenture's Q1 2014 (calendar) results.
April 02, 2014 This report explores how two recent acquisitions by KPMG help to force clarity around this emerging opportunity while changing the landscape of delivery along
April 01, 2014 This document examines Capgemini's Q4 2013 results. What follows is the analysis of Capgemini's key financial data.
March 26, 2014 Part 1 of a 3-part series discussing why tools are required for Progressive governance. Highlights key industry trends, associated governance challenges, and
March 24, 2014 We analyze our analytics Blueprint buyer respondents’ experiences to understand performance gaps and missed opportunities. These act as guidance for buyers to
March 20, 2014 Aegis's recent acquisition of Symphony BPO shows that in the world of customer experience management (CEM) competitiveness is still very much driven by scale.
March 19, 2014 The Cloud phenomenon has again accelerated the need for IT management tools, injecting fresh blood into an already healthy market.
March 18, 2014 HP's recent analyst event in Boston, provided new insight on how this important service provider is crafting a strategy to take it from a challenging recent to
March 17, 2014 This document looks at the growth enjoyed by the onshore- and offshore-centric service providers over the past 4 years.
March 12, 2014 The old way of doing business process outsourcing (BPO) is fast running out of steam in today’s maturing business environment.
March 11, 2014 The adoption of digital processes and technologies is speeding the growth of Marketing BPO as a unique segment of the marketplace.
March 10, 2014 A recent WNS event brought to light their strategy for increased growth and client value creation emphasizing domain expertise and analytics in particular.
March 09, 2014 With IBM’s portfolio shake-up, what are the implications for its BPO service lines?
March 06, 2014 This document examines EXL's Q4 2013 results.
March 05, 2014 The worker and what motivates her has not been adequately acknowledged nor addressed in much of the modern workplace. HfS employee experience research offers to
February 27, 2014 Learn how the partnership of EXL and Kemper Insurance has created value in the mid-market Insurance segment.
February 27, 2014 Industry power brokers gathered in N.Y. for a working session called the "HfS Sourcing Blueprint Sessions 3.0." This proved to be the largest gathering yet of
February 26, 2014 An Israeli start-up called Okapi aims to upend the realm of enterprise management. In doing so it highlights what digital disruption is apt to look like in
February 26, 2014 This document examines Tieto's Q4 2013 results
February 26, 2014 This document examines EVRY's Q4 2013 results.
February 20, 2014 IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into
February 20, 2014 This document examines Genpacts's Q4 2013 results
February 20, 2014 This document examines Cognizant's Q4 2013 results
February 19, 2014 Mobile devices are steadily becoming the primary interface for the digital activities across our personal and professional lives.
February 14, 2014 HfS comments on the recently published Federal Reserve Board and OCC guidance on the use of outsourcing providers, and specifically on the implications for all
February 14, 2014 This Blueprint is the first in a series where HfS redefines multi-process human resources outsourcing (HRO) from the consumer’s point of view. Innovation and
February 13, 2014 This document examines CSC's Q4 2013 (Q3 FY 2014) quarterly results.
February 07, 2014 This document examines Fujitsu's Q4 2013 (Q3 FY 2013) results for its Technology Solutions Services business.
February 07, 2014 Slides from our February 6, 2014 webinar.
February 05, 2014 This document examines Unisys Q4 2013 results.
February 05, 2014 Process service delivery (PSD) methodologies play a crucial role in ensuring the successful outcome of BPO engagements.
February 04, 2014 In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
February 03, 2014 Workday says its new UI and single code line offer streamlined usability and updates for workers and application owners, but questions exist if companies on can
February 02, 2014 This document looks at the market potential for BPO and IT Outsourcing services in Europe for 2014.
February 02, 2014 This document examines Xerox's Q4 2013 results
January 28, 2014 This document examines IBM's Q3 2013 (calendar) results.
January 27, 2014 HfS has announced its 2014 research agenda and industry-leading Blueprint Reports. The core theme for 2014 is centered on “Defining the Extended Enterprise
January 25, 2014 IBM sells its low end server business. This document examines the implications.
January 22, 2014 This report examines a recent partnership in the space between HCL and CSC.
January 21, 2014 This document examines Wipro's Q4 2013 calendar results (Q3 2014 fiscal).
January 19, 2014 This document examines TCS' Q4 2013 calendar results (Q3 2014 fiscal).
January 19, 2014 For years, I’ve heard the expression “Buyer Beware,” but what about the seller? When should sellers, or service providers, beware?
January 19, 2014 Convergys's recent acquisition of Stream is a significant move that addresses several of the challenges identified for each service provider in our 2013 on the
January 16, 2014 The design of the delivery center floor is being re-thought by leading service providers.
January 16, 2014 This document examines WNS' Q4 2013 calendar results (Q3 2014 fiscal).
January 16, 2014 Today’s smartphones have the capacity to move well beyond simple communication interfaces for relaying voice and data.
January 13, 2014 This document examines Infosys' Q4 2013 calendar results (Q3 2014 fiscal)
January 06, 2014 According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS)
January 06, 2014 Ultimate Software announced its latest software with better global capabilities and usability but the news it is entering into managed services is the bigger to
January 03, 2014 Google and Wikipedia might not know exactly what Global Business Services (GBS) is, but we do! HfS Research hosted an information-packed Webinar in October 2013
December 31, 2013 To help bust on-going economic and workplace malaise, HfS conducted survey research of nearly 5,000 people working worldwide to help businesses understand what
December 31, 2013 This document looks at how the market potential for BPO and IT Outsourcing services will change in the run up to 2014.
December 24, 2013 This document examines Accenture's Q4 2013 (calendar) results.
December 23, 2013 HfS recently met with EXL’s analytics management and delivery team in their delivery center in Gurgaon, India. In this PoV, we present some excerpts from the
December 23, 2013 As enterprise IT departments took a step back in 2013 in an effort to better rationalize all the mobility initiatives currently underway, a host of service to
December 18, 2013 In order for clients and service providers to move to the world of "progressive outsourcing", the skills and capabilities of solution architects need to change.
December 18, 2013 Brand India has arrived in IT services and the Indian-centric majors are poised to dominate more than ever in 2014. Let’s examine the landscape and which we
December 16, 2013 This document examines the leading IT and business service providers revenue growth in Q3 2013.
December 16, 2013 Kronos customers report its software helps deliver management effectiveness, employee retention and engagement, and company competitive advantage, with multiple
December 13, 2013 A relatively new offering from Genpact is pushing the bounds of what benefits an enterprise can expect from social media.
December 12, 2013 Wipro BPO's acquisition of Opus CMC extends their mortgage services offering to include loan portfolio due diligence and risk management.
December 11, 2013 GBS is changing the game of business services delivery. The changes are coming to represent the most significant and impactful value creators since the wave of
December 04, 2013 HfS analysts recently attended Dell’s analyst day in Bangalore, India. Some themes at the event resounded with the company's overall strategy as an agile, of
November 26, 2013 HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having
November 22, 2013 This document examines Cognizant's Q3 2013 results.
November 21, 2013 This document examines Capgemini's Q3 2013 (calendar) results.
November 19, 2013 What is the technology strategy for leading F&A BPO service providers? Is there a full-scale technological revolution underway as was long promised or is the
November 16, 2013 This document examines Genpact's Q3 2013 (calendar) results.
November 13, 2013 This Blueprint takes a detailed look into the analytics capabilities of outsourcing providers, underlining the relative strengths and challenges for providers
November 12, 2013 Latest and greatest HR Tech Conference shows HR and IT becoming relevant by evolving into employee service providers. Service vendors adding technology are more
November 06, 2013 HfS and KPMG recently hosted a Webcast on the principles of governance. Here are the highlights and opinions of those who attended.
November 04, 2013 This document examines the leading IT and business service providers revenue growth in Q2 2013.
October 30, 2013 This document examines Wipro Q3 2013 (Fiscal Q2 2014) results.
October 30, 2013 This document examines EXL's Q3 2013 results.
October 29, 2013 This document examines Nordic IT Services company Tieto's Q3 2013 results.
October 27, 2013 This document examines Nordic IT Services company EVRY's Q3 2013 results.
October 27, 2013 This document examines Unisys Q3 2013 results.
October 27, 2013 Why are enterprise IT professionals not leading the adoption of mobility solutions across their companies? Because they are focused on the wrong problems to six
October 23, 2013 Q2 2014 continues WNS's momentum behind a return to growth.
October 23, 2013 This case study looks at the secrets behind Capgemini and International Paper's successful and long term BPO relationship.
October 23, 2013 Peoplefluent has a new sales veteran CEO, major backing from Bedford Funding, and unique extended enterprise social talent management and compliance that poise
October 21, 2013 This document examines IBM's Q3 2013 (calendar) results.
October 21, 2013 We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.
October 17, 2013 This document examines TCS' Q3 2013 (calendar) results.
October 15, 2013 This document examines Infosys Fiscal Q2 (Q3 2013 calendar) results.
October 09, 2013 How important are In-Memory databases to database buyers and service providers?
October 07, 2013 Slides from our October 7, 2013 webinar.
October 07, 2013 The interest in and demand for robotic automation is growing quickly. One year after our initial study we look at how it has progressed and the areas of in all
October 03, 2013 HfS's perspective on the market shifting acquisition of sourcing specialist Procurian by market leader Accenture.
October 03, 2013 SumTotal Systems is transforming into a workforce-enablement platform play that promises unique, employee-relevant support.
October 02, 2013 This document exams four important and fast moving disruptive markets that get lost within the monolith of BPO.
September 30, 2013 This document examines Accenture's Fiscal Q4 (Q3 2013 calendar) results.
September 27, 2013 Xchanging brings a technology focus to its core Procurement Outsourcing offering with the acquisition of MarketMaker4.
September 26, 2013 This RapidInsight explores the adoption of social platforms and tools across the enterprise via an interview with Dion Hinchcliffe a leading practitioner in the
September 25, 2013 Oracle's stepped up product innovation gives customers and service providers new opportunities.
September 24, 2013 IBM, a leading developer of cognitive computing technologies is continuing to evolve IBM Watson by enabling it to enter into the self service segment of CEM and
September 22, 2013 With $250 billion a year being plowed into integrating and managing SAP and Oracle, the SaaS upstarts face a massive task to integrate multiple cloud apps to
September 20, 2013 Oracle’s FY14-Q1 financial results rate as a mini-comeback.
September 20, 2013 Why Accenture’s Entry Into The Brazilian Mortgage Processing Market Could Transform the Global Credit Services Industry.
September 17, 2013 Slides from our September 16, 2013 webinar.
September 16, 2013 This document examines the leading IT and business service providers revenue growth in Q2 2013.
September 13, 2013 Why would SAP buy another predictive analytics piece with KXEN?
September 12, 2013 Paris-based consulting, technology, and outsourcing firm Capgemini launched a new BI analytics solution last month dubbed “Elastic Analytics.”
September 11, 2013 Detractors of Microsoft’s intent to acquire Nokia cite the relevance of Windows 8 in a smartphone market dominated by Android and Apple’s iOS. But HfS the
September 10, 2013 With the lack of recent Big Data news, and Big Data doubters gaining the upper hand in the media, are we witnessing the end of the Big Data era?
September 10, 2013 SYNEXX has acquired IBM’s CRM BPO business for $505 million ($430M in cash and $75M in stock) and will integrate IBM’s previous business into SYNEXX’s
September 09, 2013 The first of its kind in the global services industry, this report on transformation in customer experience management identifies differentials between service
September 09, 2013 This Industry Landscape uses input from CEM Enterprise Buyer Interviews, Service Provider Briefings & CEM Contracts, HfS Analysts and Industry Influencers and
September 09, 2013 To understand its company culture-matching SaaS, we spoke to Good.co’s “Chief Psychometrics Officer“ to see how academic thinking, crowd-sourcing, and can
September 06, 2013 There’s a lot more riding on Accenture’s collaboration with Michelin than the ability to lower fuel consumption.
September 03, 2013 With revenues of €10.3 billion in 2012 and a headcount of approximately 125,000 globally, Capgemini challenges the leading global IT and BPO providers with
August 30, 2013 This document examines recent changes in UK Government approach to contracting IT Services.
August 30, 2013 The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.
August 30, 2013 IBM offers a very complete Social Business solution based on its homegrown Connections product. This HfS report explores this offering along a variety of fronts
August 28, 2013 SAP combined its HR software suite with Successfactors in the SAP Cloud, which is well-positioned for organizations seeking global extended enterprise support
August 26, 2013 What areas of success might Software AG’s new Intelligent Business Operations (IBO) platform, which includes recently acquired JackBe, have in the context of
August 26, 2013 What goals and characteristics should Microsoft consider for their next CEO?
August 23, 2013 During an August 22, 2013 webinar, HfS and KPMG's government experts come together to tackle core governance issues and take views and questions on how today's
August 21, 2013 This document examines Cognizant's Q2 2013 (calendar) results.
August 15, 2013 How important is the acquisition of Infochimps to the analytics and Big Data practice of CSC, in terms of perception and reality?
August 09, 2013 Backed by private-equity firm Accel-KKR, U.S. RPO specialist Pinstripe merges with its partner, UK-based Ochre House, rising to the challenge of supporting full
August 06, 2013 This document examines Capgemini's Q2 2013 (calendar) results.
August 06, 2013 In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.
August 06, 2013 Some recently released survey data indicates the race to implement social media initiatives is picking up steam.
August 02, 2013 Despite a lack of major analytics software releases this July, Oracle, IBM, SAP, MapR, and Tableau Software took big strides in Big Data appliance database, and
August 02, 2013 In the wake of healthcare reform, administrative cost cutting has been a primary strategy deployed by healthcare payers, but there is much more to do.
August 01, 2013 This document examines TCS' Q2 2013 (calendar) results.
August 01, 2013 NetSuite produces its record revenue quarter and claims to be winning against Sage regularly, but also moving towards more enterprise deals.
July 31, 2013 Why has the importance of risk management grown in banking? Why does IBM rate as a leader in providing analytics solutions for bank risk management?
July 30, 2013 The US DoD is learning a tough lesson from its “contractor” on the lam Edward Snowden, but it’s a timely opportunity for all organizations that use third
July 29, 2013 HfS conducted 25+ unique buyer references to learn about specific service provider’s capabilities. What we discovered was an identifiable trend that is buyers
July 29, 2013 This Industry Landscape uses input from Healthcare Payer Enterprise Buyer Interviews, Service Provider Briefings & Healthcare Payer Contracts, HfS Analysts and
July 29, 2013 The first of its kind in the global services industry, this Report identifies differentials between service providers across a number of facets under two main
July 29, 2013 DataStax is moving into its final cycle as a start-up with a jolt of Series D funding. What will it take for DataStax to cross the finish line of IPO?
July 26, 2013 In this document, we discuss Guatemala’s BPO sector in brief and elaborate on Capgemini’s current progress and future plans for BPO delivery in the country.
July 24, 2013 The first of its kind in the global services industry, this report identifies differentials between service providers across a number of facets under two main
July 24, 2013 How does Oracle’s Exalytics 3-4 upgrade help customers remain loyal to Oracle?
July 24, 2013 This Industry Landscape uses input from Procurement Enterprise Buyer Interviews, Service Provider Briefings & Procurement Contracts, HfS Analysts and Industry
July 22, 2013 This document examines IBM's Q2 2013 results.
July 22, 2013 What are the tech macro-market implications of quarterly financial results misses by Google, SAP, and Microsoft?
July 19, 2013 This document examines Infosys Fiscal Q1 2014 results.
July 10, 2013 Caesars Entertainment Corporation’s IT department faced the challenge of unifying its IT service management for a diverse user base that was already large and
July 08, 2013 The SAP services HfS Blueprint Report is the first to cover high-profile IT markets in the series of upcoming Blueprints by HfS.
July 04, 2013 HfS exams IBM's approach to innovation in it's European GTS business.
July 01, 2013 Slides from our June 26, 2013 webinar.
June 25, 2013 Puma, the German sports goods company, is searching for alternative materials it can make its products from, shifting from its traditional use of virgin raw and
June 25, 2013 The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services
June 20, 2013 Slides from HfS Research's June 19, 2013 webinar on Visa Reform.
June 14, 2013 A webcast covering the comprehensive F&A outsourcing study conducted by HfS Research with the support of KPMG's Shared Services and Outsourcing Advisory.
June 11, 2013 In this document, we examine the newly consolidated BPO division of frontline services giant, Serco. Its Global Services division has emerged as a $1.1B+ BPO on
June 11, 2013 HfS recently visited SunGard, the financial services technology business services provider, for an executive briefing on the firm’s services capabilities. The
June 10, 2013 HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to law firms
June 10, 2013 This document provides HfS Research’s market sizing and forecast for North American IT and BPO services market from 2012 to 2017.
May 31, 2013 Can a Services Business Really Profit From Sustainability?
May 20, 2013 This document sets out HfS Research’s market sizing and forecasting methodology for global IT services market data and includes the first update to HfS of for
May 17, 2013 Slides from the May 16, 2013 HfS webinar featuring Phil Fersht of HfS, Henric Häggquist of Microsoft, John Haworth of Cigna, and Anoop Sagoo of Accenture.
May 14, 2013 How are you managing enterprise risk? Understand GRC and Capgemini’s new service offering to help you navigate the challenges of developing your own internal
May 14, 2013 Reports from our large community suggest that executives are deeply troubled by low rates of change adoption.
May 14, 2013 This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).
May 06, 2013 Slide deck from HfS Research's April 25th webinar.
April 30, 2013 HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. This document includes profiles from ten key BFS BPO
April 30, 2013 Next-Generation Software Automation Continues to Makes Waves in Global Business Services.
April 18, 2013 Results from the HfS Research Global IT Trends Survey – Part Nine
April 18, 2013 Sweeping industry reform, regulations, increasing data availability, and a newfound need for operational efficiency are driving healthcare buyers to get smart
April 17, 2013 Results from the HfS Research Global IT Trends Survey – Part Eight
April 15, 2013 Results from the HfS Research Global IT Trends Survey – Part Seven
April 12, 2013 We examine the finding of our survey--the largest-ever quantitative industry study covering both IT and business process outsourcing--conducted from December to
April 09, 2013 Outsourcing initiatives only deliver sustainable value when enterprises and their outsourcing providers invest in developing the talent that actually fuels the
April 08, 2013 Results From the HfS Research Global IT Trends Survey – Part Ten
April 04, 2013 The durable medical equipment (DME) industry is rapidly changing due to increased regulation. In this RapidInsight, we examine the challenges for the DME as as
March 29, 2013 Social media has evolved from its roots in the consumer market into an important set of tools with a broad impact on a variety of business practices.
March 29, 2013 Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.
March 29, 2013 HfS’ State of Outsourcing 2013 Study, conducted with the support of KPMG covers 1355 major enterprise and supplier industry stakeholders.
March 26, 2013 This document introduces HfS Research’s strategic customer experience management (CEM) framework that enables analysis of opportunities for enterprises to CEM
March 26, 2013 The HfS Research Global IT Trends Survey reveals that in the area of mobility, extending existing solutions to create a mobile user experience for the customer
March 25, 2013 In this RapidInsight, we introduce ACOs and discuss how they are structured, which quality metrics are measured, how payments work, how risk is measured, and it
March 25, 2013 The F&A BPO HfS Blueprint Report is the first of its kind in the global services industry. Unlike other quadrants and matrices, the HfS Blueprint identifies a
March 25, 2013 The HfS F&A BPO Industry Landscape 2013 uses input from F&A Enterprise Buyer Interviews, Service Provider Briefings and F&A Contract Information, HfS Analysts
March 19, 2013 IBM recently announced the IBM Customer Experience Lab, a collaboration between IBM Research and Global Business Services (GBS), will focus on three major and
March 14, 2013 The IT Infrastructure Library has been the subject of heated discussions amongst IT operations departments and IT service providers for the last 10 years.
March 14, 2013 The HfS Research Global IT Trends Survey concludes that in Business Intelligence and big data, real-time analysis is the hottest spending trend for 2013.
March 10, 2013 IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
March 04, 2013 In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.
March 01, 2013 Mature analytics solutions can strongly impact member management, operations and risk, provider relationship management and care management.
March 01, 2013 The HfS Research Global IT Trends Survey concludes that in the area of IT infrastructure outsourcing, cloud computing is the hottest spending trend for 2013, by
March 01, 2013 In this report, HfS Research looks at the evolving role of predictive analytics in financial services.
February 27, 2013 This report highlights a successfully evolving partnership between a major US-based bank and a leading service provider, Genpact.
February 26, 2013 In this report, HfS examines how to build a collaborative partnership, specifically through the lens of an industry prototype that Genpact and AstraZeneca have
February 24, 2013 This report highlights the path that a large footwear retailer in the US took to modernize its marketing by working with Infosys on a new marketing optimization
February 24, 2013 Results from the HfS Research Global IT Trends Survey – Part One.
February 20, 2013 In Part 2 of this series, we focus on what can be done to mitigate currency risk in outsourcing contracts.
February 20, 2013 This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of
February 18, 2013 The Blueprint for the Industry Known as “Outsourcing” identified four challenges the outsourcing industry faces: Value Beyond Cost, The Future Operating and
February 18, 2013 The slides from our recent webcast on IT in 2013.
February 15, 2013 We examine the IT Services and BPO Market from 2013 to 2017. Our primary method is a supply side model that builds market dimensions by estimating revenues from
February 10, 2013 Many CPOs, including those who have already outsourced their procurement organization, have asked, “How should I pay for procurement outsourcing services?”
February 10, 2013 The underlying reason for the rapidly growing importance of cloud use is buyers’ strong belief that using cloud computing will dramatically slash IT costs.
February 09, 2013 With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.
February 07, 2013 This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September
February 06, 2013 This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the
February 05, 2013 HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.
January 31, 2013 In this RapidInsight™, we explain what currency risk is for non-Treasury types and why protecting your organization from currency risk is important.
January 28, 2013 HfS Research recently sat down with B.L. Narayan and Hubert Giraud of Capgemini BPO to discuss their company’s plans for growth in 2013.
January 21, 2013 This RapidInsight™ introduces how HfS Research’s governance benchmarking service can aid your organization.
January 21, 2013 In this RapidInsight™, we present data that shows that increasing the number of service providers doesn’t drive better or worse business outcomes, but does
December 21, 2012 In this RapidInsight™, HfS looks at the challenges financial institutions face as they manage what according to the Federal Bank of New York are $14 trillion
December 21, 2012 In this RapidInsight™, we look at the trends in this area, specifically the top five reasons many financial companies have chosen to retain captives and the
December 21, 2012 What are the seismic shifts in the evolving global finance sourcing landscape? HfS Research explored those grinding tectonic plates in its eye-opening September
December 18, 2012 In this document, we share our research themes for 2013.
December 16, 2012 Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
December 16, 2012 Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
December 16, 2012 This note is the second in a series of notes examining the social business strategies of the leading service providers and enterprise technology vendors.
December 11, 2012 In 2007, the mortgage market began to spiral out of control. Delinquency rates more than doubled, and as a result, primary and secondary market activity came to
December 05, 2012 To stay ahead of the competition and to prosper long-term, companies have to re-invent themselves from time to time. HfS Research believes that BMC Software has
November 30, 2012 Our recent survey drew 871 sourcing industry respondents split across enterprise buyers, outsourcing providers, and advisors to debate the future of that word
November 30, 2012 HfS Research, with the support of the Sourcing Interests Group, conducted the largest-ever study of U.S. enterprises to ascertain how real the prospect of the a
November 19, 2012 As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A
November 19, 2012 This report is the first in a series of reports examining the social business strategies of the leading service providers and enterprise technology vendors.
November 16, 2012 While our research has shown that shared services and outsourcing programs are creating substantial value for more than 80% of companies, the teams responsible
November 15, 2012 Our research suggests that management technologies have followed the cloud phenomenon, and cloud management will be the most attractive innovation and area in
November 09, 2012 The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.
November 08, 2012 HfS Research outlines how many chief procurement officers are evolving their approach to outsourcing. To illustrate this, we examine the case of the security
November 01, 2012 After its acquisition of EDS in 2008, HP struggled to find its place in the BPO market. Since that time, HP has regrouped, and its outsourcing services are the
October 31, 2012 The head-long rush to use programmers in India is ebbing. CIOs are suddenly taking more of a “pick your spots” approach: some outsourced IT work may still
October 25, 2012 This paper examines Blue Prism’s robotic automation technology (the first entrant we’ve identified in what we expect will eventually become a crowded vendor
October 24, 2012 This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
October 24, 2012 This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
October 23, 2012 When employing foreign personnel, buyers and service providers need to ensure that foreign personnel who work on-site at buyer locations in the U.S. have the
October 22, 2012 Phil Fersht, CEO and founder of HfS Research and author of the services industry's most popular blog Horses for Sources, discusses the dynamic and shifting
October 22, 2012 What lies behind locations decisions today? Where in the USA should you consider locating services? What methodology should you use to drive location decisions?
October 22, 2012 Genpact emerged as one of the “Big Four” finance and accounting BPO brands over the last decade, breaking the mold of the traditional “Western” and the
October 19, 2012 This document introduces the Provider Capability Blueprint, our methodology to evaluate service provider marketplaces.
October 17, 2012 The last comprehensive system evaluation and overhaul we underwent was spurred by the “Y2K bug.” As we incorporate social business into our platform we can
October 15, 2012 (Too) much has been written about the “consumerization of IT.” We get it. BYOD is here to stay. (Was it ever not?) Enterprise software companies will have
October 10, 2012 We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
October 09, 2012 No one puts on a better user event than Salesforce. Part customer event, part revival meeting, Salesforce brought together 90,000 people in San Francisco last
September 30, 2012 The potential impact of the US presidential election is not only an important and very current question with regards to social and economic matters, but it will
September 27, 2012 For Accenture, Octagon's regulatory and clinical information technology solutions, services, and expertise augments Accenture’s broad pharma industry
September 21, 2012 Accenture has very effectively evolved its 20-year-old BPO business to become a market leader in terms of market share and vision. Its sophisticated and BPO the
September 20, 2012 In June of this year, several sourcing heavyweights gathered for an informative and lively hour-long debate about the future of business process outsourcing. by
September 19, 2012 In a blog post, Twitter signaled it has made significant changes to its API that have the potential to considerably harm and diminish the function of clients
September 18, 2012 It may take years for Apple to actually get its money from Samsung, but Apple’s victory is challenging the notion that Android is free. Carriers and handset
September 12, 2012 EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown
September 05, 2012 HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order
September 05, 2012 In this RAPIDInsight, HfS Research looks at the merits of the IDIQ contract and how it is used in outsourcing.
August 30, 2012 HfS Research analysts attended the recent Infosys Global Analyst Relations Summit held in Boston over July 30-31, 2012. Our primary perceptions through sessions
August 30, 2012 WNS is a mid-tier service provider based in India, but they may be one of the best-kept secrets in the BPO market today.
August 30, 2012 EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
August 27, 2012 IBM’s acquisition of Kenexa places it in pole position as a Recruiting BPO services provider. The big question now is whether it will next acquire a cloud or
August 22, 2012 On August 14, PwC announced its intent to acquire social media strategy firm Ant’s Eye View (AEV).
August 22, 2012 In this report, HfS Research analyzes the Latin American competitive landscape and five IT-BPO service providers who are making waves in the region.
August 22, 2012 Leading procurement solutions provider Procurian announced its acquisition of Utilities Analyses, Inc. (UAI) this week.
August 17, 2012 In this RAPIDInsight, we look at why gainsharing is not working in many buyer-provider relationships. We will then introduce a set of common best practices that
August 17, 2012 HfS Research recently held its inaugural HfS 50 Executive Council meeting, bringing together 41 experienced senior sourcing executives whose organizations are
August 15, 2012 In this RAPIDInsight, HfS Research examines the specific challenges facing brokerage companies and how these firms are leveraging outsourcing service providers
August 13, 2012 Enterprise buyers of business process outsourcing, IT outsourcing, and cloud services have a new security bogeyman to worry about, the so-called Advanced Threat
August 10, 2012 By working with Centro, a mid-size ad agency was able to master digital media operations and offer comprehensive solutions to their clients, gaining >50% and -
July 21, 2012 On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial
July 19, 2012 Multiple provider governance should deliver three things: that your providers are aligned to the business, that flawless service delivery marshals them together
July 13, 2012 A recent HfS study of 65 major financial services organizations shows they are finally emerging from a dark chapter, thinking about new ways to maximize returns
July 09, 2012 In recent months a debate has arisen around the utility of the term “outsourcing”: is that one word sufficient, or appropriate, to describe the plethora of
July 05, 2012 HfS Research has assembled important contract negotiation strategies, from how to assess your company’s clout and fit with prospective providers to what you
June 27, 2012 Expert buyers gathered for the HfS Sourcing Blueprint Sessions collectively authored this Blueprint report with insight from recent HfS research, input from 41
June 22, 2012 Retailers are using analytics across seven key areas of their value chain - customer behavior, operational efficiencies, loyalty programs, marketing, employee
June 22, 2012 This case study identifies the five ways to weave security into BPO provider selection and management, based on our recent conversation with a large enterprise
June 22, 2012 Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.
June 22, 2012 Despite the obvious value, many firms limit the scope of shared services, BPO and broader global business services programs. In most cases, two-thirds of work
June 21, 2012 In partnership with ProcureCon, HfS Research analyzed over 100 procurement leaders' perspectives on procurement outsourcing. This quantitative report presents
June 17, 2012 We outline the six major findings from the HfS Research-PwC survey titled “The Future of Global Business Services”, to identify the drivers and results of
June 16, 2012 What are the sole sourced and advised trends for Finance and Accounting BPO engagements over the last 12 months? Are buyers engaging advisors more or less than
June 10, 2012 An executive summary of the Feb-Mar 2012 HfS Research-PwC survey, The Future of Global Business Services, identifying the drivers and results of organizational
June 10, 2012 HfS Research's May 17th webcast brought six of the most influential IT and business services savants together for a debate on the future of the sourcing and
May 31, 2012 HfS Research concludes that virtualization technologies are now mainstream, private clouds are the number one investment area for virtualization technologies be
May 23, 2012 We cover the Indian-headquarted services giant Tata Consultancy Services' financials, delivery locations, horizontal and vertical market foci, TCS's business a
May 23, 2012 HfS Research offers an analysis of the challenges of managing e-discovery in the cloud, and offers some best practices for mitigating the associated legal risk
May 22, 2012 Uncertainty with outsourcing is putting the emphasis back onto shared services, with outsourcing as a delivery component. We explore the state of global within
May 01, 2012 Leading sales operations professionals are looking to new Business Platform offerings such as Sales Performance Management, which not only reduce operating
May 01, 2012 Almost every buying organization has a standard procurement process which is tweaked to suit complex services like outsourcing. This falls short when we that
April 12, 2012 On 25th April 2012, the leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for
April 12, 2012 This RapidInsight reviews the results of the polling results and answers polling questions posed to the panel from our Webinar on March 14, 2012, “The of the
April 10, 2012 This RapidInsight looks at why many companies have not adopted business outcome pricing to date and highlights an example of where it is working well—WNS’s
April 04, 2012 Business platforms are helping insurers lower costs, consolidate data/better analytics, standardize workflows and improve operations. Through analysis of 20 we
April 04, 2012 We present two key frameworks for buyers evaluating opportunities to leverage analytics. We recommend a value chain mapping and leakage analysis, followed by of
March 29, 2012 HfS Research cajoled three of the sourcing industry’s top lawyers to share their secrets in its March Webinar. The best advice: If you want flexibility in the
March 22, 2012 In January of 2011, iGATE took the sourcing industry by surprise by announcing its intent to take a majority stake in Patni. Now, one year on, the company has
March 21, 2012 HfS believes that a raft of mundane corporate responsibility activities can be outsourced to expert service providers, freeing up time for managers to work with
March 19, 2012 Analysis of the procurement outsourcing market in 2011. Includes analysis of marketshare, market trends, buyer process decisions, and potential relationship
March 19, 2012 Buyers must investigate any prospective provider’s governance, security policies, and security infrastructure to determine how well it stacks up against their
March 04, 2012 HfS Research views IBM's Security Services group as offering a heft, breadth and depth of capability, reputation, and global footprint that few rivals in the
March 02, 2012 The analytics service mix has been defined differently by a myriad of service providers, which frankly confuses buyers. In this document, we define analytics
March 02, 2012 This report portays service provider profiles for HfS Research's Business Platform Map for 2012. These profiles will enable buyers, vendors and investors to of
February 29, 2012 This RapidInsight™ outlines the characteristics of the next generation of outsourcing deals, discussing outcome-based pricing, data privacy protection, and
February 29, 2012 HfS believes that the legal process outsourcing market is set to grow exponentially. LPO started out as a cost arbitrage and has matured beyond that to offer to
February 29, 2012 This report presents an analysis of the domestic BPO opportunities for the Asia Pacific region, excluding Japan, including a market overview and heat map.
February 27, 2012 Now in its 20th year, NASSCOM's annual India Leadership Forum was hosted over three days in Mumbai’s unusually pleasant weather, with more than 1,500 and more
February 19, 2012 Buying Team became Proxima and ICG Commerce became Procurian. The rationales behind their name changes are quite different, but both changes are a response to
February 05, 2012 Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and
February 05, 2012 We explore the reasons for partnering in the cloud services world, examines the challenges that both buyers and providers face, and outline for services and how
January 31, 2012 In this report, we look at a few pressing legal and contractual risks that cloud services can introduce, be it the IT infrastructure underlying cloud services,
January 31, 2012 Running business applications on cloud services entails new IT security and business risks, notably around data privacy, compliance and reliability. HfS issues
January 30, 2012 The so-called Bring Your Own Device (BYOD) trend parallels two related, important and mutually reinforcing IT trends: the advent of cloud computing services and
January 28, 2012 This RapidInsight outlines the nuts and bolts of business platforms, essentially the delivery and technology models that underpin the business platforms we as
January 18, 2012 In October 2011 IBM formed its new IBM Security Systems division, coinciding with their acquisition of Q1 Labs. The consolidation gathers IBM’s increasingly a
January 13, 2012 Through the Business Platform Map™ 2012 survey results, buyers, vendors and investors will be able to track, measure and assess the changing services business
January 03, 2012 Debating why legacy software providers are retaining their stickiness with traditional services providers, we highlight some of the significant Business and are
January 03, 2012 More than 280 hard core procurement professionals attended ProcureCon Indirect East held in Atlanta, Georgia. Based on discussions with attendees and event this
January 03, 2012 This RapidInsight™ describes the scope of services Chief Procurement Officers are purchasing and the results they are achieving, while explaining why have of
January 03, 2012 Rare among its competitors in that it has a standalone security practice, Wipro has considerable breadth of offerings, a wide-ranging global geographic of staff
December 31, 2011 For our Price Indicator clients, HfS has published the Q4 edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO pricing
December 31, 2011 For our Price Indicator clients, HfS has published the Q4 edition of the ADM Quarterly Price Bulletin. The bulletin includes several pages of key ADM pricing
December 22, 2011 We present our predictions for 2012.
December 18, 2011 Slides from HfS Research-Wells Fargo Securities webcast, presented by Phil Fersht, Ed Caso and Esteban Herrera. Discussions include the key outsourcing dynamics
December 15, 2011 This year’s State of the Outsourcing Industry in 2011 report delves into how mind-shifts towards outsourcing are changing during a time where we have from
November 16, 2011 A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to
November 11, 2011 HfS Research recently attended an analyst event hosted by Kenexa, a leading provider of recruiting and talent management solutions. Kenexa has grown rapidly and
November 11, 2011 Turning processes on their heads to align them with corporate strategy is a challenge for the best of business leaders.Yet, the benefits of implementing a (GBS)
November 04, 2011 This exhaustive study maps the service, quality and scale of the Latin American market, principally for buyers and influencers to understand what Latin America
October 31, 2011 With the rise of customer empowerment and the increasing relevance of online social channels, CMOs are seriously considering outsourcing once unthinkable to in
October 31, 2011 Although undergoing change, retailers' essence is still inventory and demand management, supply chain optimization, and meeting margins. To them, outsourcing to
October 31, 2011 Instead of fixing things first, you outsourced your junky processes almost completely intact. Now in the (hopefully) capable hands of your lower cost service
October 30, 2011 The analysis of responses of 1538 IT-BPO Buyers, Providers and Advisors received over July-August 2011 have proven that the initial goal of outsourcing, to out
October 11, 2011 Price benchmarks provide a host of benefits to both buyers and providers. With so much at stake, why do so few buyers and providers invest the time and energy
October 11, 2011 Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, and
September 30, 2011 Corporates are exploring smarter ways of working, growth opportunities in new markets, and ways to manage capital-intensive heterogeneous infrastructures. We to
September 30, 2011 What, exactly, is innovation? Buyers seek innovation, but are emphatically frustrated by their providers’ inability to deliver it. However, we maintain that a
September 30, 2011 Genpact has worked with Nissan for more than six years providing various BPO services. Adding HR services seems like a natural extension of these services, even
September 05, 2011 This report synthesizes the topics that our clients and readers have deemed strategic for the next 12-36 months, with practical, candid advice for both buyers
September 01, 2011 For our Price Indicator clients, HfS has published its inaugural edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO our
August 30, 2011 Who are these year’s challengers? They are a diverse set of ITO and BPO providers with strong management capabilities and the desire to grow their revenue by
August 30, 2011 The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future
August 12, 2011 Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and
August 10, 2011 This report presents Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and the
July 31, 2011 If outsourcing is geared to deliver positive changes in efficiency, productivity, cost and quality, what is “innovative” about outsourcing? Are we using a
July 31, 2011 Coverage of Part II of our "Ultimate State of Outsourcing" webinar series: Key Trends and Dynamics, Key Regional Trends, Re-thinking Outsourcing Pricing From to
July 19, 2011 If a CEO’s pronouncements were all the evidence we needed that a business was doing something important, then sustainability would be top of the strategy In
July 17, 2011 Organizations have yet to benefit from one integrated global business services framework for managing outsourcing and shared services. This report, co-authored
July 16, 2011 After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow, technology, service levels among still
June 30, 2011 The most prolific recent changes in the pharmaceutical industry have been the expansion of focus from R&D to sales and marketing and process re-engineering. Our
June 30, 2011 Coverage of the Ultimate State of Outsourcing webinar series including: Key trends and dynamics, “Next” Outsourcing Practices, Demystifying the Value of
June 24, 2011 Governance meetings and gainsharing metrics are rarely enough to keep contracts on track. Faced with the tidal waves of change, governance actions can drive or
June 23, 2011 Service integrators are providers that marshal and manage a network of IT providers on your behalf. The trigger to using one centers on how well firms can as to
June 20, 2011 HfS attended ManpowerGroup’s debut analyst and influencer day on June 9 at its headquarters in Milwaukee, Wisconsin. This RAPIDInsight provides a summary of
June 13, 2011 We’ve been holding our collective breaths since 2005, waiting for a barrage of giant Procurement BPO deals. Big engagements are still few and far between, a
June 05, 2011 Karen Paterson's Acrede has a vision of being a leading international payroll service business. Acrede is built around a new technology platform designed to the
May 24, 2011 Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and
May 23, 2011 Sourcing Interests Group held its inaugural meeting in London focusing on the issues relevant to sourcing and procurement professionals in the UK and HfS is for
May 13, 2011 Oil and gas companies face challenges: declining production, rising consumption, and low reserves. With a focus on cost savings, there are opportunities for to
May 11, 2011 ADP held its annual analyst day May 4, 2011 in New York. Two days earlier, the company had reported a solid fiscal third quarter 2011 earnings report and raised
April 30, 2011 "This databook presents results of the groundbreaking HfS Research/Sourcing Change survey on the implication of change mangement for sourcing success. The is on
April 30, 2011 We explore the way ad agencies and third-party digital media buyers can work together for a smarter output. Outsourcing such marketing processes offers the of
April 25, 2011 NorthgateArinso’s HR and payroll outsourcing roots stem back to its days as a UK payroll service provider called Rebus Human Resources Services. Northgate in
April 21, 2011 Service providers are ramping up their expertise to offer smart grid related offerings as part of an end to end solution to utilities clients. HfS presents a
April 19, 2011 HfS believes the market for finance and accounting business process outsourcing (F&A BPO) services is poised for a new phase of growth. In this report, we an
April 18, 2011 The HfS PriceIndicator™ shares HfS Research’s latest thoughts on how to approach, develop and benchmark your BPO pricing strategy for Finance and and Human
April 08, 2011 "It's time for next practices, not best practices. How can we move outsourcing beyond a cost savings vehicle?" In this coverage of our heated webinar, 4 and 4
March 05, 2011 IBM’s new BPO offerings are set to capitalize on a US $14bn investment in analytics. This document includes valuable information for buyers as they evaluate
February 09, 2011 HfS attended Infosys Connect 2011 where over 1000 attendees came together to share perspectives, learn from customers and understand Infosys’s growing We and
February 06, 2011 The switch to digital is forcing marketing into running itself like a proper business process. As CMOs change channels, they’re seeing this imperative emerge,
January 26, 2011 This HfS Market Landscape evaluates the growing global LPO market - the core trends and dynamics, and examines the services provider landscape.
January 12, 2011 This HfS RAPIDInsight offers buyers and providers of outsourcing services tips and successful techniques learned by practitioners over thousands of site visits
January 08, 2011 Chief procurement officers may have the toughest corporate job in the world. Their internal stakeholders are a raucous group who require everything from and to
January 07, 2011 This RAPIDInsight explores South Africa’s challenges and opportunities as it seeks to establish itself as sourcing destination of choice for the top-tier and
January 07, 2011 This HfS Challengers Analysis focuses on Intenda, a global SaaS provider offering a strong blend of end-to-end capabilities for public and private procurement
January 05, 2011 This market landscape elaborates on how providers are addressing the growing unmet requirements from the multi-billion dollar utilities vertical, offering IT
January 01, 2011 While getting friends to eat sushi, the ingredients are familiar but the combination and presentation can be scary to Westerners. But there are methods to that
January 01, 2011 Nearly every IT-BPO provider has wrestled with a Latin American strategy. While it is a large, relatively prosperous market with a wealth of well-educated it is
January 01, 2011 Results from the joint research study of over 1050 global enterprises, conducted by HfS Research in conjunction with the Outsourcing Unit at the London School
January 01, 2011 When Spend Matters and HfS Research decided to jointly study procurement BPO, our first observation was simple: what’s gone wrong in a market that should have
June 01, 2010 In its first industry analyst conference, Ganenpact emphasized its business, today, is much broader than supporting GE's back office and primarily delivering in
April 15, 2010 The uptake in outsourcing services has always had an inverse relationship with the state of the global economy, and the recent economic crisis has proven to be
March 01, 2010 As the BPO industry matures, buyers are becoming increasingly disappointed that they aren’t receiving “innovation”. Phil explores buyer expectations and
March 01, 2010 This report explores the strengths of cloud computing as an industry game changer. Cloud presents an inexpensive, easy, and quick way of adding new servers and
January 10, 2010 CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We
January 10, 2010 HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on a
January 09, 2010 This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as
January 07, 2010 This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of processes
January 07, 2010 HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on
January 07, 2010 This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their
January 06, 2010 Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious HfS
January 06, 2010 Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm's global delivery enable
January 05, 2010 This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership and the
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